Release Notes

MiVoice Office 400

Release 4.0 SP1 – GA

Release Date: 21st of December 2015

Supported Systems:
Mitel 415
Mitel 430
Mitel 470
 1 ABOUT THIS DOCUMENT

This document provides the overview on new features and solved issues with
Release 4.0 SP1 – GA for the MiVoice Office 400 Controllers.
• Changes since Release 4.0 – HOTFIX1 (8624a1) are listed.

1.1 MAIN INNOVATIONS OF RELEASE 4.0 SP1 OVERVIEW

• Integration of the Mitel 6873 SIP Phone

• Enhancements for Mitel 6800 SIP Phones
• Hospitality extended with automatic DDI assignment at check-in
• Alarming enhancements
• SIP DECT 6.1 integration
• Integration Software Assurance (online status from software licence server SLS)
• WebAdmin enhancements on functionality, usability and speed (small bandwidth ISDN)
• New limits and licenses
• OIP as “Virtual Appliance”

Release 4.0 SP1 includes new versions of several components

• New and updated components are listed in bold letters in chapter 2 and 3.

2 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0
 2 SOFTWARE OVERVIEW MIVOICE OFFICE 400 RELEASE 4.0 SP1

Changes since Release 4.0 – HOTFIX1 (8624a1) are bold.

Software Version

Mitel 400 Controller Software 8670a1

Mitel 415/430/470 boot SW 8670a1

WebAdmin 7.67

Localization Server ftp://ch-localisation-ro:vsAdp5uq@aastra400-

(language strings, audio guides, online help ...) updates.aastra.com/4-0_SP1
(Details see: "contents-lang.txt" on FTP server)
MiVoice 5360ip/5370ip/5380ip/5361ip 3.40.5

MiVoice 5360/5370/5380/5361 3.30.2.8

MiVoice M530/M535 1.0.1

Office 135/135pro 61.3900

Mitel 610d/620d/630d (TDM-DECT) 129.2.39

Mitel 612d/622d/632d/650c (TDM DECT) 129.4.8

Mitel SB4+ / SB8 (HW-1) (TDM-DECT) 01.21.00

3 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0
 3 SOFTWARE COMPATIBILITY OF RELEASE 4.0 SP1

Changes since Release 4.0 – HOTFIX1 (8624a1) are bold.

SW Version Additional Information Release

Mitel 6873 SIP Phone
Mitel 6800 SIP Phone
Mitel 6730/6731 SIP Phone
Mitel 675x/6739 SIP Phone
Mitel 6735/6737 SIP Phone
SIP-DECT (OMM)
Mitel 650/602 DECT Phones
Mitel 600 DECT Phones
Notes
ftp://ch-6700i-ro:A400-6700i@aastra400-
4.2.0.181
updates.aastra.com/4-0_SP1
ftp://ch-6700i-ro:A400-6700i@aastra400-
4.2.0.181
updates.aastra.com/4-0_SP1
ftp://ch-6700i-ro:A400-6700i@aastra400-
3.3.1.4342
updates.aastra.com/4-0_SP1
ftp://ch-6700i-ro:A400-6700i@aastra400-
3.3.1.4342
updates.aastra.com/4-0_SP1
ftp://ch-6700i-ro:A400-6700i@aastra400-
3.3.1.8154
updates.aastra.com/4-0_SP1
6.1-AK25
ftp://ch-omm-ro:A400-omm@aastra400-
6.1 SP2 depl-2389
updates.aastra.com/6_1
5.00 SP5

Mitel MC / Mitel MCC 4.3 / 10684.21.7 Available on DL-server depl-2231

MiVoice 2380 Softphone 4.1.2.0 Available on DL-server depl-2382

needs "Standard SIP" licence

MiVoice Conference Phone
MiVoice Video Phone
>= 2.1.4.2
Available on Mitel online portal
needs "Standard SIP "and "Video Terminal"
>= 2.1.4.2 licence
Available on Mitel online portal

System Search 4.0.3.0 Available on DL-server

Mitel Wave Converter 1.4.0.0 Available on DL-server

8.6.0.10
Virtual Appliance package 0.1.4/8.6.0.10
1560/1560IP 2.0.9.0
OIP / OIP Virtual Appliance OIP TSP 8.3.1.0 Available on DL-server depl-2416
Office Suite 3.0.9.0
eDial 2.0.8.0

BluStar Server 3.2.1 Build 106 Available on DL-server depl-2342

BluStar for PC 3.2 11547.0 Available on DL-server

BluStar for iPad/iPhone >= 3.2.1 Available on Store

BluStar for Android >= 1.4 Available on Store

BluStar 8000i ftp://ch-8000i-ro:A400-8zz0i@aastra400-

4.4.0-1085
BluStar for Conference Room updates.aastra.com/4.4.0-1085

Mitel 400 CCS 1.2.0.0 Available on DL-server depl-2311

Mitel 400 1st Party TSP 1.4.1.0 Available on DL-server depl-2337

4 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0
 SW Version Additional Information Release
Notes

Office eDial 2.0.8.0 Available on DL-server depl-1905

ftp://ch-dialer-ro:J32Wwb3v@aastra400-
Mitel Dialer R2.0C4 updates.aastra.com/R2.0C4 depl-2343
user can load it from FTP using his SSP

TWP 3.2 3.2.1111b +patch B depl-1609

Printer Spooler 1.2.00 Available on DL-server

1.8.5.0
ESA 2.5.6.0
Application Card CPU2 OIP 8.6.0.10
Available on DL-server
Update Pack CCS 1.2.0.0
Fax 1.0.26984 p3
TWP 3.2.1111b pB

4.0.5.0
ESA 3.1.36.0
Application Card CPU2-S
OIP 8.6.0.10 Available on DL-server
Update Pack
CCS 1.2.0.0
Fax 1.0.27174 p3

MiCollab AWV
7.0 Available on Mitel online portal
Audio and Video Conferencing

Mitel Border Gateway (MBG) MBG 9.1 Available on Mitel online portal

Mitel Alarm Server 3.1 b35 Available on DL-server depl-2409

Mitel OpenCount 5.0 >= 5.0.1.11 Available on DL-server depl-1963

Mitel BusinessCTI depl-2374

Mitel BusinessCTI Enterprise
5.0.61.37533 Available on DL-server
depl-2376

Mitel Meta Directory (MMD) 3.5.20.4052 Available on DL-server depl-2375

Mitel CSTA-to-TAPI Link for depl-2374

4.0.7.3961 Available on DL-server
depl-2376
MiVoice Office 400

4 COMPATIBILITY WITH NEW HARDWARE COMPONENTS

Mitel 6873 SIP Phones are supported only since Release R4.0 SP1.
There are no other new hardware components for MiVoice Office 400 with Release 4.0 SP1

5 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0
 5 NEW OR CHANGED FUNCTIONALITY WITH RELEASE 4.0 SP1

• Integration of the Mitel 6873 SIP Phone

o Improved selection of menu items with full line
o Phone book opens alpha dialing and keyboard

• Enhancements for Mitel 6800 SIP Phones

o Upgrade to Firmware release 4.2 for Mitel 6800 SIP phones
o New terminal registration procedure (improved security)
 Login with special credentials (user name and password) on new phones
 General change to transfer configuration-files over https instead of ftp
o New Mitel GUI
o Presence pop-up at call for Mitel SIP 6867, 6869, 6873
o Supporting new macro functions ‘Y’ and ‘H’ on number keys
 ‘Y’ hooks on, waits 2 seconds then seizes the line again to execute the next
sequence.
 ‘H’ seize the line in hands free mode
o Indicate activated features in menu
o Enable Personal park function
o Enable Central park function *76
o Call waiting support adapted; see important hints
o First Call of CFU adapted; see important hints
o Additional notification for group mailbox
o Adapted behaviour of CFNR, now works the same way as for the MiVoice 5300 IP
phones.
o Additional ATAS functionality for alarming applications
 Support ATAS MCA command to show “executed” for short time on the
terminal
 Possibility to show removed alarm after pressing hook key via info menu

• Hospitality
o Extended with automatic DDI assignment at check-in
o Possibility to show each floor in a separate tab; configurable
o Added room state to ATAS events (supported with Mitel Alarm Server 3.1)
o More settings available for rooms (call forwarding, CLIP, voicemail …)

• Alarming enhancements
o Supporting evacuation via a user with virtual terminal
o Added room state to ATAS (supported with Mitel Alarm Server 3.1)

• SIP DECT 6.1 integration

o Keys configured on Call Manager overwrite locally configured keys
o Possibility to have the keys configured all locally on the handset, all on Call
Manager or a mix of both
o SIP-DECT ports (SIP/Conference-room) can be moved

6 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0
 • Software Assurance online status from software licence server SLS
o SWA state is shown with more details in different views; top bar, system overview,
licences overview, software upload view with online info from SLS cloud.
o Satellites do not need SWA licences if offline mode is not used longer than 36
hours.
Satellites stay in online mode with the Master system even with outdated licenses
(license generation must not be from the same generation as the software running
on the satellite).
In offline mode the satellite will go into restricted mode after the licence free period
of 36 hours in case the license is not valid for the software running on the satellite
 Exception: Satellites using Secure VoIP, used as Backup server or used in
offline mode. In these cases the license of the satellites must be from the
correct generation.

• WebAdmin enhancements on functionality, usability and speed (small bandwidth ISDN)

o Further adaptations towards full compliance with Mitel design
o Optimized for low bandwidth use (e.g. PPP over ISDN)
o General improved on speed
o New possibility to import ALL contents of an Excel file in one step
o Import/Export of programmed keys of SIP-DECT phones
o Import/Export Excel sheet: integrated comfortable offline configuration of terminal
keys
o Move the “time controlled menu” into Standard mode
o SRM event default settings improved

• New limits and licenses

o Higher limit for black list: up to 3000 entries on Mitel 470 Controller and up to 1000
entries for the 415/430 Controllers
o Support migration from MiVoice 5300 IP phones towards Mitel SIP phones
 Mitel SIP phones can use the MiVoice 5300 IP phone licences as well, but
not vice versa.
 If not enough Mitel SIP licences are available the registration of additional
Mitel SIP phones will automatically take the MiVoice 5300 IP licences which
are not used already or allocate Standard SIP licences.

• OIP as “Virtual Appliance”

o Supported on ESXi VMware vSphere

• Miscellaneous
o Saudi Arabia: DTMF CLIP detection on analogue trunk improved
o Solutions for several NFR’s provided (see list below)
o Mitel Dialer will use Active Directory if this one is configured in the system

7 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0
 5.1 LIST OF RELATED NFR’S AND TEAM TRACK

TT/NFR R&D ref. Title

NFR-12945 55675 6800i: Mitel SIP : Presence pop-up at call

NFR-13608

TT 184840 55835 VM: additional notification to 6800 terminal (show user nr) & Group MWI
TT 196917 58022
TT 200957

TT 196140 57135 NPI: Saudi Arabia: DTMF CLIP detection on analogue trunk
TT 196142

TT 189372 57287 Calling number in canonical format using Mitel dialler or 2380IP

TT 193060 57608 SIP-T: Tele2 does not accept Diversion header containing internal
NFR-13754 number

TT 196475 57984 Blacklist has not enough entries -> new limits:
M415/430 : 1000
M470: 3000

NFR-13539 58113 SMTP: Support TLS for Exchange 365

NFR-13442 58216 SIP DECT: Icons for Custom XML Apps

NFR-13497 58432 EIP Voice-Band-Data Mode (Fax/Modem Pass-through) Enhanced Echo

Canceller (G.168)
• Enable Enhanced Echo Canceller: set the DEBUG Flag 16 to ON.
• Enable Standard Echo Canceller: set the DEBUG Flag 16 to OFF.
Default setting is Standard Echo Canceller: DEBUG Flag 16 to OFF.
• When switched on, the numbers of G.711 VoIP Channels on an
EIP1-32 are reduced from 64 to 54.
• In an AIN it must be switched on the specific nodes with EIP

NFR-13850 58572 Support for SIP INFO as "keep alive" - Provider HFO NFR 13850

NFR-13850 58572 SIP: Support for SIP INFO as "keep alive" - Provider HFO

NFR-13878 58713 WebAdmin: Move the time controlled menu into Standard mode

TT 192361 57281 Activate evacuation using TAPI or CSTA for virtual terminal
57282

57588 SIP-T and UG: Diversion to external doesn't work for Business Connect
(New setting: Use indirect switching when trunk-trunk connection)

8 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0
 6 NEW APPLICATIONS DELIVERED WITH RELEASE 4.0 SP1

6.1 MITEL DIALER

New Version contains small improvements.

6.2 MITEL SIP PHONES

New SW for the Mitel 6800 SIP phones includes several enhancements and new functionality for
the MiVoice 400 R4.0 SP1 release. New GUI.

6.3 CPU2/CPU2S UPDATE PACKS

The Update packs contain the new OIP.

6.4 MITEL ALARM SERVER 3.1

New functionality and various issues solved.

For more Info refer to the release notes of the Alarm Server.

6.5 SIP-DECT RELEASE 6.1

New functionality and various issues solved on SIP-DECT.

6.6 MIVOICE 5300 IP PHONES

New DSP firmware integrated. No changes afterwards.

9 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0
 7 ISSUES SOLVED SINCE RELEASE 4.0 – HOTFIX1 (8624A1)

7.1 ISSUES SOLVED IN MIVOICE OFFICE 400 R4.0 SP1 – GA (8670A1)

TT# CSU ADBT Title

193479 Switzerland 57431 Mitel 600 DECT Phone blocks when received a long "SLST" Message (Alarming)

193396 Nordic 57451 DTMF tones during conversation

183861 Switzerland 57462 ATAS: Changing systembase name of inactive systembase deliveres no "base"
event

193585 Austria 57500 Import/Export function with more than 600 IDs can exceed Excel limits
(-> new 2400 lines)

193878 Switzerland 57565 DECT - DT433 time is not always synchronized with the CS time (advanced
messaging)

193689 Denmark 57612 When calls is transferred to ACD - Call comes back after recall time occurs

193871 France 57766 DECT loss of links with many Error Id-Nr.: 10130

195653 Austria 57836 Problem with busy SC in UG when CW active and CFU to this SC

195758 Germany 58010 Call disconnection with Tobit application

196891 Switzerland 58028 LCR convert rule with “N” doesn't work
196974

197056 UK 58049 Office Suite - Incorrect colour on Presence window

193989 Germany 58082 DHCP-Server - IP address jumps out of defined range if reservation is done

200000 R&D Berlin 58088 SIP-DECT: After dialing from call-list, display stays in call-list view
58315

200794 Denmark 58114 SIP to ISDN cause mapping shall be according RFC3398

193038 Germany 58140 SRTP Value not overtaken in AMC-xx configuration file
199028 ANZ

199035 Austria 58249 no speech connection on calls to one number (Mitel SIP phone and Mobile phone)

199707 R&D Berlin 58293 SIP DECT: MiVo400 send SIP Notify with empty ExecuteItem URL

199593 R&D Berlin 58296 SIP DECT: MiVo400 SIP notify-aastra xml without XML header cause reboot

203364 UK 58298 KT line is not working if CLIR is active -Incoming call with CLIR does not ring
58540

10 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0
 TT# CSU ADBT Title

199832 Switzerland 58310 MiVo400 Caller / Redial List on OMM SIP-DECT 6.0 doesn't work in edit mode

200247 Switzerland 58354 Line keys problem with 6800 series

201026 Portugal 58428 Call pick-up from analogue terminal...wrong call logging data

201684 Germany 58524 SIP outgoing call not possible after DSL reconnect

201965 Austria 58581 Cyclic call distribution with delayed subgroup and external CFU

202160 Germany 58586 Update MiVo470 from Rel. 3.0 or 3.1 to 3.2 or 4.0 fails

202448 UK 58613 Free seating phones and Hold Key on Mitel 6800 SIP phones

202608 Switzerland 58624 Error message not clear when more than 50 DHCP clients

200038 Switzerland 58640 CSTA with Mitel 6800 SIP phones: Answer of a third call not possible

199766 Netherlands 58657 NWA when call pick-up by 53xxip (teamkey/*86) of a call from a std. SIP phone

191967 Nordic 58676 Number-in-queue: take function *86... not possible

202982 Germany 58703 Tone stops when call from SIP trunk is routed to global UG with >2 DECT HS

203241 Germany 58706 SIP security: calls via MVO400 are possible without successful registration

200469 UK 58737 Gamma SIP Trunk calls 2s delay

203561 Switzerland 58760 SIP-T: KS_DSI-terms; blind transfer to internal not possible
203835

203801 Germany 58764 Existing waiting Calls will be disconnected if no more NIQ-Resource available
204552 Nordic

203902 Switzerland 58767 Only one Emergency announcement works at the same time

203929 Nordic 58785 Disconnection of calls to cyclic UG with NIQ active

204374 Austria 58830 Several system reboots

203929 Nordic 58835 PAI: UserName contains : in SIP URIs

203194 France 58836 Phone barring for DECT terminals is not persistent

204466 MEA 58845 MiVO400 with PMS interface: reboot when receiving "wrong" FIAS message

204461 Switzerland 58862 SIP-T_R4.0_announc._service: need to many VoIP resources

11 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0
 TT# CSU ADBT Title

204493 Switzerland 58879 LCR rules stops if there is a # in the rule

204924 Germany 58940 System reboots of M430 due to out of memory

Switzerland 57404 Missing Macro functionality for Mitel SIP Terminals

Switzerland 58424 EIP-8 on CS not recognized correct

R&D 58487 Exporting user data -> not all "Phone keys" are exported
(in case there are MiVoice 1560 configured)

7.2 ISSUES SOLVED IN WEBADMIN (7.67) MIVOICE OFFICE 400 R4.0 SP1 – GA

TT# CSU ADBT Title

193689 Denmark 57612 When calls are transferred to ACD - Call comes back after recall time occurs

195546 Nordic 57839 WebAdmin: Duration of Announcement Service is not visible on AIN node

198883 Austria 58198 no Trialtime for feature Conference Bridge

200762 Germany

199355 UK 58242 Wrong online help >> Function codes to manage group mailbox are wrong

201412 Switzerland 58478 WebAdmin: Wrong macro function key "switch VM greeting 2-3-7"

202162 Denmark 58582 wrong terminal type shown in pulldown if more than 1 terminal per user

202354 Denmark 58611 M470: Edit multiple E-mail notification does not work

202562 Nordic 58619 AutoAttendant Announcement (NIQ) - Not possible to specify mailbox greeting in
WebAdmin

202503 Switzerland 58620 WebAdmin: Clock reference cannot be set to free run even last synch member is
disabled

202608 Switzerland 58624 Error message not clear when more than 50 DHCP clients

202633 Austria 58628 Hospitality/Rooms: CLIP can be only 12 digits

202815 Switzerland 58650 Free Seating with Mitel 6800 SIP: prevent configuration Caller list Picture ID

202815 Switzerland 58651 Free seating with Mitel 6800 SIP: prevent configuration of Hard Keys H1-Hx

203497 Switzerland 58728 WebAdmin: VM-function codes wrong displayed

201412 Switzerland 58479 WebAdmin: create phone book entry's and sorting functions not OK
201703 58528

Switzerland 58741 WebAdmin wrong SW Version from Office 135pro are displayed

12 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0
 8 IMPORTANT HINTS & RESTRICTIONS

8.1 GENERAL

• The upgrade from all former Mitel Office 400 GA versions is supported.
o Customers upgrading from R3.0 or lower must read the R3.1 release notes
(“important hints” and “known restrictions“).
• A new software generation licence is necessary to run Release 4.0 or 4.0 SP1 when
upgrading form earlier releases.
• For the upgrade from R4.0 to R4.0 SP1 no new licences are necessary.

8.2 DUAL HOMING

• Be aware that a backup server must run the same software as the primary server.

8.3 WEBADMIN

• Use Firefox, IE (best is IE10 or higher) or Chrome to take advantage of the improvements.
• After copy or import of Mitel SIP phone keys in WebAdmin, the personal line and line keys
have to be added manually again.
• The terminal key configuration for SIP-DECT is working for the Mitel 602 and the 650c
handsets. The Mitel 600d handsets are not supported even though it is possible to
configure keys for them, the settings will be ignored.
• Satellites with too old (invalid) licences show 4 hours instead 36 hours to go into restricted
mode after restart. This is just a wrong display.

13 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0
 8.4 SOFTWARE ASSURANCE INFORMATION IN WEBADMIN

• Since Release R4.0 SP1 the online connection with SLS is supported.
• The SWA state is shown with more details in different views; top bar, system overview,
licences overview, software upload view.
o Colored SWA icon (empty or solid) in the top bar:
 Empty icon means the system is not connected to the SLS cloud and the
information shown in the different views is based on the local licence code
contents.

 Solid icon means the system is connected with the SLS cloud and the
information displayed in the different views is gathered from the SLS cloud.


The licenses part in the licences view contains always the contents of the
licence code.
• The SWA state does not have any functional restrictions on the call manager. It is just a
representation of the SWA state out of the licence code or online from the SLS cloud.
o If SWA is active means:
 At this time it is possible to upgrade the system on the licence server to a
newer release (major or minor) and it is possible to get the corresponding
licence for the new software.
 The customer will get support in the defined way.
o If SWA is not present or expired:
 It’s not possible to upgrade the system on the licence server and to get a
licence for a new major or minor release.
 The customer will not get support for this system.

• The systems can be upgraded anytime to a newer major or minor release, even when SWA
is expired. But without a valid licence for the new software release (major or minor) the
systems will enter restricted mode after 4 hours.
• Satellites online with the Master will show the SWA state of the Master system. Satellites
offline from the Master will show their own SWA state.
• Following users are counted for SWA user licenses and are considered in the SWA user
calculation: “Free seating pool”, “Backup users” (on the Backup server), “SIP-DECT
conferences rooms”, “Booth”, “Rooms” (SWA user licenses applies to Mitel 470 controller).
• Changes done on the SLS can have a delay of 1 hour till they will be displayed in the
WebAdmin of the call manager.
• Satellites with too old (invalid) licences show 4 hours instead 36 hours to go into restricted
mode after restart. This is just a wrong display.

14 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0
 8.5 MITEL 6800 SIP PHONES

8.5.1 MITEL 6800 SIP PHONES REGISTRATION PROCEDURE

Since R4.0 SP1, the Mitel SIP phones get their configuration files over https.
• The registration procedure for new Mitel SIP Phones is as follows:
 Let default “Download Protocol” at “TFTP”
 Enter the IP Address of the call manager as “Primary Server”
 Save and reboot the phone
 Login with the credentials described below.
• You find the needed credentials for the login on the phone in WebAdmin view Terminals ->
SIP registration or in the Terminal view.
 All newly created Mitel SIP Phones with MAC-Address FF:FF:FF:FF:FF:FF are listed in
the SIP registration view. The credentials contains digits and */# only to be able to enter
these with the dial pad of the phones.
• The user has to enter this “Registration user-name” and “Registration-password” to login on
the phone.

8.5.2 MITEL 6800 SIP PHONES FUNCTIONALITY

Call waiting with Mitel SIP phones:

• Call waiting now works on calls towards the Mitel SIP phones. It can be activated in the
normal way on a system phone, analogue phone or for incoming external calls.
• Note that there is no means of activating a call waiting manually on a Mitel SIP phone if the
destination is busy. However, this can be done automatically if the “force call waiting”
parameter is set in WebAdmin for the terminal initiating the call. Setting this parameter also
causes the user setting “call waiting protection” to be ignored.

First call for CFU (call forwarding unconditional):

• The parameter “First call if call forwarding unconditional is active” in the user’s permission
set currently does not work if the caller is using a Mitel SIP phone. This is a consequence
of the improvements that have been made to the handling of CFNR (Call Forwarding on No
Reply).

Copy or import terminal keys in WebAdmin:

• After copy or import of Mitel SIP terminal keys in WebAdmin, the personal line and line keys
have to be added manually again.

15 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0
 8.5.3 MITEL 6800 SIP PHONES MOVING TO OTHER USERS OR OTHER SYSTEM

There are several cases where the Mitel SIP phones needs a factory reset and in most cases one
needs to reset the MAC address to FF:FF:FF:FF:FF:FF in WebAdmin (this behaviour is necessary
due to security reasons). Some of the cases are:
• Moving a phone which was running on Release 4.0 SP1 to an older release (e.g. R4.0).
• Moving one phone to another user within the same system
• After changing the IP address of the call manager
• Moving a phone to another system of same release

8.5.4 MITEL 6800 SIP PHONES USED WITH ALARMING APPLICATIONS

• Alarming is fully supported with the new firmware 4.2 of the Mitel 6800 SIP phones and the
enhancements on the call managers.
• We recommend realizing new projects with Mitel SIP phones for Alarming with Release 4.0
SP1 and Mitel Alarm Server 3.1 because no fully working solution is available with Release
4.0.

8.6 SIP-DECT 6.1

• The terminal key configuration for SIP-DECT is working for the Mitel 602 and the 650c
handsets. The Mitel 600d handsets are not supported even though it is possible to
configure keys for them, the settings will be ignored.
• It is possible to have the keys configured all local on the handsets, all on the Call Manager
or a mix of both.
o After an upgrade from earlier release to R4.0 SP1 no keys will be assigned in the
call manager and the locally programmed keys from the phone are used.
o A newly created phone will get the default keys defined in the call manager and the
local keys will be overwritten.
o It is possible to have a mix of keys defined in the call manager WebAdmin and of
local keys on the phone. By deleting a key in the WebAdmin of the call manager the
local key programming is enabled on the phone. Be aware that local keys
configured on the phone are not visible in WebAdmin or SSP.
• In some cases it is maybe best to make a master reset on the terminal to get rid of all
historic configurations.
o Go into the Menu -> select “System Menu” -> Dial ***76# (blind) -> the “Service
Menu” appears , scroll down to “Reset functions” and select this -> scroll down to
“Master reset” and select this ….
 The terminal has the same state as out of the box
• If other applications (e.g. for Alarm Servers) has been configured, please configure them
again after the provisioning from the MiVoice system has been completed
• After the upgrade to R4.0 SP1, some old XML applications need to be deleted manually on
the OMM. Go to “System Features / XML applications” and delete all the functions that can
be deleted (usually the bottom 5 or 6). Then trigger an update in “System / Basic Settings”
and the new functions should be configured.

16 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0
 8.7 MITEL DIALER R2.0C4

In the section IP network is a new section to define an Active Directory Sever. If this server is
activated it will be used by the Mitel Dialer. If it is not configured, the Mitel Dialer will use LDAP.

8.8 MICROSOFT EXCHANGE 365 EMAIL INTEGRATION

Microsoft Exchange 365 uses SMTP with mTLS.

Microsoft Exchange 365 is supported with:

• MiVoice Office 400
• OIP

Microsoft Exchange 365 is NOT supported with:

• CPU2/CPU2-S FAX Server

17 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0
 Disclaimer

Mitel Networks Corporation will not accept liability for any damages and/or long distance charges, which
result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Mitel
Network Corporation will not be liable for technical or editorial errors or omissions contained within this
documentation. The information contained in this documentation is subject to change without notice.
Copyright © 2015 Mitel Networks Corporation.
www.mitel.com

18 | Release Notes MiVoice Office 400 Release 4.0 SP1 - GA depl-2415 / 1.0