HOUSEKEEPING NC II

MODULE 4: LAUNDRY SERVICING

Question no. 1: Which of the following best describes a good laundry facility? Commented [e1]: Lesson 1: Laundry Attendant Introduction
a. Careful handling of guest items while laundering
b. Correct washing procedure and use of suitable laundry chemicals
c. Gives freebies and discounts to guests
d. Both A and B
e. Both B and C

Question no. 2: Which of the following is not a responsibility of a Laundry Attendant?

a. Tag, sort and pre-treat guest’s laundry items in accordance with organizational Commented [e2]: Lesson 1 – Topic 1
requirements.
b. Perform washing of guest items according to property’s standard procedures.
c. Perform mending and repair of guest garments.
d. Provide restrooms with hand soaps and enough supplies. – Correct

Question No. 3: What should the Laundry Attendant do in receiving calls from guests? Commented [e3]: Lesson 2 : Receiving a Call – Topic 1 :
a. Not answer the call – It is not the responsibility of a Laundry attendant to Procedure in receiving a call

answer calls.
b. Answer the telephone after the third ring
c. Answer the telephone promptly and listen attentively to the guest’s
request.
d. Pretend you did not hear the call.

Question No. 4: In collecting laundry items from the guestroom, how many times should
the laundry attendant knock on the door? Commented [e4]: Lesson 3: Collecting Guest’s Laundry – Topic
a. 2 1 : Procedure for Collecting Laundry Items

b. 3
c. 4
d. Until the guest opens the door

Question no. 5: This document should be checked upon receiving guest’s laundry.
a. Billing Statement Commented [e5]: Lesson 4: Receiving Guest’s Laundry – Topic 1
b. Consent Form
c. Daily Task Sheets
d. Laundry List

Question no. 6: In receiving the laundry from guest, If there is any unusual condition,
including valuable items left by guests, the laundry attendant must report it to –
a. Guest or person concerned Commented [e6]: Lesson 4: Receiving Guest’s Laundry – Topic 1
b. Laundry Manager
c. Philippine National Police
d. Both A and B
e. Both B and C

*** In receiving laundry, what should the laundry attendant do if there is any
unusual condition, including valuable items left by guests? Commented [e7]: Lesson 4: Receiving Guest’s Laundry – Topic 1
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MODULE 4: LAUNDRY SERVICING

a. Keep the valuable items left by guests

b. Report it to the Laundry Manager or the guest
c. Throw away the items
d. Do nothing about it

Question no. 7: Which of the following best explains why it is important to sort all
fabrics according to their classification? Commented [e8]: Lesson 5: Sorting Laundry Items –
a. It saves time, energy and money. Introduction

b. It makes the job easier.

c. It helps save the environment.
d. None of the above

Question no. 8: What Personal Protective Equipment must be used when handling
soiled linen? Commented [e9]: Lesson 5: Sorting Laundry Items – Topic 1
a. Safety Goggles
b. Gloves
c. Protective Footwear
d. Face Mask

Question no. 9: A laundry attendant must sort guest’s dirty laundry according to the
following except – Commented [e10]: Lesson 5: Sorting Laundry Items – Topic 1
a. Size of the cloth
b. Type of fabric
c. Degree of stain and/or dirt
d. Smell of the fabric

Question no. 10: Which of the following is not a type of laundry method? Commented [e11]: Lesson 5: Sorting Laundry Items – Topic 1
a. Hand wash
b. Clean wash
c. Dry Clean
d. Machine Wash

Question no. 11: This symbol is depicted as a cup/bucket filled with a wavy line that
indicates water. Commented [e12]: Lesson 6: Laundry Care Labels – Topic 1
a. Machine Washing Symbol
b. Drying Symbol
c. Ironing Symbol
d. Bleaching Symbol

Question no. 12: What symbol on the care label represents “Do not use bleach “? Commented [e13]: Lesson 6: Laundry Care Labels – Topic 1
a. A triangle
b. A triangle with an X on it
c. A triangle with lines or shading
d. None of the above
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MODULE 4: LAUNDRY SERVICING

Question no. 13: The following materials are needed for removing a stain except – Commented [e14]: Lesson 7: Removing stains – Topic 1
a. Gloves
b. Stain Remover
c. Laundry Basket
d. Hand Lotion

Question no. 14: The following are stain removing agents except – Commented [e15]: Lesson 7: Removing stains – Topic 1
a. White vinegar
b. All-purpose cream – Correct
c. Lemons
d. Acetone

Question no. 15: In removing liquid stain, first you must – Commented [e16]: Lesson 7: Removing stains – Topic 1
a. Scrape it off with a butter knife
b. Gently scrub the area
c. Blot the stain, do not rub
d. Aggressively scrub the area

Question no. 16: What is the appropriate water temperature of the washing machine in
washing garments that are heavily soiled or white in color? Commented [e17]: Lesson 8: Laundering with washing machine
a. Hot – topic 1

b. Warm
c. Cold
d. Any of the above

Question no. 17: What is the right wash and cycle time for light soiled garments? Commented [e18]: Lesson 8: Laundering with washing machine
a. Super Wash Cycle – topic 1

b. Regular Wash Cycle

c. Intermediate Wash Cycle
d. Any of the above

Question no. 18: A heated tool used to remove wrinkles from fabric. Commented [e19]: Lesson 9: Basic Ironing -- Intro
a. Washing Machine
b. Flat Iron
c. Dryer
d. Scrapper

Question no. 19: Which of the following should not be done when ironing a fabric? Commented [e20]: Lesson 9: Basic Ironing – topic 1
a. Clean the surface of the ironing board
b. Place a sheet of cloth under the ironing board
c. Consult the care label of the cloth
d. Set the inappropriate ironing temperature

Question no. 20: Which of the following is the correct order of ironing a shirt? Commented [e21]: Lesson 9: Basic Ironing – topic2

1. Yolk/ shoulder part

2. Sleeves
 HOUSEKEEPING NC II
MODULE 4: LAUNDRY SERVICING

3. Cuff
4. Body of shirt
5. Collar part

a. 1, 5, 2, 3, and 4
b. 5, 1, 3, 2 and 4
c. 1, 2, 5, 3, and 4
d. 5, 3, 4, 2, and 1

Question no. 21: Which of the following is not a part of the procedure when ironing
pants? Commented [e22]: Lesson 9: Basic Ironing – topic 3

a. Insert the iron into the pants

b. Insert the pants into the ironing board
c. Pull out the pockets and iron the waist line
d. Take hold of the hemline and line up the seams of the legs

Question no. 22: In packing laundered Items, the laundry attendant must not – Commented [e23]: Lesson 11: Packing laundered Items
a. Check for quality of the finished laundry / dry cleaning / pressing.
b. Package and present guest laundry in accordance with enterprise standards and
procedures.
c. Make sure that the correct number of pieces on guest laundry list is ready to be
returned.
d. Return finished items to guest the day after the required timeframe.

Question no. 23: A common term that refers to all items washed in a laundry including
bed, bathroom and table linens Commented [e24]: Glossary - p. 7

a. Lint
b. Linens
c. Sorter
d. Selvedge

Question no. 24: Which of the following is not an advantage of an on premise laundry
(OPL)? Commented [e25]: Trainee Manual – pp. 9 – 10
a. The hotel will know all unit processing costs and can budget
accordingly
b. The hotel has total control over the quality of laundering and finishing
processes
c. The revenue generated will help offset some of the operating costs
d. The hotel has total control over the scheduling of staff working hours

Question no. 25: These are used to dry towels primarily and can vary in capacity – from
5 kg to 80 kg.
a. Roller Irons Commented [e26]: Trainee Manual – p. 13
b. Presses
c. Tumble dryers
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MODULE 4: LAUNDRY SERVICING

d. Polymark machine

Question no. 26: A machine that is used to identify guest garments by attaching heat
stamp labels on to each garments Commented [e27]: Trainee Manual – p. 13
a. Roller Irons
b. Presses
c. Tumble dryers
d. Polymark machine

Question no. 27: These are used in the first part of the wash cycle to neutralize the soils
in the linen prior to main washing process. Commented [e28]: Trainee Manual – p.15

a. Builders
b. Alkalis
c. Detergents
d. Chlorine Bleaches