Assessment Report/Checklist: Systems: QMS ISO 9001 (2008) & EMS ISO 14001 (2004)

BRSM
Systems: QMS ISO 9001 (2008) & EMS ISO 14001 (2004)
Assessment Report/Checklist
Form 009

CLIENT‐ORGANIZATION (NAME): Iran China Clay Industries Co.
PHYSICAL LOCATION(s): 5th km of Marand‐Julfa Road, Marand, East
Azarbayjan, Iran
Stage II Audit Date(s): 16 Jan 2016
Stage I Audit Date(s): 23 to 25 Jan 2016
NAICS (or NACE) CODE 08.12 &9.90
NAICS : North America Industry Classification System (if you operate within the EC you may use NACE)
ISO 9001 EXCLUSIONS: 7.3, 7.5.2 & 7.5.4

Assessment objectives: Local regulators, ISO9001:2008 & ISO
14001:2004

ASSESSMENT TEAM INFORMATION
Assessment Team Leader, ATL Mojtaba Ramezani
Assessor 2 Faezeh Ashourzadeh

Note: Adjusting the language within this form to the type of activity and nature of the organization is acceptable.
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We pursuit to assure that client‐organization adheres to the protection of communities and consumers. This is to
1 follow the intent to the substitution of the word “identify” to the word “determine” as part of the importance to
the processes being capable of achieving desired outputs (including consumer’s well‐being).
2 Scope of activities Mining and processing of kaolin
Operation license from the Ministry of industry and trade No. 1‐389/ ‫ل‬
3 Legal status 
valid until 2018
4 Integrate Quality and Environment Management System
Company uses a fully integrated system, workers call it system, not QMS
OR EMS, they call it system such as Mr. Mehrwarzan in purchase
department or Mr. Asgari Dump Truck driver.
System has been established here from 4 years ago, but, first internal
General audit is for 2 years ago.
Requirements – Documents observed as below:
4.1 What is the As first stage report, company has been developed documentation 
implementation / system, based on audit finding, documentation system is fit to the
transition date? organization needs based on audit objective.
As “Master list of documents” date of date of issuing all procedures and
work instruction, procedures, drawings, CPs, OPCs and related document
to this integrated system. Last update of this form is for 3/jan/2016
Integrated Manual contains EMS related procedures too.
QMS‐EMS system based on Integrated Manual, organization mentioned
how they implemented ISO9001:2008 AND ISO14002:2004 CLAUSES in
Documentation their organization through their Integrated manual.
4.2 Requirements Documents contains: 
(includes records) Level1: Integrated policy and Integrated manual
Level2: procedures
Level3: executive work instructions and forms
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: March 2013 Page 2 of 21
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QMS‐EMS system based on Quality Manual, organization mentioned
how they implemented ISO9001:2008 AND ISO14002:2004 CLAUSES in
their organization through their Integrated Manual or referenced
documents.
IMS manual with last revision 00 was checked. All exclusions, production
scope, and history of organization were defined in the manual.
Organization chart as manual attachment was checked.
Integrated Manual and attachments “Organization chart, process map,
4.2.2 Quality Manual
process identification forms has been observed.

Exclusions:
7.5.4 customer property, because company accepting customer property
is not in their scope and policy
7.3: all products have global standards and D&D is not in company
policy. Company will not define technical requirement of kaolin.
7.5.2: resulting output can be verified by subsequent monitoring or
measurement
Organization uses “PR-QA-01-00” as procedure of control of documents
and records, procedures contains requirement of QMS and there is
records as below:
1- Record of “master list of documents with code F0-QA-03 containing
last version of documents and date of issue, date of revisions and
4.2. Control of distribution key (as 4.1) upon this key, there are record of F0-QA-04 for
Documents each unite that received related documents such as record of F0‐QA‐04 
for HSE department.
2- There is no review for any documents from establishment. Company
added marketing to sale department in march 2015, record of procedure
of “sales and marketing” development has been observed on 9 march
2015.
Procedure of control of records PR-QA-01-00, were checked. In clause
5.9 of this procedure organization documented how they should dispose
4.2.4 Control of Records records. 
Form “PR-MA-02-01” is designed to for records and document
disposition
4.3 Environmental planning
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Mr. Navasaleh was interviewed. Pr-HSE-01-00 Identification and

assessment of environmental aspects on date September 2015.
Highest risk significant environmental aspect is destroying mountains in
process mining, as contract No 23445/‫ن‬ with natural resources
organization, Marand kaolin mines belongs to owners of this company
where as company shall help government to build 15000 M2 green
Is there a environment in Azerbaijan Providence plus 5% of sales amount.
Second significant E aspect is making dust, company uses dust collector
procedure for
(back filter system) to reduce ambient air that I mention in 4.5.1 of this
identifying
report.
Pr-HSE-01-00
environmental

aspects relevant to With this system company recycles dust to kaolin dust which is usable in
system.
4.3.1
the activities,
Third high risk significant environmental aspect is waste water,
AR
processes,
company uses two lakes (dam), one of them is online second one is
products, and
offline, in any time company can use one of dam as needed.
services of the
Company calculates RPN as below:
organization, et all
RPN above 300 shall be controlled urgently within one month (high risk
considering risk?
significant environmental aspect )
RPN between 150-300 shall be controlled-reduced with one year (medum
risk environmental aspect )
RPN below 150 shall be discussed in Environment team.
There were no identified aspect for:
soil pollution because of oil leakage in maintenance
resource use (Steam water from the tailings dam)
Legal Requirements identification is described in “Pr-HSE-06-00 Legal
Requirements and Others”
(Fo‐HSE‐41), (Fo‐HSE‐42), (Fo‐HSE‐43) are records related to this
procedure.
A record for identification and self decelelaration has been observed for
“waste water treatment” on September 2015. This record verified by
Legal local DOE of east Azerbaijan on September 2015
4.3.2 Requirements and “green industry” regulation identified and self assessment by EQMS 
Others team, team Leader is Mr. Navasaleh.
Finding are such as below:
air pollution TLV which “zist azma Azerbaijan” has been measured
environmental indexes related to “green industry” And measurement
report shows filters performance are effective.
This report verified by local DOE of east Azerbaijan on April 2015.
4.4 Environmental implementation and operation
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Pr-HSE-03-00 Communication, Consultation & Participation was

checked.
Organization chart as part of system manual was checked.
Participation of personnel is thought forms and seasonally meetings,
responsible of gathering and doing as appropriate is HSE manager which
it mentioned in company’s jobs standard book Fo-Tr-01-00 for HSE
manager. Its approved by CEO (Top manager) on April 2013.
For 2015 there are 350 inputs, from this offers/reports eight of them is on
Communication/ execution.
4.4.1 Internal There is record of a prize 15000000 Rial for Mr Shahbande for offering 
communication an improvement in back filter of milling unit on January 2016.
Records of customer satisfaction evaluation and interested parties include

share holders are checked, reports are every 4 month, last one was for
November 2016. Member of boards extended time for CEO to next two
years. Member of boards has approved decision of CEO to Make a park
in Marand’s city for people.
Communications with suppliers are evidenced via supplier evaluation
procedure, as follow in report.
Yes, procedure PR-HSE-04 Operational Control which contains how
company controls its Environmental aspects which should be controlled
and DOE requirements controls such as water waste control and air
pollution.
Work instructions from Wi-HSE-01-00 to 16 and WI-AD-17-00 to 53
related to (integrated for EMS and OHSMS which EMS is our concern)
Such as Wi-HSE-16-00 savings in power consumption and Instructions
to prevent environmental pollution by drivers WTI‐AD‐34‐00
Checklist of maintenance of dust collectors has been checked for date of
September and Novemeber 2015.
Change management is part of this procedure too. There is no change in
method, machine and environment in 2015.
Pr-HSE-04-00
Every two month, Mr Navasaleh should check if there is any change in
Operational infrastructure process production or resources containing human resource.
4.4.2
Control There is 27 attached checklists and 8 work instruction to control wasting
AR
and consumption.
I observed monthly checklists of chimney and 7S for December 2015.
GMP was as defined in work instruction based on surveys and
observations of audit team.
There was a gasoline leakage in exploration camp No.2 while drilling.
Lift truck “Dump Truck diagnosis certificate” did not extended from
2014, as responsible says company gave a request to ISIRI of Azabayjan
and showed us the money recipe for January 2014 for this purpose, after
four times following up there is no action regarding this. In green industry
self compliance company reported such cases ( over all two cases) and
DOE accepted this because there is no another choice for company.
HSE checklists regarding observation and plans show effective
monitoring and control of EMS system.
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ICC has provided PR-HSE-05 Emergency Preparedness and Response

Mr. Navasaleh was interviewed.
Emergency situations had been identified by the organization that some
drills records were checked, totally there aer 8 scenarios and two of them
is most possible to occur.
e.g. scenario was as below:
Emergency1 We assume that line no2, water cycle face problem to transfer water from
4.4.3 Preparedness and unit 1 to the dam 2, in the drill responsible shall: 
Response 1- Transfer un-treated water from unit 2 to dame 1 temporary
2- Identify root cause and find out what is the impede
Unit results:
Accuracy 85%
Timing 100%
Total effectiveness 90%
Drill was documented on January 2016
4.5 Checking

1
Consider that in certain global regions other terms apply (e.g. contingency, accident)
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There is a work instruction for monitoring and measurement of

environmental aspects “Pr-HSE-02-00 Environmental key indexes
monitoring & Evaluation and Compliance ”
As regulation of DOE (department of Environment” ICC has a contract
with “zist azma Azerbaijan” which is an environment-test-body
accredited by DOE (Department of environment of IRAN).
Report of Green industry(regulators compliance) of year first quarter
1394 (July 2015) on 10/04/1394 is observed by me, its verified by
Azerbaijan DOE too, they passes TLVs Such as:
Exhaust Hall 1 Hall 2
Nox 33 35
NO2 0.3 0.6
CO 8 9
There are no output to out of cycling system from Dams

Environmental Septic system water output results are as below:
4.5.1 Monitoring and 
Measurement BOD 20, which is the standard rate <100
COD 70 was the standard of <200

Energy Consumption Indicator(Thousands Rials):

July August September October November December
3200 1735 3500 3670 3345 4000
Environmental noise is measured average level is 35 DB which IRAN

TLV: “less than 75 DB in open lands such as ICC factory.
Fe in waste water of organization is less than 3 Mg/l and result is
“negative” as TLV
As the result of the report, they are meeting IRAN regulatory TLVs so
they should audit in next six month.
All above analysis was in FORM FR-HSE-17 written by HSE manager
Mr. navasaleh and approved by MR. Mr. Halimi.
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Mr. Navasaleh and Mr. Halimi were interviewed.

HSE Process Pr-HSE-02-00 Environmental key indexes monitoring &
Evaluation and Compliance were established by the organization.
Measurement of Environmental Pollutants and Harmful Agents of
Workplaces were checked which had been compared with legal values. It
Evaluation and had been done by “zist azma Azerbaijan” Some results were checked e.g.
4.5.2
Compliance Also, environmental pollutants were checked which I mention in 4.5.1. 
As per required by Iranian DOE for environmental self-declaration,

organization self-declares its environmental performance annually that
some records were checked. This record verified by local DOE of east
Azerbaijan on September 2015.
5 Management responsibilities
Management Mr. Soleiman Nourozi was not in openings and closings just
5 minutes in the closings.
As they are number one of west Azerbaijan in environment we can
conclude that all these efforts are managed by a committed leader.
Management
5.1
Commitment
I interviewed some staff they know about quality and environmental 
aspects I did check restaurant, toilets, production line, mines all were tidy
and clean which shows culture and commitment.
Management and personnel’s committed to improvement in customer
satisfaction and organization due to policy.
Customer Focus –
Management committed to focus on customers in quality Policy, ICC is
5.2 (may relate to
installing ERP system. 
7.2.1 and 8.2.1)
IMS policy Po-Ma-01-00 last reviewed on September 2015 was

Environmental and evaluated. Objectives and targets were measureable and it cascaded from
5.3
Quality Policy policy and strategic objectives of the organization based on EFQM. 
Company is candidate of EFQM in last three years.
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IMS policy Po-Ma-01-00 last reviewed on September 2015 was

evaluated. Objectives and targets were measureable and it cascaded from
policy and strategic objectives of the organization based on EFQM.
Organization uses “Ch-Ma-01-00” to set, breakdown, monitor and

measure Objectives. Such as:
One: Increased levels of customer satisfaction by understanding their
needs and expectations
(Responsiveness towards customer satisfaction)
Operational targets:
1- Physical and chemical properties comply with the definition in
the contract
2- Moisture
3- Freedom from external contamination
4- Packing Quality
5- Delivery conditions Companies China Clay
Planning two: Compliance with environmental laws and reduce pollution
Quality/environme
5.4
ntal Objectives and
Operational targets: 
1‐ Reduce pollution from wastewater plant
targets
2‐ Reduce air pollution caused by smoke flares drains dryers

5.5 Responsibility, Authority and Communication
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I checked document “ICC ’s jobs book” as an attachment of manual, in

this book, Mr Noroozi set Mr. Halimi QA manager as his representative
in QMS and EMS.
Unite 2 staff
Guard
Maintenance
Responsible for quality control
Responsible for environment which is DOE supervisor too
Management representative in both EMS and QMS systems
Here is job description of Unite 2 staff’s chief:
Responsibility and
5.5.1
Authority Essential Responsibilities: 
 Monitor, control, and qualify state of milling equipment
 Observe and listen to operating machines or equipment in order to
diagnose machine malfunctions and to determine need for
adjustments or repairs.
as part of the book:
Education - 2 Year Technical/Associates Degree in Science, Math,
Engineering, Semi-Conductor Manufacturing or a related discipline or
equivalent military training/experience
Which Mr. khansalar is BS of industrial engineering and have 2 years of
experience is “songon copper mine”
Management Mr Noroozi set Mr. Halimi QA manager as his representative in QMS

5.5.2
Representative and EMS. 
5.6 Management Review
Procedure of management review Pr-QA-05-00 was checked. Total
management reviews is planned to conduct at least annually.
Records of last conducted management review dated 27.10.1394
September 2016 were checked. Some inputs and out puts are included
result of internal and external audits, result of organization environmental
performance, achievement to the objectives, result of corrective and
5.6.2 Review Inputs
preventive actions, result of incidents and accidents, compliance with 
statutory and regulatory regulation, results of customer feedback, etc.
Such as:
For EMS performance, RPN mean the end of the sixth month was 11 at
the end of December was reduced to 10.4
Outputs such as:

Extending green space (Maranad park project approval)
5.6.3 Review Output
New Criteria for process index indicators 
Drill for explosion in unit’s 1 warehouse.
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: March 2013 Page 10 of
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6
6.1 Refer to 6.2 ,6.3, 7.4 ,8.2.1
6.2 Human resources
Competence, Due to 5.5.1 personnel meet the requirements set by organization such as
6.2.1
6.2.2
Awareness and Mr. Khansalar “Unite 2 staff’s chief” and Mr. Halimi as MR. 
Training
Procedure of maintenance and preventive maintenance of software and
hardware Pr-Te-01-00 was checked. Safeguarding Environment and
delivery time is mission of this process.
Organization implemented industrial automation, which is production of
IT department, name of software is ICCPM regarding process mission.
Back upping system was defined by determining Raid 1, raid 2 and raid 5
depending on importance of data. All back up can be on servers and/or
tape back upping system, which done backup every day, every week, and
every months.
Company is installing ERP on whole organization main target is to ease
communication between main office and mine.
Process chief is supervising whole system through form “Process control
platform maintenance schedule Machinery Of‐The‐13‐00”
For each computer system an ID sheet Fo-Te-18-00 was defined include
hardware characteristics of each system.
Needed software maintenance including of updating of system programs,
and updating of antivirus system are done automatically via internet (vpn)
system.
There are one un-programmed overhaul for line 2 hydro cyclone on
Pr-Te-01
6.3 Infrastructure 21/4/1394 which stopped this line for a week. NC semi-Produced material 
came behind mills and reproduced with mixture on 50% as MOM No-233
with signature of Mr halimi and Mr Alizadeh verified By Mr. Elahe
Soghrati.
But there is no corrective action regarding planned emergency overhaul
that should done in four working days
Records of some request were checked such as requests:
U2-112334 on 12/6/1394 (September 2015) unite 2 mills and HSE-87363
emergency repair of ambulance, D28453427 (filtration dam2), and
Management8213329 (Mr. Halimi’s PC).
Environmental aspects are identified, analyzed and recorded in this unit
and Mr kheyrollahi knows about them.
Training Procedure Pr-Tr-01-00, implemented, I checked Regulatory

mandatory trainings for Mr. Halimi he passed 24 Hrs of training in year
1394 for labor ministry regulations and Mr. navasaleh passed 120 Hrs
new green industry requirements in DOE of east azarbaijan.
Mr hamidi’s Course about Drilling effectiveness is 62% and Mrs. Nouri
in exploration unite course about AutoCAD effectiveness is 100%.
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Company has clean and tidy environment.

Operation license from the Ministry of industry and trade No. 1-389/ ‫ل‬
6.4 Work Environment valid until 2018. 
they have implemented industrial housekeeping system (7s)
plus certification from labor ministry
7 Product Realization
All orders come to Tehran’s Office . such as order No. 6123 Narin Tile
needs 250 MT/ monthly 20-30 MT S1 Kaolin. Its communicated with Mr.
Aliziadeh production manager in 12/3/1392 (march 2014). Order was
traceable in office and production site very easily through an excel
format.
ICC has bought production line and technology from an Chinese-Poland
joint venture company; working criteria are adjusted in Control room by
Marandi or Mr ahmad Halimi (not MR, just similarity of name with Mr
Halimi the MR) and/or Mr. Aliziadeh.
QC pick samples every 2 Hours, as Mr Halimi, when customers give
Planning of special requirement through orders maybe sampling varies to every hours
7.1 Product as CP. 
Realization
There are 24 Work instruction for manufacturing Unit such as:
Crusher operation instructions and homogenized hall (Stalker
productivity claimers (‫)کاليمرھا‬ )
Instructions of grinding equitability
Instructions hydro cyclones for new line
Powder manufacturer's instructions (line 2)
Filter presses by launching exploitation of line 1
CP’s included for example grading for hydro cyclones line 2 is 2‐5 Cm.
Audit team interviewed more than 14 operators they were aware and
committed to their job and policy.
7.2 Customer related processes
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Procedure of sale Pr-Sa-01-00 was checked.

Sale of products is in Tehran’s office but dispatch is from Marand’s
production line. Based on direct customer orders.
needs 250 MT/ monthly 20-30 MT S1 Kaolin. Its communicated with
Mr. Aliziadeh production manager in 12/3/1392 (march 2014).
Determination of
Procedure of customer feedback evaluation P-18, and work instruction of
Requirements
7.2.1
Related to the
WI-BU-02-08 were checked. Customer satisfaction was evaluated via 
FR-BU-12. Customer complaints are recorded on FR-BU-13, and
Product followed up via corrective and preventive action if necessary.
Records of customer satisfaction evaluation related to second half of year
1394 up to first half of year 1394 was checked. Analyzing report include
comparing with last year result recorded on minute 94-1 dated 25.06.1394
were checked.
Records of received complaints dated 02, 12.05.1394, and 26.12.1394
were checked. Needed action were taken.
Sale of product are done via Mr. Kazemian’s office in Tehran.
Company uses CRM to communicate with customers.
Inquiries acquired by Direct customer order such as order No. 6123 Narin
Review of Tile needs 250 MT/ monthly 20-30 MT S1 Kaolin. Its communicated
Requirements with Mr. Aliziadeh production manager in 12/3/1392 (march 2014).
7.2.2
Related to the

Product Sale department based on warehouse reports will review customer order,
if it was acceptable, it will be change to the performer, after accepting by
customer, this request will be changed to the order.
Records of sale were checked such Narin Tile Co.
I choose Narin Tile because I audited there one years ago and they were
satisfied by their raw materials.
Sale of product are done via Mr. Kazemian’s office in Tehran.
Company uses CRM to communicate with customers.
Inquiries acquired by Direct customer order such as order No. 6123 Narin
Tile needs 250 MT/ monthly 20-30 MT S1 Kaolin. Its communicated
Customer with Mr. Aliziadeh production manager in 12/3/1392 (march 2014).
7.2.3
Communication

Sale department based on warehouse reports will review customer order,
if it was acceptable, it will be change to the performer, after accepting by
customer, this request will be changed to the order.
Records of sale were checked such Narin Tile Co.
I choose Narin Tile because I audited there one years ago and they were
satisfied by their raw materials.
7.3 Design and Development
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Design and
All products have global standards and D&D is not in company policy.
7.3.1 Development
Company will not define technical requirement of kaolin.
Planning
7.3.2 D & D Inputs NA
7.3.3 D & D Outputs NA
7.3.4 D & D Reviewing NA
7.3.5 Verification NA
Control of (D & D)
7.3.6 NA
Changes
Control of (D & D)
7.3.7 NA
Changes
7.4 Purchasing
Responsible: Mr. M. Kazemian
7.4.1 Purchasing Process For purchasing all needs shall come to general warehouse and from there 
shall fill form F0-st-01 and after approving authority chain will be given
Purchasing
7.4.2
Information
to Mr. Kazemian, Mr. Kazemian will recheck inqiry specification and if 
needed communicate with demander to ensure specifications. Such as
purchasing order for PPE for 12/1/1394 (march 2015) and Order No.921
6/7/1394 for Oil 60s, in this case Mr kazemian had a note behind the
purchase order which shows she confirmed brand of oil provider with Mr
Alizade Production manager the demander
Verification of Records of verification of above purchase orders have been checked.
7.4.3
Purchases
Suppliers evaluation record for “Albase Tehran tajhiz” for the PPE case is 
87% and for civil supplier is 98%
Contract No. 2884/93-20 date 1394/10/22 (Nov. 2015) with Civil supplier
“Iran sole” has been observed, in the contract clause 12 “Iran soole”
committed to do HSE as DOE and ICC requirements. In NC cases there
can be up to 30% contract as a penalty.
7.5 Production and Service Provision
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needs 250 MT/ monthly 20-30 MT S1 Kaolin. Its communicated with Mr.
Aliziadeh production manager in 12/3/1392 (march 2014). Order was
traceable in office and production site very easily through an excel
format.
ICC has bought production line and technology from an Chinese-Poland
joint venture company; working criteria are adjusted in Control room by
Marandi or Mr ahmad Halimi (not MR, just similarity of name with Mr
Halimi the MR) and/or Mr. Aliziadeh.
QC pick samples every 2 Hours, as Mr Halimi, when customers give
Control of special requirement through orders maybe sampling varies to every hours
7.5.1 Production and as CP. 
Service Provision
There are 24 Work instruction for manufacturing Unit such as:
Crusher operation instructions and homogenized hall (Stalker
productivity claimers (‫)کاليمرھا‬ )
Instructions of grinding equitability
Instructions hydro cyclones for new line
Powder manufacturer's instructions (line 2)
Filter presses by launching exploitation of line 1
CP’s included for example grading for hydro cyclones line 2 is 2‐5 Cm.
Audit team interviewed more than 14 operators they were aware and
committed to their job and policy.
Validation of
N/A
Processes for
7.5.2
Production and
all products are measurable inside company. In other word resulting 
output can be verified by subsequent monitoring or measurement
Service Provision
Company uses procedure Pr-QC-01-00 for this purpose.
For tractability, Identification Code is Date and production line 1 or 2, in
case of customer complaint Narin Tile date 12/3/1394 about moister,
Number of lot was 13940312-1 Chief was Mr Alizadeh,
Identification of raw material from Mines: before laboratory test report all
Identification and
7.5.3
Traceability
un-indentified raw material is in temporary place. 
Identification of semi-produced: in this case before qc approved, kaolin
will not go out of mills and hydro cyclones, it is impossible just in EM
cases that semi-produced material shall return before last bottle neck.
And for final product Identification Code is Date and production line 1 or
2
7.5.4 Customer Property NA
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Responsible: Mr. Mohammad Halimi (Not the MR!)

Procedure of warehousing Pr-Wh-01-00 was checked.
Work instruction of loading and delivery of products WI-ST-01-03 was

checked.
Daily delivery list will be issued and sent by sale department to the
product warehouse (via VPN) and products will be sent to the customer
Preservation of based on this list.
7.5.5 

Product Records of delivery will be recorded on St-Fo-04 for all products.
There are three ware houses, General, raw material and final products
warehouse which all of them using ERP system which are connected
together and sales department.
Lay outing are as planed layout verified by Mr. Mohammad Halimi, Mr.
Kazemian and Mr. Halimi the MR
ERP is a tool regarding Delivery time and EMS system together related to
objective one and two.
Instrumentation cheif is Mr. Marandi were interviewed. he knoewd about
company policy and objectives of system. He had a prize for offering a
Control of better PLC system in new hydro cyclone line.
All measurement resources are listed in Fo-Te-30, such as:
7.6 Monitoring and
Entrance digital scale (EDS-1388-01) which is calibrated by ISIRI of

Measuring Devices
Marand certification number is 84539436/23‫م‬
Pressure gauge serial 106 for new hydro cyclone certificate Number
925384/‫ غ‬it shows -2 Bar, which is calibrated in PLC system.
8 Measurement, Analysis and Improvement
8.2 Monitoring and Measuring
Pr-HSE-03-00 Communication, Consultation & Participation was
checked.
Records of customer satisfaction evaluation are checked, report was for
31/6/1394 (Sep. 2015) in form Fo-QA-15-00, average was 82.6 which
Customer has a 4% growth comparing last results.
8.2.1
Satisfaction Mr Kazemian analysis was recorded behind the chart and in letter 
No9353-‫ فروش‬to Mr. Noroozi.
Communications with suppliers are evidenced via supplier evaluation

procedure, as 7.4 in report.
Procedure
N-02
Auditors were independent and competent Mr Halimi, Mr Kazemian and
Mr navasaleh
Internal audit announcement form is announced on November 2015.
8.2.2 Internal Audits Checklist and audit report for “operation control” “corrective preventive 
actions” HSE” has been observed totally there were 32 NCs
NC are following up based on corrective action form such as corrective
actions with serial 13‐94, 20‐94 and 21‐94
Internal auditors has 19011 certificate from BSI training in Iran.
21
REFERENCE, AS
This Clause
APPLICABLE
Has been
mark √

Proceses indexes are in form “ EFQM PROCESS’S Dimention F‐Ma‐02‐00”
The process of data analysis:
The organization has 4 customer complaints in recent year.
Customer feedback has been done according to their survey, for
example, Mr. Smdbygy index is 95%.

Monitoring and analysis of customer feedback showed, the average
customer satisfaction rate of 82.6% is achieved, the session
management review the intended purpose in the future period of 1395,
90% were considered.
Analysis of monitoring and measurement processes 1394 Managing the
review meeting is proposed:

Environmental process:
Monitoring and
organization did not have any penalty this year, last year there was
8.2.3 Measurement
150000000 Rials penalty but this year is the first year they ae approved

Process
the certificate green industry.
RPN mean the end of the sixth month was 11 at the end of December
were reduced to 10.4

Sales process:
Customer order delivery through business units and management is
carried out according to the survey 94% of customers are satisfied with
the delivery. Record of process analysis is behind the chart by Mr.
Kazemian.

Quality control process:
There is no customer complaints regarding QC.
There is no rejected production by customers.

21
REFERENCE, AS
This Clause
APPLICABLE
Has been
mark √

Daily quality control form - line 1 - line 2 was observed for first week of
January 2015 average size of 1/11/1394 was 126 Micrometer which was
acceptable
Daily quality control form - line 3

Line three was closed on that date, average size of powder are 124
Micrometer on 25/10/1394 (Jan 2016)
chemical analysis laboratory

line 2 on 1/11/1394 Fe2O3 0.22%, Al2O3 45.62%,TiO2 0.37%
Line 3 on 25/10/1394 Fe2O3 0.23%, Al2O3 46.01%,TiO2 0.31%
Monitoring and Properties production line quality control (ceramic Physics Laboratory)

8.2.4 Measurement of Line 3 on 25/10/1394 
Product Plasticity passed
Strength passed
Daily report form Depew raw materials which is some kind of inventory
control for production line such as:
Mining Code (extraction mine)
The first of the day inventory
The amount of the mine
Consumer Crusher inventory
Buy in bulk inventory
End of day inventory
All forms verified by Mrs. Elahe Soghrati
Procedure “Pr-QC-01-00 “
As nature of manufacturing line, NC will become just in two cases:
1- Emergency maintenance
There are one un-programmed overhaul for line 2 hydro cyclone on
Control of Non 21/4/1394 which stopped this line for a week. NC semi-Produced material
came behind mills and reproduced with mixture on 50% as MOM No-233
8.3 Conforming
with signature of Mr halimi and Mr Alizadeh verified By Mr. Elahe 
Product
Soghrati.
2- Laboratory false results: Company send 4 sample to ISIRI’s
laboratories to cross check result of Lab.
There where one record of Control of Non Conforming Product in 1394
which I mentioned above.
21
REFERENCE, AS
This Clause
APPLICABLE
Has been
mark √

Proceses indexes are in form “ EFQM PROCESS’S Dimention F‐Ma‐02‐00”
The process of data analysis:
The organization has 4 customer complaints in recent year.
Customer feedback has been done according to their survey, for
example, Mr. Smdbygy index is 95%.

Monitoring and analysis of customer feedback showed, the average
customer satisfaction rate of 82.6% is achieved, the session
management review the intended purpose in the future period of 1395,
90% were considered.
Analysis of monitoring and measurement processes 1394 Managing the
review meeting is proposed:

Environmental process:
organization did not have any penalty this year, last year there was
8.4 Analysis of Data 

150000000 Rials penalty but this year is the first year they ae approved
the certificate green industry.
RPN mean the end of the sixth month was 11 at the end of December
were reduced to 10.4

Sales process:
Customer order delivery through business units and management is
carried out according to the survey 94% of customers are satisfied with
the delivery. Record of process analysis is behind the chart by Mr.
Kazemian.

Quality control process:
There is no customer complaints regarding QC.
There is no rejected production by customers.

8.5 Improvement
Procedure “Pr-QA-04-00” regarding continual improvement, as MR says
there no way for organization to survive except continual improvement
and reducing cost and enhancing quality,
Continual Company is enhancing ERP in whole organization
8.5.1
Improvement EFQM 
Updating EFQM PROCESS’S Dimension F‐Ma‐02‐00 criteria to a higher
level for next year
Making a Park in Marand
Procedure of corrective and preventive actions Pr-QA-03-00. Corrective
8.5.2 Corrective Action
and preventive action requests are recorded on Pr-QA-03-00. 
21
REFERENCE, AS
This Clause
APPLICABLE
Has been
mark √

Records of some determined corrective and preventive actions were

checked as follow:
 Corrective action #13/94 about environmental aspects
 Corrective action #20/94 about control of records in Laboratory
8.5.3 Preventive Action
 Corrective action #21/94 about lack of knowledge of Mr Soghrati
about environmental aspects of Laboratory
 Corrective action #36/94 sale of wastes from civil supplier,
 No record of preventive action.

21
By exception we indicate the specific Strengths and weakness of the organization in light of the management system of the management system, as we
perceive and seen through processes in reference to requirements of the criteria being ascribed as these apply and relate to the assessment plan and
planning of the assessment. This aspect relates to AVA™ as it does to the protection of consumers in the client-organization’s role within their respective
supply – chain.
Disclaimers: (1) herein, we reiterate that any suggestion or opinion that the assessment team expresses does not construe to be a contractual
requirement. (2) The degree of certainty in conclusions increases by the competence of the assessment team as well as the attestation within the
assessment protocol, values, mission and vision under which we operate for the protection of consumers, still remains a certain level of uncertainty.
Strength Weakness
monitoring and control of EMS system. Control of records (Back Up)
‐

action Request Type I Form-008 – as we indicate and that each of the RA addresses the basic four (4) questions
as seen in Form-008: N/A
action Request Type II Form-008 – as we indicate and that each of the RA addresses the basic four (4) questions
as seen in Form-008:
ICC -01-15: There were no identified aspects for:

soil pollution because of oil leakage in maintenance
resource use (Steam water from the tailings dam)
ICC -02-15: There was a gasoline leakage in exploration camp No.2 while drilling.
ICC -03-15: Emergency overhaul in year 21/41394 (12 July 2015) for line two was in 7 days, but there were no corrective
action about it
Observation Form-018 – with uniquely specific identification: N/A
ATL: Mojtaba Ramezani Date: 25-Jan 2016
END of REPORT
FORM-009 – MS Reporting,
FORM-014 – Opening Meeting Checklist
FORM-008 – RA / AR, as requires
FORM-017 – Closing Meeting Checklist
FORM-018 – OBS, as requires
FORM-005 – Participants of opening & closing meetings
FORM-010 – As requires, recommendation for CoR
FORM-004 – Assessment Plan
FORM-026 – Assessment documents check-sheet,
FORM-007 – Planning onto -004, as process determined
for guidance purpose

Assessment Report/Checklist: Systems: QMS ISO 9001 (2008) & EMS ISO 14001 (2004)

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Assessment Report/Checklist: Systems: QMS ISO 9001 (2008) & EMS ISO 14001 (2004)

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BRSM

Mr. Navasaleh was interviewed. Pr-HSE-01-00 Identification and

Pr-HSE-03-00 Communication, Consultation & Participation was

Records of customer satisfaction evaluation and interested parties include

ICC has provided PR-HSE-05 Emergency Preparedness and Response

There is a work instruction for monitoring and measurement of

NO2 0.3 0.6

There are no output to out of cycling system from Dams

3200 1735 3500 3670 3345 4000

Environmental noise is measured average level is 35 DB which IRAN

Mr. Navasaleh and Mr. Halimi were interviewed.

As per required by Iranian DOE for environmental self-declaration,

IMS policy Po-Ma-01-00 last reviewed on September 2015 was

IMS policy Po-Ma-01-00 last reviewed on September 2015 was

Organization uses “Ch-Ma-01-00” to set, breakdown, monitor and

I checked document “ICC ’s jobs book” as an attachment of manual, in

Management Mr Noroozi set Mr. Halimi QA manager as his representative in QMS

Outputs such as:

Training Procedure Pr-Tr-01-00, implemented, I checked Regulatory

Company has clean and tidy environment.

Procedure of sale Pr-Sa-01-00 was checked.

Responsible: Mr. Mohammad Halimi (Not the MR!)

Work instruction of loading and delivery of products WI-ST-01-03 was

Communications with suppliers are evidenced via supplier evaluation

Daily quality control form - line 3

chemical analysis laboratory

Monitoring and Properties production line quality control (ceramic Physics Laboratory)

All forms verified by Mrs. Elahe Soghrati

Records of some determined corrective and preventive actions were

monitoring and control of EMS system. Control of records (Back Up)

ICC -01-15: There were no identified aspects for:

Observation Form-018 – with uniquely specific identification: N/A

ATL: Mojtaba Ramezani Date: 25-Jan 2016

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