Professional Documents
Culture Documents
Module Title
Communications
2.3 Send three messages using e-mail or social media to Interact with others through a limited range of current Worksheets:
include both formal and informal messages and electronic and social networking technologies taking Permanent Footprint
receive replies/comments, e.g. an e-mail, a social appropriate consideration of the benefits and risks of Social Media Survey
media post and an online blog entry. such technologies Tips to protect online
Complete a worksheet listing some benefits and risks privacy
of social media/online communication RTU Blog
Email to/from tutor
3.1 Complete a worksheet identifying a range of road Interpret common signs, symbols and non-verbal Worksheet 3.1
signs, health & safety notices and clothing labels messages to include traffic and road signs, hazard
signs, care labels
3.2 Take part in three video role-play exercises, e.g. Identify the principal factors affecting everyday Video – Customer
customer complaint, presentation, phone call interpersonal communication, to include effective Complaint
Reflect on each roleplay in a worksheet. listening and speaking, body language, social, Video – Presentation
physical, relational, mood/state of mind, Video - Phone call
purpose, speech, genre, status Worksheets 3.2
3.3 Create a visual message with minimal or no written Use non-verbal signals and visual aids to convey Picture 3.3
content, e.g. a poster different messages
3.4 Take part in a range of role-play exercises:, e.g. Initiate a conversation in different settings to include Video – Introduction of
introducing oneself, greeting new students, active listening skills whilst face to face and on the self
gathering/relaying information by phone, class phone, using small talk or ice- breakers, expressing Video – Introduction of
discussions personal opinions, feelings, facts and disagreement others
Group discussion
3.5 Give a presentation to class, e.g. on a topic of Narrate observations, events, experience, feedback Video – Presentation
personal interest, a story from your life, or the results and procedures using appropriate vocabulary within Presentation Planning
of survey work a small group, to include a story or anecdote, arts or Sheet
media related issue, a
situation of enquiry, local event, conflict or personal
concern
3.6 Conduct a simple survey and interpret results. Use questioning techniques for a range of formal or Interview Planning Sheet
Interview a person of interest about their work or life informal purposes, to include learning, and matters of Interview scribed
experiences fact, inference, interpretation and fiction
3.7 Complete cloze test worksheets showing vocabulary Use the vocabulary appropriate to a range of public Cloze Tests:
skills on the topics of personal health care, working contexts, to include personal health care, working Are you getting enough
life and financial transactions life, financial transactions. sleep?
Mortgages/Credit Cards
Working Overtime