2/28/2018 SR Detail

SR 3-16914100401 : Withholding Tax on Purchase Order

Severity 1-Critical Status Customer Working

Escalation Status Never Escalated Opened 21-Feb-2018 15:56 (7 days ago)
Last Updated 27-Feb-2018 16:52 (23+ hours ago)
Bug Reference No Related Bugs Attachments No Related Attachments
Related Articles 728906.1 Related SRs No Related SRs
Support Identifier 21471504
Account Name Public Investment Fund (PIF)
Primary Contact csesupport csesupport Alternate Contact
System Host No Related Hosts
Product Oracle Purchasing
Product Version 12.2.6
Operating System Linux x86-64 OS Version Oracle Linux 6
Problem Description Withholding Tax on Purchase Order

History

Information Oracle Support- 27-Feb-2018 16:52 (23+ hours ago)

Unfortunately there are no workarounds for this and as such our recommendation is to engage your consultants / Oracle consultants to help
you customize a solution that best suit your business requirements after studying the impact of this change.

Ref: How To Contact Oracle Consulting? (Doc ID 1352696.1)

Thanks!
Cyndi
Update from Customer HELPDESK@CSE.COM.SA- 27-Feb-2018 16:24 (23+ hours ago)
Is there any workaround to achieve this functionality.

Regards
Information Oracle Support- 27-Feb-2018 16:19 (23+ hours ago)
Unfortunately withholding tax and offset taxes are not supported in Procurement in R12. Please review note 728906.1 under the section
"Upgrade Issues" for more details.
If you feel like that this is an urgent business need then we suggest that you revert back to your consultants / Oracle consultants to help you
customize a solution that best suit your business requirements after studying the impact of this change.

Thanks!
Cyndi
Update from Customer HELPDESK@CSE.COM.SA- 27-Feb-2018 16:15 (Tuesday)
There are Oversea's Suppliers, So the Client wants withholding tax on PO.

Kindly advise.

Regards
ODM Knowledge Content Oracle Support- 26-Feb-2018 18:58 (Monday)
I have linked a New or Existing Note to the ‘Related Knowledge’ section of the SR for use in problem management.
ODM Answer Oracle Support- 26-Feb-2018 18:58 (Monday)
Withholding tax and offset taxes are not supported in Procurement in R12. Please review note 728906.1 under the section "Upgrade Issues" for
more details.
If you feel like that this is an urgent business need then we suggest that you revert back to your consultants / Oracle consultants to help you
customize a solution that best suit your business requirements after studying the impact of this change. Should you need Oracle consultants
contact information, please let me know.

We are excited to share with you that we now have an Enhancement Request Community in Procurement. All customers can now log new
Enhancement Requests via this channel and track the progress. This community will give visibility to current recommendations and allow others
to collaborate, discuss, and vote on existing requests. This community is owned and maintained by Oracle Development.

We encourage you to search for the ER in the community and if not found then to log the ER directly in the community as the thread will be
tied to your My Oracle Support UserId ; which will allow development to communicate with you directly should they have any questions or
clarifications. Also, by creating the thread you will automatically be notified by email on any replies to the discussion. This will allow you to track
the progress of the recommendation.

Please follow these steps:

1. Navigate to the Procurement Enhancement Request Community via the URL:

communities.oracle.com/portal/server.pt/community/procurement_enhancement_requests/584
2. Click on the "Actions" menu and select to create document from the drop down list
3. Community "Procurement Enhancement Requests" will be
4. Add the Subject for the Enhancement Request.
5. Include in the content region the details of what you are requesting and why. It is best to give as much detail as you can to help others
customers understand the request so they can vote on the ER if they also find it desirable. This detail will also help development with their
review and consideration.
As a courtesy, we do ask that you please indicate the SR # in the body text of the community enhancement request.
6. For more information about this community, please see the Enhancement Request Community FAQ (Doc ID 1584210.1)
Withholding tax and offset taxes are not supported in Procurement in R12. Please review note 728906.1 under the section "Upgrade Issues" for

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2/28/2018 SR Detail
more details.
If you feel like that this is an urgent business need then we suggest that you revert back to your consultants / Oracle consultants to help you
customize a solution that best suit your business requirements after studying the impact of this change. Should you need Oracle consultants
contact information, please let me know.

We are excited to share with you that we now have an Enhancement Request Community in Procurement. All customers can now log new
Enhancement Requests via this channel and track the progress. This community will give visibility to current recommendations and allow others
to collaborate, discuss, and vote on existing requests. This community is owned and maintained by Oracle Development.

We encourage you to search for the ER in the community and if not found then to log the ER directly in the community as the thread will be
tied to your My Oracle Support UserId ; which will allow development to communicate with you directly should they have any questions or
clarifications. Also, by creating the thread you will automatically be notified by email on any replies to the discussion. This will allow you to track
the progress of the recommendation.

Please follow these steps:

1. Navigate to the Procurement Enhancement Request Community via the URL:

communities.oracle.com/portal/server.pt/community/procurement_enhancement_requests/584
2. Click on the "Actions" menu and select to create document from the drop down list
3. Community "Procurement Enhancement Requests" will be
4. Add the Subject for the Enhancement Request.
5. Include in the content region the details of what you are requesting and why. It is best to give as much detail as you can to help others
customers understand the request so they can vote on the ER if they also find it desirable. This detail will also help development with their
review and consideration.
As a courtesy, we do ask that you please indicate the SR # in the body text of the community enhancement request.
6. For more information about this community, please see the Enhancement Request Community FAQ (Doc ID 1584210.1)
Information Oracle Support- 21-Feb-2018 20:43 (6 days ago)
Withholding tax and offset taxes are not supported in Procurement in R12. Please review note 728906.1 under the section "Upgrade Issues" for
more details.
If you feel like that this is an urgent business need then we suggest that you revert back to your consultants / Oracle consultants to help you
customize a solution that best suit your business requirements after studying the impact of this change. Should you need Oracle consultants
contact information, please let me know.

We are excited to share with you that we now have an Enhancement Request Community in Procurement. All customers can now log new
Enhancement Requests via this channel and track the progress. This community will give visibility to current recommendations and allow others
to collaborate, discuss, and vote on existing requests. This community is owned and maintained by Oracle Development.

We encourage you to search for the ER in the community and if not found then to log the ER directly in the community as the thread will be
tied to your My Oracle Support UserId ; which will allow development to communicate with you directly should they have any questions or
clarifications. Also, by creating the thread you will automatically be notified by email on any replies to the discussion. This will allow you to track
the progress of the recommendation.

Please follow these steps:

1. Navigate to the Procurement Enhancement Request Community via the URL:

communities.oracle.com/portal/server.pt/community/procurement_enhancement_requests/584
2. Click on the "Actions" menu and select to create document from the drop down list
3. Community "Procurement Enhancement Requests" will be
4. Add the Subject for the Enhancement Request.
5. Include in the content region the details of what you are requesting and why. It is best to give as much detail as you can to help others
customers understand the request so they can vote on the ER if they also find it desirable. This detail will also help development with their
review and consideration.
As a courtesy, we do ask that you please indicate the SR # in the body text of the community enhancement request.
6. For more information about this community, please see the Enhancement Request Community FAQ (Doc ID 1584210.1)
Withholding tax and offset taxes are not supported in Procurement in R12. Please review note 728906.1 under the section "Upgrade Issues" for
more details.
If you feel like that this is an urgent business need then we suggest that you revert back to your consultants / Oracle consultants to help you
customize a solution that best suit your business requirements after studying the impact of this change. Should you need Oracle consultants
contact information, please let me know.

We are excited to share with you that we now have an Enhancement Request Community in Procurement. All customers can now log new
Enhancement Requests via this channel and track the progress. This community will give visibility to current recommendations and allow others
to collaborate, discuss, and vote on existing requests. This community is owned and maintained by Oracle Development.

We encourage you to search for the ER in the community and if not found then to log the ER directly in the community as the thread will be
tied to your My Oracle Support UserId ; which will allow development to communicate with you directly should they have any questions or
clarifications. Also, by creating the thread you will automatically be notified by email on any replies to the discussion. This will allow you to track
the progress of the recommendation.

Please follow these steps:

1. Navigate to the Procurement Enhancement Request Community via the URL:

communities.oracle.com/portal/server.pt/community/procurement_enhancement_requests/584
2. Click on the "Actions" menu and select to create document from the drop down list
3. Community "Procurement Enhancement Requests" will be
4. Add the Subject for the Enhancement Request.
5. Include in the content region the details of what you are requesting and why. It is best to give as much detail as you can to help others
customers understand the request so they can vote on the ER if they also find it desirable. This detail will also help development with their
review and consideration.

https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=373773038369043&srNumber=3-16914100401&print=true&sortBy… 2/4
2/28/2018 SR Detail
As a courtesy, we do ask that you please indicate the SR # in the body text of the community enhancement request.
6. For more information about this community, please see the Enhancement Request Community FAQ (Doc ID 1584210.1)

Regards,
Cyndi
ODM Question Oracle Support- 21-Feb-2018 16:18 (7 days ago)
Requirement to Have Withholding Tax on Purchase Order. Is there any Provision or Setup to have Withholding Tax on PO?
Update from Customer HELPDESK@CSE.COM.SA- 21-Feb-2018 16:00 (7 days ago)
Hi

Client has a Requirement to Have Withholding Tax on Purchase Order. Is there any Provision or Setup to have Withholding Tax on PO?

Please advice.

Regards
Update from Customer HELPDESK@CSE.COM.SA- 21-Feb-2018 15:59 (7 days ago)

Hi

This SR Can be Sev1 non 24/7. Our shift timings are from 8:00 AM to 6:00 PM as per Arabian Standard Time (GMT+03:00)

Regards
Update from Customer HELPDESK@CSE.COM.SA- 21-Feb-2018 15:58 (7 days ago)
Hi

This SR Can be Sev1 non 24/7. Our shift timings are from 8:00 PM to 6:00 PM as per Arabian Standard Time (GMT+03:00)

Regards
Customer Problem Description HELPDESK@CSE.COM.SA- 21-Feb-2018 15:56 (7 days ago)
Customer Severity 1 Details
---------------------------------------------------
Work 24x7 option has been selected - Work hours for this Service Request are 24x7.

Severity 1 Contact Information

---------------------------------------------------
** Customer's Management contact name: Mohammed Rafi
** Customer's Management contact number: +966 582221229
** Customer's Management E-mail Address: rafi@cse.com.sa

** Primary Customer contact name: csesupport csesupport

** Primary Customer contact number: +966 538583715
** Primary Customer E-mail Address: helpdesk@cse.com.sa
** Primary Customer Contact Method: Email

** Secondary Customer contact name: Wajid Khan

** Secondary Customer contact number: +966 598545780
** Alternate Contact Number: +966 598545780
** Secondary Customer E-mail Address: wajid.khan@cse.com.sa

Customer Problem Description

---------------------------------------------------

Problem Summary
---------------------------------------------------
Withholding Tax on Purchase Order

Problem Description
---------------------------------------------------
Withholding Tax on Purchase Order

Error Codes
---------------------------------------------------

Problem Category/Subcategory
---------------------------------------------------
Purchase Order Issues/Purchasing Setup Issues

Uploaded Files
---------------------------------------------------

Global Problem Definition Details

---------------------------------------------------
Question: What type of issue do you have?
Answer: Just have a question
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2/28/2018 SR Detail

Question: Please enter your question

Answer: Client has a Requirement to Have Withholding Tax on Purchase Order. Is there any Provision or Setup to have Withholding Tax?

Diagnosis: Select the 'Continue' button to save the entered text, then select the 'Next' button to proceed with creation of the SR.

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