ANNEXURE-A

Components of QWL In the View of Different Researchers Along with the Type of Industries

Author Component Type of Industries Out comes

1. Adequate and Fair Compensation.

2. Safe And Healthy Working Conditions
3. Immediate Opportunity to Use And
Develop Human
4. Capacities.
5. Opportunity for Continued Growth And All these components
Walton (1975) USA Security Service Industries are the associated
6. Social Integration In The Work with QWL
Organization
7. Constitutionalism In The Work
Organization
8. Work And Total Life Space And
9. Social Relevance Of Work Life.

1. Respect from supervisor and trust on

employee's capability;
2. Change of the Work;
3. Challenge of the Work;
4. Future development opportunity arising QWL Policies may
Levine, Taylor and
from the current vary as per the size of
Davis (1984) Insurance Company
5. Work; the organization and
Europe
6. Self esteem; employees group
7. Scope of impacted work and life beyond
work itself;
8. Contribution towards society from the
work

1. Safe work environment, QWL was associated

Mirvis and Lawler 2. Equitable wages with satisfaction,
Corporation service
(1984) UK 3. Equal employment opportunities and wages, hours and
4. Opportunities for advancement working condition

293
 1. Job satisfaction,
2. Job involvement,
Monotony in the job
3. Work role ambiguity,
due to routine work
Baba and Jamal 4. Work role conflict,
Nurses in Hospital activities can affect
(1991) UK 5. Work role overload,
can affect QWL
6. Job stress,
Negatively
7. Organizational commitment and
8. Turn-over intentions

QWL is workplace
1. Job security2. Reward systems3. strategies operations
Lau and Bruce Training4. Carrier advancements Manufacturing and environment that
(1998) US opportunities5. Participation in decision in industries promote and maintain
decision making employees
satisfaction

1. Poor working environments,

2. Resident aggression,
3. Workload, inability to deliver quality of
care preferred,
4. Balance of work and family, All these factors
Ellis and Pompli 5. Shift work, associated with Job
Nurses in Hospital
(2002) Canberra 6. Lack of involvement in decision making, dissatisfaction and
7. Professional isolation, QWL
8. Lack of recognition,
9. Poor relationships with supervisor/peers,
10. Role conflict,
11. Lack of opportunity to learn new skills.

1. Favourable work environment, All these components

Thomas A. Wyatt
2. Personal growth and autonomy are the associated
& Chay Yue Wah All types of industries
3. Nature of job, with the quality of
(2001)
4. Stimulating opportunities and co workers. work life of Employees

Guna Seelan 1. Health and well being

All these components
Rethinam & 2. Job Security Information
are associated with
Maimunah 3. Job satisfaction technology(IT)
the quality of work life
Ismail(2008) 4. Competence development and professionals
of IT Employees
Malaysia 5. The balance between work non work life

294
 Results have shown
1. Adequate and Fair Compensation.
that among the eight
2. Safe And Healthy Working Conditions
dimensions of quality
3. Immediate Opportunity to Use And
of work life, pay fair
Develop Human
and adequate pay
4. Capacities.
size, Integration and
5. Opportunity for Continued Growth And
Insurance workers of social cohesion,
Hosseini(2010) Security
Mazandaran province growth opportunities,
6. Social Integration In The Work
continuing security,
Organization
the integration and
7. Constitutionalism In the Work
development of
Organization,
human Capabilities
8. Work And Total Life Space And
are related to
9. Social Relevance Of Work Life.
performance

1. Career satisfaction
Raduan Che Rose Managers from the The result indicates
2. Career achievement
(2006 B) free trade that three
3. Career balance

exogenous variables
Zones in Malaysia for are significant; career
both the multinational satisfaction, career
Malayasis corporations (MNCs) achievement and
and the small medium career balance, with
industries(SMIs) 63% of the variance in
QWL

1. Fair pay and Autonomy

2. Job security, The result indicates
3. Reward systems, that the majority of
4. Training and career advancements employees were
5. Opportunities, dissatisfied with
6. Participation in decision making Tehran University of occupational health
G Nasl Saraji, H
7. Interesting and satisfying work. Medical Sciences and safety,
Dargahi(2006)
8. Trust in senior management. (TUMS) Hospitals, intermediate and
Tehran
10. Health and Safety standards at work. employees senior managers, their
11. Balance between the time spent at work income, balance
and the time spent with family and friends between the time they
12. Amount of work to be done spent working and
13. Level of stress experienced at work with family
14. Occupational health and safety at work.

295
 1. Adequate and Fair Compensation.
2. Fringe benefits and welfare measures
3. Job security,
4. Physical work environment
The sample Apart from monetary
5. Work load and job stress
comprised considerations,
6. Opportunity to use and develop human
respondents of both employees in India
capacity
Sakalani, D. R. managerial and non- accord a high value to
7. Opportunity for continued growth
1979 India managerial categories the factors that satisfy
8. Human relations and social aspect of
drawn from 24 self-esteem and self
work life
organizations of actualization needs of
9. Participation in decision making
different types. a higher order.
10. Reward and penalty system
11. Equity, justice and grievance handling
12.Work and total life space
13. Image of organization

The findings of the

study regarding
perception of
employers and
employees on QWL
1. Adequate and fair compensation2. Fringe
variables, revealed ten
benefits and welfare measure3. Job
Employers and important QWL factor
security4. Physical work environment5.
employees of various in SSI These are
Work load and job strees6. Opportunity for
small scale industrial social support,
continued growth7. Human relations and
Stephen. A. (2012) units in Chennai, interpersonal
social aspect of work life8. Participation in
Coimbatore and relationship
decision making9. Reward and penalty
Madurai cities in Recognition,
system10. Equity, justice and grievance
Tamilnadu, India autonomy, working
handling11. Work and total life space12.
environment,
Image of organization
relationship with boss,
working hours,
governance by rule of
law, role clarity and
fringe benefits.

296
 The result of this study
supports that the most
important determinant
of QWL is physical
employees working in factors, followed by
1. Physical
Muftah, H.A., & Oil and Gas psychological factors
2. Psychological
Lafi, H. (2011) companies in the and them social
3. Social factors
State of Qatar factors. The study
indicated that QWL is
positively and
significantly related to
employee satisfaction.

297
 ANNEXURE-B
SECTION-I: LIST OF LARGE SCALE INDUSTRIES IN AURANGABAD REGION

Sr.
Name of the Company Address Product Approvals
No.

Anti-Malarial, Cardiovascular,
B-4/5/6,MIDC, Paithan,
1 Ajanta Pharma Ltd. Dermatology, Male Erectile WHO
Aurangabad
Dysfunction, Ophthalmology

FDC Ltd B-8, MIDC, Waluj, Anti fungal, Anti Diabetic, Anti- WHO/ USFDA/
2
Aurangabad Diarrhoeal, Anti-Haemorrhagic MHRA

G-35 & 36, MIDC, Waluj, WHO/ SABS &

3 J. K. Ansell Pvt. Ltd., Male Latex Contraceptives
Aurangabad CEMARK/ ISO

Disposable medical devices,

B-14, MIDC, Waluj,
4 Johnson & Johnson Ltd. reusable medical devices, WHO
Aurangabad
suture needle, oem supplies

A-28/1, MIDC,
5 Lupin Ltd., Tablets, Capsules and Liquids. WHO
Chikalthana, Aurangabad
Orchid Chemical & L-9, MIDC Waluj,
6 Bulk Drugs WHO/ USFDA
Pharmaceuticals Ltd. Aurangabad

Biovac-B (hepatitis B vaccine),

H-14/2, MIDC WHO/ USFDA/
7 Wockhardt Ltd. Wepox (erythropoietin) and
Chikalthana, Aurangabad MHRA
Wosulin

SECTION-II: LIST OF MEDIUM SCALE INDUSTRIES IN AURANGABAD REGION

Sr.
Name of the Company Address Product Approvals
No.
H – 19, MIDC Waluj, Antibiotic for infections, Anti
1 Atra Pharma Ltd WHO/ ISO
Aurangabad Nauseate for Vomiting

Manufacturer Of-Iv Solution, WHO/ ISO/

B-15/2, M I D C, Waluj,
2 Baxter (I) Ltd. Pharma Products, Medicen, South Africa
Waluj, Aurangabad
Tablets, Syrup. NCC

H-12 & 13, MIDC Mylan Laboratories Limited

3 Mylan Laboratories Limited WHO/ISO
Waluj, Aurangabad (FDF-2)

298
 A-28, MIDC,
Antacid analgesic, oral and
4 Concept Pharma Ltd. Chikalthana, WHO/ Kango
injectable haemostats.
Aurangabad
antihypertensive, atonl,
D -5, MIDC, Paithan, atenclor, enalzid, enalhib,
5 Encore Health care Pvt. Ltd. WHO
Aurangabad encobloc, antithyroid,
thyrocare, antibacterial
MIDC, Waluj,
6 Ipca Laboratories Bulk Drugs & Formulations WHO
Aurangabad
Chitegaon,
Tablets, Capsules, Liquids and
7 Mayo India Ltd. Aurangabad, WHO
Dry Syrups
Maharashtra
Fast Aid Kit, RELISPRAY -
Midas Care Pharmaceutical F-106, MIDC, Waluj,
8 Complete Relief From Pain In WHO/ MHRA
Pvt.Ltd. Aurangabad
minutes,

F-106, MIDC Waluj, ANTHELMINTICS DRUG &

9 Navketan Pharma WHO
Aurangabad Syrups

AMBILIFE, AMBIRON-XT,
Pan Pharmaceuticals Private C-181, M I D C, Waluj,
10 CALCIUM, HEMATONIC, ISO
Limited Aurangabad
HEMATONIC

Raysons Life Sciences Pvt M/190,M I D C Waluj,

11 Pharmaceuticals formulations WHO/ MHRA
Ltd Aurangabad
H-39 & 40, MIDC Waluj,
12 Savera Pharma Ltd. oral rehydration salt WHO/ ISO
Aurangabad

Anti-emetic, Anti-Osteoporotic,
Shreya Life Sciences Pvt. MIDC, Waluj,
13 Anti-TB, Antimalarial, Appetite WHO
Ltd. Aurangabad
stimulant,

Universal Prophylatic Pvt. K - 117, MIDC Waluj, Male & Female

14 WHO/ MHRA
Ltd. Aurangabad Contraceptives

Tramadol hcl, cetirizine 2hcl, WHO/ USFDA/

B-20, MIDC, Waluj,
15 Indoco Remedies montelukast sodium, Uganda &
Aurangabad
salmetrerol xenofoate Ukrain

SECTION-II: LIST OF SMALL SCALE INDUSTRIES IN AURANGABAD REGION

Sr.
Name of the Company Adrress Product Approvals
No.
Chikalthana, P No G-5, Chloramphenicol Eye/Ear
1 Amrit Pharmaceuticals ISO
MIDC, Aurangabad Drops

299
 Manufacturers and
B-22 MIDC Railway
2 Galaxy Laboratories Pvt Ltd Exporters of drugs and WHO
Station, Aurangabad
fine chemicals
B 6, M I D C, Shendra, Phthaloyl Amlodipine API
3 Fortune Pharma Pvt Ltd IAF
Aurangabad Intermediates

WHO/ USFDA/
E-9, MIDC,
HEALTH CANADA/
4 Herman Finochem Ltd Chikalthana, Bulk Drugs / Intermediates
TGA/ France, and
Aurangabad
Japan

Gut No. 77, Pharola

Hevea Fine Products Pvt. porter of Male Latex
5 Village, Paithan WHO
Ltd Contraceptives
Road, Aurangabad
All type of pharmaceutical
A-15, MIDC Waluj, products, liquid syrups,
6 Incare Pharma Pvt. Ltd WHO
Aurangabad tablets, pharmaceutical
formulation
B-62, MIDC , Paithan, Pharmaceutical products,
7 Kans Pharma Pvt. Ltd. ISO
Aurangabad capsules, tablets
Agrochemicals, bio
B-33, MIDC, Waluj, pesticides, bio-fertilizers,
8 Biostadt Ltd. WHO/ ISO
Aurangabad aquaculture products of
seaweeds
Pharmaceuticals
C-128, MIDC, WALUJ, formulations, tablets,
9 Nigpa Pharma Pvt Ltd WHO
Aurangabad syrups, paracetamol, anti
allergic medicines
A-14,MIDC Waluj, Pharmaceuticals
10 Redcross Formulations WHO/ MHRA
Aurangabad formulations
Rubicon Formulations 162/163, M I D C,
11 Pain Releif Sprays WHO
Private Limited Waluj, Aurangabad

Bulk drugs and Drug

Satellite Pharmaceuticals B- 40, MIDC Paithan, intermediates like
12 ISO
Pvt. Ltd., Aurangabad Allopurnol, Ammonium
Chloride, Benzhydrol,

Sinkhai Synthetics & A-15, MIDC, Waluj, Pharmaceuticals

13 MHRA
Chemical Private Limited Aurangabad formulations

Gut No. 5, Paithan Rd, Albezol Tablet, Alpurinol

14 Sky Biotech Pvt. Ltd. WHO
Aurangabad Mg, Amlodin Tablet
Spa Pharmaceuticals B-20, M I D C Waluj ,
15 Bulk drugs and APIs ISO
Private Limited Aurangabad

300
 APIs: Tamsulosin
A-117, A-118 & A-
Tooba Pharmaceuticals Pvt. Hydrochloride,
16 119, ,MIDC Paithan, MHRA
Ltd Brimonidine Tartarate,
Aurangabad
Cinacalcet Hydrochloride
Chlorhexidine Dressings,
M80, MIDC Waluj, Combine Dressings,
17 Lotus Surgicals, Bandages ISO
Aurangabad Gauze Swab, Orthopedic
Soft Bandage
5-28-116/P, Paithan Manufacturer of massage
Hind
18 Road, MIDC, oil, body pain relief oil, MHRA
Herbal Pharmaceuticals
Aurangabad ayurvedic medicine etc.
Manufacturers & Exporters
H-23/1/6, MIDC, Waluj, Schedule‘M’Compliant
19 Adroit Remedies(P) Limited of pharmaceutical
Aurangabad Companies
formulations

301
 ANNEXURE-C

STATISTICS OF RESEARCH SAMPLE

Total Total No. of Employees from the Cadre

Sr.
Name of the Company Number of Sample
No.
Employees Selected Managerial Supervisory Working

A: LARGE SCALE PHARMACEUTICAL INDUSTRIES

1 Ajanta Pharma Ltd. 161 19 2 8 9
2 FDC Ltd 123 27 3 6 18
3 J. K. Ansell Pvt. Ltd. 132 0 0 0 0
4 Johnson & Johnson Ltd. 170 32 3 6 23
5 Lupin Ltd. 152 24 3 7 14
6 Orchid Pharmaceuticals Ltd. 141 23 2 5 16
7 Wockhardt Ltd. 393 49 4 9 36
TOTAL OF A 1272 174 17 41 116
B: MEDIUM SCALE PHARMACEUTICAL INDUSTRIES
1 Atra Pharma Ltd 96 17 1 4 12
2 Baxter (I) Ltd. 79 16 2 3 11
3 Mylan Laboratories Limited 119 0 0 0 0
4 Concept Pharma Ltd. 87 22 3 8 11
5 Encore Health care Pvt. Ltd. 85 20 2 5 13
6 Ipca Laboratories 112 16 1 7 8
7 Mayo India Ltd. 92 12 2 3 7
8 Midas Care Pharmaceutical Pvt.Ltd 89 18 2 7 9
9 Navketan Pharma Pvt. Ltd. 87 13 2 3 8
10 Pan Pharmaceuticals Pvt. Ltd. 69 0 0 0 0
11 Raysons Life Sciences Pvt Ltd 79 0 0 0 0
12 Savera Pharma Ltd. 99 13 2 3 8
13 Shreya Life Sciences Pvt. Ltd. 109 21 3 5 13
14 Universal Prophylatic Pvt. Ltd. 88 13 2 3 8
15 Indoco Remedies 97 17 1 6 10

302
 TOTAL OF B 1387 198 23 57 118
C: SMALL SCALE PHARMACEUTICAL INDUSTRIES
1 Amrit Pharmaceuticals 40 9 1 1 7
2 Galaxy Laboratories Pvt Ltd 37 0 0 0 0
3 Fortune Pharma Pvt Ltd., 39 8 1 2 5
4 Herman Finochem Ltd., 28 4 0 1 3
5 Hevea Fine Products Pvt. Ltd 35 8 1 3 4
6 Incare Pharma Pvt. Ltd 41 7 0 4 3
7 Kans Pharma Pvt. Ltd. 29 6 0 2 4
8 Biostadt Ltd. 25 0 0 0 0
9 Nigpa Pharma Pvt Ltd 31 7 1 2 4
10 Redcross Formulations 37 5 1 1 3
11 Rubicon Formulations Pvt. Ltd. 42 7 0 2 5
12 Satellite Pharmaceuticals Pvt. Ltd. 30 6 1 1 4
Sinkhai Synthetics & Chemical
13 37 0 0 0 0
Private Limited
14 Sky Biotech Pvt. Ltd. 38 6 0 2 4
15 Spa Pharmaceuticals Pvt. Ltd. 35 4 0 1 3
16 Tooba Pharmaceuticals Pvt. Ltd 33 7 1 2 4
17 Lotus Surgicals, Bandages 26 0 0 0 0
18 Hind Herbal Pharmaceuticals 23 0 0 0 0
19 Adroit Remedies(P) Limited 29 6 1 2 3
TOTAL OF C 635 90 8 26 56
GRAND TOTAL 3294 462 48 124 290

303
 ANNEXURE-D
SECTION-I: DEMOGRAPHIC INFORMATION QUSTIONNAIRE
The following questions are to obtain your personal information. Please indicate the
Item that best describes you
1. What is your gender?
o Male
o Female
2. What is your age?
o Less than 30
o 30-39
o 40-49
o 50 or older
3. What is your Marital Status?
o Single
o Married
o Single Parent
4. What is your highest level of education completed?
o High school
o Diploma
o University (degree)
o University Degree
o Master Degree
o PhD
5. How long have you worked with this company?
o 1-2 years
o 2-5 years
o 5-10 years
o More than 10 years
6. In total how many years of experience you have in pharmaceutical sector?
o 1-2 years
o 2-5 years

304
 o 5-10 years
o More than 10 years

7. How long has your company been established?

o Fewer than 5 years
o 5-10 years
o 11-15 years
o 16-20 years
o More than 20 years
8. What is your current cost to company?
o Less than/equal 2 Lacs
o 2 -4 Lacs
o 4 -6 Lacs
o More than/equal to 6 Lacs
9. What is position in your current job?
o Managerial
o Supervisory
o Working
10. How many employees are there in your company (all locations in Aurangabad)?
o 0-50
o 50-125
o More than 125

305
 ANNEXURE-D

SECTION-II: COMPENSATION STRUCTURE QUESTIONNAIRE

Please check the one number for each question that comes closest to reflecting your opinion about it.

1 = Strongly disagree, 2 = Disagree just a little , 3 = Neither agree nor disagree, 4 = Agree just a little 5 = Strongly agree

Neither
Disagree Agree
Strongly Agree Strongly
Item Scale → Disagree
Just a
Nor
Just a
Agree
Little Little
No. Disagree

Item ↓ 1 2 3 4 5
The components of my salary structure are well
CSQ01 ⃞ ⃞ ⃞ ⃞ ⃞
designed
There is a balance between the fixed pay and variable
CSQ02 ⃞ ⃞ ⃞ ⃞ ⃞
pay in my compensation structure
CSQ03 My job is satisfying all the needs of me ⃞ ⃞ ⃞ ⃞ ⃞
I feel the salary revision done by my organization is
CSQ04 ⃞ ⃞ ⃞ ⃞ ⃞
retrospectively
The compensation structure is reviewed by the
CSQ05 ⃞ ⃞ ⃞ ⃞ ⃞
organization on regular basis
While reviewing the compensation structure the
CSQ06 ⃞ ⃞ ⃞ ⃞ ⃞
organization always take care of increase in living cost
CSQ07 My organization gives me sizable bonus every year ⃞ ⃞ ⃞ ⃞ ⃞
CSQ08 There is consistency of the company's pay policy ⃞ ⃞ ⃞ ⃞ ⃞
The compensation paid by the company attracts and
CSQ09 ⃞ ⃞ ⃞ ⃞ ⃞
retain the employees
Past efforts to reform compensation structure is
CSQ10 ⃞ ⃞ ⃞ ⃞ ⃞
succeeded
The compensation structure is linked with the
CSQ11 ⃞ ⃞ ⃞ ⃞ ⃞
performance appraisal system of the organization
I feel the income received to me is adequate for normal
CSQ12 ⃞ ⃞ ⃞ ⃞ ⃞
expenses
CSQ13 the Organization offers satisfactory profit sharing ⃞ ⃞ ⃞ ⃞ ⃞
CSQ14 I am barely live on income ⃞ ⃞ ⃞ ⃞ ⃞
I feel bad by comparing the compensation offer by the
CSQ15 ⃞ ⃞ ⃞ ⃞ ⃞
other similar organizations
CSQ16 I feel my income provided luxuries to me ⃞ ⃞ ⃞ ⃞ ⃞

306
 Overall I fell I am getting the compensation less than I
CSQ17 ⃞ ⃞ ⃞ ⃞ ⃞
deserve
CSQ18 My job is highly paid ⃞ ⃞ ⃞ ⃞ ⃞
CSQ19 I feel I am underpaid by my organization ⃞ ⃞ ⃞ ⃞ ⃞
CSQ20 Pay changes and job rotation go hand in hand ⃞ ⃞ ⃞ ⃞ ⃞
CSQ21 Your company link your salary with your productivity ⃞ ⃞ ⃞ ⃞ ⃞
CSQ22 Pay increases should be based on longevity ⃞ ⃞ ⃞ ⃞ ⃞

In your organization employees are considered for

CSQ23 Reward and Recognition mostly for innovative and ⃞ ⃞ ⃞ ⃞ ⃞
creative & increased productivity

Employees should have the opportunity to be paid

CSQ24 higher than similar positions at other colleagues only if ⃞ ⃞ ⃞ ⃞ ⃞
their performance exceeds job Expectations

SECTION-III: EMPLOYEE INVOLVEMENT QUESTIONNAIRE

Please check the one number for each question that comes closest to reflecting your opinion about it.

1 = Strongly disagree, 2 = Disagree just a little , 3 = Neither agree nor disagree, 4 = Agree just a little 5 = Strongly agree

Neither
Disagree Agree
Strongly Agree Strongly
Item Scale → Disagree
Just a
Nor
Just a
Agree
Little Little
No. Disagree

Item ↓ 1 2 3 4 5

SPOS01 My work group values my contribution to it ⃞ ⃞ ⃞ ⃞ ⃞

My work group cares about my general satisfaction
SPOS2 ⃞ ⃞ ⃞ ⃞ ⃞
at work
SPOS03 My work group really cares about my well-being ⃞ ⃞ ⃞ ⃞ ⃞
My work group strongly considers my goals and
SPOS04 ⃞ ⃞ ⃞ ⃞ ⃞
values
SPOS05 My work group cares about my opinions ⃞ ⃞ ⃞ ⃞ ⃞
My work group takes pride in my accomplishments
SPOS06 ⃞ ⃞ ⃞ ⃞ ⃞
at work
Help is available from my work group when I have a
SPOS07 ⃞ ⃞ ⃞ ⃞ ⃞
problem

307
 In general how much say or influence do you have
SPOS08 ⃞ ⃞ ⃞ ⃞ ⃞
on how you perform your job?
To what extent are you able to decide how to do
SPOS09 ⃞ ⃞ ⃞ ⃞ ⃞
your job?
In general how much say or influence do you have
SPOS10 ⃞ ⃞ ⃞ ⃞ ⃞
on what does on in your work group?
In general how much say or influence do you have
SPOS11 ⃞ ⃞ ⃞ ⃞ ⃞
on decisions which affect your job?
My supervisors are receptive and listen to my ideas
SPOS12 ⃞ ⃞ ⃞ ⃞ ⃞
and suggestions.
SPOS13 I work closely with others in doing my work ⃞ ⃞ ⃞ ⃞ ⃞
SPOS14 I frequently must coordinate my efforts with others ⃞ ⃞ ⃞ ⃞ ⃞
My work requires me to consult with others fairly
SPOS15 ⃞ ⃞ ⃞ ⃞ ⃞
frequently

SECTION-IV: SAFE & HEALTHY WORK ENVIRONMENT QUESTIONNAIRE

(OSH)
Safety Climate
To what extent do you agree or disagree with the following statements about your job? Please circle one number per
question
Disagree Neither
Strongly Agree Just Strongly
Item Scale → Disagree
Just a Agree Nor
a Little Agree
Little Disagree
No.
Item ↓ 1 2 3 4 5
Management acts decisively when a health
OSH01
and safety has been raised
In my workplace, management acts quickly to
OSH02
correct health and safety problems.
Health and safety information is always
OSH03 brought to my attention by me line manager or
supervisor
There is good communication here about
OSH04
health and safety issues which affect me
Management here considers health and safety
OSH05
to be equally important as productivity
I believe health and safety issues are assigned
OSH06
a high priority

308
 Some health and safety rules and procedures
OSH07 don't need to be followed to get the job done
safely
Some health and safety rules are not really
OSH08
practical
I am strongly encouraged to report unsafe
OSH09
conditions
I can influence health and safety performance
OSH10
here
I am involved in informing management of
OSH11
important health and safety issues
I am involved in the ongoing review of health
OSH12
and safety
Health and safety is the number one priority in
OSH13
my mind when completing a job
It is important to me that there is continuing
OSH14
emphasis on health and safety
I'm sure it's only matter of time before I
OSH15
develop a work-related health problem
In my workplace the chances of developing a
OSH16
work related health problem are quite high
Performance targets rarely conflict with health
OSH17
and safety measures
I am always given enough time to get the job
OSH18
done safely
Health & Well-Being

These questions relate to how you feel and how well you are able to do your usual activities.
(Please tick the relevant boxes.)

OSH19 In general, would you say you health is : Excellent Very good Good Fair Poor

Compared to one year ago, how would you Much Somewhat About the Somewhat Much
OSH20
rate your health in general now? better better same worse worse

The following questions are about activities you might do during a typical day. Does your health now limit you in
OSH21
these activities? If so how much?
No, Not
Questions Yes, Limited a Lot Yes, Limited a Little Limited at
all

Vigorous activities, such as running, lifting

i
heavy objects, participating in strenuous sports
Moderate activities, such as moving a table,
ii pushing a vacuum cleaner, bowling or playing
golf
iii Lifting or carrying groceries

309
 iv Climbing several flights of stairs
v Climbing one flight of stairs
vi Bending, kneeling or stooping
vii Walking more than a mile
viii Walking several hundred yards
ix Walking 100 yards
x Bathing or dressing yourself
During the past four weeks, how much of the time have you had any of the following problems with your work or
OSH22
other regular daily activities as a result of your physical health?

All of the Most of Some of A little of None of

Questions
Time the Time the Time the Time the Time

Cut down on the amount of time you spent on

i
work or other activities
ii Accomplished less than you would like
Were limited in the kind of work or other
iii
activities you did
Had difficulty performing the work or other
iv
activities (e.g. it took extra effort)
During the past four weeks, how much of the time have you had any of the following problems with your work or
OSH23
other regular daily activities as a result of emotional problems (e.g. feeling depressed or anxious)?

All of the Most of Some of A little of None of

Questions
Time the Time the Time the Time the Time

Cut down on the amount of time you spent on

i
work or other activities
ii Accomplished less than you would like
iii Did work less carefully than usual

During the past four weeks, to what extent has

your physical health or emotional problems
OSH24 Not at all slightly Moderately Quite a bit Extremely
interfered with your normal social activities with
family, friend, neighbors or groups?

How much bodily pain have you had during the Moderate Very
OSH25 None Very mild Mild
past four weeks? Serve severe

310
 During the past four weeks, how much did pain
OSH26 interfere with your normal work (including work Not at all slightly Moderately Quite a bit Extremely
outside the home and housework)?

These questions are about how you've felt and how things have been with you during the past four weeks. For
OSH27 each question, please tick the answer that comes closest to the way you have been feeling During the past four
weeks, how much of the time.

All of the Most of Some of A little of None of

Questions
Time the Time the Time the Time the Time

i Did you feel full of life?

ii Have you been very nervous?
Have you felt so down in the dumps that
iii
nothing could cheer you up?
iv Have you felt calm and cheerful?
v Did you have a lot of energy?
vi Have you felt downhearted and depressed?
vii Did you have a lot of energy?
viii Have you felt downhearted and depressed?
ix Did you feel worn out?
x Have you been happy?
xi Did you feel tired?

During the past four weeks, how much of the

time have you physical health or emotional All of the Most of Some of A little of None of
OSH28
problems interfered with your social activities time the time the time the time the time
(like visiting friends and relatives)?

OSH29 How true or false is each of the following statements for you?

Definitely Mostly Don't Mostly Definitely

Questions
True True Know False False
I seem to get sick a little more easily than other
i
people
ii I am as healthy as anybody I know
iii I expect my health to get worse
My health is excellent
iv

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 Work-Related Health

Over the past 12 months, have you suffered

from any illness, disability or other physical or
OSH30 YES NO
mental problem that was caused or made
worse by your job?(Please circle one)

Over the past 12 months, how many illne4sses

OSH31 have you had that were caused or made worse YES NO
by your job?

Absenteeism
(Please include only days missed for your own health, not someone else's)

In the past four weeks, how many entire

OSH32 working days did you miss because of
problems with your mental or physical health?

SECTION-V: LEARNING & DEVELOPMENT QUESTIONNAIRE (DLOQ)

Please check the one number for each question that comes closest to reflecting your opinion about it.

1 = Strongly disagree, 2 = Disagree just a little , 3 = Neither agree nor disagree, 4 = Agree just a little 5 = Strongly agree

Neither
Disagree Agree
Strongly Agree Strongly
Scale → Just a Just a
Disagree Nor Agree
Little Little
Item No. Disagree

Item ↓ 1 2 3 4 5

In my organization, people openly discuss mistakes in

DLOQ01 ⃞ ⃞ ⃞ ⃞ ⃞
order to learn from them.
My organization enables people to get needed
DLOQ02 ⃞ ⃞ ⃞ ⃞ ⃞
information at any time quickly and easily.
My organization encourages people to get answers
DLOQ03 ⃞ ⃞ ⃞ ⃞ ⃞
from across the organization when solving problems.
In my organization, whenever people state their view,
DLOQ04 ⃞ ⃞ ⃞ ⃞ ⃞
they also ask what others think.
In my organization, people are given time to support
DLOQ05 ⃞ ⃞ ⃞ ⃞ ⃞
learning.
I would be very happy to spend the rest of my career
DLOQ06 ⃞ ⃞ ⃞ ⃞ ⃞
with this organization.

312
DLOQ07 In my organization, people help each other learn ⃞ ⃞ ⃞ ⃞ ⃞

In my organization, people identify skills they need for

DLOQ08 ⃞ ⃞ ⃞ ⃞ ⃞
future work tasks.
In my organization, people are encouraged to ask
DLOQ09 ⃞ ⃞ ⃞ ⃞ ⃞
“why” regardless of rank.
When I do a good job, I receive the recognition for it
DLOQ10 ⃞ ⃞ ⃞ ⃞ ⃞
that I should receive.

DLOQ11 I feel a strong sense of belonging to my organization. ⃞ ⃞ ⃞ ⃞ ⃞

It would be too costly for me to leave my organization

DLOQ12 ⃞ ⃞ ⃞ ⃞ ⃞
now.
My organization supports employees who take
DLOQ13 ⃞ ⃞ ⃞ ⃞ ⃞
calculated risks.
In my organization, teams/groups are rewarded for
DLOQ14 ⃞ ⃞ ⃞ ⃞ ⃞
their achievements as a team/group.
My organization, encourage people to think from a
DLOQ15 ⃞ ⃞ ⃞ ⃞ ⃞
global perspective.

DLOQ16 My organization recognizes people for taking initiative. ⃞ ⃞ ⃞ ⃞ ⃞

In my organization, leaders mentor and coach those

DLOQ17 ⃞ ⃞ ⃞ ⃞ ⃞
they lead.
My organization encourages everyone to bring the
DLOQ18 ⃞ ⃞ ⃞ ⃞ ⃞
customers’ views into the decision making process.
In my organization, leaders generally support requests
DLOQ19 ⃞ ⃞ ⃞ ⃞ ⃞
for learning opportunities and training.
My organization works together with the outside
DLOQ20 ⃞ ⃞ ⃞ ⃞ ⃞
community to meet mutual needs.
I enjoy discussing my organization with people outside
DLOQ21 ⃞ ⃞ ⃞ ⃞ ⃞
it.
My organization creates systems to measure gaps
DLOQ22 ⃞ ⃞ ⃞ ⃞ ⃞
between current and expected performance.
My organization builds alignment of visions across
DLOQ23 ⃞ ⃞ ⃞ ⃞ ⃞
different levels and work groups.

DLOQ24 My superior is quiet competent in doing his/her job. ⃞ ⃞ ⃞ ⃞ ⃞

In my organization, leaders share up-to-date

DLOQ25 information with employees about competitors, ⃞ ⃞ ⃞ ⃞ ⃞
industry trends, and organizational directions.

313
 In my organization, leaders continually look for
DLOQ26 ⃞ ⃞ ⃞ ⃞ ⃞
opportunities to learn.
In my organization, teams/groups are confident that
DLOQ27 ⃞ ⃞ ⃞ ⃞ ⃞
the organization will act on their recommendations.
In my organization, teams/groups have the freedom to
DLOQ28 ⃞ ⃞ ⃞ ⃞ ⃞
adapt their goals as needed.

DLOQ29 In my organization, people are rewarded for learning. ⃞ ⃞ ⃞ ⃞ ⃞

My organization measures the results of the time and

DLOQ30 ⃞ ⃞ ⃞ ⃞ ⃞
resources spent on training.
My organization makes its lessons learned available
DLOQ31 ⃞ ⃞ ⃞ ⃞ ⃞
to all employees.
In my organization, leaders ensure that the
DLOQ32 ⃞ ⃞ ⃞ ⃞ ⃞
organization’s actions are consistent with its values.
I think that I could not easily become as attached to
DLOQ33 ⃞ ⃞ ⃞ ⃞ ⃞
another organization as I am to this one.
My organization gives people control over the
DLOQ34 ⃞ ⃞ ⃞ ⃞ ⃞
resources they need to accomplish their work.
In my organization, people spend time building trust
DLOQ35 ⃞ ⃞ ⃞ ⃞ ⃞
with each other.

SECTION-VI: JOB SATISFACTION QUESTIONNAIRE (JSS)

Please check the one number for each question that comes closest to reflecting your opinion about it.

1 = Disagree very much, 2 = Disagree moderately, 3 = Disagree slightly 4 = Agree slightly 5 = Agree moderately 6
= Agree very much

Disagree Agree
Disagree Disagree Agree Agree
Item Scale → very moderately slightly slightly moderately
very
much much
No.
Item ↓ 1 2 3 4 5 6
I feel I am being paid a fair amount for the work
JSS01 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
I do
There is really too little chance for promotion on
JSS02 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
my job
My supervisor is quite competent in doing
JSS03 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
his/her job
JSS04 I am not satisfied with the benefits I receive ⃞ ⃞ ⃞ ⃞ ⃞ ⃞

314
 When I do a good job, I receive the recognition
JSS05 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
for it that I should receive
Many of our rules and procedures make doing
JSS06 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
a good job difficult
JSS07 I like the people I work with ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
JSS08 I sometimes feel my job is meaningless ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
Communications seem good within this
JSS09 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
organization
JSS10 Raises are too few and far between ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
Those who do well on the job stand a fair
JSS11 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
chance of being promoted
JSS12 My supervisor is unfair to me ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
The benefits we receive are as good as most
JSS13 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
other organizations offer
JSS14 I do not feel that the work I do is appreciated ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
My efforts to do a good job are seldom blocked
JSS15 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
by red tape
I find I have to work harder at my job because
JSS16 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
of the incompetence of people I work with
JSS17 I like doing the things I do at work ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
The goals of this organization are not clear to
JSS18 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
me.
I feel unappreciated by the organization when I
JSS19 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
think about what they pay me.
People get ahead as fast here as they do in
JSS20 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
other places.
My supervisor shows too little interest in the
JSS21 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
feelings of subordinates
JSS22 The benefit package we have is equitable ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
JSS23 There are few rewards for those who work here ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
JSS24 I have too much to do at work ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
JSS25 I enjoy my coworkers. ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
I often feel that I do not know what is going on
JSS26 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
within the organization.
JSS27 I feel a sense of pride in doing my job. ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
I feel satisfied with my chances for salary
JSS28 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
increases.

315
 There are benefits we do not have which we
JSS29 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
should have
JSS30 I like my supervisor ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
JSS31 I have too much paperwork ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
I don't feel my efforts are rewarded the way
JSS32 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
they should be
JSS33 I am satisfied with my chances for promotion ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
There is too much bickering and fighting at
JSS34 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
work
JSS35 My job is enjoyable ⃞ ⃞ ⃞ ⃞ ⃞ ⃞

SECTION VII: ORGANIZATIONAL COMMITMENT QUESTIONNAIRE (TCM )

Please check the one number for each question that comes closest to reflecting your opinion about it.

1 = Strongly disagree, 2 = Disagree, 3 = Slightly disagree, 4 = Undecided 5 = Slightly agree

6 = Agree 7 = Strongly agree

Strongly Slightly Slightly Strongly

Scale → disagree
Disagree
disagree
Undecided
agree
Agree
agree
Item
No.
Item ↓ 1 2 3 4 5 6 7

I would be very happy to spend the rest

TCM01 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
of my career with this organization
I really feel as if this organization's
TCM02 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
problems are my own
I do not feel a strong sense of
TCM03 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
"belonging" to my organization
I do not feel "emotionally attached" to
TCM04 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
this organization
I do not feel like "part of the family" at
TCM05 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
my organization
This organization has a great deal of
TCM06 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
personal meaning for me
Right now, staying with my organization
TCM07 is a matter of necessity as much as ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
desire

316
 It would be very hard for me to leave
TCM08 my organization right now, even if I ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
wanted to
Too much of my life would be disrupted
TCM09 if I decided I wanted to leave my ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
organization now
I feel that I have too few options to
TCM10 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
consider leaving this organization

If I had not already put so much of

TCM11 myself into this organization, I might ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
consider working elsewhere

One of the few negative consequences

TCM12 of leaving this organization would be ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
the scarcity of available alternatives

I do not feel any obligation to remain

TCM13 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
with my current employer
Even if it were to my advantage, I do
TCM14 not feel it would be right to leave my ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
organization now
I would feel guilty if I left my
TCM15 ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
organization now
TCM16 This organization deserves my loyalty ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞

I would not leave my organization right

TCM17 now because I have a sense of ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞
obligation to the people in it

TCM18 I owe a great deal to my organization ⃞ ⃞ ⃞ ⃞ ⃞ ⃞ ⃞

SECTION-VIII: TURNOVER INTENTION QUESTIONNAIRE

Please check the one number for each question that comes closest to reflecting your opinion about it.

1 = Strongly disagree, 2 = Disagree, 3 = Undecided, 4 = Agree, 5 = Strongly agree

Strongly Strongly
Scale → disagree
Disagree Undecided Agree
agree
Item
No.
Item ↓ 1 2 3 4 5

I plan to leave my organization as soon as

TI01 ⃞ ⃞ ⃞ ⃞ ⃞
possible

317
 Under no circumstances will I voluntarily leave my
TI02 ⃞ ⃞ ⃞ ⃞ ⃞
organization

TI03 I would be reluctant to leave my organization ⃞ ⃞ ⃞ ⃞ ⃞

I plan to stay in my organization as long as

TI04 ⃞ ⃞ ⃞ ⃞ ⃞
possible

318