CURRICULUM-VITAE

MANOJ RAWAT

Email Id - Manojrawat201@gmail.com
Contact No - 8802721075
Address - Plot no-5, Mahesh garden
Najafgarh, New Delhi-110043
DOB - 7-June-1993

CAREER OBJECTIVE:

To commence my career in order to deliver performance by working in a stimulating

environment likewise to keep up with the rapid advancements in the industry. Currently looking
for an opportunity that goes parallel to my education and interest.

EDUCATIONAL QUALIFICATIONS:
.
 Graduation :DELHI UNIVERSITY(D.U)
 Completed - B.A (2011-2014)

 Higher Secondary Education (XII):GOVT.CO-EDSR.SEC.SCHOOL, CBSE, Delhi.

 Candidate for a Regular Ensemble, 2010-2011.

 Matriculation (X):GOVT. CO-ED SR. SEC. SCHOOL, CBSE, Delhi.

 Candidate for a Regular Ensemble, 2008-2009.

PROFESSIONAL QUALIFIACTIONS:

 Advanced diploma in Spanish language from Delhi University

 Diploma in Spanish language from Delhi University.

 Certificate in Spanish language from Delhi University

 Diploma in computer application From web.net institute
 Typing speed 35 WPM.

TECHNICALQUALIFIATION:

 Software Familiarities : MS OFFICE

 Operating System: win-xp, win7,win8 .
 Others: Adobe Acrobat , Photoshop ,Internet ,excel & e-mail
 Basic Knowledge on SAP technology.
.
ACOCATION AND INTERESTS:

 Learning effective communication, inter personal & soft skills.

 Interacting with new people.

 Visiting new places and acculturation of knowledge & values shared by a society
 Photography & Spirituality
 Travelling and exploring different cultures & traditions.

 Keen interest in playing video games, chatting and Dancing.

 Learning new languages is passion.
 Active member of library Cervantes (EMBASSY OF SPAIN) in CP New Delhi .
 Active member of Sports Complex, Dwarka .

Professional Experience: 4 years 8 months

Currently working with Accenture Solutions Pvt Ltd as Team Leader (Jul 17’ till Present)

Job profile: Finance

Key responsibilities ÷

 Participate in finance collaboration calls, knowledge sharing activities

 Analyze financial status and advise on corrective action
 Maintain security, integrity and business continuity controls and documents
 Complete detailed monthly close activities for projects in scope and presents to manager
for review.
 To ensure that all projects are invoiced correctly and on- time.
 Ensuring timely & accurate time recording; Establish reconciliation processes
 Producing weekly staffing report and reconciling total headcount numbers with forecast
 Achieving SLA/KPI which should always be in Green.

FORMER SENIOR LANGUAGE EXPERT AT IENERGIZER

Vegas (credit one bank) From May 2017 till Nov 2017

Key Responsibilities:-

 Worked on main application which was CAS to maintain 100% accuracy.

 Interacted with Latin American customers via emails, phone & chat to resolve queries
in Spanish language.
 Resolved the customer queries at the real time.
 Implementing & adhering to quality process compliance.
ACHIVEMENTS :

 Good interpersonal skill, analytical skill multi-tasking & ability to perform/handle

pressure/challenges.
 Engage team in quality updates, huddles and fun activities.
 Conduct quizzes for all the queues every month to ensure everybody is at the same level.
 Engage with client every week on quality and training updates and follow ups.
 Shadow new team members for ramp up in production floor.

Former Worked as Fraud Analyst with GENPACT

ADCC (ATM debit card claim) From Jan 2013- till jun 2016

Key Responsibilities

 Worked on main application which was TAT to maintain 100% accuracy.

 Interacted with Latin American customers via emails, phone & chat to resolve queries
in Spanish Language.
 Training new team members on the process.
 Resolved customer fraud claim via charge back and visa application.
 Implementing & adhering to quality process compliance.
 Reporting and escalating issues to the TL/Manager

Accomplishments, Workshops & Trainings Attended:

 Won employee of the month award in GENPACT twice.

 Won Shine star of GENPACT award
 Part of the Team of the quarter in GENPACT
 Won volleyball game once from GENPACT Team.
 E-mail essentials.
 Performance & People Management.
 Supervisory Development Program.
 Advanced Excel.

PERSONAL DOSSIER

 NATIONALITY: INDIAN
 RELIGION: HINDU
 LANGUAGES KNOWN: SPANISH, ENGLISH AND HINDI
 MARITAL STATUS: SINGLE
DECLARATION:

I hereby affirm that the information furnished in this form is true and correct.

(MANOJ RAWAT) Date: