MEAN RANK

OVER-ALL SATISFACTION

OVER-ALL MANAGEMENT AND CUSTOMER SATISFACTION ON RESOURCE-RELATED PSQ

ITEM NUMBER MEAN SCORE MEAN RANK MEAN DESCRIPTION
I13 1.80 1 Satisfied
I14 1.87 2 Satisfied
I10 2.10 3 Satisfied
I16 2.11 4 Satisfied
I17 2.13 5 Satisfied
I11 2.15 6.5 Satisfied
I15 2.15 6.5 Satisfied
I12 2.17 8 Satisfied
I3 2.21 9 Satisfied
I4 2.23 10 Satisfied
I6 2.31 11 Satisfied
I7 2.51 12.5 Neither Satisfied Nor Dissatisfied
I9 2.51 12.5 Neither Satisfied Nor Dissatisfied
I5 2.62 14 Neither Satisfied Nor Dissatisfied
I8 2.72 15 Neither Satisfied Nor Dissatisfied

OVER-ALL MANAGEMENT AND CUSTOMER SATISFACTION ON PROCESS-RELATED PSQ

ITEM NUMBER MEAN SCORE MEAN RANK MEAN DESCRIPTION
I19 1.89 1.5 Satisfied
I20 1.89 1.5 Satisfied
I18 1.90 3 Satisfied
I22 1.92 4 Satisfied
I21 1.94 5 Satisfied
I23 2.03 6 Satisfied
I25 2.28 7 Satisfied
I24 2.31 8 Satisfied

OVER-ALL MANAGEMENT AND CUSTOMER SATISFACTION ON MANAGEMENT-RELATED PSQ

ITEM NUMBER MEAN SCORE MEAN RANK MEAN DESCRIPTION
I40 1.73 1 Satisfied
I35 1.79 2 Satisfied
I30 1.94 3 Satisfied
I38 1.97 4 Satisfied
I36 1.99 5 Satisfied
I37 2.01 6 Satisfied
I27 2.14 7.5 Satisfied
I32 2.14 7.5 Satisfied
I34 2.15 9 Satisfied
I39 2.18 10 Satisfied
I33 2.25 11 Satisfied
I31 2.30 12 Satisfied
I28 2.44 13 Satisfied
I26 2.55 14.5 Neither Satisfied Nor Dissatisfied
I29 2.55 14.5 Neither Satisfied Nor Dissatisfied
MANAGEMENT SATISFACTION

MANAGEMENT SATISFACTION ON RESOURCE-RELATED PSQ

ITEM MEAN MEAN
NUMBER SCORE RANK MEAN DESCRIPTION
I13 1.82 1.5 Satisfied
I14 1.82 1.5 Satisfied
I4 2.09 3 Satisfied
I16 2.18 4 Satisfied
I10 2.27 5.5 Satisfied
I15 2.27 5.5 Satisfied
I11 2.36 7 Satisfied
I3 2.45 8.5 Satisfied
I9 2.45 8.5 Satisfied
I12 2.55 10.5 Neither Satisfied Nor Dissatisfied
I17 2.55 10.5 Neither Satisfied Nor Dissatisfied
I6 2.64 12 Neither Satisfied Nor Dissatisfied
I7 2.82 13.5 Neither Satisfied Nor Dissatisfied
I8 2.82 13.5 Neither Satisfied Nor Dissatisfied
I5 3.09 15 Neither Satisfied Nor Dissatisfied

MANAGEMENT SATISFACTION ON PROCESS-RELATED PSQ

ITEM MEAN MEAN
NUMBER SCORE RANK MEAN DESCRIPTION
I18 1.91 1.5 Satisfied
I21 1.91 1.5 Satisfied
I19 2.00 5 Satisfied
I20 2.00 5 Satisfied
I22 2.00 5 Satisfied
I24 2.00 5 Satisfied
I25 2.00 5 Satisfied
I23 2.18 8 Satisfied

MANAGEMENT SATISFACTION ON MANAGEMENT-RELATED PSQ

ITEM MEAN MEAN
NUMBER SCORE RANK MEAN DESCRIPTION
I33 1.73 2 Satisfied
I34 1.73 2 Satisfied
I35 1.73 2 Satisfied
I32 1.91 4.5 Satisfied
I40 1.91 4.5 Satisfied
I30 2.00 6 Satisfied
I27 2.09 7.5 Satisfied
I38 2.09 7.5 Satisfied
I31 2.27 9 Satisfied
I26 2.36 11 Satisfied
I36 2.36 11 Satisfied
I37 2.36 11 Satisfied
I39 2.45 13 Satisfied
I28 2.55 14 Neither Satisfied Nor Dissatisfied
I29 3.09 15 Neither Satisfied Nor Dissatisfied
CUSTOMER SATISFACTION

CUSTOMER SATISFACTION ON RESOURCE-RELATED PSQ

ITEM MEAN MEAN
NUMBER SCORE RANK MEAN DESCRIPTION
I13 1.80 1 Satisfied
I14 1.88 2 Satisfied
I17 2.05 3 Satisfied
I10 2.07 4 Satisfied
I12 2.10 5.5 Satisfied
I16 2.10 5.5 Satisfied
I11 2.12 7 Satisfied
I15 2.13 8 Satisfied
I3 2.17 9 Satisfied
I4 2.25 10.5 Satisfied
I6 2.25 10.5 Satisfied
I7 2.45 12 Satisfied
I9 2.52 13 Neither Satisfied Nor Dissatisfied
I5 2.53 14 Neither Satisfied Nor Dissatisfied
I8 2.70 15 Neither Satisfied Nor Dissatisfied

CUSTOMER SATISFACTION ON PROCESS-RELATED PSQ

ITEM MEAN MEAN
NUMBER SCORE RANK MEAN DESCRIPTION
I19 1.87 1.5 Satisfied
I20 1.87 1.5 Satisfied
I18 1.90 3.5 Satisfied
I22 1.90 3.5 Satisfied
I21 1.95 5 Satisfied
I23 2.00 6 Satisfied
I25 2.33 7 Satisfied
I24 2.37 8 Satisfied

CUSTOMER SATISFACTION ON MANAGEMENT-RELATED PSQ

ITEM MEAN MEAN
NUMBER SCORE RANK MEAN DESCRIPTION
I40 1.70 1 Satisfied
I35 1.80 2 Satisfied
I36 1.92 3 Satisfied
I30 1.93 4 Satisfied
I37 1.95 5.5 Satisfied
I38 1.95 5.5 Satisfied
I39 2.13 7 Satisfied
I27 2.15 8 Satisfied
I32 2.18 9 Satisfied
I34 2.23 10 Satisfied
I31 2.30 11 Satisfied
I33 2.35 12 Satisfied
I28 2.42 13 Satisfied
I29 2.45 14 Satisfied
I26 2.58 15 Neither Satisfied Nor Dissatisfied