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QUICK SUCCESS SERIES, an initiative of
SBLC Deoghar to facilitate the preparation
of promotion seeking personnel of our
Safe Deposit Locker Though every care has been taken while
updating the contents, we request our
readers to point out any lapses at the earli-
est. Needless to mention this book is not a
substitute of circular instructions issued by
the Bank from time to time. For detailed
guidelines please refer to Bank’s latest cir-
culars. Soft copy of this edition is available
on our ftp://10.151.51.33 in QSS folder and
on SBI TIMES>PATNA CIRCLE>SBLC Deog-
har site.
Team SBLC Deoghar is humbled by the
response and recognition, it is receiving
from the readers within and beyond the
circle. We wish the readers grand success in
their endeavours.
Sri Abhishek Kumar Sharma
Assistant General Manager,
State Bank Learning Centre,
Deoghar- 814112
Phone- 06432-232895
Fax - 06432-231810
e-mail: agmstc.deoghar@sbi.co.in
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Quick Success Series
Safe custody, security Safe deposit articles & Safe Deposit Lockers
31st October 2016
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Quick Success Series
Safe custody, security Safe deposit articles & Safe Deposit Lockers
31st October 2016
ty’s prior permission has to be obtained in 80% of the lockers to be issued on First
each case. come first basis whereas 20% may be issued as
For the unrented or surrendered lockers, per BM’s discretion
both the keys (custodian key and hirers’ key) New Clause to be incorporated in Locker
should not be held by the same official. Ade- Agreement
quate arrangements should be made for safe “In case the locker remains un-operated
and separate custody of both the keys. for more than one year, the bank would
Multiple Locker facility can be availed by have right to cancel the allotment of the
the customer also, subject to the availability of locker and open the locker, even if the
the locker at the Branch. Branches should rent is paid regularly” (for the time being
strictly follow RBI instructions on risk assess- a suitable rubber stamp may be used)
ment of the customers ((e-cir:645/2012-13 (Rationale: To enable the bank to go for
dt:01/10/2012),e-cir:655/2012-13 break open of non operated lockers for
dt:04/10/2012. more than one year belonging to the High
More than ordinary care should be taken Risk category customers and 3 years for
while allotting more than one Locker to a cus- medium risk category customer after giv-
tomer either singly or jointly. .(e-cir:414/2013- ing a 15 day notice, even though the lock-
14 dt:25/07/2013) er rent has been paid regularly. Further,
The officer in charge should check the branch should ask the locker hirer to give
locker room immediately after the locker hirer in writing, the reasons why he / she did
has used it to ensure that hirer has not left any not operate the locker for such a long pe-
valuable belongings outside locker inadver- riod. In case the locker-hirer has some ge-
tently and he/she has properly closed the nuine reasons as in the case of NRIs or
locker door. persons who are out of town due to a
Locker cannot be allotted to a minor nei- transferable job etc., branch may allow
ther as a single nor a joint account with other. the locker hirer to continue with the lock-
Locker can be allotted in the name of er) .(e-cir:414/2013-14 dt:25/07/2013)
blind/visually impaired person(s), literate or il- For New Hirers: Locker rent will be paya-
literate, single or joint operation with other ble in advance up to 31st March of current
person permitted financial year on pro rata basis together with
A locker can also be rented out to a Non 12 month rent of the following year and on
Resident 2nd April every year thereafter. Registration
Power of Attorney holder can operate the Charge (one time)- Rs. 843/- should also be
Locker but cannot surrender the locker charged.
In case of Joint A/c (E or S), locker can be Branch should provide a copy of the
surrendered and the account closed by both of locker agreement regarding operation of the
them only. locker to the locker hirer at the time of al-
7 days notice should be given before clos- lotment of the locker.
ing Locker A/c For Existing hirers: Locker rent will be
Lockers to be allotted on first come first payable up to next 31st March and on 2nd
serve basis, provided the applicant is eligible April every year thereafter.
for the same and is complying with the KYC Procedure to be followed in case of non-
norms without insisting for deposits. payment of rent
However To ensure prompt payment of i)Reminder sent on due date if no balance in
rent, Branch should obtain a STDR from new the A/c
hirers that would cover 3 years rent and the ii)If not paid, another reminder after 3
charges for break open in case of an eventuali- months
ty. iii)Notice on COS 405 after 6 months
iv)Notice on COS 406 after 1 year
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Quick Success Series
Safe custody, security Safe deposit articles & Safe Deposit Lockers
31st October 2016
v) Controlling authority’s approval to be ob- nominee(s) and the fact of death of the
tained for breaking open the locker locker hirer by obtaining appropriate docu-
vi)Locker should be broken open in presence mentary evidence. The genuineness of the
of a committee which may comprise of Notary documents must be ensured.
Public, Bank’s Advocate and 5 independent (ii) Branch should make diligent effort to find
witnesses out if there is any order from a competent
vii)Inventory of contents (Panchnama) to be court restraining the branch from giving ac-
prepared in presence of witnesses cess to the locker of the deceased; and iii)
viii)Contents to be valued by an approved Branch should make it clear to the survi-
Govt. Valuer and kept on record vor(s)/nominee(s) that access to locker/safe
ix)Contents are kept as a Safe Custody item custody articles is given to them only as a
under joint custody of Joint Custodians trustee of the legal heirs of the deceased
locker hirer i.e. such access given to him/ her
Access to the Safe Deposit Lockers/Return shall not affect the right or claim which any
of Safe Custody Articles to Survi- person may have against the survi-
vor(s)/Nominee(s)/Legal heir(s) vor(s)/nominee(s) to whom the access is
( e.cir:511/2007-08 dt:22/11/2007) given. Similar procedure should be followed
Access to the Safe Deposit Lockers/ Return of for return of articles placed in the safe cus-
Safe Custody Articles (with survivor/nominee tody of the branch. Branch should note that
clause): the facility of nomination is not available in
(a) When it is reported that the locker hirer is case of deposit of safe custody articles by
dead, a noting should be made in the locker more than one person.
ledger, key register, systems and on the (c) Branch should note that since the access
locker itself. given to the survivor(s)/nominee(s), subject
(b) If the sole locker hirer nominates a per- to the foregoing conditions, would constitute
son, branch should allow access of the locker a full discharge of the bank's liability, insis-
to such nominee and liberty to remove the tence on production of legal representation
contents of the locker in the event of the is superfluous and unwarranted and only
death of the sole locker hirer. In case the serves to cause avoidable inconvenience to
locker was hired jointly with the instructions the survivor(s)/nominee(s) and would, there-
to operate it under joint signatures and the fore, invite serious supervisory disapproval.
locker hirers nominate one or more person(s) In such case, therefore, while giving access to
as nominee(s), in the event of death of any of the survivor(s)/nominee(s) of the deceased
the locker hirers, the branch should give ac- locker hirer/depositor of the safe custody ar-
cess of the locker and the liberty to remove ticles, the branch should not insist on pro-
the contents jointly to the survivor(s) and duction of succession certificate, letter of
the nominee(s). In case the locker was hired administration or probate, etc., or obtain any
jointly with survivorship clause and the hirers bond of indemnity or surety from the survi-
instructed that the access of the locker vor(s)/nominees(s).
should be given over to 'either or survi- Access to the Safe Deposit Lockers/ Return of
vor’,'anyone or survivor,' 'former or survivor' Safe Custody Articles (without survi-
or according to any other survivorship clause, vor/nominee clause):
branch should follow the mandate in the There is an imperative need to avoid incon-
event of the death of one or more of the venience and undue hardship to legal heir(s)
locker hirers. However, branch should take of the locker hirer(s). In case where the de-
the following precautions before handling ceased locker hirer had not made any nomi-
over the contents. nation or where the joint hirers had not given
any mandate that the access may be given to
Branch should exercise due care and caution one or more of the survivors by a clear survi-
in establishing the identity of the survivor(s)/
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Quick Success Series
Safe custody, security Safe deposit articles & Safe Deposit Lockers
31st October 2016
vorship clause, following procedure may be nominee(s)/ survivor(s)/ legal heir(s) and also
adopted. adhere to KYC norms in respect of the nomi-
(i) In case of death of a sole locker hirer nee(s) / legal heir(s). Branch is not required
(where there is no nomination) and there is a to open sealed/closed packets left with it for
valid will, probate may be obtained and ac- safe custody or found in locker while releas-
cess may be given to the execu- ing those to the nominee and surviving locker
tor/administrator. In other cases, access may hirer/ depositor of safe custody article.
be given to the legal representative of the In order to facilitate the identification of Safe
deceased. In such cases death certificate and Deposit Lockers on the basis of locker keys,
proof of the legal representation should be branch should arrange to emboss on all
obtained. locker keys, an identification code which
(ii) Where there are joint locker hirers and as could indicate the bank and the branch pro-
per the contract of locker hire, the locker is viding the locker. Accordingly, the following
to be operated jointly and there is no nomi- procedure will be followed:
nation, if one of the hirers dies, access may i) In respect of purchase of new locker cabi-
be given to the survivor jointly with the legal nets for the branch, the supplier of locker
heirs of the deceased hirer. In such cases, cabinets should engrave all the keys of the
death certificate and proof of the legal repre- lockers with abbreviation of State Bank of In-
sentation should be obtained. dia and five digit branch code e.g. SBI/00001
(iii) Where there are joint locker hirers having as identification code. Fresh locker cabinets
a locker with ‘either or survivor’ clause should not be purchased without identifica-
(nomination not allowed), access may be tions marks engraved on the relative keys.
given to the survivor in case of death of one ii) As regards existing hirers/ lockers in use,
of the hirers. In such cases, only death certifi- branch should arrange for sending letters to
cate should be obtained. the existing locker hirers informing them to
(iv) Where there are joint locker hirers and remain present in the branch premises on
all the hirers die and where there is no nomi- predetermined time and date and at the
nation, access may be given jointly to the le- same time requesting the officials of the
gal heirs of all the deceased hirers (or the ex- vendor company of the locker cabinet to de-
ecutors/administrator, if appointed).In such pute technician for doing the engraving work.
cases, death certificate and the proof of legal The identification code would be engraved
representation should be obtained. on the locker key in the presence of the
Branch should be guided also by the provi- locker holder only.
sions of Sections 45 ZC to 45 ZF of the Bank-
ing Regulation Act, 1949 and the Banking Introduction to SDV (Locker) in B@ncs24:
Companies (Nomination) Rules, 1985 and the The SDV Module covers opening of SDV ac-
relevant provisions of Indian Contract Act count, operation of locker, collection of rent
and Indian Succession Act. and surrender of Lockers. However, Locker
Branch should prepare an inventory before Access Register is to be maintained manually.
returning articles left in safe custody/ before Each SDV is another a/c in CBS. Every Locker
permitting removal of the contents of a Safe Number will be an account in Core. CDC cre-
Deposit Locker. The inventory shall be pre- ates and generates an account number for
pared in the presence of two officers of the each Locker. The branch will then allot an
branch and two independent witnesses in SDV account number to the locker lessees.
the appropriate forms as circumstances re- The branch has to create cabinets and lockers
quire (Specimen copies of the forms are en- thereof by using a separate menu-‘Safe De-
closed as Annexures to the circular). posit Vault’. Cabinet creation and Locker
In case the nominee(s)/ survivor(s)/ legal creation can be done only by officers with
heir(s) wishes to continue with the locker, user type of 40, 45, 50 or 60. This is a one-
branch may enter into a fresh contract with time activity.
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Quick Success Series
Safe custody, security Safe deposit articles & Safe Deposit Lockers
31st October 2016
If the status of the Locker is ‘Inactive’, it can- In the lockers hired in joints names, if key
not be allotted to anybody. is reported lost, the advising letter should be
When a customer wishes to avail of Locker signed by all the hirers.A service charge
facility, an SDV account is to be created. Pre- ofRs..750/-+ST has to be recovered from hirer,
conditions: CIF Number for the customer in addition to the actual expenditure incurred
should pre-exist in the system. for breaking open the locker and changing the
When the customer wishes to convert SDV lock by manufacturers of lockers
account as joint account, CIF of joint account Nomination facility is available under Sec
holder is to be created if not existing. 45 ZE of Safe Deposit Lockers.
In the Field ‘Accessing Customer’, give the CIF Only one individual can be named as no-
of the customer (s), who is/ are being in- minee in case of locker in single name
cluded as a Joint Account Holder (s). In case of Joint operation without survi-
In case of giving access to Power of Attorney vorship benefit, each locker holder can nomi-
Holder, input the CIF of the Power of Attor- nate a person
ney Holder’ in the Field ‘Accessing Customer’, Nomination is not available in case of
under ‘Power of Attorney’. joint accounts with survivorship benefit.
The Locker status may have to be changed In case nomination is not available items
when the customer wants to discontinue the in Safe Deposit Locker of a deceased person
Locker facility or when he/ she lose the may be delivered to legal heirs on affidavit
Locker key. The status of locker is changed to cum indemnity basis.
– ‘Cut open’ when there is a need to break If all the legal heirs do not join in execut-
open the Locker. ing the indemnity or if there is a dispute be-
When the customer surrenders locker, the tween them, the Bank can insist on suitable
locker key should be exchanged with an legal representation. Indian Succession Act
available locker as a security measure. After covers only debts & securities. It is not appli-
physically interchanging the keys, the details cable to articles kept in lockers. Therefore,
are entered in the system Safe Deposit Lockers standing in the name of
All Locker keys to be embossed with iden- a deceased depositor can be delivered only
tification code which could indicate the Bank against production of a probate or a letter of
and Branch which has rented out the locker. administration. However, in the states of UP
(Rationale: To facilitate identification of Safe & MP, succession certificate is applicable to
Deposit Locker on the basis of locker keys by Safe deposit lockers also.
the Income-Tax and other investigating au- For Latest Service Charge Revised w.e.f
thorities) 01.01.2016
Keys of vacant and surrendered lockers (e.cir:1202/2015-16 dt:31/12/2015)
should be kept with the person other than
person holding custodian (master) key Registration Charge (one time)- Rs 500/-
Locks of surrendered lockers should be in- +ST
terchanged among the surrendered lockers Annual Rent New Size/ Type:
before allotting to a new hirer.(Rationale: To Small:Size A:125 x 175 x 492
ensure against any attempt by previous locker Size B:159 x 210 x 492
hirer to try to open/operate the surren- (Metro & Urban Centres:Rs..1100/-)+ST
dered locker) (Semi-urban & Rural:Rs..800/-)+ST
Search warrant for Locker issued by In- Medium:
come Tax Department should bear Signature Size:C:125X352X492;
of official not below the rank of Commissioner Size:D:189X263X492
of I.T. of search authority. (Sec 132of I tax act) Size:E:159x423x492
In case of search, hirer’s presence is not a Size H1:325X210X492
must. He/ She may be invited to witness the Metro & urban Centres:Rs..2800/-+ST
search Semi-urban & Rural:Rs..1800/-+ST
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Quick Success Series
Safe custody, security Safe deposit articles & Safe Deposit Lockers
31st October 2016
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