optiClient Attendant V8.

0 Siemens

optiClient Attendant V8.0

Contents
1 optiClient Attendant V8.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.1 opti Client Attendant V8.0, features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.2 Highlights / Function enhancements compared to V7.0 . . . . . . . . . . . . . . . . . . . . . . . . 6
1.3 Details of the new user interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.4 opti Client Attendant V8.0, Busy Lamp Field (BLF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.4.1 BLF server functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.5 Details of the new phone book functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.5.1 Details on the new busy lamp field (BLF). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.6 Versions, availability, compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.6.1 Order items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.6.2 Dealer version (one hour runtime) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.6.3 Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.6.4 Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.7 optiClient Attendant V8.0 System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.7.1 Operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.7.2 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.7.3 BLF Server System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.7.4 oc Attnd BLF System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.8 Service functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.8.1 Calling line identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.8.2 optiClient Attendant Company Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.8.3 Convert an optiClient Attendant V7 or older telephone book . . . . . . . . . . . . . 14
1.8.4 Statistics display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.8.5 Trace function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

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1.8.5.1 Activate trace: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

1.8.5.2 Trace/LOG file: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.8.5.3 Online trace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1.8.6 Support Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1.8.7 Service Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
1.8.8 Staus request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
1.8.9 Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.1 optiClient Attendant V8.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.1.1 Connectivity settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.1.2 Connectivity settings: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2.1.3 Connectivity via IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2.1.4 Own Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2.1.5 Display Rows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2.1.6 Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2.1.7 optiPoint 410/420 CTI Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2.1.8 Busy lamp fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2.1.9 Setting colors / texts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2.1.10 Keyboard layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2.1.11 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.1.12 State request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.2 optiClient BLF server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2.2.1 optiClient BLF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3 Exercise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
3.1 Installation and configuration on HiPath 3500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
3.2 Installation and configuration on HiPath 3800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
3.3 Installation and configuration of a BLF server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
3.4 Installation and configuration of the optiClient BLF . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4 Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
4.1 Installation and configuration on HiPath 3500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
4.2 Installation and configuration on HiPath 3800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
4.3 Installation and configuration of a BLF server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
4.4 Installation and configuration of the optiClient BLF . . . . . . . . . . . . . . . . . . . . . . . . . . 35

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1 optiClient Attendant V8.0

One of the most important places in your enterprise is the telephone switchboard. It is the piv-
otal point for communication with customers and callers. Such a vital function within your en-
terprise deserves the right kind of support. optiClient Attendant V8.0 offers this kind of support.
The software provides a call attendant with all call-processing functions as well as an informa-
tion and management system. With a call attendant, the switching, redial and intercept func-
tions are supported locally in the system or in the network.
The optiClient Attendant is a PC-based call attendant (PC VPL) for HiPath 3000/5000 that can
be deployed up to six times per system.
The optiClient Attendant can also be operated as a central call attendant in a HiPath 3000/5000
network.
The new version 8.0 replaces all connection variants of the previous optiClient Attendant V7.0
(V.24, USB and TCP/IP).
For the IP Workpoint wich is used for the optiClient Attendant V8.0, a fixed IP address must be
configured on the optiPoint 410/420 or Openstage!

Attendant 1
+ USB-driver
BLF 1

USB cable

optiPoint BLF 2
Attendant 2

BLF 3
V.24 cable

optiset E
Attendant 3 + control-adapter
+ integrated IP-driver

IP-connectivity
IP Netz
optiPoint410/420
OpenStage HFA

New: Connection via IP-phone

Soft-OLA is neverused !

Optional BLF-Server
for optiClient Attnd BLF

Note: Terminals must always be marketed separately. For upgrades of IP-connected oc Attnd
V7.0 to V8, an IP terminal must be marketed for each oc Attnd.

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Example of a started optiClient Attendant V8.0:

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1.1 opti Client Attendant V8.0, features

● Complete PC call attendant
● The opti Client Attendant V8.0 provides you with information about calls, calls that are sus-
pended / on hold and the active call status on the connected terminal.
● In networked systems it can also be used as a central call attendant.
● The opti Client Attendant V8.0 provides access to four different phone books:
– MS-Outlook
– Lotus Notes
– OpenLDAP
– Local (internal) phone book
● All windows are freely scalable and offer dynamic size changes.
● Call statistics can be activated for the optimization of internal company processes.
● The marking of VIP calls enables the prioritization of call acceptance.
● Extended information with text input and graphic symbols for suspended calls and calls on-
hold offer optimum clarity in the corresponding list area.
● Direct connection to the subscriber can be enabled by pressing a button or by clicking with
the right mouse key in a popup menu.
● Manually configured messages or up to 5 freely configurable messages can be sent to the
respective subscriber.
● Features like "Send message", "Call forwarding" or "Deactivate do-not-disturb" are also
possible during a call.
● Two busy lamp fields are available. The number of subscribers that can be displayed on
the busy lamp field ranges from 25 up to a maximum of 300 subscribers depending on the
screen settings.
● Entries on the busy lamp field can be cut, copied and pasted simply and quickly via a popup
menu, and headings can be defined.
● Network-wide* busy state indicators plus display of all system states without restriction for
100 subscribers per node.
● Immediate state indication for new entries or changes in the number of busy lamps.

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1.2 Highlights / Function enhancements compared to V7.0

● PC call attendant for HiPath 2000/ 3000/ 5000 with redesigned user interface
● Busy lamp field server for central deployment of busy lamp field states (license-free,
component of the optiClient Attendant SW CD)
● Querying of freely definable group states, in addition to or as an alternative to the busy
lamp field
● Access to public appointments calendar (Exchange)
● Operating systems: Windows 2000, Windows XP, Windows Vista Business up to M2
● New phone book functions
● Expansion of the functions on the busy lamp field
● Search for “History calls” enables assistance to be provided in searching for theright
call partner
● Client application “Send BLF Message” (license-free, component of the optiClient At-
tendant SW CD)
● optiClient busy lamp field as a separate application (requires a license, component of
the optiClient Attendant SW CD)

1.3 Details of the new user interface

● User interface with integrated phone book display
● Separate call display with freely definable color display
● Separate automatic display of calls on hold and suspended calls
● Sectionalized call display with active and suspended partners
● Simplified operating concept with popup menus
● Separate toolbar
● Integrated administration (no config manager)
● Import of own company logo by Service/customer
● User profile for busy lamp field, user interface and all program settings
● All windows of the user interface can be scaled

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1.4 opti Client Attendant V8.0, Busy Lamp Field (BLF)

Separate busy lamp field for the opti Client Attendant V8.0.

Professional communication as a service in customer communication is already taken for

granted in smaller and middle-sized enterprises.
For this reason, opti Client Attendant V8.0 BLF provides a practical addition to the call atten-
dant of opti Client Attendant V8.0.
The opti Client Attendant V8.0 BLF allows the status of individual subscribers to be displayed
wherever in the enterprise it is considered necessary.
The software allows a complete overview of the subscriber status within the local area network.
A variety of networked locations are also supported by the opti Client Attendant V8.0 BLF.
Thus, operations with a number of places of business need not forego this convenient function.
The opti Client Attendant V8.0 BLF is connected via the BlfServer that is supplied with the opti
Client Attendant V8.0.
● Displays the busy status of system stations (monitor function)
– Free, internal busy, external busy, being called
● Displays names or call numbers
● Window size: from 25 to 510 fields, scalable
● Administration by the user
● BLF server component supplies optiClient BLF (IP)
● Precondition: at least one optiClient Attendant
● Requires a license

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1.4.1 BLF server functionality

BLF-Status
IP

IP
IP
BLF-Status BLF-Status
IP

BLF-Server,
IP Status distribution

BLF-Status

OptiClient BLF, OptiClient Attendant,

Display functionality Display and transfer functionality

Note: The BLF server does not absolutely require its own hardware.
The SW of the BLF server can, for example, also be installed on the PC of an optiClient Atten-
dant.

1.5 Details of the new phone book functions

● Fully open LDAP integration
● LotusNotes Client as phone book
● Extended MS-Outlook integration (send Emails directly, jump directly to a contact)
● Extended, integrated phone book (compatible with all current access variants)
● VIP function with the integrated phone book enables prioritized call acceptance
● Network-capable, integrated phone book (everyone works with the same database)
● E-mail creation directly from the phone book entry
● Import of CSV files in the integrates phone book

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1.5.1 Details on the new busy lamp field (BLF)

● Displays “Call forwarding” and “Do-not-disturb” with symbols
● Activate / deactivate call forwarding for each subscriber (with BLF server, also net-
work-wide)
● Deactivate “Do-not-disturb” feature for each subscriber (with BLF server, also net-
work-wide)
● Send message: Manually or selection of preconfigured messages
● Copy and Paste, Cut and Paste on the BLF
● Bold text on the BLF
● Import of CSV files for simple configuration of the BLF
● Network-wide transfer of subscriber data over BLF server
● Distributed optiClient Attendants in the network have access to all BLF information of
the node (“everyone sees everyone else, throughout the network”)
● A maximum of 400 oc BLF can be in the customer network.

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1.6 Versions, availability, compatibility

1.6.1 Order items

● optiClient Attendant V8.0 full version on Hipath 3000/5000 V7
● optiClient Attendant upgrade of V7.0 to V8 on HiPath 3000/5000 V7
● optiClient Attendant V8 full version on Hipath 2000 V2
● optiClient Attendant upgrade of V7.0 to V8 on HiPath 2000 V2
● optiClient BLF V1 (can be ordered in combination with optiClient Attendant V8)

1.6.2 Dealer version (one hour runtime)

● on HiPath 2000 V1.0, V2 with existing Attendant license
● on HiPath 3000/5000 V5.0, V6.0, V7 with existing Attendant license

1.6.3 Availability
● with HiPath 3000/5000 V7, or HiPath 2000 V2 (country appointments)

1.6.4 Compatibility
● Not released on earlier HiPath versions,
● IP variant as of V8 over separate IP terminal,
● oc Attnd < V8 not compatible on HiPath 3000 V7, 2000 V2

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1.7 optiClient Attendant V8.0 System Requirements

1.7.1 Operating system

● Microsoft Windows 2000 Professional, XP and Vista
● Min. 50 MB free hard disk space
● Windows compatible mouse
● CD ROM or DVD drive
● Min. graphic resolution 1024 x 768 pixels
● USB and/or V.24 (com port)

1.7.2 Systems
● HiPath 2000 V2.0
● HiPath 3000 V7.0
● HiPath 5000 V7.0

1.7.3 BLF Server System Requirements

Microsoft Windows 2000 Professional, Server, XP, Windows 2003 and Vista

1.7.4 oc Attnd BLF System Requirements

Microsoft Windows 2000 Professional, Server, XP, Windows 2003 and Vista

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1.8 Service functions

1.8.1 Calling line identification

The busy indication for the local extension can be copied to the optiClient Attendant BLF.
Note: drag and drop is not possible.

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1.8.2 optiClient Attendant Company Logo

The company logo for optiClient Attendant V8.0 can be altered. To do this, you need to save a
"GIF" file with the name "branding.gif" and a resolution of 150 x 50 in the optiClient Attendant
V8.0 directory.

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1.8.3 Convert an optiClient Attendant V7 or older telephone book

If you update an old optiClient Attendant V7.0 or older, you must save the integrated telephone
book, the „vf.adb“ file. If the new optiClient Attendant V8.0 is installed, you can concert the old
telephone book.
Rename the file „vf.adb“ of optiClient Attendant V8.0 into „vf_attnd_v8.old“, than copy the
stored „vf.adb“ of optiClient Attendant V7.0 into the directory of optiClient Attendant V8.0.

Start the convertion tool „DB Converter.exe“ and open the telephone book data base.

Select the file vf.adb and start the conversion, the file is automaticly saved.
Examine the functionality of optiClient Attendant V8.0 telephone book.

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1.8.4 Statistics display

Via service and statistics all optiClient Attendant activities will be displayed.

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1.8.5 Trace function

1.8.5.1 Activate trace:

Left mouse click on and it opens the „Trace on/off window“.

1.8.5.2 Trace/LOG file:

The trace data are stored in the file log.trc.

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1.8.5.3 Online trace

The trace must be activated eg. activate trace.

In the directory „c:\programm files\optiClient Attendant V8.0“ Debug“ the Dbgview.exe can be
started, if the optiClient Attendant V8.0 trace is activated. In case of a problem the data can be
stored and forwarded to the optiClient Attendant V8.0 development.

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1.8.6 Support Call

If service support information is selected, automatically the eMail Client will be started and it
copies the log.trc information and the version information to the new eMail message window.

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1.8.7 Service Tool

Optional feature can be changed.

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1.8.8 Staus request

Status request for HiPath 3000 Telephones.

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1.8.9 Status Display

For a configured group, a status information can be displayed.

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2 Configuration

2.1 optiClient Attendant V8.0

2.1.1 Connectivity settings

Password:
● User password of the optiPoint 410/420 or OpenStage HFA.

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2.1.2 Connectivity settings:

Com1 to Com 6 (V24 or USB).

2.1.3 Connectivity via IP

IP phone in conjunction with optiPoint 410/420 or OpenStage HFA.
Please note that a fixed IP address is always required for the IP device, because the optiClient
Attendant always communicates with the HiPath 2000/3000/5000 over a CTI interface on the
IP device.

2.1.4 Own Number

The number of the telphone used for the optiClient Attendant needs to be entered here.

2.1.5 Display Rows

The number of display rows needs to be set depending on the telephone type.

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2.1.6 Password
● User password of the optiPoint 410/420 or OpenStage HFA.

2.1.7 optiPoint 410/420 CTI Port

If a CTI message is displayed when starting optiClient Attendant V8.0, the port configuration
needs to be checked - CTI needs to be activated..

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2.1.8 Busy lamp fields

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2.1.9 Setting colors / texts

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2.1.10 Keyboard layout

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2.1.11 Other

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2.1.12 State request

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2.2 optiClient BLF server

Configuration of the IP port of the BLF server.

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Show/hide connected optiClient Attendants by clicking on the symbol with the left mouse key.

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2.2.1 optiClient BLF

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3 Exercise

3.1 Installation and configuration on HiPath 3500

Install an optiClient Attendant Version 8.0 on the APP-xxx PC (Windows XP) in the lab. Use
the IP workpoint x160 as call attendant and configure all required call attendant parameters in
the HiPath 3500 for the optiClient Attendant.
Configure a busy indicator on the BLF for each of the connected system workpoints.

3.2 Installation and configuration on HiPath 3800

Install an optiClient Attendant Version 8.0 on the APT-xxx PC (Windows XP) in the lecture
room. Use the IP workpoint x390 as call attendant and configure all required call attendant pa-
rameters in the HiPath 3500 for the optiClient Attendant.
Configure a busy state indicator on the BLF for each of the connected system workpoints.

3.3 Installation and configuration of a BLF server

Install an optiClient BLF server on the HIP-xxx PC (Windows 2003). Configure all required pa-
rameters on the optiClient Attendant of the HiPath 3800 and HiPath 3500 for a common busy
state indicator.
Configure a busy state indicator on all optiClient Attendants for each of the connected system
workpoints of the HiPath 3500 and HiPath 3800.

3.4 Installation and configuration of the optiClient BLF

Install an optiClient BLF on the HIP-xxx PC in your work group. Configure a busy state indicator
on the optiClient BLF for each of the connected system workpoints of the HiPath 3500 and Hi-
Path 3800.

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optiClient Attendant V8.0 Siemens

4 Solution

4.1 Installation and configuration on HiPath 3500

Install an optiClient Attendant Version 8.0 on the APP-xxx PC (Windows XP) in the lab. Use
the IP workpoint x160 as call attendant and configure all required call attendant parameters in
the HiPath 3500 for the optiClient Attendant.
Configure a busy indicator on the BLF for each of the connected system workpoints.

Solution:

4.2 Installation and configuration on HiPath 3800

Install an optiClient Attendant Version 8.0 on the APT-xxx PC (Windows XP) in the lecture
room. Use the IP workpoint x390 as call attendant and configure all required call attendant pa-
rameters in the HiPath 3500 for the optiClient Attendant.
Configure a busy indicator on the BLF for each of the connected system workpoints.

Solution:

4.3 Installation and configuration of a BLF server

Install an optiClient BLF server on the HIP-xxx PC (Windows 2003). Configure all required pa-
rameters on the optiClient Attendant of the HiPath 3800 and HiPath 3500 for a common busy
state indicator.
Configure a busy state indicator on all optiClient Attendants for each of the connected system
workpoints of the HiPath 3500 and HiPath 3800.

Solution:

4.4 Installation and configuration of the optiClient BLF

Install an optiClient BLF on the HIP-xxx PC in your work group. Configure a busy state indicator
on the optiClient BLF for each of the connected system workpoints of the HiPath 3500 and Hi-
Path 3800.

Solution:

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© 2007 Siemens AG