Malaysia Airlines partners Interglobe to boost customer service 18/03/2018, 19*23

Malaysia Airlines partners

Interglobe to boost customer
service
sunbiz@thesundaily.com

PETALING JAYA: Malaysia Airlines has partnered Interglobe

Technologies Pvt Ltd (IGT) to enhance its customer service via social
customer service support.

The national airline said in a statement today that the partnership will
enable it to provide 24/7 responses to passengers’ queries via Facebook as
well as Twitter and in three languages – English, Bahasa Malaysia and
Mandarin.

Malaysia Airlines chief commercial officer Arved von zur Muehlen said the
collaboration will enable it to respond to its customers faster and more
efficiently.

“We have been expanding and improving our customer service offering
and this collaboration is an important component of that with constant
support now provided for most issues they face.

“Digital development has been the forefront of our customer experience

and I am very pleased to announce this partnership with IGT, a leader in
travel technology. This innovative solution will provide a five-star digital
experience for our customers worldwide,” he added.

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