It's true that there are two sides to every story, hence I posted my story and gave you an

opportunity to respond to my story, but you didn't. Instead, all you did is what my friends on streets
call "pulling a dick move" you blocked me out, get your spin doctor to manipulate the story while
trying to garner support from the public so that you do not lose future sales over the mess you've
created.
In your usual perfidious style, you uttered incorrect statements knowing well that I wouldn't have
direct response on this page. I would understand why most people bought your side of the story
here coz you've twisted it. You have brought in information and the time of sale, which in actual fact
isn't entirely true. But this isn't about he time of sale, it's about what happened after sale, you
probably thought it was shrewd to conveniently bring this up.

LETS NOW DEAL WITH THE FACTS:

You claim in your statement that you take vehicle catching fire seriously, is that so? When I called
you to report that my vehicle caught fire, Karen Beaton from your office aid this to me(which is on
record): "So why are you telling us about it" does that sound like someone who's taking vehicle
catching fire seriously?
The other other people that I've since discovered who've had their Audi South Africa cars catching
fire experienced similar treatment.
You further claimed that when I reported my case to you, you took "immediate" action. This is not
true as there's evidence that of you trying to ignore me until I threatened to take this up with the
media via your twitter direct messaging account, it was only then that you sent me a grotesquely
drafted questionnaire for fire investigation purposes.

My car had the following problems which were never entirely resolved, and at the time of the
incident my lawyers had already prepared a law suite against you over some of these issues(this is
on record):
1. It had faulty entertainment system which was found to be faulty since the car was less than two
months old, and you repaired it 8 times, each one of your repair never lasted for more than two
months. This was still faulty at the time of the incident.
2. It had excessive oil consumption which your dealerships never fixed despite the fact that I took
this vehicle to them several times. They claimed that I should bring the vehicle in when I run out of
oil again.
3. I had spoiler malfunctioning which was faulty, you stated it wasn't, I won't go deep on this I'll
simply attach the pictures)
4. It had key recognition problem which, you only replaced the battery of the key, never inspected
the car coz you claimed it was fine, despite the fact that I showed your dealership short clip when I
got occasionally stuck because of this.
5. It had overheating problem, which once left me stranded in February this year. You told an untrue
story when you said you gave me courtesy car when this happened on the 13th,instead you told me
that you don't guarantee mobility(I raised my frustration on twitter about this)

LETS NOW DEAL WITH THE OFFERS WHICH YOU RAVED SO BRAGGADOCIOUS ABOUT:
1. R7900 offer - After you realised that you were unable to provide any solution to the
entertainment system you offered me R7900 which I kindly declined, it was clear at this point that
the issue was far deeper than the mere entertainment system as new issues were emerging. Your
gratuitous raving and ad nauseam genuflection of the motor vehicle's ombudsman is destabilizing
when one considers that this organisation is funded by vehicle manufacturers, hence I pointed out
that they are as useful as a husband in maternity ward during child delivery.
2. Offer to purchase my TT - Let's set something straight, this was not an offer to replace my car, this
was shrewdly presented as a"favor" to me while it wasn't. I have complained about my car since
2015 and Audi never wanted to replace it.The accumulated mileage was due to my long distance
trips between KZN, Cape Town and Limpopo. Audi knew well that this car had manufacturer's defect
but were disingenuous about it and still is. They only wanted me to trade in this vehicle so that I
could incur the losses for their market value valuation. How do you even talk about the market value
on the vehicle that was conspicuously defective since purchased brand new, why didn't you rather
replace it if you pride yourself to be the "premium brand"
So, yes I did decline this wiled trade in as it was not what our agreement was suppose to be.

I NOW DISCLOSE THE PHONE CALL MADE TO ME BY AUDI SA MD: MR TREVOR HILL.
After my social media posts garnered traction, Mr Hill called me in which he stated that his prime
reason for calling me was that my posts are damaging to him personally, that he doesn't understand
why I posted because Audi South Africa has already issued a worded apology to me. He further
stated that I'm benefiting from "public sympathy" through my social media posts.(this is on record).
He sounded to me as someone who has an inbuilt sense of human hierarchy, and callous lack of
empathy. His rather perfunctory option of overlooking the fact that I was on the phone with Audi
Assist when the car caught fire says more about Audi South Africa's customer service approach.

NOW I ADDRESS THE FIRE INVESTIGATION

Audi claims to hold high integrity and transparency, however after their investigation was concluded
I was never contacted by Audi nor was the report sent to me, I'm only seeing this much of details
about their investigation on this statement posted herein(facebook). I actually had to call Audi South
Africa after two months of not hearing from them to find out what was the status of their
investigation, and when I called them to inquire Karen Beaton asked me " So what exactly do you
want from us". If this is the highest integrity and transparency then the bar of ethics is too low to
clear.
I want to point out that the investigation questionnaire sent me asked about, the weather condition,
the condition of the ground on which the car was parked, the gps coordinates. Interestingly prior to
the incident, there car seats were failing to adjust on the day, the car had locked itself and was
witnessed by two law enforcement officers whom I have never met before. When the car locked me
out I made a call to Audi Assist, they told me that the dispatched the vehicle to where I was, and
when the car caught fire I was on the phone with Audi Assist as they were updating me on the
progress. Notice that these events were never asked to me in conducting their investigation, they
never requested the car key for this investigation, which hold crucial data of the vehicle. Their
investigation was centered around the remains of the car which was just a skeletal half frame and
ashes.

NOW I ADDRESS MY DEMANDS

My initial preference was for Audi to own up to this and compensate for the loss of the car without
getting my insurance to do so. Audi was showed no interest in this and indicated abdicated their
responsibility, so I had to rely on my insurance which did not compensate the loss in full.
This incident left me traumatized so much so that I have been attending counselling sessions since
April this year, I have also developed paranoia whenever I get into the car. In this incident I loss my
laptop, camera a few clothes. the laptop contained information of sentimental value in which no
amount of money in the world will sufficiently recompense, for I lost photos of my son's first day on
earth in it which I shall never recover. So when Mr Hill and his Audi South Africa crew blatantly
overlooked all these I asked them what price do they place on my life? They didn't answer that. So
yes I demanded R528 000 in compensation for the total loss, and if anyone thinks that I'm being
unreasonable then I respect their opinion,but this isn't about them, it's about me and the vehicle
which I paid for and didn't enjoy the uninterrupted use of it whilst it place my life at risk.
Audi claims that there were after market fitted on the vehicle, this is not true, the only after market
fitted was a tracking device. My vehicle was always at Audi dealership, and Audi are trying to tell me
that they were unable to detect the so-called "after market" with all the inspections they carried,
but could only picked it up after the vehicle had burnt down to ashes!!! This is just an attempt to put
a spin on this matters while trying to extricate themselves.

LETS NOW ADDRESS THE AUDI INTERNATIONAL RECALL

Audi stated that my TT is not among the list of vehicles which have been recalled by Audi. Audi
stated that only A4, A5, Q5 and A6 have been recalled. Well for your information Audi Luthando's A3
which he purchased last year brand new , also caught fire, so is Alex's Q3 and neither are on the list
of your recalled vehicles. Needless to state that the Kugas were never recalled until public outcry
was inevitable. So yes, you need to tell me what happened to my TT, stop trying to paint me as an
"extortionist" for your failure to deal with matters appropriately.
I'm not going to waste any further time discussing about the ombudsman's rulings for anyone who
ever dealt with the ombudsman can attest that they are as use as a "G' in lasagna.

THE SALE TRANSACTION

This was your trump card it seems, I thought we were talking about after sale, and not point of sale,
but I'll address this nonetheless. When you have the necessary wherewithal, price is not a decisive
factor, I purchased the vehicle coz I loved it, I didn't know about the unscrupulous dealing you did at
the time of sale until now, so thank you for that. This had nothing to do with the defective product
you sold me, which could have killed me, but nonetheless you spin doctors felt an insatiable need to
bring it in so that you may improve the picture you were trying to paint.
CONCLUSION
Audi SA has display gross amount of arrogance and lack of customer service spirit in dealing with me.
No sense of empathy was showed by Karen Beaton when she asked me why was I telling her about
my car catching fire when I reported the incident, she also asked me what I wanted from Audi when i
asked about the investigation finding since Audi was not reverting to me. Similarly no sense of
empathy was showed by Trevor Hill when he told me that I have benefited greatly through "public
sympathy" by posting my discontentment on social media, he further mentioned that the main
reason he called me was that the posts were damaging him personally, this is on record. This kind of
conduct goes in opposite direction to Audi SA claims of transparency and integrity and taking issue
of vehicle catching fire seriously.

Regards
Themba Mabasa