TABLE OF CONTENT

INTRODUCTION TO SIX SIGMA ................................... ERROR! BOOKMARK NOT DEFINED.

HISTORY OF SIX SIGMA ................................................ ERROR! BOOKMARK NOT DEFINED.
WHAT IS SIX SIGMA ........................................................ ERROR! BOOKMARK NOT DEFINED.
WHY SIX SIGMA DEVELOPMENT ? ............................ ERROR! BOOKMARK NOT DEFINED.
BENEFITS AND ADVANTAGES OF SIX SIGMA......... ERROR! BOOKMARK NOT DEFINED.
1. Improved Customer Loyalty ..........................................................Error! Bookmark not defined.
2. Customer Satisfaction ....................................................................Error! Bookmark not defined.
4. Business Results ............................................................................Error! Bookmark not defined.
5. Data Analysis Before Decision Making ........................................Error! Bookmark not defined.
6. Team Building ..............................................................................Error! Bookmark not defined.
7. Measure Value According to the Customer...................................Error! Bookmark not defined.
8. Effective Supply Chain Management ...........................................Error! Bookmark not defined.
9. Design and Redesign Products/Services ........................................Error! Bookmark not defined.
10. Develop Leadership Skills ..........................................................Error! Bookmark not defined.
11. Integration of Products, Services and Distribution ......................Error! Bookmark not defined.
12. Alignment with Strategy Vision, and Values ..............................Error! Bookmark not defined.
14. Supervisor Training .....................................................................Error! Bookmark not defined.
15. Generates Sustained Success .......................................................Error! Bookmark not defined.
16. Set a Performance Goal for Everyone ........................................Error! Bookmark not defined.
17. Enhance Value to Customers ......................................................Error! Bookmark not defined.
18. Accelerates the Rate Of Improvement ........................................Error! Bookmark not defined.
19. Promotes Learning And "Cross-Pollination"..............................Error! Bookmark not defined.
20. Executes Strategic Changes ........................................................Error! Bookmark not defined.
DO’S AND DON’TS OF SIX SIGMA................................ ERROR! BOOKMARK NOT DEFINED.
KEY CONCEPTS OF SIX SIGMA ................................... ERROR! BOOKMARK NOT DEFINED.
THEMES OF SIX SIGMA .................................................. ERROR! BOOKMARK NOT DEFINED.
THE SIX SIGMA ROADMAP ........................................... ERROR! BOOKMARK NOT DEFINED.
SIX SIGMA QUALITY TOOLS AND TEMPLATES ..... ERROR! BOOKMARK NOT DEFINED.
IS SIX SIGMA RIGHT FOR US NOW ? .......................... ERROR! BOOKMARK NOT DEFINED.
WHEN SIX SIGMA IS NOT RIGHT FOR AN ORGANIZATION .. ERROR! BOOKMARK NOT
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SIX SIGMA TRAINING ..................................................... ERROR! BOOKMARK NOT DEFINED.
TRAINING THE ORGANIZATION FOR SIX SIGMA . ERROR! BOOKMARK NOT DEFINED.
LARGE ORGANIZATIONS THAT HAVE ADOPTED SIX SIGMA....... ERROR! BOOKMARK
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USE SIX SIGMA TOOLS TO MEET ISO 9000 REQUIREMENTS ERROR! BOOKMARK NOT
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USE THE ISO 9000 FRAMEWORK TO ASSESS A SIX SIGMA SYSTEM ....................ERROR!
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SIX SIGMA AND QUALITY MANAGEMENT GLOSSARY .......... ERROR! BOOKMARK NOT
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CASE STUDY : SIX SIGMA IMPLEMENTATION IN BHARTI BROADBAND ...........ERROR!
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