Am I Ready?

– Team Coach/Shift Supervisor/Kitchen Team Leader

Name: Business:
GM: RBM:
Current Role: Desired Role:

Overall Outcome: Needs Support On the way Achieved Exceeded

Am I ready...To demonstrate my potential to move to TC/SS/KTL

Timescale: 1 - 3 months

Follow the ‘Am I Ready’ process to demonstrate to your GM and RBM that you have the potential, attitude and behaviours required for your next role. If you achieve or exceed you will be
nominated for the Team Leading development programme. If you need support or are on the way, a PDP (Personal Development Plan) is designed and agreed with timings for review. You
will have between 1-3 months to complete 3 activities associated with your desired role and gain the evidence to prove it. Good Luck.

The process

You’re Ready

Page 1
Am I Ready? – Team Coach/Shift Supervisor/Kitchen Team Leader

The Criteria – you must meet the criteria to begin the ‘Am I ready Process’ please explain how you meet the criteria in the boxes provided and review with your GM.

Personal Motivation – Why do you want to complete the Team Leading Development Programme?
Criteria Met?

Attendance/Timekeeping – Always early or on time. No more than 1 instance of lateness/absence in last 12 weeks (genuine illness/bereavement excepted). No AWOL.
Criteria Met?

Commitment to personal development – Able to put time in to self-study and complete activities.
Criteria Met?

Other Successful completion of probationary review. All eLearning & Training complete. No recent disciplinary. Valid work visa for at least next 12 months. Length of service 12 weeks +

M&B commitment – Knowledge of the brands, M&B vision and values. Professional: displaying positivity and pride?
Criteria Met?

Page 2
Am I Ready? – Team Coach/Shift Supervisor/Kitchen Team Leader

Choose 3 activities - These are divided into scorecards measures – people, practices, profit and guest so you can choose your activity based on your business needs. A good way to think about your
development is to “be able to do the role before you get the role”. Choose your activities and circle your selections, plan them in the designated space and agree SMART objectives with your GM.
Key to task completion: OB = Observation needed by GM EV = Evidence needed to show success over agreed timeframe, e.g.: video’s, figures from scorecard, pictures, training logs etc.

Scorecard Measure TM working towards TC/SS/KTL (Choose 3) Scorecard Measure TM working towards TC/SS/KTL (Choose 3)

Our People 1. Complete a ‘buzz brief’ with your team, including shift focus and key targets. Our Practices 1. Complete a Brand Standards Audit in your business. OB & EV
OB 2. Take on a practice scorecard measure, prepare targets and present
2. Complete skills training with a Team Member using the relevant STAR cards. these along with areas of focus at your team meeting. OB & EV
OB & EV
3. Give a colleague some feedback for their development. EV
Our Profits 1. Take on a profit scorecard measure, prepare targets and present these along Our Guests 1. Resolve a guest complaint using the SAS model, considering the
with areas of focus at your team meeting. OB & EV recovery guide without manager involvement. EV
2. Design and own a sales incentive over a 4-week period. EV 2. Review your Guest Voice and Trip Advisor comments and bring
suggestions for focus areas to your team meeting. EV

Task Why have you chosen this? Success Criteria agreed with GM Timescale

Page 3
Am I Ready? – Team Coach/Shift Supervisor/Kitchen Team Leader

The completed activities – record your method and outcomes here. Ensure you log full detail as your RBM will need to have a complete picture when reading it. Were the SMART
objectives that you agreed with your GM achieved? Rate yourself as - needed support/ On the way/ Achieved Expectation/Exceeded Expectation

Activity - What I did and how I did it The Results (Rate yourself)
NS OW AE EE

Page 4
Am I Ready? – Team Coach/Shift Supervisor/Kitchen Team Leader

Time to Reflect – Reflection is about self-awareness: think of your behaviours, your actions, your experiences, and your view of the task. Reflection promotes self-improvement by
learning from experiences and empowers you to make changes and behave in a different way. Think about positives and challenges of each activity in turn and answer the questions

What happened and who was involved? Why did it happen like that? What have I learnt and how will I apply it in the
future?

Page 5
Am I Ready? – Team Coach/Shift Supervisor/Kitchen Team Leader
Showing your competencies. Log your evidence towards meeting these competencies throughout your ‘Am I Ready’ journey. Your GM and RBM will want to know in detail
what you have done to prove you are competent in these areas. Your GM/RBM will rate you as: Needs support, on the way, achieved expectation or exceeded expectation.

For further support on competencies Click Here or go to www.trainwithmable.com Groups > Learning Support > Pages > Personal Development Plan & Appraisal Docs

Guest Obsessed - Acts with the guest in

mind and goes the extra mile.
NS OW AE EE

Win with our people – Supportive and

hard working. Has a ‘one team’ attitude
and outlook.
NS OW AE EE

Drive for results – Driven to exceed

business targets for self and team.
Balances the need for results and quality
standards.
NS OW AE EE
Communicating with clarity – Can
communicate clearly and articulately.
Can adapt style to meet audience.
NS OW AE EE

Self-starter and Self-motivated – Drives

themselves to achieve what is needed,
appears motivated to get a job done.
NS OW AE EE

Handling Pressure and Problems –

Operates well under pressure. Uses
initiative when confronted with
problems.
NS OW AE EE

Page 6
Am I Ready? – Team Coach/Shift Supervisor/Kitchen Team Leader

The sign off - AM I READY? - Once you have agreed with the GM that you are ready; you will meet with your RBM. You will present this completed document and they will
make the final decision as to whether you can be nominated for the Team Leading development programme.
RBM - Has this person successfully completed the ‘Am I ready?’ journey, scoring an overall of ‘Achieved’ or ‘Exceeded Expectation’ and is therefore ready
to progress onto the Development Programme?

Nominate for Team Leading Development Programme and complete the Go to www.trainwithmable.com Learning Support >STAR
Yes STAR TNA professional discussion for required role. TNA and Retail Management Group or click the link below

Go to www.trainwithmable.com Learning Support > Pages >

No GM to complete a PDP and set a new timeframe for completion
PDP or click the link below

Click Here for STAR Training Needs Analysis

Click Here for Personal Development Plan Form
Thinking about your next step within M&B? With Job Alerts you’ll hear about new jobs that match what you’re looking for. Click Here to Sign Up
RBM Comments:

Team Member Comments

Name: GM: RBM:

Sign: Sign: Sign:
Date: Date: Date:

Page 7
Am I Ready? – Team Coach/Shift Supervisor/Kitchen Team Leader

Team Leading Development Programme Details

I want to be a Team Coach… I want to be a Shift Supervisor… I want to be a Kitchen Team Leader…

For the journey to Team Coach, you’ll complete For the Journey to Shift Supervisor, you’ll For the Journey to Kitchen Team Leader, you’ll
the training set out below before you are complete the training set out below before you complete the training set out below before you
promoted. are promoted. are promoted.

 All Team Member Training  All Team Member Training  All Team Member Training
 Am I Ready? Tasks, reflection and sign off  Am I Ready? Tasks, reflection and sign off  Am I Ready? Tasks, reflection and sign off
 STAR –Team Coach  STAR –Shift Supervisor  STAR – Kitchen Team Leader
 Team Leading Development Programme  Team Leading Development Programme  Team Leading Development Programme
online workshops 1 - 5 online workshops 1 – 5 online workshops 1 – 5
 eLearning  eLearning
a. Cash, Tax and Stock (from Oct 17) a. Building Maintenance
b. Managing Security
When promoted you also have in role
c. Building Maintenance
development to commit to, therefore as part of
d. Electronic Leisure
your KTL role you will complete:
When promoted you also have in role
 Online workshops 6-10
development to commit to, therefore as part of
 Your business project
your SS role you will complete:

 Online workshops 6 - 10
 Your business project
 APLH / SCPLH and Personal Licence
application

Page 8