A STUDY ON THE RECRUITMENT PROCESS OF

MARUTI SUZUKI LIMITED

Submitted in partial fulfillment of the requirements for

Master of Business Administration (MBA)

By

SNATA PRUSTY
Class of 2009

ARMY INSTITUTE OF MANAGEMENT & TECHNOLOGY,

PLOT NO M-l, POCKET P-5, GREATER NOIDA-201306 (UP)

July 2010

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 ACKNOWLEDGEMENT

I would like to express my deep gratitude and thanks to my project guide and mentor Ms.

Anamika Parihar, (Manager – HRD). I take the opportunity to thank Mr. Dev Kumar (AGM-

HR) for his constant guidance, co-operation and support during the preparation of the project.

I would also like to thank Mr Sudhir Kumar, Manager (HR) of Rana Motors Pvt. Ltd for taking

out the time from his busy schedule to answer certain questions related to recruitment process at

Maruti dealerships.

I also take this opportunity to thank Prof. Renu Singh and Prof. Pratibha Jha (Aimt,Greater

Noida), who not only guided me throughout the project but also helped me in every stage of the

project. They acted as a torch bearer and truly justified the role of a mentor.

In the end, I would like to thank all those people who helped me during the course of the project.

It was indeed a fruitful experience at Maruti Suzuki Limited. I shall always be inspired by all

that I have learnt and will strive to put it in practical use.

Snata Prusty Sign

Date

CERTIFICATE OF ORIGINALITY
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I, ……………….., Roll No…………, student of batch 2009-2011, am a full time bonafide

student of second year of Master of Business Administration (MBA) Programme of Army

Institute of Management & Technology, Greater Noida. I, hereby, certify that this project work

carried is out by me at Maruti Suzuki India Ltd.

The report submitted in partial fulfillment of the requirements of the programme is an original

work of mine under the guidance of the industry mentor, ………………….……….., and faculty

mentor, …………………………………., and is not based or reproduced from any existing

work of any other person or on any earlier work undertaken at any other time or for any other

purpose, and has not been submitted anywhere else at any time.

(Student's Signature)

Date: July 01, 2010

(Faculty Mentor's Signature)

Date: July 01, 2010

CERTIFICATE BY COMPANY

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EXECUTIVE SUMMARY

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The objective of the study is to analyze the actual recruitment process in

MSIL and its dealership and to evaluate how far this process confirms to the

purpose underlying the operational aspects of the industry. How far the

process is accepted by it? The study on recruitment highlights the need of

recruitment in MSIL.

Human resource is the most valuable asset in the Organization. The

profitability of the Organization depends on its utilization. If their utilization is

done properly Organization will make a profit otherwise it will have to

undergo a loss. The right person should be procured at right place at the

right time; otherwise their proper utilization will not be done.

This can be done by the process of recruitment. Recruitment refers to the process of

attracting, screening, and selecting qualified people for a job at an organization or firm. For

some components of the recruitment process, mid- and large-size organizations often retain

professional recruiters or outsource some of the process to recruitment agencies.

To procure right man at right place in right time, some information regarding

job and job doer is highly essential. This information is obtained through Job

Analysis, Job Descriptions, and Job Specifications. MSIL procures manpower

in a systematic and step by step manner.

It mainly has four steps-

a) Manpower budget

b) Recruitment

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 c) Selection

d) Hiring

This whole process has now become a lot easier by the use of their

irecruitment software.

The applicants are screened at each and every level thoroughly. They have

to undergo 3 levels of interviews for being shortlisted and after the medical

test and the final acceptance; they become a part of this esteemed

organization.

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 CONTENTS

1. Chapter 1: Maruti Overview

1.1. Company Profile ……………………………………………………………..1-5
1.2 Sales in August 2010…………………………………………………………..5-6
2. Chapter 2: Objective, Scope and Importance of study
2.1 Objective & Scope of Study…………………………………………………..7
2.2 Importance of Study…………………………………………………………..7
3. Chapter 3: Research Methodology
3.1 Data Collection………………………………………………………………...8
3.2 Sample Design…………………………………………………………………9
3.3 Sampling area…………………………………………………………………9
3.4 Sampling unit………………………………………………………………….9
3.5 Size of the Sample……………………………………………………………..9
3.6 Survey Method………………………………………………………………..10
3.7 Limitations of the Study……………………………………………………...10
4. Chapter 4: Introduction to recruitment process
4.1. Recruitment process at MSIL……………………………………………11-16
4.2. Flowcharts
a. Manpower Planning and review…………………………………………17
b. Requirement processing and shortlisting………………………………18-19
c. Interview schedule and preparing for interview………………………..20-25
d. Salary Discussion and offer……………………………………………...26-27
e. Preparation for joining and other related activities……………………28-29
f. Orientation and posting to respective divisions…………………………30
4.4 Recruitment process at dealership………………………………………….31-34
5. Chapter 5: Data Analysis & Findings…………………………………………35-43
6. Chapter 6: Conclusion & Recommendations…………………………………44-47
7. Chapter 7: Refrences……………………………………………………………48

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 Appendix……………………………………………………………………………49-52

LIST OF TABLES AND GRAPHS

TABLES:

Table 1: Quick Facts

Table 2: Milestones

Table 3: Sales Figure for June 2010

Table 4: Targets for Employee

Table 5: Salary Classes

GRAPHS:

1. When is Manpower planning done?

2. Sources for hiring Junior level employees

3. Best source for hiring Middle level employees

4. Is E-recruiting a suitable way of recruiting?

5. Important attribute for selection

6. Are cutoff marks suitable criteria for selection?

7. Average Time to get a pool of candidates

8. Eligibility criterion for selection

9. Rate the recruitment process

10. Is feedback taken from the candidates?

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