Res. Address: Flat No.

D-41, Noman Complex, 13 D/3, Gulshan-e-Iqbal,

Karachi.
Cell: 0332-2527699
Email: nabeel.hassan1992@gmail.com , Nabeel.hassan@tcs.com.pk

v SYEDNabeel
Syed NABEEL Hasan
HASSAN

I want to do something unique in the place where growth is promised and new thoughts and ideas are motivated and
encouraged, and where there is a culture of “Lets learn something new today”
I want to do something unique in the place where growth is promised and new thoughts and ideas

Profile:
Academics:
Masters of Business Administration (SCM) 2016 (In Process)
Institute of Business and Technology

Bachelors in Business Administration (Hons.) 2012-2016 (Completed)

Institute of Business and Technology
Cumulative GPA: 3.68

- Higher Secondary School 2011

Govt. College Formen, Nazimabad
Pre-Engineering

- Secondary School 2009

B.F.E.S.
Computer Sciences
 Experience:
 Team Lead – Customer Service Operations (May 17 – Present)
Description:
The Team Leader role is to ensure that every customer is facilitated in a friendly, professional and timely manner
by his team. The job also includes reporting of daily stats to manager and senior manager. This person will also
resolve heightened cases of customers and will inculcate company core values in the team.

Key Responsibilities:

 To conduct training sessions of newly hired Service Ambassadors and Work from Home FSAs
 Identify escalated cases and take necessary steps to correct them.
 Assist team in their issues.
 Report daily statistical data to senior manager.
 Formulate weekly roster of on Floor and Work From Home Agents
 Originate monthly KPI report of the agents
 Make timely payroll of the agents who performed extra duties.
 Counsel agents when needed
 Perform other related duties as requested.

 Executive Service Ambassador at TCS Pvt Ltd. (Sep- 15 – May 17)

 To provide caring friendly and efficient services to customers, positive response to their calls.
 Providing full suite of TCS customer service offerings (e.g. product enquiries, shipment status, tracking etc)
to all parties contacting TCS via customer service hotline. Understanding Customers queries and provide
1st call resolution.
 To provide the tracking history of customer. And initiate the customer complains
 Maintain the all (K.P.I.S) according to the standard.
 To take the part of training session.
 To work with punctuality and perform duties with dignity. Have the complete knowledge of company
policy and sop.

 Internee at United Bank Ltd. (UBL) 6wks

 To learn and perform all the branch operations. For e.g. Inward/Outward Clearing, Remittance, Solve Discrepancy
in Accounts, Account opening, Check Book Order, Credit/Debit Card Requests etc.

 Eager to learn more.

Intellectual Skills:
 Leadership Abilities
 Team Management Skills
 Team Leadership
 Good Communication Skills
 Customer Experience
 Diversity

Area of Interest:
 Logistics and Supply Chain
 Business Administration
 Customer Relations
Courses and Certifications:
 Excel and Financial Modeling.
 English for Business and Entrepreneurship
 First Time Managers by Learning Minds group. (A corporate training
conducted by TCS).

Personal Details:

- Father’s Name: Syed Baqar Hasan (Late)

- Nationality: Pakistani
- NIC No: 42201-6516670-7
- Date of Birth: 6th June 1993
- Marital Status: Single.

References will be furnished upon request.