SURVEY QUESTIONNAIRE

Name: _________________________________________________ Age: _______ Gender: ________

Hi! We would be respectfully asking for your time to answer the survey questionnaire below, intended to get your
perceptions and ideas on organizational performance and informal communication. Your answers will be kept in strict
confidentiality. Thank you for your honesty and participation!

PART I: Organizational Performance

1. What is your position title? : _________________

2. How long have you held your current position? (indicate in months/ years): ______

Management Control Systems. How do these measures manifest in your organization? Encircle your response.

Low High
Monitoring results 1 2 3 4 5 6 7
Reviewing key measures 1 2 3 4 5 6 7
Tracking progress towards goals 1 2 3 4 5 6 7
Comparing outcomes to expectations 1 2 3 4 5 6 7
Providing a common view of the organization 1 2 3 4 5 6 7
Tying the organization together 1 2 3 4 5 6 7
Enabling the organization to focus on common issues 1 2 3 4 5 6 7
Discussing strategic uncertainties facing the organization, in
1 2 3 4 5 6 7
meetings of supervisors, subordinates, and peers
Continually challenging and debating underlying data,
1 2 3 4 5 6 7
assumptions and action plans.

Enabling the organization to focus on critical success factors 1 2 3 4 5 6 7

Developing a common vocabulary in the organization 1 2 3 4 5 6 7

Performance. Check the box that applies to your response.

Strongly Strongly
Disagree Uncertain Agree
Disagree Agree
I feel the goals of the organization truly reflect
the interests and needs of its constituencies
or stakeholders.
I feel the organization can clearly measure the
benefits it provides to constituencies or
stakeholders.
I feel the performance of this organization
over the past three years has been excellent
in meeting its goals.

In the past three years, to what extent has your organization has been able to acquire the resources it needs?

____ No extent ____ Some extent ____ Moderate extent ____ Great extent ____ Very great extent
PART II. Informal Communication.

To what extent do you engage in the following types and topics of communication with co-workers at the central office
and/or other remote workers? Encircle your response.

Not at all Constantly

Gossiping with co-workers 1 2 3 4 5 6 7
Recapping the day’s events with co-workers 1 2 3 4 5 6 7
Joking around with co-workers 1 2 3 4 5 6 7
Getting to know each other 1 2 3 4 5 6 7
Reminiscing with co-workers 1 2 3 4 5 6 7
Complaining with co-workers 1 2 3 4 5 6 7
Asking of, or giving a favor to, co-workers 1 2 3 4 5 6 7
Making plans with co-workers 1 2 3 4 5 6 7
Persuading, or being persuaded by, co-workers about non-work 1 2 3 4 5 6 7
topics
Giving or getting instruction about non-work topics to/from co- 1 2 3 4 5 6 7
workers
Small talk with co-workers 1 2 3 4 5 6 7
Laughing with co-workers 1 2 3 4 5 6 7
Filling other co-workers in on what’s going on in the organization 1 2 3 4 5 6 7
Complimenting, or being complimented by, co-workers 1 2 3 4 5 6 7
Fantasizing with co-workers about fun things 1 2 3 4 5 6 7
Bragging with co-workers 1 2 3 4 5 6 7
Apologizing to, or receiving apologies from, co-workers 1 2 3 4 5 6 7
Resolving personal conflict(s) with co-workers 1 2 3 4 5 6 7
Providing, or listening to, reasons for some behavior with co- 1 2 3 4 5 6 7
workers
Criticizing or questioning a co-worker’s decision, or being 1 2 3 4 5 6 7
criticized or questioned by co-workers
Praises co-workers with flattery 1 2 3 4 5 6 7
Sharing photos with co-workers 1 2 3 4 5 6 7
Teasing with co-workers 1 2 3 4 5 6 7
Listening to co-workers 1 2 3 4 5 6 7
Expressing similarities, or sharing things in common, with co- 1 2 3 4 5 6 7
workers
Providing expertise or knowledge about non-work related things 1 2 3 4 5 6 7
Requesting expertise or knowledge about non-work related things 1 2 3 4 5 6 7
Asking about personal items my co-worker(s) previously shared 1 2 3 4 5 6 7
Responding to inquiries about personal items I previously shared 1 2 3 4 5 6 7
with co-workers
Learning about each other’s ideas 1 2 3 4 5 6 7
Collaborating (on personal projects, ideas) with co-workers 1 2 3 4 5 6 7
Telling, or listening to, stories with co-workers 1 2 3 4 5 6 7
Comforting, or being comforted by, co-workers 1 2 3 4 5 6 7
Any other type of communication?: ________________ 1 2 3 4 5 6 7