Professional Documents
Culture Documents
EDUCATION
University of South Carolina, Columbia, SC
Bachelor of Science, Hospitality Management Anticipated Graduation May 2018
Minor, Business Administration
GPA, 3.97
Global Exchange, University of Aruba, Spring 2017
President’s List, (Five Semesters)
Dean’s List, (Six Semesters)
National Society of Collegiate Scholars, Member
Serv Safe Certification, April 2016
TIPS Alcohol Training and Certification, September 2017
PROFESSIONAL EXPERIENCE
University of South Carolina Study Abroad Office, Columbia, SC August 2017- Current
Peer Advisor
Presents 50 and 65 minute lectures to first year undergraduate students about the study abroad experience
Advises students on individual study abroad application processes, provides peer mentorship and assistance
University of South Carolina Housing and Residence Life, Columbia, SC August 2015- January 2017
Resident Mentor/ Resident Mentor Training Leader
Awarded Campus wide RM Rookie of the Year, 2015-2016, peer nominated and chosen by a selected board
Co-Instructed a 6 week course for new RM’s, assisted in the development and training program for 2016 RM’s
The Kiawah Island Club, Kiawah Island, SC May 2016– July 2016
Club Operations Intern
Co-Managed an upscale member based beach club, included an upscale restaurant, two pools, and a gazebo bar
Provided club members and guests with exceptional service while upholding the brand of Kiawah
The Sea Pines Resort, Hilton Head, SC December 2015 – January 2016
Hostess and Customer Service Intern
Managed reservations and guest turn over on New Year’s Eve while maintaining customer service expectations
Initiated a New Year’s Eve operation to enhance customers experience by handing out themed party favors
Hand and Stone Massage and Facial Spa, Raleigh, NC Seasonally 2014- 2018
Spa associate
Advertised and sold Monthly Spa Memberships at a 20% conversion rate while maintaining customer service
Collaborated with a sales team to increase guest retention by developing new marketing and customer strategies
Orlanda Fitzgerald
Training Coordinator
Diamonds International
Email: orlanda@shopdi.com
Relationship: Past Training Supervisor
Joanna Zietara
Resident Life Coordinator
University Housing
University of South Carolina
Phone: 803-777-4344
Email: zietara@mailbox.sc.edu
Relationship: Past Supervisor
Scott Kaplan
Chief Financial Officer
College of Hospitality, Retail & Sport Management (HRSM)
University of South Carolina
Phone: 803-777-9326
Email: sgkaplan@mailbox.sc.edu
Relationship: Past Co-instructor and Professor