Professional Documents
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9237
Michael H Evans E: MichaelEvans.v2@gmail.com
W: http://www.MichaelEvans.org
BIO My name is Michael Evans and I am a dedicated professional with extensive experience working in fast
paced environments demanding strong organizational, technical, and interpersonal skills. I am
confident and poised in interactions with individuals at all levels. I am also detail-oriented and
resourceful in completing projects; able to multitask efficiently and complete assignments with no
supervision.
SUMMARY Capabilities Work
•Customer Service & Support •3 years management and supervision experience
•Computer Operations •5 years in restaurant business
•General Accounting •11 years in the IT Industry
•Problem Solving & Troubleshooting •13 years of customer service
Industry Exposure
Distribution, Health Insurance, Manufacturing, Medical, Retail, and Restaurant.
Project Involvement
Accounting, Appointment Scheduling, Billing, Inventory, Operations, Payroll, Point of Sale, Shipping &
Receiving, and Time Tracking.
EXPERIENCE Customer Service & Relations
•Meet with customers to determine their project requirements and formulate a plan of action to
complete said project.
•Managed interactions with clients regarding project status.
•Fielded incoming customer issues, logged them, and resolved in an efficient and timely manner.
•Resolved customer issues in person and remotely.
•Experience in conducting formal and informal training classes.