BRSM Form 009 Qmsems Mfi

BRSM
Systems: QMS ISO 9001 (2008) & EMS ISO 14001 (2004)
Assessment Report/Checklist
Form 009

CLIENT‐ORGANIZATION (NAME):
Mousavi Food Industries
PHYSICAL LOCATION(s):
10th km of Tehran road, Tabriz, Iran
Phase II Audit Date(s): 21 – Oct ‐ 2015
Phase I Audit Date(s):
3‐10‐2015
NAICS (or NACE) CODE
10.39
NAICS : North America Industry Classification System (if you operate within the EC you may use NACE)
ISO 9001 EXCLUSIONS: 7.5.2

Assessment objectives: Third party assessment to attest the company
covers requirements of ISO9001:2008,
ISO14001:2004, DOE requirements, Iranian FDA
requirements
ASSESSMENT TEAM INFORMATION
Assessment Team Leader, ATL Milad Pourhasan
Assessor 1 Vahid Salahi
Assessor 2 MJ. Abgoon
Assessor 3 Akbar Shams
Assessor 4 Pooria baniardalan
TE Nahid Zandi
Witness AB assessor Dimitrios Katsieris
Interpreter Hodjat A. Bagheri

Note: Adjusting the language within this form to the type of activity and nature of the organization is acceptable.

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We pursuit to assure that client‐organization adheres to the protection of communities and consumers. This is to
1 follow the intent to the substitution of the word “identify” to the word “determine” as part of the importance to
the processes being capable of achieving desired outputs (including consumer’s well‐being).
2 Scope of activities Production and Packaging Jam and Packaging natural Honey
Iranian Ministry of Industry and Mines Certificate License No. 47127, dated

2013 valid until 2017
Iranian FDA Certificates supports full scope and number of certificate is
252500096
3 Legal status 
Department of Environment “Green Industry” No, T94‐9432
ISIRI certificate for Honey: 1394‐87000‐3‐107
ISIRI certificate for Jams: 1394‐25000‐3‐281
Both valid before end of 2016
4 Integrate Quality and Environment Management System
Document No. F01‐P05 process map and process ID number F02‐P05 was
observed in the organization there are all organization processes such as
management, management representative, sales, purchasing and production
are included in this form.
Inputs and outputs and the interaction between the processes specified in
the process map and have been determined based on the monitoring to be
General carried out.
Requirements – Resource provision and management review process has been considered as
4.1 What is the the main indexes of management process. 
implementation / In the sales process input is customer requirements and output is product.
transition date? Sales tonnage is considered as the main indicator of the sales process.
Such as Iranian year 1393 500 tons of product has been sold.
The index "delivery time" that considered the amount of 70% is measured
75% (5% more than plan).
From there are 341 delayed dispatches from total 1376 dispatched in last
year which conclude to corrective action No. 122 regarding this issue.
company implemented system more than three years
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: March 2013 Page 2 of 18
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Section 4 of the Quality Manual regards to general requirements of the
system with integration of ISO 22000 FSMS/HACCP system in the
documentation system as well as OHSAS 18001 to control the food regarded
hazards and work related hazards, The documentation system is divided in to
policies and objectives level 5 (top), quality manual level 4, procedures level
3, work instructions level 2 and forms and other documents are level 1(base),
M‐P01 records and documents control procedure explains the method used
for distributing documents F03‐P01 distribution list, procedure M‐P01 also
controls the obsolete documents, list of valid documents is F02‐P01, form of
request for change of documents is F01‐P01, F01‐P05 process map, F02‐P05
Documentation process ID
4.2 Requirements All documents are provided by related staff and finalized and approved by 
(includes records) Management representative, except for work instructions that need to be
approved by factory manager and all documents are validated by
management
Records are mostly kept for 2 years, except those depending on to ongoing
process, such as HR records are kept up to 1’year after severance of staff.
Obsolete documents are sealed ‫”منسوخ شد‬.
As sample record form of the distribution List was taken F03‐P01, it was
initially issued in Iranian date 17‐2‐1388 and then it was considered obsolete
by sealing of” ‫”منسوخ شد‬ and the new version 02 date 16/11/91 was in place
and distributed.
According to section one of Quality Manual M‐MA document,
Organization scope of activities is; Packing of honey and production of jam
Section 2 of M‐MA, The normative references are ISO 9001, 9000, 22000, and
4.2.2 Quality Manual national standards ISIRI 214 and 92, 
Codes of practices by food and drug organization of Iran (FDA)
Exclusions: 7.5.2: All process in company are verifiable so company excluded
this clause, refer to 7.5.2
Company uses procedure M- P01 Rev 02 for control of documents and records
Control of M‐P01 records and documents control procedure explains the method used
4.2.3
Documents for distributing documents F03‐P01 distribution list such as:

Warehouse distribution key and corrective/preventive action distribution key.
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When in Ware House Mr. Salahi checked that the document procedure of M‐
W02 was accessable at the warehouse
procedure M‐P01 also controls the obsolete documents, list of valid
documents is F02‐P01 with last date of last Rev of documents such as M‐P01
rev 02 on Iranian date "16/11/91", form of request for change of documents
is F01‐P01 for M‐p01 is provided by Mrs. Siahi for making four system
integrated (adding requirement of QMS, EMS, OHSAS and FSMS in an
integrated system.
All documents are provided by related staff and finalized and approved by
4.2.4 Control of Records
Management representative, except for work instructions that need to be

approved by factory manager and all documents are validated by
management
Records are mostly kept for 2 years, except those depending on to ongoing
process, such as HR records are kept up to 1’year after severance of staff.
Obsolete documents are sealed "‫”منسوخ شد‬. Record of Mrs. Hammidi was
observed as evidence which was aligned by record keeping procedure.
Record keeping was effective and staff easily had access to their records and
provided to assessment team with no delay.
4.3 Environmental planning
Identification and assessment of environmental aspects are implemented as
procedure MP15, identification of environmental aspects are done based on
OPC of production and brain storming.
Assessment of environmental aspects are done with "FMEA" technique which
conclude to risk priority number (RPN) for RPN more than 300 there should
be an emergency action for RPN more than 100 and less than 300 should be
Is there a take an action within two years and for RPN less than 100 action shall be
reviewed in management review sessions.
procedure for

identifying Such as:

Procedure M‐P15
environmental Normal environmental aspect, boilers exhaust gas (air pollution and noise)

aspects relevant to
Some of the environmental aspects of the organization have not been
4.3.1
the activities, AR
processes, identified. Such as office work procedures, maintenance of green spaces,
barrel of gas and solid waste management and poisons which are applicable
products, and
for pest control There was a barrel without any label in garden that was full of
services of the
gasoline
organization, et all

considering risk? According to procedure/form by organization Significant environmental
aspect is soil pollution because of BOD, COD of waste water. For this reason
Waste water directly pours on farmer lands. Action was taken and effectively
controlled by result of BoD and DoC certificate by Green Industry "
Wastewater treatment"
waste water treatment COD 153 range less than 200
waste water treatment BOD 96, range less than 100
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Legal requirements are identified in F01‐P12 but evaluation and compliance is not
controlled yet by organization, organization used third parties "Imen Zist Azar" and
"Peeraye Zist Guilan" for (4.5.1 of EMS)
Identified legal requirement are such as:
Legal
1‐ Waste water regulation
4.3.2 Requirements and
2‐ Waste water TLV 
Others 3‐ Air pollution TLV
4‐ DOE regulations
5‐ Work and labor ministry
refer to 4.5.2 of this report
4.4 Environmental implementation and operation
Company uses organization chart for formal communication and uses tools
such as telephone, email, verbal and formal letters, on board.
Communication/ Company uses catalogues and labelling to inform consumers about
4.4.1 Internal environmental aspect. 
communication There was a letter on the Board beside the time and attendance device on the
wall that requested staff in direct contact with food to refer for medical
examination
There was no MSDS for Chlorine and Lime but for rest samples there were
MSDS's such as gas, detergents and …
As the significant environment aspect is waste water so the sample was taken
from water discharge operation. Company uses "Wastewater treatment
checklist" and "waste management checklist" to control environmental
Operational aspects.
4.4.2
Control organization used third parties "Emen zist Azar" and "peeraye zist Guilan" for

(4.5.1 of EMS)
Mr Aryazadeh is responsible for EMS, record are available at his room such as
record of "Wastewater treatment checklist" for September (6/1394)
There was a barrel without any label in garden that was full of gasoline refer to
4.3.1
Company uses M-P14 for this issue, company prepared a table regarding to
Emergency1 Emergency Preparedness and Response
4.4.3 Preparedness and Record of mock firefighting was observed in MOM No.17 on 15/5/1394 
Response I observed boiler explosion and waste water treatment leakage
The scenarios observed and the staff involved observed.
4.5 Checking
Record of Environmental Monitoring and Measurement are kept in Mr.
Environmental
Aryazadeh room, records provided by "Emen zist Azar on 21/5/1394" and
4.5.1 Monitoring and
"peeraye zist Guilan 25/12/93" in year 1394 regarding green industry

Measurement
regulation which be filled in F03‐p14

1 Consider that in certain global regions other terms apply (e.g. contingency, accident)
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Both companies are valid to monitor and measure environmental indexes in
Iran's Azerbaijan which include Tabriz too.
Lift Truck exhaust : co 4.1 o2: 14.5
Boiler Exhaust: Sox: 800 Nox:350
F01‐P12
Evaluation and
4.5.2
Compliance
waste water treatment COD 153 AR
waste water treatment BOD 96
There is no Non Conforming result regards these two reports.
There were no record of self compliance in F01‐P12
5 Management responsibilities
There is evidences that shows management commitment such as action taken
regarding customer complaints
Management
5.1
Commitment Customer satisfaction increase 
Reduction in Number of complaints
Refer to 8.4 and 5.3 of this report
There is evidences that shows management commitment such as action taken
Customer Focus – regarding customer complaints
5.2 (may relate to policy 
7.2.1 and 8.2.1) Customer satisfaction increase
Reduction in Number of complaints
Quality Policy document number M‐QP REV02 by Mr. Seyyed Mojtaba
Mousavi Khamene established the following:
Meet the requirements of customers and increase their satisfaction.
Continuous improvement activities based on legal requirements and
standards
Increase the quality of products
Promotion of staff
Environmental Maintaining brand and increase personnel safety
5.3 Raising the level of product safety 
and Quality Policy Reduce accidents and increase safety of personnel safety
Emission control and maintenance of green spaces
The policy is communicated and available for personnel. This policy was
developed in 1392 and has been extended review and management review
dated 7/27/94.
As sample the policy was asked from several staff such as Mr. Hoseeini the
Fork Lift driver and the Packaging foreman in packaging Warehouse, policy
was understood by staff when asked about it.
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-Quality and Environmental objectives is observed in the Document No.

F04-P05 Rev 00.
-Objectives are Measurable and are associated with the policy. Such as:
holding training courses to 700 people / hour in 94 targets
This is the last year
All objectives were considered too one year timeframe
Planning One of objective is holding training courses more than 600 / hours.
Quality/environm Also reduce accidents related to product safety by increasing the quality
5.4 of products as well as with regard to compliance with the standard 
ental Objectives requirements of the goals of the organization.
and targets Increase customer satisfaction to 79.4% compared to last period which
was 78 percent is another objective.
Increasing green space from 1400 square meter to 1,500 square meters
is another goal of organization.
Achievements of the objectives are planned in management review
sessions such as plan of buying QUICK FREEZING for the higher
quality products.
5.5 Responsibility, Authority and Communication
Document fo3‐p09 is job description which auditors has been observed for
management representative, manufacturing operator, laboratory responsible
and manufacturing foremen has been observed
Responsibility and
5.5.1
Authority Authorities are given by management, the formal letter of contract and duties 
for Mr. Aryazadeh was observed, sample of his duties are to manage the
production process as well as management representative, the letter was
signed by top manager Mr. Mousavi Khamene
Mr. Aryaezade is Management representative in audit objective related
systems based on letter no‐100‐94‐13
Management Job description of Mr. Aryaezade conforms with requirements if ISO 14001
5.5.2
Representative and 9001

Note: organization has OHSAS and FSMS system which Mr ariaeezade is
management reprehensive in all systems.
5.6 Management Review
On 27/7/1394 (October 2015) with presence of Mr. Mousavi, Aryazadeh,
Haghi and Mr. Hemmati.
5.6.2 Review Inputs 
management system operation is operating effectively and needs no
significant modification
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Management review meeting was held on the basis of procedure No. M‐P03
and form F01‐P03 decisions and issues raised during the meeting were
recorded number. Annex to this meeting is report on the performance of
processes and customer satisfaction is attached.
5.6.3 Review Output The meeting took important decisions on increasing the quality of products 
like changing air conditioning systems products and purchasing new X‐ray
system.
Inputs and outputs of the meeting in accordance with the requirements of
the standard.
6
6.1 Refer to 6.2, 6.3, 7.4, 8.2.1

6.2 Human resources
Document mw04 is for training issues, there is annual training scheduled
Evidence observed as below:
In form f06‐w04 organization measures " Staff awareness of the policy" which
is 71%
There is training effectiveness form for course "documentation of ISO 9001"
date 1/7/1394.
Competence, Mr Hosseini, Lift truck driver has license of lift‐truck driving valid until march
6.2.1
6.2.2
Awareness and 2016. 
Training Ms. Hamidi as qc manager and representative of FDA within organization
shall go to training courses at least 24 Hours a year which observation shows
in 1393 she passed 32 hours recorded courses as training schedule
Training course for operating with new packaging machine done in Iranian
year 1393 observed for staff working with the machine and staff in repair and
maintenance, the training as effective and the training observed for Ali
Amiryeganeh, his grade is 86%.
Record of maintenance of boilers Q1 and Q2 observed, there are some
M- W01
maintenance which is not mentioned in "identification form of boilers" such
6.3 Infrastructure as PH of water underneath of boiler shall be 10.5‐11.5 AR
Records of maintenance of torch's photocell has been observed
Base on order and cleanness of organization work environment is as
regulators needs and organization's GMP is Effective.
Total space is not enough regarding volume of manufacturing and
6.4 Work Environment organization has an objective to buy more space before end of 2016. 
As sample Mr ali Amiryeganeh has health certification that is valid before end
of March 2016
7 Product Realization
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Production planning is based on past data and customer orders, company
uses an excel file (Microsoft Format), Mr Aryazadeh add orders to the excel
file so if any product became less than planned the cell became red, and Mr
Aryazadeh will order for daily plans, standard delivery duration is "3 days".
For record, current inventory carrot jam is 860 boxes and number of
requested boxes is 3605 and monthly manufacturing number should be
Planning of around 2745 boxes. And in current manufacturing plan, carrot jam should be
7.1 Product 2800. 
Realization Or
Customer "aria distribution" ordered 550 boxes for each product, Mr. Arya
zadeh ask them for a week (more than 3 days) and they accept, so Ms. Esmi
confirms with customers.
Organization provides OPC, SOP, HACCP, CP, BOM and production's
Instruction for each product
Refer to 7.3
7.2 Customer related processes
Determination of Ms. Esmi interviewed in Sales Department.
M‐W03
Requirements
7.2.1 AR
Related to the Based on customer requirements, “Order form” will be filled by customer
Product or organization. This form is including the list of products requested, lead‐
time and how to send products to customers. So either orally or in writing is
Review of
done. Ms. Esmi summaries all orders in an excel format F04‐W05 such as:
Requirements
7.2.2 

Related to the Order No. 853 for customer "distribution of Caspian, Mr. Sultani" ‐ on
Product 29/7/94 registered, delivery time is 8 days.
Ordered 25 Cartons of Fig jar and 10 Cartons of Honey.
Order No. 857 "Ahmadreza Shamsi wholesaler":
07/29/94 Pickled figs ‐ Current inventory: a carton ‐ the number of
requests: 150 boxes
29.07.94 jam ‐ Current inventory: Transportation zero ‐ the number of
Customer requests: 50 Boxes
7.2.3
Communication For example, the current inventory carrot jam is 860 boxes and number of 
around 2745 boxes. And in current manufacturing plan, carrot jam should
be 2800.
Order No. 857 changed to current one on 24/7/94 by Mr Shamsi in behalf
of "Ahmadreza Shamsi wholesaler", customer added 150 boxes of fig to last
the order.
7.3 Design and Development
Design and Work instruction M‐W11 is for design and development, Mrs. Hamidi is
7.3.1 Development responsible for Design and Development. They did not have any new 
Planning product in recent two years so there was just one record of Design and
7.3.2 D & D Inputs Development for "ROSE JAM". There is a two pages form includes inputs, 
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7.3.3 D & D Outputs outputs, review, verification and validation of a Design and Development 

project.
7.3.4 D & D Reviewing 
For Rose Jam, project started regarding to objective of organization
7.3.5 Verification about variety of jams, as market study data, Mr Mousavi, Arya zadeh and 
DESIGN AND DEVELOPMENT Mrs. Hamidi decided to choose Rose Jam on MOM date 31/01/94.
7.3.6 VALIDATION 
Mrs. Hamidi, Inputs are such as:
ISIRI 4805
Permission of purchase with Budget 10000000 Rials.
Ph shall be 3‐4
Brix shall be at least 70
ISIRI 214
Design and Development Review held on 15/02/94, as minutees, team
concluded that project is feasible and for verification company shall
manufacture 450 Kg, to verify ISIRI requirements and "Sensory testing".
Result of verification observed on 27/3/1394 as below:
Bx: 78
Acid: 2/6
PH: 3.15
Reducing sugar 42/17
7.3.7 Validation There were no physical object observed 
" Sensory testing" confirmed
So, team decided to pack and send it ISIRI lab and FDA to apply
certifications. And after certification company shall sent it to two
wholesaler in Tehran and another in Isfahan before 31/4/94
Validation:
Company considered ISIRI and FDA laboratory test results as validation
plus, team needed market feedback to start manufacturing in regular
scale.
Outputs:
OPC, SOP, HACCP, CP, BOM and production's Instruction of rose jam
On 10/4/94 company certified by regulators and on 25/5/94 they have
orders from customers to sell it.
There are no negative feedbacks from market.
7.4 Purchasing
7.4.1 Purchasing Process Purchase order No 420 on 3/6/1394, 3 MT of rose by Mr. AryaZadeh 

approved by Mr. Mousavi. Deadline in 15/6/1394
Purchasing
7.4.2
Information Purchase done on 20/6/1394 delay was Lack of funds as a minutees by MD 
FORM‐009_V4_QMS‐EMS Issued: July 9, 2003 Revised: March 2013 Page 10 of
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on purchase order, purchase verification is done on 24/6/1394 by Mrs.
Hamidi against ISIRI 214 and ISIRI 4805. Such as:
Foreign object: OK
Odor: Normal
Cleanness: Clean

Purchase order No 214 on 12/2/1394, 12 MT of food grade Jam Cap by Mr.
AryaZadeh and changed by Mr. Mousavi to 18 MT and Deadline was on
15/4/1394.
Verification of
7.4.3
Purchases Caps imported on 22/3/1394 and they were stored on 2/4/1394 after 
verification. But layout conditioning is not effective, one pallet door is
broken and water of rain leaked in which is followed in corrective action
serial 8 (F03‐P04)
Purchase done on 20/6/1394 delay was Lack of funds as a minute by MD on
purchase order; purchase verification is done on 224/6/1394 by Mrs. Hamidi
against ISIRI 214 and ISIRI 4805.
There are other samples of verification of purchase such as saffron and fig
Mr alishahi which grade of supplier evaluation for him is 84%
Mr foroghi which grade of supplier evaluation for him is 80%
7.5 Production and Service Provision
Production planning is based on past data and customer orders, company
uses an excel file (Microsoft Format), Mr Aryazadeh add orders to excel file
so if any product became less than planned the cell became red, and Mr
Aryazadeh will order for daily plans, standard delivery duration is "3 days".
For example, the current inventory carrot jam is 860 boxes and number of
Control of
7.5.1 Production and
around 2745 boxes. And in current manufacturing plan, carrot jam should be

Service Provision
2800.
Or
Customer "aria distribution" ordered 550 boxes for each product, Mr. Arya
zadeh ask them for a week (more than 3 days) and they accept, so Ms. Esmi
confirms with customers.
Validation of
Processes for All process in company verifies due test and measurement so company do
7.5.2 NA
Production and not need validation, and company excluded this clause
Service Provision
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We took two samples from final product warehouse, one fig jar (369491) and
another honey pack (360223) and traceability was possible to suppliers for
example, supplier of honey” 360223” is supplier No 35 Mr alishahi which
Identification and grade of supplier evaluation for him is 84%
7.5.3
Traceability And supplier of fig” 360223” was Mr foroghi which grade of supplier

evaluation for him is 80%
Fig jar manufactured on 25/6/1394 (September 2015) and Honey are packed
on 14/7/1394 (November 2015)
Customer property is customer and consumers ideas which company uses
7.5.4 Customer Property
them for improvement. 
Company has space problem which try to solve it through production
planning.
Inventory control is update such as labels of "citron" is 3357 kg and in
documents are 3357 kg too, order point is 300 Kg.
In some cases, storing is not effective such as pallet of caps is cracked and
water leaked in, and layouting shall be reviewed, such as some final products
are in waste section and personnel personal stuff in labeling warehouse.
Shelving is in order, MSDS of sugar was accessible in raw material
warehouse. Handling is done by a lift and with gas lift truck is done, there
are three open gates in final products but, two gates are blocked by
M‐w02
Preservation of products. A
7.5.5
Product Preserving semi‐products like syrup is on bunkers which pressure and R
temperature is under control automatically.
Companies’ policy for manufacturing is JIT, so there is not fruits in
warehouse but, sugar, citric acid, labeling and other materials except fruits
are included.
Sugar lay out is not effective there is no distance between sugar and wall
Regarding Mrs. Hamidi, sugar usage is very high and the sugar we observed
will finish during a week and less than ten days. Before layout sugar, place
for sugar is cleaned and sanitized “F02‐W11” on last week 18/October/2015.
In "waste" section in final product warehouse are QC approve final product.
Order is not e
Calibration is done TT11 the thermometer on boiler
Calibration certificate is 0001‐4e‐pb, valid 27/6/1395 from accredited
calibrator company "abzar daghigh asa gostar azar" from NACI (National
Control of
Iranian accreditation institute)
7.6 Monitoring and
Calibration is done for PE11 the pressure meter of boiler, calibration

Measuring Devices
certificate was observed from same supplier.
Calibration certificate Number for incubator's thermometer is observed 0001
94 – t‐ 22 same supplier.
8 Measurement, Analysis and Improvement
8.2 Monitoring and Measuring
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Customer complaints procedure was MW03. Based on the procedure, all
complaints must be recorded in the form to No. F03‐W03.
In year 1394 there were 8 customer complaints, from these 8 complaints
after handling complaints there are 4 complaints which are right and rest 4
were wrong such as one compliant which customer hates "color orange",
and company uses "orange color in its packs". Mr azizi, complained that
company did not have right to use orange color in its packs. Ms. Esmi called
him and told him that it is not possible for company to change labels but
company respects your idea recorded on f01‐w03 serial 3‐1394.
Remaining right complaints are such as:
There are hair, in jam rose on 11/1/1394 for batch 347,555.
There are hair jam by Mr. Nazarpour (client) expressed related for batch
346,595.
Customer
8.2.1
Satisfaction
Responsible for sending and collecting satisfaction forms is sale department. 
In this regard, Ms. Esmi was interviewed. This is based on a survey form to
No. F02‐W03 done.
Satisfaction surveys have been distributed only to clients who are a supplier
organization (wholesaler).
The number of completed survey forms from the population is not more
than 15. These completed forms regarding to the volume of sales and
number of customers is negligible.
The numbers of representatives for sale in Tehran are 30. eagle and Caspian
distribution companies which are two main wholesales in Tehran, was
observed.
After analyzing best item is “variety of products” and worse item is “Price”,
average of customer satisfaction is 79.6% which is greater than acceptance
index.
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Audit in accordance with the procedure MP04 edit 01 by Mr. Aryazade and
approved by Seyyed Taghi Mousavi.
Annual internal audit program in Form F01‐P04 ‐which is planned annually‐
is planned on 7/23/94 planned.
This program has been developed and established on 15/07/94 by Mr.
Hemmati and Mr. Haghi, held.
Records of internal audit course of Mr Hemmati and Mr. Haghi has been
observed by Mr Abgoon.
This plan contains, processes name, name of auditors and time of Internal
audit is specified.
Audit is done on base of "internal audit checklist" F04‐P04, this checklist
includes ISO9001 & ISO14001 requirements. Audit evidences is in checklist
8.2.2 Internal Audits too such as: 
Effectiveness of training course "ISO 22000:2005" is not measured or
Emergency maintenance form No. 06 is not filled completely by Mr Wahab
or records of re‐evaluation of supplier No.82 of Honey which is 84%.
Evidences include observations and NCs. In the last Internal audit there are
five Non‐Conformities such as:
Effectiveness of training course "ISO 22000:2005" is not measured
Emergency form No. 06 is not filled completely by Mr Wahab.
water treatment is not completely done on March 2015
For all of the NCs there is corrective action in Form F03‐P04. The
effectiveness of the measures is calculated on the date specified. Such as the
effectiveness of the training courses evaluation is done on 30/07/94 by Mr.
Mousavi.
Based on the data analysis procedure P05 should be done in the
organization. For many processes, such as the sale of any analysis of the
Monitoring and monitoring is not carried out. There is also a record of an analysis of the
8.2.3 Measurement firm's suppliers, which shows 5% grow in this index. 
Process Average of customer satisfaction is 79.6% which is greater than needs. And
shows 6% progress comparing to last period.
Number of customer complaints decrease from 105 to 24 in 1394.
18
REFERENCE, AS
This Clause
APPLICABLE1
Has been
mark √

Record of control of on‐going and final product was observed as below:
F03‐W06 batch 369465
Bx 78
PH 3/38
Reducing sugar 40/47
COLOR OK
ODOR NORMAL
PB NOT SEEN
LABLING as sample
PACKAGING as sample without leak
Boiling Duration 38 Minutes
Flower percentage 55%
No growth
F01‐W06 Batch 369495 for carrot jar
Bx 78
PH 3/42
Monitoring and Reducing sugar 43/62
8.2.4 Measurement of COLOR OK
Product ODOR NORMAL
PB NOT SEEN
LABLING as sample
PACKAGING as sample without leak
Boiling Duration 31 Minutes
Flower percentage 72%
No Growth

Honey:
As ISIRI 92 checklist.
And ISIRI 7615 for microbiological test of honey.
Records of batchs
360225 and 360294 has been observed
All QC approvals are done by Mrs. Hamidi.

Mr. Salahi and Mr. Shams took two samples one from fig and on honey to
test on laboratory by them, specifications was as declared Control Plan.
There are 13 forms of Non Conforming Product, all recorded on "F01‐P06"
such as:
Control of Non
Case 1: date 13/4/1394, purchased honey are rejected because of
8.3 Conforming
ferocactus/glucose ratio is 0.8 (as ISIRI it should be more than 0.9)

Product
Case 2: date 20/7/94, purchased rose are rejected because there was too
much dust in it regarding to visual check by Mrs. Hamidi
18
REFERENCE, AS
This Clause
APPLICABLE1
Has been
mark √

Based on the data analysis procedure P05 should be done in the
organization. For many processes, such as the sale of any analysis of the
monitoring is not carried out. There is also a record of an analysis of the
firm's suppliers, which shows 5% grow in this index.
Average of customer satisfaction is 79.6% which is greater than needs. And
8.4 Analysis of Data 

shows 6% progress comparing to last period.
Number of customer complaints decrease from 105 to 24 in 1394.
In some cases there is no proper analysis of trend in the organization. Such
as energy consumption of last year and current year, but data shows
improvement.
8.5 Improvement
There are some evidences which shows continual improvement such as:
Customer satisfaction increase
Continual
8.5.1
Improvement
Reduction in Number of complaints 
Action regarding customer complaints (purchasing X‐Ray system)
R&D
According to the corrective and preventive action procedure M‐P04 R01,
8.5.2 Corrective Action these actions define in the organization and effectiveness of corrective
actions will be determined in due course.
There are no specific records of preventive measures in the organization.
There are some corrective actions such as:
Customer complaint rate about "hair observation in rose jar", in 1394 most
complaints (more than 3) is about that consumers observed hair in rose jar,
so company decided to add two more inspectors to line (there was one
before as this corrective action), there were no complaints after September
2015. 
8.5.3 Preventive Action There is another record for water treatment management during march,
root cause is lack of attention of operator which concludes to firing him and
using another operator "Mr gharibNavaz"
Correction is closing tap and re‐recycling water.
Another corrective action was for Internal Audit NC for training, NC was Mr.
haghi did not measured course "ISO 22000" effectiveness for Mrs. Hamidi,
root cause was lack of attention, Correction was measuring effectiveness of
course to her work and corrective action is Mr. Hemmati help Mr. Haghi in
training process.

18
By exception we indicate the specific Strengths and weakness of the organization in light of the management system of the management system, as we
perceive and seen through processes in reference to requirements of the criteria being ascribed as these apply and relate to the assessment plan and
planning of the assessment. This aspect relates to AVA™ as it does to the protection of consumers in the client-organization’s role within their respective
supply – chain.
Disclaimers: (1) herein, we reiterate that any suggestion or opinion that the assessment team expresses does not construe to be a contractual
requirement. (2) The degree of certainty in conclusions increases by the competence of the assessment team as well as the attestation within the
assessment protocol, values, mission and vision under which we operate for the protection of consumers, still remains a certain level of uncertainty.
Strength Weakness
QC space
Higher quality than ISIRI requirements (using 20‐50%
more fruits than required)
No preservation additives
Honesty of staff
Using modern technology

action Request Type I Form-008 – as we indicate and that each of the RA addresses the basic four (4) questions
as seen in Form-008:
action Request Type II Form-008 – as we indicate and that each of the AR addresses the basic four (4) questions
as seen in Form-008:
MFI‐01‐15: The culture room was separate from the lab. As well, in some cases, visionary aspects related to environment
and waste management in the organization are not in order. such as some Materials are not in their place such as barrel
of gas, clock in pealing section, (6‐4)
MFI‐02‐15: storing is not effective, as pallet of caps is cracked and water leaked in, and lay outing shall be reviewed, such
as some final products are in waste section. (7.5.5)
MFI‐03‐15: requirements of customers such as delivery date, or how to write based on customer orders is not recorded.
Such as Order 853 (7.2.1)
MFI‐04‐15: no proper analysis of trend in the organization. Such as energy consumption of last year and current year (8‐4)
MFI‐05‐15: There are no MSDS for chlorine and lime. (4‐4‐2)
MFI‐06‐15: Records of corrective actions related to some customer complaints does not exist in the organization.
Including complaints related to price (8.5.2)
MFI‐07‐15: Customers feedback records do not include consumers. (8.2.1)
MFI‐08‐15: The control parameters for the maintenance of production facilities has not been fully determined. Such as
REFERENCE, AS
This Clause
APPLICABLE1
Has been
mark √

boilers No. Q1 and Q2 (6‐3)
MFI‐09‐15: Records of EMS conformity assessment against regulations in accordance with form F01‐P12 is/are not
registered in related forms. (4‐5‐1)
MFI‐10‐15: the environmental aspects of the organization has not been identified in office work, maintenance of green
spaces, barrel of gas and solid waste management and poisons which are applicable for pest control (4‐3‐1)
MFI‐11‐15: company uses URS logo but company does not have certification from this CB and company uses BRS LOGO
against work instruction of using of BRS logo
Observation Form-018 – with uniquely specific identification:
ATL: Milad Pourhasan DATE: 23-Oct 2015
END of REPORT
FORM-009 – MS Reporting,
FORM-014 – Opening Meeting Checklist
FORM-008 – RA / AR, as requires
FORM-017 – Closing Meeting Checklist
FORM-018 – OBS, as requires
FORM-005 – Participants of opening & closing meetings
FORM-010 – As requires, recommendation for CoR
FORM-004 – Assessment Plan
FORM-026 – Assessment documents check-sheet,
FORM-007 – Planning onto -004, as process determined
for guidance purpose
18

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BRSM

Iranian Ministry of Industry and Mines Certificate License No. 47127, dated

-Quality and Environmental objectives is observed in the Document No.

6.1 Refer to 6.2, 6.3, 7.4, 8.2.1

Determination of Ms. Esmi interviewed in Sales Department.

7.3.3 D & D Outputs outputs, review, verification and validation of a Design and Development 

7.4.1 Purchasing Process Purchase order No 420 on 3/6/1394, 3 MT of rose by Mr. AryaZadeh 

Observation Form-018 – with uniquely specific identification:

ATL: Milad Pourhasan DATE: 23-Oct 2015

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