4/1/2018 Complaints

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COMPLAINTS

DHFL is committed to extend its best services to its customers through our channels for our Loan, Deposits and Insurance products. Our complaint handling
process ensures that your complaint can be addressed by us and you can bring it to the notice of our senior management in case you aren’t satisfied with the
solution you have received. If you have a complaint please follow the steps provided below:

Step 1

You can contact our Customer Care with the Loan Application No./ Deposit No. and the details of the matter in brief for quick redressal, through the
following modes. You will receive the resolution witihin 7 working days from complaint date:

Call Us E-mail Us
Toll Free Number – 1800 3000 1919 response@dhfl.com
from 9 AM to 6 PM (Monday to Saturday)

You can also speak to the Branch / Service Manager of the business location where you hold your account.

Step 2

If the resolution you receive does not meet your expectations please write to our Nodal Officer – Mr. Sanjiv Gyani at nodalofficer@dhfl.com

Step 3

If you are still not satisfied with the resolution you receive, please write to our CEO at ceo@dhfl.com

For Grievance Redressal, click here

QUICK LINKS
Dewan Housing Finance Corporation Limited
CIN: L65910MH1984PLC032639
Regd. Office: Warden House, 2nd Floor, Sir P.M. Road, Fort, Mumbai-400 001.
Toll-free: 1800 22 3435 Fax: 022 7158 3344
E-mail: response@dhfl.com Website: www.dhfl.com

Disclaimer - "As regards deposit taking activity of the company, the viewers may refer to the advertisement in the newspaper / information furnished in the application form for
soliciting public deposits; The Company is having a valid Certificate of Registration dated 31/07/2001 issued by the National Housing Bank under Section 29A of the National
Housing Bank Act, 1987. However, the National Housing Bank does not accept any responsibility or guarantee about the present position as to the financial soundness of the
company or for the correctness of any of the statements or representations made or opinions expressed by the company and for repayment of deposits / discharge of the
liabilities by the company."

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