BRSM Form 009 Qms HR

BRSM
Systems:QMS ISO 9001 (2008)

Assessment Report/Checklist
Form 009

CLIENT‐ORGANIZATION (NAME): Hanifram Industrial & Production Co.
PHYSICAL LOCATION(s): Next to Etehadiye Ahan Foroshan 7 th km of
Tehran Road. Arak, Iran
Stage II Audit Date(s): 4 & 5 Sep 2016
Stage I Audit Date(s): 3 Aug 2016
NAICS (or NACE) CODE 25.29
ISO 9001 EXCLUSIONS: 7.3

Assessment objectives: Verifying the company’s scope and
documentation for the requested regulators and,
ISO9001:2008 to protect consumers and
communities

ASSESSMENT TEAM INFORMATION
Assessment Team Leader, ATL Bijan Rajabi
Assessor 2
Assessor 3
Assessor 4
Assessor 5
Assessor 6

Note: Adjusting the language within this form to the type of activity and nature of the organization is acceptable.
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We pursuit to assure that client‐organization adheres to the protection of communities and consumers. This is to
1 follow the intent to the substitution of the word “identify” to the word “determine” as part of the importance to
the processes being capable of achieving desired outputs (including consumer’s well‐being).
Manufacture of The Trailer types, Tanks of liquids shipment and oil materials ,Metal
2 Scope of activities
Structures
3 Legal status ISIRI 10462 to 10469, ISIRI 10941, ISIRI 17744 and ISIRI 6385
4 Quality Management System
Processes has determined in FCH 005 such as: contract review, design,
PM, QC, …
The main processes were defined by the organization and the
interaction of processes was defined and documented in Q.M. and it
General referenced to the documented procedures, quality plans, monitoring
Requirements – plans.
4.1 What is the 
implementation / Measurement, analysis and improvement: Procedures for monitoring
transition date? and measurement by using of feedback and performing internal audit,
procedures for data analysis that visualized in FCH 005 in process:
Process name: warehousing
Indicator : Auditing of warehouse
Acceptance index : zero fault
All required procedure according to standard documented and listed in
Documentation master list of QMS documents: FOM‐QC‐009. Required Records
4.2 Requirements observed such as : records of Sales in form FOM‐SL‐005 
(includes records) All documents listed on master list for documents FOM‐QA‐009 ad
related records based on 4.2.4
The Quality Manual reference FCH 008, includes all requirements was
established.
The quality management system of company has been developed
integrated based on all requirements of standard ISO 9001:2008
4.2.2 Quality Manual &products, customers, quality plan and quality objectives. 
The main processes were defined by the organization and the
interaction of processes was defined and documented in Q.M. and it
referenced to the documented procedures, quality plans, monitoring
plans.
FORM‐009_V4_QMS Issued: July 9, 2003 Revised: March 2013 Page 2 of 12
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According to control of documents procedure: P‐QA‐002, list of
documents has identified and validation situation has determined in
this list (FOM‐QA‐009).
Control of This indicates approval & obsolete methods of documents by applying
4.2.3
Documents “approved” & “obsolete” stamps with green and red color.

Documents distribution is based on master list for documents FOM‐
QA‐009

Control of records procedure: P 018.
Records of sells should keep for 10 years in sells department and after
that they must be archived
Control of
Distribution of records are based on distribution key stated on foot line
4.2.4 Records– Are
of forms such as “incoming qc” FOM‐QC‐O33 which shall distributed to:

records…
1‐ qc 2‐ warehouse 3‐financial
“qc Incoming material” serial FOM‐QC‐O33 shall be kept for 2 years in
current and for 10 years in morgue
Vice managing Director, Mr. Samad Ansari was provided evidence of
his commitment to the implementation of the quality management
system, and was appointed a competent management representative;
Mr.mahdi.Meighani
The purpose of implementation of ISO9001:2008 were understood by
all staff.
Management
5
Commitment
They have developed anagement responsibility procedure. They have 
identified 12 processes with 20 related activities.
For example for monitoring and measurement process, customer
satisfaction evaluation activity with citeria (more than 85%) was
observed. Also organization chart (FCH 001) with determining 23 job
positions was observed.
They have conducted management review in 14‐jun‐2016.
Organization has developed a procedure for contracting and evaluation
customer satisfaction (P012). All obligations and customer needs and
Customer Focus –
requirements will be recorded in contract.
5.2 (may relate to
Project planning and allocating resources will be based on the contract.

7.2.1 and 8.2.1)
For example contract of “Khorshid Bar” and planning table of this
contract was observed.
Quality policy has 4 items, 1‐ enhancing the knowledge of the staff, 2‐
meeting client’s needs and increasing customer satisfaction, 3‐ using
modern technology in the production process, 4‐developing the field of
operation in the country
5.3 Quality Policy The quality policy was prepared in 23 april 2016 and the document 
code is QP00.
The policy is also attached on the wall of the management room, the
policy is in accord with other quality management system and is
backed by quality objectives.
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Planning of the quality management system in there has been done
Planning; 5.4.1 based on the identified requirements of ISO 9001:2008
Quality
Objectives: 5.4.2 Quality objectives has determined in FOM 002 which has reviewed on
5.4
quality (July.2016). Enhancement of customer satisfaction had planned on 80 
management and result in end of period was 90. Improvement of knowledge and
system planning skills of personal had planned 80 in effectiveness of training and result
was 85.
5.5
Top management by consulting the management representative has
designed the organization chart with 23 job positions. All job positions
Responsibility, has related qualifications, infrastructures in job description form
5.5.1
Authority (FCH004) 
I checked job description of management representative, managing
director, management representative. All were effective.
Management Ms. Ansari is management representative and her responsibilities has
5.5.2
Representative determined in job description.

Internal communication is based on the phone, email and fax between
Internal
5.5.3
Communication
Administrative section and working site. The related devices were 
appropriate and practical.
5.6
The manufacturer performed a management review on 14‐July‐2016.
Management review report was checked, the code number is 14‐July‐
5.6.1 General 2016 and it was held with the presence of the Mr.Ansari, Mr.Mahdi 
Ansari Mr.mahdi mighani and mr.Nahvi.
According to P 011, Management review has planned every 12 mounts.
Records of the last management system review observed during
5.6.2 Review Inputs assessment, all inputs of the management review have been 
considered within the session
outputs(decisions) were such as:
‐A Office was considered as Marketing Place.
5.6.3 Review Output 
‐Increasing Personnel knowledge.

6 Resource Management
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6.1 Refer to 6.2 ,6.3, 7.4 ,8.2.1

6.2 Human Resources
6.2.1 General Responsibility and authority were defined in FOR011. Training

Procedure P 002was established by the organization.
Records of training needs are recorded in Training Records File.
Records of some training were checked e.g. 20 hours Training of
Iso9001 standard requirement from 01.03.95 to 05.03.95 for
Mr.Sahebi.
P002
Competence, Records of training courses conducted for different personnel were AR
6.2.2 Awareness and checked e.g. Mr. haghi Courses 5S dated 24.02.95 to 25.02/95 by
Training Mr.Nahli.
records of effectiveness measurement of 5S course for Mr. Azimi

In order to establish the necessary conditions to achieve conformity to
product requirements, the management provided the necessary
infrastructure. These infrastructures include:
1. Production and Assembly departments in the working space
appropriate with the nature of the process.
2. The needed space for storage and maintenance of material and
product and satisfying the needs of the process
3. Appropriate workspaces for support activities such as administrative
6.3 Infrastructure
and financial, business, Laboratory, Sanitary facilities in medical 
devices.
4. Appropriate facilities for producing and monitoring products and
continuous control.
5. Communication systems including phone lines and fax and company
address.

They have developed a procedure for control and monitoring work
Work environment in all aspects like safety and cleanliness as operation
6.4
Environment control procedure (WP‐WER‐001). Site visit checklist (WP‐WER‐002) in

95/03 has visited
7 Product Realization
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Planning and control of production process has determined (P‐PPC‐
001)
Production process has implemented by (P‐PPC‐002)
In these documents has determined required specifications according
to standards. Such as: ISIRI 10462 .
Company provided several work instruction for the work such as:
Piping WP‐PR‐011
Welding Tanker WP‐PR‐024
Sand Blast WP‐PR‐017
Planning of Organization has developed a procedure for contracting and
7.1 Product evaluation customer satisfaction (P011). All obligations and customer 
Realization needs and requirements will be recorded in contract.
Project planning and allocating resources will be based on the
contract. For example contract of “Khorshid Bar” and planning table of
this contract was observed.
Contract contains making three oil containers on Jan 2016 which
Hanfram shall prepare it before July 2016‐10‐12 in contract mentioned
to other criteria such as:
Customer “Khorshid Bar” wants ISIRI product certificate for these three
containers
All customer and Obligation requirements such as delivery date, raw
material and technical specifications have been determined.
Determination of Production Order Form: 25 on (20/01/95) was checked.

Requirements
7.2.1
Related to the Producing subject was : 1 Truck , Container Type :integrated , Type

Product Axis:2 axes,Jac type :GOS , color: Red
7.2 Customer‐Related Processes
Review of Before signaling contract, they estimate project price and steps in form
Requirements of (F0017), I checked the form for Raja project. By signing the contract
7.2.2
Related to the organization commits to cover all requirements determined by

Product customer.
Communication with customer is based in letters and project
progression report that they send to customer. All records remains in
Customer
7.2.3
Communication
project profile. For example i checked the related records of khorshid 
bar.

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Design and Excluded, there are national standards for container and tankers, so
7.3
Development company cannot create something new. E
7.4 Purchasing
Purchasing All the supplied material was checked heuristic and visual before
7.4.1
Process

entering the storage and production, the result of the inspection was
Purchasing given to the management. Company responsible allows to store and
7.4.2
Information use in the production line after confirming the result. 
Verification of purchased product form (PA‐FO‐07) was checked, it
contains the product name, supplier, Quality specification, Number of
purchased items.
Mr. Hamid Ansari was interviewed as commercial Manager.
Purchasing and Supplier’s Evaluation Procedure P 016 was established
by the organization. If there are requests goods in warehouse, it will be
supplied by warehouse otherwise purchasing process will be start .
Suppliers are evaluated prior to be started purchasing. All of suppliers
have an Initial Supplier Evaluation Form # FOM037. Also, to evaluate
service providing suppliers. Periodic Evaluation of Suppliers was
Verification of recorded in Supplier’s Performance Evaluation Form # FOM038.
7.4.3
Purchases The organization determined its acceptable score in supplier evaluation 
as 60.
Records of supplier’s evaluation were checked e.g. Abzar Mahdi
Company 1395 (80%), GMI Company 1395(70%)
Steel 304 High, for making bankers, test report from razi metalorgy
No8823 on Jan 2016 and AMIRKABIR university report for mechanical
characteristic of same batch of sheets from “the supplier Foolad
Mobarake” has been observed, they confirmed alloy is 304 h, some
characteristics observed as below:
Hardness 92 Rockwell, tensile 515 MPa, P=0.045%, Zn=0%

7.5 Production and Service Provision
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They have developed quality control procedure (P‐QC‐001), all
controlling criteria are based on Standards and contracts. All approved
steps are recorded in reporting checklists of Control procedure (No.: P‐
QCI‐009).
Control of Company provided several work instruction for the work such as:
7.5.1 Production and Piping WP‐PR‐011 
Service Provision Welding Tanker WP‐PR‐024
Sand Blast WP‐PR‐017
I asked Mr. Hasany in Sandblast section for the grade of sands, he told
as WP‐PR‐024, for example he mentioned sands for using food grade
tankers is code 22 as workinstruction
Validation of
For welding validation , observed certificate of welding test for one of
Processes for
7.5.2
Production and
operator(Mr.Mohammad Delavand).(example: welder ID: 
W002)(2015/10/09)
Service Provision
Identification and traceability (P 021) are applicable by tracing the 
Identification and Daily production form, project forms and reports. In finish products on
7.5.3
Traceability 2/95 that I have checked all products were clear and appropriate. for
example container 902 , Model 11.5 m ,3300lit,Fox
Customer
Customer property(P‐020) includes technical data, contract and 
7.5.4 information. Organization commits itself to protect the property in
Property
contract as a special clause. I checked the Mousavi 112.
They have developed a procedure for storage activities (P‐WER‐001). I 
Preservation of checked Inventory of Raw material (Spring Wire) size 90*60 and final
7.5.5
Product product of Reservoir 6 m that were Consistent. All records of entering
and exiting from storage are registered in specific software.
A calibration label is attached to the equipment to indicate its 
calibration status. (P‐QC‐004)
Control of
Records of calibration were checked e.g. coating meter used at QC
Monitoring and
7.6 department with S/N: 84090145 was calibrated. certificate No.95‐c‐
Measuring
09058 dated 95.04.21 (June 2016) or laser meter used at QC
Devices
department with S/N: 84090145 was calibrated. certificate No.95‐c‐
09062 dated 95.04.21
8 Measurement, Analysis and Improvement
Internal audit, monitoring and measuring of processes , monitoring
8.1 General
and measuring of product does by related procedure.

8.2 Monitoring and Measuring
Customer survey (P012) has measured by form: CRM questionnaire.
Customer
8.2.1
Satisfaction
For example: customer survey for contract no.: 93/KHS‐322. Observed. 
All items were good and there was no complaints.
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Procedure P010 was established by the organization. Internal audit was
planned to be conducted once per year. Last internal audit was
conducted in 21.04.1395 by Mr. Nahvi .
Audit plan form F24/00 and Report of Internal audit F23/00 was
completed by the organization according to Procedure.
8.2.2 Internal Audits 2 nonconformities rise based on internal audit dated 21. 04.1395.)(July 
2016)
Such as: in some cases monitoring and measurement of processes were
not clear which has been followed up by corrective action procedure by
management rep.

Analysis of Data and Improvement Procedure P023 was established by
the organization for analyzing data and information generated by the
Monitoring and organization, determining its root causes and taking corrective and
8.2.3 Measurement preventive action to improve quality management system. Customer’s 
Process satisfaction and feedback, Trend of Processes and Suppliers are
analyzed according to the procedure.
Record are reported on 8.4
In quality control procedure (P‐QC‐001) specified at all stages of
product realization.
All controlling criteria are based on Standards.
I checked Container Tanker 11 m which produced in 95/05/11 July
2016 that reported in (PPc‐015‐00).
Product name : Container Tanker 11 m
Product code : 316‐1
Welding inspection by Azmoone Foolad, accredited by NACI with
Monitoring and No.NACI.IB.633 has been observed, report No.9520174
8.2.4 Measurement of Pneumatic test: passed no leakage 
Product Hydrostatic test: passed no pressure loss

row DNG DIM Tol Act Dim ACC
1 A 68 T 0.2 68 ok
2 B 68 T 0.8 68 ok

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Control of nonconforming product was described in control, 
identification and traceability Procedure P‐QC‐003. In this procedure
method of the organization for identification and traceability was
described. Also, control of customer's properties was determined in
Control of Non‐
this procedure.
8.3 Conforming
Such as non conforming form # 67 on March 2016 : hydrostatic test
Product
failure for Code 260, root cause, welding failure on exit pipe of tanker,
rework:
Change size of exit tape.
Result of re‐test has been observed on April 2016
Analysis of Data (P022) According to the result of measuring of project 
management, that amount of planning project achievement was 90%
and it was in the acceptable range.
Sale process index, rate of sale, planned=10% increase in number of
Contracts. Output= 4.7% increase in first half of year..
Analysis: as planned, rate of sales in first half of year should be 4%, we
reach 4.7 and that shows effectiveness of sales plans.
Qc Process index, Inspection body failure report, planned less than two
case in year, outcome: all test by inspection bodies (azmoone foolad,
aria SGS and…) has been passed.
8.4 Analysis of Data

Improvement Process: Index: number of repeated NC in internal audit,
planned =zero, outcome= sales process, in tender unite they had back
up problem for last internal audit, corrective action form 95114 has
been issued for this case:
Root cause:lack of man power, corrective action: developing a
software for backup data in the tender unite, training course of
corrective‐preventive action for tender unite responsible “Mr.
Hashemi” by management rep. Mr.mahdi.Meighani
Corrective action has been done but effectiveness shall be measured
on next internal audit
8.5 Improvement
8.5.1
Continual Planning of Improvement (P023) has done by planning of objective and 
Improvement corrective /preventive action procedure.
Corrective and Preventive Actions (P‐QC‐005) are recorded in 
Corrective and Preventive Action Form FOM‐QC‐013. Some records
were checked e.g : a preventive action record dated 17.02.95 about
delivery time have to mentioned in contracts.
Or in record 12, it related to NC of internal audit: in some cases
8.5.2 Corrective Action monitoring and measurement of processes were not clear
Root cause: Mr. azizmi, sales responsible, did not analyzed the
indicator
Action: reviewing the report by Mr. azimi
Corrective action: decreasing accord of process owners if they did not
do the analysis as it should be
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Corrective and Preventive Actions (P‐QC‐005) No records of preventive 
action observed.
Record 2: some of indicators needs to be reviewed such as warehouse
8.5.3 Preventive Action
Reason of this preventive action: warehouse indicator is not showing
performance of warehouse
Action: adding another indicator

By exception, we indicate the specific Strengths and weakness of the organization in light of the management system, as we perceive and seen through
processes in reference to requirements of the criteria being ascribed as these apply and relate to the assessment plan and planning of the assessment.
This aspect relates to Accreditation Body as it does to the protection of consumers in the client-organization’s role within their respective supply – chain.
Disclaimers: (1) herein, we reiterate that any suggestion or opinion that the assessment team expresses does not construe to be a contractual
requirement. (2) The degree of certainty in conclusions increases by the competence of the assessment team as well as the attestation within the
assessment protocol, values, mission and vision under which we operate for the protection of consumers, still remains a certain level of uncertainty.
Strength Weakness
Lay out Training records

action Request Type I Form-008 – as we indicate and that each of the RA addresses the basic four (4) questions
as seen in Form-008:N/A
action Request Type II Form-008 – as we indicate and that each of the RA addresses the basic four (4) questions
as seen in Form-008:
access to some records is not possible . such as : records of effectiveness measurement of 5S course for Mr. Azimi
Observation Form-018 – with uniquely specific identification:N/A
ATL: Bijan Rajabi DATE: 5 Sep 2016
END of REPORT

FORM-014 – Opening Meeting Checklist FORM-009 – MS Reporting,

FORM-017 – Closing Meeting Checklist FORM-008 – RA / AR, as requires
FORM-005 – Participants of opening & closing meetings FORM-018 – OBS, as requires
FORM-004 – Assessment Plan FORM-010 – As requires, recommendation for CoR
FORM-007 – Planning onto -004, as process determined FORM-026 – Assessment documents check-sheet, optional

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Stage I Audit Date(s): 3 Aug 2016

6.1 Refer to 6.2 ,6.3, 7.4 ,8.2.1

6.2.1 General Responsibility and authority were defined in FOR011. Training

Determination of Production Order Form: 25 on (20/01/95) was checked.

Observation Form-018 – with uniquely specific identification:N/A

ATL: Bijan Rajabi DATE: 5 Sep 2016

FORM-014 – Opening Meeting Checklist FORM-009 – MS Reporting,

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