KEY WORK EXPERIENCES

AMMAR FARHAN

Ammarfarhan1225@gmail.com

CUSTOMER EXPERIENCE
SUNWAY PALS LOYALTY SDN BHD
OCTOBER 2016 – PRESENT
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Muhammad Iskandar Bin Key Responsibilities
Kamarul ‘Arifin
F-3A04 Jalan Desa Palma,
Apartment Desa Palma,  Attend to members enquiries (Via Phone Calls,
71800 Nilai Negeri Sembilan Email, Walk in)

 Compile File /Report

OBJECTIVE
 Troubleshoot Sunway Pals Merchant Device, Top
To obtain a position as a Up Kiosk Machine, Pals Parking Reader
customer care representative
in a people-oriented
 Convert member points to parking credit
organization where my skills
in customer service is honed
and maximized in a  Attend students and tenants with their season
challenging environment to pass requirements
achieve the corporate goals.
 Coach teammates on troubleshooting devices
and attending to the Top Up Kiosk Machine

SKILLS  Handling cases and ensures that these are

resolved efficiently
Ability to work under pressure /
Quick
 Demonstrating device usage and deployment to
Learner / Responsible /
Creative / Good merchants
Team Player / Able to Multi Task /
 Promoting campaign particulars to both
Adaptive in a challenging
 members and merchants, monitoring merchant
environment / transaction limits, perform data entry and
Self Motivated document scanning

SPECIALTIES

Customer Service Skills

Loyalty Programmed Points
Investigation
System Deployment & Trouble-
Shooting
Training
EDUCATION &
EXTRA CURRICULAR
ACTIVITIES
PMR
SEKOLAH MENENGAH
KEBANGSAAN BUKIT BESAR
SPM
SEKOLAH MENENGAH KEBANGSAAN
BUKIT BESAR
(Unable to accomplish SPM
Examination due to personal
reasons)
School Prefect,
House team captain/president.
Represented the school in the
soccer team (form1-3)
OTHER WORK EXPERIENCES
Retail & Sales (3 years)
Sales Assistant / Store Keeper
SALES CONSULTANT
METRO OPTICAL GROUP
APRIL 2015 – SEPTEMBER 2016
Key Responsibilities
 Measure clients’ bridge and eye size, temple length,
vertex distance, pupillary distance, and optical
centers of eyes, using measuring devices
 Verify that finished lenses are ground to
specifications
 Prepare work orders and instructions for grinding
lenses and fabricating eyeglasses
 Assist clients in selecting frames according to style
and color, and ensure that frames are coordinated
with facial and eye measurements and optical
prescriptions
 Maintain records of customer prescriptions, work
orders, and payments
 Recommend specific lenses, lens coatings, and
frames to suit client needs.
 Sell goods such as contact lenses, spectacles,
sunglasses, and other goods related to eyes in
general.
 Heat, shape, or bend plastic or metal frames in
order to adjust eyeglasses to fit clients, using pliers
and hands.

2
Hospitality & Services (2
years)
Customer Service / Waiter