Ankit Poddar Final Project Report

Mukesh Patel School Of Technology, Information Communication Technology
Management and Engineering Strategy
TRAINING & PROJECT REPORT
Presented by
Mr. Ankit Poddar
Based on the training undertaken in
Tata Consultancy Services (TCS) Ltd.
Project
Information Communication Technology Strategy
Period (dates)
From - 27 Jan 2009 to 29 Apr 2009
Industry Guide
Mr. V. Sarangpani
Faculty Supervisor
Ms. Pratidnya Hegde Patil
MBA-Tech-IT(3rd Year) Project Report Page 1 of 94

Author: Mr. Ankit Poddar Status: Final Dated: July 21, 2009
TRAINING/ PROJECT APPROVAL SHEET

This is certify that
Shri _Ankit Poddar__________________________________________________
Roll No./ Exam.Seat No. 115
has completed the training & project in our company as mentioned below:
_Tata Consultancy Services (TCS) Limited._______________________________
and the training report is also submitted
in partial fulfillment of
9th Trimester Industrial Training for MBA (Tech) in Information Technology sector
and the same is approved (name/signature of Industry Mentor/HR Department)
----------------------------- ----------------------------
Date:-
Place:
Company Seal:
For SVKM’s NMIMS University:
I have supervised and guided the student and reviewed the report and approve the
same:
(Faculty Supervisor) (HOD)
---------------------------- -------------------------------
Date:
Place
Seal of NMIMS University:

ACKNOWLEDGEMENT
Man’s quest for knowledge never ends. Theory and practical are essential and
complimentary to each other. We are indebted and thankful for the assistance received
from various individuals in making this project a success. We find no words to express
our gratitude towards those who were constantly involved with us throughout our tenure
in Tata Consultancy Services Limited, Mumbai.
We would like to thank Mr. Vinay Christian (IT Consultant), Mr. Sajith Nair
(Module Leader) and Ms. Kanan Vaidya (Module Leader) of TCS for provides us with
a learning platform. His guidance and support was a constant source of inspiration. He
kept faith in us and giving guidance on how to go through the critical project. We are also
very thankful to him for giving us the kind permission to work in the Institute and also
highly obliged to him for allocating us a very interesting and challenging project. The
whole staff of the TCS was highly co-operative and we are thankful for the support they
extended to us.
We’d like to thank Mr. Ketan Shah, our HOD, Ms. Pratidnya Hegde Patil
(Project Coordinator) for molding our thoughts and vision towards this project. We
appreciate their interest and concern regarding the project. He was constant source of
inspiration to us throughout our project.
Last but not the least we’d also like to thank our classmates and other trainees
of TCS who have always been there to inspire and help us.
Name and signature of the student.

Date:
Place:

INDEX
1. About Organisation
Introduction
Activities of Organisation
Practice Matrix
Customers
Global Presence
2. Introduction
About MHADA
MHADA’s Mission, Objectives and IT Vision
TCS Scope of Work
Review Study
Methodology
Issues
3. Overview of IT Strategy
Current Systems
Network Solution
Collaboration Suite
Master Data Creation
Change Management
4. General Administration Department
Department Review
Functions of General Administration Department
Departmental Heirarchy
5. Application Strategy
Current Status of Applications
Proposed Systems
6. Platform Strategy
Application Architecture
Technology Architecture
Proposed Platform
Framework
7. Operations, Hardware and Networking
Information Flow
Current LAN/ WAN Setup
Current Hardware Status
Available Options for Network Solution
Centralized / Decentralized Architecture
Thick / Thin / Rich Clients
VPN / Dial Up Connectivity

8. Proposed Network Architecture

9. Proposed System – Enterprise Management System
10. Introduction to MCGM
11. Real Estate Management (RE)
Purpose
12 Master Data
Purpose
13. SAP Overview
14. Project Coding
15. SAP Screen Shots
Project Mask
Project Builder
Project Creation
Project Profile
Basic Data for Project
Project Structuring: WBS Elements
Accessing the Project
Creation of WBS
Project Estimation
Release of Service Entry Sheet
Payment Certificate

About Organization
1.1 Introduction
Tata Consultancy Services (TCS) provides innovative, end-to-end consulting, IT

solutions and services to Fortune 500 clients in over 50 countries. With over 45,000
consultants, over 100 branches, alliances with world IT leaders, cutting-edge R&D,
and world-class infrastructure, TCS offers products and services in eBusiness,
Application Development, Architecture & Technology Consulting, Engineering
Services, e-security, Large Projects, Quality Consulting and Infrastructure
Development, across verticals such as Banking, Financial Services, Insurance,
Telecom, Manufacturing, Retail & Distribution, Transportation, Life Sciences &
Healthcare, Client and Utilities.
Tata Consultancy Services Limited (TCS) is the world-leading information

technology consulting, services, and business process outsourcing organization that
envisioned and pioneered the adoption of the flexible global business practices that
today enable companies to operate more efficiently and produce more value.
They are part of one of Asia's largest conglomerates - the TATA Group -, which,
with its interests in Energy, Telecommunications, Financial Services, Chemicals,
Engineering & Materials, provides TCS with a grounded understanding of specific
business challenges facing global companies.
TCS commenced its operations in 1968, when the IT services industry didn’t
exist as it does today. Now, with a presence in 34 countries across 6 continents, & a
comprehensive range of services across diverse industries, TCS is one of the world's
leading Information Technology companies. Seven of the Fortune Top 10 companies
are among their valued customers.

Their products are popular all over the world. They are known to be user-friendly,
flexible, comprehensive, and trailblazers in their respective areas. The various types
of services and solutions offered by them are as follows: -
1. Consulting
2. IT services
3. BPO
4. IT Infrastructure Services
5. Engineering & Industrial Services
6. Product Based Solutions
TCS offers an optimum blend of strategy consulting and system integration

services to help organizations architect and build their services / businesses in the e-
Economy.
1.1.1 Vision
To be Global Top 10 by 2010
1.1.2 Mission
To help Customers achieve their business objectives, by providing Innovative,

Best-in-class Consulting, IT solutions and services. We shall make it a joy for all
stakeholders to work with us
1.1.3 Values
Integrity, Leading change, Excellence, Respect for individual, and Learning &
Sharing.

1.1.4 Quality
TCS follows a continuous quality enhancement process, and as of today, fifteen

centers – the Qwest, HP, Sholinganallur, Ambattur and GEDC centers in Chennai,
SEEPZ at Mumbai, Gurgaon II, Noida, and Gulab Bhavan in Delhi, and the
Bangalore, Calcutta, Lucknow, Pune, Hyderabad and Ahmedabad operations have
all been assessed at Level 5 maturity of the Software Engineering Institute’s
Capability Maturity Model (SEI-CMM) scale. All major development centers
belonging to TCS are ISO 9001 certified. TCS’s Quality Management System also
has ISO 9001 compliance.
1. Organization wide ISO 9001 certification

2. 15 Centres at SEI CMM Level 5 - Qwest, HP, Sholinganallur, GEDC, Ambattur
(Chennai), Gurgaon II, Noida, Gulab Bhavan (Delhi), SEEPZ, Calcutta,
Bangalore, Lucknow, Hyderabad, Ahmedabad and Pune
3. EACoE, our joint venture with GE assessed at SEI CMM Level 5
4. Second in the TATA Group in TBEM assessment
5. Over 1100 CQAs from TCS, the largest number from any one company,
accounting for over a third of the number of CQAs in the world.
6. For SEI CMM - TCS has 40 Assessors, 3 Lead Assessors and 1 People CMM
Lead Assessor
7. First organization in the world to be assessed at PCMM Level 4 - Noida, Gurgaon
II (Delhi), Kolkata and Tidel Park (Chennai)
8. Adopting Six Sigma Practices (GE Center Bangalore) - TCS has 12 Six Sigma
Black Belts

1.2 Activities Of the Organization
1.2.1 Research And Development
Founded in 1981, TATA Research Design and Development Center, the R&D
wing of TCS, focuses on applying science and technology to industry in particular
and society in general. The most critical input to TCS’ consulting practice, TRDDC,
today studies and invents leading-edge technology tools and engineering
techniques, and improves intellectual property that is applied to commercial projects
all over the world.
1.2.2 Focus Areas
1. Software Engineering
2. Language Processing
3. Process Control / Real Time Systems Object Technology
4. Software Re-usability
5. Concurrent Engineering
6. Expert Systems
7. Image Processing
8. Tool Development
9. Artificial Intelligence
10. Re-engineering & Re-usability
1.2.3 Looking Ahead
Always looking ahead, TCS is working towards being among the global top ten IT
consulting companies in the coming years. Emphasizing its commitment to quality,
TCS intends to achieve SEI CMM level 5 certification for all its development centers.
In retrospection, TCS has grown over the years not merely in size, geographical
spread and revenue. It has evolved into a corporate culture dedicated to client
satisfaction, lasting relationships and social responsibility. It has become an

environment where the best minds from the top universities are instilled with the
finest training possible. Its human skills are ably backed by the latest in hardware,
software and telecommunication links that span the world.
The key element of TCS organization is to forge long-term strategic partnerships with
its customers. These partnerships are forged around customers’ business objectives
and IT strategies by configuring appropriate TCS' capabilities in Technology, Industry
and Services skills mentioned below:
 IPs include:
Banking Financial Services and Insurance, retail & Distribution, Telecom,

Manufacturing and Process Industries, Health care, transportation, Utilities and
Others.
 SPs include:
E-Business, Infrastructure development and management, Application development

and maintenance, Engineering services, large projects, security.

1.3 Practice Matrix
TCS has a well defined matrix, and a well scaled up inter-connected industry to
service approach. The cross-link of the given matrix provides a good hierarchy. In
the system the practices are very nicely integrated to provide a very stringent array
and thus provide a better link for processing of the work.
Practice in TCS is integrated is such a rigid way that the interrelation and
correlation between all the services provided and the technologies present in the
Organization make the Company a must in modern IT World.
The Matrix Organization and the very advanced behavior makes the place cozy
to work in.

1.4 Customers
TCS has developed IT solutions for over 500 customers all over the world. TCS’
end-to-end solutions help its customers gain efficiency in their business processes.
Ultimately, we arm them with that much-needed edge in the marketplace.
o Lucent Technologies
o Microsoft
o Nike
o Nokia
o Nortel Networks
o Northwest Airlines
o Prudential Insurance (US)
o P&O Nedlloyd
o Qwest
o Royal Bank of Scotland
o SAAB
o Sainsbury’s
o Schlumberger
o Swisscom
o Share Transaction Totally Electronic Ltd. (STRATE)
o Singapore Airlines
o SIS SegaInterSettle
o Somerfield
o Standard Chartered Bank
o Standard Life Assurance
o Target Corporation
o Texas Instruments
o The Gap
o UBS
o AT&T
o AXA Insurance
o Best Buy
o Boeing
o Bombay Stock Exchange
o British Airways
o British Gas
o British Telecom
o Canadian Depository for Securities Ltd.
o ChevronTexaco
o Citibank
o Compaq
o Credit Suisse First Boston
o Cummins Company
o Dell Computer Corporation
o Deutsche Bank
o Dresdner Kleinwort Benson
o Eaton Corporation
o East Midland Electricity Co.
o Fidelity Investment
o Ford Motor Company
o General Electric (world-wide)
o General Motors
o Client of Sri Lanka
o Hewlett Packard
o HSBC
o IBM
o AVIVA
o Barclays
o SBI
o OBC
o MHADA
o MCGM
* (Companies in Bold are distinguished Companies)

"The least of my worries has been whether or not the system would work,
or if it would be delivered on time. The professionalism, commitment, dedication
and true passion of the TCS team made it all possible. Thank you, TCS, for
making magic every day of our lives."
- Monica Singer, CEO, Strate Limited


1.5 Global Presence
Minneapoli
s
Amsterdam,
St. Louis
Rotterdam
Ohio Brusse
Omaha ls Osl Helsin
Chicago o Stockhol
Edinbur ki
Milwaukee Copenhag
MontreNew York London
gh Dubli m
Frankfurt,Munich,
Houston
Toron Birmingh en
al New Jersey n Hamburg
Dallasto am Zurich, Basel,
Bellevue Pittsburgh Pari
Manchest s Genev Budape
Zug Seo
Denver Raleigh a st
er Madri ul Toky
Los Rockville New
Reading d Calcut o
Angeles Hartford Luxembo Delhi
Bristol Dub ta Taip
San Indianapolis urg Hong
Mexico Berkshire ai Mumb ei
Francisco Boston Kong
City Nottingha ai
Sunnyvale Cleveland Bangalo Ho
m Kuala Min Cit
San Diego Detroit re Chenn Chi
Singapo
Lumpur h y
Phoenix Atlanta ai re
Boca Raton
Tampa
CincinnatiSao
Paulo
Montevid Johannesbu Sydney
Cape
eo rg
Buenos Town Melbour
Aires ne Wellingt
on

2. Introduction
TCS, with its in-depth understanding of the Government sector and an

experience spanning over three decades, is ideally suited to be a single-point
solution provider for its clients. TCS provides clients with a complete range of
services from strategic consulting to implementation of solutions, all tailored to meet
client-specific needs.
TCS is most suited to take up strategic consultancy for organisations in the

International market, particularly the Government sector, having logged considerable
person-years of experience in that area.
TCS has provided its expertise to governmental agencies all over the world,
working with numerous hardware and software technologies, to improve the overall
image and provide better services to its constituents. TCS is also the largest player
in the government sector in India covering strategic consulting, and providing IT
solutions addressing requirements across the whole spectrum.
Maharashtra Housing & Area Development Authority (MHADA) is a premier

Housing organization in India. It is embarking upon an ambitious computerization
initiative. It is therefore imperative that the deficiencies of the present system, namely
lack of integrated systems, inefficient work procedures, lack of up-to-date and
accurate databases, lack of data sharing, etc. be eliminated before digitization.
MHADA has decided to provide a single point access web portal for citizen centric
services that would entail revamping of existing web site of the corporation.
As MHADA lacks specialized manpower in IT field, MHADA invited TCS to share

its expertise to assist MHADA in formulating an Information Technology Plan. TCS
will execute this assignment through its Architecture and Technology Consulting
practice (ATC) supported by other practices of TCS such as Government and

Utilities. TCS will customize its IMPACT methodology for MHADA requirements and
use it for arriving at an IT Strategy and Roadmap.
This report provides the reader with the insight of how TATA Consultancy
Services Ltd (TCS) went about assisting Maharashtra Housing and Area
Development Authority (MHADA) in formulating IT strategy. It will provide insight into
the steps in executing this assignment through Architecture and Technology
Consulting Practice (ATC) supported by other practices of TCS such as Government
and Utilities. It suggests understanding the business vision and the in-depth
functioning of an organization facilitate in streamlining the processes. On the basis of
the process study, Departmental IT Plan is developed and Gap analysis is done
between current and recommended architectures, which help in preparing the tender
documents.
From all this, my area of focus was to understand the various functions of
General Administration department, to do a gap analysis of the current processes
and the required one, and formulate an IT departmental plan for the same.
I have understood the process flow for each of the functions of General
Administration department and analyzed each of the processes with the help of
process flow chart; and then done a gap analysis accordingly recommending them to
remove unnecessary steps i.e. BPR keeping in mind MHADA’s business vision and
the suitability for future technology investments. I also have analyzed whether the
method can be improved by implementation of information technology.
Finally, I have formulated an IT strategy report for the same. This report is
mainly a road map for the implementation of the Departmental IT plan. Here, it
specifies the current status, deciding on requirements of efficient and suitable
proposed process and carrying out a gap analysis to arrive at a strategy and reduce
the inefficiency in the current system my area of focus was “Application Strategy”.

5
Then, I worked on preparation of the ERP tender and training tender. After
preparing the tenders, I also formulated questionnaire, which had all the queries and
information not available in the General Administration Department. With the help of
this questionnaire all the data available could be verified and data not available could
also be obtained.
2.1 About MHADA
Maharashtra Housing and Area Development Authority (MHADA) is a premier

Housing organization established under MHADA Act No. xxviii of 1976. The
enactment was to unify, consolidate and amend the laws relating to housing,
repairing and reconstruction of dangerous buildings and carrying out
improvement works in slum areas.
MHADA works in multi-institutional environment in co-ordination with State

Government and other planning and operating agencies. This requires well-
thought-out intra and inter-institutional co-ordination. The following are the key
functions of MHADA.
 Providing houses in Maharashtra state.
 Giving clearance as well as redevelopment of urban & rural areas.
 Developing peripheral areas of existing urban & rural areas,

commercial centers, new towns, and lands vested in the Authority.
• Repairing and reconstructing old and dilapidated Cessed buildings

in Mumbai city
 Construction & Maintenance of transit tenements.
 Upgrading & improving civic amenities in slums.
 Providing Slum Housing schemes.

 Undertaking mass production of dwelling units.

In addition, MHADA is entrusted with the following Activities:-
 Allotment of residential and non-residential tenements and plot.
 Assessment and Recovery of lease rent / rent, service charges, hire

Purchase installments.
 Conveyance of property to the Housing Cooperative Societies / individuals.
 Allotment of transit tenements and allotment of reconstructed

tenements to the occupants / tenants of old / cessed buildings.
 Providing proper amenities and maintenance of common

infrastructure services in the colonies.
2.2 MHADA’s Mission, Objectives and IT Vision
2.2.1 Mission Statement
MHADA’s mission statement is as follows:

“To provide a more comprehensive & co-ordinated approach towards
housing development, planning and development of certain areas in a
balanced manner, with sufficient focus on quality, quantity & affordability”.
2.2.2 MHADA’s Objectives
Objectives related to the study are given below.

 To aid promotion of housing development through streamlined
investor interface
 To provide quality services through Improved service delivery,
enhance Professionalism and courtesy

 To manage resources efficiently through seamless flow of

information and Improved utilisation of human resource
potential
2.2.3 MHADA IT Vision
MHADA’s IT Vision is to harness the potential of information and

communication technology to improve
 Customer (Current and Prospective) interface and services
 Management Information System
 Communication Across Offices
 Complaint Redressal Mechanism
 Internal processes and procedures
 Co-ordination with other Government & Non-Government
infrastructure providers
 Marketing and Corporate image
MHADA's Corporate Mission is to promote and assist in housing

development for all income groups of society in Maharashtra State. .
MHADA plans to harness the potential of Information and

Communication Technology (ICT) to achieve its corporate mission and to
meet its computerization requirements in the future.
In 2005, MHADA invited Tata Consultancy Services Limited (TCS)

to submit a proposal for ICT initiatives. After several deliberations,
MHADA appointed TCS as its IT partner/ Technology Consultant.

2.3 TCS Scope of Work
The TCS scope of work in each of the phases would be as follows:
A. Preparation Of Departmental IT Plans
1. Technology Assessment and suitability

2. Discussion with technology Experts
3. Identify areas of application of Information and Communication
Technologies (ICT) within the Department process
4. Provide the required inputs for Selection of Enterprise Resource
Planning (ERP) Package or any other appropriate software
package (Finance And Accounts, HR and Payroll, Estate
Management, Project Management Systems, Customer
Relationship Management Including MHADA Portal and Material
Management).
5. All tender documents shall be prepared in accordance with the IT
Plans prepared by TCS and approved by MHADA for the
respective area.
Key Deliverables:
Submission of documents on
a. IT Strategy for developing new applications, building new systems,

integrating legacy system into an interoperable and scalable
framework, building data centre, developing Geographical
Information System based systems, modifying existing business
processes, training the users, undertaking internal structural
adjustments aimed at improving efficiency, helping MHADA in
smooth change over to modern systems, implementing HR related
up gradation, implementing other key recommendations.

b. Current Business, Application and Technical Architecture including

Security and Network Architecture.
c. Target business, Application and Technical Architecture including

Security & Network Architecture.
d. Recommending IT standards and guidelines.
B. Preparation of Following Six Type Tenders:

1. Implementation of the ERP Package (Finance and Accounts,
HR and Payroll, Estate Management, Project Management
Systems, Customer Relationship Management Including
MHADA Portal and Material Management)
2. Creation of Master Files for ERP
a. Mapping data availability needs of with Master files.
b. Preparation and submission of tender for Master files
for selected ERP in required format with all technical
specification.
3. Geographical Information System (GIS) including Creation of
Respective Master Files,
a. Technology assessment
b. Determination of suitable Technology.
c. Identification of area and utility for GIS software / agency.
d. Preparation and submission of tender for the same

including creation of respective master files with all
technical specification.
4. File Management System (Includes Document Management

System of ERP) for all Departments of MHADA and specific
software for Legal Department, Legal Management System
including Creation of Respective Master Files.

a. Identification of legal functions and verification of same

from legal department for inclusion in the legal tender.
b. Preparation and submission of tender for the same

including creation of respective master files with all
technical specifications.
c. Technology assessment, determination of suitable

Technology.
5. Computer Based Training or Any Other Tender as May be

Specified by MHADA or Readymade or Customized Software
Packages For Engineering & Architectural Departments.
6. Setting Up of Data Centre Including Required Hardware and

LAN / WAN
7. Any Other Tender In Lieu of any of above Tenders as may be

specified by MHADA or in Accordance with the Requirements
as per Directives received from the Government before Sign
Off to any of the above Tender / s.
Key Deliverables: Tender documents for the select area as above.

C. Evaluate The Responses Received From Bidders And Submit

Report
1. Develop evaluation methodology for bidder’s selection for
each tender
2. Assist in scrutinizing and evaluating the tenders received
and offer comments to the MHADA for its consideration for selection
of vendors and also assist in carrying out negotiations with vendors.
3. Complete bid evaluation process management
4. Advise for customisation
5. Recommend to finalize the vendor /s to MHADA for
execution of the project.
Key Deliverable: Bid Evaluation Reports
2.4 Review study
TCS conducted a review study, which encompassed key business processes.

This revised document covers departmental IT plans. This report
 Examines the current applications and their usefulness
 Lists the areas which could be computerized
 Details new applications which need to be developed
2.5 Methodology
TCS adopted participative methodology in which the internal team is involved at

all stages of development of new ICT strategy for the organization. A questionnaire
(given in appendix 1) was developed for each of the departments & it was sent to the
respective departments.

Several presentations were organized in which top management personnel

participated besides key members. The purpose of the study was explained to the
participants. The idea of forming process teams was mooted and readily accepted by
the management. Accordingly, process teams representing all the departments were
formed.
These teams were asked to review the relevant process document in the light of
changes taken place in the department / organization and suggest changes. The
teams were also requested to fill in the questionnaire. These filled in questionnaires
were analyzed. Detailed discussions were held with the process teams and HOD’s
were held at every stage. Based on the above this document on Departmental IT
plans was prepared. Further, the inputs given by the process teams are being used
to prepare the tender specification.
2.6 Issues
2.6.1 IT related issues in MHADA
There are certain IT related issues in MHADA, which need to be addressed so as

to accelerate the growth of computerization. These include:
• Non- uniform technology platforms

• Partial computerization
• Insecure transactions
• Non-Availability of data in the required format and in time
• Limited connectivity
• Lack of integration of various applications already deployed
• No online application processing
• Limited availability of skilled IT personnel

2.6.2 Business Related Major Issues
The major Business related issues for MHADA are:

• Limited focus on Customer Relationship Management.
• Difficulty in getting updated and accurate information for internal as well
as external customers.
• Enhancing corporate image of MHADA.

3. Overview Of IT Strategy
This chapter highlights the major observations and recommendations. These

are categorized under the following heads.
 Applications
 Network
 Collaboration Suite
 Master file creation
 Change Management
 Timelines
3.1 Current Systems
3.1.1 Analysis
The applications that support the major business processes of MHADA fall short
of meeting current requirements of MHADA as the systems,
• Operate on multiple platforms
• Operate at multiple locations without any connectivity
• Are not integrated with each other
• Have limited functionalities
• Are designed to support the automation of some of the manual processes
• Operate in an insecure environment
These applications are specially developed for MHADA.

Thus these systems are not extracting the full potential of the Information and
communication Technology. The following table provides a comparison between
Bespoke (tailor made applications) and ERP packages.

Table 3.1.1.: Bespoke Systems Vs ERP Package

Parameter Bespoke ERP Package
Time required for development Low. Customization required
High
and implementation for some functions.
Cost High Medium
Extensive testing Already integrated. Testing is
Integration
required required.
To be identified and
Adoption of best practices Incorporated
incorporated.
New technology can be
High. Continuous up
Impact of technological deployed easily as the vendor
gradation required at a
obsolescence comes out with new versions
very high cost.
fully integrated.
3.1.2 Recommendations
TCS recommends that MHADA should opt for an integrated ERP package
rather than the re-development of these applications. The ERP package shall have
the following modules:
• Finance & Accounts
• Human Resource Management
• Estate Management
• Project Management
• Materials Management
• Customer Relationship Management
Portal, GIS, File Management System (including Document Management

System) & Legal Management System shall be developed and integrated with the
proposed ERP Package.

Use of the existing Financial Accounting, Payroll, Marketing and Application for
Cessed Buildings & Transit Camps shall be discontinued after the implementation of
ERP solution.
3.1.3 Single Line Technology
As MHADA is a medium sized organization, TCS recommends the use of

single line of technology for all the applications because of the following reasons:
• Required skills not available in MHADA to manage applications on
multiple technologies.
• Running and maintaining applications on multiple technologies require
additional efforts and may become a costly proposition in the long run.
• Integration will continue to be a major issue as and when any change is to
be incorporated.
Though this will result in total dependence on one vendor, the advantages
outweigh the risks. In case, a different technology is to be added for any specific
reason, the same may be done as an exception.
Selection of type of ERP solution will influence selection of following entities,

• Operating system
• Relational Data Base Management System (RDBMS)
• Hardware and Networking
• Bandwidth requirement
• Framework (Front end)
• Messaging Solution
Hence, firm recommendations will be made after finalizing ERP solution.

3.2 Network Solution
Implementation of these solutions would require creation of organization wide

network.
• Centralized Architecture is recommended due to ease of Operation and

maintenance besides better control.
• Multi Protocol Label Switching (MPLS) & Virtual Private Network (VPN) is
recommended as it can be implemented within a short time and is cost
effective.
• As and when, Maharashtra Government’s Statewide WAN (MSWAN) is
put into operation; MHADA may consider using this network if it is made
available, cost effective and meets service quality requirements.
Selection of ERP solution will have influence on network architecture and the
bandwidth required by each office.
3.3 The Collaboration Suite
To have better communication within the organization as well as external

world, MHADA needs to have Collaboration Suite (Messaging Solution). Currently
employees use commonly available Messaging Systems such as Gmail, Yahoo and
Hotmail. These require Internet connectivity and may pose security threats. Further,
these mail ids do not identify the employees with MHADA. TCS evaluated four
Collaboration Suites.
Though extent of feature compliance is marginally higher for Lotus Domino
Notes than that of Exchange, cost is very high. Postfix costs for Lotus Domino Notes
is much less than the other suites. Selection of operating system will have a bearing
on this.

3.4 Master Data Creation
Master files for the new applications need to be created. In the case of existing
databases, migration and enhancement would be required. As master file creation is
a time consuming exercise, MHADA shall initiate this process as soon as ERP
solution is finalized after obtaining the format from the selected vendor.
3.5 Change Management
Implementation for ERP would involve adoption of best practices and extensive
changes in the current procedures. To manage this, core team representing various
functions and various boards will be required. The key responsibilities of the process
champions are as follows:
• Conceptualize new processes

• Identify enhancements required in the Applications
• Justify enhancements
• Finalize specifications
• Vet the Tender documents
• Assist In Evaluation of Bids
• Identify Prospective Users and Locations
• Facilitate Development of New Applications
• Facilitate creation of Master Files
• Assist in the maintenance of the application
• Get Trained In the Use of New Applications
• Train Other Users

4. General Administration Department
4.1 Department Review
The General Administration department is concerned with all the Human

Resource related issues of MHADA employees. It is under the direct supervision of
VP/CEO at MAHADA and there are a total of around 3500 employees in MHADA.
Authority at Mumbai Office that is in Bandra centrally coordinates all HR functions.
MHADA Organization is classified into Vice President (VP) office and regional
boards. The VP office and each of the 9 regional boards are further divided into
Divisions/Sections/Departments with respective cadres under them. There are 48
cadres in all like Secretary, Administrative Officer, Sr. Assistant, Jr. Assistant, Sr.
Clerk, Jr. Clerk etc. These cadres are categorized as Class I, II, III, and IV
employees.
General Administration maintains department, Cadre and Reservation

Category wise sanctioned strength for the VP as well as regional board offices. For
each cadre there is a predefined ratio for Direct Recruit and Promote.
4.2 Functions Of General Administration Department
The functions that are mainly carried out in the general administration
department are as follows:
• Employee Recruitment
• Maintenance of employee records
• Performance Monitoring and Appraisal
• Maintenance of the record of incentives
• Training and Development
• General activities – loan applications, telephone bills, etc

• Departmental Enquiry / Disciplinary Actions
• Transfers and posting
4.3 Departmental Hierarchy
Vice President / Chief

Executive Officer
Secretar
y
Administrative Officer Public Relations
(Mumbai Board + 7 other Officer
boards)
Employees (Class I, II,

IIIII & IV)
Figure 1 – Departmental Hierarchy

5. Application Strategy
The business objectives and organizational needs of any organization

determine its Information System (IS) Strategy. The IS strategy should also take into
consideration the current technology and the organization's ability to assimilate new
technology. The design of any IS should also consider the compilation, processing
and distribution of information. Hence the drivers for planning and design of any
information system are:
Volume, criticality and frequency of information (entities and data elements)

needed.
Data processing philosophy (applications architecture).
Data distribution mechanism (networking and communication architecture).
Overall cost effectiveness.
Ease of use.
Suitability for MHADA.
Ease of Implementation.
5.1 Current Status Of Applications
A brief description of applications that are currently operational in MHADA is

given in Table below.
Table 5.1 - Current Applications

Sr.
Name of the System Platform Vendor
No.
1 Monthly & Annual Account Oracle 7 NIC
Preparation
2 Provident Fund Accounting Windows / Unix (FoxPro) NIC

Sr.
Name of the System Platform Vendor
No.
3 Payroll Windows / Unix (FoxPro) NIC
4 Marketing System Windows (MS Access) NIC
5 Preparation of Financial Windows (MS Access) NIC
Performance Budget
6 Outstanding Payment Calculation Windows / Unix (FoxPro) NIC
for Oshiwara – Powai Schemes.
7 STAAD Pro 2002 COTS
8 Auto CAD LT 2002 COTS
9 Auto Desk Architectural Desktop COTS
3.3
10 Auto Desk Map 6 COTS
11 Lottery System Windows Shanti Computer
Systems
The TCS team evaluated these systems keeping in mind:

• Integration with other systems
• Capability to meet the future requirements of the users
• Proposed IT strategy
TCS team also evaluated the requirements of the organization keeping in mind the
IT Vision of the organization.
The departmental issues and the systems required by each of the departments are
discussed in detail in the following sections.
5.1.1 Finance And Accounts Department
5.1.1.1 Current System Scenario
The Accounts and Finance department uses two systems

• Accounting System
• Payroll System
Accounting System

Table 5.1.1.1 - Existing System and Entities – Accounting System
Item Description
Name of System Accounting System
User Department Accounts and Finance Department
Software Details Windows 98 / XP, Oracle 7i and Unix 5.0
Maintenance of Accounts
System Functionality
Generate standard reports
Revenue expenditure details
Revenue income details
Major Entities
• Capital expenditure details
• Capital receipts details
The following issues pertaining to the current Accounting System emerged

during the discussion with the users.
• Financial Accounting system is not integrated with other systems
available.
• The system implemented (Oracle 7 i) is very old. The server may
pose problems, as it is Pentium II based & migrating to Pentium IV is
tough. Moreover, with no support available from NIC, there are issues
pertaining to maintenance.
• Data transferred to Head Office consists of only abstract and no
details and hence drill down reports could not be generated. The data
transfer from regional offices is by means of MS excel workbooks
generated on a monthly basis using CD’s or floppies for this transfer.
• Cost Center, Budgeting and facility for Centralized Audit are not
available in the system.
• Only limited divisional level MIS could be generated from the
system.
The recommended system enhancements are as follows:0
5.1.1.2 System Enhancements

• Centralized access to all MHADA offices for relevant data - both

for Data Entry and generation of reports
• Following reports to be generated through the system.

Capital and Revenue receipts.
Maintenance and Repair expenditure details.
Rent received and expenditure on MHADA buildings.
Work-wise details, Project details and comparison of
Administrative Department’s Permission (ADP), technical sanction
and monthly expenditure.
Area-wise income and expenditure (Sub-Division upwards).
Sub-Division-wise comparison of monthly cash flow and budget
provisions.
Cost Center-wise reports.
• Monitoring Fund Movement.
5.1.2 Payroll System
5.1.2.1 Current System Scenario
The following are the issues:

• The system has been implemented across the regional boards in
Maharashtra with independent databases.
• The employee details have to be re-entered incase of promotions
and transfers in the master maintained at the new location due to
absence of a centralized database for employee records.
• There is no provision for managing Computer Advance and the
House Rents.

• Difficulty in supplementary bills with respect to Group Insurance

Scheme / LIC, Computer Advance, Income Tax and House Rent.
• This is not integrated with any other System in the organization.
• All the information as required for Service Record Book is not
available in the system. Hence, Service Record Book is maintained
separately.
5.1.2.2 Recommendations
MHADA should have an integrated Human Resource Management System.
5.2 Proposed Systems
As indicated earlier, all the systems available are disparate in nature.

These systems were developed and implemented over a period of several years.
The need of the hour is to integrate all these systems. The expectations of the
stakeholders can be fulfilled in time only if a radical approach is adopted. Hence
TCS recommends implementation of a tried and tested ERP solution for MHADA.
This can be achieved in less than a year, if the required data is made available in
time and cooperation of all is secured.
The following is the overview of the requirements, which are needed to be

addressed by design, development, and implementation of the ERP System. The
modules are listed as per the order of importance. The proposed features are
relevant to the organization. The Functionality matrix of the proposed modules is
provided in Appendix 2.
The modules have been selected keeping in mind the major departmental
issues as discussed above and the capability of various ERP solutions available.
It is important to note that ERP solution may not address all the issues. Further, it

requires adoption of best practices, which will be beneficial for the organisation.
This will also call for change of procedures followed.
ERP in MHADA
Description of all the Modules and their Interconnection in MHADA
5.2.1 Financial Module

An integrated Financial Management Module should have the

following features:
• Budgeting and Planning
• General Ledger
• Accounts Payable
• Accounts Receivable
• Budgeting
• Loan Management
• Asset Management
• Project Accounting
• Cash Management
• MIS
5.2.2 Human Resource management System

It is recommended that MHADA should go in for an integrated
Human Resource Management System (HRMS) along with Payroll System.
This will lead to higher effectiveness in its operations.
The following are the desired additional features of HRMS and

Payroll System:
• Managing loans, etc.
• MIS Reports
• Performance Appraisal System (Annual Confidential Report)
• Promotions and Transfers
• Employee Grievances
• Separation (due to resignation, dismissal, death, disability,
retirement including voluntary retirement etc)
• Recruitment
• Union Matters
• Non contributed PF
5.2.3 Estate Management System

The Estate Management maintains details as follows,
• Managing tenement records
• Managing rent records,
• Conveyance
A single comprehensive point of access will increase the efficiency of

managing tenements. For this purpose, a universally accessible database needs
to be made available. The best way to handle this would be to use a web portal
that provides all information about locations, maps and other related information,
The system shall provide the following details.

• By location
• Details of Rent charges & other service charges
• Transit Tenement Details
• By original owner
• By mode of acquisition
• By possession date
• By survey number / City Survey Number
• By utilization
• By nature of disputes and combination of the above
It shall also provide area, compensation amount paid, lease agreement etc.

5.2.4 Project Management

MHADA plans, manages and implements projects pertaining to acquisition
and disposal of land, different services, infrastructure and development at several
locations and construction of tenements in the state. All these projects are
implemented, where forecasting, estimation, tracking and monitoring of the
projects are required. The major projects are
• Survey and demarcation of land
• Creation of infrastructure facilities such as:
i. Housing
ii. Area Development
iii. Slum Improvement
iv. Rehabilitation & Reconstruction
v. Drainage systems
vi. Internal Roads
vii. Common facilities
These projects are either initiated by MHADA or done through deposit

contributory work managed by MHADA.
The Project Management has to cover following broad aspects in Projects

Execution,
• Estimation
• Tendering
• Bid evaluation
• Project monitoring and control
• Bill processing
• Contract Management

5.2.5 Material Management(MM)
MHADA procure materials required for it’s internal consumption such as

stationery, computer peripherals, testing materials, electrical equipments,
uniforms etc. The department depending upon the consumption pattern of the
materials & anticipated future requirements generates the requirement. Materials
are procured by taking requisite permission from respective authorities.
A central store for materials is available, but not all the materials are stored &
managed by central stores. Also data on Annual Maintenance Contract of
equipments is managed at the department level.
The present system is decentralised & having no cross linkages with all the
departments of MHADA. This increases inventory carrying & procurement costs.
It is recommended to have MHADA should go for Materials Management

module of ERP to exercise effective control on all above issues.
5.2.6 Customer Relationship management

MHADA currently has no Customer Relationship Management (CRM) system
in place. As mentioned earlier, problems like customers not having access to
updated information and inability to identify potential customers can prove to be
detrimental to MHADA in the near future. Because of its scale of operation,
MHADA needs to have an effective Customer Relationship Module with
appropriate focus on different customer types and their needs.
As MHADA has a huge customer base across Maharashtra, the management

of customer related data becomes a tedious and time-consuming job if done

manually. Hence, it is recommended to deploy a CRM system for the same,

which would provide a comprehensive view of the customers to the users.
The following are the desired features of the CRM module:

• Provision for grouping customers
• Provision of Search Facility
• Maintenance of payment details
• Management of complaint redressal
• Generation of standard reports archive
5.2.7 Portal
Portal shall be a single comprehensive point of access for all the stake
holders viz. existing and prospective customers, Employees and other
Government agencies to provide efficient services and to enhance the
effectives of MHADA’s processes.
The proposed portal shall have the following features:
• Portal for Existing & Prospective Customers

i. User Id and passwords for all registered customers
ii. Downloadable forms
iii. Information on schemes
iv. Information and statistics repository
v. Reference number for tracking status of application
vi. Search facility
vii. Payment gateway
viii. Complaint Management System including complaint
status.
ix. Comprehensive Help & FAQ
x. Multilingual Support

• Portal for External Agencies

i. User id management for other Government agencies
• Portal for Employees (Position based)

The portal shall be integrated with File Management System & Complaint
Management System
i. Access with role based security

ii. Email and SMS alerts on receipt of complaints /
applications
iii. Automatic updation of status of application
iv. Escalate complaints in the workflow as per Service Level
Agreements (SLAs).
v. MIS
5.2.8 Geographical Information System,

MHADA has identified GIS as the need of the hour technology for better
management of activities from acquisition & disposal of land to management of
estate and transit camps. GIS is further required for better decision making in
redevelopment / reconstruction of cessed buildings in the city of Mumbai as most
of the data involved is spatial in nature.
Following are the layers to be covered:

• Land
• Buildings (Including Cessed buildings & Transit Camps)
5.2.9 File Management System(including Document

Management System)

As most of the processes are workflow intensive and involve movement files
across departments, MHADA requires fast and easy access to files in automated
system. Hence a comprehensive File Management System would provide a
common platform for maintaining files, harmonize the workflow of respective
departments.
Following are the desired features for File Management System:

• Processing of file (notings)
• File Room (Repository for files)
• Physical File Management (Shadow physical file movement)
• Knowledge Management
• Dashboard and MIS
• Automated workflow
• Electronic File System
While discussing the issues of the File Management, it was highlighted that a
robust Document Management System for the organization is necessary for
quick and easy retrieval of information. The broad functionalities of the Document
Management System are as follows:
• Managing unstructured information (text documents, engineering
drawings)
• Integration with applications like CRM and ERP
• Content Lifecycle management
• Workflow management
The features of Document Management System will be incorporated in File

Management System.
5.2.10 Legal Management System

Managing cases manually has led to duplication of efforts and inefficient

information handling thereby delaying decision-making process, which is
detrimental to MHADA’s interests.
5.2.11 Collaborative Suite

In an integrated environment, MHADA needs to have a collaboration suite to
interact with the internal as well as the external world & also for initiating the
workflows of different systems. TCS team identified the following features, which
would be required by MHADA.
• Mail Transfer Agent (MTA)
• Message Store System (MSS)
• Secured Web-mail Service
• Authorization / Directory Service
• Global Filtering
• Anti-SPAM and Anti Virus Service
• Backup solution
• Centralized Help desk
• Bulletin and Discussion forums
• Mobile Access (Push Pull Technology)
• Instant messaging / chatting
Available Choices in messaging system are:
1. Microsoft Exchange
2. IBM Lotus Domino
3. Novell GroupWise
4. Postfix
The selection of messaging system for MHADA depends on operating

system, which in turn depends on selection of ERP.

The decision for the same can be taken after selection & finalisation of ERP
package & corresponding operating system.
6. Platform Strategy
The application and technology architecture enables mapping out the technology
and application into a framework. It is very critical for an organization since it avoids
serious operational or design issues like scalability and reliability problems.
6.1 Application Architecture
Applications in the past have been built by integrating local system services
such as file systems and device drivers, which were very flexible, but are error-
prone, costly and time-consuming.
Today, complex distributed applications are being constructed that integrate

existing applications and services from all over their networks. Although this has
been a powerful architectural model for a number of years; it creates "islands of
information" that cause significant problems, particularly with respect to
integration.
With the advent of Internet and with the help of Web technology, it is possible
to create powerful applications that can be used by anyone, anywhere. It further
increases the reach of applications and enables the continual delivery of service
through a communication network.
Programming languages like .NET and J2EE facilitate this idea by joining the
tightly coupled, highly productive aspects of n-tier computing with the loosely
coupled, message-oriented concepts of the Web. This style of computing is

called XML Web services. It represents the next evolution of application

development and is the basis for conceptual application architecture.
6.2 Technology Architecture
The technology architecture would form the basis for achieving enterprise
wide services in MHADA. The proposed architecture also needs to integrate the
activities of various departments and provide efficient and convenient execution
of the various transactions within MHADA. The system makes the inter and intra
departmental information exchange an easier and transparent task which in turn
will help MHADA serve the clients better. While addressing, the inter- and intra-
departmental data sharing within the departments, the architecture should
eventually get integrated with other external systems being developed for the
entire Maharashtra state and which are currently outside MHADA. The
Architecture should also enable interface to the existing departmental systems
thereby enabling data integration.
The high level diagram for technology architecture is presented below. The
bottom layer indicates the infrastructure services comprising operating system,
hardware and networking. The middle layer is the information services, which has
the centralized data. The top layer indicates the application services such as
portal etc.

Typical 3 Tier Architecture.
6.3 Proposed Platform
TCS proposes standardization for front-end technology, back-end database

and operating system across all MHADA’s IT infrastructure.
6.3.1 Operating System As Platforms
An operating system (OS) is a software program that manages the

hardware and software resources of a computer. The OS performs basic
tasks, such as controlling and allocating memory, prioritizing the processing
of instructions, controlling input and output devices, facilitating networking
and managing files.
There platforms are 2 main, which MHADA needs to evaluate, namely

LINUX and Microsoft Windows. The following factors are considered for
analysis.
Table 6.3.1: Comparison of Linux and Microsoft Operating Systems for Desktop
Sr. Parameters Linux Microsoft Windows-
No. XP/Vista Ready/ Vista
1 Familiarity and Level of Nil Very Good
comfort
2 Easier integration Requires additional effort, as Technology provider
requirements of multiple ensures integration
technologies need to be
fulfilled.
3 Maturity Good Very Good and Proven
4 Availability of ERP Major ERP solutions can Major ERP solutions can
solution for adoption operate on this technology operate on this

Sr. Parameters Linux Microsoft Windows-

No. XP/Vista Ready/ Vista
except Microsoft’s ERP technology including
Solution Microsoft’s ERP
5 Training required to Required - complexity May be required in some
adopt new technology involved is more. cases but is much
simpler to learn.
6 Time required to adopt High Low
new technology
7 Ownership of No specific owner as there Owned by Microsoft
technology are multiple service providers
such as Novell and Red hat
who provide value add
services and maintenance
8 Continuous Depends upon the success of Committed to improve
improvement Linux. Else, Service the technology and
Providers may stop improving provide support.
the product.
9 Cost reduction There is competition amongst
Cost reduction may be
service providers. expected of competition
increases from Linux
service providers.
10 Assured maintenance Depends upon the success of Very Good
services Linux. Else, Service
Providers may stop
supporting the product.
11 Overall Cost Though it is available free of Reasonable.
cost, for manuals and
support, service providers
have to be paid.
12 Security Very good Vulnerable to virus
attack.
It is difficult for medium sized organizations like MHADA to maintain

multiple technologies. Hence, we recommend proven and mature technology
rather than a technology that is yet to mature. As MHADA is embarking on
large scale computerization, it is preferable to proceed with the familiar
technology to avoid additional cost involved in training the personnel to adapt
to a new technology besides more time is also required to do so. This
recommendation is made in the light of factors mentioned above and shall not
be treated in isolation as it is context relevant.
Hence, MHADA should standardize on Windows XP/ Vista ready (and

later Vista) as its Desktop operating system. It is learnt that most of the
computers procured by MHADA comply with this. Though there is some initial
cost advantage in adopting Linux, it is widely believed that maintenance costs
over a long run neutralize the initial cost advantage. Since the approach
proposed is for centralized applications delivered on a browser front end it is
advised to continue using Internet Explorer on Windows.
6.4 Framework
In software development, a framework is a defined support structure in which

another software project can be organized and developed. A framework may
include support programs, code libraries, a scripting language, or other software
to help develop and glue together the different components of a software project.
Frameworks are designed with the intent of facilitating software development,

by allowing designers and programmers more time on meeting to spend software
requirements rather than dealing with the more tedious low level details of
providing a working system. For example, a team using Apache Struts to develop
a web site can focus on how deposit refunds are going to work rather than how to
control navigation between pages in a bug-free manner. However, there are
common complaints that using frameworks adds to "code bloat", and that a
predominance of competing and complementary frameworks means that one
wastes time on rote programming and design, rather than time spent on learning
frameworks.
Table 6.4: Comparison of Development Frameworks
Sr. Microsoft®
Feature J2EE Framework
No. . NET Framework®
1 Programming C# Java
Language
2 Core Components . NET Common components Java Core API
rd
MBA-Tech-IT(3 Year) Project Report Page 53 of 94
Sr. Microsoft®
Feature J2EE Framework
No. . NET Framework®
3 Server Pages Active Server Pages (ASP) Java Server Pages (JSP)
4 Runtime IL Common Language Java Virtual Machine (JVM),
Environments Runtime (CLR) CORBA IDL and ORB
5 Web Components Win Forms and Web Forms Java Swing
6 Database ADO + SOAP based web JDBC, EJB, JMS and Java
Connectivity services XML Libraries (XML4J,
JAXP)
7 Performance of Depends on machine memory Depends on size of memory
Applications size and processing capability
8 Application Quicker due to available library Slower due to lack of library
Development Time resources resources
9 Skills availability Very good Very good
10 O/S dependence Yes No
MHADA should adopt a centralized architecture and all applications should

be web enabled. Any one of the development frame works can be used
depending upon Operating System and ERP solution selected.

7. Operations, Hardware and Networking
7.1 Information Flow
Konkan Board - Kalyan
R&R -Colaba
R&R - Dadar
R&R - Bandra M.B. - Goregaon
HO R&R - Parel
(Mumbai Board, R&R
R&R - Byculla
Board, SIB, Konkan Board)
R&R - Tardeo R&R - Chandanwadi
R&R - Kalachowkie
R&R - Sion
M.B. - Andheri R&R - Worli
Dy. CE - ICT
The information flow amongst various offices under Mumbai and Konkan Board is
depicted in the diagram above. In the first phase, the Data Center shall support MHADA

office at Bandra. In the second phase, it shall cover the offices mentioned above. In the
third phase all the regional boards shall be covered.
7.2 Current LAN/WAN Setup
MHADA currently has LAN set up in Head Office located at Bandra,

covering over 85% of the computers. HO has 256 kbps Internet Leased Line
connectivity. However, other offices have neither LAN nor connected by
WAN.
7.3 Current Hardware Status
Table 7.3: Current Hardware availability in HO
Hardware
Number*
Description
Desktops 329
Servers 9
Printers 213
Scanners 4
Laptops 20
UPS 9
Network
16
Switches

7.4 Available Options For Network Solution
A robust communication infrastructure is needed for a successful

implementation of e-Governance. Also, a Wide Area Network is essential for
effective communication.
The available options are:

Centralised V/s De-centralised
Dialup V/s Leased (VPN)
Thin Clients V/s Thick Clients V/s Rich Clients
Scenarios:
Centralised, VPN, Clients
Decentralized, Dialup, Thick Clients
7.5 Centralized/ De-centralized Architecture
7.5.1 Centralized Architecture
Centralized systems are the most familiar form of topology, typically seen as
the client / server pattern used by databases, web servers, and other simple
distributed systems. All functions are centralized into one server with many clients
connecting directly to the server to send and receive information. Many
applications called "peer-to-peer" also have a centralized component.

Centralized systems form the most popular system topology, typically

seen as the client / server pattern. All functions and information are
centralized on a single server (sometimes referred to as the “hub”), with many
clients (the “spokes”) connecting directly to the server to send and receive
information. Both control flow and data flow take place through the central
server. The primary advantage of centralized systems is their simplicity.
Because all data is concentrated in one place, centralized systems are easily
managed and have no questions of data consistency or coherence.
Centralized systems are also relatively easy to secure, since there is only one
host to be protected.
The advantages are as follows:
• Sharing resources
• Single place to access network management applications and
information
• Avoidance of duplication of databases
• Learning
rd
• Security / access control

• Achievement of scale of economies
• Security easier to maintain
The disadvantages are:
• Greater reliance on WAN reliability and capacity

• Limited ability to meet user needs
• Inflexibility
• Increased dependency and vulnerability
7.5.2 De-centralized Architecture
Decentralized systems are characterized by a group of related, but not

necessarily interconnected platforms, running independent copies of the same (or
equivalent) applications with independent copies of data. The current state of the
group is not automatically maintained. Instead of a single (central) processor with
multiple users, the decentralized system has multiple (distributed) processors with
single or multiple users. The processors do not necessarily communicate
electronically. This characteristic prevents the system from automatically
maintaining the state of the distributed system and is the primary distinction
between the decentralized model and the other two distributed system models.

The advantages are as follows

• Greater fit between systems and local needs
• Higher usage of computerised system
• Faster development
• Perceived lower cost
The disadvantages are as follows

• Barrier to sharing data
• Increased resources including human resources
• Duplication of effort

• Lack of learning and control

• Failure to achieve economies of scale
7.6 Thick/ Thin/ Rich Clients
A client is a computer system that accesses a (remote) service on another

computer by some kind of network. The term was first applied to devices computers via
a network. There are basically two types of clients: Thin client and Thick client.
that were not capable of running their own stand-alone programs, but could interact with
remote
7.6.1 Thin Clients
Thin client is a synonym for the Network Computer (NC) or personal

computers for businesses that are designed to be centrally-managed, configured
with only essential equipment, and devoid of CD-ROM players, diskette drives, and
expansion slots. A thin client is a minimal client. Thin clients utilize as few
resources on the host computer as possible. A thin client's job is generally merely
to display graphical information provided by an application server, which performs
the bulk of any required data processing. The term derives from the fact that small
computers in networks tend to be clients of local area network and other servers.
The features are as follows:
• The processing speed becomes a critical factor in this case. speed
is slow. Everything must wait for the server to process and transmit the
next screen information. Therefore the server
• The infrastructure cost is low because there is no need of physical
hard disk at each terminal.
• Different browsers may require different plug-ins to support
features such as video streaming.
• In case of link failure, all the operations will come to halt this will
lead to long queues of customer at service facility end.

7.6.2 Thick Clients
A thick client (also known as a fat client or rich client) is a client that performs
the bulk of any data processing operations itself, and relies on the server it is
associated with primarily for data storage. Although the term usually refers to
software, it can also apply to a network computer that has relatively strong
processing abilities.
The features are as follows:

• The speed is fast. The data can be processed locally because of
availability of cache in each system.
• The infrastructure cost is higher due to hard disk present at each
terminal. But considering the current market prices of hard disk the cost
difference with and with out hard disk is very marginal (about Rs. 2000)
which is compensated by the performance.
• Another advantage is that, it gives an integrated look and feel. The
user can customize the screen and can bundle all the prerequisites. This
helps in saving time of operations as well as easy accessibility.
• In case of link failure the operations continue at the client end in
offline mode. This won’t affect the service delivery factor. Whenever the
link is up, the data gets transferred to data centre.
7.6.3 Rich Clients
Over a period of time, since 2003, a new term rich client has evolved. It has
taken on a different meaning than thick client. It has come to mean a hybrid of
'thick' and 'thin', or an architecture where the amount of client Vs server CPU
utilization is more balanced. The client may look and behave like a thick client,
while being fully network based like thin client architecture. Therefore we can get
advantages of both the types of clients.
Benefits of a Rich Client:
• Rich user experience

• Responsive
• Easy to deploy
• Broad Reach
• Easy Change Management
• Web Service and Offline / Online Support
• Use of existing workstations
• Enhanced data security
The following table provides a comparison of clients.
Table 7.6: Comparison between Thick / Thin and Rich Clients:
Parameters Thin Client Thick Client Rich Client

Speed Slow Fast Fast
Cost Low Medium Medium
Browser support Web service and offline /
Look and feel Integrated
features required online
Link Dependent Yes No No
Data entry as well as

Data entry and Only data entry and no
processing on the As per the requirement
Processing processing
client
7.7 VPN and Dial-up Connectivity
A virtual private network (VPN) is a private communications network often used

within a company to communicate confidentially over a publicly accessible network. VPN
message traffic can be carried over a public networking infrastructure (e.g. the Internet)
on top of standard protocols, or over a service provider’s private network with a defined
Service Level Agreement (SLA) between the VPN customer and the VPN service
provider. VPNs can provide great benefits for extended geographic community, as are
required in MHADA’s case.

7.7.1 Virtual Private Network
A virtual private network (VPN) is a private communications network often

used within a company to communicate confidentially over a publicly accessible
network. VPN message traffic can be carried over a public networking
infrastructure (e.g. the Internet) on top of standard protocols, or over a service
provider’s private network with a defined Service Level Agreement (SLA) between
the VPN customer and the VPN service provider. VPNs can provide great benefits
for extended geographic community, as are required in MHADA’s case.
7.7.2 Dial-up
Dial-up access is a form of data access (mainly used for Internet access) in
which the client uses a modem to connect a computer to a telephone line and dials
into an Internet Service Provider’s (ISP) node to establish a modem-to-modem link,
which is then routed to the Internet.
Table 7.7: Comparison between VPN and Dial-up
Parameters VPN Dial Up
Speed High Medium
Cost High Low
Security Medium Low
Reliability High Medium
Data Entry and Processing Fast Slow
8. Proposed Network Architecture

Considering all the above-mentioned parameters, TCS recommends a network

system that utilizes a Centralised architecture, VPN-based connectivity and rich clients.
Centralised, VPN, Clients
The architecture of the recommended network system is shown below:
The diagram shows multiple clients connected together by means of a Multi

Protocol Label Switching (MPLS)-VPN connection. MPLS provides networks with a more
efficient way to manage application and move information between locations. MPLS
meets the requirement of real-time applications with recovery times in milliseconds.

Access control is implemented by means of a firewall to provide for security. On the

server side, the Mail server, Application server and the Database server use a common
database. This database is also used by all ERP-applications that run on the server.
As part of the Network Architecture, MHADA could consider the Maharashtra

State Wide Area Network (MSWAN), to be implemented by Government of Maharashtra
for all state government institutions and its departments, provided the network is up and
permitted to be used by MHADA
Benefits of MSWAN:
• Reduced communication cost
• Efficient Service Management
• Strengthened Disaster Management
• Secured backbone for encouraging electronic transactions
• Availability of Service and information, whenever and wherever required.
However, certain issues may arise during the use of MSWAN:

• Service level:
o Apprehension on service quality
o Procedural issues affecting changes to be made.
• Data security:
o Information through Common channel
o Centralized Data Center
o Leading to reduced data security and data loss
9. Proposed System- Enterprise Management System

It is software for managing large number of computers on the network. It provides

remote control on Patch management, Software distribution, and Hardware and
Software inventory. It also helps in monitoring the health of network, severs and taking
corrective action. All the Management Servers shall be located in the Data Center.
Pictorial representation is given below.
Diagram

Flow Chart
Benefits
1. Facilitates remote Monitoring of the systems within the network.

2. Distributes Software Patch Updates and installation.
3. Provides centralized Network Access Protection.
4. Allocates resources dynamically.
5. Maintains response time and Monitors the same.
6. Monitors network.
7. Manages the storage including Backup, Information Management and
monitoring.

10. Introduction to MCGM
After the ERP Package was approved by MHADA Board, I was sent to MCGM to
understand the working of SAP-RE (Real Estate). As MCGM and MHADA both have a
similar structure and pattern of working it was easy to get in touch with cases which then
could be implemented in MHADA.
The Brihanmumbai Mahanagar Palika (formerly the Bombay Municipal

Corporation) or the Municipal Corporation of Greater Mumbai is the civic body that
governs the city of Mumbai. It is richest municipal organisation of the country. Its annual
budget is even more than that of some of the small states of India. It is responsible for
the civic infrastructure and administration of the city and some suburbs of Mumbai.

11. Real Estate Management (RE)
11.1 Purpose
This component maps the requirements of Real Estate Management in a
general overview of the relevant business transactions:
• Management of real estate

Creating and managing all objects required for the management of real
estate (business entity, property, building, rental unit, rooms).
• Lease out
Ongoing processes from creating the lease-out to the rent adjustment,
rental accounting, rental settlement through to contract notice and the final
rental unit inspection.
• Third-party management
Supporting third-party management of real estate through to the
settlement of fees or the costs and owner revenues.
• Lease in
Credit view of the rental process for controlling the cash flows to the
landlord and incoming expenses.
• Control of business processes relevant to real estate

1. Integration of important processes in the management of real estate:
2. Assets management postings and evaluations
3. Real estate controlling (cost planning/inter-company activity
assignment/cost
settlement/profit center invoicing)
rd
4. Planning and controlling new developments, maintenance tasks,

modernization tasks
5. Purchase order processing and commitments management for the
operation and
6. Maintenance of real estate
• Evaluation mechanism
Evaluating and reporting real estate master data and postings to support
management decisions and supply end users with the information they need.
• Integration R/3 components required

1. To use this component, you need to install the following R/3 components:
2. Financial Accounting
3. Controlling
12. Master Data

12.1 Purpose
This component forms the basis for all object-related information in order to present
real estate:
• Business entity
• Property
• Buildings
• Rental units
• Room
• Land register
12.1.1 Business Entity
Definition
A means of forming coherent groupings of individual real estate objects,
depending on their purpose and/or geographical location. The system
automatically creates a business entity as an internal Controlling object; in other
words the business entity is also an account assignment.
Uses
Business entities form part of the company code and group buildings and/or
properties into coherent units. Properties, buildings and the rental units derived
from them are ideally grouped together to form business entities if the following
material requirements for creating a business entity are met:
• They should have a common owner or at least be managed together.
• They should be situated directly near each other and form an enclosed
area.
• There should not be any fundamental differences in their residential or
usage value (in other words, they should be built according to the same
construction engineering standards with the same construction method and

have the same fixtures and fittings).
• They should be used for similar purposes.
However the user is free to group business entities as required; the system
does not impose any technical restrictions.
Structure
• General Data/ reference Factors/ values
You make assignments to administrative structures, location descriptions,

profit center and business area, the valid tenancy law and the units of
measurement that apply. If you intend to carry out rent adjustments on Real Estate
objects on the basis of the representative list of rents, you have to assign a
representative list of rent to the business entity. The parameters for calculating
deductible input tax (option rates) in the rental process are based on German law.
12.1.2 Property
Definition
Property, as used in the Real Estate component, refers to the land only; it does
not include the buildings on it. Properties are parts of a business entity. The system
automatically creates property as an internal Controlling object; in other words
property is also an account assignment object.
Use

This object forms the basis for renting properties or parts thereof, such as
parking spaces or storage spaces.
Structure
• General data / building law and usage / areas / values

You specify area types and their sizes, assign the property to land register
entries, and create data relevant to building law and usage. You can also make
assignments to a profit center or a business area. The parameters for calculating
deductible input tax (option rates) in the rental process are based on German law.
12.1.3 Buildongs/ Parts Of Building
Definition
Object or parts of an object on the basis of which rooms or areas (for instance
apartments, warehouses, stores) are rented. A building is part of a business entity.
The system automatically creates a building as an internal Controlling object; in
other words buildings are also account assignment objects.
Use
Buildings or their parts are the basis for renting spatial units, such as
apartments, warehouses and stores.
Structure
• General data / additional data / dates / values

You categorize the building according to its type and condition, describe its
fixtures and fittings, characteristics and area usage, and enter important dates

(such as construction year, start and end of construction, date of modernization,

etc.). You can also make assignments to a profit center or a business area. The
parameters for calculating deductible input tax (option rates) in the rental process
are based on German law.
You can link buildings or parts of buildings together in a hierarchy. This means
that you can define as many lower-level buildings or parts of building as required
for the higher-level building.
12.1.4 Rental Units
Definition
A rental unit is the spatial unit on the basis of which Real Estate objects are
rented. Each rental unit is uniquely assigned to a building or a property. The
system automatically creates a rental unit as an internal Controlling object; in other
words the rental unit is also an account assignment object.
Use
If you want to rent properties or buildings/parts of buildings (for instance

apartments, parking areas) you assign rental units to them. On the basis of these
grouped and managed rental units, you carry out the first or subsequent rental
using the lease out management function.
Structure
• General data
You assign the apartment or the property to the rental unit.
Conditions

You determine the rental conditions; default conditions are proposed when
you create the lease out but you can change these as required; it is possible to
have different conditions for lease out and the related rental unit. You can collect
imputed vacancy costs incurred on the rental unit on the basis of the conditions
on a cost center assigned to the rental unit.
Additional data / apportionment units / fixtures and fittings
Here you make settings relevant for the business processes: rent adjustment,
service charge settlement and account determination.
Ownership structure
You assign owners to the rental units according to their ownership share.
Business partner
In the partner management screen, you assign relevant people to the rental
unit, such as the responsible administrator, technician, or manager.
1. Availability
Using the Real Estate objects, you can represent rental processes
(objects in your own portfolio) as well as tenant rental processes (externally
owned objects). A time-dependent indicator controls which objects are
available for which processes.
2. Rooms

If you have already defined and assigned rooms to the rental unit, you
can display a list of these rooms with an overview of their usage
characteristics.
Plant Maintenance / Project System / Controlling
You can influence other factors and values that may be beneficial for
managing your real estate by assigning functional locations (Plant Maintenance PM
component), elements of a work breakdown structure (Project System PS
component) and internal orders (Controlling CO component) to Real Estate
objects.
12.1.5 Rooms
Definition
Structure element for a building.
Use
You maintain rooms at building level. You can also assign rooms to individual
rental units as long as they are privately used rooms.
• Privately used rooms
These are rooms you can assign to buildings and rental units.
• Common rooms

You assign common rooms (heating room, staircase, and so on) only to the
building. These are rooms that are used jointly by the tenants and are not
included in the service charge settlement. The "room" master data object cannot
be rented directly over the rental unit; room rental is only possible by a building
assignment with a corresponding room assignment.
Structure
The following data is stored on the level of the room:

• Room type (describes the usage, for instance living room, bathroom)
• Measurement data (wall/ceiling area, cubic volume, room height, and so
on)
• Material used (floor, ceiling, floor covering)
• Fixture and fittings characteristics
12.1.6 Land Register
Definition
An object used for creating data relevant to the land register.
Use
Land register management includes the maintenance of land register data for a
property. In the R/3 Real Estate component, the maintained land register data is for
information only. It is not a prerequisite for processing further functions in R/3 Real
Estate.
Structure

The land register structure in R/3 Real Estate corresponds to the structure of
the land registers at the land registries.
General data
Land register types/address of the land registry/land register volume/land

register page Real Estate registers Local subdistrict/parcel/plot/commercial
type/location/size/appreciation or depreciation.
Section I
Owners/conveyance/approval of conveyance/priority notice of
conveyance/basis of entry
Section II
Charges and restrictions/amount decreased in value including currency
Section III
Encumbrances
13. SAP- Overview

SAP, started in 1972 by five former IBM employees in Mannheim, Germany,

states that it is the world's largest inter-enterprise software company and the world's
fourth-largest independent software supplier, overall. The original name for SAP was
German: Systeme, Anwendungen, Produkte, German for "Systems Applications and
Products." The original SAP idea was to provide customers with the ability to interact
with a common corporate database for a comprehensive range of applications.
Gradually, the applications have been assembled and today many corporations,
including IBM and Microsoft, are using SAP products to run their own businesses.
SAP applications, built around their latest R/3 system, provide the capability to
manage financial, asset, and cost accounting, production operations and materials,
personnel, plants, and archived documents.
SAP as a software is highly organized and the interface of the software is highly
raised on GUI levels. The methodology used in SAP is similar to Linked-List pattern
where all the files are linked and connected inn a very good way. The complexity of
many important transactions are easily handled by SAP GUI’s interface.
In the SAP-RE there is a link of all the reports where each and every one
corresponds to its identity and communicates to other such reports through
Dashboard. Dashboard is a pool of resources from where all the query traffic and input
is accepted and calibrated to provide a well organized structure to the given data.
Starting with the project builder to the Acknowledgement by Receipt all are linked
in a highly classified manner. With the help of T-code (Transient Code) it becomes
much easier to handle the queries.
T-Codes are some speed shortcuts, as they say to all the processes active and
various other methods of interest of a particular report

Starting from SAP Easy Access going through the Builder and framing the WBS
(Work Breakdown Structure) for the same the whole process is quite integrated and we
can jump to any part of the application using the T-codes.
14. Project Coding
In the Nomenclature, the 1st ## 3 letters identifies the respective departments

and wards, the next ## 2 letters are for the specific fiscal years and the last ## 3
letters are the serial number of the project
15. SAP- Screen Shots
In the following part we will come across a scenario In which a data is entered
and all the various steps (non-confidential) are disclosed for better-understanding.
The snapshots depict the whole process flow of inquiry, the WBS development,
the tender information, the quantity traded and the price in all to be invested. This is
first sent to the Directors of MCGM and after their approval only the
Acknowledgement Receipt can be withdrawn.
Below the screen-shots may range from Project builder to Acknowledgement of

the receipt.
Project Coding Mask

The above screen shot displays the various Project Numbers of the respective wards
(the first 3). These are the various departments in MCGM which are currently being
approved for implementation of SAP.
Project Builder

This is the main menu which gets displayed on as the SAP GUI after logging in. The
menu contains many sub-menus, including the logistics and accounting sub-menus
which are building blocks of SAP Data Retreival. In Logistics Part there are all different
elements of SAP which can be further used and accessed for making a detailed Data
Centric Architecture. Other elements required are the basic Data, its Object, its Project,
its Documents etc.
This acts as the front page or the homepage from where we can access any part of
the document or even other document accessible to the person holding the account. The
builder provides other information about the Simulation, Version and Current Settings.
Project Creation

Nomenclature
Nomenclature
The very first element of Project is the Project Builder. This acts as the base of all the
applications and process which will take place on behalf of Data Entry at the View layer
Level. In the Project Definition we have a Nomenclature and a Project Description of the
Structure to be formatted into a Computerized System.
In the Snapshot we can see the various Data Centric Profiles including the Break
Down Structure of the given Informatioon to be Inputted.
Initially the default values of the WBS need to be provided, after one attempt the
WBS values keep of incrementing on the basis of the above said pattern.
Project Profile

In the above Diagram we can see the Project Definition Nomenclature in 3 Parts
including the first is the Desigmation of the person who will be designated the
project, Category and the System code which is used as a reference to the data
inputted in that Element.
In this the budget profile is meant to be understood as a key factor as any mis-
manipulations may lead to inconsistent data. Values of the WBS elements will be
automatically generated as we enter our Nomenclature ID (Project Definition).
Basic Data For Project

In this diagram, the various required fields for initiation of an element are being
given as an input. Including the Status and important organizational details this form
provides a base for further development of the given data and its refinement.
Providing full information at this step forms the basis of agreement. It includes all
the various elements including the start and end date of the lease and also the zonal
information.
Project Structuring: WBS Elements

WBS is nothing but Work Breakdown Structure. It is mainly used in Project System
(PS) module.
Tcode : CJ20N
For any project defined we must have atleast one WBS. Within this WBS we can have
networks. Networks are nothing but the series of activities. Material are used to perform
the activities.
Example
WBS can be roads within different states like Roads for Gujarat, Karnataka etc.. i.e.
WBS Gujarat, WBS Karnataka etc.
We can define different networks for these WBS like Road Between Ahmedabad to
Surat or Between Bangalore to Belgham.
The project is structure at multiple WBS at 2nd level if:
1. If the value of the project is more than Rs. 100 Cr,
2. If sections of the projects are using different rebate percentages/charges.
3. If sections of the projects are using different budget allocations.
The different Budget Allocations are handled in the same way by making inter-thread
links between all the modules of the same project. Even Section wise disintegration may
work wonders, iff the structure from initial stages has been leak-proof
.
Accessing the Project

For accessing the project the number of project is required. This number will be in the
format of the Nomenclature previously stated. In the end of the Project Definition we can
find a fill icon. This icon is used to access various entities present in the given Database.
This provides information about all the various elements present in the system. We can
select the required field and access the resource either by entering the identification ID
or by accessing this icon.
Accessing the project needs to be done time after time to keep a detailed check on all
the data and possible linkages which can help in reducing malfunctions and catching
duplication etc.
Creation Of WBS

In this section, the WBS(Work Break-down Structure) is been designed to optimize

the process. In this we can see the WBS element-the Test Project being highlighted.
There are 2 different WBS being formulated each given a sub-categorized
nomenclature. Always WBS is the very nest step to Project conceptualization and
formulation hence the level indicated is Level 2.
Project Estimation

As each and every thing is linked in the array-circulated fashion, so we can link one
WBS to another one which may be of the same project or of another. This is like a
external link to the information to further refine the process and make the process
more simple yet complex. Estimation may be at Block level(Taking ito consideration
the whole locality as a single block) or Detail estiamtion(Here search is further
broken down thus providibng a better insight and a clearer data).
The Copy From part of the screen-shot is the basis of linking of the report with other
departments. This reduced overhead of some data thus providing data-redundancy.
Project Estimation contd..

Summary GREY AREA
Detail of activity
In this part of diagram, the detailed description of the cost and other details are
provided. The various elements include Activity, total no. or Quantity, Price per unit,
Total Amount, Date and the tender amount. This is the screen where all the various
elements are added up and a sum is evaluated which becomes the basis for Tender
amount. Here all the details of the activity are being registered and many other are
identified.
Release Of Service Entry Sheet: TCode = ML81n

Release Flag
The service entry sheet will be realeased by the higher authority. The service entry
sheet will be released only after there is sufficient budget available in budcon for the
given combination. This is a flag oriented screen where entry sheet gets released. In
this the final tender value and the amount of the project is finalized. Without this the
Sheet is not disclosed. This contains all the various details of the Project.
Payment Certificate: TCode = ZPSCERT

This is the final document which is received as the acknowledgement of aggreement

from the client site. This is the screen displayed after release of the Service Entry
Sheet. It contains some of the important instruments like:
• deductions
• additions
• other project cost
• price esclation



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Mukesh Patel School Of Technology, Information Communication Technology

Management and Engineering Strategy

TRAINING & PROJECT REPORT

Mr. Ankit Poddar

Based on the training undertaken in

Tata Consultancy Services (TCS) Ltd.

Information Communication Technology Strategy

From - 27 Jan 2009 to 29 Apr 2009

Ms. Pratidnya Hegde Patil

MBA-Tech-IT(3rd Year) Project Report Page 1 of 94

TRAINING/ PROJECT APPROVAL SHEET

Shri _Ankit Poddar__________________________________________________

Roll No./ Exam.Seat No. 115

_Tata Consultancy Services (TCS) Limited._______________________________

and the training report is also submitted

and the same is approved (name/signature of Industry Mentor/HR Department)

For SVKM’s NMIMS University:

MBA-Tech-IT(3rd Year) Project Report Page 2 of 94

Name and signature of the student.

MBA-Tech-IT(3rd Year) Project Report Page 3 of 94

MBA-Tech-IT(3rd Year) Project Report Page 4 of 94

8. Proposed Network Architecture

MBA-Tech-IT(3rd Year) Project Report Page 5 of 94

Tata Consultancy Services (TCS) provides innovative, end-to-end consulting, IT

Tata Consultancy Services Limited (TCS) is the world-leading information

MBA-Tech-IT(3rd Year) Project Report Page 6 of 94

TCS offers an optimum blend of strategy consulting and system integration

To be Global Top 10 by 2010

To help Customers achieve their business objectives, by providing Innovative,

MBA-Tech-IT(3rd Year) Project Report Page 7 of 94

TCS follows a continuous quality enhancement process, and as of today, fifteen

1. Organization wide ISO 9001 certification

MBA-Tech-IT(3rd Year) Project Report Page 8 of 94

1.2 Activities Of the Organization

1.2.1 Research And Development

1.2.2 Focus Areas

1.2.3 Looking Ahead

satisfaction, lasting relationships and social responsibility. It has become an

Banking Financial Services and Insurance, retail & Distribution, Telecom,

E-Business, Infrastructure development and management, Application development

MBA-Tech-IT(3rd Year) Project Report Page 10 of 94

1.3 Practice Matrix

MBA-Tech-IT(3rd Year) Project Report Page 11 of 94

* (Companies in Bold are distinguished Companies)

MBA-Tech-IT(3rd Year) Project Report Page 13 of 94

- Monica Singer, CEO, Strate Limited

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1.5 Global Presence

MBA-Tech-IT(3rd Year) Project Report Page 16 of 94

TCS, with its in-depth understanding of the Government sector and an

TCS is most suited to take up strategic consultancy for organisations in the

Maharashtra Housing & Area Development Authority (MHADA) is a premier

As MHADA lacks specialized manpower in IT field, MHADA invited TCS to share

MBA-Tech-IT(3rd Year) Project Report Page 17 of 94

MBA-Tech-IT(3rd Year) Project Report Page 18 of 94

2.1 About MHADA

Maharashtra Housing and Area Development Authority (MHADA) is a premier

MHADA works in multi-institutional environment in co-ordination with State

 Providing houses in Maharashtra state.

 Giving clearance as well as redevelopment of urban & rural areas.

 Developing peripheral areas of existing urban & rural areas,

• Repairing and reconstructing old and dilapidated Cessed buildings