COLLEGE OF INFORMATION TECHNOLOGY

DIVINE WORD COLLEGE OF VIGAN

VIGAN CITY
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DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

CERTIFICATION

This Capstone Project entitled, “DIVINE WORD COLLEGE OF

VIGAN COMPUTING SERVICE CENTER TICKETING SERVICE
SYSTEM”, prepared and submitted by CHRISTINE GIOIA A. TORRES,
JOHN PAUL T. PASCUA and LOWELL FRANCIS R. RONDOLOS, in partial
fulfillment of the requirements for the degree Bachelor of Science in Information
Technology (BSIT), has been examined and is recommended for acceptance and
approval by the Committee on Oral Examination.

This further certifies that CHRISTINE GIOIA A. TORRES, JOHN

PAUL T. PASCUA and LOWELL FRANCIS R. RONDOLOS are ready for oral
examination.

JULIUS CEZAR Q. PALOMARES, BSCS

Adviser
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DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

APPROVAL SHEET

This Capstone Project entitled, “DIVINE WORD COLLEGE OF

VIGAN COMPUTING SERVICE CENTER TICKETING SERVICE
SYSTEM’’, prepared and submitted by CHRISTINE GIOIA A. TORRES,
JOHN PAUL T. PASCUA and LOWELL FRANCIS R. RONDOLOS, in
partial fulfillment of the requirements for the degree Bachelor of Science in
Information Technology (BSIT), has been examined and is hereby accepted and
approved by the Committee on Oral Examination.

JULIUS CEZAR Q. PALOMARES, BSCS

Adviser

PANEL OF EXAMINERS

LAURENCE P. SALES, MIT

Chairman

ALREN CARLO R. TIQUI, BSIT DOMINIC R. JARA, BSIT

Member Member

Accepted and approved in partial fulfillment of the requirements for the

degree Bachelor of Science in Information Technology (BSIT).

JONES E. TULAS, MIT

Head, College of Information Technology

EMY FRANCIS S. ASUNCION, MAEd

Dean, Academic Affairs
Date: ___________________
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DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

ACKNOWLEDGEMENT

The developers would like to extend their sincerest gratitude to the

following person:

Mr. Laurence P. Sales, Panel Chairman, for his guidance, patience in

explaining and developing of this project, his magnificent ideas make this work
successful;
Mr. Julius Cezar Q. Palomares, Adviser, for his support and advices;
Mr. Jones E. Tulas, Head of the College of Information Technology, for
giving support and encouragement in finishing this work;
Mr. Dominic R. Jara & Mr. Alren Carlo R. Tiqui, Panel Members, for
their suggestions in the development of this project;
And above all things, to the Almighty God, make all things possible and
life become meaningful, the source of strength of the proponent to push through this
work.

CGT
JPP
LFR
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DIVINE WORD COLLEGE OF VIGAN
VIGAN CITY

DEDICATION

“Great achievers are driven, not so much by the pursuit of success, but by
the fear of failure.” - Larry Ellison
Cofounder and CTO of Oracle

To my dad Ismael and mamang Ireene my light when nobody believes in

me in my darkest hour.
To my brothers Ivyn and Gabriel my laughter buddies.
To innang Teresita, nanang Candida and tatang Rolando who proves that
grandparents are the best guidance counselor.
To lola Vangie and tita April thank you for always there!
To mama Cyn, Thanks for all your support and continues care.
To Christian a friend who can understand.
To my kind of Reply 1988 gang & to my group mate: manong John Paul,
Lowell, Nikko, Cyrus, and Jesus who made my college life meaningful.
Above all, to Almighty God, when danger come to me and my heart filled
with hatred He comes to me shows the great path and come back to Him again,
cleans my heart with unending blessing and contentment.

-CGAT
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VIGAN CITY

DEDICATION

I give my greatest and deepest gratitude:

To my loving parents, sisters and friend for their unconditional love and
financial support, for giving me the chance to prove and improve myself through
all the walks of life and for being my strength to reach for my stars and chase my
dreams.
To my group mates, who made this project into accomplishment.
To the Almighty God, for giving me the courage and determination, as
well as the guidance in conducting this project, despite difficulties.

To them this piece of work is lovingly dedicated.

-JPTP
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VIGAN CITY

DEDICATION

I dedicate this project to my parents;

My mother Minda Rondolos, and my father Domingo Rondolos for their
endless love, support, encouragement and sacrifices, knowledge, and trust that
you’ve given me. You’re the best parents in the word!

To my sister Joimillen, my best friend, there’s no somebody in this world

who knows me better than her.

To my friends, thank you for the knowledge and love that you’ve given.

And most of all, the Lord my God, for guiding and giving me determination
to finish this piece of success.

-LFRR
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VIGAN CITY

EXECUTIVE SUMMARY

DWCV COMPUTING SERVICE CENTER TICKETING SERVICE

SYSTEM. Christine Gioia A. Torres, John Paul T. Pascua and Lowell Francis
R. Rondolos. Bachelor of Science in Information Technology. Divine Word
College of Vigan (Vigan City, Philippines), 2018. 67 Pages. Adviser: Julius
Cezar Q. Palomares, BSCS.

This project aimed to develop the DWCV Computing Service Center

Ticketing Service System for the Computing Services Center.
The DWCV Computing Service Center Ticketing Service System was developed
to help the flow and observed the proper request process or the “IT Service
Request Process Map” or the service in Computing Service Center to computerize
the transaction between the employee requester and Computing Service Center
personnel.
The development of the DWCV Computing Service Center Ticketing
Service System employed the Waterfall Model with the subsequent stages:
Requirement Specification, Design, Implementation, Integration, and Testing.
Requirement Specification ensured all the possible requirements, sample
forms and information gathered in order to build the expected result of the system
Design Stage the developers prepared system design such as Data Flow
Diagram (DFD), Entity Relationship Diagram (ERD) for better understanding of the
relationships.
Implementation Stage the developers make sure that the system is working
according to what the client and developers wanted, and ensured the security,
maintenance, and errors that possible to come up is reviewed and solved.
Integration Stage the errors and faults will arise this is what we call post-
integration. The developers make sure that before final testing all the errors are
eliminated.
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Testing Stage the developers conducted an evaluation tool in order utilize

the system’s effectiveness and efficient to use.

In the beta testing, the developers used an evaluation tool with the rating of
highest of five (5) and lowest of one (1). The beta-testers gave comments about the
developed system.

It was then recommended that the Computing Services Center should

employ the system to observe the proper way of accepting and providing request,
provide faster notification to the employee requester by SMS message from the
Computing Service Center, and faster communication between the Head and
Technician in assigning and requesting needed materials, and avoid loss of records.

TABLE OF CONTENTS
Page
Certification..............................................................................................................ii
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Approval Sheet.........................................................................................................iii
Acknowledgement....................................................................................................iv
Dedication................................................................................................................v
Executive Summary.................................................................................................viii
List of Figures..........................................................................................................xii

CHAPTER I. INTRODUCTION
Project Context.............................................................................................1
Purpose and Description...............................................................................4
Objectives.....................................................................................................4
Scope and Limitations..................................................................................4

CHAPTER II. REVIEW OF RELATED LITERATURE/SYSTEMS..............6

CHAPTER III. TECHNICAL BACKGROUND

Software Requirements................................................................................10
Hardware Requirements...............................................................................10

CHAPTER IV. METHODOLOGY, RESULTS, AND DISCUSSIONS

Requirements Specification..........................................................................13
Design...........................................................................................................13
Implementation.............................................................................................24
Integration....................................................................................................24
Testing..........................................................................................................24

CHAPTER V. RECOMMENDATIONS...............................................................33

BIBLIOGRAPHY..................................................................................................34
APPENDICES........................................................................................................34
Source Codes................................................................................................35
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Sample Forms...............................................................................................42
User’s Manual..............................................................................................46
CURRICULUM VITAE........................................................................................62

LIST OF FIGURES

Figure Title Page

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1. Data Flow Diagram of the Manual DWCV Request Process.......................2

2. Project Locale...............................................................................................3
3. Organizational Structure of the Divine Word College of Vigan
Computing Services Center (Computing Service Center)...........................4
4. Waterfall Life Cycle Model..........................................................................13
5. Gantt Chart for the Development of the Divine Word College of Vigan
Computing Service Center Ticketing Service System.................................14
6. Entity Relationship Diagram of the Divine Word College of Vigan
Computing Service Center Ticketing Service System.................................15
7. Data Flow Diagram of the Developed the Divine Word College of Vigan
Computing Service Center Ticketing Service System.................................16
8. Flowchart of the Developed Divine Word College of Vigan Computing
Service Center Ticketing Service System....................................................17
9. Visual Table of Contents of the Divine Word College of Vigan Computing
Service Center Ticketing Service System....................................................24