ZACH HENDERSON

PORTFOLIO - 816-806-3860 - ZACHARYALANHENDERSON@GMAIL.COM

 Table of contents
Health care is Meet Cerner............................................................................... 4
Single patient record ............................................................. 10

too important to Interoperability......................................................................... 14

Cerner Ambulatory, today ................................................... 26

stay the same.™ Revenue cycle management services ............................. 42

Managing healthcare ............................................................. 48

Your Cerner Health Care Executives

Chris Lewis, M.D., FACHE

Sam Pettijohn Senior Vice President, Client Relationships
As the senior vice president of Client Relationships, Sam Pettijohn is responsible for all client activities,
including implementations, support and sales for Investor Owned and IDN business units. He is a
results-oriented executive who has driven exceptional growth, exceeded profitability targets and
restructured operations for greater productivity.
Physician Alignment
As chief medical officer (CMO) of Investor Owned, Dr. Chris Lewis partners with clinical and executive leaders
by leveraging his expertise in change management governance to guide their health care organizations on a
lifelong journey of continuous process improvement complemented by innovative information technology.

Tim Carlson Vice President and Sales Leader, Investor Owned
As the Vice President and Sales Leader of Investor Owned, Tim Carlson focuses on developing
strategic relationships with large Investor Owned health care organizations. He makes an impact on
clients by establishing value-based relationships toward better quality, enhanced safety and improved
operational efficiency.
Caleb Anderson Vice President, Ambulatory and Revenue Cycle
As the vice president of Cerner Ambulatory and Revenue Cycle, Caleb Anderson focuses on overseeing
client relationships, business development, and market facing initiatives that add value to ambulatory clients
across both clinical and revenue-cycle platforms.

American Academic Health System Chris Vernaci Director, Investor Owned

As a director within the Investor Owned Organization, Chris Vernaci focuses on managing relationships,
executing on strategy and delivering results with clients. He makes an impact on Cerner and our clients by
focusing first and foremost on relationships, both internally and externally. Chris drives to create alignment
between client business needs and Cerner solutions and services.
Lance Zeli Senior Director, Healthcare Executive
As the senior director, Health care Executive of Client Development, Lance Zeli serves as the clinical and
operational liaison between Cerner and clients during new business opportunities. Lance provides strategic
guidance to clients navigating the current and future changes in health care through appropriate health care
information technology decisions. He assists the sales teams and clients to navigate the sales process.

Connecting the community and beyond

Together with Cerner and

43.5M
A proud patient CommonWell Health Alliance,
records
co-founder of we will help our clinicians
Local interoperability Regional interoperability National interoperability provide patients with the

Cerner Connect securely with area labs,
pharmacies and external practices
Orders and results, Immunization
registry, ePrescribe, Direct messaging,
Connect to other health care providers in
your region
Orders and results, Immunization registry,
ePrescribe, Direct messaging, HIE
Access and share patient records best care possible by
regardless of where care is delivered providing a holistic view of a
CommonWell Health Alliance, Orders
and results, Immunization registry,
13.5M person's health history.
enrolled

today
HIE
Your business needs extend
outside of the boundaries of your
organization. Providers in your
community are referring patients to
you, you’re sending information to
area laboratories, communicating
with practices outside your
organization and viewing results
and patient alerts. Our connectivity
solutions allow you to connect
securely with these organizations to
share information and collaborate
electronically with other care
5 20
Our Connectivity Hub solutions provide
your organization with the capability to
share many types of clinical information
including electronic orders, results, clinical
documents, images, immunizations and
prescriptions. Our secure web messaging
functionality allows you to communicate
with other providers, helping to improve
continuity of care.
ePrescribe, Direct messaging, HIE people Sonney Sapra
Your organization's patients may
8,000
providers across
receive care in other parts of the 4,900 sites
Members represent
country. You need access to patient
3/4 of acute
records regardless of where care market and
is delivered. To exchange relevant 1/3 of ambulatory
market
clinical information with venues of care
nationwide, Cerner uses the services
provided by CommonWell Health
Alliance for: patient identification,
record location and retrieval, patient
consent management, certification,
authentication and auditing for trusted
21

RCM services by the numbers RCM services HealtheRegistries Examples of Packages in

Registries and scorecards: stratify and manage populations
available packages: development: The drive behind Cerner’s population health focus is to help
Cerner RevWorks provides complete, holistic and proactive support for financial operations for organizations of all size and specialty. Our Available and upcoming analytic packages people who are chronically ill to better manage their health, those
certified billing experts do more than process claims and manage denials; they lean on expertise, best practices and Cerner’s Business
who are at-risk to move to improved health and those who are
Manages over Revenue cycle services Office Services (BOS) to provide complete, holistic and proactive support for ambulatory financial key learnings harvested from a process
healthy to stay well. Using registries A1c
$3.9 billion
variety of analytic packages that include visualization and scorecards,
leadership has an average of of continuous analysis and improvement, performing above industry standards to achieve operations for practices of all size and specialty.

22 years of experience
tools and dashboards. Completion
Our certified billing experts do more than process claims and the highest results for our clients.
Cost and utilization Practice Bundles Our HealtheIntent-powered registries and scorecards solution providers can: COPD
management enables your organization to identify, attribute, measure and

42 states
For example, our cost and utilization claims-based
clients in monitor people and providers at a person and population level.
Account
Account Denial management
Denial management Patient / provider
Patient / provider
Patient/provider

530+
derived from payer claims and enrollment data. At
resolution
resolution & prevention
and prevention experience
experience
experience its core, this package is a set of standard reports and Contract analytics Quality
Complications HealtheRegistries is a chronic condition and wellness registry
SM
Identify Include
Tableau dashboards that showcase quality assurance, measures solution, which leverages clinical, financial and operational data
people: people in the
Claims processing Denial mitigation Adoption of culture
Adoption of culture as well as a comparison of measures across providers, across disparate sources and normalizes the data into meaningful appropriate registries:
RCM associates What is this person’s

51 125
practices, payers and plans. information. Members are identified, attributed, measured and
acute ambulatory Payment posting Root cause analysis Loyalty
Loyalty
Emergency monitored at an individual or population level. HealtheRegistries
latest health and
care data?
According to this person’s
health and care data,
clients clients Online bill pay Translation to accurate Patient advocacy
Patient advocacy

11. 4 million
department is he or she diabetic
charge transactions A package can run as a standalone application or Home care Readmissions also provides the ability to identify, score and predict risks of or hypertensive?
Self pay Increased referrals
Increased referrals utilization
live or across Analysis of technical and be accessed within the enterprise data warehouse. individuals or populations to allow targeted interventions to be
Accurate payer
under contract 45 specialties reimbursement clinical denials Packages support areas such as operational, financial, implemented. HealtheRegistries is designed to enable: Attribute Pinpoint
annual EDI transactions clinical and care continuum analytics. people to the gaps in care:
• Quality measurements for chronic conditions and wellness right providers:
Continuous analysis and improvement: Pharmacy spend
Infection control Who is the person’s
If this person is diabetic,
has he or she had a foot
and adherence
Intelligence + expertise primary care provider? exam or A1C test?
• Scorecard performance at the provider and organizational level
OVER FOUR DECADES OF RCM EXPERIENCE
• Generic and therapeutic substitution views
Measure Monitor
1 Revenue cycle • Member outreach outcomes: at the person or
Is this person’s A1C population level:
being managed? What should the clinician
focus on for this person
or population?

48 49 56 57

demo/sales books for cerner

 A standard of excellence Recent contracts
Crawford Memorial Hospital
CommunityWorks has more than 180 clients in 40 states Robinson, Illinois

30
CommunityWorks Katherine Shaw Bethea Hospital

Connecting communities over 450,000 Dixon, Illinois

physician users Mayo Regional Hospital

through innovation in Dover-Foxcroft, Maine

new clients
85% eligible, live clients
Neshoba County General Hospital
health care
in 2017
Philadelphia, Mississippi
HIMSS stage 6 acute facilities
Northeastern Health System
Tahlequah, Oklahoma
CommunityWorks manages EIGHT domains
Perry County Memorial Hospital
13 hospitals named iVantage 2018 Top 100 Critical Access Hospitals Perryville, Missouri

Crawford Memorial Hospital

100% Best in KLAS hospitals named
Robinson, Illinois
retention remote hosting Most Wired
(2009-2018) rural category (2017) Katherine Shaw Bethea Hospital
Dixon, Illinois
CommunityWorks employs more than 500 associates

Cibola General Hospital

4 5

Cerner’s Texas footprint

Comprehensive population Award-winning solutions and

health management strategies services for health care IT

The now and the next

We’re all about the important trends in health IT. We predict them. We study
them. We set them. And we make sure our solutions are ready for them.

Like big data. We’re not just ready for it – we’ve already put it to work.
Health care organizations deal with huge amounts of internal and external Connected physician Connectivity across the
data: financial, demographic, clinical. We show that data to providers so that client community continuum of care
they can make the best possible clinical decisions for their patients. We give
population health teams access to that data so they can better understand Cerner Acute clients
and serve their communities. And we capture that data and make it Cerner CommWx clients
consumable so that you can use it to streamline your revenue cycle.

Since we began in 1979, we’ve kept one foot in the present and one in the
future. We are dedicated to maintaining a single EHR, and we are always
expanding and evolving our vision of the next-generation platform for
managing the health of your population.
Uninterrupted system Predictable total cost
management of ownership

8 9 6

demo/sales books for cerner

 Medicaid care coordination Understanding

SOCIAL
At Cerner, we focus on connecting traditional venues, the care continuum and advanced information about
individuals’ lifestyles to empower them to be active participants in their health and care.
Half of all deaths in the U.S. involve behavioral causes.1
Our programmable, comprehensive suite of solutions and services enables you to: Behaviors associated with good health and a healthy
• Know and predict what will happen within a population lifestyle are strongly shaped by social factors.
• Engage individuals, their families and care teams to act
• Manage to an optimal outcome to improve health and care The impact of social determinants of health on the
Medicaid population provides insight into potential barriers

determinants of health
Connect beneficiary care:
and opportunities to improve health and decrease health
Put data into action with Medicaid care coordination. Gather data, generate population- and person-level insights
care expenses.
and engage beneficiaries to facilitate long-term health and financial outcome improvements.

Employment • Income • Expenses • Debt

Social • Nutrition • Access to healthy options
Economic

12.9%
community Economic
stability stability
Education
Conditions
Health
of Medicaid households say
Medications they can’t afford to eat
balanced meals2
Environment Treatments
Gather social determinants
of health and clinical data Transportation • Safety • Parks
• Playgrounds • Walkability • Housing
Social factors and behaviors strongly
Neighborhood

$26,000
impact the health of a population.
and physical
environment
Understand data at a population level
Identify patterns and correlations within a population
to define focus areas, enabling the greatest impact in estimated annual health care costs per homeless
to health and financial outcomes. Medicaid enrollee compared to

$5,790 on average3
Chronic conditions Literacy • Language • Early childhood education
• Vocational training • Higher education
Cancer
Education

58.8%
Acute conditions
Wellness
ACO
Identify needs by segmenting of adults in the Medicaid target population
HEDIS
the population into registries have no prior experience with Medicaid, low
Develop programs and interventions based on the needs of the health insurance literacy and few sources of
population identified in registries to align with state goals and health insurance information
realize financial improvements.

Social integration • Community engagement

• Support systems • Discrimination
Social and

30%
community
context

of adult Medicaid beneficiaries with

Engage beneficiaries Determine the most Enable care Monitor and disabilities reported insufficient social
early appropriate care vanue coordination analyze data and emotional support4
Mitigate expensive Use evidence-based Provide actionable Continually add
conditions for research and individual insights and push data to evaluate,
beneficiaries data to guide transitions education through modify and adjust
through early across the continuum – the portal, providing findings. Then, drive Health coverage • Provider availability
intervention and providing care at a higher additional resources, outcomes with • Access to care • Quality of care
proactive care to or lower level of care than such as educational programs tailored

9.8%
facilitate optimal needed can result in materials and to meet the Health and
outcomes. readmissions and more scheduled person, provider,
costly treatment for the appointments. organization and
health care
beneficiary and state. state needs.

of Medicaid beneficiaries have

trouble finding a doctor, or were
told that coverage or new patients
were not accepted5

Want to learn more?

Connecting traditional venues, the health continuum and advanced information about a person’s
lifestyle can empower people to be more involved in their health and care. For more information
about social determinants of health for Medicaid beneficiaries, visit cerner.com/sdoh.

Improve communication
Empower beneficiaries to be more engaged and informed about their health and care,
and an active part of their care team through provider communication,
care oversight and access to medical information via their patient portal.
1
(McGinnis JM, Williams-Russo P, Knickman JR. The case for more active policy attention to health promotion.
Health Aff (Millwood) 2002;21:78–93.)
2
http://www.chcs.org/media/Housing-SGC-Brief_Final2.pdf
3
http://hrms.urban.org/briefs/medicaid_experience.html
4
DH-17 Increase the proportion of adults with disabilities who report sufficient social and emotional support
5
MACStats: Medicaid and CHIP Data Book, December 2016, pg 12
1712038934_Pop_Health_Medicaid_Care_Coordination_v1/Mar2018

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