Pengelolaan Mutu From Others

pmbok-227
module 6.
Project
Quality
Management
“PMI” is abbreviation for Project Management Institute as well as

trade and service mark registered in the United States and other
nations; “PMBOK”, is trademarks of the Project Management
Institute.
Copyright – © 2015 PII BKTI All rights reserved.

Modul-Baku
Project Management
mengacu pada
Standar Kompetensi
Kerja
Nasional Indonesia
SKKNI
dari
LPJK
module 1 Overview: Project Management Body of Knowledge
Project Management Book of Knowledge
The PMBOK ® Guide is the standard for managing most

projects most of the time across many types of
industries.
The standard describes the project management

processes, tools and techniques used to manage a
project toward a successful outcome
Current Book: 5th Edition, published at end of 2013

module 6 Project Quality Management
Session Objectives
1. Aware and understand the significances of managing Quality throughout the
project phases
2. Understand the concept of quality as well as its goal.
3. Know the application of functioning project quality plan by using tools and
techniques available in order to control and assure project quality.

23 module 6 Project Quality Management
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Project “the processes and and activity of the
performing organization that determine quality
Quality policies, objectives, and responsibilities
Management so that the project will satisfy the needs for

which it was undertaken”.

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8.3
Control Quality
8.1
Plan Quality Monitoring &
Management Controlling
Planning
Initiating Closing
Executing
Perform Quality
Assurance 8.2

Fitness for Use

Goals for Quality Customer Satisfaction
Program Conformance to the Requirements

•Zero Defects
•The Customer is the next person in the process
Quality Concepts •Do the Right Thing RIGHT the first time
61 55 •Continuous Improvement
•Process Capability

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Quality Grade
“the degree to which a set of inherent “Category assigned to products or
characteristic fulfill requirements”. services having the same functional use
but different technical characteristics”.
LOW QUALITY is a problem LOW GRADE is not necessarily problem

26
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The total costs that incurred by investment

in:
•preventing non-conformance to
requirements,
Cost of Quality •appraising the product or service for
conformance to requirements, and
•failing to meet requirement (rework)

Cost of Quality Before and After Quality Initiative
11
28 pmbok-232
8.1. Identifying which quality requirements
Plan Quality and/or standards for the project and product,
and documenting how the project will
Management demonstrate compliance
Input Tools & Techniques Output

30
1. Project management plan 1.Cost-benefit analysis 1. Quality management

2. Stakeholder register 2.Cost of quality plan
3. Risk register 3.Seven basic quality tools 2. Process improvement
4. Requirements 31 4.Benchmarking
plan
documentation 5.Design of experiments
5. Enterprise Environmental 32
6.Statistical sampling
3. Quality metrics
36
Factors 7.Additional quality planning 4. Quality checklists
56
6. Organizational Process tools 5. Project documents
29
Assets 33
8. Meetings updates
34
•EEF
•OPA
Plan Quality Management

Data Flow Diagram
28
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8.1.1.5. Enterprise Environmental Factors (EEF)

that influence the Plan Quality Management process
1. Governmental agency regulations;
2. Rules, standards, and guidelines specific to the application area;
3. Working or operating conditions of the project or its deliverables that may
affect project quality; and
4. Cultural perceptions that may influence expectations about quality.
8.1.1.6. Organizational Process Assets (OPA)

1. Organizational quality policies, procedures, and guidelines. The
performing organization’s quality policy, as endorsed by senior
management, sets the organization’s intended direction on implementing
its quality management approach;
2. Historical databases;
3. Lessons learned from previous phases or projects.
Contoh Penaatan
Peraturan Perundangan,
Peraturan Daerah












28
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8.1.1.5. Enterprise Environmental Factors (EEF)

1. Governmental agency regulations;
2. Rules, standards, and guidelines specific to the application area;
3. Working or operating conditions of the project or its deliverables that may
affect project quality; and
4. Cultural perceptions that may influence expectations about quality.
8.1.1.6. Organizational Process Assets (OPA)

1. Organizational quality policies, procedures, and guidelines. The
performing organization’s quality policy, as endorsed by senior
management, sets the organization’s intended direction on implementing
its quality management approach;
2. Historical databases;
3. Lessons learned from previous phases or projects.
Contoh Visi Misi dari sebuah Perusahaan

Contoh Kebijakan K3L dari sebuah Perusahaan

Plan Quality Management
diwujudkan dalam QHSE Manual:

contoh
Prosedur Manajemen Mutu
yang sudah pernah di implementasikan di suatu perusahaan
sehingga mendapatkan Sertifikat

contoh

contoh

contoh

contoh
Forms Manajemen Mutu

contoh

contoh

contoh
Prosedur Manajemen Konstruksi

contoh

contoh

contoh

contoh

contoh

contoh

contoh

contoh

contoh

contoh

contoh

contoh

contoh

contoh

Project Quality Plan

53
1. Scope and purpose 54
2. Roles & Responsibilities
3. Deliverables & Milestones
4. Standards For Monitoring & Control
Purposes
5. Process Reviews
6. Control of Non-conformance
7. Major Checkpoints
8. Inspection & Acceptance Criteria

Contoh

Contoh


Contoh

11

11

37 pmbok-242
8.2. Auditing the quality requirements and the
Perform Quality results from quality control measurements to
ensure appropriate quality standards and
Assurance operational definitions are used
38 Input Tools & Techniques Output

39
40
1. Quality management 1. Quality management and 1. Change requests

plan control tools 2. Project management
2. Process improvement 2. Quality audits plan updates
plan 3. Process analysis 3. Project documents
3. Quality metrics updates
4. Quality control 4. Organizational
measurements process assets
5. Project documents updates

Perform Quality Assurance

Data Flow Diagram
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41
“A structured, independent review to determine

Quality Audit whether project activities comply with organizational
and project policies, processes, and procedures”

• Identify all good/best practices being implemented

• Identify all gaps/shortcomings
• Share the good practices introduced or
Quality Audit implemented in similar projects
• Proactively offer assistance in a positive manner to
improve implementation of processes
• Highlight contributions of each audit in the lessons
learned repository



Contoh check list pertanyaan
10
1. Hambatan apa yang terjadi?

No Apakah Prosedur dibawah ini sudah dijalankan? Sudah Belum
2.Usulan Perbaikan,
bagaimana?
Risk
Prosedur Risk Management Tahap Proposal
1 Manage
(PROC/EPMS/PRM/010/REV.0)
ment
Risk
Prosedur Risk Management Tahap Eksekusi
2 Manage
(PROC/EPMS/PRM/011/REV.0)
ment
Engineer Prosedur Penomoran Dokumen Engineering
3
ing (PROC/EPMS/ENG/102/REV.0)
Engineer
4 Prosedur Pengendalian Dokumen (PROC/EPMS/ENG/103/REV.0)
ing
Engineer Prosedur Rencana Pelaksanaan Engineering
5
Engineer Prosedur Perubahan Design Engineering
6
Engineer Prosedur Review Design Engineering
7
Engineer Prosedur Identifikasi Produk Engineering
8
Procurem Prosedur Rencana Pelaksanaan Procurement
9
ent (PROC/EPMS/PROC/201/REV.0)
Procurem Prosedur Purchasing Engineering
10
Procurem Prosedur Subcontracting Procurement
11
Procurem Prosedur Expediting Procurement
12


42
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8.3.
Monitoring and recording results of
Control Quality executing the quality activities to assess
performance and recommend necessary
changes
Input Tools & Techniques Output

1. Project management plan 1. Seven basic quality tools 1. Quality control
2. Quality metrics 2. Statistical sampling measurements
3. Quality checklists 3. Inspection 2. Validated changes
4. Work performance data 4. Approved change 3. Verified deliverables
5. Approved change requests requests review 4. Work performance
6. Deliverables information
7. Project documents 5. Change requests
8. Organizational process 6. Project management plan
assets updates
7. Project documents updates
8. Organizational process
assets updates

Control Quality
Data Flow Diagram




6


Quality Team for a Project
Regulatory
Client Senior Management
Authorities
PROJECT
MANAGER
QA/QC
Manager
Vendor / Sub-Contractor
Supplier Project Staff

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Quality Control Cause and Effect (Ishikawa) Diagram
Time Machine Method Material
Major
Defect
Energy Measurement Personnel Environment
Potential Causes Effect

Cause and Effect (Ishikawa) Diagram

Quality Control Example: Reasons Why Phone is Not Answered
Machinery Materials
Audix Exists LAN Directory Not Updated

Audix Directory
Line Busy Wrong Extension in Book
Phone Not
Answer
Call Comes Before /
At Lunch After Hours
Away from Desk Business Call Zero Out Not Established
At Meeting Taking on Other Line Re-Direct Issues
Personal Call Support Staff Has Audix

People Method

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Quality Control Example: Control Chart
Upper Control Limit
Lower Control Limit

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Quality Control Example: Flow Chart
Project Compliance Develop

Request copy Artwork
NO Artwork
Approved
Vendors make Artwork Out Change control YES

Proofs For Proofs For specs
NO NO
Package Yes Approved

Development Yes QA Review Specs signed Order
Proof Back to
Review / Approval (Package and QA) Materials
vendor
Approval
Picture taken from PMBOK ® Guide Page 199

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Quality Control Example: Pareto Diagram (Chart)
u
80%
contoh 0

Summary
1. How to Compare Quality vs Grade ?
2. How to Compare Quality Control vs Quality Assurance ?
3. What are Quality Concepts ?
4. What is the meaning of Cost of Quality ?
5. Who are involved in Project Quality Team ?

terimakasih
semoga berkah & bermanfa’at
salam,

Pengelolaan Mutu From Others

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pmbok-227

“PMI” is abbreviation for Project Management Institute as well as

Copyright – © 2015 PII BKTI All rights reserved.

Project Management Book of Knowledge

The PMBOK ® Guide is the standard for managing most

The standard describes the project management

Current Book: 5th Edition, published at end of 2013

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Management so that the project will satisfy the needs for

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Fitness for Use

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

LOW QUALITY is a problem LOW GRADE is not necessarily problem

The total costs that incurred by investment

•failing to meet requirement (rework)

Cost of Quality Before and After Quality Initiative

Input Tools & Techniques Output

1. Project management plan 1.Cost-benefit analysis 1. Quality management

Plan Quality Management

8.1.1.5. Enterprise Environmental Factors (EEF)

8.1.1.6. Organizational Process Assets (OPA)

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

8.1.1.5. Enterprise Environmental Factors (EEF)

8.1.1.6. Organizational Process Assets (OPA)

Contoh Visi Misi dari sebuah Perusahaan

Copyright – © 2015 PII BKTI All rights reserved.

Contoh Kebijakan K3L dari sebuah Perusahaan

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.

Copyright – © 2015 PII BKTI All rights reserved.