TB 11

Chapter 11
Acquiring Information Systems and Applications
Question Type: True False
1) Organizations typically move slowly to acquire new information technologies due to the risks
involved.
Answer: False
Learning Objective: Provide a real-world application related to acquiring an information system.

Section Reference: Opening Case: GE Healthcare Switches from Systems Development Life 0Cycle to
Agile
Difficulty: Easy
2) The application portfolio in an organization is a set of recommended applications resulting from the
planning and justification process in application development.
Answer: True
Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe
the four common approaches to cost-benefit analysis.
Section Reference: 11.1 Planning for and Justifying IT Applications
Difficulty: Easy
3) The IT infrastructure delineates the way an organization’s information resources should be used to
accomplish its mission.
Answer: False
Difficulty: Easy
4) IT architecture focuses only on the technical aspects of information resources.
Answer: False
Difficulty: Medium
5) The IS operational plan is a set of projects that will be executed by the IS department and by functional
area managers.
Answer: True
Difficulty: Easy
6) Costs are harder to quantify than benefits.
Answer: False
Difficulty: Easy
7) The return on investment (ROI) method of cost-benefit analysis measures the effectiveness of
management in generating profits with its available assets.
Answer: True
Difficulty: Easy
8) The buy option is particularly attractive if the software vendor allows the company to modify the
package to meet its needs.
Answer: True
Learning Objective: Discuss the four business decisions that companies must make when they acquire
new applications.
Section Reference: 11.2 Strategies for Acquiring IT Applications
Difficulty: Easy
9) Insourcing application development is usually less time consuming and less expensive than buying or
leasing.
Answer: False
new applications.
Difficulty: Easy
10) Software rental is a method of delivering software in which a vendor hosts the applications and
customers use them over a network, typically the Internet.
Answer: False
Difficulty: Easy
11) Open-source applications are basically the same as a proprietary application except for licensing,
payment, and support.
Answer: True
Difficulty: Medium
12) The earlier in the development process that errors are detected, the less expensive they are to correct.
Answer: True
Learning Objective: Identify the six processes involved in the systems development life cycle, and
explain the primary tasks and importance of each process.
Section Reference: 11.3 The Traditional Systems Development Life Cycle
Difficulty: Easy
13) The SDLC is relatively inflexible.
Answer: True
Difficulty: Easy
14) The SDLC encourages changes to user requirements once they have been established.
Answer: False
Difficulty: Easy
15) Technical feasibility determines if the project is an acceptable financial risk and if the organization
can afford the expense and time needed to complete the project.
Answer: False
Difficulty: Easy
16) Systems analysis describes how a system will solve the business problem, and systems design
describes what the system must do to accomplish the task.
Answer: False
Difficulty: Easy
17) Adding functions after a project has been initiated is called scope creep.
Answer: True
Difficulty: Easy
18) In a direct conversion, the new system is turned on, and the old system is turned off at a later time.
Answer: False
Difficulty: Easy
19) Pilot conversion is the process in which the new system is introduced in one part of the organization.
Answer: True
Difficulty: Easy
20) Systems maintenance includes debugging and updating a system.
Answer: True
Difficulty: Easy
21) Maintenance ends when the new system is implemented and has run long enough for a systems audit.
Answer: False
Difficulty: Easy
22) Prototyping allows the users to clarify their information requirements as they use the prototype.
Answer: True
Learning Objective: Describe four alternative development methods and four tools that augment
development methods, and identify at least one advantage and one disadvantage of each method and tool.
Section Reference: 11.4 Alternative Methods and Tools for Systems Development
Difficulty: Easy
23) Joint application design is used to collect user requirements.
Answer: True
Difficulty: Easy
24) With agile development, a company develops only what it needs right now to be successful.
Answer: True
Difficulty: Medium
25) A key principle of the scrum approach for agile development is that users cannot change their minds
during a project.
Answer: False
Difficulty: Easy
26) Object-oriented development focuses on properties and operations.
Answer: True
Difficulty: Medium
27) Outsourcing is the use of outside contractors or external organizations to acquire IT services.
Answer: True
Learning Objective: Analyze the process of vendor and soft ware selection.
Section Reference: 11.5 Vendor and Software Selection
Difficulty: Easy
28) The most difficult task in evaluating a vendor and a software package is to determine the vendor’s
financial health and “staying power.”
Answer: False
Difficulty: Medium
29) A request for proposal (RFP) is sent to potential customers.
Answer: False
Difficulty: Easy
30) A service-level agreement (SLA) outlines how work is divided between the company and its vendors.
Answer: True
Difficulty: Medium
31) System development is easy if done properly.
Answer: False

Section Reference: Opening Case
Difficulty: Easy
32) Acquiring a new information system for a small organization is always a shorter process than for a
large organization.
Answer: False

Section Reference: IT’s About Small Business: Anniston Orthopaedics and Greenway Medical
Technologies
Difficulty: Medium
33) The IT architecture is an absolute constraint on future development efforts.
Answer: False
Section Reference: Planning for and Justifying IT Applications
Difficulty: Medium
34) Open-source software needs to be licensed, paid for, and supported just like proprietary software.
Answer: False
new applications.
Section Reference: Strategies for Acquiring IT Applications
Difficulty: Easy
35) ICASE provides the link between upper CASE and lower CASE tools.
Answer: True
Section Reference: Alternative Methods and Tools for Systems Development
Difficulty: Easy
36) Prototyping and RAD are the same.
Answer: False
Difficulty: Medium
37) You should always specific exactly what you are paying for when you are negotiating a contract with
a vendor.
Answer: True
Section Reference: Vendor and Software Selection
Difficulty: Easy
38) The WestJet conversion to Sabre was successful while JetBlue’s was not.
Answer: False
Learning Objective: Summarize the fundamental concepts and skills related to acquiring information
systems and applications.
Section Reference: Closing Case
Difficulty: Easy
Question Type: Multiple Choice
39) The information systems planning process proceeds in which order?
a) Organization mission – organization strategic plan – IS strategic plan – new IT architecture

b) Organization mission – IS strategic plan – organization strategic plan – IS operational plan
c) Organization strategic plan – organization mission – IS strategic plan – new IT architecture
d) IT architecture – IS strategic plan – organization strategic plan – organization mission
e) IS development projects – IS operational plan – new IT architecture – organization mission
Answer: a
Difficulty: Medium
40) Which of the following is not a part of the typical IS operational plan?
a) The mission of the IS function

b) The organizational mission
c) The IT architecture
d) The application portfolio
e) The IS function’s estimate of its goals
Answer: b
Difficulty: Easy
41) Evaluating the benefits of IT projects is more complex than evaluating their costs for all of the
following reasons except:
a) Benefits are harder than costs to quantify.

b) Benefits tend to be more tangible than costs.
c) IT can be used for several different purposes.
d) The probability of obtaining a return from an IT investment is based on the probability of
implementation success.
e) The proposed system may be “cutting edge.”
Answer: b
Difficulty: Medium
42) A company’s IT application portfolio is
a) A list of existing application the company owns.

b) A list of applications that need to be updated.
c) A list of applications that need to be removed.
d) A list of applications that need to be replaced.
e) A list of application to be added or modified.
Answer: e
Difficulty: Easy
43) A company’s IT architecture includes all of the following except:
a) Hardware and software

b) Networks
c) Database management systems
d) The members of the IT staff
e) How IT decisions will be made
Answer: d
Difficulty: Easy
44) Which of the following statements about determining the costs and benefits of IT investments is
false?
a) Some costs are fixed.

b) Costs do not end when the system is installed.
c) Many IT projects end up being over budget.
d) Benefits are hard to quantify because implementing new technology could be used for multiple
purposes.
e) Benefits are hard to quantify because they are tangible.
Answer: e
Difficulty: Medium
45) Which of the following is not an advantage of the buy option for acquiring IS applications?
a) Few types of off-the-shelf software are available, thus limiting confusion.

b) The software can be tried out.
c) The buy option saves time.
d) The company will know what it is getting.
e) All of these
Answer: a
new applications.
Difficulty: Easy
46) Which of the following are disadvantages of the buy option for acquiring IS applications?
a) The software may not exactly meet the company’s needs.

b) The software may be impossible to modify.
c) The company will not have control over software improvements.
d) The software may not integrate with existing systems.
e) All of these
Answer: e
new applications.
Difficulty: Easy
47) Which of the following systems acquisition methods saves the company’s time, enables the company
to select software that has been used for similar problems in other organizations, and allows the company
to try out the software?
a) Systems development life cycle

b) Prototyping
c) End-user development
d) Buy option
e) Object-oriented development
Answer: d
new applications.
Difficulty: Easy
48) Which of the following systems acquisition methods can result in a company’s acquiring software
that is controlled by another company, may be difficult to enhance or modify, and may not support the
desired business processes?

b) Prototyping
d) Buy option
e) Component-based development
Answer: d
new applications.
Difficulty: Easy
49) Which of the following systems acquisition methods requires staff to systematically go through every
step in the development process and has a lower probability of missing important user requirements?

b) Prototyping
d) External acquisition
Answer: a
new applications.
Difficulty: Easy
50) Which of the following systems acquisition methods is time consuming, costly, and may produce
excessive documentation?

b) Prototyping
Answer: a
new applications.
Difficulty: Easy
51) _____ is a method of delivering software in which a vendor hosts the applications and customers
access these applications over the Internet.
a) Software-as-a-Service
b) Prototyping
c) Leasing the application
d) Service-oriented architecture
e) The buy option
Answer: a
new applications.
Difficulty: Easy
52) Which of the following statements is false?
a) Companies that use Software-as-a-Service are running applications on the vendor’s hardware.
b) Application service providers are similar to Software-as-a-Service providers.
c) Companies that purchase open-source software cannot modify it.
d) Outsourcing refers to acquiring IT applications from outside contractors.
e) Insourcing refers to building IT applications in-house.
Answer: c
new applications.
Difficulty: Medium
53) Place the stages of the systems development life cycle in order:
a) Investigation – analysis – design – programming/testing – implementation – operation/maintenance

b) Investigation – design – analysis – programming/testing – implementation – operation/maintenance
c) Analysis – design – investigation – operation/maintenance – programming/testing – implementation
d) Investigation – analysis – design – programming/testing – operation/maintenance – implementation
e) Investigation – implementation – analysis – programming/testing – design – operation/maintenance
Answer: a
Difficulty: Easy
54) The _____ that changes are made in the systems development life cycle, the _____ expensive these
changes become.
a) Sooner, less
b) Later, less
c) More frequently, more
d) More extensively, more
e) Sooner, more
Answer: a
Difficulty: Medium
55) _____ feasibility determines if the project is an acceptable financial risk and if the organization can
afford the expense and time needed to complete the project.
a) Technical
b) Economic
c) Organizational
d) Behavioral
e) Time
Answer: b
Difficulty: Easy
56) _____ feasibility addresses the human issues of an information systems project.
a) Technical
b) Economic
c) Organizational
d) Behavioral
e) Time
Answer: d
Difficulty: Easy
57) _____ feasibility concerns a firm’s policies and politics, power structures, and business relationships.
a) Technical
b) Economic
c) Organizational
d) Behavioral
e) Time
Answer: c
Difficulty: Easy
58) Which of the following is not a part of systems analysis?
a) Defining the business problem

b) Identifying the causes of, and solutions to, the business problem
c) Identifying the information requirements that the solution must satisfy
d) Identifying the technical specifications of the solution
e) Gathering information about the existing system
Answer: d
Difficulty: Easy
59) In the traditional systems development life cycle, users:
a) Are important and ongoing members of the development team throughout the life of the project.
b) Are important only in the testing phases of the project.
c) Have no input.
d) Are important only in the maintenance phase of the project.
e) Provide information requirements.
Answer: e
Difficulty: Medium
60) The deliverable of the systems design stage is:
a) User requirements.
b) Technical system specifications.
c) The prototype.
d) The source code.
e) A working application.
Answer: b
Difficulty: Easy
61) Systems design answers the question, _____:
a) How will the information system resolve the business problem?

b) How much will the information system cost?
c) What is the problem the information system must address?
d) Who will benefit from use of the information system being developed?
e) What is the effective operational life of the system?
Answer: a
Difficulty: Medium
62) When users ask for added functionality during a systems development project, this is called:
a) User-defined software.
b) Scope creep.
c) Bloatware.
d) An out-of-control project.
e) A runaway project.
Answer: b
Difficulty: Easy
63) Which of the following statements about scope creep is true?
a) Scope creep is relatively cheap, regardless of when it occurs in a project.

b) Because scope creep is relatively cheap, successful project managers allow it.
c) Because scope creep is expensive, successful project managers will not allow it.
d) Because scope creep is expensive, successful project managers limit it.
e) Scope creep means that user requirements are being successfully taken care of.
Answer: d
Difficulty: Medium
64) In the _____ stage of the systems development life cycle, the design specifications are translated into
computer code.
a) Systems analysis
b) Programming
c) Systems design
d) Prototyping
e) Feasibility study
Answer: b
Difficulty: Easy
65) ________ conversion is the riskiest type of conversion process.
a) Parallel
b) Direct
c) Pilot
d) Phased
e) They all have equal risk.
Answer: b
Difficulty: Easy
66) A firm shuts down its old COBOL legacy system and immediately starts up its new PeopleSoft ERP
system. This process is called __________ conversion.
a) Phased
b) Direct
c) Parallel
d) Pilot
e) Timely
Answer: b
Difficulty: Easy
67) A firm implements a new information system in one of its plants, assesses the new system’s
performance, and then implements the new system in its other plants. This is an example of __________
conversion.
a) Phased
b) Direct
c) Parallel
d) Pilot
e) Timely
Answer: d
Difficulty: Easy
68) As systems age, maintenance costs _____.
a) Decrease
b) Increase
c) Remain the same
d) Are negligible
e) Are not considered
Answer: b
Difficulty: Easy
69) Which of the following systems acquisition methods helps clarify user requirements, promotes
genuine user participation, and may produce part of the final system?

b) Prototyping
Answer: b
Difficulty: Easy
70) Which of the following systems acquisition methods may encourage inadequate problem analysis, is
not practical with large numbers of users, and may result in a company’s purchasing a lower-quality
system?

b) Prototyping
Answer: b
Difficulty: Easy
71) When systems are created rapidly, without a formal development methodology:
a) End users can take over the work of MIS analysts.
b) The organization quickly outgrows the new system.
c) Hardware, software, and quality standards are less important.
d) Testing and documentation may be inadequate.
e) The organization saves money.
Answer: d
Difficulty: Medium
72) As an MIS analyst, you have decided to use a prototyping methodology for a small, Web-based
design project. What is the order of steps that you will follow in the project?
a) Develop the prototype; use the prototype; revise and enhance the prototype.
b) Identify user requirements; develop the prototype; use the prototype; revise and enhance the prototype.
c) Develop the prototype; identify user requirements; use the prototype; revise and enhance the prototype.
d) Identify user requirements; develop solutions; select the best prototype; implement the prototype.
e) Identify user requirements; develop the prototype; revise and enhance the prototype.
Answer: b
Difficulty: Medium
73) The _____ approach to systems development is a group-based tool for collecting user requirements.
a) Integrated computer-assisted software engineering

b) Joint application design
c) Rapid application development
d) Prototyping
e) Systems development life cycle
Answer: b
Difficulty: Easy
74) Which of the following is not an advantage of the joint application design approach to systems
development?
a) It involves fewer users in the development process.

b) It saves time.
c) It results in greater user acceptance of the new system.
d) It can produce a higher-quality system.
e) It provides for greater user participation in the definition of the requirements.
Answer: a
Difficulty: Easy
75) Agile development
a) Takes a long time.

b) Requires little user input.
c) Delivers functionality in rapid interactions.
d) Focuses on all required functionality at each step of the way.
e) Uses the scrum approach to design the system.
Answer: c
Difficulty: Medium
76) _____ is a software development methodology that delivers functionality in rapid iterations, usually
measured in weeks.
a) Agile development
b) Prototyping
c) The systems development life cycle
d) Joint application development
Answer: a
Difficulty: Easy
77) Object-oriented development
a) Is similar to traditional development approaches.

b) Focuses on the original task to be handled.
c) Focuses on the processes that must be modeled to perform that task.
d) Focuses on data.
e) Identifies the subjects of the new system.
Answer: c
Difficulty: Easy
78) Which of the following systems acquisition methods may eventually require maintenance assistance
from the IT department, can produce inadequate documentation, and might result in a company’s
acquiring a system with inadequate interfaces to existing systems?

b) Prototyping
Answer: c
Difficulty: Easy
79) Which of the following is the most difficult and crucial task in evaluating a vendor and a software
package?
a) Identifying potential vendors

b) Determining the evaluation criteria
c) Evaluating vendors and packages
d) Choosing the vendor and package
e) Negotiating a contract
Answer: b
Difficulty: Medium
80) A _____ is sent to potential vendors inviting them to describe their product and how it would meet the
firm’s needs.
a) Prototype
b) Request for proposal
c) Technical specification
d) Request for bid
e) Request for requirements
Answer: b
Difficulty: Easy
81) _____ specify how work is to be divided between the company and its vendors.
a) Service-level agreements
b) Prototypes
c) User requirements
d) Vendor requirements
e) Feasibility studies
Answer: a
Difficulty: Easy
82) Refer to Opening Case – GE Healthcare Switches from Waterfall to Agile: Which of the following
statements concerning GE Healthcare’s Imaging Solutions’ experience with agile development is not
true?
a) Imaging Solution started with a cross-functional team and a pilot project.

b) Because Imaging Solutions operates in a regulated industry, they needed to do more initial planning
and testing than they initially thought necessary.
c) They needed to identity cross-team dependencies early in the process.
d) The development teams remained independent.
e) Imaging Solutions had to transform its culture.
Answer: d

Section Reference: Opening Case: GE Healthcare Switches from Systems Development Life Cycle to
Agile
Difficulty: Medium
83) Refer to IT’s About Business 11.1 -- ShopMyClothes: High Fashion Sales What was the main reason
for ShopMyClothes to acquire a new Information Systems?
a) Company had high website development and maintenance costs

b) Their present system was obsolete
c) Competition had better information systems
d) Current Information Systems was not able to integrate with suppliers’ systems
e) Any of the above
Answer: d

Section Reference: IT’s About Small Business: 11.1 ShopMyClothes: High Fashion Sales
Difficulty: Medium
84) Refer to IT’s About Business 11.2 – A Disastrous Development Project: Hidden Costs t: Ontario
Ministry of Health and Long-Term Care hired CGI to development of a diabetes registry, aimed at
recording and tracking information about Ontarians with diabetes. This arrangement is called
____________.
a) Insourcing
b) Outsourcing
c) Offshoring
d) Hiring part-time employees
e) SaaS
Answer: b
new applications.
Section Reference: IT’s About Business: 11.2 A Disastrous Development Project
Difficulty: Medium
85) Refer IT’s About Business 11.3 – Presto Card Scope Creep and Cost Escalation: Which of the
following statements concerning the contract Metrolinx with consultants Accenture?
a) Metrolinx outsourced its entire IT function to Accenture.

b) Accenture was to deploy new applications to improve services to Ontario residents.
c) To develop and operate a magnetic stripe card fare payment system
d) Many of the problems cited were network and telephone problems.
e) Metrolinx did not provide very strong oversight of Accenture.
Answer: c
new applications.
Section Reference: IT’s About Business: 11.3 The State of Virginia’s Outsourcing Contract Proves Costly
Difficulty: Medium
86) Refer to Closing Case – A tale of Two Software Upgrades: Both JetBlue and WestJet used which
implementation approach when they implemented Sabre Holding’s reservation software?
a) Pilot
b) Piecemeal
c) Direct
d) Parallel
e) Planned
Answer: c
Section Reference: Closing Case: A Tale of Two Software Upgrades
Difficulty: Medium
87) Jennifer is the owner of a start-up boutique that specializes in hard-to-find dress sizes for women. She
has been keeping her financial books by using Excel and by hand. She thinks it’s time to buy an
accounting package. What question does she need to answer first?
a) How will the accounting package resolve my business problem?

b) How much will the accounting package cost?
c) What is the problem the accounting package must address?
d) Who will benefit from the use of the accounting package?
e) What is the effective operational life of the accounting package?
Answer: c
Difficulty: Medium
88) Jennifer is the owner of a start-up boutique that specializes in hard-to-find dress sizes for women. She
has been keeping her financial books by using Excel and by hand. She researched available accounting
packages for a business like hers and has decided on Boutique Accounting. What is the best way for
Jennifer to implement Boutique Accounting?
a) Pilot
b) Piecemeal
c) Direct
d) Parallel
e) Any one of these will be fine.
Answer: c
Difficulty: Medium
89) Anna works in the sales organization of a mid-size company. The company is evaluating whether it
should replace its existing sales support system. At what stage of the SDLC should Anna expect to
participate?
a) Systems analysis
b) Programming
c) Systems design
d) Prototyping
e) Feasibility study
Answer: a
Difficulty: Medium
90) Ryan works for a small consulting company. They want to do a better job of tracking their clients and
the jobs they have bid on and either won or lost. There are no processes in place right now, and all users
(consultants and managers) have different ideas. What is the best systems development approach for
Ryan’s company?
a) SDLC
b) Prototyping
c) JAD
d) Buy option
Answer: c
Difficulty: Medium
91) Anna works in the sales organization of a mid-size company. The company decided to purchase Sales
SME that is offered as a SaaS. What would you expect to see in a SLA with the vendors?
a) Price of the software

b) Upgrade prices for the software
c) Whether the software can be changed by Anna’s company
d) Availability guarantees
e) Bug reporting process
Answer: d
new applications.
Difficulty: Medium
92) Which of the following was NOT a lesson learned from the GE Healthcare case?
a) Early, frequent user input into the system development process is key.
b) Organizations need the appropriate hardware to support new software.
c) IT “makes or breaks” a company
d) IT impacts competitive advantage
Answer: c

Section Reference: Opening Case
Difficulty: Easy
93) When making a decision to purchase software, what is the final stage?
a) Looking at all the options

b) Selecting a software provider
c) Signing a contract
d) Picking the hardware
Answer: c

Section Reference: IT’s About Small Business: Anniston Orthopaedics and Greenway Medical
Technologies
Difficulty: Medium
94) Which of the following is NOT one of the 3 objectives the IT strategic plan must meet to allow an
organization to achieve its goals?
a) Alignment with the strategic plan

b) Clearly defined IT steering committee
c) IS development resources allocated
d) Seamless IT architecture
Answer: b
Learning Objective: LO 11.1 Define an IT strategic plan, identify the three objectives it must meet, and
describe the four common approaches to cost-benefit analysis.
Difficulty: Easy
95) _______________ is the prioritized inventory of present applications and a detailed plan of projects
to be developed or continued.
a) Application portfolio
b) Mission
c) Objectives
d) Resource allocation
Answer: a
Learning Objective: LO 11.1 Define an IT strategic plan, identify the three objectives it must meet, and
describe the four common approaches to cost-benefit analysis.
Difficulty: Easy
96) The ___________ the ROI, the better.
a) higher
b) lower
c) more even
d) less even
Answer: a
Difficulty: Easy
97) ___________ computer coding means the product is off-the-shelf.
a) Custom
b) Customized
c) Developed
d) Prewritten
Answer: d
new applications.
Difficulty: Easy
98) Which of the following is NOT an advantage of buying software?
a) Control
b) Options
c) Testing
d) User group
Answer: a
new applications.
Difficulty: Easy
99) ___________ involves relocating operations to places like India and China.
a) Inshoring
b) Nearshoring
c) Offshoring
d) Relocation
Answer: c
new applications.
Difficulty: Easy
100) Which of the following was NOT a complaint Marin County had with its SAP implementation?
a) Used to train young consultants

b) Didn’t contractually stipulate the desired outcomes
c) Didn’t test the system
d) Paid money for a system that wouldn’t work
Answer: b
new applications.
Section Reference: IT’s About Business: A Disastrous Development Project
Difficulty: Medium
101) Northrup Grumman’s main objective for the Virginia Commonwealth was:
a) Backing up critical databases

b) Controlling the IT infrastructure
c) Creating a disaster recovery plan
d) None of the above was ever an objective
Answer: b
new applications.
Section Reference: IT’s About Business: The State of Virginia’s Outsourcing Contract Proves Costly
Difficulty: Medium
102) Which of the following is the correct order for the SDLC?
a) System analysis, system investigation, system design, programming and testing, implementation,
operation and maintenance
b) System analysis, system investigation, system design, implementation, programming and testing,
c) System investigation, system analysis, system design, programming and testing, implementation,
d) System investigation, system analysis, system design, implementation, programming and testing,
Answer: c
Section Reference: The Traditional Systems Development Life Cycle
Difficulty: Easy
103) _________ feasibility is the organization’s ability to access the proposed project.
a) Behavioural
b) Economic
c) Organizational
d) Technical
Answer: c
Difficulty: Easy
104) ___________ involves the translation of a system’s design specification into computer code.
a) Implementation
b) Programming
c) System design
d) Testing
Answer: b
Difficulty: Easy
105) ____________ conversion introduces components of the new system in stages, until the entire new
system is operational.
a) Direct
b) Parallel
c) Phased
d) Pilot
Answer: c
Difficulty: Easy
106) _________ conversion is the riskiest.
a) Direct
b) Parallel
c) Phased
d) Pilot
Answer: a
Difficulty: Medium
107) _________ conversion is rarely used today if at all.
a) Direct
b) Parallel
c) Phased
d) Pilot
Answer: b
Difficulty: Medium
108) _____________ conversion cuts off the old system when the new system is turned on.
a) Direct
b) Parallel
c) Phased
d) Pilot
Answer: a
Difficulty: Easy
109) ____________ conversion introduces the new system in one part of the organization on a trial basis,
when the new system is working properly, it is introduced in other parts of the organization.
a) Direct
b) Parallel
c) Phased
d) Pilot
Answer: d
Difficulty: Easy
110) _________ continues throughout the life of the system.
a) Debugging
b) Implementation
c) Maintenance
d) Updating
Answer: a
Difficulty: Medium
111) ___________ is an iterative approach to developing a system.
a) Agile
b) JAD
c) RAD
d) Scrum
Answer: c
Difficulty: Medium
112) ____________ involves a group meeting of all analysts and users who agree on system
requirements.
a) Agile
b) JAD
c) RAD
d) Scrum
Answer: b
Difficulty: Easy
113) __________ involves systems the only include immediate needs and important items.
a) Agile
b) JAD
c) RAD
d) Scrum
Answer: a
Difficulty: Easy
114) The scrum approach involves _______-day sprints to create the potential final product.
a) 1
b) 7
c) 15
d) 30
Answer: d
Difficulty: Easy
115) The __________ represents the business users and any other stakeholders in the project.
a) project owner
b) scrum master
c) scrum team
d) scrum user
Answer: a
Difficulty: Easy
116) Which of the following is the correct order for vendor and software selection?
1 = choose the vendor and package
2 = determine the evaluation criteria
3 = establish an SLA
4 = evaluate vendors and packages
5 = identify potential vendors
6 = negotiate a contract
a) 2, 5, 4, 1, 6, 3
b) 2, 4, 5, 1, 6, 3
c) 5, 2, 4, 1, 6, 3
d) 5, 4, 2, 1, 6, 3
Answer: c
Difficulty: Medium
117) ___________ is the first stage in selecting a vendor and software.

a) Determining the evaluation criteria
b) Establishing an SLA
c) Evaluating vendors and packages
d) Identify potential vendors
Answer: d
Difficulty: Easy
118) An RFP occurs in the _____________ stage of vendor and software selection.
a) choosing the vendor and package

b) determining the evaluation criteria
c) establishing an SLA
d) negotiating a contract
Answer: b
Difficulty: Easy
119) Which of the following was NOT a reason WestJet and JetBlue switched to the Sabre system?
a) Cost
b) Customer service
c) Flight optimization
d) Scheduling
Answer: a
Section Reference: Closing Case
Difficulty: Easy
Question Type: Essay
120) Differentiate between the IT strategic plan and the IS operational plan.
Difficulty: Medium
121) Contrast the tangible and intangible benefits of a proposed information system.
Difficulty: Medium
122) Why is it so hard to justify an information system?
Difficulty: Medium
123) Describe the feasibility study of the SDLC, and discuss why this study is so important.
Difficulty: Medium
124) What are the outputs from each of the six steps in the SDLC?
Difficulty: Medium
125) Contrast agile development and the SDLC.
Difficulty: Medium
126) Contrast component-based development and the SDLC.
Difficulty: Medium
127) Compare and contrast the various strategies for acquiring IT applications.
new applications.
Difficulty: Hard
128) Compare and contrast rapid application development and joint application design.
Difficulty: Medium
129) What are application service providers, and how does using ASPs differ from outsourcing?
Difficulty: Medium
130) How do application service providers differ from Software-as-a-Service vendors?
Difficulty: Medium
131) Describe the vendor selection process for an information system.
Difficulty: Medium
Question Type: Fill-in-the-Blank
132) The organizational strategic plan states the firm’s overall ___________, the goals that follow from
that, and the broad steps necessary to reach these goals.
Answer: mission
Difficulty: Medium
133) ______ is using the professional expertise within an organization to develop and maintain its IT
systems.
Answer: In-sourcing
new applications.
Difficulty: Easy
134) _______________ is caused by adding functions after the project has been initiated.
Answer: Scope creep
Difficulty: Easy
135) ________ CASE tools in SDLC automate the early stages of the SDLC
Answer: upper
Difficulty: Easy
136) A ___________ is a document sent to potential vendors to submit a proposal describing their
software package and explain how it would meet the company’s needs.
Answer: Request for Proposal
Difficulty: Easy
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reserved.
The data contained in these files are protected by copyright. This manual is furnished under
licence and may be used only in accordance with the terms of such licence.
The material provided herein may not be downloaded, reproduced, stored in a retrieval system,
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Chapter 11

Acquiring Information Systems and Applications

Question Type: True False

Learning Objective: Provide a real-world application related to acquiring an information system.

4) IT architecture focuses only on the technical aspects of information resources.

6) Costs are harder to quantify than benefits.

13) The SDLC is relatively inflexible.

20) Systems maintenance includes debugging and updating a system.

23) Joint application design is used to collect user requirements.

26) Object-oriented development focuses on properties and operations.

29) A request for proposal (RFP) is sent to potential customers.

31) System development is easy if done properly.

Learning Objective: Provide a real-world application related to acquiring an information system.

Learning Objective: Provide a real-world application related to acquiring an information system.

33) The IT architecture is an absolute constraint on future development efforts.

36) Prototyping and RAD are the same.

Question Type: Multiple Choice

39) The information systems planning process proceeds in which order?

a) Organization mission – organization strategic plan – IS strategic plan – new IT architecture

a) The mission of the IS function

a) Benefits are harder than costs to quantify.

42) A company’s IT application portfolio is

a) A list of existing application the company owns.

43) A company’s IT architecture includes all of the following except:

a) Hardware and software

a) Some costs are fixed.

a) Few types of off-the-shelf software are available, thus limiting confusion.

a) The software may not exactly meet the company’s needs.

a) Systems development life cycle

a) Systems development life cycle

a) Systems development life cycle

a) Systems development life cycle

52) Which of the following statements is false?

a) Investigation – analysis – design – programming/testing – implementation – operation/maintenance

a) Defining the business problem

59) In the traditional systems development life cycle, users:

61) Systems design answers the question, _____:

a) How will the information system resolve the business problem?

63) Which of the following statements about scope creep is true?

a) Scope creep is relatively cheap, regardless of when it occurs in a project.

65) ________ conversion is the riskiest type of conversion process.

68) As systems age, maintenance costs _____.

a) Systems development life cycle

a) Systems development life cycle

a) Integrated computer-assisted software engineering

a) It involves fewer users in the development process.

a) Takes a long time.

77) Object-oriented development

a) Is similar to traditional development approaches.

a) Systems development life cycle

a) Identifying potential vendors

a) Imaging Solution started with a cross-functional team and a pilot project.

Learning Objective: Provide a real-world application related to acquiring an information system.

a) Company had high website development and maintenance costs

Learning Objective: Provide a real-world application related to acquiring an information system.

a) Metrolinx outsourced its entire IT function to Accenture.

a) How will the accounting package resolve my business problem?

a) Price of the software

Learning Objective: Provide a real-world application related to acquiring an information system.

a) Looking at all the options

Learning Objective: Provide a real-world application related to acquiring an information system.

a) Alignment with the strategic plan

96) The ___________ the ROI, the better.