Professional Documents
Culture Documents
Mean Rank
Mean Rank
N 114
Chi-Square 53.060
df 4
a. Friedman Test
Step 1
H0: There is no specific preference of the factors in the after sales service.
H1: There is specific preference of the factors in the after sales service.
Step 2
Step 3
Step 4
Step 5
P<0.05 Accept H1
Step 6
Step 7
How prompt is your post-sales service after lodging the complaints to the company
N Mean Std. Deviation Std. Error Lower Bound Upper Bound Minimum Maximum
ANOVA
How prompt is your post-sales service after lodging the complaints to the company
Multiple Comparisons
How prompt is your post-sales service after lodging the complaints to the company
Bonferroni
(I) Which (J) Which Mean Difference Std. Error Sig. 95% Confidence Interval
Company Company (I-J)
provides you provides you
the best after the best after
sales sales
warranty? warranty? Lower Bound Upper Bound
H0: There is no significant relationship between best preferred after sales company and promptness of the
service.
H1: There is significant relationship between best preferred after sales company and promptness of the service.
Step 2
Step 3
Step 4
Step 5
P<0.05 Accept H1
Step 6
There is significant relationship between best preferred after sales company and promptness of the service.
Step 7
ACCORDING TO THE PROMPTNESS OF THE AFTER SALES SERVICE PEOPLE PREFER SPECIFIC COMPANY . THE BEST
PREFERED COMPANY ACCORDING TO THE SURVEY IS SAMSUNG
Case Processing Summary
Cases
Monthly Income * How much do you spend annually on maintenance of respective appl
iances? [Microwave Oven]
Crosstab
Count
How much do you spend annually on maintenance of respective appliances? [Microwave Oven
20001-50000 23 14 1 7 2
50001-100000 17 8 3 3 0
Above 100000 6 1 0 0 0
Total 55 36 8 12 2
Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
a. 18 cells (75.0%) have expected count less than 5. The minimum expected
count is .06.
Step 1
H0: There is no significant relationship between monthly income and maintenance spent on microwave oven.
H1: There is significant relationship between monthly income and maintenance spent on microwave oven.
Step 2
Step 3
Step 4
Step 5
P>0.05 Accept H0
Step 6
There is no significant relationship between monthly income and maintenance spent on microwave oven.
Step 7
Crosstab
Count
20001-50000 5 19 21 2 0
50001-100000 11 10 10 0 0
Above 100000 2 4 1 0 0
Total 25 40 43 5 1
Chi-Square Tests
a. 11 cells (55.0%) have expected count less than 5. The minimum expected
count is .06.
Step 1
H0: There is no significant relationship between monthly income and maintenance spent on refrigerator.
H1: There is significant relationship between monthly income and maintenance spent on refrigerator.
Step 2
Step 3
Step 4
If p>0.05 then Accept H0, Reject H1
If p<0.05 then Accept H1, Reject H0
Step 5
P>0.05 Accept H0
Step 6
There is no significant relationship between monthly income and maintenance spent on refrigerator.
Step 7
Monthly Income * How much do you spend annually on maintenance of respective appl
iances? [Washing Machine]
Crosstab
Count
How much do you spend annually on maintenance of respective appliances? [Washing Machin
20001-50000 10 24 10 3 0
50001-100000 5 16 9 1 0
Above 100000 3 3 1 0 0
Total 23 56 29 4 1
Chi-Square Tests
a. 15 cells (62.5%) have expected count less than 5. The minimum expected
count is .06.
Step 1
H0: There is no significant relationship between monthly income and maintenance spent on washing machine.
H1: There is significant relationship between monthly income and maintenance spent on washing machine.
Step 2
Step 3
Step 4
Step 5
P>0.05 Accept H0
Step 6
There is no significant relationship between monthly income and maintenance spent on washing machine.
Step 7
Crosstab
Count
20001-50000 10 4 17 14 1 1 47
50001-100000 7 9 7 6 1 1 31
Above 100000 5 0 0 2 0 0 7
Total 28 17 33 28 5 3 114
Chi-Square Tests
a. 14 cells (58.3%) have expected count less than 5. The minimum expected
count is .18.
Step 1
H0: There is no significant relationship between monthly income and maintenance spent on air conditioning.
H1: There is significant relationship between monthly income and maintenance spent on air conditioning.
Step 2
Step 3
Step 5
P>0.05 Accept H0
Step 6
There is no significant relationship between monthly income and maintenance spent on air conditioning.
Step 7
According to the above result there is no connection of the spending capacityof the person and the
maintance of the consumer durable which they own