Professional Documents
Culture Documents
Jana Sedláková
Faculty of Agriculture and Horticulture, Department of Agribusiness & Agrarmarketing,
Humboldt University, Berlin, Germany
ABSTRACT
This exploratory study examines the consumer perception in field of national food products
and ethnocentric tendencies among slovak young consumers.
An empirical test to measure consumer preferences toward domestic products and a test to
measure consumer ethnocentrism in Slovak market was applied.
In the research of this study is hypothesed that higly ethnocentric consumers will rather
prefer the domestic products than foreign. In additon it is investigated if the consumers buy
the food products, what is the most important for them and why they purchase the domestic
food products. The study also deals with image of the home country and its products.
INTRODUCTION
The increasing globalisation in last years has had significant impact on the market for food
products. The companies took the opportunity to participate in foreign markets and found and
are still finding new groups of customers. The distribution of new consumer goods and
servicies all over the world has had impact on consumer decision and preferences in
particular countries.
Therefore, it is recognised that there is a necessity to measure consumer’s attitudes toward
domestic and foreign products (Netermeyer et.al., 1991). In order to develop effective
marketing communication strategies, it is needed to measure the varying perceptions and
attitudes of consumers toward products of a clearly identifiable country-of-origin (Orth et.al.,
2002).
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In recent years, there has been great deal of research exploring this topic. The studies from
Bilkey et.al. (1982), Papadopoulos et.al. (1986), Ettenson et.al. (1988), Hausruckinger
(1993) and others investigated the country-of-origin predominantly in Western European
countries or Western countries (USA, Australia, Japan, etc.). The results of their research
demonstrated that the domestic products enjoy generally more favorable evaluation that
foreign-made products.
Al-Sulaiti and Baker (1998) proposed that the country-of-origin should be the fifth element
of the marketing mix, after price, promotion, product and distribution.
Webb and Po (2000) explain the effect of using of the COO- information. They give the four
reason for it. Firstly, the globalization “constrains” the consumer to watch out by buying of
the food products. Therefore the consumers turn to origin of the products to gain the
additional information about the products. The information about the COO is the indicator of
quality and acceptability for them. Secondly, the COO is used by marketers as a unique
selling proposition. Thirdly, the authors explain the opportunity of COO in the formulation of
a multinational marketing strategy. Last but not least the consumer have the wide access to
products from different countries & become familiar with foreign products (Ozretic-Dosen,
2006).
As mention, the COO has been investigated in wide context in many countries,
predominantly in West Europe, USA and Asia countries. However, the country-of-origin
effect in the Middle & Eastern European countries has not been investigated in many studies
yet. Therefore, the author of this paper decided to study the consumer preferences and their
attitudes toward domestic and foreign products.
From this short literature overview follows the main purpose of this study: Because the
ethnocentric tendencies of the slovak young consumers have not been investigated yet, the
study aims to assess the degree of consumer ethnocentrism of the Slovak young consumers,
their attitudes to domestic food products and home-country and the image of the domestic
products.
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RESEARCH DESIGN AND METHODOLOGY
THE SAMPLE
To capture a homogeneous group of Slovak consumers, the students of 2 Slovak universities
were selected as a general sampling frame. The reason for selection this sample could be
described in following points:
Firstly, the university students provide a possibility of homogenicity, which is needed for
testing. They are high educated young people who are open-minded and have access to
information. Secondly, the current university students represent a new generation of Slovak
consumers since the political changes in the Middle and Eastern Europe in 90thies of the
20thy century. Thirdly, the university students represent the group of potential multipliers
who can influence the consumer’s behaviour and the decision-making for the products in the
future.
The second section contained the Slovak version of the CESTSCALE with 6-point scale
ranging from “strongly disagree” to “strongly agree” (Shimp et.al., 1987) to evaluate the
ethnocentric perception of the Slovak young students.
The final section included demographical variables.
The respondents needed approximately 20 minutes to answer the questions.
From 600 distributed questionnaires, 468 usable were turn back by students. The age of
respondents ranges between 18 and 30 years, with an average age of 21,26 years. The
females with 69,7% are proportionally heavier represented in the sample as males (30,3%).
In the first section, the image of the home-country Slovakia has been investigated. More then
92% of the attitudes to the term “Slovakia” were positive. The respondents expressed their
positive attitudes toward Slovak nature, home country in general, Slovak food & beverages,
tourism and landscape. More then 80% of them considered Slovakia as a friendly, a
hospitality country, the country with the future and traditions.
79,3% of the respondents expressed their preference toward the domestic products. The main
reasons of doing so are: the flavour, freshness, no genetic modified products, the warranty of
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the production and the fact that the production of the domestic products supports the Slovak
economy.
More than half of the respondents (57,8%) pay attention to country-of-origin on the products.
The country-of-origin has been investigated also in other way. The question about the
preference of the cheese from the different countries has been asked. The Slovak products
were preferred mostly; follow by Czech products and Austrian products.
The impact of the different price of the domestic and foreign products has been evaluated
too. If the domestic and foreign products had the same prices, the 88% of the respondents
would prefer domestic products. However, if the price for the domestic products was higher
than for foreign, only 41,2% respondents would prefer the products from their home country.
88,8% of the respondents prefers the domestic products with favourable price.
The second section of the questionnaire investigated the consumer ethnocentrism. The scale
CESTSCALE with 17 questions has been used.
The results show the intensity of the ethnocentrism of the selected sample. The mean value of
the scale was 56,78. The Slovak young consumers show only moderately consumer
ethnocentrism. However, it was found out, that the high ethnocentric consumer prefer rather
the domestic food products.
CONCLUSION
The present study examined the country-of-origin attitude, the consumer ethnocentrism and
the preferences of the Slovak young consumers toward food products.
As the previous results show, the Slovak young consumers are moderately consumer
ethnocentric. The preference for the domestic products is on higher level and more than half
of them pay attention to the country-of-origin information on the products.
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