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ASSIGNMENT 7
IT INDUSTRY
● Service Offering: Infosys today has the distinction of being a one stop shop,
providing services across the entire business value chain from business & IT
consulting through implementation and support services.
● People: According to many surveys in India, Infosys has been ranked the
best employer to work. They have been able to attract and retain the best
talent. They have inculcated a culture that empowers employees and
motivates them to take initiatives. Infosys enjoys one of the lowest attrition
rates in the industry.
● Process: With the record 95% of all the projects are delivered on time and
within the budget, thus making them leader in the project management
and reducing the cost of ownership of their clients. Infosys have alignments
with the Malcolm Baldrige framework and six sigma cross functional
process mapping to deliver the high quality solutions to their clients. Also,
with the help of global delivery model they are able to offer their client’s
costs savings of 20-30% without compromising on service levels.
VRIN FRAMEWORK:
Value: 95% of the projects are delivered on time and it has always provided cost
savings to their clients. 99.998% of the projects are error free.