SHAILESH SHARMA

Male, 24

EDUCATION
Year Degree Institute/School Division/Specialization
2013-16 B.A. M.G.K.V.P. Varanasi 2nd
2012 XII (U.P. BOARD) R.M.S. inter College Allahabad 2nd(P.C.M.)
2010 X (U.P. BOARD) R.M.S. inter College Allahabad 2nd(Science Stream)

Professional Competencies
Advance Diploma Holder in Computer Applications(ADCA)
 Proficient in Photoshop, MS Word, MS Excel, MS PowerPoint
 Fluent in English, Hindi; Possess excellent communication and interpersonal skills
 Ability to deal professionally with a number of external and internal customers

WORK EXPERIENCE
Customer Support Executive Cogent-e-Service Pvt Ltd Nov ’15-Oct ‘16
 Acted as a Point of contact for KENT RO Purifier customer care Division
Roles and  Responsible for handling customer queries, feedback, complaints and request across India
Responsibilities  Liaised with dealers & customers to streamline processes & raised tickets for cust. support
 Handled 500+calls/day pan India; Overcame clients' objections to company products
 Mentored 200+ trainees to perpetuate customer relationship management principles
 1st person to be promoted to Assistant team leader for exhibiting excellent task execution
Achievements  Attained Best customer executive of the week 7 times following commendation from
supervisors and recommendation from peers

Customer Care officer Tech Mahindra Jan ’17-May ‘17

 Appointed as a customer care executive for Vodafone customer care Division.
Roles and  Responsible for troubleshooting and resolving queries of customers from Rajasthan
Responsibilities  Achieved a target of handling 250+ calls per day and ensured customer satisfaction
 Handled escalated and upset calls, maintained and updated the outbound call reports
 Demonstrated professional etiquette with customers; Resulted in 30% improved feedback
Achievements
 Provided technical assistance and gave suggestions to meet customers' expectations

Shift In charge Ashutosh Multispecialty Hospital Aug'2018 - Current

 Assigned the tasks of coordinating, supervising and managing daily activities of hospital
 Led a team of 20 to prioritize and schedule tasks in sync with cross-functional teams
Roles and  Liaised with clerical, technical, pharmacy, nursing dept. to provide managerial support
Responsibilities
 Acted as a Single point of contact for internal and external stakeholders during shift
 Maintained supporting paperwork & data entry; weekly service report to top management
 Maintained a seamless record of efficient staffing with proactive responses to employee
sickness, turnover, and unreliable attendance.
Achievements
 Tactfully handled confrontational or stressful interactions with the public

CONTACT INFO:
Mob: +91-7007187431
Email: sharma.shailesh7388@gmail.com
Correspondence Add: Ward No. 13, Alinagar, Mughalsarai, 232101, Uttar Pradesh