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CAUSAL ANALYSIS
Physical causes (Work Factors) - Tangible, material items failed in some way
Human causes (Unsafe Acts) - People did something wrong. or did not doing something
that was needed.
Organizational causes (Unsafe Conditions) - A system, process, or policy that people use
to make decisions or do their work is faulty
How to Conduct a Root Cause Analysis
Define the Problem
Collect Data
Identify Possible Causal Factors
Identify the Root Cause(s)
Recommend and Implement Solutions
Root Cause Analysis Tools
Five Whys Analysis
Fault Tree Analysis
Failure Mode and Effect Analysis
Fishbone Method
The 5 Whys- technique used in the Analyze phase of the Six Sigma DMAIC (Define, Measure,
Analyze, Improve, Control) methodology. It is a great Six Sigma tool that does not involve data
segmentation, hypothesis testing, regression or other advanced statistical tools, and in many
cases can be completed without a data collection plan.
How to Complete the 5 Whys
Write down the specific problem.
Ask Why the problem happens.
If the answer you just provided doesn’t identify the root cause of the problem that you
wrote down in Step 1, ask Why again and write that answer down.
Loop back to step 3 until the team is in agreement that the problem’s root cause is
identified.
Fault tree analysis (FTA) is a top down, deductive failure analysis in which an undesired state
of a system is analyzed using Boolean logic to combine a series of lower-level events.
Graphic Symbols
Event Symbols- used for primary events and intermediate events.
Symbol Use
Basic event failure or error in a system component or
element (example: switch stuck in open
position)
External event
normally expected to occur (not of itself a
fault)
Undeveloped event
an event about which insufficient information
is available, or which is of no consequence
Conditioning event
conditions that restrict or affect logic gates
(example: mode of operation in effect)
Gate Symbols- describe the relationship between input and output events.
Symbol Use Formatted: Centered
OR Gate Formatted Table
- the output occurs if any input occurs
Formatted: Centered
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CAUSAL ANALYSIS
AND Gate -the output occurs only if all inputs occur Formatted: Centered
(inputs are independent)
Priority AND gate - the output occurs if the inputs occur in a Formatted: Centered
specific sequence specified by a conditioning
event
Transfer Symbols- used to connect the inputs and outputs of related fault trees, such as
the fault tree of a subsystem to its system. NASA prepared a complete document about
FTA through practical incidents.
The failure mode and effects analysis (FMEA) is a technique aimed to find various modes for
failure within a system. Many manufacturing companies utilize this technique.
FMEA requires several steps to execute:
All failure modes (the way in which an observed failure occurs) must be determined.
How many times does a cause of failure occur?
What actions are implemented to prevent this cause from occurring again?
Are the actions effective and efficient?
The fishbone will help to visually display the many potential causes for a specific problem or
effect. It is particularly useful in a group setting and for situations in which little quantitative
data is available for analysis.