OPERATING INSTRUCTIONS english

VIENTO 200 / 300 / 350

INTRODUCTION

This guide has been prepared for the operator of Carrier Transicold refrigeration units. It contains basic instructions
for the daily operation of the refrigeration unit as well as safety information, troubleshooting tips, and other
information that will help you to deliver the load in the best possible condition.

Please take the time to read the information contained in this booklet and refer to it whenever you have a question
about the operation of your Carrier Transicold unit. This manual refers to the standard model. Some options may not
appear in it, and in such cases you are requested to consult our Technical Services.

Your refrigeration unit has been engineered to provide long, trouble-free performance when it is properly operated
and maintained. The checks outlined in this guide will help to minimize on the road problems. In addition, a
comprehensive maintenance program will help to insure that the unit continues to operate reliably. Such a
maintenance program will also help to control operating costs, increase the unit's working life, and improve
performance.

When having your unit serviced, be sure to specify genuine Carrier Transicold replacement parts for the highest
quality and best reliability.

At Carrier Transicold, we are continually working to improve the products that we build for our customers. As a result,
specifications may change without notice.

CONTENTS
INTRODUCTION ......................................................................................................................................................... 3
1. DESCRIPTION & IDENTIFICATION................................................................................................................... 4
1.1. Description ................................................................................................................................................ 4
1.2. Nameplate ................................................................................................................................................. 4
1.3. Noise level sticker...................................................................................................................................... 4
2. SAFETY ............................................................................................................................................................. 4
2.1. Warning stickers maintenance................................................................................................................... 6
3. PRODUCT LOADING......................................................................................................................................... 7
4. RECOMMENDED TRANSPORT TEMPERATURES.......................................................................................... 8
5. DISPLAY BOARD............................................................................................................................................... 8
5.1. Cab control description.............................................................................................................................. 8
6. OPERATION ...................................................................................................................................................... 9
6.1. Operation principle .................................................................................................................................... 9
6.2. To start the unit ......................................................................................................................................... 9
6.3. To stop the unit.......................................................................................................................................... 9
6.4. To change setpoint temperature ................................................................................................................ 9
6.5. To change defrost parameters................................................................................................................. 10
6.6. To display other data (alarms, software version, box T°) ......................................................................... 10
6.7. To change default parameters................................................................................................................. 10
6.8. Fault alarm display .................................................................................................................................. 11
7. MAINTENANCE ............................................................................................................................................... 12
7.1. Maintenance schedule............................................................................................................................. 12
7.2. Service description .................................................................................................................................. 12
8. A.T.P. EUROPE REGULATION EXTRACT ...................................................................................................... 13
9. 24H ASSISTANCE ........................................................................................................................................... 14

62-61713-01 3
1. DESCRIPTION & IDENTIFICATION 2. SAFETY

Keep the fold out sheet while reading This manual contains safety and service instructions
the instructions. to follow in order to prevent any accident. Some of
following stickers have been placed on the product
for your SAFETY.
1.1. Description
Viento 200 / 300 & 350 units are simple, tried and BEFORE USING THIS
tested design; low-cost purchase and operation to REFRIGERANT UNIT, read
equip small size delivery vehicles. i carefully all safety information
It is manufactured as a split system, enabling it to explained in this manual and
adapt to any vehicle and any configuration. indicated on the product. Be sure
that everybody who will use this
a. Flat evaporator refrigeration unit has been trained to
b. Condenser use it in a safe way.
c. Cab control
d. Main road fuse DURING THE USE OR MAINTENANCE OF THIS
e. Compressor of mounting kit REFRIGERATION UNIT,
the notes on safety are to be considered.
Viento 200 / 300 & 350 are available in 5 versions:
Personal protective
Fresh products R134a equipment :
R134a
Frozen products – LOW AMBIENT
R404A
R134a . Always use adequate Personal
Frozen products – HIGH AMBIENT Protective Equipment before
R404A
doing anything on this
refrigerant unit, as explained in
ƒ Our large range of kits enables these units to be this manual.
adapted for use with most vehicles. . Hearing protection is
recommended when unit is
1.2. Nameplate running.
Working at height :
Each unit is identified by a nameplate attached to
the frame of the unit. The nameplate identifies the Take all necessary safety
complete model number of the unit, the serial precautions when accessing
number and some other information. this refrigeration unit : use safe
ladders, working platforms with
If a problem occurs, please refer to the information appropriate guards.
on this plate, and make a note of the model and Automatic start :
serial number before calling for assistance. This
information will be needed when you contact a This refrigeration unit is
technician so that he may properly assist you. equipped with Auto-Start/Stop,
a valuable fuel saving feature.
The complete nameplate (1a) is fixed on the frame
and the additional serial number is fixed on unit side Before servicing refrigeration unit, make sure the
(1b): easily readable. main power switch is on the OFF postion. Ensure
the unit will not restart.

1.3. Noise level sticker Lock-out / Tag-out can be performed by

disconnecting and enclosing:
This sticker indicates the noise level in Lwa (sound
power level). - the negative battery cable in diesel mode
- the electrical plug in electrical mode

62-61713-01 4
 Electricity :
When this refrigeration unit
is running in electrical
operation, some devices are
powered up especially in the
electrical control box.
. Always use adequate tools
and Personal Protective
Equipment when working on
electrical devices: safety
gloves and safety glasses.
Before servicing refrigeration unit, make sure the
main power switch is on the OFF position.
Ensure this refrigeration unit is disconnected from
the local electrical network. Lock-out / Tag-out can
be performed as described above. Before working in
the electrical control box, it is required to control the
absence of tension.
Ensure that all condensers are discharged before
service to avoid electric shock.
WHEN IT IS NECESSARY TO WORK IN THE
ELECTRICAL CONTROL BOX UNDER TENSION,
PEOPLE MUST BE QUALIFIED FOR WORKS
UNDER LOW OR HIGH VOLTAGE.
Cooling oil :
- avoid prolonged or
repeated contact with the
skin.
- wash carefully after
handling.
Belts and fans :
This refrigeration unit is
equipped with Auto-
start/stop, it may start at any
time and without warning.
When the unit is running beware of belts and fans
that are moving. Before servicing refrigeration unit,
make sure the main power switch is on the OFF
position.
Ensure the unit will not restart. Lock-out / Tag-out
can be performed as described above.
When there is protective structure (fan grid or guard
for example) make sure they are in place. Never
removed them when the refrigeration unit is running.
Always keep your hands, body parts, clothes, hairs
and tools far from moving parts.
62-61713-01
Refrigerant :
The refrigerant contained in
this refrigeration unit can
cause frostbite, severe burns
or blindness in case of
projection and direct contact
with the skin or eyes.
In contact with flame or heat, refrigerant generates
toxic gas: keep any flame, any lighted object or any
source of sparks away from the refrigerant unit.
Always use Personal
Protective Equipment when
handling refrigerant: safety
clothes, safety gloves and
safety glasses.
Refrigerant handling must be done by qualified
people.
Refrigerant Use & Handling
•Combustibility - HCFC refrigerants can become
combustible when mixed with high concentrations of
air at elevated pressures including R-134a & R404A.
•Therefore, these refrigerants should not be mixed
with air under pressure for leak testing or other
purposes.
•Inhalation Hazards – All refrigerants are hazardous
if inhaled in concentrations exceeding the
recommended safe limits. The symptoms include:
headaches, nausea, sleepiness, lethargy, dizziness
and loss of coordination. It can result in irregular
heartbeat, unconsciousness and even death. The
proper remedies should be taken to eliminate or
reduce the exposures.
•Flame Enhancement – If you see a change in the
color or size of the torch flame while welding or
soldering in the presence of refrigerant vapors, stop
work immediately and ventilate the area. This flame
effect only occurs at dangerously high
concentrations of refrigerant vapors. This could
create the inhalation hazards noted above.
Skin & Eye Protection – Contact with “liquid”
refrigerants can result in immediate freezing of the
tissues, and permanent damage or blindness can
result. DO NOT handle liquid refrigerants without
proper personal protective equipment. DO NOT cut
into any refrigerant lines under pressure. DO NOT
open valves or vent equipment where you may be
sprayed with liquid refrigerant.
5
 Burning with hot and
cold :
When this refrigeration unit
is running or even after,
different components can be
very cold or hot (exhaust
pipe, tubes, coils, receiver,
accumulator or engine for
example)
Beware when operating closed from cold or hot
components.
Always use adequate safety
gloves when doing any
maintenance on this
refrigeration unit.
Cuttings :
Beware when handling or
operating closed from parts
that could be sharp (coils,
evaporators, clamps for
example).
Always use adequate safety
gloves when doing any
maintenance on this
refrigeration unit.
Battery :
This refrigeration unit may
be equipped with a lead-acid
type battery. When charging
the battery normally vents
small amounts of flammable
and explosive hydrogen gas.
Projections of acids on the
skin or eyes can cause
severe burns.
Keep any flame, any lighted
object or any source of
sparks away from the battery
elements.
Always use Personal
Protective Equipment when
handling and charging
battery: safety clothes,
safety gloves and safety
glasses.
Respect polarity when connecting a battery.
62-61713-01
CAUTION
Under no circumstances
should anyone attempt to
repair the Logic or Display
Boards. Should a problem
develop with these
components, contact your
nearest Carrier Transicold
dealer for replacement.
Under no circumstances should a technician
electrically probe the processor at any point, other
than the connector terminals where the harness
attaches. Microprocessor components operate at
different voltage levels and at extremely low current
levels. Improper use of voltmeters, jumper wires,
continuity testers, etc. could permanently damage
the processor.
Most electronic components are susceptible to
damage caused by electrical static discharge (ESD).
In certain cases, the human body can have enough
static electricity to cause resultant damage to the
components by touch. This is especially true of the
integrated circuits found on the truck/trailer
microprocessor.
Environment :
Think about protection of
environment during all the life
of this refrigeration unit.
To prevent environmental damages NEVER release
refrigerant in the atmosphere, NEVER throw coolant,
oil, battery and chemicals in the nature. It must be
recuperate and recycle according to current
regulations.
When disposing this refrigerant unit do it in an
environmentally sound way and in accordance with
current regulations.
2.1. Warning stickers maintenance
a. Keep the warning pictograms clean and without
any obstruction material.
b. Clean the pictograms with water and soap and
wipe them with soft fabric.
c. Replace damaged or missing pictograms with
new pictograms available in Carrier network.
d. If a component having a pictogram is replaced by
a new one, be sure that the new component has
the right pictogram.
e. Place a warning pictogram by applying it on a dry
surface. Press to external sides to eliminate air
bubbles.
6
3. PRODUCT LOADING
Proper air circulation in the insulated box, air that
can move around and through the load, is a critical
element in maintaining product quality during
transport. If air cannot circulate completely around
the load: hot spots or top-freeze can occur.
The use of pallets is highly recommended. Pallets,
when loaded so air can flow freely through the
pallets to return to the evaporator, help protect the
product from heat passing through the floor of the
truck. When using pallets, it is important to refrain
from stacking extra boxes on the floor at the rear of
the truck, because this will cut off the airflow.
When loading
• To be carried out with the unit stopped.
• It is recommended to open doors as little as
possible to avoid the intake of hot air and
humidity.
• Select the temperature by means of the
thermostat, according to the transported goods.
• Check the internal temperature of the goods being
loaded (using a probe thermometer).
• Take care not to obstruct the air intakes on the
evaporator section and the ventilation ducts.

Product stacking is another important factor in

protecting the product. Products that generate heat, Load spacers
fruits and vegetables for example, should be stacked
so the air can flow through the product to remove
the heat; this is called "air stacking" the product.
Products that do not create heat, meats and frozen
products, should be stacked tightly in the centre of Load on pallets
the box.
All products should be kept away from the sidewalls
of the body, allowing air to flow between the body
and the load; this prevents heat filtering through the • Leave a free space of about :
walls from affecting the product. - 6 to 8 cm between load and front wall,
- 20 cm between the top of the load and the roof,
It is important to check the temperature of the - between the floor and the load (gratings, pallets).
product being loaded to ensure that it is at the
• Do not forget to close the doors.
correct temperature for transport. The refrigeration
• Before closing the doors, check your load once
unit is designed to maintain the temperature of the
more and see that nobody is shut inside the box.
product at the temperature at which it was loaded; it
was not designed to cool a warm product.
NOTE :
For stationary
utilization, we
SOME ADVICE recommend to
place the body in
Before loading
the shade.
• Pre-cool the inside of the insulated body by
lowering the temperature for about 15 minutes.
• Evacuate the humidity existing inside the box by
carrying out a manual defrost. This can only take
place when enabled by the defrost thermostat IMPORTANT
(box temperature lower than 3°C during pull down Never leave your unit more than a
and 8°C during heating). month without running.
• Evaporator fans are protected by safety grills. In
the event of heavy duty use of the unit, ice can
accumulate on the grills. It is therefore
recommended to clean them regularly by means
of a small brush. The operation MUST be done
when the unit has been SHUT DOWN.

62-61713-01 7
4. RECOMMENDED TRANSPORT 5. DISPLAY BOARD
TEMPERATURES
5.1. Cab control description
Below are some general recommendations on Keep the fold out sheet while reading the
product transport temperatures and operating instructions.
modes for the unit. These are included for reference
only and should not be considered pre-emptive of This functional accessory simplifies all control
the set-point required by the shipper or receiver. operations. From your seat, you can carry out all the
control operations : shut-down, automatic start-up,
More detailed information can be obtained from your adjusting the set point, defrost, program to
Carrier Transicold dealer. customize unit operation to your own requirements,
manage error messages in event of malfunction.
Product Set point range
Bananas 15°C (60°F) You can display the box temperature and see
Fresh fruits and +4°C to +6°C whether the set point is being maintained by
vegetables (+39°F to +43°F) checking the green indicator. The indicator lights up
Fresh meats and red in the event of malfunction. When the battery
+2°C (+36°F)
seafood voltage is too low, a fail-save safety system shuts
+2°C to +6°C down the unit. Unit restart is automatic and time-
Dairy products
(+36°F to +43°F) delayed if the voltage rises to the normal level.
Ice -20°C (-4°F)
Frozen fruits and
-18°C (0°F)
vegetables 1. Display – 3 digits
Frozen meats and
-20°C (-4°F)
seafood 2. Standby operation LED (not used)
Ice cream -25°C (-13°F)

It is essential to shut down the compartment during 3. Road operation LED

the periods when the doors are open, in order to
maintain the temperature of the cargo in the other 4. Manual defrost key
compartments and keep the unit operating correctly.
5. – key

6. Set key

7. + key

8. OFF key

9. ON key
10.Unit operation display
Green (left half):
Green led ON : cooling mode
Green led OFF: null mode (regulation)
Green led flashing: heating mode

Red : malfunction (right half)

62-61713-01 8
6. OPERATION 6.2. To start the unit

6.1. Operation principle

1. Start the vehicle engine.

Viento 200 / 300 & 350 are powered on Road mode
by the vehicle battery (alternator)
After starting up, the refrigeration unit by pressing
the key, unit start-up and shut-down are
automatic.
An open-type compressor is driven by the engine of
the vehicle. The vehicle battery (alternator) powers
the evaporator and condenser fans. The unit
automatically shuts down when the engine is
switched off with the ignition key.
The unit can be completely shut down manually by
pressing the key on the cab command.
2. Start the unit by pressing the key. Start-up is
time-delayed for 40 seconds.
3. The digital display (1.) of the cab control displays
the box temperature.
4. Check the temperature setpoint is correct by
pressing the key. The setpoint temperature is
highlighted on the digital display.
5. Enter a new setpoint if necessary (See "To
change setpoint temperature" – paragraph 6.4
p.9)
In the event of difficulty on start-up, check that:

- The main road fuse has not blown (d - p4). If it is

Temperature control
As soon as the set-point temperature has been
reached, temperature control is obtained by shut-
down and start-up of the electro-magnetic clutch.
Condenser fan is controlled by the microprocessor
and evaporator fan(s) cut out during regulation.
When transporting fragile loads such as fresh meat,
vegetables and cheese, it is possible to program the
microprocessor to obtain continuous ventilation by
the evaporator during regulation.
Defrost – Frozen version only
Defrost operation is fully automatic but can be
manually controlled.
- Defrost cycles are fully controlled by the integrated
microprocessor.
- During the defrost cycle, the evaporator fan shuts
down. The condenser fan is controlled by the
microprocessor.
- Defrost cycle termination is controlled by a timer.
ok, contact your Carrier Service centre.
- The temperature selected by the cab control has
not been affected.
6.3. To stop the unit
- For a short stop (ex. delivery) : switch off by the
vehicle ignition key.
- For a long stop: press the key.
6.4. To change setpoint temperature
Important
If, when settings are adjusted, no key is
activated within 5 sec. the system reverts to
displaying the box temperature. All changes
made are recorded.
If the cab command is built into the vehicle control
panel, the command unit must be located as far as
possible from the heating ducts. Maximum
temperature of exposure : 70°C.

- During the defrost cycle, the cab command display 1. Press the key to display setpoint
indicates "d F". temperature.

Heating – Frozen version only 2. Press the or key to change the setpoint.

Heating is provided by hot gas system.

3. Press the key to return to box temperature
The evaporator fan operates, the condenser fan is display.
controlled by the microprocessor.

62-61713-01 9
6.5. To change defrost parameters 6.7. To change default parameters

Important 1. Press simultaneously the , AND keys

If, when settings are adjusted, no key is to display minimum setpoint.
activated within 5 sec. the system reverts to
displaying the box temperature. All changes
made are recorded. 2. Press the or key to change minimum
setpoint : 0°C, -20°C or -29°C (default value -
29°C).
1. Press the key to shut-down the unit.
3. Press the key to display differential
2. Press simultaneously the AND keys parameter.
during 5 seconds to display last selected defrost
interval.
4. Press the or key to adjust the differential
value : Dif1 (1°C), Dif2 (2°C), Dif3 (3°C) (default
3. Press the or key to change the defrost value Dif2).
time:
10 to 45 mn :increase or decrease time (10, 15,
20, 25, 30 and 45) 5. Press the key to display evaporator fan
operating mode during off-cycle.
4. Press the key to display defrost interval:
00 : inhibit defrost function. 6. Press the or key to change the
1 H, 1.5H, 2 H, 2.5H, 3h, 4H, 5H and 6 H evaporator fan operating mode : FOFF or F On
(default value FOFF).
4. Press the key to return to box temperature
display. 7. Press the key to return to box temperature
display.

6.6. To display other data (alarms, software

version, box T°)

1. Press the key during 5 seconds to enable

access to malfunction codes (see "Fault alarm
display" – paragraph 6.8 p.11).

2. Press or key to display alarms.

3. Press the key to display software version.

5. Press the key to return to box temperature

display.

62-61713-01 10
6.8. Fault alarm display
3. To scroll through the alarm list, use the key.
a. Access by the SET key
- ACTIVE malfunctions – AXX
1. Press the key during 5 seconds to access to An alarm is active when a problem occurs on the
malfunction codes. unit, the red LED is flashing speedily.

2. Press or key to display alarms.

MALFUNCTION CODE – Red LED flashes

Code Description Unit Checking

shutdown
A00 No malfunction – Unit in operation
Low pressure switch open/
A01/A02 Yes
High pressure switch open
A04 Clutch compressor fault
A06 Condenser fault
A07 Evaporator fan fault Contact your Service
A09 Defrost valve (HGV) fault No
Center
A10 Liquid injection quench valve fault (INV)
A11 Hot gas valve (MHV) fault
Setpoint adjusted out of the range -29°C /
A15 Yes
+30°C

b. Direct display

Note

Direct display malfunction messages are displayed instead of temperature read-out as soon as the
malfunction is detected, and remain displayed as long as malfunction persists.

The unit does not run until the malfunction has disappeared or been corrected.

Unit
Code Description Checking
shutdown
EE Evaporator temperature probe (open circuit) - Evaporator probe and
connections
Yes
bAt Battery low voltage alarm - Battery voltage/12VDC
alternator/connections
Programming mistake of the maximum
Err No - Setpoint
setpoint by user
Setpoint lower that maximum setpoint but in
--- the range -29°C / +30°C
No - Setpoint

62-61713-01 11
7. MAINTENANCE 7.2. Service description

A comprehensive maintenance program will help to •Check the tightness of bolts and screws
insure that the unit continues to operate reliably. and that the unit is correctly fastened onto
Such a maintenance program will also help to the box.
control operating costs, increase the unit's working Initial
•Check for pressure leak.
life, and improve performance. service
• Check that the road compressor RPM
NOTE high and low are correct.
All maintenance services must be done by a •Check compressor belt tension.
technician trained on Carrier products respecting all •Clean up battery and battery clamps
safety and quality standards of Carrier.
•Check belt compressor tension
Before any operation requiring an intervention on the •Replace compressor belt every 3000
unit, check that: hours
- the unit (cab command) is OFF
- It is impossible for the unit to automatically start- Service •Check for refrigerant leaks
up during maintenance. A •Check all electrical connections
•Check the cooling mode
•Check the defrost operation
7.1. Maintenance schedule
•Check the operation of the cab control
Initial Service Service
Kms Miles •Clean up condenser coil
service A B
5000 3000 „ Service
•Replace idler pulley bearings if any.
B
30 000 18 000 „
60 000 36 000 „ „ Every •Replace filter drier.
90 000 54 000 „ year •Clean up the expansion valve orifice filter.
120 000 72 000 „ „
150 000 90 000 „ •Replace compressor oil - only use
180 000 108 000 „ „ Polyolester oil (POE) approved by Carrier
Every
210 000 126 000 „ TWO Transicold.
years •Replace refrigerant.

•Replace orifice expansion valve

Refrigerant: type R134a / R404A

Road compressor oil type: The road compressors

are supplied with CARRIER POLYOLESTER (POE)
oil. The presence of a sticker indicates that oil-
change has been correctly carried out in our Carrier
Transicold plant.

Oils of PAG type are strictly incompatible with the

operation of our unit: never use an oil other than that
approved by Carrier.

Oil analysis: on request, we can analyze your

compressor oil.
To do this, we send a small drum with a label on
which you should indicate: the type of compressor,
the lapse time or mileage since the last oil change,
the type of Carrier equipment, the date of initial
operation.

62-61713-01 12

8. A.T.P. EUROPE REGULATION EXTRACT
(Date : March 1974)
Approval of vehicles intended for the carriage of
perishable goods.
Before putting a refrigerated vehicle into service, it is
necessary to have it approved by the Regional
Health Department.
Characteristics of vehicles used for carrying
perishable goods; refrigeration unit.
The refrigeration unit is an insulated unit with a
cooling system which makes it possible, with a mean
outside temperature of +30°C, to lower the
temperature inside the empty body and to maintain
this low temperature in the following way:
Signs, identification marks and plates to be attached
to refrigeration units
Refrigeration Plate
This reference must be followed by identification
marks according to the following list:
Standard refrigeration unit Class A FNA
Reinforced refrigeration unit Class A FRA
Reinforced refrigeration unit Class B FRB
Reinforced refrigeration unit Class C FRC
In addition to the above identification marks, the
date (month and year) of expiry of the approval
certificate must be indicated.
Example:
FRC 6-2006
(6 = month (June) 2006 = year)

class A : Refrigeration unit furnished with a cooling

system whereby a temperature between +12°C and
0°C inclusive can be chosen.
class B : Refrigeration unit furnished with a cooling
system whereby a temperature between +12°C and
–10°C inclusive can be chosen.
class C : Refrigeration unit furnished with a cooling
system whereby a temperature between +12°C and
–20°C inclusive can be chosen.
The cooling capacity of a unit is determined by a test
carried out in one of the approved testing stations
and ratified by an official report.
Very important
Regularly check the expiry date of the approval
certificate. During transport, the approval certificate
or provisional certificate should be shown on request
of qualified agents. To have an insulated unit
approved as a refrigeration unit, an application to
modify the approval certificate should be sent to the
regional health office.

Note: The "K" factor of bodies intended to be

classified as C must be equal to or lower than 0.4
W/m2 °C.

62-61713-01 13
9. 24H ASSISTANCE
At Carrier Transicold we're working hard to give you
complete service when and where you need it. That
implies a worldwide network of dealers and available
an emergency service. These service centres are
manned by factory-trained service personnel and
backed by extensive parts inventories that will
assure you of prompt repair.
Should you encounter a unit problem with your
refrigeration unit during transit, follow your
company's emergency procedure or contact the
nearest Carrier Transicold service centre. Consult
the directory to locate the service centre nearest
you. This directory may be obtained from your
Carrier Transicold dealer.
If you are unable to reach a service center, call
Carrier Transicold’s 24Hour Assistance:
From other countries / Direct : +32 9 255 67 89
In Canada or United States, call 1 – 800 – 448 1661
When calling, please have the following information
ready for fastest service:
• Your name, the name of your company, and
your location
• A telephone number where you can be called
back
• Refrigeration unit model and serial number
• Box temperature, setpoint and product
• Brief description for the problem you are
having and what you have already done to
correct the problem.
We will do everything we can to get your problem
taken care of and get you back on the road.

In Europe, please use the following free phone

numbers from :

A AUSTRIA 0800 291039

B BELGIUM 0800 99310
CH SWITZERLAND 0800 838839
D GERMANY 0800 1808180
DK DENMARK 808 81832
E SPAIN 99 993213
F FRANCE 0800 913148
FIN FINLAND 0800 113221
GB GREAT BRITAIN 0800 9179067
GR GREECE 00800 3222523
H HUNGARY 06800 13526
I ITALY 800 791033
IRL IRELAND 1800 553286
L LUXEMBURG 800 3581
RUS RUSSIA 810 800 200 31032
N NORWAY 800 11435
NL THE NETHERLANDS 0800 0224894
P PORTUGAL 8008 32283
PL POLAND 00800 3211238
S SWEDEN 020 790470

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