HP CVEVA InstallGuide

HP StorageWorks Command View EVA
Installation Guide
Abstract
This guide describes how to install HP Storage Works Command View EVA, HP StorageWorks Command View
EVAPerf, HP StorageWorks Storage System Scripting Utility (SSSU) and HP Storage Management Initiative
Specification for Enterprise Virtual Array (SMIS-EVA). This guide is intended for customers who are experienced
with Enterprise Virtual Arrays, storage area networks, and the tools previously listed.
Part number: T5494-96332

Eleventh edition: February 2010
Legal and notice information
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and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items
are licensed to the U.S. Government under vendor's standard commercial license.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set
forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Acknowledgments
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.
Java™ is a US trademark of Sun Microsystems, Inc.
Linux® is a U.S. registered trademark of Linus Torvalds in the U.S and other countries.
UNIX® is a registered trademark of The Open Group.
Itanium® is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.
NOTE:
IPv6 is supported on HP Command View EVA 8.0.2 and later.
Contents
1 Preparation ....................................................................................... 9
Server-based management prerequisites ........................................................................................ 9
Software suite ...................................................................................................................... 9
HP SMI-S EVA .................................................................................................................... 10
Management server types ................................................................................................... 11
Setting credentials .............................................................................................................. 11
Management server ..................................................................................................... 11
Ensuring successful authorization ................................................................................... 12
Array-based management prerequisites ....................................................................................... 13
2 HP Command View EVA software suite .............................................. 15

Installing on a management server .............................................................................................. 15
Typical installation .............................................................................................................. 16
Custom installation ............................................................................................................. 17
Verifying the installation on the management server ...................................................................... 19
Installing on the management module ......................................................................................... 20
Verifying the installation on the management module .................................................................... 21
Installing HP Command View EVA with other products ................................................................... 21
Installing the software ........................................................................................................ 22
Creating users on Windows ....................................................................................................... 22
Upgrading HP Command View EVA software .............................................................................. 23
Backup file locations ........................................................................................................... 24
Removing the software suite ....................................................................................................... 24
Retaining HP Command View EVAPerf performance data ............................................................... 25
Removing individual components ................................................................................................ 25
Downgrading HP Command View EVA ........................................................................................ 26
3 HP Command View EVAPerf .............................................................. 27

Installing HP Command View EVAPerf ......................................................................................... 27
4 HP Storage System Scripting Utility ..................................................... 29

Installing the utility on a host ...................................................................................................... 29
Verifying the installation ............................................................................................................. 31
Using HP StorageWorks Storage System Scripting Utility on Windows machines .............................. 31
5 HP SMI-S EVA ................................................................................. 33

Removing HP SMI-S EVA ............................................................................................................ 33
Configuring HP SMI-S EVA after installation .................................................................................. 33
Configuring HP SMI-S EVA to discover HP Command View EVA arrays ............................................ 34
Importing Single Sign-on trust certificates with the Discoverer tool ............................................. 35
Manually importing a Single Sign-on trust certificate ......................................................... 35
HP SMI-S EVA caching and performance ............................................................................... 35
Using the Discoverer tool modes ........................................................................................... 36
HP StorageWorks Command View EVA Installation Guide 3

Using the Discoverer tool in interactive mode. .................................................................. 36
Using the Discoverer tool in non-interactive mode ............................................................. 36
Managing users in HP SMI-S EVA ............................................................................................... 37
CIM client connection to the management server .......................................................................... 37
Importing HP SIM SSL certificate for indication delivery .................................................................. 37
Configuring CIM indications ...................................................................................................... 38
Lifecycle indication ............................................................................................................. 38
Alert indication .................................................................................................................. 39
Other configuration and usage information .................................................................................. 39
Configure HP SMI-S EVA to generate alerts using HP Insight Remote Support ............................. 39
Configuring HP SMI-S EVA logging using Dynamic log level setting tool .................................... 40
Installer log files ................................................................................................................. 41
Using the CollectLogs tool ............................................................................................. 41
Ensuring successful restart of CIMOM ................................................................................... 41
Other CIMOM server configurable properties .................................................................. 42
Other EVA provider configurable properties .................................................................... 42
Restarting the CIMOM service ............................................................................................. 44
Additional tool information .................................................................................................. 44
Using the CLIRefresh Tool .............................................................................................. 44
Using the GetArrayRefreshStatus tool .............................................................................. 45
6 Browser and array configuration setup ................................................ 47

Configuring browser settings ...................................................................................................... 47
Internet Explorer settings ...................................................................................................... 47
Mozilla browser settings ...................................................................................................... 49
Refreshing the browser ........................................................................................................ 51
Completing the array configuration ............................................................................................. 51
Verifying the communication path ......................................................................................... 51
Configuring array access .................................................................................................... 52
Initializing the array ........................................................................................................... 53
Licensing ........................................................................................................................... 54
Configuring the VMware guest operating system for HP Command View EVA ................................... 54
7 Troubleshooting ............................................................................... 57
HP Command View EVA ............................................................................................................ 57
Antivirus software may degrade performance ......................................................................... 57
Controller time zone reset to UTC after upgrading array-based HP Command View EVA .............. 57
Failed connection warning for uncabled controller host ports ................................................... 58
Insufficient privileges prevents login ....................................................................................... 58
Logon to HP Command View EVA may require a fully qualified user name ................................. 58
Management service fails to start ......................................................................................... 58
Power failure during installation ............................................................................................ 58
Power failure during removal ................................................................................................ 59
Running HP Command View EVA and HP Systems Insight Manager on the same server ............... 59
Web browser ........................................................................................................................... 59
Removing the Certificate error prompt in Internet Explorer ........................................................ 59
Windows service does not recognize a Windows environment variable ..................................... 60
HP SMI-S EVA .......................................................................................................................... 60
Client connection for EVA Provider ........................................................................................ 60
Creating a pool results in disk groups created with a size different from requested size ................ 61
HP SIM data collection ....................................................................................................... 61
HP SMI-S EVA fails to retrieve data ....................................................................................... 61
HP SMI-S EVA loses communication with array-based management system after management
module software is upgraded ............................................................................................... 62
4
HP SMI-S EVA service does not start ..................................................................................... 62
HP SMI-S EVA uses best management path to discover arrays .................................................. 62
HP SMI-S EVA behavior when DR groups are suspended ......................................................... 62
IPv6 enabled on a Windows system ..................................................................................... 62
Names or device IDs with spaces ......................................................................................... 63
Removing HP SMI-S EVA does not remove CIMOM-related folders ............................................ 63
Ungrouping disks from a disk group is not supported ............................................................. 63
8 Support and other resources .............................................................. 65

Contacting HP .......................................................................................................................... 65
HP technical support ........................................................................................................... 65
Subscription service ............................................................................................................ 65
Product feedback ............................................................................................................... 65
Documentation feedback ..................................................................................................... 65
Related information ................................................................................................................... 66
Documents ........................................................................................................................ 66
Websites ........................................................................................................................... 66
Typographic conventions ........................................................................................................... 66
Glossary ............................................................................................ 69
Index ................................................................................................. 73

Figures
1 Management module .............................................................................................. 20
2 VMware rescan ...................................................................................................... 55
3 VMware details ...................................................................................................... 55
4 VMware policy ....................................................................................................... 55
5 VMware Virtual Machine Properties .......................................................................... 56
6
Tables
1 Backup file locations ............................................................................................... 24
2 CD Executables Directory Structure ............................................................................ 30
3 VC80 runtime libraries ........................................................................................... 31
4 Configurable properties in LifeCycleIndication.cfg ....................................................... 38
5 Configurable properties in Indication.cfg .................................................................... 39
6 CIMOM server configurable properties ...................................................................... 42
7 EVA Provider configurable properties ......................................................................... 42
8 Internet Explorer settings .......................................................................................... 47
9 Mozilla browser settings .......................................................................................... 50
10 Document conventions ............................................................................................. 66

8
1 Preparation
HP Command View EVA can be implemented in two ways:

• Server-based management: HP Command View EVA is installed on a management server connected
to the EVA, providing management of multiple HP EVA storage systems. All components of the
software suite (HP Command View EVA, HP Command View EVAPerf, HP Storage System Scripting
Utility, HP SMI-S EVA) are installed. Server-based management is applicable to all EVA models.
• Array-based management: The EVA4400 is shipped with HP Command View EVA pre-installed
on the management module within the controller enclosure. Only one component of the software
suite (HP Command View EVA) is installed. Array-based management is applicable to the EVA4400
only (see “Installing on the management module” on page 20).
NOTE:
If you have an existing EVA4400 running HP Command View 8.0.x and want to move to array-based
management, you can install HP Command View EVA 8.1 or later on the EVA4400.
For descriptions of the software suite components and details about the kit contents, see HP
StorageWorks Command View EVA CD Contents. For an explanation of acronyms, see the Glossary.
You will need the following documents to complete the installation:
• HP StorageWorks Command View EVA Release Notes
• HP StorageWorks Enterprise Virtual Array Compatibility Reference
Server-based management prerequisites
Software suite
Before you install the software suite:
• Read the HP Command View EVA release notes for any installation or post-installation requirements
specific to this release.
• Before installing HP Command View EVA, ensure that a minimum of 1 GB is available on the in-
stallation drive.
• Ensure that your environment includes:
• One or more EVAs
NOTE:
If your environment includes iSCSI devices, see HP StorageWorks EVA iSCSI Connectivity
Quick Start Instructions for Windows for installation instructions, and HP StorageWorks EVA
iSCSI Connectivity User Guide for configuration information.

• A management server running a supported version of Microsoft Windows (see HP StorageWorks
Enterprise Virtual Array Compatibility Reference).
• To use the VMware guest operating system, ensure that you have a host running VMware 3.5
or later and that there is a virtual machine connected to the VMware host running a supported
version of Windows (the guest operating system on the virtual machine). See your operating
system documentation for details about setting up a virtual machine. Install HP Command View
EVA on the virtual machine and ensure the virtual machine is configured with virtualized scsi
mode in VMware hypervisor. In virtualized scsi mode, only the Active Path to LUN 0 of a single
controller can be made visible to HP Command View EVA on the virtual machine. HP Command
View EVA does not support VMware 4.0 VMDirectPath (PCI pass-through).
Installing, upgrading, and removing HP Command View EVA on a virtual machine is the same
process as installing HP Command View EVA on a management server (a physical machine).
• Configure the browser settings for any server that will be used to access the HP Command View
EVA user interface. For more information, see “Configuring browser settings” on page 47.
For information about upgrading from previous versions, see
“Upgrading HP Command View EVA software” on page 23.
If you plan to use HP StorageWorks Management Infrastructure software, note the following:
• The software is installed automatically when HP Command View EVA is installed.
• The software is primarily intended for security administrators.
• The software has two interfaces (Configuration and Security), which you can access from HP
Command View EVA or you can browse to each interface directly.
• Accessing or browsing to either of the interfaces requires an Adobe Flash Player plug-in on the
browser.
• You may need to install Management Group digital certificates to gain access to these interfaces.
See the HP StorageWorks Management Infrastructure Administrator Guide for more information.
HP SMI-S EVA
NOTE:
Layered applications requiring HP SMI-S EVA can install the HP SMI-S EVA component on any server
and access the array-based version of HP Command View EVA using the Discoverer tool.
Before you install HP SMI-S EVA:

• HP strongly recommends that you install HP Insight Remote Support software to complete the in-
stallation or upgrade of your product. HP Insight Remote Support ensures maximum system avail-
ability by providing remote monitoring, intelligent event diagnosis, and automatic, secure submission
of hardware event notifications. The software is available in two options—HP Insight Remote
Support Standard (for small to medium environments) and HP Insight Remote Support Advanced
(for large environments).
For more information or to download the software for free, go to Software Depot:
http://www.software.hp.com
Select Internet ready and networking and then look for Insight Remote Support.
• HP SMI-S EVA can be installed separately and does not need to be on the same management
server as HP Command View EVA. However, if HP SMI-S EVA is installed on the same server,
ensure that you are logged in to the management server as a local user with local administrative
privileges (the user must be a member of the local Administrators group).
10 Preparation
• Install SLP, which enables you to receive information about applications that are registered with
it. For example, when CIMOM is registered with SLP, you can receive information about CIMOM,
such as the CIMOM URL and attributes.
• You can install HP Command View EVA and HP SMI-S EVA on the same server as HP StorageWorks
Command View XP Advanced Edition Software.
Management server types

When you are using server-based management, you can install the software on the following servers:
• General-purpose server—A server other than the HP OpenView Storage Management Appliance
that runs customer applications, such as file and print services
• Dedicated management server—A Windows host that is intended solely for HP storage software,
such as HP OpenView Storage Node Manager, HP OpenView Storage Area add-on software
modules, or HP StorageWorks EVA array-integrated software
• HP X3000 Network Storage Gateways—A server similar to the general-purpose server, used to
manage EVAs in the SAN as well as traditional NAS-based applications
For hardware and software specifications, see HP StorageWorks Enterprise Virtual Array Compatibility
Reference.
Setting credentials
NOTE:
The information in this section applies only to HP Command View EVA server-based management.
For array-based management, there is one admin and one user account. The default user name for
the admin account is admin; for the user account, it is user. By default for both accounts, there is no
password. See the web-based operator control panel user guide for information about changing
account information.
The existence of groups and users during software installation ensures:

• Authentication of users by login to the underlying operating system
• Assignment of predefined privileges to users
NOTE:
In this section, unless a specific reference is made to the HP Storage Users group, user refers to anyone
who can access HP Command View EVA.
Management server
Groups are created automatically during the installation process. Alternatively, you can create them
manually before initiating the software installation. The manual process for creating groups applies
only if the management server is part of a domain or domain controller. This section describes the
manual procedure.
To create groups and users on the management server:

NOTE:
In HP Command View EVA 8.0 or later, HP Command View EVA, HP SMI-S EVA, HP Command
View EVAPerf and HP Replication Solutions Manager use the same groups.
1. Use the Windows operating system feature to create the following groups:
• HP Storage Admins
• HP Storage Users
IMPORTANT:
To ensure successful authorization of groups, you must create the group names exactly as
described in this step. See your Windows documentation for instructions on creating users.
These groups are created only for local authentication. If the management server is part of a
domain or domain controller, these group names can be modified during installation. The
administrator should create them manually.
These groups have predefined privileges assigned to them. Anyone in the HP Storage Admins
group can view and perform all tasks. Anyone in the HP Storage Users group can only view
information.
2. Create the users that you will assign to these groups. Enter a name and password for the user
and select a group for the user.
NOTE:
Ensure that the User must change password at next logon option is not selected
when creating users.
For information on configuring HP Command View EVA credentials, see the HP StorageWorks
Management Infrastructure Administrator Guide, Chapter 2, Installing XF security certificates.
Ensuring successful authorization

Windows accounts used for authentication must have the Access the computer from the
network permission enabled. By default, this permission is granted to Everyone, but some systems
have a more restrictive setting. With these systems, Everyone is removed and permission is enabled
for application-specific groups. In this case, you cannot authenticate with valid credentials.
To ensure successful authentication:
1. Access the Local Security Policy feature on the Windows operating system.
The Local Security Settings window opens.
2. Select Security Settings > Local Policies > User Rights Assignment.
3. Double-click the Access this computer from the network policy in the right content pane.
4. Click Add User or Group.
5. Add the users you have created to this permission. See your operating system documentation for
further instructions.
12 Preparation
Array-based management prerequisites
Before you install the software on the management module:
• Read the HP Command View EVA release notes for any installation or post-installation requirements
specific to the latest release.
• Ensure your environment includes:
• An EVA4400
• A server, running any operating system, that you can connect to the EVA4400
• Configure the browser settings for any server that will be used to access the HP Command View
EVA user interface. For more information, see “Configuring browser settings” on page 47.

14 Preparation
2 HP Command View EVA software suite
This chapter describes the following:

• Installing the HP Command View EVA software suite on the management server (server-based
management). See Installing on a management server.
• Removing the HP Command View EVA software suite on the management server (server-based
management). See Removing HP Command View EVA.
• Installing HP Command View EVA on the management module. See Installing on the management
module.
• Installing HP Command View EVA sequentially with HP Replication Solutions Manager and HP
Command View for Tape Libraries. See Installing HP Command View EVA with other products.
IMPORTANT:
If HP SMI-S EVA is not installed with HP Command View EVAPerf, the following message is displayed:
Warning: Performance data will not be available through SMI-S if EVAPerf is not installed
Installing on a management server

The HP Command View EVA software suite installs all of the following software:
• HP Command View EVA
• HP Command View EVAPerf
• HP Storage System Scripting Utility
• HP SMI-S EVA (includes CXWS CIMOM; collectively the HP SMIS-EVA and CXWS CIMOM may
be referred to as the HP SMI-S EVA Provider)
• HP Management Infrastucture
If you are using server-based management, you can install any combination of these components.
IMPORTANT:
Do not install or upgrade the HP Command View EVA software suite using Remote Desktop. HP
recommends that you close all applications on the server before starting the installation.
Upgrading HP Command View EVA reboots the system after uninstalling the previous version. Installing
HP Command View EVA with HP Replication Solution Manager or HP Command View for Tape
Libraries reboots the system after uninstalling an older version of HP SMI-S EVA.
You cannot cancel the InstallAnywhere application for HP Command View EVA once installation has
begun.
When installing on the management server, you can use either the typical or the custom installation
procedure.

Typical installation
Use the typical installation to install all software components.
NOTE:
If you are installing HP SMI-S EVA, ensure that you have met the prerequisites listed in
“HP SMI-S EVA” on page 10.
IMPORTANT:
If either HP Replication Solutions Manager or HP Command View for Tape Libraries is already installed
on the server, see “Installing HP Command View EVA with other products” on page 21 for installation
instructions.
1. Insert the software CD into the drive.

2. Extract the software from the CD.
3. To verify that the software is from Hewlett-Packard and digitally signed, right-click the executable
and click Properties. If you see the Digital Signatures tab, the software is from Hewlett-Packard.
To further check the software origin, check Details.
4. Double-click HP StorageWorks Command View EVA Software Suite.exe to start the
installation.
The InstallAnywhere StorageWorks Command View EVA window opens.
5. Select the preferred language from the drop-down menu (English or Japanese).
NOTE:
On an English Windows system, the drop-down menu contains only English; on a Japanese
Windows system, the drop-down menu contains both English and Japanese.
Click OK.
The Introduction window opens.
6. Click Next.
The License Agreement window opens.
7. Read and accept the terms of the license agreement.
8. Click Next.
The Choose Install Set window opens.
Command View Enterprise Virtual Array Performance Monitor and HP SMI-S CIMOM are selected
by default.
9. Click Next.
The Select Security Groups Configuration window opens.

10. Click Next. The following options are displayed:
• If you are installing only HP SMI-S EVA, the installer checks for default ports 5988 and 5989
(ports that are used to start the CIMOM service). If the default ports are not available, the
following message is displayed:
5988 and 5989 ports are not available
You are prompted to enter two available ports (greater than or equal to port number 60000
and between port numbers 60000 and 65536) to continue with the installation.
• If you are installing the HP Command View EVA software suite, the installer checks to see if
the firewall is enabled on the server. If the firewall is enabled, the following message is dis-
played:
Setup has detected that windows firewall is enabled on the system
You are prompted to configure port 2372 for HP Command View EVA with the firewall. If
you opt to enable HP Command View EVA with port 2372, the installer configures it on the
firewall.
The installation summary window opens.

11. Verify the pre-installation summary. Click Install.
NOTE:
The value for Required Disk Space shown in the Pre-Install Summary Dialog represents the size
of files the installer will load; the size displayed in Add/Remove Programs is determined by
Windows.
12. The installation summary window opens. Click Finish.

All the software components are installed to <system drive>:\Program Files\
Hewlett-Packard.
NOTE:
You can modify the host name after completing the HP Command View EVA installation without
reinstalling either HP Command View EVA or any related components.
Custom installation
NOTE:
There is no dependency on HP Command View EVA or HP Command View EVAPerf when installing
HP SMI-S EVA. HP SMI-S EVA can be installed independently of HP Command View EVA or HP
Command View EVAPerf. If you choose to install HP SMI-S EVA separately, and install HP Command
View EVA at a later date, you must add the HP Command View EVA IP address (localhost) through
the Discoverer tool. See
“Configuring HP SMI-S EVA to discover HP Command View EVA arrays” on page 34 for more
information.
Use the custom installation to select and install components that you choose.

2. Extract the software from the CD.
3. To verify that the software is from Hewlett-Packard and digitally signed, right-click the executable
and click Properties. If you see the Digital Signatures tab, the software is from Hewlett-Packard.
To further check the software origin, check Details.
installation.
NOTE:
Click OK.
6. Click Next.
Click Next.
The Choose Install Set window opens.
8. Click Next to continue.
9. Select the install folder.
For HP Command View EVA, HP Command View EVAPerf, and HP SMI-S EVA, the install location
can be customized on a general-purpose server.
NOTE:
Do not use spaces or special characters in the install path for HP SMI-S EVA.
10. Click Next.

11. Configure security groups (see “Setting credentials” on page 11).
Click Next.

12. The following options are displayed:
• If you are installing only HP SMI-S EVA, the installer checks for default ports 5988 and 5989
(ports that are used to start the CIMOM service). If the default ports are not available, the
following message is displayed:
5988 and 5989 ports are not available
You are prompted to enter two available ports (greater than or equal to port number 60000
and between port numbers 60000 and 65536) to continue with the installation.
• If you are installing the full HP Command View EVA software suite, the installer checks to see
if the firewall is enabled on the server. If the firewall is enabled, the following message is
displayed:
Setup has detected that windows firewall is enabled on the system
You are prompted with the option to configure port 2372 for HP Command View EVA with
the firewall. If you opt to enable HP Command View EVA with port 2372, the installer config-
ures it on the firewall.

13. Verify the installation summary. Click Install.
NOTE:
The value for Required Disk Space shown in the Pre-Install Summary Dialog represents the size
of files the installer will load; the size displayed in Add/Remove Programs is determined by
Windows.

14. Click Finish.
Verifying the installation on the management server

To verify that the software was installed successfully:
1. Ensure that:
• The software icons for HP Command View EVA , and HP Storage System Scripting Utility
appear on the desktop. An icon for HP Command View EVAPerf appears if selected
for installation. HP Command View EVA and Storage System Scripting Utility are always in-
stalled and uninstalled together. HP Command View EVAPerf and HP SMI-S EVA are optional
when installing HP Command View EVA.
• The software is available from the Start menu (for example, Start > Programs > HP Command
View EVA).
2. Start the software. See HP StorageWorks Command View EVA User Guide for more information.
3. Verify the display of storage system resources in the interface. In the Navigation pane, click
Hardware and verify the following:
• New, uninitialized arrays appear as uninitialized storage systems.
• Previously initialized arrays appear with their previous names and correct status. (Select each
storage array to view the Properties page.)
• Previous disk groups, hosts, virtual disks, and other resources appear in the Navigation pane.
If information is not displayed properly, see “Configuring browser settings” on page 47.

NOTE:
When viewing HP Command View EVA in Windows Add/Remove Programs, the size of the software
suite may appear larger if other installed products are present in the directory where HP Command
View EVA is installed.
Installing on the management module

If you are an existing EVA4400 customer and want to use array-based management, you can install
HP Command View EVA on the management module using the following procedure:
1. Connect a server with a CD drive to the management module port on the controller enclosure
(1, Figure 1).
Figure 1 Management module

.
2. Insert the installation CD into the drive.

3. Open a browser and browse to the WOCP:
https://HP EVA storage system IP address: 2373
NOTE:
If you are currently running HP Command View 8.x.x or earlier (and management module
firmware earlier than 0001.1000), use port 2372.
The WOCP login window opens.

4. Log in as an HP EVA administrator. The default login information is admin for the user name
and no entry in the password field or use the modified username and password you assigned in
the WOCP.
The WOCP GUI opens.
5. In the navigation pane, select Update management module firmware.
The Update Management Module Firmware window opens.
6. Click Browse and browse to the installation CD.
7. Select the ABM.pkg file and then click Next step.
8. Follow the online instructions and then click Finish.
A confirmation window opens.

9. Click OK.
The Management Module Restart in Progress window opens and the image files are loaded.
Upon completion, the WOCP login window opens. This step can take several minutes.
IMPORTANT:
The management module will restart on completion of this update. Allow up to 15 minutes to re-establish
a browser connection. Do not reseat, restart, or reset the management module during this time if you
are unable to reconnect from your browser.
Verifying the installation on the management module

To verify that the software was installed successfully:
1. Open a browser and browse to HP Command View EVA:
https://EVA storage system IP address:2372
(for example: https://15.154.58.19:2372)
2. Log in using the same login credentials that you use for the WOCP login.
3. Verify that the correct local time is set:
a. On the Initialized Storage System Properties window, select System Options.
b. Select Set time options.
c. Verify that the time displayed in the Current system time box is correct. If it is incorrect, enter
the correct time and save your changes.
Installing HP Command View EVA with other products

When using HP Command View EVA, HP Replication Solutions Manager, and HP Command View
for Tape Libraries on the same server, follow the installation and removal procedures in this section.
If previous versions of any of these products are installed, you must remove them and reboot the server
before installing the latest versions. You can install or remove them in any order.

Installing the software
NOTE:
You must download and run the APUninstallTool to configure your system to ensure that reinstallation
of the software works correctly. Download the tool from the following HP website:
ftp://autopass:autOPass@hprc.external.hp.com/autopass/release/utilities/APUninstallTool/Latest/
The instructions for running the tool are available on the website.
If you have difficulty accessing this website using Microsoft Internet Explorer, you may have to disable
the Folder view of FTP sites browser option. To disable this feature:
1. Select Tools > Internet Options.
2. Click the Advanced tab.
3. Clear the Folder view of FTP sites check box.
To install the latest version of HP Command View EVA:

1. Stop the HP RSM Server and HP RSM Database services before installing HP Command View
EVA. Otherwise, HP Replication Solutions Manager may not work properly.
2. Install HP Command View EVA. The following message is displayed:
SMI-S coexists with HP Command View EVA, HP Replication Solutions Manager,
and other products.
The installer has detected an earlier version of SMI-S.

To continue with the SMI-S provider upgrade, refer to the product
compatibility matrix and release notes provided along with the product.
After the system is rebooted, continue with the HP Command View EVA
installation to ensure successful coexistence of all the related products.
Note:
- The earlier version of SMI-S will be removed and the system will be rebooted
during the upgrade process.
- Close all open applications before proceeding.
Choose from one of the following options:

• Select OK to continue with uninstallation of SMI-S and continue
with reboot of the system.
• Select Cancel to Exit the installation.
3. Select OK to continue.
HP SMI-S EVA is upgraded during the HP Command View EVA installation.
4. Start the HP RSM Server and HP RSM Database services after the installation.
Creating users on Windows
NOTE:
This section applies only to server-based management.

After installing HP Command View EVA, a Windows user with administrator privileges must create
accounts for other Windows users and assign them to one of the following groups:
• HP Storage Admins—Members have view and manage capabilities for HP Command View EVA
and HP SMI-S EVA.
• HP Storage Users—Members have view capability only for HP Command View EVA and HP SMI-
S EVA.
These groups are created when you install HP Command View EVA. See your Windows user
documentation for more information on Windows user groups.
Upgrading HP Command View EVA software

For details about supported upgrade paths, see Table 2.1, HP Command View EVA upgrade support,
in the HP StorageWorks Enterprise Virtual Array Compatibility Reference.
IMPORTANT:
HP recommends that you close all applications before starting the HP Command View EVA upgrade.
The server reboots during the upgrade.
For unsupported upgrade paths, the previous version must be removed first. After removing the previous
version, the following error message may display when installing the latest version of HP Command
View EVA:
A previous Master Installer version has been detected on the system.
Uninstall the previous version and retry the installation.
If this message is displayed, do the following:

1. Go to the directory <ProgramFiles>\Common Files\InstallShield\Universal.
2. Locate any directories named HP_MasterInstallerXX and delete them.
There may be a directory for each previous version of HP Command View EVA that was installed
on the system.
3. Continue with the HP Command View EVA installation.
For supported upgrade paths, you do not have to remove the earlier version before upgrading to the
latest version of HP Command View EVA. During the upgrade, the following message is displayed:
IMPORTANT:
The installer has detected an earlier version of HP Command View EVA.
The following actions will be performed during upgrade:
- The earlier version will be removed.
- The system will be rebooted.
- The HP Command View EVA installation will be initiated after reboot.
Note:
Back up your existing Command View EVA configuration files and close all
open applications before proceeding with the upgrade process.
Choose from one of the following options:

• Select OK to continue with upgrade.
• Select Cancel to Exit the installation
The HP Command View EVA installer requires a reboot.

Close all other applications and click OK.

To continue with the upgrade, ensure that all other applications are closed and click OK.
All software components that were installed with the earlier version are upgraded to the latest version.
If limited software components were installed with the earlier version, select the additional software
components when prompted during the upgrade.
Backup file locations

The locations of the HP Command View EVA backup files are listed in Table 1.
NOTE:
During the upgrade, HP SMI-S CIMOM and EVA Provider files are restored from the directory
<SMIS_INSTALL_DIR>\SMIS_<Installed version>\_bkp_<SYS_DATE_TIME> to the
directory <SMIS_INSTALL_dir>.
Table 1 Backup file locations
Files Location
HP Command View EVA and

EVA performance history CVEVA_<Installed Version>_bkp_<SYS_DATE_TIME>\
backup
HP SMI-S EVA backup and

restore configuration files: <SMIS_INSTALL_DIR>\SMIS_<Installed version>\
cxlog4j.properties _bkp_<SYS_DATE_TIME>\SMI-S\CXWSCimom
cxws.properties
EVA Provider files:

evaProvider.properties
indication.cfg <SMIS_INSTALL_DIR>\SMIS_<Installed version>\
_bkp_<SYS_DATE_TIME>\SMI-S\EVAProvider
LifeCycleIndication.cfg
log4j.properties
Removing the software suite
NOTE:
This procedure applies to server-based management only. You cannot remove HP Command View
EVA from the management module.
HP Command View EVAPerf performance data is retained in the performance_history folder
when you remove the software suite. See
“Retaining HP Command View EVAPerf performance data” on page 25 for more information.
If you are removing HP Command View EVA from one drive and installing it on another drive, after
you remove it, HP recommends that you reboot the server to clear services that may still be running.
To remove the complete software suite:

1. Select HP StorageWorks Command View EVA software suite in Windows Add/Remove Programs
and click Remove.
The InstallAnywhere window opens, indicating that it will remove the selected software.
2. Click Next.
The Uninstall Options window opens.
3. Select Complete Uninstall, which removes all installed components from the server.
4. Click Uninstall.
When removal is complete, the summary information window opens.
5. Click Finish.
6. After removing HP Command View EVA, reboot the server.
Retaining HP Command View EVAPerf performance data

During the removal of HP Command View EVAPerf from the HP Command View EVA software suite
installer, if one or more files or folders exist in the performance history directory, you are prompted
to retain the performance history. Select one of the following options:
• Click yes to retain the performance data.
• Click no to uninstall the performance history folder.
If you choose to retain the HP Command View EVAPerf performance history, the following message
is displayed after completion of the software removal:
Unable to remove directory: <install-dir>\EVA Performance Monitor.
NOTE:
When upgrading to HP Command View EVA 9.0 or later and you select HP Command View EVAPerf
to be installed, the performance history of HP Command View EVAPerf is retained by default. The
performance history is available at:
install dir\CVEVA80_bkp_date_time\EVA Performance Monitor\
performance_history
Removing individual components
NOTE:
This procedure applies only to server-based management.
To remove individual components:

1. Select HP StorageWorks Command View EVA software suite in Windows Add/Remove Programs
and click Remove.
The InstallAnywhere window opens.
2. Click Next.
The Uninstall Options window opens.

3. Select Uninstall Specific Features.
4. Select the components to be removed and click Uninstall.
5. Click Finish.
Downgrading HP Command View EVA

To downgrade to an earlier version of HP Command View EVA:
1. Remove the current version of HP Command View EVA from the management server.
2. Install the applicable earlier version of the software.
See the HP StorageWorks Enterprise Virtual Array Compatibility Reference for supported downgrade
paths.

3 HP Command View EVAPerf
HP Command View EVAPerf is not available on array-based management. This chapter applies only
if you are using server-based management. However, HP Command View EVAPerf can be installed
on a host or server and can work with array-based management. For more information about using
HP Command View EVAPerf, see the HP StorageWorks Command View EVA User Guide.
Installing HP Command View EVAPerf

To install HP Command View EVAPerf only:
installation.
NOTE:
Click OK.
4. Click Next.
6. Click Next.
7. Choose from one of the following options:
• Select Enterprise Virtual Array Performance Monitor and click Next to install both the client
and the server.
• Select Server and deselect the Client to install the server only. Click Next.
• Select Client and deselect Server to install only the client. Click Next.
CAUTION:
If Enterprise Virtual Array Performance Monitor is selected, removing the client or the server
only is not supported.

8. Select the install folder. For HP Command View EVAPerf, you can customize the install location
on a general-purpose server.
Click Next.
The Security Groups Configuration window opens.
9. Click Next.
The Pre-Installation Summary window opens.
10. Click Install.
The installation begins. When installation is complete, the Install Complete window opens.
11. Click Done to exit.
12. To verify that the software was installed successfully, check that the software icon for HP Command
View EVAPerf appears on the desktop.
28 HP Command View EVAPerf

4 HP Storage System Scripting Utility
HP Storage System Scripting Utility is installed automatically with HP Command View EVA on the
management server (server-based management). You can also install the utility on a host with network
access to HP Command View EVA (applicable to array-based management).
Installing the utility on a host

To install the utility on a host:
1. Insert the HP Storage System Scripting Utility CD into the drive on the host.
NOTE:
Use the following command to mount the CD on an HP OpenVMS host:
$ mount/media_format=cdrom/undefined_FAT=fixed:none:8192/over=
id HOSTNAME$DQA0:
For example,
$ MOUNT/MEDIA_FORMAT=CDROM/UNDEFINED_FAT=fixed:none:8192/over=
id IA641$DQA0:

2. Select the file for the applicable operating system:
Table 2 CD Executables Directory Structure
Directory Subdirectory Executable file name
SSSU SSSU_VMS_ALPHA.EXE
VMS
SSSU_VMS_IA64.EXE
sssu_hpux_ia64
hp_ux
sssu_hpux_parisc
tru64 sssu_tru64
ibm_aix sssu_aix
sssu_linux_ia64
linux sssu_linux_x64
sssu_linux_x86
sssu_win_amd64.exe
windows sssu_win_ia64.exe
sssu_win_x86.exe
sun_os sssu_sunos
EVAInfo evainfo_HPUX_11_11_PARISC
Note: The same binary also works on 11.23.
hp_ux
evainfo_HPUX_11_31_IA64
evainfo_HPUX_11_31_PARISC
evainfo_LINUX64_ITANIUM
Note : Works on 64 bit versions of SuSE 10, RHEL4 and
RHEL5.
evainfo_LINUX_AMD64
Note : Works on 64 bit AMD versions of SuSE 10 and
RHEL4.
linux
evainfo_LINUX_INTEL32
Note : Works on 32 bit versions of SuSE 10, RHEL4 and
RHEL5.
evainfo_RHEL5LINUX_AMD64
Note : Works on 64 bit AMD versions of RHEL5.
3. Follow the instructions online to complete the installation.

Verifying the installation
To verify that the software was installed correctly, verify that the software icon appears on the
desktop.
NOTE:
If you installed the software on a client server, the software icon will not be visible.
Using HP StorageWorks Storage System Scripting Utility on

Windows machines
HP StorageWorks Storage System Scripting Utility version 8.0.1 or later requires VC80 runtime
libraries on Windows machines. Table 3 displays different Windows versions, processor architectures
and links to their runtime libraries.
Table 3 VC80 runtime libraries
Version Architecture Runtime library link
http://www.microsoft.com/downloads/details.as-
Windows Server 2003 x86 px?familyid=200B2FD9-AE1A-4A14-984D-
389C36F85647&displaylang=en
x64 px?familyid=EB4EBE2D-33C0-4A47-9DD4-
B9A6D7BD44DA&displaylang=en
http://www.microsoft.com/downloads/details.aspx?dis-
IA64 playlang=en&FamilyID=526bf4a7-44e6-4a91-b328-
a4594adb70e5
Windows Server 2008 x86 px?familyid=9B2DA534-3E03-4391-8A4D-
074B9F2BC1BF&displaylang=en
x64 px?familyid=BD2A6171-E2D6-4230-B809-
9A8D7548C1B6&displaylang=en

5 HP SMI-S EVA
This chapter describes how to configure HP SMI-S EVA after installation.
NOTE:
If you are using the array-based management version of HP Command View EVA and have layered
applications requiring HP SMI-S EVA, install HP SMI-S EVA on a supported server and then configure
HP SMI-S EVA to discover arrays using the Discoverer tool. See
“Configuring HP SMI-S EVA to discover HP Command View EVA arrays” on page 34 for more
information.
Removing HP SMI-S EVA

When removing the HP SMI-S EVA Provider, the following actions occur:
1. The HP SMI-S EVA Provider installer checks for the number of HP SMI-S providers registered,
which is the component count.
2. During HP SMI-S EVA component removal:
• If the HP SMI-S CIMOM component count is greater than one, the count is reduced by one;
if the HP SMI-S CIMOM component count equals one, the component is removed completely.
• If the HP SMI-S EVA Provider component count is greater than one, the count is reduced by
one; if the HP SMI-S EVA Provider component count equals one, the component is removed
completely.
To remove HP SMI-S EVA, complete the following steps:

1. Select HP StorageWorks Command View EVA software suite in Add/Remove Programs and click
Remove.
The InstallAnywhere window opens.
2. Click Next.
3. Select Uninstall Specific Feature.
The Features window opens.
4. Select the HP SMI-S component and select Uninstall.
5. Click Finish.
Configuring HP SMI-S EVA after installation

By default the -Xmx value in the CxwsCimomService.cfg file is set to 1024m, but this may not
always be the correct value.

To determine the correct value for -Xmx, complete the following steps immediately after installing the
software suite.
CAUTION:
HP recommends that you exercise caution in modifying these parameters.
To modify these parameters to adjust memory usage or other JVM options, follow these steps:
1. Check the default parameters in the CxwsCimomService.cfg file. This file contains the Java
options (in the JAVA_OPTIONS section) that are used by CIMOM and is located at
<install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config\
CxwsCimomService.cfg,
The default parameters in the CxwsCimomService.cfg file are:
• -Xms128m (Minimum Heap Memory Usage in mb)
• -Xmx1024m (Maximum Heap Memory Usage in mb)
2. On the command line, enter <install drive>:\\Program Files\Hewlett-Packard\
SMI-S\CXWSCimom\jre\bin\java -Xmx1024m -version. If the Java version number is
returned, the default value of 1024m for -Xmx is correct. If the Java version number is not re-
turned, retry the command with lower values until a value returns the Java version.
3. Add the value that returned the Java version as the -Xmx value in the CxwsCimomService.cfg
file located in the <install drive>:\Program Files\Hewlett-Packard\SMI-S\CX-
WSCimom\ directory.
4. HP recommends that you verify the following files are available:
• <install drive>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\
lib\hpEVA.jar
• <install drive>:\\Program Files\Hewlett-Packard\SMI-S\EVAProvider\
lib\SALEva.jar
lib\SALCommon.jar
• <install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\lib-
native\WindowsAuthenticator.dll
• <install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\lib-
native\WindowsEventLoggingUtil.dll
lib-native\Indication.dll
• <install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin\
ccbgn.cfg
• <install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\jre\
bin\ccbgn.cfg
Configuring HP SMI-S EVA to discover HP Command View

EVA arrays
HP SMI-S EVA discovers arrays managed by both array-based and server-based management
implementations of HP Command View EVA. To achieve this, a Java-based CLI Discoverer tool is
packaged with HP SMI-S EVA.
34 HP SMI-S EVA
Use the Discoverer tool to:
• Add or remove an array-based or server-based IP address to HP SMI-S.
• Perform a custom installation of HP SMI-S EVA only. If you plan to install HP Command View EVA
later, you must still add a localhost address to complete the HP SMI-S EVA installation.
• View existing array-based or server-based IP addresses from HP SMI-S EVA.
The Discoverer tool allows these tasks to be performed in both interactive and non-interactive modes.
See “Using Discoverer modes” on page 36 for more information.
Importing Single Sign-on trust certificates with the Discoverer tool

To add a Single Sign-on certificate with the Discoverer tool:
1. Enter the management server credentials.
2. Enter the management server IP address.
The Single Sign-on trust certificate imports automatically after the management server IP address is
added into the Discoverer tool.
If HP SMI-S EVA cannot connect to the management server IP address, the Discoverer tool adds the
IP address to HP SMI-S EVA and the following warning message is displayed:
WARNING: IP is added into SMIS successfully but SSO certificate import to CV has failed.
Please import the certificate manually.
If this message is displayed, import the Single Sign-on trust certificate manually to ensure communication
between HP SMI-S EVA and HP Command View EVA works.
Manually importing a Single Sign-on trust certificate

To manually import a Single Sign-on trust certificate:
1. Launch HP Command View EVA from the server on which HP SMI-S EVA is installed.
2. Navigate to Server Options > Other application trust relationships.
3. Locate the Single Sign-on Trust Certificate in the following directory:
<install drive>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\config\
HPSMISSSO.cert
HP SMI-S EVA caching and performance

Applications using HP SMI-S EVA do not have access to Enterprise Virtual Array details immediately
after adding the management server IP address to the Discoverer tool because of initial cache building.
The data completion time depends on the number of arrays and objects being discovered. The status
of cache building is retrieved using the GetArrayRefreshStatus tool included with HP SMI-S
EVA. For that reason, adding or removing the IP address too frequently is not recommended. Important
points to note:
• The Discoverer tool and the HP SMI-S EVA server do not recognize IP addresses that cannot be
reached on the network.
• As soon as an IP address is added to HP SMI-S EVA, it will try to connect to HP Command View
EVA. If the IP address cannot be reached or if HP SMI-S EVA cannot find a management server
to communicate with, HP SMI-S EVA will retry three times every 30 minutes to connect to the IP
address.
• Adding unreachable or invalid IP addresses to the Discoverer tool has a performance impact on
HP SMI-S EVA.

Using the Discoverer tool modes
This section describes how to use the Discoverer tool in interactive and non-interactive modes.
Using the Discoverer tool in interactive mode.

1. Enter the server (where HP SMI-S EVA is installed) details in the following format:
http://IP:SMIS HTTP port number
For example:
http://15.154.59.192:5988
NOTE:
Press Enter to allow the Discoverer tool to connect to HP SMI-S EVA running on local host port
number 5988.
2. Enter your HP SMI-S EVA user name and password credentials.
NOTE:
The password is masked and nothing will be displayed as you enter it.
Once connected to HP SMI-S EVA, the following options are displayed:

1. Add a CV IP:
2. Remove a CV IP:
3. Get the list of CV IPs:
0. Exit
In the following example output, 1. Add a CV IP is selected:
Please enter your choice :1
Enter the IP address of CommandView :
Enter the CommandView username :
Enter the CommandView password :
Operation in progress....Please wait....
Operation successful!!
Using the Discoverer tool in non-interactive mode

Use the following syntax when using the Discoverer tool in non-interactive mode:
Usage: Usage: -h hostname-uri -u username -p password [-a ipaddress
-cvusername cvusername -cvpassword cvpassword [-r ipaddress] [-l]
Example commands include:
• To add an IP address:
Discoverer -h http://localhost:5988 The -u username -p password -a
paddress -cvuseranme CV username -cvpassword cvpassword
36 HP SMI-S EVA
• To remove an IP address:
Discoverer -h http://localhost:5988 -u username -p password -r ipaddress
• To remove an IP address in sequence with the previous command:
Discoverer -h http://localhost:5988 -u username -p password –l
Managing users in HP SMI-S EVA

By default all HP Command View EVA users will be HP SMI-S EVA users. See “Creating users on
Windows” on page 22 for more information.
CIM client connection to the management server

If you are using SSL mode, the SSL certificate on the management server must be made available on
the HP SMI-S EVA client to establish a CIM connection with the management server. This is required
only if your client application requires a secure connection over SSL and does not use a trust-all
certificate manager.
This certificate is available in client.pem and is converted as a trust file with the name
hpSMIS.trust. All certificates mentioned are located in the following directory:
<install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom
NOTE:
The following steps apply only if your client application requires a secure connection over SSL and
does not use a trust-all certificate manager. By default, HP Storage Essentials and HP Systems Insight
Manager use a trust-all certificate manager, but can be reconfigured to authenticate each connection
against certificates in their truststore.
For Java-based clients:

1. Copy the hpSMIS.trust file located at <install drive>:\Program Files\
Hewlett-Packard\SMI-S\CXWSCimom\ to the CIM client machine.
2. On the CIM client machine, specify the following options for connecting to the HP SMI-S EVA
server using SSL mode:
java -Djavax.net.ssl.trustStoreType=jks -Djavax.net.ssl.trustStore=
hpSMIS.trust
3. Change the classpath variable to include the directory for the hpSMIS.trust file.
The non Java-based clients must use client.pem to connect to the management server.
Importing HP SIM SSL certificate for indication delivery

To deliver indications to an HP SIM central management server that is subscribed for indication delivery
in the CIMOM:
1. Copy the certificate from the HP SIM central management server to the system where the CIMOM
is installed.

2. From a command window, navigate to the directory <install drive>:\Program Files\
Hewlett-Packard\SMI-S\CXWSCimom\bin.
3. Run the script importSIMCert.bat as: > importSIMCert.bat -cert <SIM CMS cer-
tificate name with path> [-alias <key alias>]
NOTE:
<key alias> must be different for each certificate imported into the keystore.
Configuring CIM indications

Lifecycle indication
You can modify the LifeCycleIndication.cfg file to configure lifecycle indicators. The file is
located in <install drive>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\
config. Table 4 lists the lifecycle configurable properties.
Table 4 Configurable properties in LifeCycleIndication.cfg
Property Name Default Description

property
value
Disables the Life Cycle Indication.

LifeCycleIndication.Enable FALSE
To Enable, set the value to ‘TRUE’.
Enables the Life Cycle Indication for the Vdisk.

LifeCycleIndication.Disable.Vdisk FALSE
To Disable, set the value to ‘TRUE’.
Enables the Life Cycle Indication for the array.

LifeCycleIndication.Disable.Array FALSE
Enables the Life Cycle Indication for the FC_Port.

LifeCycleIndication.Disable.FCport FALSE
Provider polls periodically to generate the life cycle indication.

LifeCycleIndication.PollingInterval 10
This Interval is measured in minutes.
For example, the following line in LifeCycleIndication.cfg enables lifecycle indicators for
Storage Volumes: LifeCycleIndication.Disable.Vdisk=FALSE.
HP SMI-S EVA supports lifecycle indications for the following array elements:
• Vdisk—Modeled as CIM_StorageVolume. Supports lifecycle indications for creating, modifying,
and deleting instances.
• Array—Modeled as CIM_CompuerSystem. Supports lifecycle indications for instance modification.
• FCPort—Modeled as CIM_FCPort. Supports lifecycle indications for instance modification.
Customize the lifecycle indication
Supports customizing the lifecycle indication features using the configuration file.
Enable/Disable lifecycle indication
38 HP SMI-S EVA
By default, lifecycle indication is disabled with LifeCycleIndication set to FALSE. To enable,
set value to TRUE.
Enable/Disable lifecycle indication for Vdisk, Array, or FCPort
Lifecycle indication is enabled by default for the supported elements. To disable:
• LifeCycleIndication.Disable.Vdisk=FALSE
• LifeCycleIndication.Disable.Array=FALSE
• LifeCycleIndication.Disable.FCport=FALSE
Configure the Polling Interval
Polling is done in 10 minute intervals by default. To change the interval, set the value in minutes for
the entry LifeCycleIndication.PollingInterval.
Alert indication
NOTE:
Alert indications are not supported for array-based management.
Indication.cfg is the configuration file used to configure alert indications. This file is located at:
<install drive>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\config
It contains the following configurable properties:
Table 5 Configurable properties in Indication.cfg
Property Name Default Prop- Description

erty Value
Set to 0 for ERROR level logging; set to 1 for INFO level logging; set
LogLevel 1
to 2 for DEBUG level logging.
LogFileSize 250 Maximum size of “Indication.log” file in KB.
This property is used to control the source IP address of the SNMP trap.
SnmpAgtIps Use the comma (,) to set more than one IP address. If this property value
is blank, SNMP traps are accepted from any IP address.
For example, the following line in the file Indication.cfg produces debug logs:
LogLevel=2
Other configuration and usage information

This section contains additional information about configuring and using HP SMI-S EVA.
Configure HP SMI-S EVA to generate alerts using HP Insight Remote Support

After installing HP Insight Remote Support, you must configure HP SMI-S EVA to generate alerts using
the new software. Use the Desta tool to add the host to the HP Insight Remote Support SNMP list and
then run the commands desta SNMP off and desta SNMP on.

You must configure HP SMI-S EVA to generate alerts using HP Insight Remote Support if either of the
following situations occur:
• You install HP Insight Remote Support and the HP Command View EVA software suite on the same
management server for the first time.
• You observe that events are listed in the HP Insight Remote Support user interface, but alert indic-
ations are not received through the HP SMI-S EVA client.
To configure HP SMI-S EVA to generate alerts using HP Insight Remote Support:
1. Open a command window on the management server.
2. Change to the directory where HP Insight Remote Support is installed. Typically, the directory is
<install drive>:\Program Files\Hewlett-Packard\svctools\common\bin.
3. Enter the following commands at the system prompts:
<install drive>:\Program Files\Hewlett-Packard\svctools\common\bin> desta snmp off

Do you really want to turn off SNMP service trap notification [Yes]: yes
SNMP Service Trap notification is now disabled.
4. Enter the following commands at the system prompts:
<install drive>:\Program Files\Hewlett-Packard\svctools\common\bin> desta snmp on

Which host(s) should receive service traps for logged calls
(comma-separated)[127.0.0.1]:
Which Trap type to use(Enter 2 or 3) [null]: 2
SNMP Service Trap notification is now enabled.
The desta snmp command enables or disables support notification to management applications.
All HP Insight Remote Support clients, such as HP Systems Insight Manager and HP OpenView
Operations, using SNMP Notification from HP Insight Remote Support will be affected momentarily
when you execute the desta snmp off command. HP Insight Remote Support clients using other
notification mechanisms, such as Simple Mail Transfer Protocol (SMTP), will not be affected. For more
information on notification mechanisms that will not be affected, see your HP Insight Remote Support
documentation.
Configuring HP SMI-S EVA logging using Dynamic log level setting tool
This tool facilitates changing the log levels of both the CIMOM and HP SMI-S EVA Provider without
the need to restart the service.
NOTE:
• The log levels are: ALL/DEBUG/ERROR/INFO/WARN/OFF
• The log levels are case sensitive. Ensure that you provide the desired log level in uppercase only.
• After you change the log level, it may take a few minutes for the changes to take effect.
To change the log level:

1. Open a command prompt window.
2. Set the path to the specified directory as in the following example:
<install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin
40 HP SMI-S EVA
3. Enter the Set_LogLevel command as displayed in the following example:
cscript Set_LogLevel.vbsloglevel
After you enter the CIMOM and HP SMI-S EVA Set_LogLevel command, the log level is set
to the desired log level. The following example message is displayed:
Log Level Set to: log level. For example: if you enter
C:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin>cscriptSet_Log-
Level.vbs ALL.
The output is displayed as:
Set_LogLevel.vbs ALL
Installer log files

The following logs are available in the directory where HP SMI-S EVA is installed:
• HP_StorageWorks_SMI-S_EVA_InstallLog.log
• HP_StorageWorks_SMI-S_CIMOM_InstallLog.log
• Collectlogs tool
Using the CollectLogs tool

This tool facilitates archiving all log and configuration files required for debugging to a specified
temporary folder.
To archive the files:
3. Enter the CollectLogs command script as displayed in the following example:
cscript CollectLogs.vbsloglevel
After you enter the CIMOM and HP SMI-S EVA Provider CollectLogs command script, the
following example message is displayed:
Information collected sucessfully Location: C:\Program Files\Hewlett-
Packard\SMI-S\Zip Folder Name. For example: if you enter
C:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin>cscript Collect-
Logs.vbs.
The output is displayed as:
Information collected successfully Location: C:\Program Files\Hewlett-
Packard\SMI-S\support_ d200896_t105335.zip
Ensuring successful restart of CIMOM

To verify that the CIMOM service has restarted successfully:

1. Open the cxws.log file, which is in the <install drive>:\Program Files\
Hewlett-Packard\SMISProgram Files\Hewlett-Packard\SMI-S\CXWSCimom\logs
directory. For example, in the cxlog4j.properties file, if log level is set to INFO, then the
log file contains the following information:
[071127 17:32:58 main StartCXWS] HTTP service started
[071127 17:32:58 main StartCXWS] AliveThread is started and is running
[071127 17:32:58 main StartCXWS] Cimom Service is started
[071127 17:32:58 main StartCXWS] ProviderLoader is started
2. Verify that the timestamps are from the latest restart. If so, then the CIMOM has restarted
successfully.
Other CIMOM server configurable properties

The following properties of the CIMOM server can be configured in the file:
<install drive>:\Program Files\Hewlett-Packard\SMIS\Program Files\
Hewlett-Packard\SMI-S\CXWSCimom\config\cxws.properties
Table 6 CIMOM server configurable properties
Property name Value Description
TRUE Enables CIMOM to handle HTTP requests.

enableHttp
FALSE Disables the CIMOM to handle HTTP requests.
TRUE Enables CIMOM to handle HTTPS requests.

enableHttps
FALSE Disables the CIMOM to handle HTTPS requests.
Port at which CIMOM listens for HTTP requests.

cxws.https.port 5988
Default is 5988.
Port at which CIMOM listens for HTTPS requests.

cxws.https.port 5989
Default is 5989.
Time intervals (in seconds) at which CIMOM tries

cxws.slpRegistrationLifetime 360
to re-register for SLP.
Other EVA provider configurable properties

The following properties of the EVA provider can be configured in the file:
<install drive>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\
evaProvider.properties
Table 7 EVA Provider configurable properties
refreshPeriod 1800 Interval (seconds) at which cache is refreshed
42 HP SMI-S EVA
Interval (seconds) at which the state of the arrays are

discoveryPeriod 120
refreshed
Specifies that online disks are to be used for creating

online
storagepool
provider.eva.provisioning.pool.diskType
Specifies that nearonline disks are to be used for
nearonline
creating storagepool
No disk failure protection while creating storagepool

none
(default)
provider.eva.provisioning.pool.diskFail-
ureProtection single Single protection level while creating storagepool
double Double protection level while creating storagepool
provider.eva.provisioning.pool.occupan- Threshold percentage for occupancy alarm. Default

90
yAlarmLevel is 90
No disk failure protection while creating storage

none
pool with tub drives (Default)
provider.eva.provisioning.tubpool.diskFail- Single protection level while creating storage pool

single
ureProtection with tub drives
Double protection level while creating storage pool

double
with tub drives
provider.eva.provisioning.tubpool.occu- Threshold percentage for occupancy alarm for pools

90
panyAlarmLevel with tub drives. Default is 90
provider.eva.allocatedPoolReq 1 Set this flag to 0 if "Allocated Pool" is not required.
Set this flag to 1 if volumes are to be created syn-

provider.eva.syncVolumeCreation 0
chronously.
Set this flag to 0 to disable validation for min pool

provider.eva.validateMinPoolSize 1
size during pool creation.
Set this flag to 1 if the SpaceConsumed parameter

in the StoragePool field is calculated as a sum of
provider.eva.calculateUsedPoolSizeFrom- the individual virtual disks (StorageVolume) com-
0
VDisks prising the pool. By default, the SpaceConsumed
is allocated from the usedstoragespacegb as
returned by Command View EVA..
Set this flag to 6 to enable the maximum logging for

provider.sal.MaxSupportedLogLevel 3 the SAL (Storage Abstraction Layer) component of
HP SMI-S EVA provider.
SMI-S provider considers the RAID level being sent

0
by the client application.
provider.eva.defaultRaid
SMI-S provider defaults the RAID level to the RAID
1 level of the source Vdisk or existing snapshot as ap-
propriate while creating snapshots (default).

Restarting the CIMOM service
The CIMOM service restarts automatically after failures. No manual configuration is required for
restarts after a successful installation.
Additional tool information

This section identifies important additional tool information.
Using the CLIRefresh Tool

This tool provides a CLI interface to update cache data. Any operation performed on Enterprise Virtual
Arrays outside HP SMI-S EVA may not be reflected in the cache data until the next refresh. Use this
tool to trigger the refresh immediately.
NOTE:
• If changes are made to any objects that are connected between two storage systems, for example,
changes in DR groups, you must refresh each storage system.
• The time required for a cache update depends on the array's size.
To update cache information:

3. Enter the CLIRefreshTool.bat command script as displayed in the following example:
CLIRefreshTool.bat
Enter the Host IP, user name, password, and select the array when prompted. The following is
an example of the selections entered:
NOTE:
The password entered is not masked.
C:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin> CLIRefreshTool.bat

Enter the internet address of the host in the format- http://HOSTNAME: http://localhost
Enter the username: SMI-S UserName
Enter the pasword: SMI-S Password
NameSpace: /root/eva/
The following is a sample of the output:
SELECT A STORAGE SYSTEM nl
(1)---> NEO
nl
(0)---> EXIT
Enter your choice: 1 nl
Choice entered: 1 nl
Refreshing: NEO nl
44 HP SMI-S EVA
Refresh of the Storage System: NEO started nl
Refresh of the Storage System: NEO is complete
Using the GetArrayRefreshStatus tool

Use the GetArrayRefreshStatus tool to obtain the following values:
• Cache initialization state
• Cache refresh status
• Cache refresh completion percent
NOTE:
The HPEVA_ArrayRefreshStatus class considers only the EVAs that are in good state for a
refresh percentage calculation.
To obtain the values using GetArrayRefreshStatus:

3. Enter the GetArrayRefreshStatus.bat SMI-S Username SMI-S Password command
script. For example:
C:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin> GetArrayRefresh-
Status.bat SMI-S Username SMI-S Password
The following is a sample of the output:
// enumerating "\\root\\eva:HPEVA_ArrayRefreshStatus" nl
// 4059 bytes nl
instance of HPEVA_ArrayRefreshStatus as $hpeva_arrayrefreshstatus0 nl
{Provider = "ArrayRefreshStatus Provider"; nl
SystemWWN = { "50001FE15007ED20", "50001FE15002E1A0", "50001FE15002E1C0" }; nl
RefreshStatus = { 3, 4, 5 }; nl
10
CacheRefreshProgressPercent = 100; nl
isCacheInitialised = true; nl
};
Refresh status values
Table 1 describes the refresh status value map details.
Table 1 Refresh status values
Value map Sample values
0 Initial refresh in progress.
1 Initial refresh completed, cache upgrade in progress.
2 Initial refresh completed.
3 SAL cache state is idle, no update is in progress.
4 EVA state unmanaged.
5 EVA state not good.

46 HP SMI-S EVA
6 Browser and array configuration setup
Configuring browser settings

HP Command View EVA requires certain browser settings. This section describes the recommended
browser settings for Internet Explorer and Mozilla. Configure the browser as described in this section;
otherwise, the HP Command View EVA user interface will not work properly.
Internet Explorer settings

For server-based management, HP recommends that you configure the management server with the
security settings appropriate for your environment, and browse to the management server from a
client machine using Internet Explorer settings appropriate for HP Command View EVA.
In Windows environments, you may not be able to achieve the proper Internet Explorer settings on a
management server with Microsoft's IE Enhanced Security Configuration (IEESC) or other policy-enforced
preconfigured settings. If you are browsing from an IEESC-configured management server, you must
remove IEESC and manually configure Internet Explorer with the required HP Command View EVA
browser settings.
For array-based management, ensure that you configure the server you are using to access HP
Command View EVA with the browser settings noted in this section.
Table 8 describes the browser settings for Internet Explorer. The settings are not all-inclusive; only
those settings that apply to HP Command View EVA are listed. If a setting appears in bold, you must
configure the setting as described.
Table 8 Internet Explorer settings
Menu option Setting Value
Medium
This setting may affect the screen resolution
View Text Size setting. If it distorts HP Command View EVA
page layouts, select a text size that enables
text to fit in tables in the content pane.
Tools > Internet Options > General
• Automatically—For a homogeneous EVA

Check for newer versions of stored environment (EVA arrays only)
Temporary Internet pages • Never—For a heterogeneous EVA environ-
Files > Settings ment (EVA and HSG80 arrays)
Amount of disk space to use 10 MB (minimum)
Use Windows colors Selected

Colors
Use hover color Selected

Fonts Language script Latin-based
Tools > Internet Options > Security > Local Intranet > Custom Level
Automatic prompting for file downloads Enable
Downloads File download Enable
Font download Enable
Java VM Java permissions Low safety
Access data sources across domains Prompt
Allow META REFRESH Enable
Allow scripting of Internet Explorer web

Enable
browser controls
Allow script-initiated windows without

Enable
size or position constraints
Allow web pages to use restricted pro-

Prompt
tocols for active content
Display mixed content Enable

Miscellaneous
Open files based on content, not file
Enable
extension
Software channel permissions Low safety
Submit nonencrypted form data Enable
Use pop-up blocker Disable
Userdata persistence Disable
websites in less privileged web content

Enable
zone can navigate into this zone
Active scripting Enable

Scripting
Scripting of Java applets Enable
User authentication Logon Automatic logon only in Intranet zone
Tools > Internet Options > Privacy
Accept All Cookies Bar at the very bottom of the scale

Settings
Pop-up Blocker Not selected
Tools > Internet Options > Connections
Configure to enable browsing to the

Local Area Network Settings will vary based on your local network
management server on which HP Com-
(LAN) Settings configuration
mand View EVA is installed

Tools > Internet Options > Advanced
Disable script debugging (Internet Ex-

Selected
plorer)
Disable script debugging (Other) Selected
Display a notification about every script

Not selected
error
Browsing Enable third-party browser extensions

Selected
(requires restart)
Enable visual styles on buttons and

Selected
controls in web pages
Reuse windows for launching shortcuts Not selected
Show friendly HTTP error messages Selected
Enable Automatic Image Resizing Selected
Play animations in web pages Selected

Multimedia
Show pictures Selected
Smart image dithering Selected
Check for server certificate revocation Not selected
Check for signatures on downloaded

Selected
programs
Do not save encrypted pages to disk Not selected
Use SSL 2.0 Selected

Security
Use SSL 3.0 Selected
Warn about invalid site certificates Selected
Warn if changing between secure and

Selected
not secure mode
Warn if forms submittal being redirec-

Selected
ted
JIT compiler for virtual machine enabled

VM Selected
(requires restart)
Mozilla browser settings

Table 9 describes the browser settings for Mozilla. The settings are not all-inclusive; only those settings
that apply to HP Command View EVA are listed. If a setting appears in bold, you must configure the
setting as described.
The recommended settings normally enable the browser to display HP Command View EVA fonts and
page layouts correctly. Many UNIX environments, however, do not handle fonts and page layouts

consistently, so you may want to make adjustments to obtain the most readable HP Command View
EVA page layouts. For example, setting your browser for large fonts may cause the HP Command
View EVA property tables to appear crowded and unreadable. If this occurs, reduce the font size for
your browser.
NOTE:
ToolTips are not available in Mozilla.
Table 9 Mozilla browser settings
Edit > Preferences > Appearance
Fonts Allow documents to use other fonts Selected
When a web page specifies its own

colors and background, always use
Color Selected
the colors and background specified
by the web page
Edit > Preferences > Privacy & Security
Cookie Acceptance Policy Allow all cookies

Cookies
Cookie Lifetime Policy Accept cookies normally
Image Acceptance Policy Accept all images

Images
Animated images should loop As many times as the image specifies
Pop-Up Windows Block unrequested pop-up windows Not selected
Forms > Forms Man- Save form data from web pages
Selected
ager when completing forms
Passwords > Encrypt- Use encryption when storing sensitive

Not selected
ing versus Obscuring data
Enable SSL version 2 Selected

SSL > SSL Protocol
Versions
Enable SSL version 3 Selected
SSL > SSL Warnings All options Not selected
Validation > OCSP Set Mozilla to use OCSP as follows Do not use OCSP for certificate validation
Edit > Preferences > Advanced
Features that help inter-

Java Selected
pret web pages
Enable Javascript for Navigator Selected

Scripts & Plug-Ins
Allow scripts to Select all options
Cache > Set cache Cache 10 MB

options

When the page is out of date—For a

homogeneous EVA environment (EVA arrays
Compare the page in cache to the only)
page on the network
Never—For a heterogeneous EVA environment
(EVA and HSG80 arrays)
Prefetch web pages when idle, so

Link Pre-Fetching that links in web pages designed for Not selected
prefetching can load faster
Configure to enable browsing to the

Configure Proxies to Settings will vary based on your local network
management server on which HP
Access the Internet configuration
Command View EVA is installed
HTTP Networking > HTTP 1.0 Selected

Direct Connection Op-
tions Keep alive Selected
HTTP Networking > HTTP 1.0 Selected

Proxy Connection Op-
tions Keep alive Selected
Refreshing the browser

After you upgrade HP Command View EVA, refresh the browser:
• In Internet Explorer, press Ctrl+F5.
• In Mozilla, press Shift and click Reload simultaneously.
Completing the array configuration

To complete array configuration:
• Browse to HP Command View EVA.
• Verify the communication path between the management server and the array.
• Configure array access.
• Initialize the array.
• Obtain a license key .
Verifying the communication path

To verify the communication path to the array, select an array in the Navigation pane. If the array
(storage system) icon is green, communication is good and you can continue with the array
configuration. You cannot configure the array when the icon is gray, which indicates a communication
problem. A yellow triangle on the array icon indicates a condition that requires attention, such as a
communication problem, a malfunctioning blower, or a cache battery problem. A red x on the array
icon indicates a serious problem, such as a communication failure. To resolve the communication
failure, see Chapter 7 on page 57. For a list and description of HP Command View EVA icons, see
the online help.

Configuring array access
NOTE:
This step only applies for server-based management. If you are using array-based management, you
have direct access to the array and the storage system password will be ignored.
A password is an optional security feature that allows you to access specified arrays through an HP
Command View EVA session. If you decide to protect your storage system with management passwords,
the password you enter in HP Command View EVA must match the password given to the array. You
must set the array password first.
If you have already set a password on the array, you must then set the same password in HP Command
View EVA in order to manage that array. If the array password has not been set, you can use the
Enable function to create the password. However, the password is not enabled until you enter it on
the array.
The array password must meet the following requirements:
• Can be 8–16 characters
• Can include letters A–Z in upper or lower case
• Can include numerals 0–9
• Can include the following characters: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ` { | }
• Cannot include spaces or the following characters: ~ \
To enable a password on a server-based management array:
1. Click Server Options in the Session pane.
The Management Server Options window opens.
2. Select Storage system password access.
The Storage System Password Access window opens.
3. Click Enable.
The Enable Password Access to a Storage System window opens.
4. Select the array to enable in the Storage System World Wide Node Name List box. Only world
wide node names that do not have an enabled password are displayed.
5. Enter the array password in the Password box. Enter the password again in the Confirm Password
box.
NOTE:
This password must match the one set for the array.
6. Click Enable Password.

The Enable password access dialog box opens.
7. Click OK.
A status window opens, indicating success or failure.
8. Click OK to return to the Storage System Password Access window.

To enable a password on a array-based management configuration:
IMPORTANT:
Although you use the WOCP to configure the storage array password (or Management Server
Password as it is called in the WOCP), the password only affects external management applications
such as HP Command View EVA server-based management. It has no effect on HP Command View
EVA array-based management. HP Command View EVA array-based management does not use a
password.
1. Click Launch OCP on the Management Module Properties page to start the WOCP:
2. To change the storage system password, select Configure Administrator login options.
3. Under Management Server Password, enter the new password in the Password box.
4. Enter the password again in the Confirm Password box.
5. Click Set Password.
Initializing the array

When you install an array, it appears as an uninitialized storage system. Initializing an array makes
it ready for use, binds the controllers as an operational pair (for models other than the HP EVA4400),
and establishes preliminary data structures on the array. Initializing also sets up the first disk group,
which is called the default disk group.
NOTE:
When initializing an array, ensure that you are using a local instance of HP Command View EVA.
The management server running HP Command View EVA should be connected to the array through
a direct connection or Fibre Channel switches. Do not use an FCIP gateway between the management
server and the array.
If you are upgrading an existing version of HP Command View EVA, the arrays remain initialized
and any other existing components are retained.
NOTE:
When you initialize (or reinitialize) an array, you must force a discovery cycle to restore the
communication path. If the array is still not visible, restart the HP Command View EVA service on any
standby management servers. Run rediscovery, check the online help or see the HP StorageWorks
Command View EVA User Guide for more information.
When initializing an array, you must enter a name for the array.
You can also perform the following optional tasks:
• Enter the number of disks to be included in the default disk group.
• Set the drive type.
• Set the array date and time.
• Enter a console LUN ID.
• Select a disk failure protection level.

• Enter comments.
See the online help for instructions for completing these tasks.
Licensing
NOTE:
Array-based management users will have read-only access to HP Continuous Access EVA features.
Server-based management is required for full HP Continuous Access EVA functionality.
Once installation is complete, you must have access to a license key to use all the features in HP
Command View EVA. The License Entitlement Certificate for the product provides instructions on how
to obtain a license key. A temporary, instant-on license key is available within HP Command View
EVA so that you can immediately start using all of its features. The instant-on license is not enabled
by default for HP Command View EVA array-based management. The instant-on license is enabled
by default when the HP Command View EVA software suite is installed on the management server
(server-based management). The instant-on license is valid for all arrays managed by an HP Command
View EVA server, and it enables all features (HP Command View EVA, HP Business Copy EVA, and
HP Continuous Access EVA) with unlimited capacity for 60 days from first use. Upon expiration of
the instant-on license key, the features are disabled. You must obtain a permanent license key to
continue to use the features.
Available license keys include:
• HP Command View EVA General license key – required to manage drives and disk groups
• HP Business Copy EVA license key – activates snapshot, snapclone, and mirrorclone features.
• HP Continuous Access EVA license key – activates the data replication feature
• HP Command View EVA upgrade license – required for any of the following:
• Adding licensed capacity
• Upgrading to a different array type
• HP Command View EVA Data Migration license – required to migrate data to a different array
When a permanent license is installed, it immediately takes effect for the array. The supported capacity
for the array is determined by the specific license that is installed. If you remove the permanent license
during the instant-on license validity period, the instant-on characteristics (all features and unlimited
capacity) are reinstated for the remainder of the 60–day evaluation period. Model upgrade and
extended evaluation licenses are also available.
License keys can be generated to cover the total raw capacity of each array. You can enter the license
key before or after initializing the array. License keys are specific to an array and are not transferable.
For information on licensing and obtaining keys, see the HP License Key Delivery Service at
https://webware.hp.com/Welcome.asp
Configuring the VMware guest operating system for HP

Command View EVA
To manage Enterprise Virtual Arrays through HP Command View EVA installed on a guest operating
system, you will need to add the arrays through the VMware vSphere Client and VMware Infrastructure
client before HP Command View EVA can discover them. After installing HP Command View EVA for
the first time, or when adding a new EVA to your SAN, complete the following steps:

1. To verify that the VMware ESX server has discovered the HP EVA storage array on the SAN,
launch the VMware vSphere Client, enter the appropriate credentials, and click Login.
2. Select the ESX server and then the Configuration tab. Right click on the HBA and select Rescan.
Figure 2 VMware rescan

.
3. After the rescan is complete, you should see the EVA information displayed under the details of
the HBA.
Figure 3 VMware details

.
4. Right click on the EVA, select Manage Paths and set the policy as recommended by VMware.
Click Close.
Figure 4 VMware policy

.
5. To configure the EVA for the guest operating system, launch the VMware Infrastructure client,
enter the appropriate credentials and click Login.

6. Right click on the virtual machine icon and select Edit Settings.
The Virtual Machine Properties window displays the hardware visible to the guest operating
system. Select Add.
The Add Hardware Wizard appears.
7. Select SCSI Device and select Next.
8. From the dropdown list in the SCSI Device box, select the applicable device (for example, RAID-HP)
and click Next. If the list is empty, check the zoning. If you are connected to several HP arrays,
multiple Raid-HP entries will be visible.
9. Select Finish in the Ready to Complete window.
In the Virtual Machine Properties window, the added SCSI device should appear. Click OK.
Repeat steps 6 through 9 for each Raid-HP device. Each will have a different Virtual Device Node
value, such as SCSI(0:1) or SCSI(0:2).
Figure 5 VMware Virtual Machine Properties

.

7 Troubleshooting
This chapter describes known issues and suggested resolutions for troubleshooting the software
installation of HP Command View EVA and HP SMI-S EVA.
HP Command View EVA

This section describes troubleshooting for HP Command View EVA on the management server
(server-based management).
Antivirus software may degrade performance

To avoid HP Command View EVA performance issues when antivirus software is installed on the same
management server, HP recommends that you exclude from the antivirus software scan the log-related
files that change frequently, including the following:
• \Program Files\Hewlett-Packard\Sanworks\Element Manager for StorageWorks
HSV\cache
HSV\log
HSV\logs
HSV\trace
If HP Command View EVAPerf is installed:
• \Program Files\Hewlett-Packard\EVA Performance Monitor\logs
• \Program Files\Hewlett-Packard\EVA Performance Monitor\cache
If SMI-S EVA is installed:
• \Program Files\Hewlett-Packard\SMI-S\CXWSCimom\logs
• \Program Files\Hewlett-Packard\SMI-S\EVAProvider\logs
Controller time zone reset to UTC after upgrading array-based HP Command

View EVA
After updating HP Command View EVA in an array-based management configuration, the controller
time zone is reset to UTC (Universal Time, Coordinated). To ensure proper event handling, set the
time zone and time to the local time. The correct time can be set from HP Command View EVA by
selecting System Options > Set time options.

Failed connection warning for uncabled controller host ports
If a host port is uncabled, the user interface displays an error. Specifically, the Connection state box
on the Host Ports tab of the Controller Properties page displays Connection failed for an uncabled
host port.
This situation causes a persistent Attention indication in the Navigation pane. To prevent this, pull the
GBICs from uncabled ports on the controller. If the system is already initialized, removing the GBICs
will generate an associated one-time controller event. See HP StorageWorks Command View EVA
User Guide for more information about the user interface and events.
Insufficient privileges prevents login

The following error message may display during setup:
Insufficient privileges
Execute the following command on the server or management module where you are installing HP
Command View EVA:
C:\Program Files\Hewlett-Packard\XF\bin\win-32>XfAppMgr register
XFSecurity.cfg
The following response indicates that login is enabled:
Registered application roles and privileges using config file:
XFSecurity.cfg.
Logon to HP Command View EVA may require a fully qualified user name
When logging on to HP Command View EVA on a machine that is not an authenticator for the HP
StorageWorks Management Group of which the machine is a member, you may need to use a fully
qualified user name; for example, user@ossecuritydomain.
• This is necessary if you used HP StorageWorks Management Infrastructure Security software to
modify the default security configuration for HP Command View EVA.
• A machine is a management server running server-based HP Command View EVA or an EVA
management module running array-based HP Command View EVA.
See the HP StorageWorks Management Infrastructure Administrator Guide for more information
regarding HP StorageWorks Management Groups.
Management service fails to start

The following error message may display during installation:
The XF service has failed to start
Check that the server (or management module) where you are installing HP Command View EVA has
an active Ethernet connection.
Power failure during installation

If a power failure occurs during installation:
1. Use Add/Remove Programs to remove all installed components, including HP Command View
EVA, HP Command View EVAPerf, and HP SMI-S EVA.
58 Troubleshooting
2. Start the install process from the beginning.
Power failure during removal

If power failure occurs during removal, use the Add/Remove Programs to remove all the components
and the software suite individually.
Running HP Command View EVA and HP Systems Insight Manager on the same
server
To run HP Command View EVA and HP Systems Insight Manager on the same server, some settings
for HP Systems Insight Manager need to be changed during the HP Command View EVA installation
to discover and perform data collection for EVA arrays. Perform the following steps:
1. Install HP Systems Insight Manager first.
2. Install HP Command View EVA. The HP Command installer will prompt that Wbemport 5988/
5989 is already in use.
3. Change the default port to any free port available such as ports 6001/6002.
4. Complete the HP Command View EVA installation.
Restart the services or reboot the server, then perform the following steps:
1. Navigate to the C:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config\
cxws.properties directory.
2. Check the port details. The following example port information is displayed:
cxws.http.port=6001
cxws.https.port=6002
3. Navigate to the C:\Program Files\HP\Systems Insight Manager\config\identi-
fication\wbemportlist.xml directory. The following example port information is displayed:
wbemportlist
port id="5989" protocol="https
..................
port id="6001" protocol="https
interopnamespacelist
interopnamespace name="interop" /
/interopnamespacelist
/port
/wbemportlis
4. Restart the HP Systems Insight Manager service.
Web browser
Removing the Certificate error prompt in Internet Explorer
When launching Internet Explorer, a certificate error prompt displays across the user interface. To
stop this prompt from displaying each time you launch Internet Explorer:
1. Browse to HP Command View EVA.
You will notice that the URL address box at the top of the page is red, and that there is a red
certificate error is next to it.
2. Click Continue to this website on the Security page.

3. Click the Certificate Error box.
A window for the certificate opens.
4. Click View Certificates.
A Properties pane for the certificate opens.
5. Record the value entered in the Issued By: box. This is the certificatestring. You will need
to enter and match it with the Trusted Sites value in step 7
6. Click Tools > Internet Options > Security and click Trusted Sites.
7. Click Sites. In the certificatestring field, enter https://certificatestring certific-
atestring, where certificate string is the value that you recorded from the Issued By: box in
step 5, in the Add this website to the Zone box.
8. Click Add, and continue to click OK until you exit out of the windows and close Internet Explorer.
9. Reopen Internet Explorer and browse to HP Command View EVA.
The certificate error prompt should no longer display.
NOTE:
To eliminate the certificate error in all clients, you must complete this process on every browser
from which you access HP Command View EVA. In addition, you must always browse to the
server using the certificate string form. If you browse to the server's IP address, the certificate
error will likely still display.
Windows service does not recognize a Windows environment variable

During the autopass installation, an environment path variable is created by the Autopass installer.
To call the Autopass exposed APIs, HP Command View EVA tries to read the location of path variable
during the installation. The Windows service does not recognize this change on Windows 2000 and
Windows 2003 systems until the system is restarted. While installing HP StorageWorks Command
View EVA software, the following error message appears:
The application has failed to start because OvLicV5Capi_VC8.dll was not
found. Re-installing the application may fix the problem.
When you try to add the DC management license, the following error message is displayed:
LicenseServer; nested exception is:
com.hp.storage.common.LicenseServerException: Method Not Found. Either
Library[DLL] or API is not found
Ensure that Windows 2003 systems are installed with Windows hotfix KB887693 to avoid this
situation. To locate Windows hotfix KB887693, see http://support.microsoft.com/kb/887693/.
HP SMI-S EVA
This section provides troubleshooting information about installing and configuring HP SMI-S EVA. This
section does not apply to array-based management.
Client connection for EVA Provider

The EVA Provider supports up to 32 client connections. When possible, schedule the use of Provider
applications so that usage does not overlap.
60 Troubleshooting
Creating a pool results in disk groups created with a size different from requested
size
When you create a pool of disks through HP SMI-S EVA, the size of the total created disk groups is
less than requested. For example, if you create a pool of 300 GB, the size of the pool when created
is approximately 253 GB. When creating a pool of near-online disks with the minimum size possible,
the actual size of the pool might be more than the specified size.
HP SIM data collection

When running HP SIM data collection, the following message may be displayed:
This system doesn't have a SMIS - CIMOM installed
If this message is displayed, run the getarrayrefreshstatus.bat file from the CIMOM local
directory on the HP Command View EVA management server. Check the refresh status of the arrays
and then try to run the HP SIM data collection again.
HP SMI-S EVA fails to retrieve data

If HP SMI-S EVA fails to retrieve data, determine if:
• The array managed by the management server is active or passive. If the array is passive, access
to the array is limited; data is populated only for the enumerate instance of the StorageSystem
call.
• The HP Command View EVA and the HP StorageWorks SMI-S CIM Object Manager services are
running on the server:
Select Start > Settings > Control Panel > Administrative Tools > Services window.
If either service is not running, select the service and click Start.
• The user name and password are correct. If the user name and password do not match the inform-
ation entered when the account was created, a CIM_ERR_ACCESS_DENIED message appears.
This error can also appear when the CFG file is missing in the CIMOM install path. See the Au-
thentication section to correct.
• Check whether the trust certificate between HP SMI-S EVA and HP Command View EVA has been
correctly imported:
1. Select Server Options in the HP Command View EVA GUI (top right).
2. Select Other application trust relationships (check box).
If you are performing a new installation, check that you have a trust certificate called
HPEVA_SMIS_Provider.
Otherwise, verify that the certificate location is as follows:
config\HPSMISSSO.cert
3. If the certificate is not present, HP SMI-S EVA and HP Command View EVA cannot
communicate, and you must install the HPSMISSSO.cert certificate.
4. To install the certificate, select Install Certificate and specify the certificate name and location.
You can find the HPSMISSSO.cert certificate in the following directory:
config\

• Enterprise Virtual Array details are not available through HP SMI-S EVA when the initial cache
build is in process. The cache build occurs:
• After starting the HP SMI-S EVA service.
• After restarting the HP SMI-S EVA service.
• After the HP Command View EVA server IP address is added to HP SMI-S EVA.
HP SMI-S EVA loses communication with array-based management system after

management module software is upgraded
When upgrading an array-based management module, the HP SMI-S EVA trust certificates between
HP Command View EVA and HP SMI-S EVA are not maintained. The trust relationship must be
re-established using the Discoverer tool after the management module has been upgraded.
HP SMI-S EVA service does not start

In the Services window, verify that the HP StorageWorks SMI-S CIM Object Manager service is
running. If it is not running, select the service, and then click Start. If, after performing this step, the
service does not start, check for port conflicts and reconfigure ports if necessary.
HP SMI-S EVA uses best management path to discover arrays

When two instances of HP Command View EVA that manage the same array are discovered using
the Discoverer tool, the passive instance of the array is not discovered. Both instances of the array
(active and passive) should be listed in HP SMI-S EVA.
When an array has been managed by HP Command View EVA in IP1 and the same array has been
managed passively by another instance of HP Command View EVA in IP2, and if both the IPs are
discovered in SMI-S EVA storage abstraction layer (SAL), the array in the active management path is
always discovered by SAL. SAL uses the best management path to communicate with the array.
HP SMI-S EVA behavior when DR groups are suspended

When replication between DR groups is suspended, instant restore of a demand-allocated or fully
allocated snapshot is not supported through HP SMI-S EVA.
IPv6 enabled on a Windows system

When IPv6 is enabled and IPv4 is disabled on a Windows system, choose one of the following:
• Add a line:
1. Add the following line in the <install drive>:\Program Files\Hewlett-Packard\
SMI-S\CXWSCimom\config\cxws.properties file.
java.net.preferIPv6Addresses=true
2. Restart the HP SMI-S CIMOM service.
3. Using the Discoverer tool, manually remove the IPv4 address if shown, and add the IPv6 ad-
dress.
• Append a flag:
1. Append a flag —Djava.net.preferIPv6Addresses=true in <install drive>:\
Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config\CxwsCimomSer-
vice.cfg for the JAVA_OPTIONS property.
62 Troubleshooting
2. Restart the HP SMI-S CIMOM service.
3. Using the Discoverer tool, manually remove the IPv4 address if shown, and add the IPv6 ad-
dress.
Names or device IDs with spaces

Do not include a space before or after the host name, view name, or device ID of
ViewProtocolController. Otherwise, the getinstance and EnumerateInstance queries
will fail.
Removing HP SMI-S EVA does not remove CIMOM-related folders

When you remove HP SMI-S EVA, files and folders related to CIMOM are not removed. Complete
the following steps to remove the related files:
1. Navigate to the <install drive>:\Program Files\Hewlett-Packard\SMI-S\
CXWSCimom\config directory.
2. Delete the SMI-S\CXWSCimom\config folder. This deletes all the CIMOM associated files and
ensures that the CIMOM functions correctly when reinstalled.
3. Reboot the server.
Ungrouping disks from a disk group is not supported

When you use CreateOrModifyStoragePool to remove disks from a storage pool, a return code
of 0 is received. This return code implies that the storage pool has been dissolved and the disks have
been ungrouped; however, the disks remain grouped. HP recommends that you not remove disks
from a storage pool using CreateOrModifyStoragePool. No other method is available to remove
disks from a storage pool.

64 Troubleshooting
8 Support and other resources
Contacting HP
HP technical support
Telephone numbers for worldwide technical support are listed on the HP support website:
http://www.hp.com/support/
Collect the following information before calling:
• Technical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Error messages
• Operating system type and revision level
• Detailed questions
For continuous quality improvement, calls may be recorded or monitored.
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/go/wwalerts
After registering, you will receive email notification of product enhancements, new driver versions,
firmware updates, and other product resources.
Product feedback
To make comments and suggestions about HP Command View EVA, please send a message to
CVfeedback@hp.com.
Documentation feedback
HP welcomes your feedback.
To make comments and suggestions about product documentation, please send a message to
storagedocsFeedback@hp.com. All submissions become the property of HP.

Related information
Documents
You can find the documents referenced in this guide on the Manuals page of the HP Business Support
Center website:
http://www.hp.com/support/manuals
In the Storage section, click Disk Storage Systems or Storage Software, and then select your product.
Websites
• HP:
http://www.hp.com
• HP Storage:
http://www.hp.com/go/storage
• HP Partner Locator:
http://www.hp.com/service_locator
• HP Software Downloads:
http://www.hp.com/support/downloads
• HP Software Depot:
http://www.software.hp.com
• HP Single Point of Connectivity Knowledge (SPOCK):
http://www.hp.com/storage/spock
Typographic conventions
Table 10 Document conventions
Convention Element
Medium blue text: Table 10 Cross-reference links and email addresses
Medium blue, underlined text: http://

Website addresses
www.hp.com
• Keys that are pressed

• Text typed into a GUI element, such as into a box
Bold text
• GUI elements that are clicked or selected, such as menu and list
items, buttons, and check boxes
Italic text Text emphasis
• File and directory names

• System output
Monospace text
• Code
• Commands, their arguments, and argument values

Convention Element
• Code variables
Monospace, italic text
• Command variables
Monospace, bold text Emphasized monospace text
.
. Indication that the example continues
.
An alert that calls attention to important information that if not

WARNING!
understood or followed can result in personal injury.
An alert that calls attention to important information that if not

CAUTION: understood or followed can result in data loss, data corruption, or
damage to hardware or software.
IMPORTANT: An alert that calls attention to essential information.
NOTE: An alert that calls attention to additional or supplementary information.
TIP: An alert that calls attention to helpful hints and shortcuts.

Glossary
This glossary defines terms that are used in this guide or are related to the software.
array See EVA and management server.
array-based For the applicable EVA models, management from the management module that
management is inside the controller enclosure.
CIMOM Common Information Model Object Manager.
client An intelligent device that requests services from other intelligent devices. In the
context of HP Command View EVA, a client is a computer that is used to access
the software remotely using a supported browser.
controller firmware The HP StorageWorks Enterprise Virtual Array controller software that manages
all aspects of array operation, including communication with HP Command View
EVA.
data replication A logical group of virtual disks that has a remote replication relationship with a
group (or DR corresponding group on another array.
group)
default disk group The disk group that is created when the array is initialized. The minimum number
of disks the group can contain is eight. The maximum is the number of installed
disks.
disk group A named group of disks selected from all the available disks in an array. One
or more virtual disks can be created from a disk group.
ESX Enterprise Server on VMware
EVA Enterprise Virtual Array. An HP StorageWorks disk array product that allows
pooled disk capacity to be presented to hosts as one or more variably sized
physical devices. An EVA consists of disks, controllers, cables, power supplies,
and controller software. Storage system, virtual array, and storage array are
other names for an EVA.
failover An operation that reverses replication direction so that the destination becomes
the source and the source becomes the destination. Failovers can be planned or
unplanned and can occur between DR groups, managed sets, fabrics or paths,
and array controllers.
general–purpose A server on which HP StorageWorks Enterprise Virtual Array (EVA) management

server software is installed, including HP Command View EVA and HP Replication
Solutions Manager, if used. Other management servers are dedicated
management servers and HP X3000 Network Storage Gateways. If there are
multiple management servers in a SAN, two active instances of HP Command
View EVA are allowed, but each array will only be managed by one instance.

The active management server manages the array, while the standby management
server takes control of the array if there is a failure on the active management
server. There is only one active management server at a time for any given
management zone in a SAN.
host A computer that runs user applications and uses (or potentially uses) one or more
virtual disks that are created and presented by the array controller.
management A server on which HP StorageWorks Enterprise Virtual Array (EVA) management

server software is installed, including HP Command View EVA and HP Replication
Solutions Manager, if used. A dedicated management server runs EVA
management software exclusively. Other management servers are general-purpose
servers and HP X3000 Network Storage Gateways. If there are multiple
management servers in a SAN, two active instances of HP Command View EVA
are allowed, but each array will only be managed by one instance. The active
management server manages the array, while the standby management server
takes control of the array if there is a failure on the active management server.
There is only one active management server at a time for any given management
zone in a SAN.
near-online On-site storage of data on media that takes slightly longer to access than online
storage storage on high-speed disk drives.
OM Object Manager.
online storage An allotment of storage space that is available for immediate use, such as a
peripheral device that is turned on and connected to a server.
RSM Replication Solutions Manager.
SAN Storage area network. A network of storage devices and the initiators that store
and retrieve information on those devices, including the communication
infrastructure.
server-based Management from a server.

management See also management server
SLP Service Location Protocol.
SMI-S Initials for Storage Management Initiative Specification
snapclone A copy that begins as a fully allocated snapshot and becomes an independent
virtual disk. Applies only to the HP StorageWorks EVA.
snapshot A nearly instantaneous copy of the contents of a virtual disk created without
interruption of operations on the source virtual disk. Snapshots are typically used
for short-term tasks such as backups.
storage area See SAN.

network
SSSU Storage System Scripting Utility. An HP StorageWorks command interface used

to configure and control EVAs.
storage array General term for an EVA.
storage system An EVA.
70 Glossary
Storage System See SSSU.
Scripting Utility
UUID Unique Universal Identifier. A unique 128-bit identifier for each component of
an array. UUIDs are internal system values that users cannot modify.
virtual array General term for an EVA.
virtual disk Variable disk capacity that is defined and managed by the array controller and
presentable to hosts as a disk.
VM Virtual machine, guest operating system installed on VMware ESX server.

72 Glossary
Index
A G
array groups, 11
initializing, 53
passwords, 52
array-based management, 9
H
authentication, 11, 12 help
obtaining, 65
HP
B technical support, 65
browser settings, 47 HP Command View EVA
refresh, 51 installing, 16
troubleshooting, 57
HP Insight Remote Support, 10
C HP SMIS-EVA Provider, 15
CD contents, 9 hypervisor
CIMOM, 15 VMware, 10
communication path
verifying, 51
completing the array configuration, 51 I
conventions initializing the array, 53
document, 66 InstallAnywhere, 15
credentials, 12 installation
CXWS CIMOM, 15 typical, 16
installing
on management server, 15
D iSCSI, 9
default ports, 17, 19 iSCSI devices, 9
Digital Signature, 18
document
conventions, 66 K
documentation kit contents, 9
HP website, 66
providing feedback, 65
L
license agreement, 16
E
EVA4400, 9, 13
EVAPerf, 18
M
management
array-based, 9
F server-based, 9
feedback, 65 management server types, 11
firewall, 19

P W
passwords websites
array, 52 HP, 66
permission, 12 HP documentation, 66
power failure HP Subscriber's Choice for Business, 65
during installation, 58 WOCP, 20
during removal, 59
prerequisites
installation, 9
SMI-S EVA, 10
software suite, 9
ProLiant, 11
R
Remote Desktop, 15
removing
software suite, 24
S
server-based management, 9, 15
setting credentials, 11
SLP, 11
software suite
removing, 24
storage system
initializing, 53
passwords, 52
Storage System Scripting Utility, 19
Subscriber's Choice, HP, 65
T
Tape Libraries, 15
technical support
HP, 65
service locator website, 66
troubleshooting
power failure, 58
U
user, 11
V
verifying
communication path, 51
VMware, 10
VMware hypervisor, 10
74

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HP StorageWorks Command View EVA

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2 HP Command View EVA software suite .............................................. 15

3 HP Command View EVAPerf .............................................................. 27

4 HP Storage System Scripting Utility ..................................................... 29

5 HP SMI-S EVA ................................................................................. 33

HP StorageWorks Command View EVA Installation Guide 3

6 Browser and array configuration setup ................................................ 47

8 Support and other resources .............................................................. 65

HP StorageWorks Command View EVA Installation Guide 5

HP StorageWorks Command View EVA Installation Guide 7

HP Command View EVA can be implemented in two ways:

Server-based management prerequisites

HP StorageWorks Command View EVA Installation Guide 9

Before you install HP SMI-S EVA:

Management server types

The existence of groups and users during software installation ensures:

HP StorageWorks Command View EVA Installation Guide 11

Ensuring successful authorization

HP StorageWorks Command View EVA Installation Guide 13

This chapter describes the following:

Installing on a management server

HP StorageWorks Command View EVA Installation Guide 15

1. Insert the software CD into the drive.

16 HP Command View EVA software suite

The installation summary window opens.

12. The installation summary window opens. Click Finish.

HP StorageWorks Command View EVA Installation Guide 17

10. Click Next.

18 HP Command View EVA software suite

The installation summary window opens.

The installation summary window opens.

Verifying the installation on the management server

HP StorageWorks Command View EVA Installation Guide 19

Installing on the management module

Figure 1 Management module

2. Insert the installation CD into the drive.

The WOCP login window opens.

20 HP Command View EVA software suite

Verifying the installation on the management module

Installing HP Command View EVA with other products

HP StorageWorks Command View EVA Installation Guide 21

To install the latest version of HP Command View EVA:

The installer has detected an earlier version of SMI-S.

Choose from one of the following options:

Creating users on Windows

22 HP Command View EVA software suite

Upgrading HP Command View EVA software

If this message is displayed, do the following:

Choose from one of the following options:

The HP Command View EVA installer requires a reboot.

HP StorageWorks Command View EVA Installation Guide 23

Backup file locations

Table 1 Backup file locations

HP Command View EVA and

HP SMI-S EVA backup and

EVA Provider files:

Removing the software suite

To remove the complete software suite:

24 HP Command View EVA software suite

Retaining HP Command View EVAPerf performance data

Removing individual components

To remove individual components:

HP StorageWorks Command View EVA Installation Guide 25