Professional Documents
Culture Documents
Title of position: HR Head Location of the job: Human Resources Position Code:
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Mission/Core purpose of the Job: (Short description)
The HR Senior Manager position is a business critical role within the organisation and sits on the senior leadership team reporting directly to the CEO. Its core
purpose is in providing strategic and operational HR guidance to MTN Cyprus Ltd. It is a very active and hands on role requiring the ability to work closely
with all levels within the organisation and to deliver and support the business in all its operational needs working in alignment with the business strategy. The
HR Senior Manager will also have to work very closely with and at times guided by, the CFO.
Leading the development of a clear plan for the provision of HR services to its internal customers;
Drive internal MTN Culture through internal communication & other initiatives
Leading on delivery of HR policies and practices, recruitment / retention, learning & development, compensation and benefits administration and
organisation change and effectiveness.
Task Complexity:
Leading the development and monitor of annual HR budget
Maintain sustainable Industrial/Employee Relations framework
Establish and promote performance culture
Implement and modify talent acquisition, development and retention strategy
Identify opportunities for improvement in HR systems, policies, processes and procedures
Guardian of the Vision people culture
In depth knowledge of Telecom industry challenges in the area of HR
Supervisory /Managerial/ Leadership Complexity:
Performance management of direct reports
Identification of training needs
Appointment of staff
Succession planning
Enhancement of EVP – the “MTN Deal” into employee experiences and HR PPPs
Responsibility towards:
Direct reports: All HR team
Matrix reports: MTNGroup Human Resources
Key customers: Executive management, management, staff,
Key suppliers: external contractors (e.g. consulting services, recruitment agencies, government agencies)
Discretionary Space
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Job Profile
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Job Profile
Minimum Requirements
Education:
University degree in HR and/or Social Sciences
Post-graduate Degree in Human Resources will be considered as asset
Experience:
Minimum of 10 years’ experience in Human Resource management
At least 8 years in a big international company
Previous telecom/technology experience will be considered as an advantage
Active role in IIP accreditation will be considered an advantage
Training:
CIPD Accreditation will be considered an asset
Relevant training on HR practices will be desired
Competencies
Knowledge:
Proven solid financial understanding
Business/commercial understanding
Policy/Process Formulation
In-depth knowledge of labor law and HR best practices
Recruitment best practices
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Job Profile
Quality Standards
Positive ER Climate
Retention of key staff
Availability of current skills and development of current labour force for future skills requirements
Adherence to budgetary parameters
Positive perception of MTN as employer of choice in the market place
Positive relations with government and industry stakeholders as well as employee representation
Entrenchment and maintenance of a performance culture
MTN Values
Leadership
1. Lead by example: walk the talk
2. Dependable: dedicated and focused to meet obligations as promised
3. Provide vision and guidance: being committed in guiding the organisation to achieve its goals through its vision, mission and values
4. Accountability: Being answerable for the consequences of actions and decisions
5. Ownership: taking responsibility for fulfilling commitments – personally and at work
6. Inspiration to others: being a good example, caring and uniting people behind the visions and goals of the organisation and team
Integrity
1. Honesty
2. Deliver on promised: follow through on commitments
3. Being reliable: honouring decisions and actions
4. Being trustworthy: can be relied upon by being true to word
5. Doing what is right: being ethical and applying sound judgment / adhering to company policies and procedures
6. Being truthful to others and yourself: truthful words and actions that are not misleading in the context which they are used
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Job Profile
Relationships
1. Working together: through diversity achieving goals
2. Respect: treat others as want to be treated
3. Friendliness: being supportive and encouraging
4. Teamwork: work hard and play hard while having fun
5. Co-operation: positive support for each other and other departments
6. Sharing ideas: sharing information and learning with and from each other
7. Caring: having compassion and understanding for each other
8. Passionate: the passion to be part of or associated with people/company
9. Communication: good communication and respect for one another
Innovation
1. Thinking out of the box: the ability to think out of the ordinary
2. Unique new ideas: to think and do definitely beyond the present or status quo
3. Doing things differently: doing something that has never been done before. Leading, not following
4. Solution focused: finding different ways to transform problems into opportunities
5. Being original: ability to bring new ideas and new ways of doing things without complexity
6. Being creative: coming up with new ways to improve e.g. service. Linked to the surprise element – giving customers more than they expected.
Can-Do
1. Can be done: there are no difficulties, only opportunities
2. Self belief: anything is possible if you dint give up
3. Willingness: ability and positive motivation to achieve results
4. Endurance: focused, positive, goal oriented actions – never give up
5. Courage: determination to bear and withstand the odds till the end
6. Being positive: positive attitudes and positive communication and actions to deliver on promises made
Sign-off / Approval