SSS Citizen's Charter Guide to Top Services

From the
PRESIDENT AND CEO
To our valued members:
In behalf of the Social Security System management and staff, I am pleased to present to you
this Citizen’s Charter, a handbook that provides a step-by-step, easy to understand guide
on how you can avail yourself of the top 26 high volume services of the SSS.
Before coming up with this handbook, we reviewed and streamlined the procedures of these
services and determined the most efficient processing time that served as the basis of our
commitments to you. With this Charter, we now have a yardstick, by which to measure the
SSS frontline offices’ performance and I hope that you will let us know how we are doing so
that we can continually improve our services to you.
This Charter was developed not only in compliance with the provisions of Republic Act No.
9485, also known as the “Anti-Red Tape Act of 2007” but also as part of the SSS’ desire to
achieve its vision of providing world-class and delightful service to you, our members.
Thank you for your support and continued trust and confidence in your SSS.
EMMANUEL F. DOOC
President and CEO
SSS CITIZEN’S CHARTER i

TABLE OF CONTENTS • Filing of Maternity Notification 45
• Filing Maternity Benefit Reimbursement Application (Employed

MISSION, VISION AND CORPORATE VALUES Members) 47
PROCESSING TIME COMMITMENTS • Filing Maternity Benefit Application (SE/VM/Members

Separated from Employment) 53
DEFINITION OF TERMS
• Employer’s Enrollment in the Sickness and Maternity Payment
Thru the Bank Program 61
• Getting An SS Number As Prior Registrant/Self-employed/
OFW/Non-Working Spouse/Kasambahay 1 • Filing of Disability Claim Application 62
• Registering As An Employer 6 • Filing of Disability Claim Application For Member Residing

Abroad 67
• Submission of Electronic R-3 11
• Filing of Retirement Claim Application 74
• Submission of Contribution Collection List (SS Form R-3) 13
• Filing of Funeral Claim Application 85
• Requesting for Adjustment of Contributions and/or Correction
of Credited Years of Service (CYS) 15 • Filing of Death Claim Application 92
• Requesting for Certificate of Compliance 17 • Paying Through The SSS Tellering Facility 106
• Filing of Member Loan Application 18 • Applying for SSS Issued UMID Card 108
• Filing of Application for Subsequent Release of Educational • Filing of Complaints/Suggestions 117

Assistance Loan 22
• Submission of Loan Payment Collection List (SS Form ML-2/

Hard Copy) (LCL) for Employers Reporting LCL from Ten DIRECTORY OF LOCAL OFFICES
Employees or Below 25
DIRECTORY OF FOREIGN OFFICES
• Submission of Electronic Loan Repayment (LR) Collection List 29
• Filing for Sickness Notification of Employed Members filing

Personally 33
• Filing for Sickness Notification of Employed Member through

Company Representative 35
• Filing Sickness Benefit Reimbursement Application (Employed

Members) 38
• Filing Sickness Benefit Application (SE/VM/Members Separated

from Employment) 41
ii SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER iii

Citizen’s Charter of the
SOCIAL SECURITY SYSTEM PROCESSING TIME COMMITMENTS
COMMITMENT
SERVICE
(Working Days)
1. Issuance of SS Number for Prior Registrant/
Self-employed/OFW/Non-Working Spouse/ Within the day
Kasambahay
2. Registration of Employer Within the day
MISSION
3. Processing of Contribution Collection List
5
(Electronic R-3)
To manage a sound and viable social security system which shall promote social justice and 4. Processing of Contribution Collection List
10
provide meaningful protection to members and their families against the hazards of disability, (Manual R-3)
sickness, maternity, old age, death and other contingencies resulting in loss of income or 5. Adjustment of Contributions and/or
5 (excluding manual verification of
financial burden. Correction of Credited Years of Service
contributions
(CYS)
6. Issuance of Employer Certificate of
5
VISION Compliance
7. Processing of Member Loan Application 5
8. Processing of Application for Subsequent
A viable social security institution providing universal and equitable social protection through 5
Release of Educational Assistance Loan
world-class service.
9. Submission of Loan Payment Collection
List (SS Form ML-2/Hard Copy) (LCL)
10
for Employers Reporting LCL from Ten
Employees or Below
CORPORATE VALUES
10. Processing of Loan Repayment Collection
5
List (Electronic ML-2)
The SSS aims to institutionalize a corporate culture that instills the core values of Trust, 11. Processing of Sickness Notification of
5
Employed Members filing Personally
Empowerment and Teamwork.
12. Processing of Sickness Notification of
Employed Members filed through Company 5
Representative
13. Processing of Sickness Benefit
Reimbursement Applications (For 10
Employed Members)
14. Processing of Sickness Benefit Applications
(For SE/VM/Members Separated from 10
Employment)
15. Receiving of Maternity Notification Within the day
iv SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER v

16. Processing of Maternity Benefit
DEFINITION OF TERMS
Reimbursement Applications (For 10
Employed Members)
Average Daily Salary Credit – The result obtained by dividing the sum of the six (6) highest
17. Processing of Maternity Benefit
monthly salary credits in the twelve-month period immediately preceding the semester of
Applications (For SE/VM/Members 10
contingency by one hundred eighty (180).
Separated from Employment)
18. Employer’s Enrollment in the Sickness and Average Monthly Salary Credit – The result obtained by dividing the sum of the last sixty
Maternity Benefits Payment Thru the Bank 3 (if with bank confirmation) (60) monthly salary credits immediately preceding the semester of contingency by sixty (60),
Program or the result obtained by dividing the sum of all the monthly salary credits paid prior to the
19. Processing of Disability Claim Applications 10 semester of contingency by the number of monthly contributions paid in the same period,
whichever is greater: Provided, That the injury or sickness which caused the disability shall
20. Processing of Disability Claim Applications
10 be deemed as the permanent disability for the purpose of computing the average monthly
for Member Residing Abroad
salary credit.
21. Processing of Retirement Claim
10
Applications Beneficiaries:
22. Processing of Funeral Claim Applications 5
1. Primary – the primary beneficiaries who shall be entitled to the benefits are:
23. Processing of Death Claim Applications 10
24. Receipt of Payment through the SSS a. The dependent spouse until he or she remarries; and
Within the day
Tellering Facility
25. Issuance of SSS Card b. The dependent legitimate, legitimated or legally adopted, and illegitimate children,
• Screening of Application for Social subject to the following conditions:
Within the day
Security ID (SS Form E-6)
• SS Card Enrollment • share of the dependent illegitimate children shall be fifty percent (50%) of
the share of the legitimate, legitimated or legally adopted children in the basic
26. Filing of Complaints/Suggestions pension;
Within the day
• In the absence of the dependent legitimate, legitimated or legally adopted

children of the member, his/her dependent illegitimate children shall be entitled
to one hundred percent (100%) of the benefits.
2. Secondary – the secondary beneficiaries who shall be entitled to the benefits in the
absence of the primary beneficiaries are:
a. The dependent parents;
b. In the absence of dependent parents, any other person designated by the member.
The following may be designated as secondary beneficiary/ies who shall be entitled

to the benefit under the Act provided that he/she is dependent for support upon the
member at the time of contingency:
vi SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER vii

• Legitimate ascendants and descendants.
• Parents and their legitimate children and the legitimate and illegitimate children of been paid from January 1985 to the calendar year containing the semester
the latter. prior to the contingency
• Parents and the illegitimate children of the latter.
• Legitimate brothers and sisters, whether full blood or half blood. 2. For a member covered in or after January 1985 until December 2001, the credited
years of service shall be the sum of the number of calendar years in which six (6)
Compensation – All actual remuneration for employment, including the mandated cost of or more contributions have been paid from the year of coverage up to the calendar
living allowance, as well as the cash value of any remuneration paid in any medium other year containing the semester prior to the contingency.
than cash except that part of the remuneration received during the month in excess of the
maximum salary credit as provided under Section 18 of the SS Law. 3. Starting January 2002, the credited years of service shall be the sum of total number
of monthly contributions paid divided by 12, 1985 minus date of coverage and number
Compensation shall include the following: of years with at least 6 monthly contributions from 1985 to 2001, to be represented
by a formula as follows:
1. Salaries and Wages
2. Direct Labor or Indirect Labor CYS = A + B + C
3. Superintendence
4. Commission Expense Where A = 1985 minus the calendar year of coverage
5. Bonuses (except Christmas Bonus) B = number of years with at least 6 monthly contributions from 1985 to
6. Overtime Pay 2001
7. Maternity Leave with Pay C = total number of monthly contributions paid beginning January 2002
8. Sick Leave with Pay divided by 12
9. Vacation Leave with Pay
10. Cost of Living Allowance Provided that the Commission may provide for a different number of contributions in a
11. Emergency Cost of Living Allowance calendar year for it to be considered as a credited year of service.
12. Workers Compensation Benefit
13. Transportation, Board and Lodging Allowance Dependents - the dependents shall be the following:
14. Tuition, Matriculation and School Fees as payment for services rendered
15. Commission Advances and Allowances Monthly 1. The legal spouse entitled by law to receive support from the member;
16. Cash Value of Living Expense
17. Salaries earned while on board Foreign Vessel 2. The legitimate, legitimated or legally adopted, and illegitimate child who is:
18. Share in the Catch Project
a. unmarried;
Contribution – The amount paid to the SSS by and on behalf of the member in accordance
with Section 18 of the SS Law.
b. not gainfully employed;
Credited Years of Service – The credited years of service shall be as follows:
c. has not reached twenty-one (21) years of age, or if over twenty-one (21) years of
age, he is congenitally or while still a minor has been permanently incapacitated
1. For a member covered prior to January 1985, the credited years of service shall and incapable of self-support, physically or mentally.
be 1985 minus the calendar year of coverage plus the number of calendar years in
which six (6) or more contributions have been paid from January 1985 up to the
A person reaches the age twenty-one (21) when he celebrates his 21st birthday
calendar year containing the semester prior to the contingency.
anniversary because on that day he has completed 21 years of life since his
birth. After that date, he is over 21 years of age.
CYS = A + B
3. The parent who is receiving regular support from the member.
Where A = 1985 minus the calendar year of coverage
B = number of calendar years with at least 6 monthly contributions have
viii SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER ix

Employee – Any person who performs services for an employer in which either or both mental Fixed charges – Recurring expense such as amortization of debt discount and rentals for
and physical efforts are used and who receives compensation for such services, where there leased properties, including interest on funded and unfunded debt.
is an employer-employee relationship: Provided, That a self-employed person shall be both
employee and employer at the same time. Househelper/Domestic Helper – Any person who renders service in the employer’s
home which is usually necessary or desirable for the maintenance and enjoyment thereof
Employer – Any person, natural or juridical, domestic or foreign, who carries on in the and includes ministering to the personal comfort and convenience of the members of
Philippines any trade, business, industry, undertaking or activity of any kind and uses the the employer’s household including services of family driver, baby sitter, gardener, cook,
services of another person who is under his orders as regards the employment, except the nursemaid (yaya), etc., exclusively to a household employer.
Government and any of its political subdivisions, branches or instrumentalities, including
corporations owned or controlled by the Government. Provided, That a self-employed person Household Employer - Any person who engages the services of a househelper. For purposes
shall be both employee and employer at the same time. of this rule, the head of the family (i.e. the husband and, in his absence, the wife) shall be
deemed the househelper’s employer.
Employment – Any service performed by an employee for his employer, except:
In Good Standing - A member/employer who is not remiss in the payment of SSS contributions
1. Employment purely casual and not for the purpose of occupation or business of the and loan remittances.
employer;
Low-cost Housing - Refers to housing loan the original amount of which does not exceed
2. Service performed on or in connection with an alien vessel by an employee if he is employed P1.0 Million but over P400,000.00.
when such vessel is outside the Philippines;
Member - A worker who is covered under Section 9 and Section 9-A of the SS Law.
3. Service performed in the employ of the Philippine Government or instrumentality or
agency thereof; An employer is not considered a member. An employer merely registers with the SSS for reason
that he has an obligation to report all his employees for SSS coverage. No benefit can be granted
4. Service performed in the employ of a foreign government or international organization, to him as an employer and therefore he cannot be called a member but simply an employer.
or their wholly-owned instrumentality: Provided, however, That this exemption
notwithstanding, any foreign government, international organization or their wholly- Monthly - The period from one end of the last payroll period of the preceding month to the
owned instrumentality employing workers in the Philippines or employing Filipinos end of the last payroll period of the current month if compensation is on hourly, daily or
outside of the Philippines, may enter into an agreement with the Philippine Government weekly basis; if on any other basis, monthly shall mean a period of one (1) month.
for the inclusion of such employees in the SSS except those already covered by their
respective civil service retirement systems: Provided, further, That the terms of such Monthly Salary Credit - The compensation base for contributions and benefits as indicated
agreement shall conform with the provisions of the SS Law on coverage and amount of in the schedule in Section 18 of the SS Law.
payment of contributions and benefits: Provided, finally, That the provisions of the SS
Law shall be supplementary to any such agreement; and Net earnings - Net income before income taxes plus non-cash charges such as depreciation and
depletion appearing in the regular financial statement of the issuing or assuming institution.
5. Such other services performed by temporary and other employees which may be excluded
by regulation of the Commission. Employees of bona fide independent contractors shall Quarter - A period of three (3) consecutive calendar months ending on the last day of March,
not be deemed employees of the employer engaging the services of said contractors. June, September and December.
Farmer – any person whose primary livelihood, either by himself and/or his spouse and/or Self-employed - is one who has no employer, as defined in the SS Law, other than himself/
immediate members of his family, is cultivation and tillage of the soil, dairying, growing and herself and derives income from his/her physical and mental efforts, including but not limited
harvesting of agricultural and horticultural products. to the following as identified under Section 9-A of the SS Law, as amended:
Fisherman – any natural person whose primary livelihood, either by himself and/or a. All SE professionals;
immediate members of his family, is fishing, catching, raising or gathering marine and other b. Partners and single proprietors of businesses;
aquatic products. c. Actors and actresses, directors, scriptwriters and news correspondents who do not
x SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER xi

fall within the definition of the term “employee” in Sec. 8 (d) of the SS Law; PROCEDURE IN GETTING AN SS NUMBER AS PRIOR REGISTRANT/SELF-EMPLOYED/
d. Professional athletes, coaches, trainers and jockeys; Individual farmers and OFW/NON-WORKING SPOUSE/KASAMBAHAY
fishermen; and
e. Any SE persons as may be determined by the Social Security Commission under Processing Time : Within the day
such rules and regulations as it may prescribe. Note : No Service Fees
Semester - A period of two (2) consecutive quarters ending in the quarter of contingency. PERSON
STEPS REQUIREMENTS LOCATION
IN-CHARGE
Socialized Housing - Refers to housing loan the original amount of which does not exceed 1. Get Personal Member Services Member Service
P400,000.00. Record Form (SS Section (MSS) of Representative
Form E-1). SSS Branch or at
SSS Service Office
Note: For
Househelper,
get Kasambahay
Unified Registration
Form (PPS_KUR
Form). For Family
drivers, get SS Form
E-1.
2. Read
instructions and
fill out the form.
3. Get a queue MSS of SSS Member Service

number and Branch or at SSS Representative
wait for the Service Office
number to be
called.
Note: If the
Branch is using an
automated queueing
system, the queue
number and the
assigned counter
will be flashed via
the display monitor.
4. Submit the See list of Documentary MSS of SSS Member Service

accomplished Requirements on pages Branch or at SSS Representative
form and 3-5 Service Office
present the
original/
certified true
copy (with
xii SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 1

PERSON
IN-CHARGE
photocopy/
LIST OF DOCUMENTARY REQUIREMENTS
ies of the
documentary Always present the original or certified true copy/ies when submitting the photocopy/ies of
requirements, if the required ID card(s) and/or document(s).
any.)
A. ID Cards and/or Documents for the issuance of SS Number
5. Get member’s
copy bearing the Birth Certificate, or in its absence, any of the following documents:
new SS number.
• Baptismal Certificate or its equivalent
• Driver’s License
• Passport
• Professional Regulation Commission (PRC) Card
• Seaman’s Book (Seafarer’s Identification and Record Book)
In the absence of the above ID cards and/or documents, any two (2) of the following documents
both with the correct name and at least one (1) with date of birth:
• Alien Certificate of Registration

• ATM card (with cardholder’s name)
• Bank Account Passbook
• Baptismal Certificate of child/ren or its equivalent
• Birth Certificate of child/ren
• Certificate of Confirmation issued by National Commission on Indigenous Peoples
(formerly Office of Southern Cultural Community and Office of Northern Cultural
Community)
• Certificate of Licensure/Qualification Documents from Maritime Industry Authority
• Certificate of Muslim Filipino Tribal Affiliation issued by National Commission on
Muslim Filipinos
• Company ID card
• Court Order granting petition for change of name or date of birth
• Credit card
• Firearm License card issued by Philippine National Police (PNP)
• Fishworker’s License issued by Bureau of Fisheries and Aquatic Resources (BFAR)
• Government Service Insurance System (GSIS) card/Member’s Record/Certificate of
Membership
• Health or Medical card
• Home Development Mutual Fund (Pag-IBIG) Transaction Card/Member’s Data Form
• Homeowner’s Association ID card
• ID card issued by Local Government Units (LGUs) (e.g., Barangay/Municipality/City)
• ID card issued by professional association recognized by PRC
• Life Insurance Policy
• Marriage Contract/Marriage Certificate
• National Bureau of Investigation (NBI) Clearance
• Overseas Worker Welfare Administration (OWWA) card
2 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 3

• Philippine Health Insurance Corporation (PHIC) ID card/Member’s Data Record
• Decree of Adoption
• Police Clearance
• Postal ID card C. Documents for local enrolment in the Flexi-fund Program
• School ID card
• Seafarer’s Registration Certificate issued by Philippine Overseas Employment Valid Overseas Employment Certificate (OEC) or E-receipt issued by POEA
Administration (POEA)
• Senior Citizen card
• Student Permit issued by Land Transportation Office (LTO)
• Taxpayer’s Identification Number (TIN) card
• Transcript of Records
• Voter’s ID card/Affidavit/Certificate of Registration
B. Additional Supporting Documents
For married
• Marriage Contract/Marriage Certificate or a copy of Member Data Change Request

form (SS Form E-4) of the spouse duly received by the SSS where the name of the
registrant is reported as the spouse
For widowed

• Marriage Contract/Marriage Certificate and Death Certificate of spouse or Court
Order on the Declaration of Presumptive Death, if previously reported spouse is
presumed dead
For legally separated
• Decree of Legal Separation
For annulled or with void marriage
• Certificate of Finality of Annulment/Nullity or annotated Marriage Contract/

Marriage Certificate
For Divorced
• Decree of Divorce and Certificate of Naturalization (granted before divorce) or

its equivalent
For divorced Muslim member
• Certificate of Divorce (OCRG Form No. 102)
For reporting child/ren - whichever is applicable
• Birth Certificate/s or Baptismal Certificate/s or its equivalent

PERSON
PROCEDURE IN REGISTERING AS AN EMPLOYER IN-CHARGE
number and the
Processing Time : Within the day assigned counter
Note : No Service Fees will be flashed via
PERSON 4. Submit the Legal Personality: MSS of SSS Member Service

IN-CHARGE accomplished Branch or at SSS Representative
form duly Single Service Office
1. Get Employer Member Services Member Service Proprietorship
signed by the
Registration Form Section (MSS) of Representative Authorized Signatories:
authorized
(SS Form R-1) SSS Branch or at • Owner or, in his/
signatory
and Employment SSS Service Office her absence, any
together with
Report Form representative with
the original and
(SS Form R-1A) valid Special Power of
photocopy of
and Specimen Attorney (SPA)
the required
Signature Card
document/s.
(L-501). Supporting Documents:
Any of the following:
For Household 1. Certificate of
Employer, get Registration of
Household Business Name from
Employer Unified the Dept. of Trade and
Registration Form Industry (DTI)
(PPS-HEUR1 Form). 2. Business Permit from
the Municipal Office
2. Read
instructions Partnership
and fill out the Authorized Signatories:
form in two (2) • Managing Partner
copies.
Supporting Document:
For Household • Approved Articles
Employer, fill out of Partnership
one (1) copy only. from Incorporation
from Securities and
3. Get a queue MSS of SSS Member Service Exchange Commission
number and Branch or at SSS Representative (SEC)
number to be Corporation, including
called. Non-Stock/Non-Profit
Corporations
Note: If the
Authorized Signatories:
Branch is using an • President, Chairman or
automated queuing Corporate Secretary
system, the queue

PERSON PERSON
STEPS REQUIREMENTS LOCATION STEPS REQUIREMENTS LOCATION
IN-CHARGE IN-CHARGE
Supporting document: Manpower Service
• Approved Articles of Cooperative
Incorporation from SEC Authorized Signatories:
• Chairman or Corporate
Foreign-owned Secretary
Corporation
Authorized Signatories: Supporting Documents:
• The designated • Approved Articles of
Philippine Cooperation from CDA
representative as • Accreditation from the
shown in the SEC Department of Labor
Registration and Employment
(DOLE)
Supporting Documents:
• Approved Articles of For Household Employer
Incorporation from SEC If filed/submitted
• License to Transact personally by the
Business in the Household Employer, no
Philippines from SEC supporting document is
required to be submitted.
Manning Agency with
Foreign Principal If duly accomplished
Authorized Signatories: Form is filed/submitted
• President, Chairman or through an Authorized
Corporate Secretary Representative of the
Household Employer,
Supporting Documents: presentation of the
• Approved Articles of following is required:
Incorporation from SEC
• Agency Agreement • Letter of Authorization
between the manning from Household
agency and foreign Employer
principal • Valid ID of the
Household Employer
Cooperative • Valid ID of the
Authorized Signatories: Authorized
• Chairman or Corporate Representative
Secretary
Update/s or Change/s in
Supporting Documents: the Employer Information
• Approved Articles of should be submitted to
Cooperation from each of the 3 Agencies --
the Cooperative Pag-IBIG, PhilHealth and
Development Authority SSS.
(CDA)

PERSON
IN-CHARGE PROCEDURE IN THE SUBMISSION OF ELECTRONIC R-3
5. Get processed MSS of SSS Member Service
copies of SS Branch or at SSS Representative Processing Time : Five (5) Working Days (including posting)
Form R-1/ Service Office Note : No Service Fees
HEUR1 Form
(if Household PERSON
Employer), SS IN-CHARGE
Form R-1A,
1. Get or download Flash drive Corporate Lane, Member Service
Specimen
Electronic R-3 Member Services Representative
Signature Card
Program. Section (MSS) of
and Authorized
SSS Branch/SSS
Company
website
Representative
Card. (www.sss.gov.ph)

number and Branch Representative
wait for the
number to be
called.
Note: If the
Branch is using an
automated queuing
system, the queue
number and the
assigned counter
will be flashed via
3. Submit • Two (2) copies of MSS of SSS Member Service

Contribution Transmittal Report/ Branch Representative
Collection List Certificate
(Electronic R-3). • Copies of validated
Contributions Payment
Form or Contributions
Payment Form with
Special Bank Receipt
(SBR)
• ACR/SS card/valid ID
• Letter of Authorization,
valid ID of Household
Employer and valid
ID of Authorized
Representative (if

PERSON PROCEDURE IN THE SUBMISSION OF
IN-CHARGE CONTRIBUTION COLLECTION LIST (SS FORM R-3)
submitted thru
Household Employer’s Processing Time : Ten (10) Working Days (including posting)
representative) Note : No Service Fees
4. Get the MSS of SSS Member Service

PERSON
following: Branch Representative STEPS REQUIREMENTS LOCATION
• Flash drive IN-CHARGE
• Transmittal 1. Get or download Member Services Member Service
Report/ Contribution Section (MSS) of Representative
Certificate with Collection List SSS Branch/SSS
validated (SS Form R-3). website
Contributions (www.sss.gov.ph)
Payment Form
or Contributions 2. Read
Payment Form instructions
with SBR, if and fill out the
valid. form.
• Error List/
Rejection Notice,
number and Branch or at Representative
if invalid.
number to be
called.
Note: If the
Branch is using an
automated queuing
system, the queue
number and the
assigned counter
will be flashed via
4. Submit • ACR/SS card/valid ID MSS of SSS Member Service

Contribution • Copies of validated Branch or at Representative
Collection List Contributions Service Office
(SS Form R-3) in Payment Form or
two copies. Contributions
Payment Form with
SBR
• Letter of Authorization,
valid ID of Household
Employer and valid
ID of Authorized
Representative (if

PERSON PROCEDURE IN REQUESTING FOR ADJUSTMENT OF CONTRIBUTIONS AND/OR
STEPS REQUIREMENTS LOCATION CORRECTION OF CREDITED YEARS OF SERVICE (CYS)
IN-CHARGE
submitted thru Processing Time : Five (5) Working Days (excluding Manual Verification of
Household Employer’s Contributions
representative) Note : No Service Fees

PERSON
following: Branch or at Representative STEPS REQUIREMENTS LOCATION
IN-CHARGE
Service Office
• Duplicate copy 1. Get a request Member Services Member Service
of SS Form R-3/ form (Request/ Section (MSS) of Representative
ER ID Card/ Verification SSS Branch
Payor’s copy of Form).
validated
Contributions
Payment Form 2. Read Properly accomplished
or instructions and form with complete
Contributions fill out the form. employment history:
Payment Form • Employer Name
with SBR, if valid • Employer ID
• Rejection • Exact period of
Notice and employment per
all submitted
company
documents, if
invalid. 3. Get a queue MSS of SSS Member Service
wait for the
number to be
called.
Note: If the
Branch is using an
automated queuing
system, the queue
number and the
assigned counter
will be flashed via

PROCEDURE IN REQUESTING FOR CERTIFICATE OF COMPLIANCE
PERSON
IN-CHARGE
Processing Time : Five (5) Working Days
4. Submit the • Proof of employment Member Services Member Service Note : No Service Fees
request form. • Photocopy of SS Form Section (MSS) of Representative
R3/Printed copy of R-3 SSS Branch PERSON
Monthly Collection List IN-CHARGE
(for those submitting
1. Submit a letter • Latest contribution Accounts Junior/Senior
Electronic R-3)
request. payment (validated Management Analyst
• R-5 and SBR duly
Contributions Payment Section (AMS) of
received by SSS
Form or Contributions SSS Branch
• Letter of Non-
Payment Form with
Availability of SS Form
SBR)
R-3/Printed copy of
• ACR/SS card/valid ID
R-3 Monthly Collection
List 2. Get a queue AMS of SSS Junior/Senior
• SS Card/E-6 number and Branch Analyst
Acknowledgement wait for the
Stub/valid IDs number to be
5. Get the MSS of SSS Member Service called.
acknowledg- Branch Representative
Note: If the
ment stub.
Branch is using an
automated queuing
system, the queue
number and the
assigned counter
will be flashed via
3. If regularly AMS of SSS Junior/Senior

paying (RP), Branch Analyst
get a Certificate
of Compliance
(COC). If
delinquent,
pay and submit
validated
Contributions
Payment Form
or Contributions
Payment Form
with SBR or
Promissory Note
(PN).

PROCEDURE IN FILING MEMBER LOAN APPLICATION PERSON
IN-CHARGE
Processing Time : Five (5) Working Days (from receipt of application to
4. Submit the Properly filled out Member MSS of SSS Member Service
generation of check)
Member Loan Loan Application together Branch Representative
Note : No Filing Fees
Application. with corresponding
documentary
PERSON
STEPS REQUIREMENTS LOCATION requirements:
IN-CHARGE
1. Get or download Member Services Member Service If filed by Member-
and print Section (MSS) of Representative Borrower:
Member Loan SSS Branch/SSS
• Presentation of original
Application. website (www.
copy of any one (1) of
sss.gov.ph)
the primary ID cards/
2. Read If member is employed, document of the
instructions and require the authorized member-borrower or
fill out the form. signatory of the employer in its absence,
to sign the Part II section • Two (2) original copy
of the Member Loan of secondary ID cards/
Application. documents of the
member-borrower
If Member Loan (both with signature
Application is to be and at least one (1)
filed by an Authorized with photo).
Representative, require
the member-borrower and If filed by Member-
authorized representative Borrower’s Representative/
to sign the Part III section Employer/Employer’s
of the Member Loan Representative:
Application.
3. Get a queue MSS of SSS Member Service copy of any one (1) of
number and Branch Representative the primary ID cards/
wait for the documents of the
number to be member-borrower or
called. in its absence,
Note: If the ͷͷ Two (2) original

Branch is using an copy of secondary
automated queuing ID cards/
system, the queue documents of the
number and the member-borrower
assigned counter (both with
will be flashed via signature and at
the display monitor. least one (1) with
photo).

PERSON PERSON
IN-CHARGE IN-CHARGE
• One (1) original Notes:

copy of primary ID 1. For security agencies
cards/documents of and employers with
the representative/ branches but with
employer/employer’s centralized filing of
representative/ loan applications,
company photocopy of the
representative; OR above cited documents
duly certified by
ͷͷ Two (2) secondary the member and
ID cards/ authenticated by the
documents of the authorized company
representative/ signatory shall also be
employer/ accepted in lieu of the
employer’s original ID card(s)/
representative/ document(s).
company
representative 2. All equivalent ID
(both with cards/documents with
signature and at English translation
least one (1) with issued by foreign
photo). governments and
presented by OFW
If filed by Authorized members for filing of
Company Representative: short-term member
loans are acceptable.
copy of any one (1) of 5. Get the MSS of SSS Member Service
the primary ID cards/ acknowledg- Branch/SSS Representative
documents of the ment stub, website (www.
member-borrower or signed sss.gov.ph)
in its absence, disclosure
• Two (2) original copy statement, if
of secondary ID cards/ qualified, and
documents of the rejection letter,
member-borrower if rejected. If
both with signature with update
and at least one (1) in contact
with photo information, get
• Presentation of the processed
original copy of the and signed
Authorized Company Member Data
Representative (ACR) Change Request
card (E-4) Form.

PERSON
PROCEDURE IN FILING OF APPLICATION FOR SUBSEQUENT RELEASE OF STEPS REQUIREMENTS LOCATION
IN-CHARGE
EDUCATIONAL ASSISTANCE LOAN
If filed by Member-
Borrower:
Processing Time : Five (5) Working Days (from receipt of application to
• Presentation of
generation of check)
original copy of
Note : No Filing Fees
any one (1) of the
primary ID cards/
PERSON document or in its
IN-CHARGE absence,
1. Get or download Member Services Member Service • Two (2) secondary
and print Section (MSS) of Representative ID cards/
Application for SSS Branch/SSS documents at
Subsequent website (www. least one (1) with
Release of sss.gov.ph) signature and
Educational photo.
Assistance Loan.
If filed by Authorized
Representative of
2. Read
Member-Borrower:
instructions and
• Original copy of
fill out the form.
any one (1) of
3. Get a queue MSS of SSS Member Service the Authorized
number and Branch Representative Representative’s
wait for the primary ID cards/
number to be document or
called. original copies
of two (2)
Note: If the secondary ID
Branch is using an cards/documents
automated queuing at least one (1)
system, the queue with signature and
number and the photo; and
assigned counter • Original copy
will be flashed via of any one (1)
the display monitor. of the Member-
Borrower’s
4. Submit the Properly filled out MSS of SSS Member Service primary ID cards/
Application for Application for Subsequent Branch Representative documents or
Subsequent Release of Educational original copies of
Release of Assistance Loan together two (2) secondary
Educational with corresponding ID cards/
Assistance Loan. documentary documents at
requirements: least one (1) with
signature and photo
1. Valid Identification • Letter of Authority
Card/s (IDs) (LOA)

PROCEDURE IN THE SUBMISSION OF LOAN PAYMENT COLLECTION LIST
PERSON
STEPS REQUIREMENTS LOCATION (SS FORM ML-2/HARD COPY) (LCL) FOR EMPLOYERS REPORTING LCL
IN-CHARGE
FROM TEN EMPLOYEES OR BELOW
2. Assessment/Billing
statement issued Processing Time : Ten (10) Working Days (Including Posting)
by the school of Note : No Filing Fees
member/ beneficiary
Note: PERSON
Acceptance of Initial EAL IN-CHARGE
Applications is on hold
1. Get or download Member Services Member Service
until further notice due to
and print Section (MSS) of Representative
system enhancements for
Collection Lists SSS Branch/SSS
the revised EAL Guidelines.
(SS Form ML-2) website
Target completion: and Member (www.sss.gov.ph)
Loan Payment
June 1, 2017 Return Form (SS
Form ML-1).
acknowledgment Branch Representative 2. Read
stub and signed instructions and
disclosure fill out the form.
statement, if
qualified, and 3. Get a queue MSS of SSS Member Service
rejection letter, if number and Branch Representative
rejected. wait for the
number to be
called.
Note: If the
Branch is using an
automated queuing
system, the queue
number and the
assigned counter
will be flashed via
4. Submit properly Properly filled out SS Form Corporate Lane, Member Service
filled out SS ML-2, validated ML-1 and MSS of SSS Representative
Form ML-2 and SBR Branch
validated ML-1
or ML-1 and
Special Bank
Receipt (SBR),
if paid thru the
bank.

PERSON
STEPS REQUIREMENTS LOCATION PERSON
IN-CHARGE STEPS REQUIREMENTS LOCATION
IN-CHARGE
5. Get original Corporate Lane, Member Service
– Original copy of
copy of SS Form MSS of SSS Representative
any one (1) of
ML-1 and SBR Branch
the Company
with stamp
Representative’s
“RECEIVED”
primary ID cards/
duplicate copy
document or
of SS Form ML-2.
original copies
of two (2)
6. Get the If filed by Employer:
secondary ID
Employer List
• Original copy of cards/documents
of Unpostables
any one (1) of the at least one (1)
(LUT), if any.
Employer’s primary with signature and
ID cards/document photo; and
or original copies of – Original copy
two (2) secondary of any one (1)
ID cards/documents of the Member-
at least one (1) with Borrower’s primary
signature and photo; ID cards/document
and or original
• Original copy of any copies of two
one (1) of the Member- (2) secondary ID
Borrower’s primary cards/documents
ID cards/documents at least one (1) with
or original copies of signature and photo
two (2) secondary – Letter of Authority
ID cards/documents (LOA)
at least one (1) with
If filed by Employer’s
signature and photo
Representative:
If filed by Company
• Original copy of any
Representative:
one (1) of the Employer
• Authorized Company Representative’s
Representative (ACR) primary ID cards/
card or documents or original
• If without ACR card copies of two (2)
(not available at the secondary ID cards/
time of filing), present documents at least one
the following: (1) with signature and
photo; and
one (1) of the Member-
Borrower’s primary ID
cards/documents

PROCEDURE IN THE SUBMISSION OF
PERSON ELECTRONIC LOAN REPAYMENT (LR) COLLECTION LIST
IN-CHARGE
at least one (1) with Processing Time : Five (5) Working Days (Including Posting)
signature and photo Note : No Filing Fees
• Letter of Authority
(LOA) PERSON
IN-CHARGE
If filed by Household
Employer’s Representative: 1. Get the For Loans Member Service
• Original copy of any following: Management Representative
one (1) of the Employer System (LMS)
• LMS Program or
Representative’s Program and/or
download the
primary ID cards/ program directly Billing records:
document or original Corporate Lane,
through the SSS
copies of two (2) Member Services
website
secondary ID cards/ Section (MSS) of
• Billing Records
documents at least one SSS Branch/SSS
• Member Loan
(1) with signature and website
Payment Return
photo; and (www.sss.gov.ph)
Form (SS Form
• Original copy of any ML-1)
Borrower’s primary 2. Read Corporate Lane, Employer/LMS
ID cards/documents instructions on MSS of SSS Participant
at least one (1) with how to install Branch
signature and photo and use the
• Letter of Authority LMS Program
(LOA) and generate
collection and
transmittal lists.
3. Get a queue Corporate Lane, Member Service

number and MSS of SSS Representative
wait for the Branch
number to be
called.
Note: If the
Branch is using an
automated queuing
system, the queue
number and the
assigned counter
will be flashed via

PERSON
STEPS REQUIREMENTS LOCATION PERSON
IN-CHARGE STEPS REQUIREMENTS LOCATION
IN-CHARGE
4. Submit flash Generated flash drive and Corporate Lane, Member Service
drive and transmittal list, validated MSS of SSS Representative
hard copy of SS Form ML-1 or SS Form Branch
Borrower’s primary
transmittal list ML-1 with SBR.
ID cards/document
together with
or original copies of
validated SS
two (2) secondary
Form ML-1 and
ID cards/documents
SBR.
at least one (1) with
5. Get duplicate Corporate Lane, Member Service signature and photo
copy of MSS of SSS Representative
If filed by Company
Transmittal List Branch
Representative:
with stamped
“Received”, SS • Authorized Company
Form ML-1 and Representative (ACR)
SBR, if valid. card or
• If without ACR card
Note: If submitted
(not available at the
flash drive is found
time of filing), present
with error after
the following:
pre-validation, flash
– Original copy of
drive, transmittal
any one (1) of
list, ML-1 and OR/
the Company
SBR, together with
Representative’s
the deficiency
primary ID cards/
notification shall
document or
be returned to
original copies
employer/LMS
of two (2)
participant for
secondary ID
correction and re-
cards/documents
submission.
at least one (1)
with signature and
6. Get the If filed by Employer: Corporate Lane, Member Service
photo; and
Employer List MSS of SSS Representative
• Original copy of – Original copy
of Unpostables Branch
any one (1) of the of any one (1)
(LUT), if any.
Employer’s primary of the Member-
ID cards/document Borrower’s primary
or original copies of ID cards/document
two (2) secondary or original
ID cards/documents copies of two
at least one (1) with (2) secondary ID
signature and photo; cards/documents
and at least one (1) with
signature and photo

PROCEDURE IN FILING FOR SICKNESS NOTIFICATION
PERSON OF EMPLOYED MEMBERS FILING PERSONALLY
IN-CHARGE
– Letter of Authority Processing Time : Five (5) Working Days
(LOA) Note : No Service Fees
If filed by Employer’s PERSON

Representative: IN-CHARGE
• Original copy of any 1. Get or download • Sickness Notification; Member Services Junior/Senior
one (1) of the Employer the required and Section (MSS) of Member Service
Representative’s forms. • Accident/Sickness SSS Branch/SSS Representative
primary ID cards/ Report, if work- website
document or original connected (www.sss.gov.ph)
copies of two (2)
2. Read
secondary ID cards/
instructions and
documents at least one
fill out the form.
(1) with signature and
photo; and
• Original copy of any 3. Get a queue Medical Senior Clerk/
one (1) of the Member- number and Evaluation Junior Nurse
Borrower’s primary wait for the Section (MES) or
ID cards/documents number to be Member Services
at least one (1) with called. Section (MSS), for
signature and photo branch without
Note: If the MES, SSS Branch
• Letter of Authority
Branch is using an
(LOA)
automated queuing
If filed by Household system, the queue
Employer’s Representative: number and the
assigned counter
• Original copy of any will be flashed via
one (1) of the Employer the display monitor.
Representative’s
primary ID cards/ 4. Submit properly • Sickness Notification; Medical Senior Clerk/
at least one (1) with filled out form • Identification card/s or Evaluation Junior Nurse
signature and photo; together with document/s; Section (MES) or
and the supporting • Medical documents, if Member Services
• Original copy of any documents. any; Section (MSS), for
one (1) of the Member- branch without
Borrower’s primary In case of work-related MES, SSS Branch
ID cards/documents claims, above-documents,
at least one (1) with plus the following:
signature and photo • Accident/Sickness
• Letter of Authority Report from employer,
(LOA) if work-connected; and

PERSON PROCEDURE IN FILING FOR SICKNESS NOTIFICATION OF EMPLOYED MEMBER
STEPS REQUIREMENTS LOCATION FILED THROUGH COMPANY REPRESENTATIVE
IN-CHARGE
• Police Report (for Processing Time : Five (5) Working Days
vehicular accident Note : No Service Fees
with third party
involvement), if work-
PERSON
related; and STEPS REQUIREMENTS LOCATION
IN-CHARGE
• Photocopy of logbook
1. Get or download • Sickness Notification; Member Services Junior/Senior
Notes: the required and Section (MSS) of Member Service
• Medical Specialist shall forms. • Accident/Sickness SSS Branch/SSS Representative
determine required Report, if work-related website
medical documents (www.sss.gov.ph)
based on a separate
checklist. 2. Read
• For sickness/injury instructions and
acquired abroad, fill out the form.
documents issued
by foreign country 3. Get a queue Member Services Junior/Senior
should be in English number and Section (MSS), Member Service
translation and must wait for the Corporate Lane, Representative
be authenticated by number to be SSS Branch
the Philippine Embassy called.
Consulate Office or
duly notarized by a Note: If the
notary public from the Branch is using an
host country. automated queuing
system, the queue
5. Get Medical number and the
acknowledgment Evaluation assigned counter
stub or rejection Section (MES) or will be flashed via
notice. Member Services the display monitor.
Section (MSS) if
Branch has no 4. Submit properly • System-generated Member Services Junior/Senior
MES, SSS Branch filled out form Transmittal List (TL) Section (MSS), Member Service
together with or System-generated Corporate Lane, Representative
the supporting Acknowledgment SSS Branch
documents. Letter, if filed through
Electronic Notification
(3 copies); or Employer
TL (3 copies);
• Sickness Notification;
• Member’s

PERSON PERSON
IN-CHARGE IN-CHARGE
Identification card/s 5. Get 1 copy of Member Services Junior/Senior
or document/s TL duly signed Section (MSS), Member Service
(photocopy); by the Social Corporate Lane, Representative
• Medical documents, Security Officer SSS Branch
if any III (SSO III)
or Corporate
In case of work-related Executive II
claims, above documents, (CEO II) of the
plus the following: SSS Branch.
• Accident/Sickness
Report from employer;
• Police Report (for
vehicular accident
with third party
involvement), if work-
related; and
• Photocopy of logbook
Notes:
• Medical Specialist shall
determine required
medical documents
based on a separate
checklist.
• For sickness/injury
acquired abroad,
documents issued
by foreign country
should be in English
translation and must
be authenticated by the
Philippine Embassy/
Consulate Office or
duly notarized by a
notary public from the
host country.

PROCEDURE IN FILING SICKNESS BENEFIT REIMBURSEMENT APPLICATION
(FOR EMPLOYED MEMBERS) Table 1. LIST OF REQUIRED DOCUMENTS
Processing Time : Ten (10) Working Days

(from receipt of claim to check date) DOCUMENTARY REQUIREMENTS
Note : No Service Fees
1. Sickness Benefit Reimbursement Application (SBRA)
PERSON
STEPS REQUIREMENTS LOCATION 2. Approved Sickness Notification (SN) or Certificate of Medical Approval issued and signed
IN-CHARGE
by the Medical Specialist of Medical Evaluation Section (MES)
1. Get or download Member Services Member Service 3. Copy/ies of page/s of Employer’s Logbook (manual logbook or electronic filing) for
Sickness Benefit Section (MSS) of Representative
approved EC claim
Reimbursement SSS Branch/SSS
4. Filers SS card or other valid IDs/documents listed below:
Application. website
(www.sss.gov.ph)
A. Primary ID Cards/Documents
2. Read 1. Social Security (SS) card
instructions and 2. Unified Multi-Purpose ID (UMID) card
fill out the form. 3. Passport
3. Get a queue MSS of SSS Member Service 4. Professional Regulation Commission (PRC) card
number and Branch Office Representative 5. Seaman’s Book (Seafarer’s Identification & Record Book)
wait for the
number to be B. Secondary ID Cards/Documents
called. 1. Alien Certificate of Registration
2. ATM card (with cardholder’s name)
Note: If the
3. Bank Account Passbook
Branch is using an
automated queuing 4. Company ID card
system, the queue 5. Certificate of Confirmation issued by National Commission on Indigenous People
number and the (formerly Office of Southern Cultural Community and Office of Northern Cultural
assigned counter Community)
will be flashed via 6. Certificate of Licensure/Qualification Documents from Maritime Industry Authority
the display monitor. 7. Certificate of Naturalization
8. Credit card
4. Submit properly Refer to Table 1 for the List MSS of SSS Member Service
filled out of Required Documents Branch Office Representative 9. Court Order granting petition for change of name or date of birth
Sickness Benefit 10. Driver’s License
Reimbursement 11. Firearm License card issued by Philippine National Police (PNP)
Application 12. Fishworker’s License issued by Bureau of Fisheries and Aquatic Resources (BFAR)
together with 13. Government Service Insurance System (GSIS) card/Member’s Record/Certificate
the required of Membership
documents. 14. Health or Medical card
5. Get acknow- MSS of SSS Member Service 15. Home Development Mutual Fund (Pag-IBIG) Transaction Card/Member’s Data Form
ledgment stub Branch Office Representative 16. ID card issued by Local Government Units (LGUs) (e.g. Barangay/Municipality/City)
or disapproval 17. ID card issued by professional association recognized by PRC
notice. 18. Life Insurance Policy of member

PROCEDURE IN FILING SICKNESS BENEFIT APPLICATION
Table 1. LIST OF REQUIRED DOCUMENTS (FOR SE/VM/MEMBERS SEPARATED FROM EMPLOYMENT)

19. Marriage Contract/Marriage Certificate (from receipt of claim to check date)
20. National Bureau of Investigation (NBI) Clearance Note : No Service Fees
21. Overseas Worker Welfare Administration (OWWA) card
PERSON
22. Philippine Health Insurance Corporation (PHIC) ID card/Member’s Data Record STEPS REQUIREMENTS LOCATION
IN-CHARGE
23. Police Clearance
24. Postal ID card 1. Get or download Member Services Member Service
Sickness Benefit Section (MSS) of Representative
25. School ID card
Application. SSS Branch/SSS
26. Seafarer’s Registration Certificate issued by Philippine Overseas Employment
website
Administration (POEA) (www.sss.gov.ph)
27. Senior Citizen card
28. Student Permit issued by Land Transportation Office (LTO) 2. Read
29. Taxpayer’s Identification Number (TIN) card instructions and
30. Transcript of Records fill out the form.
31. Voter’s Identification card or Voter’s Affidavit / Certificate of Registration 3. Get a queue MSS of SSS Member Service
number and Branch Office Representative
Filed by Employer (Business/Household) wait for the
number to be
Present the original of any one (1) of the Employer’s primary ID cards/documents in Item called.
A or two (2) secondary ID cards/documents in Item B both with signature and at least one
Note: If the
(1) with photo.
Branch is using an
automated queuing
Filed by Company Representative system, the queue
number and the
Present the Authorized Company Representative (ACR) Card or if without ACR Card (not assigned counter
available at the time of filing) present the following: will be flashed via
• Letter of Authorization (LOA) issued by the employer’s authorized signatory reflected the display monitor.
in the Employer Specimen Signature Card (SS Form L-501); and
4. Submit properly Refer to Table 2 for the List Medical Senior Clerk/
• Original company ID of company representative. filled out of Required Documents Evaluation Junior Nurse
Sickness Benefit Section (MES) of
Filed by Employer Representative Application SSS Branch Office
together with
• LOA issued by the employer’s authorized signatory reflected in the SS Form L-501 the required
• Original company ID of employer representative. documents.
5. Get acknow- MES of SSS Senior Clerk/

Note: If member is entitled to SS and EC Sickness Benefit, fill out Part IIB of the Sickness
ledgment stub Branch Office Junior Nurse
Benefit Reimbursement Application for the computation of both benefits. or disapproval
notice.

Table 2. LIST OF REQUIRED DOCUMENTS Table 2. LIST OF REQUIRED DOCUMENTS
1. Sickness Benefit Application (SBA) payment was granted and with indicated effective date of separation.
2. Copy of page of Employer’s Logbook (manual logbook or electronic filing) for approved
EC claim If there is a case pending before a court regarding separation of member
3. Single Savings Account/Current Account Passbook
4. ATM Card with account number • Certification from DOLE; and
5. Additional required documents, present the original/certified true copy and submit the • Duly notarized Affidavit of Undertaking issued by the member that no advance
photocopy of the following, whichever is applicable: payment was granted and with indicated effective date of separation.
For Self-Employed and Voluntary Members (previously employed) If separated from employment due to AWOL or with strained relations with the employer
If confinement period applied for is within the period of employment or prior to date of • Duly notarized Affidavit of Undertaking issued by the member that no advance
separation payment was granted and with indicated effective date of separation.
• Certificate of separation from employment with effective date of separation and that 6. Filers SS card or other valid IDs/documents listed below:
no advance payment was granted (signed by the employer’s authorized signatory
reflected in SS Form L-501)
• Social Security (SS) card
For Member separated from employment
• Unified Multi-Purpose ID (UMID) card
If confinement period applied for is within the period of employment or prior to date of • Passport
separation • Professional Regulation Commission (PRC) card
• Seaman’s Book (Seafarer’s Identification & Record Book)
• Certificate of separation from employment with effective date of separation and
no advance payment was granted (signed by the employer’s authorized signatory B. Secondary ID Cards/Documents
reflected in SS Form L-501 of employer)
If confinement period applied for is after the date of separation • ATM card (with cardholder’s name)
• Bank Account Passbook
• Certificate of separation from employment with effective date of separation (signed • Company ID card
by the employer’s authorized signatory reflected in SS Form L-501 of employer) • Certificate of Confirmation issued by National Commission on Indigenous
People (formerly Office of Southern Cultural Community and Office of Northern
Certificate of separation is not required for self-employed/voluntary member Cultural Community)
(previously employed) or member separated from employment under any of the • Certificate of Licensure/Qualification Documents from Maritime Industry
following conditions in which supporting document/s shall be required to be submitted Authority
as enumerated below: • Certificate of Naturalization
• Credit card
If company is on strike • Court Order granting petition for change of name or date of birth
• Notice of strike duly acknowledged by the DOLE; and • Firearm License card issued by Philippine National Police (PNP)
• Duly notarized Affidavit of Undertaking issued by the member that no advance • Fishworker’s License issued by Bureau of Fisheries and Aquatic Resources
payment was granted (BFAR)
• Government Service Insurance System (GSIS) card/Member’s Record/
If company has been dissolved or has ceased operation
Certificate of Membership
• Duly notarized Affidavit of Undertaking issued by the member that no advance • Health or Medical card

Table 2. LIST OF REQUIRED DOCUMENTS PROCEDURE IN FILING MATERNITY NOTIFICATION
Processing Time : Within the day

• Home Development Mutual Fund (Pag-IBIG) Transaction Card/Member’s Note : No Service Fees
Data Form
• ID card issued by Local Government Units (LGUs) (e.g. Barangay/Municipality/ PERSON
City) IN-CHARGE
• ID card issued by professional association recognized by PRC 1. Get or download Member Services Member Service
• Life Insurance Policy of member Maternity Section (MSS) of Representative
• Marriage Contract/Marriage Certificate Notification. SSS Branch/SSS
• National Bureau of Investigation (NBI) Clearance website
• Overseas Worker Welfare Administration (OWWA) card (www.sss.gov.ph)
• Police Clearance 2. Read
• Postal ID card instructions and
• School ID card fill out the form.
• Seafarer’s Registration Certificate issued by Philippine Overseas Employment
Administration (POEA) 3. Get a queue MSS of SSS Member Service
• Senior Citizen card number and Branch Representative
• Student Permit issued by Land Transportation Office (LTO) wait for the
• Taxpayer’s Identification Number (TIN) card number to be
• Transcript of Records called.
• Voter’s Identification card or Voter’s Affidavit/ Certificate of Registration
Note: If the
Filed by Member Branch is using an
automated queuing
Present original of any one (1) of the primary ID cards/documents in Item A or two (2) system, the queue
secondary ID cards/documents in Item B both with signature and at least one (1) with photo. number and the
assigned counter
Filed by Member’s Representative will be flashed via
Present the following:
4. Submit If filed over-the-counter: MSS of SSS Member Service
• Original of any one (1) of the Authorized Representative’s primary ID cards/documents properly filled • Maternity Branch Representative
in Item A or two (2) secondary ID cards/documents in Item B both with signature and out Maternity Notification; and
at least one with photo; and Notification. • SS card or two (2)
• Original of any one (1) of the Member’s primary ID cards/documents in Item A or two valid IDs both with
(2) secondary ID cards/documents in Item B both with signature and at least one (1) signature and at least
with photo. one (1) with photo
If filed thru the SSS web:

No documentations
needed. Member/
employer registered in the
SSS web can file their

PROCEDURE IN FILING MATERNITY BENEFIT REIMBURSEMENT APPLICATION
PERSON (FOR EMPLOYED MEMBERS)
IN-CHARGE
Maternity Notification thru Processing Time : Ten (10) Working Days
the SSS web. (from receipt of claim to check date)
If filed thru the Self-Service
Information Terminal PERSON
(SSIT): IN-CHARGE
No documentations 1. Get or download Member Services Member Service
needed. Self-employed/ Maternity Section (MSS) Representative
Voluntary Members Benefit of SSS Branch
can file their Maternity Reimbursement Office/SSS
Notification thru the SSIT. Application. website
(www.sss.gov.ph)
5. Get the stamped MSS of SSS Member Service
“Received” form. Branch or at SSS Representative 2. Read
Service Office instructions and
fill out the form.

wait for the
number to be
called.
Note: If the
Branch is using an
automated queuing
system, the queue
number and the
assigned counter
will be flashed via
4. Submit Refer to Table 3 for the List MSS of SSS Member Service
properly filled of Required Documents Branch Representative
out Maternity
Benefit
Reimbursement
Application
together with
the required
documents.

PERSON Table 3. LIST OF REQUIRED DOCUMENTS
IN-CHARGE
5. Get acknow- MSS of SSS Member Service
ledgment stub Branch Representative 1. Maternity Benefit Reimbursement Application (MBRA)
or disapproval 2. Maternity Notification (MN) duly received by SSS prior to delivery/ miscarriage/
notice. procedure or “Maternity Notification Submission Confirmation” (if filed thru the SSS
Website or SSIT).
3. Present the original/certified true copy and submit the photocopy of the following
whichever is applicable:
For Normal Delivery
• Child’s birth or fetal death certificate duly registered with the Local Civil Registrar
(LCR)
For Caesarean Delivery
• Child’s birth or fetal death certificate duly registered with the Local Civil Registrar
(LCR); and
• Any of the following documents issued by the hospital indicating the type of delivery:
ͷͷ Operating Room Record (ORR)

ͷͷ Surgical Memorandum
ͷͷ Discharge Summary Report
ͷͷ Medical/Clinical Abstract
ͷͷ Delivery Report
ͷͷ Detailed Invoice showing caesarean delivery charges, for deliveries abroad
only
For Complete Miscarriage
• Obstetrical History indicating the number of pregnancy/ies duly certified by

attending physician with his/her Professional Medical License number with printed
name and signature; and
• Any of the following:
ͷͷ Pregnancy test before and after miscarriage

ͷͷ Ultrasound report indicating proof of pregnancy
ͷͷ Medical Certificate issued by attending physician on the circumstances of
pregnancy
For Incomplete Miscarriage

name and signature; and

ͷͷ Certified true copy of hospital/medical record/s B. Secondary ID Cards/Documents

ͷͷ Dilation & Curettage (D & C) report
ͷͷ Histopathological report • Alien Certificate of Registration
ͷͷ Pregnancy test before and after miscarriage • ATM card (with cardholder’s name)
ͷͷ Ultrasound report indicating proof of pregnancy • Bank Account Passbook
• Company ID card
For Ectopic Pregnancy • Certificate of Confirmation issued by National Commission on Indigenous
People (formerly Office of Southern Cultural Community and Office of Northern
• Obstetrical History indicating the number of pregnancy/ies duly certified by Cultural Community)
attending physician with his/her Professional Medical License number with printed • Certificate of Licensure/Qualification Documents from Maritime Industry
name and signature; and Authority
• Any of the following: • Certificate of Naturalization
• Credit card
ͷͷ Certified true copy of hospital/medical record/s • Court Order granting petition for change of name or date of birth
ͷͷ Certified true copy of ORR • Driver’s License
ͷͷ Histopathological report • Firearm License card issued by Philippine National Police (PNP)
ͷͷ Pregnancy test before and after miscarriage • Fishworker’s License issued by Bureau of Fisheries and Aquatic Resources
(BFAR)
For Hydatidiform Mole (All of the following :)
• Obstetrical History indicating the number of pregnancy/ies duly certified by Certificate of Membership
attending physician with his/her Professional Medical License number with printed • Health or Medical card
name and signature. • Home Development Mutual Fund (Pag-IBIG) Transaction Card/Member’s
• Dilation and Curettage (D & C) report Data Form
• Histopathological report • ID card issued by Local Government Units (LGUs) (e.g. Barangay/Municipality/
City)
Notes: • ID card issued by professional association recognized by PRC
• Life Insurance Policy of member
The Medical Specialist may require other documents necessary for the evaluation of the • Marriage Contract/Marriage Certificate
claim (for miscarriage/ectopic/H-Mole cases) • National Bureau of Investigation (NBI) Clearance
• Overseas Worker Welfare Administration (OWWA) card
For deliveries/miscarriages that happened abroad, documents issued by foreign country • Philippine Health Insurance Corporation (PHIC) ID card/Member’s Data Record
should be with English translation and duly authenticated by the Philippine Embassy/ • Police Clearance
Consulate Office or duly notarized by notary public in host country. • Postal ID card
• School ID card
4. Filers SS card or other valid IDs/documents listed below: • Seafarer’s Registration Certificate issued by Philippine Overseas Employment
• Senior Citizen card
• Social Security (SS) card • Student Permit issued by Land Transportation Office (LTO)
• Unified Multi-Purpose ID (UMID) card • Taxpayer’s Identification Number (TIN) card
• Passport • Transcript of Records
• Professional Regulation Commission (PRC) card • Voter’s Identification card or Voter’s Affidavit / Certificate of Registration

PROCEDURE IN FILING MATERNITY BENEFIT APPLICATION
Table 3. LIST OF REQUIRED DOCUMENTS (FOR SE/VM/MEMBERS SEPARATED FROM EMPLOYMENT)

Filed by Employer (Business/Household) (from receipt of claim to check date)
Present the original of any one (1) of the Employer’s primary ID cards/documents in Item
A or two (2) secondary ID cards/documents in Item B both with signature and at least one PERSON
(1) with photo. STEPS REQUIREMENTS LOCATION
IN-CHARGE
Filed by Company Representative 1. Get or download Member Services Member Service
Maternity Section (MSS) Representative
Present the Authorized Company Representative (ACR) Card or if without ACR Card (not Benefit of SSS Branch
available at the time of filing) present the following: Application. Office/SSS
• Letter of Authorization (LOA) issued by the employer’s authorized signatory reflected website
in the Employer Specimen Signature Card (SS Form L-501); and (www.sss.gov.ph)
• Original company ID of company representative.
2. Read
Filed by Employer Representative instructions and
fill out the form.
• LOA issued by the employer’s authorized signatory reflected in the SS Form L-501
• Original company ID of employer representative. 3. Get a queue MSS of SSS Member Service
wait for the
number to be
called.
Note: If the
Branch is using an
automated queuing
system, the queue
number and the
assigned counter
will be flashed via
4. Submit Refer to Table 4 for the List MSS of SSS Member Service
properly filled of Required Documents Branch Representative
out Maternity
Benefit
Application
together with
the required
documents.
5. Get acknow- MSS of SSS Member Service

ledgment stub Branch Representative
or disapproval
notice.

1. Maternity Benefit Application (MBA) ͷͷ Certified true copy of hospital/medical record/s

2. Maternity Notification (MN) duly “Received” by SSS prior to delivery/miscarriage/ ͷͷ Dilation & Curettage (D & C) report
procedure or “Maternity Notification Submission Confirmation” (if MN is filed thru the ͷͷ Histopathological report
SSS Website or SSIT) ͷͷ Pregnancy test before and after miscarriage
3. Present the original/certified true copy and submit the photocopy of the following ͷͷ Ultrasound report indicating proof of pregnancy
whichever is applicable:
For Ectopic Pregnancy
For Normal Delivery
• Child’s birth or fetal death certificate duly registered with the Local Civil attending physician with his/her Professional Medical License number with printed
Registrar(LCR) name and signature; and
For Caesarean Delivery ͷͷ Certified true copy of hospital/medical record/s
ͷͷ Certified true copy of ORR
• Child’s birth or fetal death certificate duly registered with the Local Civil ͷͷ Histopathological report
Registrar(LCR); and ͷͷ Pregnancy test before and after miscarriage
• Any of the following documents issued by the hospital indicating the type of delivery;
For Hydatidiform Mole (All of the following:)
ͷͷ Operating Room Record (ORR)
ͷͷ Surgical Memorandum • Obstetrical History indicating the number of pregnancy/ies duly certified by
ͷͷ Discharge Summary Report attending physician with his/her Professional Medical License number with printed
ͷͷ Medical/Clinical Abstract name and signature
ͷͷ Delivery Report • Dilation and Curettage (D & C) report
ͷͷ Detailed Invoice showing caesarean delivery charges, for deliveries abroad • Histopathological report
only
Notes:
For Complete Miscarriage
The Medical Specialist may require other documents necessary for the evaluation of the claim
• Obstetrical History indicating the number of pregnancy/ies duly certified by (for miscarriage/ectopic/H-Mole cases)
name and signature; and For deliveries/miscarriages that happened abroad, documents issued by foreign country should
• Any of the following: be with English translation and duly authenticated by the Philippine Embassy/Consulate Office
or duly notarized by notary public in host country.
ͷͷ Pregnancy test before and after miscarriage
ͷͷ Ultrasound report indicating proof of pregnancy 4. Additional required documents, present the original/certified true copy and submit the
ͷͷ Medical Certificate issued by attending physician on the circumstances of photocopy of the following, whichever is applicable:
pregnancy
For Self-Employed and Voluntary Members (previously employed)
For Incomplete Miscarriage
If delivery/miscarriage/procedure is within employment period or within six (6) months
• Obstetrical History indicating the number of pregnancy/ies duly certified by from date of separation
name and signature; and • Certificate of separation from employment with effective date of separation and that
• Any of the following: no advance payment was granted (signed by the employer’s authorized signatory
reflected in SS Form L-501)

For Member separated from employment • Passport

• Professional Regulation Commission (PRC) card
If delivery/miscarriage/procedure is within employment period • Seaman’s Book (Seafarer’s Identification & Record Book)
• Certificate of separation from employment with effective date of separation and B. Secondary ID Cards/Documents
no advance payment was granted (signed by the employer’s authorized signatory
reflected in SS Form L-501 of employer) • Alien Certificate of Registration
• ATM card (with cardholder’s name)
If delivery/miscarriage/procedure is after date of separation • Bank Account Passbook
• Company ID card
• Certificate of separation from employment with effective date of separation (signed • Certificate of Confirmation issued by National Commission on Indigenous
by the employer’s authorized signatory reflected in SS Form L-501 of employer) People (formerly Office of Southern Cultural Community and Office of Northern
Cultural Community)
Certificate of separation is not required for self-employed/voluntary member
• Certificate of Licensure/Qualification Documents from Maritime Industry
(previously employed) or member separated from employment under any of the
Authority
following conditions in which supporting document/s shall be required to be submitted
• Certificate of Naturalization
as enumerated below:
• Credit card
If company is on strike • Court Order granting petition for change of name or date of birth
• Notice of strike duly acknowledged by the DOLE; and • Firearm License card issued by Philippine National Police (PNP)
• Duly notarized Affidavit of Undertaking issued by the member that no advance • Fishworker’s License issued by Bureau of Fisheries and Aquatic Resources
payment was granted (BFAR)
If company has been dissolved or has ceased operation Certificate of Membership
• Health or Medical card
• Duly notarized Affidavit of Undertaking issued by the member that no advance • Home Development Mutual Fund (Pag-IBIG) Transaction Card/Member’s
payment was granted and with indicated effective date of separation. Data Form
• ID card issued by Local Government Units (LGUs) (e.g. Barangay/Municipality/
If there is a case pending before a court regarding separation of member City)
• ID card issued by professional association recognized by PRC
• Certification from DOLE; and
• Life Insurance Policy of member
• Duly notarized Affidavit of Undertaking issued by the member that no advance
payment was granted and with indicated effective date of separation.
• National Bureau of Investigation (NBI) Clearance
If separated from employment due to AWOL or with strained relations with the employer • Overseas Worker Welfare Administration (OWWA) card
• Duly notarized Affidavit of Undertaking issued by the member that no advance • Police Clearance
payment was granted and with indicated effective date of separation. • Postal ID card
• School ID card
5. Filers SS card or other valid IDs/documents listed below: • Seafarer’s Registration Certificate issued by Philippine Overseas Employment
A. Primary ID Cards/Documents • Senior Citizen card
• Student Permit issued by Land Transportation Office (LTO)
• Social Security (SS) card • Taxpayer’s Identification Number (TIN) card
• Unified Multi-Purpose ID (UMID) card

Table 4. LIST OF REQUIRED DOCUMENTS EXEMPTIONS FROM PROCESSING TIME COMMITMENTS
• Transcript of Records SICKNESS/MATERNITY

• Voter’s Identification card or Voter’s Affidavit/ Certificate of Registration
Filed by Member 1. Sickness Notification that needs:

• Verification of attending physician’s license number at PRC
Present original of any one (1) of the primary ID cards/documents in Item A or two (2) • Verification of clinical or operating room record, diagnostic or laboratory result
secondary ID cards/documents in Item B both with signature and at least one (1) with photo. • X-ray/ECG interpretation by Health Care Department
• Domiciliary service for physical examination and interview of member
Filed by Member’s Representative
• Ocular inspection of workplace (for EC claim)
Present the following: • Medical/legal opinion from Medical Operations or Medical Program Department
• Original of any one (1) of the Authorized Representative’s primary ID cards/documents 2. Maternity Benefit Application for Abortion/Miscarriage that needs:
in Item A or two (2) secondary ID cards/documents in Item B both with signature and • Verification of histopath or clinical record from clinic/hospital/physician
at least one with photo; and
• Specialist’s opinion for cases if can be considered under maternity benefit
• Original of any one (1) of the Member’s primary ID cards/documents in Item A or two
(2) secondary ID cards/documents in Item B both with signature and at least one (1)
with photo. 3. Claims for payment through Special Voucher
• Re-filed/reconstructed claims not accepted by the system for the reason “Invalid
Year”
• Employer has final/inactive status but contingency date is prior to cessation/
closure of the company
• Adjustment of claims that was initially paid under cancelled SS number but
contributions are transferred to the retained SS number
• Payment of sickness/maternity benefits for the deceased member in favor of his/
her beneficiary
• Additional payment of previously adjusted sickness/maternity claims
• Replacement of cancelled checks
• Offsetting of overpayments of benefits
• Cases reconsidered by Social Security Commission or Employees’ Compensation
Commission for payment
• EC claim of member (with previous employer/s whose injury falls within the month
or within the 12 calendar months from the month of hiring under the present
employer)
• Overlapping of benefits for sickness and maternity. In which case, maternity benefit
shall be paid in full but deduct the amount of sickness benefit granted to the member
from the start of her maternity benefit.
4. Claims where records are active in other branches.

PROCEDURE IN FILING EMPLOYER’S ENROLLMENT IN THE
EXEMPTIONS FROM PROCESSING TIME COMMITMENTS SICKNESS AND MATERNITY BENEFITS PAYMENT THRU THE BANK PROGRAM
Processing Time : Three (3) Working Days (if with bank confirmation)
5. Claims that require database correction due to erroneous data of the previously settled Note : No Service Fees
claim, such as:
PERSON
• Number of delivery STEPS REQUIREMENTS LOCATION
IN-CHARGE
• Type of delivery
• Confinement period/delivery date 1. Employer/ Sickness and Maternity Member Services Member Service
• Type of claim company Benefits Payment thru the Section (MSS) of Representative
representative Bank Form (SMB-PB Form) SSS Branch/SSS
to get or website
6. Claims for revalidation due to the re-computation of benefits
download (www.sss.gov.ph)
• Late filing of notification/reimbursement from employer (ER) to SSS
Sickness and
• Rule on flexibility Maternity
• Computation of ER liability for EC claims (Article 205 of PD 626) Benefits
• Member returned to work earlier than the approved confinement Payment thru
the Bank Form
7. Future confinement claim. (SMB-PB Form).
2. Read
instructions and
fill out the form.
3. Submit properly MSS of SSS Member Service

filled out Branch Office Representative
SMB-PB Form
(2 copies) to
designated SSS-
accredited bank.
Note: SSS-
accredited bank
shall certify the
correctness of
the bank account
information and
shall forward the
SMB-PB Form
(2 copies) to SSS
Branch Office.
4. Get a copy of Employer/Employer MSS of SSS Member Service

SMB-PB Form Representative’s SS card or Branch Representative
duly received two (2) valid IDs both with
by SSS from the
designated SSS-
accredited bank.

PERSON
PROCEDURE IN FILING DISABILITY CLAIM APPLICATION IN-CHARGE
5. Pre-evaluation MES of SSS Nurse/MS II/III
Processing Time : Ten (10) Working Days if to undergo Branch, PEC
(from receipt of claim to check date) physical
Note : No Service Fees examination and
interview.
PERSON
IN-CHARGE
6. Get acknowledg- MES of SSS Nurse/MS II/III
1. Get or download • Disability Claim Member Services Member Service ment stub or Branch, PEC
the required Application Section (MSS) of Representative disapproval
form. • Medical Certificate SSS Branch/SSS notice.
signed by the website
attending physician (www.sss.gov.ph)
• Photo and Signature
Note: A member who is unable to file the disability claim application personally due to
Card
the following conditions shall submit the required documents (together with the detailed
• Employment Data (if
sketch of residence, if applicable) either through his/her representative or through mail to
work-related)
the nearest SSS branch:
• Single Savings
Account Passbook • Member is either wheelchair-borne, in respiratory distress, with IV fluid or other
• ATM Card with debilitating conditions; or
account number
• Member is confined in institution such as hospital, correctional institution, penitentiary,
2. Read rehabilitation center.
instructions and
fill out the form. Note: The same procedure shall be followed in filing of disability that happened
abroad.
3. Get a queue Medical Nurse/Medical
number and Evaluation Specialist (MS)
wait for the Section (MES) II/III
number to be of SSS Branch,
called. Physical
Examination
Note: If the Center (PEC)
Branch is using an
automated queuing
system, the queue
number and the
assigned counter
will be flashed via
4. Submit properly Refer to Table 5 for the List MES of SSS Nurse/MS II/III
filled out form of Required Documents Branch, PEC
together with
the required
documents.

BASIC DOCUMENTS
ILLNESS WHEN TO FILE DOCUMENTS NEEDED
The documentary requirements are as follows:
PTB, Minimal Two (2) years after onset Recent and old Chest X-ray with
1. Disability Claim Application (DisCA) form official result taken at least two
2. Member’s/Claimant’s Photo and Signature Form (for initial claims only) (2) years ago
3. SSS Medical Certificate Form accomplished by attending physician PTB, Moderate Six (6) months after onset Recent and old Chest X-ray with
4. Medical records official result taken at least six (6)
5. Single Savings Account Passbook months ago
6. ATM Card with account number
PTB, Far Advanced Recent Chest X-ray with official
CHECKLIST result
Pulmonary Diseases • Pulmonary Function Test
ILLNESS WHEN TO FILE DOCUMENTS NEEDED (COPD) result taken within the last
six (6) months
Fracture Four (4) months from Certified true copy of:
• Recent Chest X-ray plate with
injury/operation • Record of consultation or
result (if any)
• Hospital Abstract/Discharge
Summary or Mental Illness Two (2) years after onset • Recent and complete
• Record of Operation (if Psychiatric Evaluation
operated) or Report
• X-ray plate of affected part/s • Certified true copy of
Hospital Abstract/Discharge
Amputation Certified true copy of:
Summary (if confined)
Summary/Record of Diabetes Mellitus Two (2) years after onset • Recent and serial FBS results
Consultation taken during the last two (2)
• Record of Operation (if years and
operated) • Recent ECG tracing with
result (if any)
Coronary Artery Certified true copy of:
Disease/Heart Attack • Record of Consultation or Removal of Organ Certified true copy of:
• Hospital Abstract/Discharge • Hospital Abstract/Discharge
Summary or Summary or
• Record of Operation (if • Record of Operation and
operated) and Histopath result
• Recent ECG tracing with Malignancy (Cancer) Certified true copy of:
result or 2D Echo result (if • Hospital Abstract/Discharge
any) Summary or
Cerebrovascular Four (4) months after onset Certifed true copy of: • Record of Operation (if
Attack (Stroke) • Record of Consultation or operated) and
• Hospital Abstract/Discharge • Histopath result or
Summary or • CT Scan/MRI Result (if any)
• Record of Operation (if
operated) or
• Recent CT Scan/MRI Result

PROCEDURE IN FILING DISABILITY CLAIM APPLICATION FOR
Table 5. LIST OF REQUIRED DOCUMENTS MEMBERS RESIDING ABROAD

ILLNESS WHEN TO FILE DOCUMENTS NEEDED (from receipt of claim to check date)
Kidney Diseases Certified true copy of:
• Hospital Abstract (if
confined) or PERSON
• Laboratory results and IN-CHARGE
• Certificate of dialysis 1. Get or download • Disability Claim Foreign Branch/ Foreign
treatment (if any) the required Application SSS website Representative
Hearing Loss Certified true copy of Audiogram form. • Medical Certificate (www.sss.gov.ph)
result taken within the last six (6) signed by the
months attending physician
• Photo and Signature
Cataract Operation Four (4) months after Certified true copy of:
Card
operation • Record of Operation and
• Employment Data (if
• Recent visual acuity issued
work-related)
by Ophthalmologist
Note: Medical Specialist shall decide if additional medical records/documents will be required. 2. Read
instructions and
fill out the form.
3. Get a queue Foreign Branch Foreign

number and Representative
wait for the
number to be
called.
Note: If the
Branch is using an
automated queuing
system, the queue
number and the
assigned counter
will be flashed via
4. Submit properly Refer to Table 6 for the List Foreign Branch Foreign
filled out form of Required Documents Representative
together with
the required
documents.

PERSON
IN-CHARGE
5. Get Foreign Branch Foreign Table 6. LIST OF REQUIRED DOCUMENTS
acknowledg- Representative
ment stub. BASIC DOCUMENTS
The documentary requirements are as follows:
Note: A member who is unable to file the disability claim application personally due to 1. Disability Claim Application (DisCA) form
the following conditions shall submit the required documents either through his/her 2. Member’s/Claimant’s Photo and Signature Form (for initial claims only)
representative or through mail to the nearest Foreign Branch: 3. SSS Medical Certificate Form accomplished by attending physician
4. Medical records
• Member is either wheelchair-borne, in respiratory distress, with IV fluid or other 5. Photocopy of SS card, Passport, Alien Resident Certificate
debilitating conditions; or
CHECKLIST
• Member is confined in institution such as hospital, correctional institution, penitentiary,
rehabilitation center ILLNESS WHEN TO FILE DOCUMENTS NEEDED
Fracture Four (4) months from Certified true copy of:
injury/operation • Record of consultation or
Summary or
operated) or
• X-ray plate of affected part/s
Amputation Certified true copy of:
Summary/Record of
Consultation
operated)
Coronary Artery Certified true copy of:
Disease/Heart Attack • Record of Consultation or
Summary or
operated) and
• Recent ECG tracing with
result or 2D Echo result (if
any)
Cerebrovascular Four (4) months after onset Certifed true copy of:
Attack (Stroke) • Record of Consultation or
Summary or
operated) or
• Recent CT Scan/MRI Result

ILLNESS WHEN TO FILE DOCUMENTS NEEDED ILLNESS WHEN TO FILE DOCUMENTS NEEDED
PTB, Minimal Two (2) years after onset Recent and old Chest X-ray with Kidney Diseases Certified true copy of:
official result taken at least two • Hospital Abstract (if
(2) years ago confined) or
PTB, Moderate Six (6) months after onset Recent and old Chest X-ray with • Laboratory results and
official result taken at least six (6) • Certificate of dialysis
months ago treatment (if any)
PTB, Far Advanced Recent Chest X-ray with official Hearing Loss Certified true copy of Audiogram
result result taken within the last six (6)
months
Pulmonary Diseases • Pulmonary Function Test
(COPD) result taken within the last Cataract Operation Four (4) months after Certified true copy of:
six (6) months operation • Record of Operation and
• Recent Chest X-ray plate with • Recent visual acuity issued
result (if any) by Ophthalmologist
Mental Illness Two (2) years after onset • Recent and complete
Psychiatric Evaluation Note: Medical Specialist shall decide if additional medical records/documents will be required.
Report
• Certified true copy of
Hospital Abstract/Discharge
Summary (if confined)
Diabetes Mellitus Two (2) years after onset • Recent and serial FBS results
taken during the last two (2)
years and
• Recent ECG tracing with
result (if any)
Removal of Organ Certified true copy of:
Summary or
• Record of Operation and
• Histopath result
Malignancy (Cancer) Certified true copy of:
Summary or
operated) and
• Histopath result or
• CT Scan/MRI Result (if any)

EXEMPTIONS FROM PROCESSING TIME COMMITMENTS EXEMPTIONS FROM PROCESSING TIME COMMITMENTS
1. Disability benefit claims that need: • With Death Claim
• Verification of attending physician’s license number at PRC 5. Unposted contributions

• Verification of clinical or operating room record/diagnostic or laboratory result
• Repeat Physical Examination and Interview of member, in cases of suspect • Consolidation of contributions and loan balances
fraudulent claims • Deemed paid contributions
• Domiciliary service for Physical Examination and Interview (PEI) of member if • Posting of SE/VM contribution
bedridden/severely disabled/confined in a hospital or mental institution • Lacks merit and needs further investigation
• X-ray/ECG interpretation by the Health Care Department (HCD) • Employer liable cases
• Repeat X-ray/ECG at HCD to validate suspect claims
• Adjustment of previously settled lump sum disability to pension 6. Special cases that need manual computation
• Adjustment of previously settled Total Disability due to additional/change of
• With Stock Investment Loan Program
beneficiary/ies.
• Claims that are paid under special voucher, special pension system, using manual
• Opinion from Medical Operations Department/Medical Program Department or
computation mode of payment and encoded to on-line computer for check-date
from external specialty society
per Office Order 196-V
• Verification due to wrong encoding of previous granted disability
• Repeat PEI since member at the time of filing is still capable to transact with bank, 7. Claims for payment through Special Voucher
however became incapacitated due to progression of illness.
• Total or partial disability applications with dates of contingency earlier than the
2. Disability Claim: dates of settlement of final claims as reflected in the DDR database.
• Unpaid dependents’ pension of a total disability pensioner who dies and his death
• Filed at branches without permanent assigned Medical Specialist (visited once a is already posted in the database
month by another Medical Specialist within the cluster) • Unpaid partial disability pension of a member with Total Disability already posted
• For review of evaluation by a designated Medical Reviewer from another branch in the database
or at the Processing Center
• Claim awaiting additional documents but delayed compliance since member lives 8. Others
in far flung or in areas where peace and order situation is unsafe and means of
communication is limited. • Cases that need legal opinion
• Pensioners living abroad/local requesting exemption from MSB
3. EC Disability Claims where member’s present status is self-employed or unemployed • Referral to other agency/unit
but contingency occurred when member was still employed. • Request for confirmation of fact of guardianship
• Manual verification and consolidation of contributions
4. With invalid information
• Invalid credited years of service

• Invalid LMS/LG transactions
• Invalid date of coverage
• With contributions prior to date of coverage
• Late payments of self-employed prior to January 1, 1998
• Contributions below P1,000 MSC
• Ineffective contributions
• Multiple SS numbers
• Claims with Local Water District employers
• Total disability claims settled under a refunded SS number due to late tagging of
refunded SS number

PERSON
PROCEDURE IN FILING RETIREMENT CLAIM APPLICATION STEPS REQUIREMENTS LOCATION
IN-CHARGE
Denial Letter
with reason,
(from receipt of claim to check date)
if claim is
rejected/
denied
PERSON
IN-CHARGE
1. Get or download Refer to Table A for the List Member Services Member Service
Retirement of Required Documents Section (MSS) of Representative
Claim SSS Branch/SSS
Application website
and supporting (www.sss.gov.ph)
forms.
2. Read
instructions and
fill out the form.

wait for the
number to be
called.
Note: If the
Branch is using an
automated queuing
system, the queue
number and the
assigned counter
will be flashed via

filled out forms. Branch Representative
5. Get: MSS of SSS Member Service

• Acknowledg- Branch Representative
ment Letter,
if claim is
complete and
in order
• Rejection/

Table A. LIST OF REQUIRED DOCUMENTS Table A. LIST OF REQUIRED DOCUMENTS
BASIC DOCUMENTS II. If filed thru Representative:
Present the original and submit photocopy of valid ID cards/documents for authentication All of the above documents in Item I. A and B, plus:
purposes, and submit original/certified true copy of supporting documents.
A. Valid ID cards/documents of the representative; and
I. If filed by Member:
B. Letter of Authority (LOA) signed by the member; or Special Power of Attorney (SPA)
A. Valid ID cards/documents – Any of the following Primary ID cards/documents: specifically stating the authority to file and sign for and in behalf of the member.
1. SSS ID Card Note: LOA/SPA should be valid within six (6) months if issued in the Philippines
2. UMID Card or one (1) year if issued abroad.
3. PRC ID Card
4. Passport All equivalent ID cards/documents with English translation issued by a foreign
5. Driver’s License government shall be accepted.
6. Seaman’s Book (Seafarer’s Identification & Record Book)
Refer to Supplemental List of Documentary Requirements for Retirement Benefit
If the above documents are not available, refer to the Supplemental List of for the additional supporting documents for special cases.
Documentary Requirements for Retirement Benefit.
SUPPLEMENTAL LIST OF DOCUMENTARY REQUIREMENTS FOR RETIREMENT BENEFIT
Note: All equivalent ID cards/documents with English translation issued by a foreign
government shall be accepted. Present the original and submit photocopy of valid ID cards/documents for authentication
purposes, and submit original/certified true copy of supporting documents.
B. SSS Forms:
I. Identification Documents
1. SSS Retirement Claim Application (RCA) Form; or
Application for DDR Benefit under the Portability Law, if applicable In the absence of Primary ID cards/documents, any two (2) of the following Secondary
ID cards/documents, both with signature, and at least one (1) with photo:
2. Member’s Photo and Signature Card
• Postal ID
C. Single savings account passbook/ATM/UMID card enrolled as ATM/accomplished • Company or School ID
debit/cash card enrollment form • OWWA ID
• Senior Citizen ID
Note: If name of member and/or savings account number is not indicated in the • Firearm License Card issued by PNP
ATM card, submit either: • TIN card
• ID Card issued by LGUs (e.g., Barangay/Municipality/City)
ͷͷ Copy of duly-validated deposit slip; or • ID Card issued by professional associations recognized by PRC
ͷͷ Copy of bank statement/certificate • Pag-IBIG ID Card/Member’s Data Form
• PhilHealth ID Card/Member’s Data Record
If ATM card of married female member is still under her maiden name, submit • Voter’s ID or Voter’s Affidavit/Certificate of Registration
Marriage Contract/Certificate. • GSIS ID Card/Member’s Record/Certificate of Membership
• Credit Card (with name and signature)
If member cannot open a savings account or cannot apply for debit/cash card, submit
• Fish Worker’s License Card issued by BFAR
a written request for exemption from the Pensioner’s Remittance Program stating
• Health or Medical Card
reason for the request.
• Residency card/Work permit issued by foreign governments
• Marriage Contract/Certificate

• Seafarer’s Registration Certificate issued by POEA employment with Undertaking; or

• Alien Certificate of Registration/Green Card • Certificate of separation issued by the last HR; or
• Certificate of Confirmation from the National Commission on Indigenous Peoples • Certificate of employment issued by the last HR stating the period of
• Certificate issued by National Commission on Muslim Filipinos employment.
• Certificate of Licensure/Qualification Documents from MARINA
• Certificate of Naturalization issued by the Bureau of Immigration d. For members of Cooperative or registered Association (e. g. TODA, Card Inc.,
• NBI Clearance market vendors association, etc.)
• Police Clearance • SSS Form - Affidavit of Separation from Employment/Cessation of Self-
• Court Order granting petition for change of name or date of birth employment with Undertaking; or
• Life Insurance Policy • Certificate of termination of membership signed by the authorized
• Student Permit issued by LTO company representative/s or signatories in the Specimen Signature Card
of the Cooperative/Association; or
Note: • Certificate of membership signed by the authorized company
ͷͷ Expired IDs shall be accepted as identification, provided it has signature and photo. representative/s or signatories in the Specimen Signature Card of the
ͷͷ All equivalent ID cards/documents with English translation issued by a foreign Cooperative/Association stating the period of membership.
government shall be accepted.
ͷͷ Married female members may use Primary or Secondary ID cards/documents that e. For VM, including OFW
are still under maiden name, provided that copy of Marriage Contract/Certificate, • Proof of separation from employment/cessation of business/termination
or Report of Marriage issued by the Philippine Embassy or Consulate General, is of contract/no earnings is not a requirement
presented.
Note: For members residing abroad, any valid ID card/document issued by
II. Supporting Documents for Special Cases foreign governments indicating foreign citizenship/residency/employment prior
to retirement (e.g., certificate of naturalization, foreign passport, driver’s license,
1. If member is at least 60 years old but below 65 years old residency card, and work permit) shall be accepted in the absence of document/s
stated under Part II.1.
a. For Employed members
• Certificate of separation issued by the last employer or by all employers (if 2. If member is an Underground Mineworker
with multiple employers); or • Certification from the employer/s that member was an underground
• Certificate of employment issued by the last employer stating the period mineworker indicating the period of employment and worker’s job description;
of employment; or or
• SSS Form – Affidavit of Separation from Employment/Cessation of Self- • Affidavit of two (2) co-employees attesting that member was an underground
employment with Undertaking, regardless of status of employer. mineworker indicating the period of employment and worker’s job description.
b. For SE members Additional requirements if underground mineworker is at least 55 years old

• Certificate of non-renewal for all of member’s business permit/license but below 60 years old: Supporting documents stated under Part B.1 a or b,
issued by the proper government offices/transfer of ownership (e.g. depending on the last coverage status of the member
Business Permit and Licensing Office); or
• Certificate of cessation of business issued by the duly elected Barangay 3. If member is filing retirement claim pursuant to an existing Bilateral Social Security
Official where the business or place of residence was located, together Agreement (SSA)
with SSS Form - Affidavit of Separation from Employment/Cessation of • Liaison forms as provided for under the Administrative Agreement of the
Self-employment with Undertaking Bilateral SSA, with the following information:
a. Claim application details; and
c. For House Helpers b. Insurance periods under SS Law of other country;
• SSS Form - Affidavit of Separation from Employment/Cessation of Self-

• Photocopies of two (2) valid IDs of member, certified by counterpart liaison • Certification of non-availability from LCR/PSA (formerly, NSO) or issued by
agencies as provided for under the Bilateral SSA, in lieu of member’s photo and foreign government indicating that marriage records of the office/agency
signature card concerned is intact but there is no record of marriage for the requesting
party; and
4. Additional document if member is applying under the Portability Law • Marriage Certificate issued by Parish/Church/Ministry/Congregation/
• Certificate of total contributions issued by the GSIS, including the period of Sect/other religious organizations/LGU/other person authorized to
contributions administer the marriage
5. Additional document if member is an SSS employee If Marriage Certificate from Parish/Church/ Ministry/ Congregation/Sect/other
• Certification issued by the Employee Services Department on the SSS religious organizations is not available
employment history of the concerned employee, subject to the applicable rules • Certification of non-availability from the Parish/Church/Ministry/
and regulations on outside/part-time employment of SSS personnel and RA Congregation/Sect/other religious organizations; or
8282 • Affidavit/Certificate of solemnizing officer stating the following, together
with Authority to Administer marriage, if applicable:
6. Additional documents if member is incapacitated and under guardianship ͷ ͷ Date of marriage;
• Photo and signature card of guardian ͷ ͷ Place of marriage;
• Medical certificate issued by his/her attending physician (with license number ͷ ͷ Reason for non-registration; and
and address of clinic), within three (3) months from date of filing of claim for ͷ ͷ Authority to administer marriage, if applicable.
guardianship confirmed/certified by the Medical Specialist of SSS Physical ͷ ͷ Joint affidavit of two (2) persons who witnessed the marriage; and
Examination Centers (PECs); and ͷ ͷ Birth certificates of at least two (2) children wherein under both
• In-Trust For (ITF) savings account; and documents the names of parents and the date and place of marriage
• Affidavit for Guardianship of Incompetent Pensioner, if guardian is the spouse; are indicated (if applicable)
or Application for Representative Payee and Guarantor’s Bond Form, if guardian
is other than spouse b. Birth Certificate of legitimate, legitimated, legally adopted or illegitimate
dependent children issued by LCR/PSA (formerly, NSO), if born in the
7. If with dependent child/children and not reported in member’s records Philippines
a. Marriage Contract/Certificate of member issued by the LCR/PSA (formerly
NSO) If dependent child/ren is/are born abroad
• Birth Certificate with English translation issued by foreign government;
Note: Marriage Contract/Certificate is not required if dependent is legally or
adopted or illegitimate child • Report of Birth issued by the Philippine Embassy or Consulate General
If married abroad If Birth Certificate is not available
• Marriage Contract/Certificate with English translation issued by foreign • Certification of non-availability from LCR/PSA (formerly, NSO) or issued
government; or by foreign government; and
• Report of Marriage issued by the Philippine Embassy or Consulate General. • Baptismal/Dedication certificate or its equivalent issued by the Parish/
Church/Ministry/Congregation/Sect/other religious organizations (with
Additional requirements if with previous marriage in the Philippines
date of birth of the child and name of parents)
• Certificate of Finality of Annulment/Nullity or annotated Marriage
Contract/Certificate; or Note:
• Certificate of Naturalization prior to marriage abroad and Decree of ͷ ͷ Baptismal/Dedication certificate or its equivalent certificate must bear
Divorce after acquiring foreign citizenship, or its equivalent. the original signature of the Parish Priest/Head of the Church/Ministry/
Congregation/Sect/other religious organizations or his authorized
If Marriage Certificate is not available
signatory. Stamped signature is not acceptable.
ͷ ͷ Dedication Certificate or its equivalent certificate issued by the Ministry/

Congregation/Sect/other religious organizations in lieu of baptismal filing of claim for dependent’s pension, confirmed/certified by the Medical
certificate must bear the date of birth of the child and the name of parents. Specialist of SSS Physical Examination Centers (PECs).
If Baptismal/Dedication certificate or its equivalent is not available Note:

• Certification of non-availability together with the following where the • Documents issued in a foreign country should have English
name of member, name of dependent, date of birth of dependent and translation. Authentication by the Philippine Embassy or Consulate
relationship to member are indicated: General is not required if said documents are duly received and signed
ͷ ͷ School cards/records of dependent by the SSS Foreign Representative, Foreign Office.
ͷ ͷ Educational/insurance plans/Health card record
ͷ ͷ Employment records of member • For retirement claims filed abroad, photocopy of supporting
ͷ ͷ PhilHealth/GSIS/Pag-IBIG records document/s with English translation may be presented and submitted
ͷ ͷ Income Tax Return of member in the absence of the original/certified true copy, to be duly received
ͷ ͷ Member’s record duly received by SSS prior to May 1997 and signed by the SSS Foreign Representative Office.
c. Additional documents
For legally adopted child/ren

• Decree of Adoption or Certificate of Finality
Note:
ͷ ͷ The birth certificate should bear annotation of the adoption
ͷ ͷ Date of adoption should be prior to date of retirement
For illegitimate child/ren

• Any proof of filiation, such as, but not limited to:
ͷ ͷ Birth Certificate duly signed by the father as informant
ͷ ͷ Birth Certificate with Affidavit of Acknowledgment duly signed by
the father
ͷ Will
ͷ
ͷ ͷ Statement made before any judicial or quasi-judicial proceedings
ͷ ͷ Any authentic writing signed by the father (e.g. letter, diary, or other
documents such as school records and other public records)
For dependent child/ren under guardianship

• Claim for Dependent’s Pension (SS Form BPN-106) duly accomplished
by the guardian (if guardian is the parent/grandparent, other than the
member)
• Application for Representative Payee and Guarantor’s Bond Form (if
guardian is other than parents/grandparents)
• ITF account (if guardian is other than parent)
Additional document if dependent child/ren under guardianship is/are

incapacitated – Medical Certificate issued by the attending physician (with
license number and address of clinic), within three (3) months from date of

EXEMPTIONS FROM PROCESSING TIME COMMITMENTS PROCEDURE IN FILING FUNERAL CLAIM APPLICATION
Processing Time : Five (5) Working Days (from receipt of claim to check date)
1. With invalid information
• Invalid Credited Years of Service (CYS)
PERSON
• Invalid date of coverage STEPS REQUIREMENTS LOCATION
IN-CHARGE
• Late payments of self-employed prior to January 1, 1998 1. Get or download Refer to Table B for the list Member Services Member Service
• Contributions below P1,000 MSC Funeral Claim of Required Documents Section (MSS) of Representative
• Ineffective contributions Application SSS Branch/SSS
• Multiple SS numbers and supporting website
• Claims with Local Water District employers forms. (www.sss.gov.ph)
• Retirement/Total disability claims settled under a refunded SS number due to
late tagging of refunded SS number 2. Read
instructions and
2. Unposted contributions fill out the form.
• Consolidation of contributions and loan balances
• Posting of SE/VM contributions 3. Get a queue MSS of SSS Member Service
• Lacks merit and needs further investigation number and Branch Representative
• Employer liable cases wait for the
number to be
3. Special cases that need manual computation called.
• With Stock Investment Loan Program
• Claims that are paid under special voucher, special pension system, using manual Note: If the
computation mode of payment and encoded to on-line computer for check date Branch is using an
per Office Order 196-V automated queuing
system, the queue
4. Others number and the
• Cases that need legal opinion assigned counter
• Contested claims will be flashed via
• Pensioners living abroad/local requesting exemption from “SSS Pensioner’s the display monitor.
Remittance Thru Bank Program”
• Referral to other agency/unit (external) 4. Submit properly MSS of SSS Member Service
• Request for confirmation of fact of birth/marriage/guardianship: filled out forms. Branch Representative
a. That will endanger the life of the SSS employee-verifier due to:
ͷCritical
ͷ area/s affecting the peace and order situation 5. Get: MSS of SSS Member Service
ͷDangerous
ͷ route/s • Acknowledg- Branch Representative
b. On island/s where there is/are no SSS Office ment Letter,
• Manual verification and consolidation of contribution if claim is
• Cases for referral to Operations Legal Department complete and in
• Referral to other department/branch/office/agency/unit (internal/external) order
• Cases that need approval of the Flag Clearing Committee (retirement, death, • Rejection/Denial
funeral and disability benefits) Letter with
reason, if claim
is rejected/
denied.

Table B. LIST OF REQUIRED DOCUMENTS Table B. LIST OF REQUIRED DOCUMENTS
BASIC FORMS/DOCUMENTS:
4. Taxpayer’s Identification Number (TIN) Card
A. Proof to establish SSS Membership of deceased member (Present any one (1) of the 5. PHIC Card/Member’s Data Record
following): 6. Overseas Workers Welfare Administration (OWWA) Card
7. Senior Citizen Card
1. Social Security (SS) Card/Unified Multi-Purpose ID (UMID) card 8. Voter’s Identification Card or Voter’s Affidavit/Certificate of Registration
2. Duly received SS Form E-4/Contributions Collection List (R-3)/validated 9. Credit Card (with name and signature)
Contributions Payment (RS-5)/Member Loan Payment (ML-1), SS Form E-1/RS-1/ 10. Fish Worker’s License Card issued by the Bureau of Fisheries and Aquatic Resources
NW-1/ OW-1 (BFAR)
3. Employment Record with member’s SS Number (e.g. company ID, payslip) 11. Government Service Insurance System (GSIS) Card/Member’s Record/Certificate
4. Letter/Certification document with indicated correct SS Number previously issued of Membership
by SSS prior to the death of member 12. Health or Medical Card
13. Firearm License Card issued by Philippine National Police (PNP)
In the absence of the Proof to establish SSS Membership, any one (1) of the following
14. ID Card issued by Local Government Units (LGUs) (e.g., Barangay/Municipality/City)
documents may be presented as reference for the verification of the deceased member’s
15. ID Card issued by professional associations recognized by PRC
SSS membership:
16. Marriage Contract/Certificate
17. Pag-IBIG Transaction Card/Member’s Data Form
1. Birth Certificate
18. Police Clearance
2. Baptismal Certificate
19. Seafarer’s Registration Certificate issued by the Philippine Overseas Employment
3. Marriage Contract/Certificate
Authority (POEA)
4. Philippine Health Insurance Corporation (PHIC) Member’s Data Form
20. Student Permit issued by the Land Transportation Office (LTO)
5. Home Development Mutual Fund (Pag-IBIG) Member’s Data Form
21. Alien Certificate of Registration
6. BIR Form
22. Certificate of Confirmation issued by National Commission on Indigenous Peoples
7. GSIS Member’s record
(formerly Office of Southern Cultural Community and Office of Northern Cultural
8. Life Insurance Policy
Community)
9. School Records
23. Certificate of Muslim Filipino Tribal Affiliation issued by National Commission on
10. Business Permit/Registration of Business Name or any proof of business operations
Muslim Filipinos
B. Claimant’s Identification Cards/Documents (Present the original and submit 24. Certificate of Licensure/Qualification Documents/Seafarer’s ID & Record Book from
photocopy) the Maritime Industry Authority
25. Certificate of Licensure/Qualification Documents from Maritime Industry Authority
Any one (1) of the following ID cards/documents: 26. Certificate of Naturalization issued by the Bureau of Immigration
1. SS Card If claim is filed by representative, the following additional documents shall be required:
2. UMID card
3. Passport • Letter of Authority/Special Power of Attorney; and
4. Professional Regulation Commission (PRC) Card • IDs of claimant’s representative
5. Seaman’s Book (Seafarer’s Identification & Record Book)
C. Supporting Documents
6. Driver’s License
a. Death Certificate of deceased member (Present the original/duplicate/certified
Or in the absence of the above ID cards/documents, any two (2) of the following ID cards/
true copy/certified photocopy and submit photocopy)
documents (original) both with signature and at least one (1) with photo:
1. Postal ID Card If member was buried/cremated in the Philippines — Any one (1) of the following:
2. Company ID Card
3. School ID Card 1. Death Certificate duly registered with the Local Civil Registry Office (LCR) and

Table B. LIST OF REQUIRED DOCUMENTS Table B. LIST OF REQUIRED DOCUMENTS
signed by the authorized signatory of the Office of the Civil Registry • Certified true copy of OR
2. Death Certificate issued by the Philippine Statistics Authority (formerly NSO) • Certification issued by the funeral parlor/memorial service indicating the
3. Certification of Death of deceased member issued and signed by the authorized details of payment in defrayal of funeral expenses of the deceased member
signatory of the Office of the Civil Registry and bearing the official seal
If the OR is not yet available and not yet buried, submit the document below:
In the absence of the above-mentioned documents, submit the following:
• Funeral service contract issued by the funeral parlor
• Certification of non-availability issued by LCR and PSA; and
• Any one (1) of the following: If the OR is not yet available and payment not yet fully settled, submit the document
— Certification of Death issued by the Parish/Church below:
— Certification of Burial issued by the Cemetery Administrator
• Provisional receipt
— Certification of cremation
IN LIEU OF OFFICIAL RECEIPT (Submit original copy):
Note: Late registered Death Certificate shall be accepted provided the following
information/ features are present: If Memorial/Insurance was in the name of the deceased member, submit the document
below: (for preferred beneficiary only)
• Registry Number
• Name and signature of authorized signatory of the Office of Civil Registry • Certification of Availment from the memorial/insurance life plan company
• Date of receipt by the LCR/PSA
• Properly filled-out affidavit at the back of the Death Certificate explaining the If Memorial/Insurance plan was in the name of the claimant, submit the document
reason for the delay below:
• Without erasures, alterations, insertions and super impositions
• Certification of Availment from the memorial/insurance life plan company
If member died and buried/cremated abroad indicating the name of deceased member, claimant and date of death
• Death certificate issued by the Vital Statistics Office/County of Host Country
or its equivalent If name of deceased member is not indicated in the certification of availment,
submit the additional document below:
If member died abroad and buried/cremated in the Philippines
• Death Certificate issued by the Vital Statistics Office/County of Host Country ͷ ͷ Affidavit executed by the plan holder allowing the use of the memorial/
or its equivalent/PSA insurance plan by the deceased member
Note: For Death Certificate not written in English language, official English If Memorial/Insurance plan was not in the name of the deceased member and claimant,
translation from the Department of Foreign Affairs/Philippine Embassy is required submit the documents below:
b. Official Receipt (OR) with BIR registration bearing the name of the claimant • Certification of Availment from the memorial/insurance life plan company;
and the deceased member (Submit original copy) and
• Any one (1) of the following whichever is applicable:
If the name of the claimant is not the one indicated in the OR, submit additional
document below: ͷ ͷ Transfer Certificate
ͷ ͷ Deed of Sale
• Waiver/Pagpapaubaya ͷ ͷ Deed of Donation
ͷ ͷ Affidavit of Sale executed by the plan holder
If original OR is not available (e.g. lost, original copy submitted to other agency),
submit any of the documents below:

Table B. LIST OF REQUIRED DOCUMENTS EXEMPTIONS FROM PROCESSING TIME COMMITMENTS
For funeral expenses incurred without corresponding OR/contract, submit the 1. With invalid information
document below (for preferred beneficiary only)
• Invalid date of coverage
• Duly notarized Affidavit (Funeral Expenses)/ Sinumpaang Salaysay • Multiple SS numbers
(Pinagbayaran sa Pagpapalibing) • Claims with Local Water District employers
• Retirement/Total disability claims settled under a refunded SS number due to late
D. Additional Supporting Documents if cause of death is work-connected tagging of refunded SS number
(Submit the documents below duly signed by the authorized representative): 2. Unposted contributions
• Lacks merit and needs further investigation
If due to accident • Employer liable cases
• Accident Report/Report of Death (SS Form BPN-105) 3. Others
• Statement of duties and responsibilities • Cases that need legal opinion
• Updated service record • Contested claims
• Police investigation report or employer’s report of injury, death or casually spot • Referral to other agency/unit (external)
report, when applicable • Request for confirmation of death:
• Mission/Job or Travel Order, when applicable a. That will endanger the life of the SSS employee-verifier due to:
• Photocopy of page in the company logbook/record of accident ͷCritical
ͷ area/s affecting the peace and order situation
ͷDangerous
ͷ route/s
If due to sickness b. On island/s where there is/are no SSS Office
• Cases for referral to Operations Legal Department
• Accident Report/Report of Death Form (SS Form BPN-105) • Referral to other department/branch/office/agency/unit (internal/external)
• Statement of duties and responsibilities • Cases that need approval of the Flag Clearing Committee (retirement, death, funeral
• Updated service record and disability benefits)
• Photocopy of page in the company logbook/record of accident signed by the
employer
• Pre-employment medical record

PROCEDURE IN FILING DEATH CLAIM APPLICATION
PERSON
IN-CHARGE
(from receipt of claim to check date) • Rejection/
Note : No Service Fees Denial Letter
with reason,
PERSON if claim is
IN-CHARGE
rejected/
1. Get or download Refer to Table C for the List Member Services Member Service denied.
Death Claim of Required Documents Section (MSS) of Representative
Application SSS Branch/SSS
and supporting website
forms. (www.sss.gov.ph)
2. Read
instructions and
fill out the form.

wait for the
number to be
called.
Note: If the
Branch is using an
automated queuing
system, the queue
number and the
assigned counter
will be flashed via

filled out forms. Branch Representative
5. Get: MSS of SSS Member Service

• Acknowledg- Branch Representative
ment Letter,
if claim is
complete and
in order

Table C. LIST OF REQUIRED DOCUMENTS Table C. LIST OF REQUIRED DOCUMENTS
BASIC DOCUMENTS
IDENTIFICATION DOCUMENTS (IDs)
1. Death Claim Application (DCA) form
2. Member’s/Claimant’s Photo and Signature form Any one of the following valid primary IDs:
3. Filer’s Affidavit (Sinumpaang Salaysay) [only one Filer’s Affidavit is required at the
time of filing] • Social Security (SS) card
4. Form CLD-1.3A, Affidavit of Death Benefit (if claimants are primary or secondary) [only • Unified Multi-Purpose ID (UMID) card
one CLD-1.3A is required at the time of filing] • Passport
5. Any of the following, whichever is applicable: • Professional Regulation Commission (PRC) Card
• Form CLD1.3, Joint Affidavit of two (2) disinterested persons, preferably relatives
of the deceased member, if claimants are designated beneficiaries or legal heirs of Or in the absence of the valid primary ID, any two (2) of the following valid secondary IDs
deceased member [only one CLD-1.3 is required at the time of filing] (original) both with signature and at least one with photo:
• Form CLD-15, Application for Appointment as Representative Payee, if claimant
is a guardian
• Postal ID Card
• Form BPN-107, Guarantor’s Bond Form, if claimant is a guardian
• School ID
• If cause of death is work-connected:
• Company ID
ͷͷ Report of death (BPN-105) • Taxpayer’s Identification Number (TIN) card
ͷͷ Pre-employment medical records, if cause of death is due to illness • Philippine Health Insurance Corporation (PHIC) ID Card
ͷͷ Statement of duties and responsibilities duly signed by the employer • Overseas Workers Welfare Administration (OWWA) Card
ͷͷ Mission/Job or travel order duly signed by the employer, when applicable • Senior Citizen Card
ͷͷ Photocopy of page in the company logbook/record of accident signed by the • Voter’s Identification Card or Voter’s Affidavit/Certificate of Registration
employer • Credit Card (with name and signature)
ͷͷ Police investigation report or employer’s report of injury, death or casualty • Fisherman’s Card issued by the Bureau of Fisheries and Aquatic Resources (BFAR)
spot report, when applicable • Government Service Insurance System (GSIS) Card/Member’s Record/Certificate of
ͷͷ Joint Affidavit (preferably by the relatives of deceased member) that the Membership
deceased and the common-law-spouse have no legal impediment to marry, if • Health or Medical Card
with dependent illegitimate children • Firearm License card issued by Philippine National Police (PNP)
• ID Card issued by Local Government Units (LGUs) (e.g., Barangay/Municipality/City)
• Single savings account passbook/ATM card/validated initial deposit slip/ • ID Card issued by professional associations recognized by PRC
accomplished visa cash card enrollment form, if pension
• If the account number is not reflected in the ATM card or if the name of spouse/ Or in the absence of a valid primary ID, any one (1) of the valid secondary IDs (original) with
claimant is not embossed in the ATM card or it is not yet available, a copy of initial signature and photo and at least one (1) of the following secondary documents:
deposit slip shall be required
• Marriage Contract/Certificate
• If spouse/claimant cannot open a savings account passbook or apply for visa cash
• Home Development Mutual Fund (Pag-IBIG) Member’s Data Form
card, a written request for exemption from the Pensioner’s Remittance Program
• Police Clearance
indicating the reason/s for the request shall be required
• Seafarer’s Registration Certificate issued by the Philippine Overseas Employment
• In-Trust-For (ITF) account if claimant is under guardianship
Authority (POEA)
• Pro-forma affidavit attesting dependency for support (if dependent-
• Student Permit issued by the Land Transportation Office (LTO)
parent/s)
• Written explanation, if death claim was filed by spouse beyond 5 years from date
• Certificate from any of the following, whichever is applicable:
of death

ͷͷ Office of the Southern Cultural Community 1.2 In case of late registration, Certification of Death issued by the Parish or Certification
ͷͷ Office of the Northern Cultural Community of Burial from the cemetery administrator and properly filled-out affidavit at the
ͷͷ Office of Muslim Affairs back of the death certificate explaining the reason for the delay
• Certificate of Licensure/Qualification Documents/Seafarer’s ID & Record Book from the 1.3 In lieu of death certificate
Maritime Industry Authority
• Certificate of Licensure/Qualification Documents from Maritime Industry Authority 1.3.1 For missing persons during emergencies and disasters
• Certificate of Naturalization issued by the Bureau of Immigration
• Certificate of Missing Person believed to be dead in times of disaster
Note: Presentation of the original copies of IDs and submission of photocopies of IDs from the National Disaster Risk Reduction and Management Council
shall be required from the filer. (NDRRMC); and
• Notarized undertaking executed by the claimant in the form prescribed
SUPPORTING DOCUMENTS by the SSS stating that the death benefit shall be returned should member
appear and proven to be alive.
1. Certified true copy of death certificate of deceased member duly registered with the
Local Civil Registry Office (LCR) and signed by the authorized signatory of the Office of 1.3.2 For victims of air mishap whose bodies were NOT recovered but name
the Civil Registrar or Philippine Statistics Authority (formerly NSO): or appeared in the passenger manifest, any of the following in addition to the
undertaking:
Certification of Death of deceased member issued and signed by the authorized signatory
of the Office of the Civil Registrar and bearing the official seal • Passenger’s manifest issued by airline company
• Certification from the airline company or Inter-Agency Task Force created
If member died and buried abroad by the President of the Philippines.
Certified true copy of death certificate of deceased member issued by the Vital Statistics 1.3.3 For victims of sea mishap whose bodies were NOT recovered but name
Office/County of Host Country or its equivalent (certified by the Philippine Embassy/ appeared in the passenger manifest, any of the following in addition to the
Consulate, if with existing Philippine Embassy/Consulate in the place of death) undertaking:
If member died abroad and buried in the Philippines • Marine protest issued by the Philippine Coast Guard and passenger’s
manifest issued by the shipping company
Certified true copy of death certificate of deceased member issued by the Vital Statistics
Office/County of Host Country or its equivalent (certified by the Philippine Embassy/ • Marine protest supported by quit claim or fax messages from the manning
Consulate, if with existing Philippine Embassy/Consulate in the place of death)/PSA agency regarding the disappearance and authenticated by employer
If the death certificate is not written in English language, authorized English translation • Certification from the shipping company or Philippine Coast Guard or Inter-
from the Department of Foreign Affairs is required Agency Task Force created by the President of the Philippines
1.1 If death certificate is not available from LCR and PSA, certification of non-availability 1.3.4 For victims whose bodies were NOT recovered and whose names DO NOT
issued by LCR and PSA together with any of the following: appear in the passenger manifest, any three (3) of the following in addition
to the undertaking:
• Certification of Death issued by the Parish/Church
• Certification of Burial from the cemetery administrator • Certification from employer that the victim has not reported for work from
the time of accident up to the present time, if the victim was employed
Note: For Muslim claimants, submission of death certificates duly certified by the • Certification from the barangay chairman on the disappearance of the
LCR shall be required (Office Order No. 123-V dated 05 September 1994). member and a joint affidavit of two persons preferably immediate relatives
of the deceased member that is a common knowledge within the barangay

that the victim died in the accident, if the victim was unemployed 3.1 If birth certificate is not available, certified true copy of baptismal certificate duly
• List of passengers, where the name of the victim appears, compiled by registered with the Parish/Church together with certification of non-availability of
the Department of Local Government and duly certified by the Chairman records of birth from LCR/PSA
of Government’s INTER-AGENCY TASK FORCE created by the President
of the Philippines Note: Baptismal certificate must always bear the original signature of the priest
• Certification from the shipping/airline company stating that it has or his authorized signatory/official. Stamped signature is not acceptable.
recognized the fact that the victim was aboard the ship/airplane during
the particular trip 3.2 If baptismal certificate is not available (with certification of non-availability from
• Affidavit of at least two (2) persons stating that they saw the deceased the parish church)
actually boarded or on-board the ship/airplane on its last ill fated
• Any two of the following secondary proofs showing the name and date of birth
voyage
of dependent:
• Duplicate copy of tickets filed by the shipping company
• Coast guard report ͷͷ School cards/records of dependent
• Affidavit of co-passenger who survived the accident ͷͷ Educational/Insurance Plan
ͷͷ Employment records of member
1.3.5 For missing person without credible proof of death, the following are needed
ͷͷ PhilHealth/GSIS/Pag-IBIG records
in addition to the undertaking:
3.3 Legal adoption paper, for legally adopted dependent child/children
• Police investigation report conducted immediately after the disappearance
of the member which tends to show that the member is already deceased 3.4 Any proof of filiation for illegitimate dependent children (for date of death on or
• Confirmation report from a police authority or other government agency after May 24, 1997), as follows:
after 4 or 7 years from the date of disappearance of the member to the
effect that the member has not yet been found • Certified true copy of birth certificate of illegitimate dependent children duly
acknowledged by member and registered with LCR/PSA (if birth certificate is not
1.3.6 Court order declaring death and “date of death of member” available, refer to the alternative documents mentioned under birth/ baptismal
certificate)
PRIMARY BENEFICIARIES
ͷͷ Will
Spouse and Dependent Legitimate/Legitimated, Legally Adopted and Illegitimate ͷͷ Statement before a court of record
Dependent Child/Children ͷͷ Any authentic writing (letter, diary, school records)
ͷͷ Duly received membership data record by other agencies like PhilHealth,
2. Certified true copy of marriage contract/certificate of deceased member duly registered Pag-IBIG, GSIS, etc.
with LCR/PSA
4. If spouse is incapacitated and under guardian
2.1 If marriage contract/certificate is not available or marriage record is intact but no
record of marriage from LCR/PSA, appropriate certification issued by LCR/PSA 4.1 Medical certificate of spouse issued by the attending physician confirmed by the
together with marriage certification issued by the parish/church or birth certificate Medical Specialist, MES, Branch/PE Center
of at least two children showing the alleged date of marriage
4.2 Application for Representative Payee (CLD15) and Guarantor’s Bond Form (BPN-
2.2 Certification signed by Imam for Muslim marriage 107)
2.3 Alien Certificate of Registration showing name of spouse 4.3 Single savings account passbook/ATM/accomplished visa cash card enrollment
form (In-trust for the incapacitated spouse), for lump sum benefit
3. Certified true copy of birth certificate of dependent child/children duly registered with
LCR/PSA 5. If dependent child/children is/are incapacitated and spouse is the guardian

5.1 Medical certificate of child/ren issued by the attending physician confirmed by the registered with LCR/PSA
Medical Specialist, MES, Branch/PE Center
10.2 Joint affidavit of two persons preferably nearest relatives of the deceased member
6. If dependent child/children is/are incapacitated and under guardian (other than spouse) attesting that the deceased and the common-law-spouse have no legal impediment
to marry each other at the time of conception of the dependent child/children and
6.1 Medical certificate of child/ren issued by the attending physician confirmed by the spouse’s affidavit attesting to the fact of dependency for support
Medical Specialist, MES, Branch/PE Center
SECONDARY BENEFICIARIES (In the absence of primary beneficiaries)
6.2 Application for Representative Payee (CLD15) and Guarantor’s Bond Form (BPN-
107) Dependent Parents
6.3 Single savings account passbook/ATM/accomplished visa cash card enrollment form 1. Certified true copy of birth certificate of deceased member duly registered with LCR and
(In-trust for the dependents) signed by the Civil Registrar or PSA
6.4 Certified true copy of death certificate of spouse of deceased member, if already 1.1 If birth certificate is not available, certified true copy of baptismal certificate duly
deceased registered with the parish/church together with certification of non-availability of
record from LCR/PSA
7. If dependent child/children is/are under guardian (other than spouse)
Note: Baptismal certificate must always bear the original signature of the priest or
7.1 Application for Representative Payee (CLD15) and Guarantor’s Bond Form (BPN- his authorized signatory/official. Stamped signature is not acceptable.
107)
1.2 If death is prior to May 24, 1997 and claim is for SSS only:
7.2 Single savings account passbook/ATM/accomplished visa cash card enrollment
form (In-trust for the dependents) • Certified true copy of marriage contract/certificate of deceased member’s
parents duly registered with LCR and signed by the authorized signatory of
7.3 Certified true copy of death certificate of spouse of deceased member, if already the Office of the Civil Registrar or PSA
deceased
ͷͷ If marriage contract/certificate is not available or marriage record is intact
8. If with other spouse per death certificate, any of the following: but no record of marriage from LCR/PSA, appropriate certification issued
by LCR/PSA together with marriage certification issued by the parish/
8.1 Certificate of no marriage from PSA of deceased member and spouse per death
church or birth certificate of at least two children showing the alleged
certificate; or joint affidavit of two (2) persons preferably nearest relatives of the
date of marriage
deceased member regarding their marital relationship
ͷͷ Certification signed by Imam for Muslim marriage
8.2 Certified true copy of death certificate of other spouse, if already deceased ͷͷ Alien Certificate of Registration showing the name of spouse
9. If spouse has been separated from the deceased member (not living as husband and wife) 2. Proofs of dependency upon the deceased member
9.1 Joint affidavit of two persons (preferably nearest relatives of the deceased) who 2.1 Pro-forma affidavit to attest to the dependence for support of the parents from the
have knowledge on the separation stating the reason thereof and the fact of spouse’s deceased member
dependency for support upon the deceased member
3. If deceased member was a widow/widower
10. If with illegitimate dependent child/children and member’s date of death is prior to May
3.1 Certified true copy of the death certificate of spouse of deceased member duly
24, 1997 (if cause of death is work-connected)
registered with LCR and signed by the authorized signatory of the Office of the
10.1 Certified true copy of birth certificate of dependent illegitimate child/children duly Civil Registrar or PSA; or

Certified true copy of death certificate of deceased member’s spouse issued by the If birth certificate is not available, certified true copy of baptismal certificate
Vital Statistics Office/County of Host Country or its equivalent, if deceased member’s duly registered with the parish/church together with certification of non-
spouse died abroad (certified by the Philippine Embassy/Consulate, if with existing availability of record from LCR/PSA
Philippine Embassy/Consulate in the place of death)/PSA
1.1.2 Certified true copy of the death certificate of spouse of deceased member
4. If one of the parents is already deceased duly registered with LCR and signed by the authorized signatory of the Office
of the Civil Registrar or PSA; or
4.1 Certified true copy of the death certificate of deceased parent duly registered with
LCR and signed by the authorized signatory of the Office of the Civil Registrar or Certified true copy of death certificate of deceased member’s spouse issued
PSA; or by the Vital Statistics Office/County of Host Country or its equivalent,
if member’s spouse died abroad (certified by the Philippine Embassy/
Certified true copy of death certificate of deceased member’s parent issued by the Consulate, if with existing Philippine Embassy/Consulate in the place of
Vital Statistics Office/County of Host Country or its equivalent, if deceased member’s death)/PSA
parent died abroad (certified by the Philippine Embassy/Consulate, if with existing
Philippine Embassy/Consulate in the place of death)/PSA 1.1.3 Certified true copy of the death certificate of parents of deceased member
duly registered with LCR and signed by the authorized signatory of the Office
Note: If the death certificates of the parents/grandparents of deceased member of the Civil Registrar or PSA; or
are not available and the age of the deceased member at the time of death is sixty
five (65) years old and above, the parents/grandparents of the deceased member Certified true copy of death certificate of deceased member’s parents issued
shall be presumed dead and death certificates are no longer necessary. by the Vital Statistics Office/County of Host Country or its equivalent,
if member’s parents died abroad (certified by the Philippine Embassy/
5. If both dependent parents are under guardian Consulate, if with existing Philippine Embassy/Consulate in the place of
death)/PSA
5.1 Application for Representative Payee (SS Form CLD-15)
5.2 Guarantor’s Bond Form (SS Form BPN-107) Note: If the death certificates of the parents/grandparents of deceased
member are not available and the age of the deceased member at the time
5.3 Medical Certificate issued by the attending physician confirmed by the Medical of death is sixty five (65) years old and above, the parents/grandparents of
Specialist, MES Branch/PE Center the deceased member shall be presumed dead and death certificates are no
5.4 ITF account longer necessary.
6. If one of the parents is incapacitated and guardian is the other parent 1.2 If deceased member is single at the time of death
6.1 Duly notarized SS Form CLD 1.1B 1.2.1 Certified true copy of the birth certificate of deceased member duly registered
with LCR and signed by the authorized signatory of the Office of the Civil
6.2 Medical certificate of incapacitated parent issued by the attending physician
Registrar or PSA
confirmed by the Medical Specialist, MES, Branch/PE Center
If birth certificate is not available, certified true copy of baptismal certificate
OTHER BENEFICIARIES (In the absence of primary and secondary beneficiaries)
duly registered with the parish/church together with certification of non-
1. Designated Beneficiaries availability of record from LCR/PSA
1.1 If deceased member is a widow/widower at the time of death 1.2.2 Certified true copy of the death certificate of parents of deceased member
duly registered with LCR and signed by the authorized signatory of the Office
1.1.1 Certified true copy of the birth certificate of deceased member duly registered of the Civil Registrar or PSA; or
with LCR and signed by the authorized signatory of the Office of the Civil Certified true copy of death certificate of deceased member’s parents issued
Registrar or PSA

Table C. LIST OF REQUIRED DOCUMENTS EXEMPTIONS FROM PROCESSING TIME COMMITMENTS
by the Vital Statistics Office/County of Host Country or its equivalent,

if member’s parents died abroad (certified by the Philippine Embassy/ 1. With invalid information
Consulate, if with existing Philippine Embassy/Consulate in the place of • Invalid Credited Years of Service (CYS)
death)/PSA • Invalid date of coverage
Note: If the death certificates of the parents/grandparents of deceased • Late payments of self-employed prior to January 1, 1998
member are not available and the age of the deceased member at the time • Contributions below P1,000 MSC
of death is sixty five (65) years old and above, the parents/grandparents of • Ineffective contributions
the deceased member shall be presumed dead and death certificates are no • Multiple SS numbers
longer necessary. • Claims with Local Water District employers
• Retirement/Total disability claims settled under a refunded SS number due to late
2. Legal Heirs tagging of refunded SS number
2.1 Certified true copy of the birth certificate of member and legal heirs (at least two) 2. Unposted contributions
duly registered with LCR/PSA • Consolidation of contributions and loan balances
• Posting of SE/VM contributions
2.1.1 If birth certificate is not available, certified true copy of baptismal certificate • Lacks merit and needs further investigation
duly registered with the parish/church together with certification of non- • Employer liable cases
availability of record from LCR/PSA
3. Special cases that need manual computation
2.2 If deceased member is married, certified true copy of the death certificate of spouse and Claims that are paid under special voucher, special pension system, using manual
parents and marriage contract of deceased member duly registered with LCR/PSA computation mode of payment and encoded to on-line computer for check date per
Office Order 196-V
2.3 If deceased member is single, certified true copy of the death certificate of parents
and grandparents of deceased member and death certificate of other legal heirs 4. Others
duly registered with LCR/PSA • Cases that need legal opinion
• Death claim without funeral claim
2.4 Certified true copy of the death certificate of the designated beneficiaries/other • Contested claims
nearest relatives duly registered with LCR/PSA • Pensioners living abroad/local requesting exemption from “SSS Pensioner’s
Remittance Thru Bank Program”
Note: If the death certificates of the parents/grandparents of deceased member • Request for investigation if death is work-related
are not available and the age of the deceased member at the time of death is sixty • Referral to other agency/unit (external)
five (65) years old and above, the parents/grandparents of the deceased member • Request for confirmation of fact of birth/marriage/death/guardianship:
shall be presumed dead and death certificates are no longer necessary. a. That will endanger the life of the SSS employee-verifier due to:
ͷCritical
ͷ area/s affecting the peace and order situation
ͷDangerous
ͷ route/s
b. On island/s where there is/are no SSS Office
• Manual verification and consolidation of contribution
• Cases for referral to Operations Legal Department
• Referral to other department/branch/office/agency/unit (internal/external)
• Cases that need approval of the Flag Clearing Committee (retirement, death, funeral
and disability benefits)

PERSON
PROCEDURE IN PAYING THROUGH SSS TELLERING FACILITY STEPS REQUIREMENTS LOCATION
IN-CHARGE
2. Submit Tellering Section Cashier
Processing Time : Within the Day
Payment Form of SSS Branch
together with
payment.
PERSON
IN-CHARGE 3. Get validated Tellering Section Cashier
1. Get and fill out Member Services Member Service payment form/ of SSS Branch
Payment Form: Section (MSS) of Representative SBR.
SSS Branch
Contributions:
Contributions Contributions Payment
Payment Form Form/System-generated
Collection List Summary
Note: For Employers
with Collection List
Summary, the said
system-generated
statement shall
serve as the
Contributions
Payment Form.
Loans:
ML-1 - for ML-1
Salary/Calamity/
Educational/
Emergency/Stock
Investment Loan
Payment Return
Real Estate Real Estate Payment Form

Payment Form
Miscellaneous:
R-6 (Miscellaneous R-6
Payment Return)
- application fee
for Real Estate,
Commercial and
Industrial Loans,
SSS Digitized ID
Replacement Fee,
etc.

PROCEDURE IN APPLYING FOR SSS-ISSUED PERSON
UNIFIED MULTI-PURPOSE IDENTIFICATION (UMID) CARD IN-CHARGE
4. Submit the PRIMARY DOCUMENTS MSS of SSS Member Service
Processing Time : Within the Day accomplished Any one (1) of the Branch Representative
Note : No Service Fees UMID Card following:
Application • Driver’s License
PERSON Form together • Passport
STEPS REQUIREMENTS LOCATION with the • PRC Card
IN-CHARGE
original/ • Seaman’s Book
1. Get UMID Card Member Services Member Service certified true
Application Section (MSS) of Representative copy and SECONDARY DOCUMENTS
Form. SSS Branch photocopy Any two (2) of the
of any of the following:
2. Read • Accomplish the primary or • Postal ID
instructions and form in one (1) copy secondary • School or Company ID
fill out the form. without erasures and documents • Taxpayer’s Identification
alterations. In case of (one of which Number (TIN) card
unavoidable erasure/s with photo and • Membership card issued
or alteration/s, affix date of birth). by private companies
your initial next • Overseas Worker
to it and have it Welfare Administration
countersigned by the Card
MSR. • Senior Citizen Card
• Place a checkmark on • Voter’s Identification
the applicable box. Card/Affidavit/
• Never leave a field Certificate of
blank. Always Registration
indicate “N/A” or “Not • ATM card
Applicable”, if the »» with cardholder’s
required data is not name
applicable. »» with certification
• Observe proper use of from bank, if without
abbreviation. name
• Credit card
3. Get a queue MSS of SSS Member Service • Fisherman’s Card
number and Branch Representative issued by the Bureau of
wait for the Fisheries and Aquatic
number to be Resources (BFAR)
called. • GSIS Card/Member’s
Note: If the Record/Certificate of
Branch is using an Membership
automated queuing • Health or Medical
system, the queue Card
number and the • ID Card issued by LGUs
assigned counter (e.g. Brgy/Municipal/
will be flashed via City)

PERSON PERSON
IN-CHARGE IN-CHARGE
• ID Card issued • Certificate of
by professional Naturalization from the
associations recognized Bureau of Immigration
by PRC • Life Insurance Policy
• Permanent • Birth/Baptismal
Residency ID certificate of child/ren
• Birth Certificate or its equivalent
• Baptismal Certificate
• Marriage Contract 5. Undergo the INITIAL APPLICATION MSS of SSS Member Service
• NBI Clearance screening • UMID Card Application Branch Representative
• Pag-IBIG Member’s Data process for Form
Form Member Identity • Identification
• Permit to Carry Verification and Documents
Firearms issued by the validation as
Firearms and Explosives follows: CARD REPLACEMENT
Unit of PNP • Establishment of • UMID Card Application
• PHIC Member’s Data identity Form
Record • Completeness • Proof of Payment
• Police Clearance of the required [Validated Miscellaneous
• Seafarer’s Registration documents Payment Form (R-6) or
Certificate issued by • Proper Special Bank Receipt
the Philippine Overseas accomplishment with R-6]
Employment Authority of UMID Card • Previously issued SS ID
(POEA) Application Card
• Temporary License Form according • Affidavit of Loss duly
issued by the Land to how it was notarized or Affidavit
Transportation Office asked to be filled of Non-Receipt of
(LTO) out Card not received duly
• Transcript of School • Proper stamped “shredded” by
Records abbreviation of Identity Management
• Alien Certificate of words (Annex A) Department if card was
Registration • Correctness of disposed.
• Bank Account Passbook member’s data
against data in MANDATORY FIELDS
• Certificate from:
the “SSS WINS” • Common Reference
ͷOffice
ͷ of the
Number (if any)
Southern/Northern
Note: For card • Name (Last Name, First
Cultural Communities
replacement, Name, Middle Name,
ͷOffice
ͷ of Muslim
Affairs a validation of Suffix)
payment is done. • Maiden Name (Last
• Certificate of Licensure/
Name, First Name,
Qualification
Middle Name, Suffix)
Documents/Seafarer’s
• Date of Birth
ID and Record Book
(MMDDYYYY)
from Maritime Industry
• Sex
Authority

PERSON PERSON
IN-CHARGE IN-CHARGE
• Home Address (Rm./ – Enrollee without
Flr/Unit No. & Bldg. middle name who are
Name, House/Lot & allowed in the new
Blk. No., Street Name, family code
Subdivision, Barangays/
District/Locality, City/ 6. Proceed to the 1. The following are MSS of SSS Member Service
Municipality, Province/ Data Capture unacceptable during Branch Representative
State) Workstation the photo shoot:
• Height and Weight for complete • For male enrollee
• Contact Details biometric data - wearing of
(Telephone Number, capture process. undershirt/sando
Mobile/Cellphone • For female enrollee
Number, E-mail Address) Note: For - wearing of
exceptions to the spaghetti top
MEMBER DATA WITH fingerprint and • Wearing of
DISCREPANCIES facial capture, reflective
If with middle initial only/ the Team/Section eyeglasses, colored
without middle name in the Supervisor contact lenses
member’s database: shall conduct and/or dangling
• Fill out the Member Data the application jewelries
Amendment Form (SS system override • Wearing of head
Form E-4) and annotate in gear except those
• Submit the said form the UMID Card with religious
together with the Application Form significance
required documents the reason(s) of provided it does not
• Return to the branch exception. cover the eyes.
office for UMID card • Wearing of
application once sunglasses, except
amendment is reflected for the medically
in the member’s blind, provided it is
database. properly annotated
in the UMID Card
If without middle name Application Form of
both in UMID Card the said enrollee.
Application Form and
database: 2. The biometric capture
• The enrollee must of enrollee must
qualify the eligibility for conform to the ICAO
exemptions as follows in Standards as follows:
turn for the system to be
override: For fingerprint capture:
ͷEnrollee
ͷ who’s • Absence of foreign
more than 65 years substance in all
old and lacks the fingerprints
required supporting
documents.

PERSON PERSON
IN-CHARGE IN-CHARGE
• Symmetrically • No unnecessary
centered markings in the
signature pad
For facial image
capture: 3. Get the MSS of SSS Data Capture
• Proper background Acknowledg- Branch Operator
free from any dirt, ment Stub.
dents, folds, prints
or any disorder
• Proper distance
between the
enrollee and the
camera during a
photo shoot
• Optimum exposure
to sufficient and
even lighting in the
capture area
• Fix eyes on the
camera, except for
the medically blind
• Symmetrically
centered, except
those with uneven
shoulders due to
illness or distorted
facial feature (e.g.
scoliosis, stroke,
accident acquired
etc.)
• Visible ears
• Closed mouth and
unexposed teeth
For signature capture:

• Comparable to
the enrollee’s
signature in the
accomplished UMID
Card Application
Form and presented
Identification
Cards/Documents
• Legible strokes

ANNEX A. TABLE OF ABBREVIATIONS PROCEDURE IN FILING COMPLAINTS/SUGGESTIONS
Refer to the table below to standardize the use of abbreviated words when filling out the Processing Time : One (1) Working Day
UMID Card Application Form. Note : No Service Fees
NAME FIELD (Facts of Birth) PERSON

Particulars Abbreviation IN-CHARGE
1 Senior SR 1. Get a queue Public Assistance Member Service
2 Junior JR number and Desk, Member Representative
wait for the Services Section
3 2nd II number to be (MSS) of SSS
4 3rd III called. Branch
ADDRESS FIELD (Demographic Data) Note: If the

Branch is using an
Particulars Abbreviation Particulars Abbreviation
automated queuing
1 Alley ALLEY 22 Package PKG system, the queue
2 Annex ANNEX 23 Phase PH number and the
assigned counter
3 Apartment APT 24 Port PORT will be flashed via
4 Area AREA 25 Philippines PHIL the display monitor.
5 Arcade ARC 26 President PRES 2. Present IDs SS card or any two (2) Public Assistance Member Service
6 Avenue AVE 27 Project PROJ together valid IDs (both with Desk, MSS of SSS Representative
7 Barangay BRGY 28 Purok PRK with the signature and at least one Branch
requirements. (1) with photo).
8 Block BLK 29 Road RD
9 Boulevard BLVD 30 Route ROUTE If representing a member/
claimant, likewise present
10 Building BLDG 31 Saint ST member’s/claimant’s SS
11 Compound CMPD 32 Scout SCT card or any two (2) valid
IDs (both with signature
12 Condominium CONDO 33 Senator SEN
and at least one (1) with
13 Corner COR 34 Sergeant SGT photo) and authorization
14 Drive DR 35 Sitio SITIO letter or Special Power of
Attorney
15 Extension EXT 36 Square SQUARE
16 Floor FLR 37 Street ST Refer to Table D for the List
of Required Documents
17 General GEN 38 Subdivision SUBD
18 Heights HTS 39 Unit UNIT
19 Highway HWY 40 Village VILL
20 Interior INT 41 Zone ZONE
21 Lot LOT

PERSON Table D. LIST OF REQUIRED DOCUMENTS
IN-CHARGE
3. Provide Public Assistance Member Service
1. SS card or two (2) valid IDs both with signature and at least one (1) with photo. If filer
information Desk, MSS of SSS Representative
is a representative, likewise present member’s/claimant’s SS card or two (2) valid IDs
required by Branch
both with signature and at least one (1) with photo and authorization letter or Special
the Public
Power of Attorney (SPA).
Assistance
Desk during SUPPORTING DOCUMENTS
interview.
If non-reporting/non-remittance of SSS contributions by Employer:
4. If with Public Assistance Member Service
complete Desk, MSS of SSS Representative • Sinumpaang Salaysay (duly notarized)
requirements: Branch • Proof of employment (payslips, vale sheets, voucher, company ID, certification of
Get form letter employment)
containing
information on If delay in the settlement of benefit claims:
the action/s
that will be • Acknowledgment stub
taken by
If employer refused to advance the sickness/matenity benefit:
SSS branch
office on the • Duly approved Sickness Notification, Reimbursement Application, Maternity Notification
complaint/ or Maternity Benefit Application.
suggestion. • Certified true copy of child’s birth certificate, as applicable
If with incomplete If against SSS personnel/employee (discourtesy, misinformation, unsatisfactory service):
requirements:
Get form letter • Incident report or letter narrating member’s/claimant’s experience.
containing
information
on the lacking
requirements that
must be submitted
to the SSS Branch
Office.

LRT KALOOKAN MALL - SO Francisco Del Monte, Quezon City
OIC: Jeanette JS. Ringon Tel. Nos. 373-9906 to 9910, 374-6360,
4th Floor, LRT Kalookan Mall Building, 371-9906, 371-1148
DIRECTORY OF LOCAL OFFICES Rizal Avenue Extension, Kalookan City Fax No. 371 - 1130
Tel No. : 294-0414
VALENZUELA BRANCH
NCR OPERATIONS GROUP ALI MALL – SO MALABON BRANCH Branch Head: Emma J. Enriquez
Group Head: SVP Jose B. Bautista OIC: Marlyneth C. Rejuso Branch Head: Ruth A. De Guzman Puregold Valenzuela Bldg. Mc Arthur,
7/F SSS Building, East Avenue, Quezon City Level 2, Araneta Center, Cubao, Quezon City Aglipay Bldg., C-4 Road, Dagat-Dagatan, Valenzuela City
Tel No. 924-9758 Tel Nos. 441-4303, 961-7438 Malabon City Tel Nos. 292-4283, 292-4243, 292-4378,
Fax No. 435-9813 Tel. Nos. 287-5459, 287-5620, 287-5203, 285-2299 291-0461, 292-4225
DEPARO BRANCH
Fax No.: 287-5235 Fax No. 292-4283
NCR NORTH DIVISION Branch Head: Ronaldo W. Recio
Division Head: VP Helen L. Abolencia NC JEAM Bldg., Susano Rd., Celia Subd., ROBINSONS PLACE MALABON - SO NCR EAST DIVISION
8/F SSS Building, East Avenue, Quezon City Deparo, Caloocan City OIC: Rollie V. Cipriano Division Head: VP Nelson P. Ibarra
Tel Nos. 922-3453, 435-9827 Tel. Nos. 961-7510, 282-1737, 283-9098 No. 5 Pascual Avenue, corner Crispin St., 2nd Floor Cromagen Bldg. 8007 Pioneer St.,
Fax No. 435-9827 Fax No. 961-7508 Malabon City Kapitolyo, Pasig City
Tel. No.: 364-7466 Tel. No. 633-7616, 633-7711
BATASAN HILLS BRANCH DILIMAN BRANCH
Fax No. 633-7609
Branch Head: Rowela Cristina R. Macasadia Branch Head: Evelyn L. Duplon NAVOTAS BRANCH
Diliman Commercial Center Building, Members Assistance Center (MAC), SSS Branch Head: Martin D. Bautista, Jr. ANTIPOLO BRANCH
Commonwealth Avenue, No. 46, Batasan Compound, East Ave., Diliman, Quezon City 2nd Floor, Phil. Mariner Bldg., Brgy. North Branch Head: Berlita F. Fabrero
Hills, Quezon City Tel. Nos. 921-2810, 921-9388, 924-7862, Bay Blvd. South, Navotas City Camiña Bldg., Circumferential Road cor. M.L.
Tel No.: 430-0094 924-7854, 924-7901 Tel. No. 351-8890 Quezon, Antipolo City
Fax No.: 427-5169 Fax No. 924-7836 Fax No. 351-8465 Tel. Nos. 650-7627 to 7629, 570-6837, 570-9709
Fax No. 697-0663
CONGRESSIONAL BRANCH EASTWOOD BRANCH NOVALICHES BRANCH
Branch Head: Juanillo S. Descalzo III Branch Head: Rowena A. Fesalbon OIC - Branch Head: Lydia C. Cereno ANGONO - SO
2nd Floor, No. 12 Northridge Plaza ABQ Building, E. Rodriguez Avenue, Alfred Bldg., Quirino Highway corner 19 OIC: Sheila M. Paje
Building, Congressional Avenue, Barangay Bagumbayan, Quezon City Nightingale St., Novaliches, Quezon City Angono Municipal Hall Bldg., Angono, Rizal
Bahay Toro, Quezon City Tel. No. 351-1623 Tel. Nos. 937-4953, 937-4955, 935-7302 Tel. No. 234-1369
Tel. No.: 294-3872 Fax No. 351-1605 Fax No.: 937-7417
Fax No.: 294-3874 ROBINSONS PLACE ANTIPOLO - SO
FAIRVIEW BRANCH ROBINSONS NOVA MARKET - SO OIC: Elvira C. Crisostomo
SM NORTH EDSA – SO Branch Head: Liberty A. Gordovez OIC: Marites V. Pagulayan 2nd Floor Robinsons Place, Sumulong
OIC: Ligaya F. Corsino GEM Bldg., Regalado Avenue, North 3rd Floor, Brgy. Pasong Putik 2, Quirino Highway, Antipolo City
Government Service Express Center, Fairview, Quezon City Highway, Novaliches, Quezon City Tel. No. 696-6687
Lower Ground Floor, SM North EDSA Tel. Nos. 461-6937, 461-6939, 806-4136, Tel. No. 376-3109
Annex, Quezon City 806-4167, 806-4172 TAYTAY, RIZAL – SO
Fax No. 461-6997 PASO DE BLAS BRANCH OIC: Teresita M. Cruz
CUBAO BRANCH Branch Head: Orlando D. Cruz G/F Old Municipal Hall Bldg., Taytay, Rizal
Branch Head: Carolina L. Castro KALOOKAN BRANCH Puregold Paso de Blas Mall, corner East Tel. No. 633-5317
2nd Floor Puregold Bldg., Aurora Blvd. Branch Head: Zara M. Dizon Service Road and NLEX - Valenzuela Exit,
corner Gen. Santos Ave., Araneta Center, Forward Group Bldg., 317 EDSA, cor. Gen. Valenzuela City CAINTA BRANCH
Cubao, Quezon City Malvar Street, Kalookan City Tel. Nos. 961-7424, 285-7866, 285-7867 OIC - Branch Head: Ronald D. Ibay
Tel. Nos.: 911-1864, 911-2782, 911-2783, Tel. Nos. 367-2265, 367-2266, 330-7401, Fax No. 961-7420 3rd Floor Rublou Market Place, Ortigas Extn.
913-7217 to 913-7220 362-7628, 363-0383, 362-7626 Cor. Sunset Drive, Cainta, Rizal
Fax No.: 911-1191 Fax No. 366-7999 SAN FRANCISCO DEL MONTE BRANCH Tel. Nos. 655-5400, 655-7325, 656-9771,
Branch Head: Jocelyn Q. Garcia 656-9746
RCDC Building, 154 Roosevelt Ave., San Fax No. 655-6648

MANDALUYONG BRANCH PASIG – ROSARIO BRANCH NCR WEST DIVISION PASAY - ROXAS BLVD. BRANCH
Branch Head: Felizardo B. Minor, Jr. Branch Head: Benjamin M. Dolindo, Jr. Division Head: VP Nelson P. Ibarra Branch Head: Daniel T. Caput
Gomega Bldg., No. 6 J., Tiosejo St., cor. P. Alfonso Commercial Complex, No. 185 Dr. (Concurrent) HK Sun Plaza, SSS FCA Property, 8001
Martinez St., Shaw Blvd., Mandaluyong City Sixto Antonio Ave., Brgy. Rosario, Pasig City 2nd Floor Cromagen Bldg. 8007 Pioneer St., Financial Center, Roxas Boulevard, Pasay City
Tel. Nos. 531-6461, 534-1445, 534-1446 Tel. Nos. 546-8091, 570-0230 Kapitolyo, Pasig City Tel. Nos. 556-1554, 556-0992, 556-0995,
Fax No. 533-9533 Fax No. 633-8366 Tel. No. 633-7616, 633-7711 556-1556
Fax No. 633-7609 Fax No. 556 - 0993
MANDALUYONG - SHAW BRANCH PASIG - ROTUNDA BRANCH
Branch Head: Annabella Pollyanne M. Branch Head: Zenaida B. Bolado BINONDO BRANCH PASAY - TAFT BRANCH
Romasoc ARMAL Building, Pasig Blvd. Extn. Caniogan, Branch Head: Luzviminda J. Limcauco Branch Head: Lorenza F. Pancho
500 Shaw Zentrum, Shaw Blvd. corner Pasig City 232 G/F, Padilla Bldg., Juan Luna St., ERL Investment Corp. Bldg.,
Laurel St., Mandaluyong City Tel. Nos. 643-6310, 641-4410, 641-7810, Binondo, Manila 2532 Taft Avenue, Pasay City
Tel. No. 696-1060 643-8610 Tel. Nos. 245-3187, 244-0651, 243-8990 Tel. Nos. 659-1905, 832-2103, 552-9311,
Fax No. 696-1058 Fax No. 642-6610 Fax No. 243-2464 551-7645
Fax No. 834 - 0116
MARIKINA BRANCH SAN JUAN BRANCH BINONDO-REINA REGENTE BRANCH
Branch Head: Helen C. Labao Branch Head: Susan Rebecca D. Larion OIC - Branch Head: Eudora G. Racuyal RECTO BRANCH
Tai Bldg., Blk 9, Lots 12 & 13, Gil Fernando Glialcon Villas Bldg., 1128 F. Blumentritt St., 3rd Floor Annex B, Lucky Chinatown Mall, Branch Head: Amalia M. Catral
Ave., Sta Elena, Marikina City San Juan City Reina Regente St. cor Dela Reina St., 3rd Floor, Isetan Cinerama Complex, C.M.
Tel. Nos. 645-7667, 645-8901, 681-6261, Tel. Nos. 721-5195, 724-0684, 721-2686, Binondo, Manila Recto cor. Quezon Blvd., Quiapo, Manila
645-4070 721-5184 Tel. No. 244-8976 Tel. No. 711-3953
Fax No. 645-5210 Fax No. 721-2686 Fax No. 244-1914 Fax No. 711-3954
MARIKINA - MALANDAY BRANCH SAN MATEO BRANCH LEGARDA BRANCH STA. MESA BRANCH
OIC - Branch Head: Maricris G. Delumen Branch Head: Marichi S. Trinidad OIC - Branch Head: Veronica C. Rodriguez Branch Head: Lazaro D. Canlas
Graceland Plaza, J.P. Rizal Avenue, Barangay Max Bldg., 15 P. Burgos St., Brgy. Sta. Ana, Cobee Bldg., 2485 Legarda St., Sampaloc, Manila 2F J & T Bldg., 3894 R. Magsaysay Blvd., Cor.
Lamuan, Marikina City San Mateo, Rizal Tel. Nos. 735-7438, 735-7458, 735-7468, Santol Road Ext., Sta. Mesa, Manila
Tel. No. 656-5657 Tel. Nos. 997-6461, 997-6615 734-9293, 735-4838 Tel. Nos. 713-0509, 713-0456
Fax No. 656-5622 Fax No. 997-6237 Fax No. 735-7448 Fax No. 713-0456
ORTIGAS BRANCH TANAY BRANCH MANILA BRANCH TONDO BRANCH

OIC - Branch Head: Jasper T. De Guzman OIC - Branch Head: Edna Q. Aldea Branch Head: Elizabeth M. Marcelo Branch Head: Josephine D. Ang
Basement 1 Robinsons Galleria, EDSA Km. 54, Manila East Road, Tanay, Rizal 2nd Floor, Zen Tower 2 Bldg., 1111 ST. Condominium, Masangkay cor.
corner Ortigas Ave., Quezon City Tel. No. 696-1079 Natividad A. Lopez St., Ermita, Manila Bambang, Tondo, Manila
Tel. No. 234-0790 Fax No. 696-1078 Tel. Nos. 363-5370, 527-5488, 528-0709, Tel. No. 257-1531
525-2964, 336-5370, 336-5374, 528-0707 Fax No. 257-1536
PASIG – PIONEER BRANCH BINANGONAN - SO Fax No. 528 - 0694
Branch Head: Teresita V. Soliman OIC: Jacqueline Santiago WELCOME BRANCH
2nd Floor Cromagen Bldg. 8007 Pioneer St., Binangonan Municipal Hall Bldg., ROBINSONS PLACE MANILA - SO Branch Head: Amelia A. Guillermo
Kapitolyo, Pasig City Binangonan, Rizal OIC: Dennis A. Sarmiento España Tower Condominium, España Blvd.
Tel. Nos. 635-6243, 635-5976, 635-5977, Tel. No. 754-3223 Pedro Gil cor., Adriatico Street, Ermita, Manila corner Josefina St., Sampaloc, Manila
635-5978, 638-4775, 635-5897 Tel. No. 353 - 2156 Tel. Nos. 781-0050, 781-0053, 781-0054,
Fax No. 634-7283 MORONG – RO 781-0042, 711-0600
OIC: Lilith M. Arago ROBINSONS OTIS - SO Fax No. 749-1149
PATEROS – SO Morong Municipal Hall Bldg., Morong, OIC: Amalia P. Nieto
OIC: Shirley C. Manalo Rizal 1536 Paz M. Guanzon Street, 831 Zone NCR SOUTH DIVISION
Pateros Municipal Hall Bldg., Pateros 90, Paco, Manila Division Head: VP Cynthia O. Barcelon
Tel No. 641-5342 Tel. No. 353-2188 2F 6782 SSS Makati Bldg., Ayala Ave. corner
V.A. Rufino St., Makati City

Tel Nos. 840-1633, 813-4301, 553-3432 MAKATI - GUADALUPE BRANCH LUZON OPERATIONS GROUP TAGUDIN – RO
Fax No. 553-3443 Branch Head: Hoechst R. Potato Group Head: SVP Josie G. Magana OIC: Amor P. Erpelo
3rd Floor, Guadalupe, Commercial Complex, Lower Ground Floor, SSS Building East Yellow Market, Tagudin, Ilocos Sur
ALABANG BRANCH No. 9 EDSA, Guadalupe, Makati City Avenue, Quezon City Thursday, 10 am – 3pm
OIC-Branch Head: Esmeralda B. Garcia Tel Nos. 556-1848, 556-1864 Tel No. 922-1064
Estrellita Bldg., No. 236 Montillano St., Fax No. 556-1864 Fax No. 924-7292 LA UNION BRANCH
Alabang, Muntinlupa City OIC Branch Head: Francisco F. Pentecostes
Tel. Nos. 807-9864, 807-0600, 807-2608 MAKATI - JP RIZAL BRANCH LUZON NORTH 1 DIVISION SSS Bldg., Government Ctr., Sevilla, San
Fax No. 807-2604 Branch Head: Leo A. Danao Division Head: OIC VP Ceasar P. Saludo Fernando City, La Union
3F KBC Bldg., Chino Roces cor. J.P. Rizal SSS Building, Harrison Road, Baguio City Tel. Nos. (072) 242-5812, 242-5813,
MUNTINLUPA - SO Avenue, Brgy. Olympia, Makati City Tel No. (074) 447-0362 700-5668
OIC: Jennifer G. Calma Tel. Nos. 832-7651, 896-3092, 899-2916, Fax No. (074) 444-4882 Fax No. (072) 242-5813
Muntinlupa City Hall, Muntinlupa City 832-5896
Tel. No. 842-2610 Fax No. 899-2213 AGOO BRANCH LAOAG BRANCH
OIC Branch Head: Roderick M. Andrada Branch Head: Benjamin R. Lopez
ALABANG - ZAPOTE BRANCH PARAÑAQUE BRANCH 3rd Flr. B&D Bldg., McArthur Highway, RT Bueno Bldg., Don E. Ruiz St., Laoag City,
Branch Head: Catherine T. Gomez Branch Head: Jesusa T. Casimiro San Antonio, Agoo, La Union Ilocos Norte
2nd Floor, Estrellita Center, Alabang - 2nd Floor, Puregold Sucat, Dr. A. Santos Tel Nos. (072) 682-2779, 682-2776 Tel. Nos. (077) 771-4414, 771-5305
Zapote Road, Alabang, Muntinlupa City Avenue, Brgy. San Isidro, Sucat, Parañaque City Fax No. (077) 770-3113
Tel. No. 894-4220 Tel. Nos. 825-0898, 825-0270, 828-2035, BAGUIO BRANCH
Fax No. 894-4218 825-0077 Branch Head: Nancy M. Umoso VIGAN BRANCH
Fax No. 825-0184 SSS Building, Harrison Road, Baguio City OIC Branch Head: Richard M. Raralio
LAS PIÑAS BRANCH Tel. Nos. (074) 444-2929, 442-3705, Chan Bldg., Bonifacio cor. Sikatuna Sts.,
Branch Head: Fe Marie Fernandez-Geraldo PARAÑAQUE - TAMBO BRANCH 422-0360, 444-8073 Vigan City, Ilocos Sur
Cosco Mall (formerly RFC Mall), Alabang Branch Head: Rhuena Anne Marie C. Ocampo Fax Nos. (074) 444-2929, 442-5661 Tel. No. (077) 722-2686
Zapote Road, Las Piñas City 3rd Floor, Airport Global Plaza, NAIA Road, Fax No. (077) 722-2360
Tel Nos. 872-2573, 874-4744, 871-3171 Brgy. Tambo, Parañaque City BANGUED BRANCH
Fax No. 874-2480 Tel. No. 894-2913 OIC Branch Head: Edward G. Urua CABUGAO - RO
Fax No. 894-4206 Seares Bldg., Rizal Street, Zone 5, OIC: Novelyn Paguel
ROBINSONS PLACE LAS PIÑAS - SO Bangued, Abra Municipal Hall, Cabugao
OIC: Rosemarie J. Nicolas TAGUIG BRANCH Tel. No. (074) 752-7476
Alabang-Zapote Road, Las Piñas City Branch Head: Rhodora G. Bonita Fax No. (074) 752-8170 NARVACAN - RO
Tel No. 833-0975 7th Floor, Unit 705 SM Aura Tower, OIC: Novelyn Paguel
Bonifacio Global City, Taguig City BONTOC BRANCH Municipal Hall, Narvacan
MAKATI-AYALA BRANCH Tel. Nos. 828-3009, 556-3822 Branch Head: Cecille T. Sally Wednesday 10am - 3pm
Branch Head: Cristine Grace B. Francisco Fax No. 828-3008 A. Kiat-Ong Bldg., Loc-Ong St.,
G/F, 6782 SSS Makati Bldg., Ayala Ave. Poblacion, Bontoc SINAIT - RO
corner V.A. Rufino St., Makati City TAGUIG - GATE 3 BRANCH Tel No. (074) 633-0007 OIC: Novelyn Paguel
Tel. Nos. 830-0197, 813-3212, 813-7801 Branch Head: Fe B. Nuñez Fax No. (074) 602-1280 Municipal Hall, Sinait
Fax No. 840 - 3738 3rd Floor, Gate 3 Mall, Lawton Ave. Cor.
Juliano Ave., PH 3, AFPOVAI, ABATAN, BUGUIAS - RO LUZON NORTH 2 DIVISION
MAKATI-GIL PUYAT BRANCH Fort Bonifacio, Taguig City OIC: Mary Joy Julia C. Cabradilla Division Head: OIC VP Porfirio M. Balatico
Branch Head: Maria Rita S. Aguja Tel. No. 931-0592 Municipal Hall, Abatan, Buguias 2/F Puregold Cauayan, Don Juan Dacanay
355 ECC Bldg., Gil Puyat Ave., Makati City Fax No. 364-7398 Friday – 9:00am-2:00pm St., San Femin, Cauayan City, Isabela
Tel. Nos. 896-4706, 890-1636, 896-8535, Telefax No. (078) 652-1215
890-4762, 896-7134 CANDON BRANCH
Fax No. 890-4776 OIC Branch Head: Catalina A. Basbas CAUAYAN, ISABELA BRANCH
San Nicolas, Candon, Ilocos Sur Branch Head: Estrella R. Aragon
Tel. No.: (077) 604-0343, 604-0344 2/F Puregold Cauayan, Don Juan Dacanay
St., San Femin, Cauayan City, Isabela

Tel. No. (078) 652-1215, 652-2083 BATANES - SO CABANATUAN BRANCH Iba, Zambales
Fax No. (078) 652-1215 OIC: Edwin F. Iringan Branch Head: Primitivo D. Verania, Jr. Tel. No. (047) 603-0487
Provincial Capitol, Kayhuvokan, Basco, NE Pacific Shopping Center, Km. 111,
ROXAS - RO Batanes Maharlika Highway, Cabanatuan City, MARIVELES-BEPZ BRANCH
OIC: Zeenat N. Molina Nueva Ecija Branch Head: Jordan A. Herrera
Municipal Hall, Roxas, Isabela SANCHEZ, MIRA - SO Tel. No. (044) 463-0691 Basement, AFAB Administration Bldg.,
Wednesday 8am - 5pm OIC: Janette V. Guillen Fax No. (044) 463-3996 FAB, Mariveles, Bataan
Sanchez Mira, Municipal Hall Bldg., Tel Nos. (047) 935-4479, (047) 633-0536
ILAGAN , ISABELA BRANCH Sanchez Mira, Cagayan GUIMBA - RO Fax No. (047) 935-4133
OIC Branch Head: Guadalupe D. Castillo Tel No. (078) 822 - 9219 OIC: Sheila G. Miranda
North Star Mall, Maharlika Highway, Municipal Hall, Poblacion, Guimba, SAN JOSE NE BRANCH
Brgy. Alibagu, Ilagan, Isabela TABUK, KALINGA - SO Nueva Ecija Branch Head: Emma M. Laureta
Tel. No. (078) 323-2182 OIC: Pepito D. Simbra Jr. 3rd and 4th Wednesday of the month NE Bodega, San Jose City, Nueva Ecija
Tabuk City Hall, Tabuk City, Kalinga Tel No.(044) 958-7502
SANTIAGO, ISABELA BRANCH Daily – 8:00am – 5:00pm CAMILING BRANCH Fax No. (044) 958-4294
Branch Head: Romeo E. Reyes Branch Head: Monalisa C. Nardo
Xentro Mall Santiago, Four Lanes St. cor LUZON CENTRAL 1 DIVISION Julian Qui Bldg., Bonifacio St., SAN JOSE - SO
Maharlika Highway, Santiago City, Isabela Division Head: VP Vilma P. Agapito Camiling, Tarlac OIC: Eric John J. Dela Peña
Telefax No. (078) 305-0498 SSS Bldg., Macabulos Drive, San Vicente, Tel. No. (045) 934-0463 City Hall Compound, San Jose City,
Tarlac, Tarlac Fax No. (045) 934-0460 Nueva Ecija
ROBINSONS PLACE, SANTIAGO - SO Tel No. (045) 982-6967 Tel No. (044) 940-4379
OIC: Ma Brenda B. Serrano Fax No. (045) 982-1092 MANGATAREM - SO
Robinsons Mall, National Highway, OIC: Joan Cristell D. Lim TARLAC BRANCH
Mabini, Santiago City ALAMINOS BRANCH Municipal Hall Annex, Mangatarem, Branch Head: Maria Maxima C. Macaraeg
Tuesday - Sat. 9am - 6pm Branch Head: Jose Alvin M. Altre Pangasinan SSS Bldg., Macabulos Drive,
AMA Building, Marcos Avenue, Barangay Tel. No. (075) 633-3712 San Vicente, Tarlac City
SOLANO BRANCH Palamis, Alaminos, Pangasinan Tel. Nos. (045) 982-3366, 982-1666, (045)
Branch Head: Jose Rizal S. Tarun Tel. No. (075) 696-0752 DAGUPAN BRANCH 982-3402, (045) 923-0832
Guevardan Bldg., Burgos Street, Fax No. (075) 551-5908 OIC Branch Head: Gloria Corazon M.
Solano, Nueva Vizcaya Andrada PANIQUI - SO
Tel. Nos. (078) 326-7325, 326-6934 LINGAYEN - SO EastGate Plaza, AB Fernandez Avenue, OIC: Emmanuel M. Tolentino
Fax No. (078) 326 - 6934 OIC: Mylene G. Ancheta Dagupan City, Pangasinan Paniqui Municipal Hall Bldg.,
PESO Bldg., Alvear St., Capitol Ground, Tel. Nos. (075) 523-4094, 522-8908 Paniqui, Tarlac
LAGAWE - RO Lingayen, Pangasinan Fax No. (075) 522-0414 Tel No. (045) 491-5551
OIC: Sharon Joy A. Abalos
2nd Floor, NERBAC Office, ABC Bldg., BALANGA BRANCH BHF DAGUPAN - SO ROBINSONS LUISITA, TARLAC - SO
JP Rizal, Poblacion West, Lagawe, Ifugao Branch Head: Joel Y. Villafuerte OIC: Areza V. Panoringan OIC: Gerardo Raymundo P. Magbag
Tuesdays, 9:00am - 3:00pm G/F, Wong Chun Kar Bldg., Rotary Avenue, Mayombo District, Dagupan City, Robinsons Luisita, McArthur Highway
Tenejero, Balanga City, Bataan Pangasinan Barangay San Miguel, Hacienda Luisita,
TUGUEGARAO BRANCH Tel. No. (047) 237-3349 Tel. No. (075) 529-9130 Tarlac City
OIC Branch Head: Janet D. Canillas Fax No. (047) 237-0738 Tel. No. (045) 491-0278
Cedenio Bldg., Luna St., Tuguegarao, ROBINSONS PLACE DAGUPAN - SO
Cagayan DINALUPIHAN - RO OIC: Janelle D. Martinez URDANETA BRANCH
Tel. Nos. (078) 844-2108, 844-1512 OIC: Efleda T. Rodriguez McArthur Highway, Brgy. San Miguel, Branch Head: Narciso M. Martinez Jr.
Fax Nos. (078) 844-2108, 846-2754 Municipal Hall, San Ramon, Calasiao, Pangasinan 3rd Flr., Government Center, CB Mall,
Dinalupihan, Bataan Tel. No. ( 075) 632-2308 McArthur Highway, Nancayasan,
APARRI, CAGAYAN - SO Urdaneta City, Pangasinan
OIC: Jeannie D. Mesa BALER BRANCH IBA BRANCH Tel. Nos. (075) 568-8512, 696-0331
Cartagena Building, Quirino corner OIC Branch Head: Christian C. Catacutan OIC Branch Head: Winda G. Agustin
R. F. Balisi Streets, Centro II Cordial Bldg., National Highway, Brgy. Rhoi Business Center, Govic Avenue Zone 1,
Tel. No. (078) 822-8256 Suklayin, Baler, Aurora

TAYUG - RO ROBINSONS PLACE MALOLOS - SO Brgy. San Jose, City of San Fernando, BIÑAN BRANCH
Municipal Hall, Tayug, Pangasinan OIC: Alma Christi D. Dimagiba Pampanga Branch Head: Roberto S. Pagayunan
Lingkod Pinoy Center, Robinsons Place Tel. No. (045) 300-1013 3rd Level, Central Mall Biñan, Malvar St.,
LUZON CENTRAL 2 DIVISION Malolos, Mc Arthur Highway, Sumapang San Vicente, Biñan, Laguna
Division Head: OIC VP Corita M. Gaduang Matanda, Malolos City, Bulacan SM PAMPANGA - SO Tel. Nos. (049) 511-6758, 511-6757
SSS Building, Diosdado Macapagal Tel. Nos. (044) 794-9662 OIC: Mary Rose R. Magpayo
Govt. Center, Barangay Maimpis, SM City Pampanga, JASA Road, CALAMBA BRANCH
San Fernando City, Pampanga WALTERMART GUIGUINTO – SO San Jose, San Fernando City, Pampanga Branch Head: Josephine S. Hipolito
Tel Nos. (045) 455-5359, 455-5213, OIC: Jenny T. Roxas SSS Building, National Highway,
455-5360 Waltermart Guiguinto, Mc Arthur SAN JOSE DEL MONTE BRANCH Parian, Calamba City, Laguna
Fax No. (045) 861-3174 Highway, Brgy. Ilang-Ilang, OIC - Branch Head: Ma. Theresa A. Ribuyaco Tel. Nos. (049) 545-1689, 545-9663, 545-
Guiguinto, Bulacan Starmall San Jose Del Monte, Quirino 9667, 545-6860 loc 121
ANGELES BRANCH Tel No. (044) 931-1852 Highway corner Kaypian Road, Brgy. Fax No. (049) 545-6859
Branch Head: Normita M. Cruz Kaypian, San Jose Del Monte, Bulacan
Level 3, MarQuee Mall, Francisco G. Nepo MEYCAUAYAN BRANCH Tel. Nos. (044) 797-0394, 769-2709, WALTERMART- MAKILING-SO
Ave., Pulung Maragul, Angeles City Branch Head: Albina Leah C. Manahan 769-2743 OIC: Lilybeth R. Ramos
Tel. Nos. (045) 304-4158, 304-1912, Esperanza Mall, Mc Arthur Highway, Barangay Makiling, National Highway,
304-1921, 304-4136, 304-4146, 304-4149 Calvario, Meycauayan City, Bulacan STA. MARIA BRANCH Calamba, Laguna
Tel. Nos. (044) 228-5886, 228-6020 OIC - Branch Head: Miriam A. Camiling Tel. No. (049) 530-3720
CLARK - SO Fax No. (044) 228-5872 NEM Bldg., Gov. Fortunato Halili Ave.,
OIC: Marilou D. Carbungco Bagbagin, Sta. Maria, Bulacan CARMONA BRANCH
Clark Polytechnic, Jose Abad Santos BULAKAN - RO Tel No. (044) 815-0898 Branch Head: Eva E. Tomenio
Avenue, Clark Freeport Zone Pampanga OIC: James Carter D. Pajardo ESJBDC Bldg., Governor’s Drive, Maduya,
Municipal Hall, Bulakan, Bulacan WALTERMART STA. MARIA - SO Carmona, Cavite
ROBINSONS PLACE ANGELES - SO Wednesday 8am - 5pm OIC: Salvador M. Tamor Jr. Tel. No. (046) 413-0683
OIC: Erwin S. Dumlao Waltermart, Provincial Road cor., Bypass
McArthur Highway, Balibago, OLONGAPO BRANCH Road, Barangay Sta. Clara, Sta Maria, GMA - RO
Angeles City, Pampanga Branch Head: Marilou M. Santos Bulacan OIC: Gilfred S. Capuz
Wung Chun Kar Bldg., 35 Gordon Ave., Tel. No. (044) 815-3927 Municipal Hall, GMA, Cavite
BALIUAG BRANCH Pag-Asa , Olongapo City, Zambales
Branch Head: Marites A. Dalope Tel. No. (047) 223-5201 LUZON SOUTH 1 DIVISION DASMARIÑAS BRANCH
AC Bldg., Doña Remedios Trinidad Highway, Fax No. (047) 222-0143 Division Head: VP Virginia S. Cruz Branch Head: Sonia H. Porras
Baliuag, Bulacan San Pablo City - SSS Bldg., Balagtas Blvd. 2/F Central Mall Annex, Km. 28, Salitran
Tel. Nos. (044) 766-1162, 797-8871 SUBIC - RO corner Paulino St., San Pablo City Road cor. Aguinaldo Highway,
Fax No. (044) 766-1162 OIC: Mercy T. Elayda Tel Nos. (049) 562-5922, (02) 520-6075, City of Dasmariñas, Cavite
Municipal Hall, Subic Zambales (049) 562-0324 Tel. Nos. (046) 416-6443, 416-6170
BOCAUE BRANCH Wednesday 8am - 5pm Fax No. (049) 562-0921
Branch Head: Justina C. Tañedo ROBINSONS PLACE DASMARIÑAS - SO
Oro Villas 2, No. 229, McArthur Highway, PAMPANGA BRANCH BACOOR BRANCH OIC: Annabel E. Decena
Brgy. Wakas, Bocaue, Bulacan OIC - Branch Head: Pablita A. David Branch Head: Exequiel O. Panganiban G/F, Emilio Aguinaldo Highway cor.
Tel Nos. (044) 769-1644, 769-1478 SSS Building, Barangay Maimpis, San Jolly Home Apartelle, Aguinaldo Highway Governors Drive, Sitio Palapala,
Fax No. (044) 769-1644 Fernando City, Pampanga corner Coastal Road, Talaba 7, Bacoor City Dasmariñas, Cavite
Tel. Nos. (045) 861-3176, 861-3178, Tel. Nos. (046) 472-2368, 472-2319, Tel. No. (046) 489-3874
MALOLOS BRANCH 861-3175 472-2246, 472-2134, 417-7524
Branch Head: Francisco Paquito L. Lescano Fax No. (045) 861-3174 INFANTA BRANCH
Ground Floor, N-4 Building, The Cabanas, ROBINSONS PLACE IMUS - SO Branch Head: Eleanor R. Ebreo
Mc Arthur Highway, Malolos City, Bulacan ROBINSONS STARMILLS - SO OIC: Loida H. Caiclian CNV Business Hub, 311 Gen. Luna St.,
Tel. Nos. (044) 896-3325, 896-3327 OIC: Julieta T. Dizon 4/F, Emilio Aguinaldo Highway, Tanzang Infanta, Quezon
Fax Nos. (044) 792-1176 Robinsons Starmills Pampanga, Luma, Imus, Cavite Tel. No. (042) 535-2707
Tel No. (046) 474-0074

POLILIO - RO STA. CRUZ BRANCH Streets, Lumang Bayan, Calapan City, SIBUYAN – RO
OIC: Gwendolyn J. Crisostomo Branch Head: Roman R. Belen Oriental Mindoro OIC: Kristian F. Pastrana
Municipal Hall, Polilio Island Agustin Lo Bldg., Brgy., Pagsawitan, Tel. Nos. (043) 288-2267, 286-7133, 288-2427 Municipal Hall, Sibuyan Island
Every 3rd Tuesday of the month Sta. Cruz, Laguna Fax No. (043) 288-2267 Every 3rd week of the month 8am-5pm
Tel./Fax No. (049) 501-4531 (Tuesday-San Fernando, Wednesday –
LUCENA BRANCH BONGABONG - SO Cajidicoan, Thursday – Magdiwang)
Branch Head: Victoria A. Liwanag CENTTRO MALL, LOS BAÑOS – SO OIC: Ryan A. Lubos
Lucena Grand Central Terminal Bldg., OIC: Neil D. Novillos Atienza Bldg. P. Burgos cor. Mabini Sts., PUERTO PRINCESA BRANCH
Diversion Road, Ilayang Dupay, Lucena City Centtro Mall, Lopez Avenue, Brgy. Poblacion, Bongabong, Oriental OIC Branch Head: Abdultalib A. Abirin
Tel. Nos. (042) 710-8626, 373-6421 Bgy. Batong Malake, Los Baños ,Laguna Mindoro Go Siong Kuan Bldg., Lacao St.,
Fax No. (042) 710-4240 Tuesday – Saturday 9:00am – 6:00pm Tel. No. (043) 283-5110 Puerto Princesa City, Palawan
Tel. No. (049) 530-8993 Tel. Nos. (048) 433-7147, 433-7148, 433-1671
GUMACA - SO PINAMALAYAN - RO Fax No. (048) 433-2726
OIC : Johnrico Carl A. Follosco SINILOAN - SO OIC: Ariel M. Abueva
R. Alvarez Bldg., No. 13 Tañada St., Brgy. OIC : Cedric P. Ramores One Stop Shop Bldg., Poblacion BROOKES POINT – SO
Pipisik, Gumaca, Quezon Temprosa Bldg., Bagong Barangay Pinamalayan, Oriental Mindoro OIC: Irna S. Villanueva
Tel. No. (042) 717-6925 Siniloan, Laguna Every Friday Brooke’s Point Municipal Hall Building,
Mon-Fri 8:00am - 5:00pm Brooke’s Point, Palawan
ALABAT - RO Tel. No. (049) 559-5522 LEMERY BRANCH
OIC: Christian Ferdinand C. Balmes Branch Head: Jessica M. Agbay ROBINSONS PLACE PALAWAN - SO
Municipal Compound, Brgy. 1, TAGAYTAY BRANCH Xentro Mall, Ilustre Avenue, Lemery, OIC: Francine Abigail F. Gabuco
Poblacion, Alabat, Quezon Branch Head: Monica P. Dino Batangas National Highway, Barangay San Manuel,
JPD Bldg., Calamba Road, Brgy. San Jose, Tel. Nos. (043) 318-2623, 318-2470 Puerto Princesa City, Palawan
ROSARIO (EPZA) BRANCH Tagaytay City
Branch Head: Marina Paulina G. Pante Tel. No. (046) 413-4612 BALAYAN - SO TAYTAY, PALAWAN - SO
SSS Bldg., EPZA, Rosario, Cavite Fax No. (046) 413-0385 OIC: William T. Ballelos OIC: Zenia S. Delcoro
Tel No. (046) 437-0025 PED Realty & Devt. Corp. Building, Taytay Municipal Hall Building,
Fax No. (046) 437-2290 LUZON SOUTH 2 DIVISION PED Plaza Business Center, Balayan, Taytay, Palawan
Division Head: VP Nilo D. Despuig Batangas
SAN PABLO BRANCH SSS Bldg., National Highway, Kumintang Ilaya, Tel. No. (043) 706-4197 CORON - RO
OIC Branch Head: Liwayway M. Alcantara Batangas City OIC: Mayette A. Bautista
SSS Bldg., Balagtas Blvd. corner M. Paulino Tel. Nos. (043) 723-5185, 723-3873, 723- LIPA BRANCH Municipal Hall , Poblacion Coron, Palawan
St., San Pablo City 3874, 702-6933, 702-5739 Branch Head: Joseph Pedley V. Britanico Quarterly (2 weeks duty)
Tel. Nos. (049) 521-0831, 562-7503, AMR Building, Pilahan, Sabang, Lipa City
562-4506, 561-1559, 521-3349 BATANGAS BRANCH Tel. No. (043) 756-7507 * 757-1365 SAN JOSE, OCC. MINDORO BRANCH
Branch Head: Edwin S. Igharas Fax No. (043) 756-1953 Branch Head: Frederick D. Isip
SANTA ROSA BRANCH SSS Bldg., National Highway, Kumintang Ilaya, Magsino Bldg., corner Palma and Sikatuna
Branch Head: Grace R. Velasco Batangas City ODIONGAN BRANCH Sts., San Jose, Occidental Mindoro
2nd Floor, Waltermart Bldg., Balibago Tel. Nos. (043) 723-5185, 723-3873, 723- Branch Head: Roberto D. Marcelo Tel. No. (043) 457-0093
Highway, Santa Rosa City, Laguna 3874, 723-0766 FLH Promenade Suite, Plaridel Street,
Tel No. (049) 543-0844 Sitio Cocoville, Dapawan, Odiongan, Romblon MAMBURAO – SO
Fax No. (049) 543-0852 BOAC BRANCH Tel No. (042) 567-5114 Cervando Hall, Municipal Compound,
Branch Head: Santisima Rosario C. Baac Mamburao, Occidental Mindoro
ROBINSONS STA. ROSA MARKET - SO 10 De Oktubre St., Brgy. Malusak, ROMBLON – RO Monday to Friday
OIC: Mark Alvin D. Badiola Boac, Marinduque OIC: Noemi S. Famisaran
L-3 Old National Highway, Brgy. Tagapo, Tel. No. (042) 332-1872 Ground Floor, Capitol Bldg., Romblon, LUZON BICOL DIVISION
Santa Rosa, Laguna Romblon Division Head: OIC VP Elenita S. Samblero
Tel. No. (049) 533-9010 CALAPAN BRANCH Every 4th week of the month – Monday SSS Bldg., Concepcion Pequeña, Naga City
Branch Head: Imelda G. Familaran to Friday Tel No. (02) 250-8120
Uy Bldg., Corner Roxas and Governor Ignacio Fax No. (054) 473-9152

DAET BRANCH MASBATE BRANCH Tel. Nos. (052) 487-5333, 830-3092 North Reclamation Area, Cebu City
Branch Head: Prisco S. Sorsona Branch Head: Ermina Maria P. Robredo Fax No. (052) 487-5333 Tel. Nos. (032) 255-0705, 255-0709
G/F Ricasio Bldg., Carlos II Street, Brgy. 3, Reloao Bldg., Ibañez Street, Poblacion 2,
Daet, Camarines Norte Masbate City VIRAC BRANCH LAPU-LAPU BRANCH
Tel. No. (054) 571-2764 Tel. No. (056) 588-0711 Branch Head: Divina T. Avila OIC – Branch Head: Eric A. Coronado
Fax No. (054) 440-3140 Fax No. (056) 333 - 3499 P. Araojo Shopping Arcade, G/F Annex Bldg. Gaisano Mactan Island
Cavinitan, Virac, Catanduanes Mall, Pajo, Lapu-lapu City, Mactan, Cebu
JOSE PANGANIBAN - RO NAGA BRANCH Tel. Nos. (032) 341-1004, 340-1886, 340-8050
OIC: Gemma L. Moreno Branch Head: Virgilio A. Santiago VISAYAS OPERATIONS GROUP Fax No. (032) 340-6499
Municipal Hall, Jose Panganiban, SSS Bldg., Concepcion Pequeña, Naga City Group Head: SVP Helen C. Solito
Camarines Norte Tel. Nos. (054) 472-9791, 472-5932 SSS Bldg., Brgy. Kalubihan Osmeña MANDAUE BRANCH
2nd and last Wednesday of the month Fax Nos. (054) 472-9724, 472-5933, Boulevard, Cebu City Branch Head: Gemma C. Caberte
9:30 am to 4:00 pm (02) 250-8121 Tel No. (032) 253-1085, 239-6248 3F J Centre Mall, A.S. Fortuna St., Bakilid,
Mandaue City
LABO – RO SORSOGON BRANCH VISAYAS CENTRAL 1 DIVISION Telefax No.: (032) 346-4983
OIC: Aissa Cleotilde M. Avellana Branch Head: Antonio A. Casimiro Division Head: OIC VP Alberto L.
Municipal Hall, Labo, Camarines Norte Jomil Enterprises Bldg., Quezon St., Polvorista, Montalbo TAGBILARAN BRANCH
Thursday (9am - 4pm) Sorsogon City 3rd Floor, SSS Bldg., Brgy. Kalubihan OIC – Branch Head: Benjamin A. Pombo
Tel Nos. (056) 211-1638, 211-0179 Osmeña Boulevard, Cebu City 2F Galleria Luisia Bldg., Gov. Celestino
GOA BRANCH Fax No. (056) 421-5454 Tel No. (032) 253-0709 Gallares St., Tagbilaran City, Bohol
OIC Branch Head: Elizabeth A. De Guzman Tel. Nos. (038) 501-7055, 412-3934
Uy Bldg., Scout Fuentebella Street, BULAN - RO BOGO BRANCH
Poblacion, Goa, Camarines Sur OIC: Richard E. Chil OIC – Branch Head: William P. Penserga TALIBON - SO
Tel. No. (054) 881-9094, (054) 881-9451 Municipal Hall, Bulan, Sorsogon Tan Bldg., San Vicente St., Bogo, Cebu OIC: Marife B. Amora
Fax No. (054) 881-9451 (Tuesday) Tel No./Fax No. (032) 434-7559 Talibon Municipal Hall, Poblacion,
Talibon, Bohol
OCAMPO - RO DONSOL - RO CEBU BRANCH Tel No. (038) 515-1037
OIC: Elenita C. Casi OIC: Edward C. Babasa OIC: Alberto L. Montalbo
Municipal Hall, Ocampo, Camarines Sur Municipal Hall, Matnog, Sorsogon SSS Bldg., Brgy. Kalubihan Osmeña UBAY - SO
Wednesday 8am - 12pm Every 3rd Wednesday of the month Boulevard, Cebu City OIC: Annabel A. Pueblo
Tel. Nos. (032) 505-9301 (to 9310) Ubay Municipal Hall, Poblacion, Ubay, Bohol
IRIGA BRANCH IROSIN - RO Fax No. (032) 254-0674
OIC Branch Head: Rolando G. Gomez OIC: Richard E. Chil TALISAY BRANCH
Cerillo Bldg., No. 272 National Highway, Municipal Hall, Irosin, Sorsogon ROBINSONS FUENTE, CEBU - SO OIC - Branch Head: Maria Judy G. Go
San Nicolas, Iriga City, Camarines Sur 2nd and 4th Wednesday of the month OIC: Anarita A. Labiaga-Bodo Rosalie Bldg. Gaisano Grand Fiesta Mall,
Tel. No. (054) 456-0876 Sta. Cruz, Fuente Osmeña Boulevard, Highway, Tabunok, Talisay City, Cebu
Fax No. (054) 299-2530 MATNOG - RO Cebu City Tel. No. (032) 520-6458, 520-7234
OIC: Richard E. Chil Tel. No. (032) 254-1119
LEGAZPI BRANCH Municipal Hall, Matnog, Sorsogon TOLEDO BRANCH
Branch Head: Claribel L. Rebueno Every 3rd Wednesday of the month SM CEBU - SO Branch Head: Alieta I. Basubas
Morante Bldg., Imperial Court Subd., OIC: Rosario Connie C. Moring Peñalosa St., Luray 1, Toledo City
Phase II, Legazpi City PILAR - RO SM City Cebu, North Reclamation Area, Tel No. (032) 467-9644
Tel. Nos. (052) 480-7301, 480-7076 OIC: Edward C. Babasa Cebu City
Fax No. (052) 480-7074 Municipal Hall, Binanuahan Pilar, Sorsogon VISAYAS CENTRAL 2 DIVISION
Tel. No. (032) 340-8060
Every Monday Division Head: VP Mario V. Corro
LIGAO - SO Yuvallos Bldg., Veloso St., Punta, Ormoc City
TABACO BRANCH CEBU - NRA BRANCH Tel No. (053) 255-4658
OIC: Ryan Gene R. Vasquez
Branch Head: Alberto R. Bonafe, Jr. Branch Head: Verda S. Torrefranca Fax No. (053) 255-5241
Ground Floor, Ligao Municipal Hall Bldg.,
Ground Floor, Lao Bldg., Bocalbos St., Basud, Level 3, Robinsons Galleria Cebu, General
Ligao City
Tabaco City Maxilom Avenue corner Osmeña Blvd.,
Tel. No. (052) 485 - 1297

CALBAYOG BRANCH VISAYAS WEST 1 DIVISION ROBINSONS DUMAGUETE - SO ANTIQUE BRANCH
OIC - Branch Head: Joel C. Tonido Division Head: OIC VP Lilani B. Benedian OIC: SSO III Rafael Gilbert James S. Rivera Branch Head: Eva J. Cura
PNB Bldg., Maharlika Highway, Obrero SSS Bldg., Lacson St., Bacolod City Dumaguete Business Park, Calindagan Eagle’s Place Dalipe Building, Trade Town
Calbayog City, Western Samar Tel Nos. (034) 433-9434, 435-0161 Dumaguete City, Negros Oriental Dalipe San Jose de Buenavista, Antique
Tel. Nos. (055) 209-2738, 209-2527 Fax No. (034) 434-5130 Tel. No. (035) 421-0450 Tel/Fax No. (036) 540-8112
CATARMAN - SO BACOLOD BRANCH SIQUIJOR - SO KALIBO BRANCH

OIC: Herminia T. Lusara OIC-Branch Head: Teresita T. Gonora OIC: Irish B. Jimenez Branch Head: Elisa M. Llavan
Singzon Bldg., cor. Quirino and Balite SSS Bldg., Lacson Street, Siquijor Public Maket Bldg., F. Atad JGM Bldg., 302 Goding Ramos St., Kalibo, Aklan
Streets, Catarman, Northern Samar Bacolod City, Negros Occidental Street, Siquijor Tel/Fax. No. (036) 500-8360
Tel. No. (055) 251-8069 Tel. Nos. (034) 433-1378, 434-4749, 709-0880 Tel No. (035) 480-9019
Fax No. (034) 433-2293 BORACAY - SO
CATBALOGAN BRANCH KABANKALAN BRANCH 2nd Floor Barangay Hall, Manoc-Manoc,
Branch Head: Aileen A. Olaran ROBINSONS PLACE BACOLOD - SO OIC-Branch Head: Josephine P. Sombilla Boracay, Malay, Aklan
To Chip Bldg., cor San Bartholomew St. & OIC: Carmelita D. Huilar NZBC 3 Bldg., Hi-way to Talubangi Tel. No. (036) 286-3401
Taft Avenue, Catbalogan City, Western Samar Lacson Street, Mandalagan, Bacolod City Kabankalan City, Negros Occidental
Telefax: (055) 251-5393 Telephone No. (034) 441-2239 Tel. Nos. (034) 471-2224, 746-8130 ILOILO-CENTRAL BRANCH
Branch Head: Emelia B. Solinap
BORONGAN -SO BACOLOD-EAST BRANCH SAGAY BRANCH TTW Bldg., cor JM Basa and Mapa St., Iloilo
OIC: Renes C. Faustino Branch Head: Lina V. Hilado Branch Head: Jane T. Gargoles City, Iloilo
Lupos Bldg., Real Street, Brgy., Songco, East One Atrium Bldg., Burgos Ext., JGM Bldg., National Highway cor., Roxas Tel. Nos. (033) 338-1307, 509-9828, 337-5533
Borangan, Eastern Samar Brgy. Villamonte, Bacolod City Avenue, Sagay City, Negros Occidental Fax Nos. (033) 509-7850, 336-7814, 337-5533
Tel No. (055) 560-8007 Tel. Nos: (034) 441-6599, 441-6614 Tel. Nos. (034) 488-0112, 722-1869
Fax No. (034) 488-0270 ROBINSONS PLACE ILOILO - SO
MAASIN BRANCH BAGO BRANCH OIC: Ruth S. Inquit
Branch Head: Gregorio S. Baroza Branch Head: Ma. Sheila V. Galeno SAN CARLOS BRANCH Corner De Leon & Quezon Streets, Iloilo City
Saludo Bldg., Kanleon Street JGM Bldg., General Luna St., Bago City, Branch Head: Isaac P. Ciocon Jr. Tel. No. (033) 335-5424
Maasin City, Southern Leyte Negros Occidental Emerald Bldg., Center Mall City Center
Tel. Nos. (053) 570-8551, 381-2117 Tel. No. (034) 732-8888 San Carlos City, Negros Occidental ROBINSONS PLACE JARO - SO
Fax No. (034) 461-0910 Tel. Nos. (034) 312-5422, 312-5316 Robinsons Place Jaro, E. Lopez St., Jaro,
ORMOC BRANCH Fax No. (034) 729-3928 Iloilo City
Branch Head: Porferio A. Salidaga Jr. BAIS BRANCH
Yuvallos Bldg., Veloso St., Punta, Ormoc City Branch Head: Vincent O. Trani GUIHULNGAN - SO PASSI - SO
Tel. Nos. (053) 255-4658, 255-5241, 561-2476 Amorganda Bldg., National Highway, OIC: Lawrence Jude P. Burgos OIC: Rogelio S. Sodusta, Jr.
Talungon, Bais City, Negros Oriental 2nd Floor Guihulngan Public Market PASSI Economic Enterprise, Passi City
BILIRAN-SO Tel. No. (035) 541-5361 Bldg., Guihulngan, Negros Oriental Tel. No. (033) 311-6382
OIC: Dyanne C. Angulo Fax No. (035) 402-3096 Tel. No. (035) 410-4188
DA Bldg., Capitol Grounds, Brgy. ILOILO-MOLO BRANCH
Calumpag, Naval, Biliran DUMAGUETE BRANCH VICTORIAS CITY BRANCH Branch Head: Rene Moises G. Gonzales
Tel. No. (053) 500-8195 OIC - Branch Head: Lynlee Lu G. Dato OIC Branch Head: Brenda B. Cruz GT Mall Plaza, M.H. Del Pilar, Molo, Iloilo City
MM Kho Bldg., Romero Highway, Bagacay, Rainbow Mall, Osmeña Ave., Victorias City, Tel No. (033) 330-2963, 330-2961
TACLOBAN BRANCH Dumaguete City, Negros Oriental Negros Occidental
Branch Head: Lilibeth A. Cajucom Tel. No. (035) 225-4340 Tel. No. (034) 399-2953, 717-6234 ROXAS BRANCH
Robert Yu Bldg., National Highway, Brgy. Fax No. (035) 422-0134 Fax No. (034) 399-2954 Branch Head: Angelo O. Blancaver
Fatima Marasbaras, Tacloban City, Leyte City Mall Roxas Annex Building, Arnaldo
Telefax No. (053) 321-4310 BAYAWAN-SO VISAYAS WEST 2 DIVISION Blvd., Roxas City
OIC: Rafael N. Alonte Division Head: OIC VP Raul A. Casiano Tel. No. (036) 522-3839
Integrated Business Center, Villareal, GT Mall Plaza, MH Del Pilar, Molo, Iloilo City Fax No. (036) 621-0611
Bayawan City, Negros Oriental Tel Nos. (033) 330-2963, 330-2961
Tel. No. (035) 228-3670

ROBINSONS PLACE ROXAS - SO CAMIGUIN BRANCH SURIGAO BRANCH Arthur highway & Maa Road, Matina
OIC: Ma. Noreen B. Bacalocos OIC - Branch Head: Alan L. Sayon Branch Head: Jose Roel J. Herbieto Davao
Pueblo de Panay, Brgy. Lawa-an, Roxas City G/F, Barlaan Bldg., Arana St., Mambajao, Parkway Building., Km. 2 National Highway, Tel. No. (082) 285-3959
Tel. No.: (036) 651-0166 Camiguin Brgy. Luna, Surigao City, Surigao del Norte
Tel. No. (088) 387-2099 Tel. No. (086) 231-7033 DAVAO - ILUSTRE BRANCH
MINDANAO OPERATIONS Fax No. (088) 387-2070 Fax Nos. (086) 826-2431, 826-2437 Branch Head: Ellen A. Estoque
Group Head: SVP Eddie A. Jara 5th Floor, Gaisano Grand Citimall Davao,
SSS Bldg., J.P. Laurel Ave., Bajada, Davao City CDO – LAPASAN BRANCH DAPA - RO Ilustre St., Davao City
Tel No. (082) 222-3023 Branch Head: Valentine V. Aunzo OIC: Sherlita L. Solis Tel Nos. (082) 224-2167, 224-2093, 297-6336
Fax No. (082) 221-3502 G/F Market City and East Bound Integrated Municipal Hall, Dapa Fax No. (082) 553-5658
Terminal, Agora, Lapasan, CDO Monday
MINDANAO NORTH Tel. Nos. (088) 880-7024, 880-7025 DIGOS BRANCH
Division Head: VP Edwin M. Alo TANDAG BRANCH Branch Head: Edgar P. Juanich
SSS Bldg., Carmen Patag Road, Carmen, GINGOOG BRANCH Branch Head: Benigno J. Dagani Jr. Rebecca Sy Bldg., Lapu-Lapu Ext., Digos
Cagayan de Oro City Branch Head: Perkins B. Calixtro Pimentel Bldg., Donasco St., Tandag, City, Davao del Sur
Tel Nos. (088) 858-3792, 350-3531 Villa Hermosa Bldg., Doña Graciana St., Surigao del Sur Tel. Nos. (082) 553-5658, 553-7343
Fax Nos. (088) 858-3790, 858-3791 Brgy. 20, Gingoog City, Misamis Oriental Tel. No. (086) 211-3718 Fax No. (082) 553-5658
Tel. No. (088) 427-7720 Fax. No. (086) 211-3185
BUTUAN BRANCH Fax No. (088) 861-0199 MATI BRANCH
Branch Head: Antonio G. Fabia VALENCIA BRANCH OIC – Branch Head: Erec C. Rana
Rudy Tiu Bldg., A.D. Curato St., Butuan City, ILIGAN BRANCH Branch Head: Marilyn O. Tamayo Old NIA Bldg., Panamin, Matiao Road,
Agusan del Norte Branch Head: Cheryl V. Jariol CAP Bldg., Sayre Highway, Hagcol, Mati City, Davao Oriental
Tel. Nos. (085) 225-2153, 342-3003 Mindanao Sanitarium & Hospital College Valencia City, Bukidnon Tel. Nos. (087) 388-4585, 811-1448, 388-3754
Fax No. (085) 815-5008 Bldg., Tibanga Highway, Iligan City Tel. No. (088) 828-0275 Fax No. (087) 388-4585
Tel. Nos. (063) 221-2988, 221-6179, 221- Fax No. (088) 222-3748
ROBINSONS PLACE BUTUAN - SO 5374, 221-5248 PANABO BRANCH
OIC: Johnny T. Velasco Fax No. (063) 221-2932 MINDANAO SOUTH 1 Branch Head: Valeriano P. Wenceslao, Jr.
J. C. Aquino Ave. Libertad, Butuan City Division Head: VP Emmanuel R. Palma Door 5, Centino Building, Quezon Blvd.,
Tel/Fax. No. (085) 225-0088 OROQUIETA BRANCH SSS Bldg., J.P. Laurel Ave., Bajada, Davao City Brgy. Sto. Niño Panabo City
OIC – Branch Head: Juliet C. Abuton Tel No. (082) 222-3148 Tel Nos. (084) 628-4037, 628-4091
CABADBARAN - RO Oroquieta Town Center, Canubay, Oroquieta City Fax No. (082) 226-3779 Fax No. (084) 628-4037
OIC: All Butuan Accounts Officers on Tel. No. (088) 531-1210
rotation basis Fax No. (088) 531-1870 BISLIG BRANCH TAGUM BRANCH
Municipal Hall, Cabadbaran City Branch Head: Roselane B. Plaza Branch Head: Jose S. Catoto, Jr.
Wednesday OZAMIS BRANCH Natalio Plaza Bldg., Espiritu St., Mangagoy, 2nd Level, Gaisano Grand Mall, Apokon
Branch Head: Anna Pearl J. Fuentes Bislig City, Surigao Del Sur Road, Tagum City, Davao del Norte
CAGAYAN DE ORO BRANCH Grandway Building, Don Anselmo Bernard Tel Nos. (086) 853-2333 Tel. Nos. (084) 216-9397, 216-9398, 216-
Branch Head: Maria Raine L. Jamero Ave., Ozamis City Fax No. (086) 853-4126 2994, 216-2995
SSS Bldg., Carmen Patag Road, Carmen Tel. Nos. (088) 521-0441, 521-3397 Fax No. (084) 216-9397
Cagayan de Oro City, Misamis Oriental Fax No. (088) 521-3396 DAVAO BRANCH
Tel. Nos. (088) 350-3529, 350-3530 Branch Head: Rizalito Alberto C. De Leon NCCC MALL TAGUM - SO
Fax Nos. (088) 858-6790, 858-6791 SAN FRANCISCO, AGUSAN BRANCH SSS Bldg., J.P. Laurel Ave., Bajada, Davao City OIC: Hildebrando S. Ortega
Branch Head: Arnold O. Pepino Tel. Nos. (082) 222-6810, 221-3575, 221- 3/F, NCCC Mall of Tagum, National
ROBINSONS CAGAYAN DE ORO - SO Alexander Bldg., Purok IV, Brgy. Hubang, 3493, 221-3536, 227-7273, 221-3505, Highway Tagum City
OIC: Leo A. Arellano San Francisco, Agusan del Sur 227-2163 Tel No. (084)655-6274
Rosario Crescent corner Florentino St. Fax No. (082) 222-6810
Limketkai Center, Cagayan De Oro City TRENTO - RO ROBINSONS PLACE TAGUM - SO
OIC: Exequiel M. Amplayo NCCC MALL DAVAO – SO OIC: Rachael R. Langhe
Municipal Hall, Trento OIC: Fe T. Quibin Level 4, Robinsons Place Tagum, Visayan
Tuesday 3rd Floor, NCCC Mall Matina Cor. Mc Village, Tagum City

MARAGUSAN - RO ROBINSONS PLACE GEN SAN - SO IPIL BRANCH
OIC: Ryan L. Manguilimotan OIC: Galilee F. Rodriguez Branch Head: Rudy M. Lacandalo
(Thursday & Friday) J. Catolico Sr Avenue, Chiong Bldg., Poblacion Ipil, Zamboanga Sibugay
Maragusan Growers Multi-Purpose Lagao, General Santos City Tel. No. (062) 333-2295
Cooperative, Rizal St., Maragusan, Tel No. (083) 552-2917 Fax No. (062) 333-2498
Compostella Valley
SARANGANI – SO JOLO BRANCH
TORIL BRANCH OIC: Roger B. Lozada Branch Head: Akili N. Ambutong
Branch Head: Julious J. Wales G/F Old Capitol Bldg., Sarangani Sulu Masonic Bldg., Bus-Bus St., Jolo, Sulu
Ground Floor, Gaisano Grand Mall- Toril, Provincial Capitol Compound, Alabel Telefax No. (085) 341-8911 loc. 2356
Saavedra St., Toril, Davao City, Sarangani Province
Tel. Nos. (082) 291-0012, 291-0156, 291-1761 Tel. No. (083) 508-0058 TAWI-TAWI - SO
Fax No. (082) 291-0106 OIC: Carlos Rodrigo O. Balbon
KIDAPAWAN BRANCH Kandero Bldg., Poblacion, Bongao, Tawi-Tawi
CALINAN – SO OIC - Branch Head: Monique S. Alcantara Tel. Nos. (068) 268-1001
OIC: Virgilio B. Comonal Jr. G/F, ROMA Bldg., Quezon Blvd., Kidapawan
Room # 5 Calinan District Hall Office, City, North Cotabato PAGADIAN BRANCH
Aurora St., Calinan, Davao City Tel. No. (064) 278-3384 Branch Head: James B. Buckly
Tel No. (082) 295-0491 Fax No. (064) 288-1580 Ancajas Bldg., Sanson St., San Francisco,
Pagadian City, Zamboanga del Sur
MINDANAO SOUTH 2 KORONADAL BRANCH Tel. Nos. (062) 215-1160, 214-1633, 214-1819
Division Head: OIC VP Jove L. Colasito Branch Head: Suzette H. Purificacion Fax Nos. (062) 214-2466, 215-4164
SSS Bldg., Macar Highway, Brgy. Labangal, ALCA Bldg., 712 Aurora St., Koronadal City,
General Santos City South Cotabato ZAMBOANGA BRANCH
Tel No. (083) 554-5755 Tel. Nos. (083) 228-8350, 228-8351, 228-3131 Branch Head: Elizabeth G. Cabatingan
Fax No. (083) 554-2755 Fax No. (083) 228-5292 PHIDCO Bldg., Veterans Avenue
Zamboanga City, Zamboanga del Sur
COTABATO BRANCH TACURONG BRANCH Tel. Nos. (062) 991-7508, 991-2007, 991-1475
Branch Head: Sukarno D. Pendaliday Branch Head: Serafin G. Hingco Fax No. (062) 993-04-18
S.T. Lim Holdings, Inc., Bldg., Makakua St., CYC Bldg., National Highway Brgy.,
Cotabato City Buenaflor, Tacurong City, Sultan Kudarat ZAMBOANGA ECOZONE - SO
Tel. No. (064) 421-8289 Telefax No. (064) 477-0164 OIC: Jerico Jan N. Bustamante
Fax No. (064) 421-4515 Zamboanga City Special Economic Zone
MINDANAO WEST Authority, San Ramon, Zamboanga City
GENERAL SANTOS CITY BRANCH Division Head: VP Rodrigo B. Filoteo
OIC - Branch Head: Redentor S. Viola PHIDCO Bldg., Veterans Ave., Zamboanga City
SSS Bldg., Macar Highway Brgy. Labangal, Tel Nos. (062) 991-0118, 991-0624
General Santos City Fax No. 991-2010
Tel. Nos. (083) 554-5751, 554-5752, 554-
5754, 552-8098 BASILAN BRANCH
Fax No. (083) 554-5751 Branch Head: Ma. Salvacion F. Alam
NFK Bldg., Sunrise Village, Isabela City, Basilan
KCC GEN SAN - SO
OIC: Marieta P. Tobias DIPOLOG BRANCH
Veranza Mall, J. Catolico Sr. Street OIC - Branch Head: Cecile C. Amit
Lagao, General Santos City Ramos Bldg., Rizal Ave., Dipolog City
Tel. No. (083) 302-5389 Tel. No. (065) 212-2518
Fax No. (065) 212-4834

AL KHOBAR, KSA KUWAIT
DIRECTORY OF FOREIGN OFFICES Al Ajaji Bldg., 1st St., Cross King Abdullah POLO-OWWA Blk. 1 St. 101, Villa 816 & 817
Street, Al Shamalia District, P.O. Box 2539, Al Siddeeq Area 47721, State of Kuwait
Al Khobar 31952, KSA Mobile No. (+965) 6097-1901
FOREIGN REPRESENTATIVE OFFICES MACAU Tel. No. (966 13) 898-6500 Email: kuwait@sss.gov.ph
Philippine Consulate General Fax No. (966 13) 864-5033 Representative: Jeremy M. Redulla
ASIA Units 1404-1406, 14/F AIA Tower Mobile No. (966 53) 124-2183
Avenida Comercial de Macau, Macau SAR Email: alkhobar@sss.gov.ph MUSCAT, OMAN
BRUNEI, DARUSSALAM Mobile No.: (853) 6641-8717 Representative: Mark Roue N. Oliva Embassy of the Philippines
Embassy of the Philippines Email: mon_cheng03@yahoo.com Bldg. No. 1041/1043, Way No. 3015
Simpang 336, Diplomatic Enclave Representative: Kristmond Rolly B. Cheng BAHRAIN Al Kharijiya Street, Shatti Al Qurum,
Kampung Kianggeh, Jalan Kebangsaan (Local Hire) Embassy of the Philippines Muscat, Sultanate of Oman
Bandar Seri Begawan, Brunei Darussalam Villa No. 939, Road No. 3320, Block 332 Mobile No. (+968) 9192-1723
00673 SINGAPORE Mahooz Area, Manama, Kingdom of Bahrain Email: oman@sss.gov.ph
Telefax Nos. (673) 222-1173 Embassy of the Philippines Mobile No. (973) 3690-6218 Representative: Romell V. Regino
Email: brunei@sss.gov.ph 20 Nassim Road, Singapore 258395 Email: baharain@sss.gov.ph
Representative: Mary Jessielyn C. Sia Mobile No. (659) 679-5266 Representative: Edre G. Bayno RIYADH, KSA
Email: singapore@sss.gov.ph Embassy of the Philippines
HONG KONG Representative: Elena DG. Clemente DOHA, QATAR Site D4, Collector Road C, Diplomatic
Philippine Consulate General Philippine Overseas Labor Office Quarters, Riyadh 11693, KSA,
14th Floor United Center Building TAIPEI, TAIWAN Corner Al Furat, St. 960 & Al Qaisoum St. P.O Box 94366
95 Queensway, Admiralty, Hong Kong SAR Manila Economic & Cultural Office 827, Onaiza Area, Doha, State of Qatar Tel. No. (+9665) 547-82440
Tel. Nos. (852) 2143-6394; 2528-6971; 3rd Flr. No 33, Section 2, Jianguo North Tel. No. (974) 448-78599 Email: riyadh@sss.gov.ph
2377-9556 Road, Zhongshan District, Taipei City Mobile No.: (974) 661-43076 Representative: Danilo Q. Calape
Email: hongkong@sss.gov.ph 10479, Taiwan (R.O.C.) Email: doha@sss.gov.ph
Representative: Lucille Blesilda L. Simbol/ Tel No. (8862) 2507-9187 Representative: Michael D. Ingal EUROPE
Rhea S. Balicas Fax No. (8862) 2507-9181
Mobile No. (886) 926-382563 DUBAI, UAE LONDON, UNITED KINGDOM
KAOHSIUNG, TAIWAN Email: taipei@sss.gov.ph Philippine Overseas Labor Office Embassy of the Philippines
Manila Economic & Cultural Office Representative: Leslie P. De Leon 35 Beirut Street Extension 2, No. 11 Suffolk Street, London, SW1Y 4HG,
9th Floor, Grand 50 Tower, No. 80 Min Tzu, Al Qusais 3, Dubai, United Arab Emirates United Kingdom
1st Road, Kaohsiung, Taiwan MIDDLE EAST Mobile No. (971) 5621-23426 Tel Nos. (44207) 451-1830/(44208) 432-9864
Mobile No. (+886) 90863-7513 Email: dubai@sss.gov.ph Fax No. (44207) 930-4091
Representative: Glicelda J. Wu (Local Hire) ABU DHABI, UAE Representative: Lydia E. Cabagnot E-mail: london@sss.gov.ph
Embassy of the Philippines Representative: Thelma V. Venturanza
KUALA LUMPUR, MALAYSIA W-48, Street No. 8, Sector 2-23, Plot 51, JEDDAH, KSA
Embassy of the Philippines Al Qubaisat, Abu Dhabi, UAE Philippine Consulate General MILAN, ITALY
No. 1 Jalan Changkat Kia Peng, 50450 Mobile No. (971) 50908-9407 4663 Al Fajer St., Al Rehab District 3, Philippine Consulate General
Kuala Lumpur, Malaysia Email: abudhabi@sss.gov.ph P.O. Box 4794 Jeddah 21412, KSA Via Stromboli #1 20144, Milan, Italy
Mobile No. +6011-24123488 Representative: Ruel A. Velasco Mobile No. (9665) 589-03597 Telefax No. (3902) 4351-1953
Email: malaysia@sss.gov.ph Email: jeddah@sss.gov.ph Email: milan@sss.gov.ph
Representative: Josefina A. Maduro Representative: John L. Sibbaluca Representatives: Gerald C. Ocmer (Local
Hire)

ROME, ITALY
Embassy of the Philippines
Via le delle Medaglie D’Oro 112-114,
00136 Rome, Italy
Tel No. (3906) 3973-9341
Email: rome@sss.gov.ph
Representative: Jonnah A. Cruzada
NORTH AMERICA
SAN FRANCISCO, USA

Philippine Consulate General
447 Sutter Street, 7th Floor, Suite 701
San Francisco, California, USA 94108
Tel. No. 1-415-7570641
Email: sanfo@sss.gov.ph
Representative: Marites C. Marin
TORONTO, CANADA
Philippine Consulate General
202 160 Eglinton Avenue East, Toronto,
Ontario, Canada M4P
Tel Nos. (1416) 485-2999, 485-2888, 485-
2881
Email: toronto@sss.gov.ph
Representative: Roberto V. Roldan
SSS POEA BRANCH

SSS POEA Building, Balik Manggagawa Center,
Ortigas Avenue corner EDSA, Mandaluyong City
Tel. Nos. (02) 726-1679, 724-9853
E-mail: poea@sss.gov.ph
Branch Head: Flocerfida R. Palmero
142 SSS CITIZEN’S CHARTER

SSS Citizen's Charter Guide to Top Services

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SSS Citizen's Charter Guide to Top Services

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From the

PRESIDENT AND CEO

To our valued members:

SSS CITIZEN’S CHARTER i

• Filing Maternity Benefit Reimbursement Application (Employed

PROCESSING TIME COMMITMENTS • Filing Maternity Benefit Application (SE/VM/Members

• Registering As An Employer 6 • Filing of Disability Claim Application For Member Residing

• Filing of Application for Subsequent Release of Educational • Filing of Complaints/Suggestions 117

• Submission of Loan Payment Collection List (SS Form ML-2/

• Filing for Sickness Notification of Employed Members filing

• Filing for Sickness Notification of Employed Member through

• Filing Sickness Benefit Reimbursement Application (Employed

• Filing Sickness Benefit Application (SE/VM/Members Separated

ii SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER iii

iv SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER v

• In the absence of the dependent legitimate, legitimated or legally adopted

a. The dependent parents;

The following may be designated as secondary beneficiary/ies who shall be entitled

vi SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER vii

viii SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER ix

x SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER xi

3. Get a queue MSS of SSS Member Service

4. Submit the See list of Documentary MSS of SSS Member Service

xii SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 1

• Alien Certificate of Registration

2 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 3

B. Additional Supporting Documents

• Marriage Contract/Marriage Certificate or a copy of Member Data Change Request

• Marriage Contract/Marriage Certificate

For legally separated

• Decree of Legal Separation

For annulled or with void marriage

• Certificate of Finality of Annulment/Nullity or annotated Marriage Contract/

• Decree of Divorce and Certificate of Naturalization (granted before divorce) or

For divorced Muslim member

• Certificate of Divorce (OCRG Form No. 102)

For reporting child/ren - whichever is applicable

• Birth Certificate/s or Baptismal Certificate/s or its equivalent

4 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 5

PERSON 4. Submit the Legal Personality: MSS of SSS Member Service

6 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 7

8 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 9

2. Get a queue MSS of SSS Member Service

3. Submit • Two (2) copies of MSS of SSS Member Service

10 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 11

4. Get the MSS of SSS Member Service

4. Submit • ACR/SS card/valid ID MSS of SSS Member Service

12 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 13

5. Get the MSS of SSS Member Service

14 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 15

3. If regularly AMS of SSS Junior/Senior

16 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 17

Note: If the ͷͷ Two (2) original

18 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 19

• One (1) original Notes:

20 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 21

22 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 23

24 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 25

26 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 27

3. Get a queue Corporate Lane, Member Service

28 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 29

30 SSS CITIZEN’S CHARTER SSS CITIZEN’S CHARTER 31