TUM School of Management

Production and Supply Chain Management

Prof Martin Grunow Technische Universität München

DMAIC Process Improvement Cycle

Holly Ott 13
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

DMAIC Process Improvement Cycle

• Customer • Process • Causal • Establish a • Statistical

expectations: mapping hypotheses hypothesis to be Process
Voice of the • Sampling plan • Key influencing tested. Control
Customer design factors for • Analyze the • Control Charts
Critical-to- • Measure CTQ Critical-to- data for the
Quality parameters – Quality new process to
parameters establish parameters show that the
• Project goal process • Prioritization of implemented
• Project team capability improvement changes result
• Milestones, • Measure projects in an improved
budget influencing process and
• Basic process parameters quantify this
flow improvement.

Holly Ott 14
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Six Sigma Roadmap

Y(CTQ) = f(all possible X-Influencers)
Voice of the Customer - CTQs
Current process performance

Narrow Influencing parameters

down from Measure data
the many
Cause and Effect Analysis
X’s to a
Identify critical X’s and their influence
“vital few” on the Y with DOE and regression

Improvements tested and implemented

Controls in place for the critical

Y(CTQ) = f(x1, x2, x3) influencing X variables

Holly Ott 15
 TUM School of Management
Production and Supply Chain Management
Prof Martin Grunow Technische Universität München

Background and Meaning of Six Sigma

Prof. Holly Ott

Production and Supply Chain Management
Chair: Prof. Martin Grunow
TUM School of Management

Holly Ott 16