Professional Documents
Culture Documents
Policy Summary
This is just a summary of the Policy. You’ll find the full terms, conditions and exceptions in the Full
Protection Insurance Policy Document and the accompanying Certificate of Insurance.
The following vehicles are not covered by the Please refer to the “Cooling-off period and
Policy: cancellation” section in the Policy Document
a) motorhomes, campervans, commercial for full details.
vehicles, motorcycles or mopeds.
Any complaints?
Making a claim We aim to provide You with the best level of
To claim, please visit service. However, if You have a complaint,
www.rentalcars.com/CustomerService.do please email
within 3 months of the day the Rental Vehicle insurancecomplaints@rentalcars.com. If We
was damaged, was stolen, or broke down. don’t deal with Your complaint within 4 weeks,
Please refer to the “How to make a claim” or You’re not satisfied with Our response, You
section in the Policy Document for full details. ultimately have the right to complain to:
a) The Complaints Officer, Malta Financial
Cancelling the Policy Services Authority, Notabile Road,
Attard, BKR14 Malta.
Visit the Rentalcars.com website at
Email: consumerinfo@mfsa.com.mt
www.rentalcars.com > Manage booking,
b) UK Financial Ombudsman Service,
where You will be able to cancel Your Policy
Exchange Tower, London E14 9SR.
online.
Email: complaint.info@financial-
a) Before the start date of Your Car Rental ombudsman.org.uk
Agreement, You can cancel the Policy
(and receive a full refund) at any time. Please refer to the “Complaints” section in the
Policy Document for full details.