CASS - Customized Airline

SERVICES Support Solutions

For Continued Competitive Operation

 What is Cass 1. Services during aircraft acquisition
SERVICES

INTRODUCTION
Fokker Services, established in 1996
as the integrated services provider
for Fokker aircraft, continues to fully
support the worldwide community
of Fokker aircraft for decades
to come. As the Type Certificate
Holder for all Fokker types, Fokker
Services is the premier organization
to provide comprehensive support
services to aircraft operators,
owners and asset management
organizations.
Customized Airline Support
Solutions encompass a full scope
of services that cover the
supportive needs of Fokker
operators throughout the entire
fleet development cycle. Fokker
aircraft are flown worldwide by a
variety of operators with diverging
support organizations and requiring
tailor-made support solutions.
Therefore, Fokker Services offers
the opportunity to customize
the required support package by
offering Customized Airline Support
Solutions.
Customized Airline Support Solutions
(CASS) are based on Fokker Services’
extensive experience in providing
customer support to operators,
accumulated over more than 4
decades. Fokker Services’ strength lies
in the ability to cover the entire fleet
development cycle at an airline.
In-depth knowledge of Fokker aircraft,
combined with the ability to think as
an airline enables Fokker Services to
develop support programs that truly
benefit and add value for the customer.
Fleet Development
1.1 Remarketing Support Services,
assist (start-up) operators in evaluating
the introduction of a Fokker aircraft
type into their fleet. Tailored studies
can be carried out on the operational
and/or technical suitability and the
economic viability of the Fokker aircraft.
Such studies may include customized
performance studies, operating costs
and/or fleet commonality analyses.
1.2 Aircraft Validation Services,
provide assistance to an owner or
operator having a Type Certificate
for a Fokker aircraft type validated by
the National Airworthiness Authority
(NAA) of the country of registration.
If required, assistance can also be
provided to obtain a Certificate of
Airworthiness for individual aircraft in
the fleet of an operator.
1.3 Pre-acquisition Survey and - maintenance and modifications,
Inspection, consists of expert found to be required as a result of a
assistance in both reviewing and pre-lease or pre-purchase inspection
auditing the technical records and - re-configuration, dictated by the NAA
establishing the technical status of the of the country of operation, e.g. as a
aircraft. In consultation with the (start result of the aircraft validation exercise
up) operator, extensive functional and - re-configuration, required by the
operational checks of the major aircraft operator in order to be able to fulfill
systems can be carried out to provide the required mission profile or meet
an in-depth look at the aircraft’s fleet commonality.
maintenance status and condition.
1.4 Pre-delivery Maintenance and
Re-configuration, is set up to bring
the aircraft to the desired maintenance
status and configuration. The need for
pre-delivery maintenance and
re-configuration can be derived from
one of the following sources:
- maintenance and modifications,
due to the aircraft

General Terms and Standard

Conditions (GTSC)

GTSC describe the standard

provisions under which products
and services are supplied by Fokker
Services. Any deviations from the
GTSC that are mutually agreed
upon between Fokker Services and
the customer are detailed in a Letter
Agreement.

For Continued Competitive Operation


SERVICES
Continued Airworthiness
Service Agreement (CASA)
CASA is the basic contractual
agreement between Fokker Services
and operators, which is intended
to ensure the safeguarding of the
continued airworthiness of Fokker
fleet and to finance part of the
cost for the activities related to
maintaining the Type Certificate for
the aircraft.
MyFokkerFleet.com
MyFokkerFleet.com supports the
operator in his day-to-day activities
to keep the aircraft on line.
Whether it is related to the use of
web-based documentation, spares
availability, e-ordening, order status,
track & trace, the performance of
a maintenance task or a technical
operational issue, the information
required is available in one of the
online support centers.
2. Initial services ensuring a success full start-up
2.1 ACMI (Aircraft, Crew,
Maintenance & Insurance)
Services, is offered through one of
Fokker Services’ dedicated partners.
ACMI Services enables the operator to
start up its operation within 6 weeks,
while it can focus on other operational
and commercial issues that are
associated with starting up an airline.
2.2 AOC (Air Operator Certificate)
Support Services: Fokker Services
is able to support operators to obtain
and maintain their AOC (Air Operator
Certificate):
- Support for CAMO (Continued
Airworthiness Management Approval)
activities
- Provide Maintenance Organization
Approval, Procedure, Workshop &
Health & Safety manual (Maintenance
Organization Consultancy)
- Support with obtaining / maintaining
an Aircraft Airworthiness Certificate
(COA)
- Safety Management Systems (SMS)
For Continued Competitive Operation
2.3 Flight Operation Support 2.7 Field Service Representative, types and associated individual aircraft and manning levels, and are in full
Services, support the operator in on-site support, in order to enhance configuration and modification compliance with the requirements of
various aspects of flight operations: the operational efficiency of the Fokker status information. These databases the NAA of the country of registration.
Specialized Services (take-off aircraft, can be provided through the allow Fokker Services to offer an The CMP can be a progressive program,
procedures, assistance to special stationing of an experienced Field array of documentation services such equalized program or a combination
flights, flight test), Flight Planning, Service Representative. He will be as Initial Documentation Services, of these two, either for High or Low
Flight Planning Software and Design of operating within your organization as Documentation Update or Integration Utilization Operation. In case a very
Standard Operating Policy. a partner. His main aim is to help your Services and Documentation Revision fast start-up is required, a Temporary
organization to achieve a smooth start- Services. The aim of these services Maintenance Program (TMP) covering
2.4 Flight Crew Training: Fokker up and trouble-free operation with the is to provide an operator with a the first year of operation, can be made
Services is able to assist an operator in Fokker aircraft. In addition, experienced complete and up-to-date set of available within a short lead-time. This
selecting training centers in Australia, licensed (B1 or B2) technicians can be manuals that reflect the specific will be subsequently superseded by the
Austria, France, Malaysia, Sweden, The stationed on-site to provide hands-on aircraft configuration of its fleet, and CMP, once it is available.
Netherlands and USA. maintenance support and on-the-job contains the instructions for continued
training during the initial introduction airworthiness. 2.10 Initial Provisioning Services,
2.5 Operational Training, including of the aircraft. includes assistance in defining an
the provision of (on-site) training to 2.9 Customized Maintenance initial spares package, and the initial
the customer’s operations department 2.8 Documentation Services: Program (CMP), containing scheduled supply of recommended parts. An
by highly experienced operations Fokker Services maintains the original maintenance tasks that are applicable initial provisioning recommendation
engineers. The training program will databases with the up-to-date to the operator’s fleet, are tailored to is supplied for: repairable parts,
cover a wide range of aspects, such as: standard operational and maintenance suit an operator’s specific operational expendable parts, special tools, test and
aircraft weight & balance and loading, information for the Fokker aircraft parameters, maintenance capabilities ground service equipment.
flight planning & performance, ground
procedures and flight procedures. A
smooth introduction of the aircraft is
thus ensured.
2.6 Maintenance Training, covering
a range of different training programs.
Below is a selection of the courses that
can be provided, either in-house or
on-site:
- Part-147 B1 Type Training
- Part-147 B2 Type Training
- Avionics course (non Part-147)
- Familiarization (FAM), which is
intended for management and
general staff members
- Engine Run-Up
- Power Plant Trouble-Shooting (non
Part-147)
- MSG-3 Analysis (non Part-147)
- Fuel Tank Safety (FTS)

SERVICES
CONTINUOUS IMPROVEMENT
Fokker Services’ logistic and technical
managers continuously develop
innovative logistic services to improve
availability and keep your upfront
investment and operating cost low.
Examples are: Availability, Reliability
and Aircraft Consultancy services.
Fokker Services invests in supporting
and optimizing your operation.
Choosing Fokker makes economic
sense. This is what existing operators
and start-up airlines are saying.
Over 200 airlines and operators
fly Fokker aircraft. Fokker Services
continuously invests in supporting
more than 600 flying Fokker aircraft
across the world for decades to
come.
3. Sustaining services optimizing mature operation
3.1 Maintenance Advisory
Services: Fokker Services can assist
the operator by performing a Company
Survey by experienced personnel who
will review the maintenance-related
activities of the operator. Moreover,
this service is also offered to ‚start-
up‘ operators who are beginning to
establish a maintenance facility to
support their aircraft fleet.
3.2 Line and Base Maintenance,
is offered through Fokker Services’
facilities in Singapore, our sister
company Fokker Aircraft Services
in The Netherlands and selected
dedicated partners around the globe.
Maintenance personnel involved is
highly experienced with the Fokker
aircraft and are capable to perform
any work package (both line & base
maintenance). Moreover, MRO AOG
Services (damage assessment and/
or repair, sheet metal work, landing
For Continued Competitive Operation
gear services, non destructive testing,
composite repair), interior & exterior
activities (cabin upgrades, aircraft
painting) and a large variety of
modification and conversion services
are provided as well.
3.3 Recurrent Maintenance
Training programs, aim for the
refreshment of the knowledge level of
technicians and improve their ability
to maintain the aircraft in a safe and
economic way. Refresher courses allow
operators to comply with the applicable
airworthiness requirements.
3.4 Engineering Support Services,
guarantee round-the-clock service
engineering and AOG support,
including damage assessment & repair
advice, aircraft survey, field service
representative and on-site maintenance
support / on-the-job training.
3.5 Documentation Revision
Services, keep your documentation
up-to-date and incorporate the latest
in-service experience on issues related
to airworthiness and economics of
operation.
3.6 Reliability Engineering
Services, support an operator with
specific knowledge, systems and
guidance to improve its fleet reliability. - a forward exchange service providing
With strong analytical skills, airline
experience and sophisticated business
intelligence systems, Fokker Services
manages the three phases of the
reliability process: Reporting, Analysis
and Recommendations.
3.7 Surplus Trader Services, support the exchange pool).
you to unlock your capital tied-up in
surplus inventory; and selling your pre-
owned surplus at a market competitive
price level.
3.8 Consumable & Expendable
Services (CES), are logistic services that
minimize investment in consumable
and expendable parts required to
operate the aircraft and maximizes the
availability of these parts.
3.9 The ABACUS program, is
our main logistic program, taking
care of extensive availability of high-
value rotables without the need for
significant up-front investment and
resources. It hinges on three integrated
elements:
- a lease stock located on-site with the
operator, which serves to cover AOG
needs,
component availability from an
exchange pool of high value and
critical components,
- a maintenance, a repair and overhaul
service (see below topic) for all
unserviceable units (after repair or
overhaul, the unit will be returned to
3.10 Component Maintenance
Repair and Overhaul services
(CMRO), covering maintenance,
repair and overhaul service of airframe
rotables for a fixed fee per flight hour
in conjunction with the ABACUS
program described above.
3.11 Inventory Optimization
Analysis, provides insight in the
optimum between investment and
availability. It is a service solution,
tailored to the operator‘s dynamics.
3.12 In-Service Support, developed
to provide the operator with an on-
site dedicated logistic representative
for all your service support, resulting
in reduced administration burden and
logistics cost.
SERVICES
Fokker Services B.V.
P.O. Box 231
2150 AE Nieuw-Vennep
The Netherlands
Tel. +31 252 627 000
www.fokkerservices.com
Fokker Services Inc.
5169 Southridge Parkway
Suite 100
Atlanta, Georgia 30349
United States of America
Tel. +1 770 991 4368
www.fokkerservices.com
Fokker Services Asia Pte. Ltd
Building 139, Piccadilly
East Camp, Seletar Airport
Singapore 798378
Singapore
Tel. +65 6481 1080
www.fokkerservices.com
For Continued Competitive Operation
The Customized Airline Support Solutions (CASS) are a set of services,
tailored to the particular needs and circumstances of its users. CASS
brings better optimization between the various support elements. It
utilizes the full breadth of capabilities that Fokker Services offers and
supplemented by capabilities of dedicated partners. The Customized
Airline Support Solutions provide one-stop-shop opportunities for all
support needs, and allows the customer to minimize costs.
Through the optimization and integration of services into one program, the
cumulative operating cost will be lower than otherwise would be the case.
Fokker Services offers the Customized Airline Support Solution as a “Services
by the Hour” (Flight Hour) agreement. This solution gives the customer the
advantages of predictable cash flows and operating costs, whilst eliminating
the need for large amounts of working capital during the critical start-up
phase. The combination of the Customized Airline Support Solution services
with the flexibility and know-how of Fokker Services give the operator a
sustainable competitive advantage.
Customized Airline Support Solution advantages:
tailor-made solution
smooth start-up one-stop-shop opportunities
optimized mature operation TDR full breadth of services
DOC
predictable cash flows access to OEM know-how
PAX
lower operating costs lower working capital
lower indirect costs lower operational skills
Contact
For further information, send an email to: info.fokkerservices@fokker.com
www.FLYFokker.com
www.fokkerservices.com
www.myfokkerfleet.com