[my comments are in yellow]

<Project Title>
[Come up with title for your project]
Project Charter

Project Information
Business Case
<Give a detailed business case for this project describing why this project is important.>

[Connect your project to the competitive priorities and the positioning of the firm]

Current High-Level Process Diagram

<Provide a high-level flow/map using Smart Art below or attach/link to a full SIPOC diagram. Optional,
but recommended.>

[Provide a high level flow diagram of the order fulfillment process]

Step 1 Step 2 Step 3 Step 4 Step 5

Problem Statement
<Detail when the problem has been observed, what the problem is, the magnitude of the problem, and
the impact/consequence of the problem.>

[This you have to makeup, since we are dealing with a hypothetical situation. Consider an issue with
time, quality, or cost.]

Objective Statement
[This should address the problem. SMART criteria (objectives should be Specific, Measurable,
Achievable, Relevant, and Time‐bound)

<The statement should quantify specific expectations and requirements of the final improvement,
service, or product. Outline expected outputs and outcomes by indicating improvement targets, product
requirements, service qualities, and expected timeframes. Use the SMART guideline for writing the
Objective Statement and then specify the Outputs and Outcomes for Customers.>

AND/OR

<Identify the key output metric to be improved using below table. Remove table otherwise.>

Metric Current Target % Change

Business Process Improvement Shared Service ∙ go.uillinois.edu/bpi

1
In Scope
<Provide a brief description of what is in scope for this engagement. Focus scope description on process
boundaries or specific constraints (e.g., excluding Civil Service Employee Class), not project deliverables
(e.g., Charter, Project Plan, etc.).>

[Use the syllabus as a guide]

Out of Scope
<Provide a brief description of what is out of scope for this project.>

[Use the syllabus as a guide]

Project Plan
Project Timeline
[You know how to fill this out]

<Using the table below, provide expected start and end dates for the project or, if the project has
multiple phases, list start and end dates for each phase.>

Phase Expected Start Date Expected End Date

Project Team
Role Name(s) Estimated Commitment

Agreement
Role Name(s) Date
Project Sponsor

Business Process Improvement Shared Service ∙ go.uillinois.edu/bpi