Professional Documents
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This report contains information that is confidential and proprietary to Company, Inc. and is solely for
the use of Company, Inc. personnel and its agents. No part of it may be used, circulated, quoted, or
reproduced for distribution outside Company, Inc. If you are not the intended recipient of this
document, you are hereby notified that the use, circulation, quoting, or reproducing of this document is
strictly prohibited and may be unlawful.
Average Annual Estimates per Vehicle Ratios per Vehicle U.S. Market Size
Vehicle Type Revenue Insurance Fuel Lease Expense Margin Mileage Per Mile Rate Rate Operation Earnings
Limousines (85"-130") $92,800 $5,172 $6,240 $14,340 $25,752 $67,048 35,400 $1.89 $76 $104 9,100 $610
Limousines (<85") $74,300 $4,728 $5,532 $10,284 $20,544 $53,756 34,700 $1.55 $59 $81 8,700 $468
Buses $175,500 $11,688 $9,228 $37,440 $58,356 $117,144 50,000 $2.34 $102 $229 6,600 $773
Vans $60,200 $4,212 $6,636 $6,924 $17,772 $42,428 35,000 $1.21 $56 $96 9,600 $407
Sedans $85,300 $7,776 $6,168 $7,128 $21,072 $64,228 50,700 $1.27 $45 $64 47,000 $3,019
Mini-Coaches $78,800 $5,880 $6,132 $14,976 $26,988 $51,812 30,400 $1.70 $84 $155 N/A N/A
SUVs $89,200 $6,396 $11,460 $11,964 $29,820 $59,380 19,900 $2.98 $79 $108 3,300 $196
50,000 $3,500
$2,500
30,000 $2,000
20,000 $1,500
$1,000
10,000
$500
0 $0
Limousines Limousines
Sedans Vans Buses SUVs
(85"-130") (<85")
Vehicles 47,000 9,600 9,100 8,700 6,600 3,300
Earnings $3,019 $407 $610 $468 $773 $196
SUVs easily outearn busses in terms of earnings per mile driven, with sedans near the bottom of this metric, due in
part to their low price point (see Section 2.2). Busses command higher earnings per fleet vehicle (see Domestic
Totals per Vehicle above) because of their higher rental rates and lower miles driven per engagement than SUVs.
60,000 $3.50
Average Annual Mileage (x1000)
$2.50
40,000 $2.34
$1.89 $2.00
30,000 $1.70
$1.55 $1.50
20,000 $1.27 $1.21
$1.00
10,000 $0.50
0 $0.00
Limousines Limousines Mini-
Sedans Buses Vans SUVs
(85"-130") (<85") Coaches
Avg. Mileage 50,700 50,000 35,400 35,000 34,700 30,400 19,900
Avg. Earn/Mile $1.27 $2.34 $1.89 $1.21 $1.55 $1.70 $2.98
$250
$229
$200
$150 $155
$0
Mini- Limousines Limousines
Buses SUVs Vans Sedans
Coaches (85"-130") (<85")
Hourly $102 $84 $79 $76 $59 $56 $45
Transfer $229 $155 $108 $104 $81 $96 $64
Limousines (<85") 857 461 394 1,712 Note: Average Insurance Cost: $546
Average Fuel Cost: $612
Average Lease Payment: $1,227
Vans 577 553 351 1,481
Average Total Cost: $2,385
These price points, expenses, and mileage figures yield the following annual operating margins by vehicle. Recall
that the number of sedans in use account for their significantly larger share of total market revenue.
Revenue
$176 Expense
Margin
$58 $93
$85 $89
$74 $79
$60
$26 $21 $30
$117 $21 $27
$18
$67 $64 $59 $54 $52 $42
Sources of Revenue
2000 2001
Businesses are demanding a broader variety of ground vehicle services in the interests of enhancing
efficiency for their employees and clients. Although other forms of ground transportation are available
(e.g. taxis, busses, rental cars), none provide the same quality and dependability. Furthermore, individuals
provide a steady and predictable stream of revenue susceptible to economic cycles but responsive to
increased luxury spending during boom times. Various events such as upscale corporate engagements, VIP
transportation, proms, weddings, and “nights on the town” require chauffeur-driven limousine service.
2 Livery: Businesses that offers vehicles, such as automobiles or boats, for hire.
3 Does not include Sedans or standard Vans & SUVs, which account for 56% of COMPANY’ business
Cash
26%
Credit
48%
Billed
26%
Although the industry enjoys only a 26% potential exposure to bad debt (26% of accounts are billed,
industry-wide), COMPANY, due to its large percentage of repeat business and dependable corporate client
relationships, has a larger percentage of its revenues coming from direct billing:
5.2. Operators
The chauffeur-driven limousine industry is, by definition, part of the local passenger transportation sector
(see Appendix C for a breakdown of industry and sub-industry codes). Because of the nature of highly
localized services, the industry is extremely fragmented. Of the approximately 10,200 operators employing
58,000 chauffeur-driven vehicles, no operator owns more than 5% of the market.5 And this estimation of
market size does not include the countless licensed independent owner-operators and unlicensed, or
“gypsy” limousine companies. Competitor, the largest operator, comprises 4.7% of the market with a fleet
of 483 vehicles.6 More than half the operators have fewer than five cars:
>20 Vehicles 9%
Another metric used to illustrate industry fragmentation is the percentage of operators generating low
revenues (i.e. less than $500,000 annually) vs. those generating high revenues (e.g. greater than $27 million
annually). 80% of U.S. operators in 1999 fell into the former category:
From these percentages, it is possible to estimate (based on 10,200 operators) that only about 800
companies had $1 million or more in revenues. Extrapolating from these data by vehicle type, LCT further
estimates that 56% of operators took in $100,000 or less, 31% of operators took in $100,000 to $250,000,
and 13% reported revenues between a quarter- and a half-million dollars.
Generally speaking, the larger livery companies tend to place a greater emphasis on reputation because it is
one of the unique competitive advantages they can exploit. Their vehicles need to be recycled more often
and they tend to have a younger fleet than smaller operators. Because the latter category make up a larger
percent of the nationwide fleet, it is not surprising that the vast majority of operators run vehicles older than
a few years:
19%
14%
9%
In 2000, the total sales for chauffeured vehicle services were $5 billion. Because of fragmentation and
difficulty of classifying services as livery, limousine, luxury vehicle, or some variation, estimates of the
total number of domestic operators, fleet size and corresponding revenues vary widely depending on
source:
In a 2002 survey conducted by LCT, half of operators reported affiliations with networks, although larger
operators tend to work through networks.:
21+ Vehicles
11-20 Vehicles
U.S. Total
4-10 Vehicles
50% 50%
1-3 Vehicles
Source: LCT
29% (5,900)
16% (2,000)
5.4. Employees
Employees are full-time hires who drive fleet vehicles. COMPANY operates under such an arrangement,
in which the company pays a salary and withholds payroll takes. The company also budgets a benefits load
similar to a typical corporation (generally around 15% of salaries). This load covers health insurance,
worker’s comp, and a 401(k) plan. The company owns the cars and is responsible for all associated costs,
including corporate overhead.
A notable exception to the employee model is that of Competitor. Their strategy calls for converting all
chauffeurs into owner/operators who work as independent contractors. The benefit to this model is evident
in the chart below: it translates to a higher net income. However, COMPANY is able to do a more
thorough job of ensuring clients a higher level of security and quality of service; the company performs
security and background checks for each of its chauffeurs, a surprisingly rare practice in the industry and
one for which, based on empirical evidence, customers are willing to pay up to twice as much.
Furthermore, a number of chauffeurs in the COMPANY fleet are former police officers. When striking
affiliate agreements (see the next section for a discussion on Affiliates), COMPANY looks for a similarly
rigorous screening process for those operators who hire chauffeurs as full-time employees.
5.5. Affiliates
COMPANY strives to serve its customers in every major U.S. city nationwide. It does so by contracting
with a minimum of up to three companies, called “affiliates”, in every major U.S. city not serviced by a
COMPANY-owned vehicle. Currently, COMPANY has approximately 2500 affiliates, which are
independent, typically small owner/operations, serving 320 U.S. cities. Affiliates act as transparent
‘extensions’ of the network’s fleet, following their protocols, guidelines, and dress codes so as to be
indistinguishable from any other COMPANY chauffeur-driven vehicle. Because affiliate relationships are
typically non-exclusive, many affiliates also have their own local clients.
Rates are negotiated ahead of time with both clients and affiliates, and COMPANY manages all client
contact. There is no financial relationship between passenger and driver/operator with the exception of
gratuities. As the need arises to serve a client in a city in which it does not directly operate, COMPANY
acts like a dispatch center and calls upon an affiliate.
Preliminary analysis of the Independent Owner/Operator model produces the following figures:
In exchange for the referral, an affiliate keeps approximately 75% of the gross fare. The gross is the
amount remaining after an agent, if any, receives their 10% commission. So for example, if the fare comes
to $100 plus a $20 gratuity and $10 in tolls and parking fees, the affiliate first receives $30 for the
incidentals. Then, if a travel agent called in the ride to COMPANY, they receive 10% of the $100 fare.
The affiliate receives 80% of the remaining $90 ($72). COMPANY receives 20% of the remaining $90
($18). All monetary transactions are handled by COMPANY except gratuities. Note that commissions
may be more or less than 20%, and that this is just a hypothetical scenario.
All car-related expenses are paid by the affiliate, including fuel, insurance, car payments, and maintenance.
COMPANY pays for its corporate overhead. Affiliate agreements are generally non-binding and can be
abandoned at any time by either party.
The advantages to COMPANY of having an affiliate network are twofold: first, the network operator is
able to service its clients wherever they happen to be, thus retaining all their business and cultivating the
relationship at all times. Second, the COMPANY brand name permeates the entire country and provides
transparency so that the client receives the same level and breadth of service, giving the appearance of a
ubiquitous presence.
5.7. Chauffeurs
Chauffeurs drive limousines and private cars to various destinations such as airports, hotels, weddings,
corporate events, and individuals’ “nights on the town”. They may also provide full-time service to private
and corporate clients who employ them. In addition to driving, chauffeurs are responsible for loading
luggage, automobile maintenance & safety, fueling, and stocking client amenities.
US Department of Labor (DOL) data indicate that taxi drivers and chauffeurs held an estimated 132,000
jobs in 1998. Approximately half of these chauffeurs worked for limousine companies and about a third
were self-employed, while the rest were privately employed.
According to a 1999 LCT survey, independent contractors represent slightly less than half of all chauffeur
jobs, and they receive a commission of approximately 46%:
Commission Split
Independent 54%
Employees 46% to
Contractors
55% to Network
45%
Contractor
7,000
6,000
5,000
4,000
3,000
2,000
1,000
0
1982
1983
1984
1985
1986
1987
1988
1989
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
Source: Limousine & Chauffeured T ransportation
As a proxy for industry revenue growth, a schedule of average price points for Sedan rental over the last thirteen
years indicates a compound annual growth rate of 2.7%, which is greater than the rate of inflation by
approximately 0.2 percentage points7
7 Based on 2.5% annual rate of inflation in 2001 according to the U.S. Department of Labor, Bureau of Labor Statistics, 8/10/01
1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998
6.2. Competition
6.2.1. Competitive Landscape
In the context of the estimated 10,200 to 20,300 domestic operators, large chauffeur-driven limousine
networks such as COMPANY, Competitor, Competitor 2, and Competitor 3 typically describe their
fleets by operating units in regional markets, and their networks by the number of affiliates and
vehicles available for contract work in cities out of range of their fleets. Although figures on market
share by fleet size are difficult to estimate, “competition” vis-à-vis COMPANY consists of the
largest network operators in the United States.
6.2.2. Competitor
The largest international network of chauffeur-driven limousines is Competitor, whose size, reach, and
policies & procedures provide an industry-standard snapshot of chauffeur-driven limousine business.
The company brought private in 1998. Competitor is believed to be the largest international network of
owned and operated chauffeur-driven vehicle companies, licensees, and affiliates. As of 1999 they had a
presence in 480 cities in 75 countries.8
Competitor’s fleet consists primarily of independent owner/operators driving chauffeured sedans,
limousines, vans, minibuses, and motor coaches (i.e. busses with a capacity of 50 passengers). In 1999,
Competitor’s fleet extended to Boston, Chicago, Detroit, Hartford, Indianapolis, Jacksonville, London, San
Diego, Miami, Chicago, Paris, Philadelphia, Bakersfield, Stamford (CT), Washington DC, and West Palm
Beach. Vehicles owned and operated by the corporate entity accounted for 87.4% of the company’s
revenue, up from 84.4% in 1998. In addition, the company’s 37 licensees served 105 cities domestically
and 88 cities abroad.
Licensees receive the right to use the Competitor name, participate in training and consulting programs,
travel directory listing, bulk purchasing arrangements for vehicle sales & maintenance, and national sales
and marketing services.
A central reservation department runs a proprietary computer system that receives reservations through:
• Toll free telephone
7.2. Expansion
7.2.1. Product Line Extension
Because of COMPANY’ strong roots in the Reno community, its reputation as the ‘best of breed’
among the hospitality industry, and its size (the company runs the second-largest fleet of limousines
in Nevada), a potential $10 million infusion through the sale of a 48% share in the company9 would
provide an unprecedented opportunity to expand service to taxicabs. This option is more heavily
favored by ownership than that of consolidating limousine operations.
The potential first step of this strategy has been taken with the purchase of Valley Taxi, which
operates 8 vehicles out of Lloyd, Nevada.
7.2.2. Acquisition
Growing the fleet of chauffeur-driven limousines provides an opportunity for COMPANY to achieve
economies of scale through centralized training, reservation systems, and administrative costs. A
lucrative and immediate opportunity is to consolidate the industry in the existing markets where
COMPANY owns a sizeable share. The ultra-fragmented nature of chauffeur-driven limousine
operations provides an ample field of potential targets.
A unique challenge of the Reno operation was to adapt the company’s successful strategies to the
new market. The Reno operation has been expanded to over 30 vehicles and runs an extensive
airport shuttle services. While the San Diego and Chicago cars can be turned over more frequently,
COMPANY founder and President believes the company cannot service the debt necessary to own
the number of vehicles necessary to operate a fleet in Reno, so the strategy has been to purchase the
cars outright and run them longer without debt service.
Company estimates suggest there is an additional $10 million in revenues available through key
acquisitions, including Competitor 3 (with $40 million yearly revenue) and Competitor 4 ($45 million).
9 Based on an P/E of approximately 1-2 multiples lower than that of the recent liquidity event for Competitor.
10 COMPANY Estimates
An industry distribution by 5-year total revenues (i.e. All COMPANY accounts) reveals how significant the
hotel business is to COMPANY:
Travel/Trans.
21%
Hotel
54%
Media/Ent.
19%
Business
6%
Hotel
Travel/Transportation
Media/Entertainment
Business
Revenue x $1,000
The Top 10 Accounts by Operating Unit (excluding Boulder) consolidated from 1998-2002 (E) are as
follows (note that the scales differ across diagrams)11:
11 Note the Jets account is distributed across the various Operating Units as billed
In terms of yearly trips, San Diego consistently has more hires than Chicago, but Reno also beats Chicago three out
of five years. In 1999 and 2001, Reno actually had more hires than any other city.
As a consequence of Chicago’s close approximation to San Diego gross revenues and significantly fewer trips, its
Revenue per Trip leads that of all regions across the board with the exception of Boulder in 2001. Reno trails all
cities by a large margin, suggesting that its trips are shorter, despite the fact that the Reno fleet makes a very large
number of trips each year.
A five-year revenue consolidation yields no surprises, with Chicago edging out San Diego, Reno squarely in the
middle, and Bakersfield beating out Boulder.
Consolidating the number of trips into a five-year figure, it is noteworthy that Reno approaches the San Diego
market in terms of number of trips, edging out Chicago by a very small margin.
Chicago assignments are the most lucrative when calculated over a five-year period, with LA and Boulder nearly
deadlocked. As suggested above, Reno rides yield significantly lower revenue, arguably because of the relatively
small distances driven in this city.
(Model Year) 1996 1997 1998 1999 2000 2001 2002 2003
(Age in Years) 7 6 5 4 3 2 1 0
Category Avg Age:
Sedan 2 48 49 22 22 10 2.7
Coach 3 2 8 13 26 3 2.8
Limo 1 25 71 1 3.3
Van 1 4 3 11 11 5 5 3.5
# of Model Year 1 7 8 92 144 53 31 10 3.0