COLLEGE OF INFORMATION TECHNOLOGY ii

DIVINE WORD COLLEGE OF VIGAN

VIGAN CITY

CERTIFICATION

This Capstone Project entitled,“ DIVINE WORD COLLEGE OF VIGAN

CSC TICKETING SERVICE SYSTEM ”,prepared and submitted by
CHRISTINE GIOIA A. TORRES, JOHN PAUL T. PASCUA and FRANCIS
LOWELL RONDOLOS, in partial fulfillment of the requirements for the degree
Bachelor of Science in Information Technology (BSIT), has been examined and is
recommended for acceptance and approval by the Committee on Oral Examination.

This further certifies that CHRISTINE GIOIA A. TORRES, JOHN

PAUL T. PASCUA and FRANCIS LOWELL RONDOLOS are ready for oral
examination.

JULIUS CEZAR Q. PALOMARES, BSCS

Adviser

APPROVAL SHEET
 COLLEGE OF INFORMATION TECHNOLOGY iii
DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

This Capstone Project entitled, “DIVINE WORD COLLEGE OF

VIGAN CSC TICKETING SERVICE SYSTEM’’, prepared and submitted by
CHRISTINE GIOIA A. TORRES, JOHN PAUL T. PASCUA and FRANCIS
LOWELL RONDOLOS, in partial fulfillment of the requirements for the degree
Bachelor of Science in Information Technology (BSIT), has been examined and
is hereby accepted and approved by the Committee on Oral Examination.

JULIUS CEZAR Q. PALOMARES, BSCS

Adviser

PANEL OF EXAMINERS

LAURENCE P. SALES, MIT

Chairman

ALREN CARLO R. TIQUI, BSIT DOMINIC R. JARA, BSIT

Member Member

Accepted and approved in partial fulfillment of the requirements for the

degree Bachelor of Science in Information Technology (BSIT).

JONES E. TULAS, MIT

Head, College of Information Technology

EMY FRANCIS S. ASUNCION, MAEd

Dean, Academic Affairs

Date: ___________________

ACKNOWLEDGEMENT
 COLLEGE OF INFORMATION TECHNOLOGY iv
DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

The proponents would like to extend their sincerest gratitude to the

following person:

Mr. Laurence P. Sales, Panel Chairman, for his guidance, patience in

explaining and developing of this project, his magnificent ideas make this work
successful;
Mr. Julius Cezar Q. Palomares, Adviser, for his support and advices;
Mr. Jones E. Tulas, Head of the College of Information Technology, for
giving support and encouragement in finishing this work;
Mr. Dominic R. Jara & Mr. Alren Carlo R. Tiqui, Panel Members, for
their suggestions in the development of this project;
And above all things, to the Almighty God, make all things possible and life
become meaningful, the source of strength of the proponent to push through this
work.

CGT
JPP
FLR

DEDICATION
 COLLEGE OF INFORMATION TECHNOLOGY v
DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

“Great achievers are driven, not so much by the pursuit of success, but by the
fear of failure.” - Larry Ellison
Cofounder and CTO of
Oracle

To Ismael my dad and mamang Ireene my light when nobody believes in me

in my darkest hour.
To Gabriel and Ivyn my laughter buddies.
To innang Teresita, nanang Candida and tatang Rolando who proves that
grandparents are the best guidance counselor.
To lola Vangie and tita April thank you for always there!
To Christian a friend who can understand.
Team Avengers Nikko, Cyrus, Lowell, including Jesus and manong John
Paul who make my collage life meaningful.
Above all, to Almighty God, when danger come to me and my heart filled with
hatred He comes to me shows the great path and come back to Him again, cleans my
heart with unending blessing and contentment.

-CGAT
 COLLEGE OF INFORMATION TECHNOLOGY vi
DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

DEDICATION

To Almighty God who is always there to take care of me, to comfort me with
His guidance in every journey of my life. Thank you for all the blessings I receive
vii every day.

To my supportive parents,Antonio DiololaandElisiaDiololawho are always

there to support all my dreams. Thank you for the sacrifices and love. Of course to
my one and only brother: Arvin Diolola, to my three sisters: Angelica,Andria,and
Angelyn,my nephews and specially to my loving Lola.

To my loving fiancée, Alfie,who is always there for me. Thank you for the
love, care, and encouragement, and for all the inspiring words that you are giving
me every day. To my Mother-in-law soon, Mama Conching,thank you for accepting
me like your daughter.

To all my friends, especially the Brendas,thank you for the financial support.
Thank you for all I wish that all Brendas would be successful someday. Good luck to
each of us Brendas.

To the person who became a part of my life, who gave me the chance to be
back to school again. They are still there though they know that I cannot pay all their
help back but for all of that, thank you Ma’am and Sir, because of you I learned how
to be brave.

This piece of hard work is whole-heartedly dedicated to all of you!

-Lyne
 COLLEGE OF INFORMATION TECHNOLOGY viii
DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

EXECUTIVE SUMMARY

DWCV CSC TICKETING SERVICE SYSTEM. Christine Gioia A. Torres,

John Paul T. Pascua and Francis Lowell R . Rondolos.Bachelor of Science in
Information Technology.Divine Word College of Vigan (Vigan City,
Philippines), 2018.76 Pages. Adviser: Julius Cezar Q. Palomares, BSCS.

This project aimed to develop the DWCV CSC Ticketing Service System for
the Computing Services Center.
The DWCV CSC Ticketing Service System was developed to help the flow
or the service in CSC to computerize the transaction between the employee requester
and CSC personnel.
The development of the DWCV CSC Ticketing Service System employed
the Waterfall Model with the subsequent stages: Requirement Specification, Design,
Implementation, Integration, and Testing.
Requirement Specification ensured all the possible requirements, sample
forms and information gathered in order to build the expected result of the system
Design the proponents prepared system design such as Data Flow Diagram
(DFD), Entity Relationship Diagram (ERD) for better understand of the
relationships.
Implementation the proponents make sure that the system is working
according to what the proponents wanted, and ensured the security, maintenance,
and errors that possible to come up is reviewed and solved.

Integration the errors and faults will arise this is what we call post-
integration. The proponents make sure that before final testing all the errors are
eliminated.

Testing proponents conducted an evaluation tool in order utilize the system’s

ix
effectiveness and efficient to use.
 COLLEGE OF INFORMATION TECHNOLOGY
DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

In the beta testing, the proponents used an evaluation tool with the rating of
highest of five (5) and lowest of one (1). The beta-testers gave comments about the
developed system.
It was then recommended that the Computing Services Center should employ
the system to observe the proper way of accepting and providing request, provide
faster notification to the employee requester by SMS massage from the CSC, and
faster communication between the Head and Technician in assigning and requesting
needed materials, and avoid loss of records.