Servicenow Authorized Training Partner Guide

ServiceNow
Authorized Training Partner (ATP)
Program Guide

ServiceNow ATP Program Guide
Table of Contents

Introduction .................................................................................................................................... 3
Section I: ATP Program ................................................................................................................... 3
Program Overview ................................................................................................................................................. 3
Partner Candidate Profile ...................................................................................................................................... 3
ATP Program Requirements .................................................................................................................................. 4
Partner Requirements ........................................................................................................................................... 4
General Training Program Requirements .............................................................................................................. 4
Instructor Requirements ....................................................................................................................................... 5
Training Facility Requirements .............................................................................................................................. 5
ATP Program Benefits ............................................................................................................................................ 5
ATP Program Fees ................................................................................................................................................. 5
Section II: Application Process ........................................................................................................ 6
Becoming an ATP ................................................................................................................................................... 6
ServiceNow Review Process .................................................................................................................................. 6
Section III: Instructor Certification .................................................................................................. 8
Assessment ............................................................................................................................................................ 8
Requirements – An Overview ................................................................................................................................ 8
Time Expectation ................................................................................................................................................... 8
Costs ...................................................................................................................................................................... 9
Section IV: Certification Paths ...................................................................................................... 11
System Administration ........................................................................................................................................ 11
Scripting in ServiceNow ....................................................................................................................................... 11
Advanced System Administration ....................................................................................................................... 11
Curriculum Summary ........................................................................................................................................... 12
Evaluation Data ................................................................................................................................................... 12
Master Instructor Program .................................................................................................................................. 13
ServiceNow Partner Master Instructor Program (PMI) ....................................................................................... 13
PMI Curriculum Designations .............................................................................................................................. 13
PMI Requirements ............................................................................................................................................... 13
Conducting PMI Certifications ............................................................................................................................. 13
Section V: Frequently Used Terms ................................................................................................ 14
Section VI: FAQS ........................................................................................................................... 15

© 2015 ServiceNow, Inc. All rights reserved. 2

ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders.

Introduction
Welcome to the ServiceNow Authorized Training Partner (ATP) program. This program guide is designed to explain the
goals, benefits, procedures, and details of the ATP program.
If after reading this guide, you have additional questions please contact us at training@servicenow.com.
Section I: ATP Program

Program Overview
ServiceNow is committed to the success of its customers. The Authorized Training Partner program is designed to attract
the most skilled training companies and instructors in the industry. Our goal is to leverage the resources and capabilities
of these strategically chosen partners to assist us in training our customers worldwide.
The ATP program features a broad spectrum of courses that cover the entire ServiceNow platform. We rely on our
Authorized Training Partners to help make ServiceNow products universal by transferring knowledge that will build
expertise and capability of our entire ecosystem. We require strong quality focus, as well as a solid business plan and
highly skilled and passionate instructors. Specific entrance criteria and program requirements are defined below.
Partner Candidate Profile

In order to meet the strategy and goals of the ATP program, we have a selection criteria process for candidates. You must
become a ServiceNow Partner first. You should consider this additional authorization if:
• Your organization provides training services based on ServiceNow or other IT Service Management technologies,
whether they are delivered in a classroom, at a client site, and/or across the Web.
• Your organization has a need to bundle in additional services such as training and user certification in order to build a
stronger relationship with your customers, and enhance product adoption and customer satisfaction.
• Your organization would like to be recognized for its ServiceNow expertise by displaying the Authorized Training
Partner logo.
• Your organization would benefit from receiving customer leads from ServiceNow for training opportunities.

This selection process and candidate profile include:
• Market recognition/reputation – Is the ATP candidate a recognized leader in ITSM, ITIL, SaaS, PaaS or the training
industry?
• Market penetration – Is the ATP candidate able to penetrate untapped students and customers through its own
marketing and sales initiatives?
• Customer base – What is the customer base of the ATP candidate? Industry, government, professional, etc.?
• Investment/commitment – Is the ATP candidate willing to invest in their instructors? Does the ATP have
infrastructure to support a first class training operation? Will the ATP invest in marketing to the customer base?
Does the ATP have an existing customer base with which to market education services?
• Strategic fit – Does the ATP candidate match ServiceNow’ current and/or future needs in technology and product
areas? Will the addition of new ATPs dilute or expand the customer and territory base?
The ATP program is geared towards companies whose business focuses on delivering intense multi-‐day enterprise IT
training.
If you are an educational institution interested in partnering with ServiceNow, please contact us at
training@servicenow.com.


ATP Program Requirements

The ATP Program Requirements are broken down into four requirement areas: Partner, General Training Program,
Instructor, and Training Facility (as applicable). Putting these requirements in place ensures us that the customer will
receive a quality experience from both ServiceNow and our ATPs. Some ATPs might not have a dedicated training facility.
In this case, ServiceNow expects the partner candidate to provide detailed information around the facilities it may use in
the case of public training.
Partner Requirements
ServiceNow is seeking to add ServiceNow Authorized Training Partners (ATPs) around the globe. To be considered, partner
candidates must meet the following criteria:
• Experience with offering IT education services.
• ServiceNow recommends the partner employ a minimum of one half-‐ to full-‐time ServiceNow Certified Instructor
(CI). The ATP will be required to update ServiceNow regularly with a list of its current CIs. ServiceNow encourages
ATPs to hire full-‐time instructors, but will allow ATPs to work with freelance CIs under the following conditions:
• The ATP must register the contract instructor for the specific product curriculum they will be teaching.
• The contract instructor can only deliver training at an ATP location for the product curriculum that he/she is
certified to teach.
• Have ongoing access to a training facility that supports delivery of ServiceNow Authorized curriculum.
• Candidate must be willing to meet all ATP requirements defined below.
General Training Program Requirements

Use ServiceNow Authorized Curriculum. The ATP cannot offer its own developed or third party developed courseware if
the course directly competes with the ServiceNow curriculum.
In order to maintain your status in good standing as an ATP, you must:
• Publish a quality assurance and customer satisfaction policy that meets or exceeds ServiceNow requirements. ATP is
responsible for ensuring that customers receive a positive, satisfactory training experience. Compliance will be
evaluated against the number of course kits the partner orders. A minimum of a 60% response rate is required.
• Actively market your training center’s ServiceNow classes at your own expense.
• As applicable, maintain properly equipped and comfortable classrooms including current hardware, software, and
other teaching aids as outlined in the ATP classroom requirements.
• Offer only courses on ServiceNow products for which the ATP’s CIs are certified to teach.
• Update your web site to include ServiceNow training information including ATP branding and course information.
• Provide each student with a ServiceNow Authorized course book.
• At the conclusion of every class, request that each student promptly complete a course evaluation using
ServiceNow’s electronic course evaluation system. A quality rating of 8.2 or greater (on a scale of 1-‐10) is required for
instructors to stay active in the program.
• Have a minimum of one ServiceNow Certified Instructor on staff.
• Provide adequate support staff (student registration and assistance, student materials management and marketing
staff).
• If requested, submit an annual business plan outlining a plan to meet the qualitative and quantitative requirements
of the ATP program (see Appendix I).
• Promote ServiceNow classes on the ATP’s company web site, in addition to conducting other appropriate marketing
and sales efforts.
Failure to comply with program requirements will result in revocation of Authorized Training Partner status.



Instructor Requirements
• Those who plan to teach ServiceNow courses must follow the procedures (determined by ServiceNow) to become a
ServiceNow Certified Instructor. Each ServiceNow course has its own unique set of requirements. To view these
requirements, please see Section III of this handbook.
• Instructors must inform each student of the ServiceNow Course Evaluation process.
• Instructors must maintain a quality rating of 8.2 or greater, using the ServiceNow Course Evaluation system, to stay
active in the program.
Training Facility Requirements

A computer must be provided for each student and one for the instructor. The ATP’s training facility must meet the
minimum system requirements for each course that is taught. Details on individual course system requirements will be
provided upon approval to the ATP program.
Basic classroom configuration:
• Projector with minimum resolution of 1280 x 1024
• White boards
• Web Browser – Firefox 7+ or Microsoft IE 8+ (live internet connection)
• Instructor instance from ServiceNow
• Student instance from ServiceNow (one per student required)
ATP Program Benefits

ServiceNow supports ATPs with the following benefits:
• Access to the ServiceNow Authorized Curriculum including new course releases and updates for existing courses. The
ServiceNow Authorized Curriculum includes instructor guides and supporting slide presentations.
• Access to copies of student training instances for ATP classrooms or onsite training location.*
• A direct contact to ServiceNow through the training@servicenow.com email box.
• ATP Instructors receive status as a ServiceNow Certified Instructor (CI); a program that provides standards for course
delivery among the ATP community. CIs receive the exclusive use of the ServiceNow Certified Instructor Logo.
• Automatic membership to the ServiceNow Partner Program and the benefits** associated with that program.
Benefits include, but are not limited to, the following:
• Subscription to Partner Newsletter
• Invitation to regional partner meetings and events
• Inclusion in the Partner Search on ServiceNow website
* ATPs will be enabled through our affiliation with Amazon to support their classes with training instances from EC2.
** Partner benefits are subject to change.
ATP Program Fees

Program fees may vary from region to region. There are fees associated with the ATP program:
• The ATP annual program fee (based on calendar year)
• Curriculum license
• Amazon EC2 instances for class (each student is required to have their own instance for training)
• Cost associated with Instructor Certification (Please see Section III: Instructor Certification)
To find out what the fees are for your region or situation, please contact training@servicenow.com.




Section II: Application Process
Becoming an ATP
Follow the steps below to become a ServiceNow Authorized Training Partner:
• Understand the ATP program requirements and review the ATP Program Guide.
• Complete an application form available on from ServiceNow (contact training@servicenow.com).
• ServiceNow will contact the applicant with approval/denial to move forward within 2-‐3 weeks of receipt of the
application.
• If approved to move forward, the ATP will sign a joint Agreement with ServiceNow that authorizes the candidate to
conduct specified ServiceNow courses.
• The ATP’s instructor candidate(s) will complete an Instructor Qualification form and begin the process of certifying to
teach ServiceNow courses.
• The ATP candidate will pay the annual program fee (if applicable). Upon receipt, the candidate will receive the
information necessary to order books and training instances for use in their training classes.
• The ATP applicant is now a ServiceNow Authorized Training Partner.
If the ATP candidate is not approved, the applicant is welcome to re-‐apply in six months.
ServiceNow Review Process

Upon receipt of the application, the Training team will base partner acceptance on the following criteria.
• The need for a training partner in the region. (The need for training is determined by the ServiceNow Training Team.
This determination is based on the number of parameters, including but not limited to active authorized training
partners and product sales statistics in that region.)
• The quality and solidity of the partner’s sales and marketing plan to sell ServiceNow training.
• The partner’s experience running an education services business.
• The instructor candidate’s existing teaching, implementation and product expertise.
• Whether or not the training facility (as applicable) meets the requirements for supporting the delivery of ServiceNow
Authorized curriculum.





Section III: Instructor Certification

This section details the process for becoming a ServiceNow Certified Instructor (CI).
Assessment
In order to become a CI, there are three areas evaluated:
• Knowledge of product / skill / methodology / language
• Knowledge of course materials
• Training skills
Each course in each curriculum has a base set of requirements in these areas, as outlined in this document.
Requirements – An Overview

In order to first become a ServiceNow Certified Instructor in the ServiceNow Authorized Training Program, you must
perform the following steps:
• Obtain, review and meet our instructor profile criteria for the course you wish to certify, including minimum hands-‐
on product knowledge requirements.
• Fill out an Instructor Qualification form and submit it to the Training Partner Team (training@servicenow.com) for
review.
• Attend the course for which you seek authorization. Send the date of the class and the location name to
(training@servicenow.com).
• Pass any related ServiceNow Certified Professional exam for the courseware subject matter.
• Note: You must attend the most current course from an instructor’s perspective: Objective of this step is to observe
the way the class is meant to be presented, to see what types of issues arise, and to hear the questions that may be
asked.
• Pass a stand up certification or other established step to finalize Instructor Certification.
All other requirements are specific to each course and are listed in the following sections.
*If your country does not offer the course you seek to certify on, please contact (training@servicenow.com) for
alternatives.
**As alternatives to stand-‐up certifications, you can also send in a Flash video of your certification for review or set up a
Skype video session with a ServiceNow instructor who will audit your skills. Also accepted for substitute of a stand-‐up
certification is the CompTIA Certified Technical Trainer (CTT+) certification.
Time Expectation
The average amount of time between identifying a new possible instructor candidate and getting them certified is two (2)
months. This is with the expectation that the candidate has:
• Demonstrated solid technical skills in the area of the curriculum.
• Demonstrated effective training skills.
• Adequately prepared with the course materials.
If a candidate does not meet all of the prerequisites outlined above, expect the Instructor Certification process to take
longer.



Costs
There are costs associated with instructor certification. These costs include, but may not be limited to the following:
• Cost of sending the instructor candidate to a class (to prep, and to co-‐teach as applicable) – unless your partnership
has a certified instructor that can present to the candidate in a classroom setting.
• Cost of professional exam(s) required for certification.
• Cost for time to prepare – we strongly recommend at least 2 days of preparation time for each day of course
material to be presented.
• Travel costs incurred to commute to a certification location.



Instructor Certification Process Flow

New Instructor/New Curriculum

Receive
Instructor
Qualification

Pre-‐Qualification Assessment
email (Training Team)

Candidate attends
Send resources to candidate current course

Candidate passes
Applicable exam

Schedule Certification Candidate Preps
w/ Materials:
Pass
Student guide, IG,
slides, etc.

Outcome? Send Welcome Letter and
instructor access to materials

Fail

Training Yes
Recertify and/or TTT
Certification Skills?
criteria – 2 out of
3 deficiencies is a
fail
Yes
Tech Recertify
Skills?
Courseware Yes
Recertify and / or co-‐teach
knowledge?


Section IV: Certification Paths

System Administration
Prerequisites
• Have at least 6 months training experience in a hands-‐on technical environment.
• Have at least 6 months experience with ServiceNow platform (current version).
• Successfully passed the ITIL v3 or ITIL v2011 Certification exam.
• Complete the Instructor Qualification form and submit it to training@servicenow.com for review.
• Pass the current version of the ServiceNow System Administrator exam offered through Kryterion testing centers
(http://www.servicenow.com/certification).
Steps to become certified
• Attend the current version of the course.
• Pass a stand-‐up certification.
Scripting in ServiceNow

Prerequisites
• Have at least 6 months of implementation experience.
• Have at least 6 months of experience coding JavaScript (or 12 months of other coding language).
• Complete (or update if you are existing Certified Instructor for System Administration) the Instructor Qualification
form and submit it to training@servicenow.com for review.
• If existing Certified Instructor for System Administration – successfully taught System Administration at least three
times maintaining a 8.2 (out of 10) overall rating in the ServiceNow Course Evaluation System.
• If existing Certified Instructor for System Administration – notify training@servicenow.com of your intention to
certify and submit updated Instructor Qualification form.
• If not currently certified as an instructor – pass a stand-‐up certification.
Advanced System Administration

Prerequisites
• Update existing Instructor Qualification form and submit it to training@servicenow.com for review.
• As existing Certified Instructor – successfully taught System Administration at least three times and Scripting at least
twice, maintaining a 8.2 (out of 10) overall rating in the ServiceNow Course Evaluation System.
• If existing Certified Instructor – notify training@servicenow.com of your intention to certify.


• Pass the current version of the ServiceNow Senior System Administrator exam (once available) offered through
Kryterion testing centers (http://www.servicenow.com/certification).
Curriculum Summary
This chart summarizes the Instructor Certification path for the ServiceNow Curricula.

Course *Stand-‐up Prior Teaches Industry Certification
with 8.2 ratings
*As alternatives to stand-‐up certifications, you can also send in a videotape of your certification for review or obtain
CompTIA’s Certified Technical Trainer (CTT) certification.
Evaluation Data
This section of the document outlines how ServiceNow uses and reacts to evaluation data by students in the online
course evaluation system at the end of every class.
All students must be encouraged (though not required) to evaluate the class using the evaluation system. A minimum
compliance of 60% of respondents compared to the number of books ordered by ATP is expected. ServiceNow will use
this evaluation data in the following ways:
• We require instructors to maintain a 8.2 (out of 10) overall rating in the online course evaluation system and
maintain this rating for a set of classes in order to move to the next level of courseware (e.g., advanced courseware
in the curriculum).
• In the event of poor evaluations, we study the entire class, as well as groups of related classes to discover trends and
weaknesses. (We do not necessarily consider a single student, or even a few students’, poor evaluations as indication
of an overall problem with instruction.) We contact instructors in the event of identified patterns in order to resolve
any issues that may be arising in the classroom.
• In the event of catastrophic evaluations, we would contact the instructor and suspend their teaching certification in
order to identify and fix problems before resuming classroom instruction.
• In certain circumstances, it may be required that an instructor perform additional tasks in order to maintain their
certification credentials. This could include but would not be limited to attending a training skills course, providing a
webinar to demonstrate technical understanding, or performing a team teach with a seasoned instructor to provide
tips and feedback on instruction.


Master Instructor Program

This section of the document outlines alternatives to stand-‐up certification resources outside of ServiceNow employees
on both a regional and within a partnership level.
ServiceNow Partner Master Instructor Program (PMI)

The goals of the Partner Master Instructor Program are to enable our partners with many instructors to cut the costs for
instructor certification through a detailed plan of self-‐certification, with a trade-‐off of an expanded time commitment. An
ATP may have one Certified Partner Master Instructor, or one for each curriculum. The PMI will be able to put their
instructors through a rigorous program for instructor certification with the appropriate communication and approval by
ServiceNow. This section outlines how to become a PMI, and how to process and certify instructors within the
partnership.
PMI Curriculum Designations

A partner instructor may become a PMI in one or more of the following curriculum paths:
• ITSM (System Admin, Advanced, Asset, etc.)
• Application Development (Scripting, App Dev, etc.)
If a PMI is not proficient in one of these areas, they may team up with a subject matter expert within their organization to
conduct stand-‐up certifications. For instance, if a PMI is a ServiceNow System Administration expert but does not know
Scripting in ServiceNow to a sufficient depth, they may still conduct certifications for that curriculum as long as they are
teamed up with a SME during the certification. Please refer to each curriculum section for details on which courses are
covered in these paths.
PMI Requirements
In order to become a Partner Master Instructor, please contact training@servicenow.com for more information.
Conducting PMI Certifications

Once a PMI has been identified and approved by ServiceNow, they may conduct their own instructor certifications for
instructor candidates who are employed by the ATP. The process for conducting instructor certifications is outlined in the
PMI document.



Section V: Frequently Used Terms

This is a list of terms used in the ATP documentation.
Bootcamp: A scheduled day for stand-‐up certifications. Multiple candidates take a turn at presenting part of the course
material to a review team to finalize their instructor certifications. This is usually done as a full day event and all
candidates are required to attend for the full day. In most cases, participants are required to review a TTT video reviewing
the architecture and methodology of the curriculum for the course they are certifying to teach.
Certification Test: A professional exam (online or at a testing center) required as a step in the instructor certification
process.
Certification Path: The steps needed to become a ServiceNow Certified Instructor. Every step must be completed
successfully to complete the instructor certification process.
Course Evaluation System: An online evaluation form. Each student must complete an evaluation of the course at the end
of a ServiceNow Authorized Training class. The evaluation form is made up of three parts: the course book, the location,
and the instructor. ServiceNow requires each certified instructor maintain an 8.2 (out of 10) overall rating in the Course
Evaluation System.
Instructor Profile: The recommended level experience for candidates seeking instructor certification. Candidates should
meet experience requirements in technical and training areas. The Instructor Profiles are listed as a part of the Instructor
Qualification form.
Instructor Qualification (IQ): A questionnaire each candidate needs to fill out and submit to training@servicenow.com to
begin the Instructor Certification process.
Instructor Questionnaire. Each candidate is evaluated on the following skills to determine their readiness to move forward
for in the instructor certification process:
• Experience with the software he/she intends to teach.
• Training delivery experience.
• ITSM/ITIL experience.
• Recommendations will be made for next steps to each candidate based on their Instructor Qualification form.
Overall Rating: The score (rating) an instructor earns at the end of a training class. Overall refers to the whole-‐ containing
the score for course book, location, and instructor portion of the evaluation form. We believe the instructor should add
value to the course materials and compensate for any deficiencies in the course materials.
Review Team: The individual or group of individuals managing the stand-‐up certifications. The review team may be one or
more members of ServiceNow’s Training team or a Master Instructor.
Stand-‐Up Certification: The term used to describe the final step in the Instructor Certification process. An instructor
candidate delivers (presents) a unit(s) of a course to a review team. Stand-‐up certifications will be conducted most
commonly in a bootcamp setting (with multiple instructors being certified simultaneously). They may also be done on an
individual basis or via Skype (face to face may incur an additional cost).



Section VI: FAQS

• How do I order materials?

Once approved as an ATP, information for ordering printed materials from our eStore will be included in your
Welcome Letter.

• What are the shipping times and costs?

Our printing vendor has distribution facilities in Eastern Canada, UK, Australia, and Singapore. Every attempt will be
made to print/ship materials from the nearest location. Materials are usually shipped out within 24 hours of the
order, however may be impacted by regional holidays. Costs are dependent on the location (such as an onsite class)
and the delivery schedule you choose (ground, 2-‐day, etc.) based at time of order.

• How much do the course materials cost?

At this time, the course materials for 3 day classes is $300 per manual. The course materials for 2 day classes is $250.
Other courses are in development and additional information can be found by contacting training@servicenow.com.

• Do I need to order materials for instructors?

ServiceNow does not have an annual program fee, so the ATP is required to order the course materials from their
eStore account for instructors at the normal pricing.

• Do I need to order training instances for both the Admin and Scripting courses? Do I need instances for both students
and the instructors?

The instances are spun up by the representative of the ATP, typically the certified instructor. ServiceNow provides
the linkage from the ATP EC2 account to the master training instance through our agreement with Amazon and the
EC2 program. ServiceNow has built the training instance to include the necessary data for all customer training
courses into a single instance.

Each student is required to have their own instance for each of our classes.

• What are the lead times on training instance provisions?

We recommend that you provision the instances for a class at least 24 hours prior to the course, and leave them on
as a benefit to the training attendees for at least 24 hours after the course ends.

• How do I ensure my instructors are working with the correct instructor materials, to help them prepare for each
course?

ServiceNow has a shared folder for instructors to access the PowerPoint slides and Instructor Guide for each of our
courses.

There is also a series of webinars from past train-‐the-‐trainer updates discussing the course architecture, flow, labs
and other useful information to help you prepare to deliver the course.



• How do our customers access the survey at the end of the course? We would like to ensure they do this prior to
leaving on the last day of each course.

ServiceNow uses Metrics That Matter through our agreement with Knowledge Advisors. Both the instructor and
ServiceNow receive the results of that survey mechanism.

• How will we be made aware updates to course materials and will reassessment and authorization be necessary for
each release?

The training team will notify the personnel noted on the application form and all instructors who are current in their
certification of new releases and necessary updates to the certification exams as appropriate. We expect that
instructors will recertify on a maintenance exam annually or possibly bi-‐annually in the future.

• Is there a formal release schedule for training materials?

Our materials are primarily mapped to product releases although early stage revisions and modifications to the
materials are likely to happen more frequently to classes that are less mature and we feel could continue to be
improved based on customer and partner instructor feedback.

• I would like to be able to market new training releases and their content to our customers ahead of time? How can I
get access to this type of information regularly?

We will announce through our own channels as well as the standard ServiceNow marketing channel product and
curriculum releases so that you can adequately communicate and market to your customer base and prospects.



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ServiceNow ATP Program Guide

Table of Contents

© 2015 ServiceNow, Inc. All rights reserved. 2

ServiceNow ATP Program Guide

Section I: ATP Program

Partner Candidate Profile

© 2015 ServiceNow, Inc. All rights reserved. 3

ServiceNow ATP Program Guide

ATP Program Requirements

General Training Program Requirements

© 2015 ServiceNow, Inc. All rights reserved. 4

ServiceNow ATP Program Guide

Training Facility Requirements

ATP Program Benefits

ATP Program Fees

© 2015 ServiceNow, Inc. All rights reserved. 5

ServiceNow ATP Program Guide

ServiceNow Review Process

© 2015 ServiceNow, Inc. All rights reserved. 6

ServiceNow ATP Program Guide

© 2015 ServiceNow, Inc. All rights reserved. 7

ServiceNow ATP Program Guide

Section III: Instructor Certification

Requirements – An Overview

© 2015 ServiceNow, Inc. All rights reserved. 8

ServiceNow ATP Program Guide

© 2015 ServiceNow, Inc. All rights reserved. 9

ServiceNow ATP Program Guide

Instructor Certification Process Flow

© 2015 ServiceNow, Inc. All rights reserved. 10

ServiceNow ATP Program Guide

Section IV: Certification Paths

Scripting in ServiceNow

Advanced System Administration

© 2015 ServiceNow, Inc. All rights reserved. 11

ServiceNow ATP Program Guide

© 2015 ServiceNow, Inc. All rights reserved. 12

ServiceNow ATP Program Guide

Master Instructor Program

ServiceNow Partner Master Instructor Program (PMI)

PMI Curriculum Designations

Conducting PMI Certifications

© 2015 ServiceNow, Inc. All rights reserved. 13

ServiceNow ATP Program Guide

Section V: Frequently Used Terms

© 2015 ServiceNow, Inc. All rights reserved. 14

ServiceNow ATP Program Guide

Section VI: FAQS

© 2015 ServiceNow, Inc. All rights reserved. 15

ServiceNow ATP Program Guide

© 2015 ServiceNow, Inc. All rights reserved. 16

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