Assessmentreport/Checklist: Systems: Qms Iso 9001 (2008)

BRSM
Systems: QMS ISO 9001 (2008)

AssessmentReport/Checklist
Form 009

CLIENT‐ORGANIZATION (NAME): RAH PEY TARH
PHYSICAL LOCATION(s): Unit No.10, Building No.2212, Vali‐e‐Asr St., Tehran,
Iran

Phase II Audit Date(s): 24, 25 May 2015
Phase I Audit Date(s): 12 May 2015
NAICS (or NACE) CODE 71
ISO 9001 EXCLUSIONS: Section 7.5.2, is excluded

Assessment objectives: Attesting requirements of QMS system has been met
in client’s management system

ASSESSMENT TEAM INFORMATION
Assessment Team Leader, ATL Vahid Salahi
Assessor 2
Assessor 3
Assessor 4
Assessor 5
Assessor 6

Note: Adjusting the language within this form to the type of activity and nature of the organization is acceptable.
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We pursuit to assure that client‐organization adheres to the protection of communities and consumers. This is to
1 follow the intent to the substitution of the word “identify” to the word “determine” as part of the importance to
the processes being capable of achieving desired outputs (including consumer’s well‐being).
Project Management ;Providing Combination of Services in Civil Projects including Technical and
2 Scope of activities
Consulting Services,
BRSM requires that the organization’s legal obligations and regulatory
3 Legal status
are met as part of granting certification.

4
General 
Requirements – the organization has identified its processes and strated implementing
4.1 What is the QMS 4 Month ago,
implementation /
transition date?

Documentation
The organization has developed the Quality Policy and Quality Manual.
4.2 Requirements
(RPT-QM-00) and other required documented procedures
(includes records)
explicitpolicy and Quality objectives shows that organizing is moving 
toward its policy ,strategic plans and management strategic system
4.2.2 Quality Manual an explicit (and controlled) Quality Manual has been provided
the interaction of processes observed in Manual


Documents were coded in accordance with Document control
procedure (RPT‐PR01) The method of approval documentsis defined.
Control of
4.2.3 The Documents and records were kept in electronic format. Documents
Documents
list (code RPT‐F01‐PR01),Distribution of copies of the documents
specified in the Documents list.
Recordswere coded in accordance with records control procedure (RPT‐ AR
PR01) table of records keeping (RPT-F02-PR01) is completed.and
records were kept in electronic formatAlways have a backup plan. RPT‐PR01
Control of
4.2.4 Method of producing backup copies of project files related to Entrance
Records
road design Jey Industrial Zone, Isfahan Project was not in accordance
with control Records procedure

5 Management responsibilities
FORM‐009_V4_en Issued: July 9, 2003 Revised: March 2013 Page 2 of 10
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Qulaiy policy (rpt-QP-00) is defined ,the general policies are increasing

market share, enhance staff knowledge, increase customer satisfaction,
Management commitment to contractual and legal requirements.Staff have knowledge
5.1
Commitment of policy and customer requirements as a mean to determine effectiveness 
in the development and implementation of QMS
Customer Focus –
5.2 (may relate to relate to 7.2.1 and 8.2.1 
7.2.1 and 8.2.1)
Policy is appropriate to the nature of the activities and purpose of the
organization, the policy implies to commit to customer requirements
and continuous improvement, the objectives is reviewed annually, staff
has understood the policy.
5.3 Quality Policy Quality policy (RPT‐QP‐00such as increasingmarket share, enhancing 
staff knowledge, increasing customer satisfaction, commitment to
contractual and legal requirements were observed. It is considered that
the policy be reviewed annually, Mr. Merad as sample was asked about
the policy , the policy has been conveyed to staff by management
Quality objectives( RPT‐TO‐00 )with operational programs were
Planning;5.4.1
observed, such as expanding the company's activities in the new
Quality
provinces markets (at least 5 provinces), improving basic technical
Objectives/5.4.2
5.4
quality
competence, professional seminars (at least 4 seminars per year), 
making markets in neighboring countries (Iraq and
management
Afghanistan).objectives were measurable and include meeting
system planning
requirements of product.
5.5 Responsibility, Authority
Organizational Chart with code RPT‐OC‐00was observed. RPT‐F02‐PR03
job description for positions project control Manager , design manager,
Responsibility,
5.5.1
Authority
technical manager, observed(in Job description form RPT‐F02‐PR03). 
Qualifying Conditions, authorities and organizational infrastructure for
each of the positions in this form are defined.
Management Mr Aram is Management Representative
5.5.2
Representative

understand his role to establish, implement, and maintain the QMs.
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Internal Internal communication is done by phone, e‐mail, letters and
5.5.3
Communication signboards. Correspondence is recorded.

5.6 Management Review
In accordance with RPT‐PR2 They have conducted management review
in 15 April 2015. All the inputs were discussed and all the main members
5.6.1 General
participated. 

Results of internal audit , Customer feedback, corrective actions
Status of process performance and product performance, preventive
actions, Follow‐up action from previous reviews are reviewed in
5.6.2 Review Inputs 

management review meeting

Important outcomes of the meeting include a certified grade onein
5.6.3 Review Output consulting, starting construction activities, provide a larger office to 
recruit more technical expert,
6 Resource Management
Refer to 6.2 ,6.3,

6.1
7.4 ,8.2.1 
6.2 Human Resources
In accordance with the training procedure training ( RPT‐PR03), personal
profile(code RPT‐F01‐PR03 )for management representative (Mr.Aram)
was observed .training plan for 1394 was observed .10 training course
6.2.1 General for example ,strengthening concrete, AutoCAD software, MSP, advanced 
materials resistance are provided. Based on 1394training plan advanced
materials resistance course was held 94/01/20(April 2015).production
supervisor score was 85%.Mr Aram score was 82%.
Records of effectiveness evaluation of advanced materials resistance
Competence, course held on 94/01/20 were checked .the effectiveness score for Mr.
6.2.2 Awareness and Aram was 80%.the effectiveness evaluation method is compatible with 
Training courses.

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physical location, workplace and utilities are adequate to processes
6.3 Infrastructure


Work The environment of company is according to labor and social welfare
6.4
Environment requirements for office was good. 
7 Product Realization
Planning of product realization is done based on control project

management system.MSP and P6 programs are used for planning.
Planning of
Records related to consultingin adding a lane to the Ahangaran_-
7.1 Product
Arak road project were observed

Realization
including Gantt chart of the project, monthly progress estimation
reports, quantity of the resources needed
7.2 Customer‐Related Processes
7.2.1 Determination of Following items are considered in each project.
Requirements
Related to the Customer specific requirements
Product Requirements others not specified by the client (needed)
Regulatory requirements related to the product and its processes 
Records related to the Ahangaran_-Arak road project which
covered the above item such as specifying of construction
regulation and law of transportation office of Markazi province
were checked
After Determination of Requirements Related to the services, head
manager review service -related requirements, before committing to
provide, to ensure that…
Review of
Knowing what are the product requirements
Requirements Solving requirements differing from those expressed by the
7.2.2
Related to the organization 
Product Can meet the defined requirements?
Records of contract review for Ahangaran_-Arak road project and
Reconstruction of Sabz stadium of Mashhad were observed

means for the organization communicating with the customer are as
Customer
follows: Telephone calls, emails and letters, in such
7.2.3
Communication communications information regarding Product information is 
transferred and Customer responses, opinions, and/or comments is
registered and conveyed to operational staff
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7.3 Design and Development
The Design and Development Planning procedure (RPT-PR11)is

documentedto determine the step of design and
developmentwhich included verification and validation
,responsibilities and authorities, groups and functions
participative in D&D progression
To design, the company collects basic executive data from

employer, and sometimes it is needed to visit onsite to verify
Design and
these data, such as surveying the roads, other data if not provided
7.3.1 Development
by employer will be collected by asking from legal authorities

Planning
such as the geology institute of the province the project will be
executed in them, or the route of the floods and probability of
typhoons or the place of faults.
On the day of assessment a site of Ahangaran Highway to Arak
was visited, the major activity by client as explained had been
surveying , at the day of assessment no activity was done by
auditee, the visit was to observe the site data preparation
procedure
Engineering and technical Regulations, national or international
7.3.2 D & D Inputs requirements and regulation Data gathering(RPT‐F03‐W04) for 
construction of Rasht road to Fomanroad project was completed .
Technical Plans and maps ,report of control protect which are
7.3.3 D & D Outputs
relevant to service requirement

Out puts with minute form (RPT-F03-W05) are repotortedto

D & D
7.3.4
Reviewing
employer for approval review. Approval form of construction of 
Rasht road to Fomanroad project was observed
Input And output data is compared. In case of compliance
7.3.5 Verification validation is done by technical director, based on design input the 
output maps and plots are checked
In accordance , The Design and Development Planning procedure
(RPT-PR11) Validation is done through the simulation
software.Validation of construction of Rasht road to Fomanroad
7.3.6 validation project is done and result were recorded if related forms such as 
RPT-F03-W06, it is also checked and controlled to validate
calculations according to Civil fundamental rules and national
regulations for road construction
In force and back correspondence with employer changes are
recorded and the primary design is modified according to
Control of (D & D)
7.3.7
Changes
requirements by employer considering limits by regulation, if any 
changes occur the new and modified maps and plans are provided
in order to receive official approval from employer.
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7.4 Purchasing
Purchasing In accordance with purchase and supplier evaluation RPT‐W03, request
7.4.1
Process

records for color printer (94/12/05) and safety shoes (94/11/30)on
Purchasing march 2015 was observed. Purchased goods are checked base on
7.4.2
Information defined criteria and scope. 
Acceptable supplier list contained 17 suppliers was observed
Verification of
7.4.3
Purchases
Records of primary evaluation(in form RPT‐F03‐W03) of 
PaLizAfzari(score 72) ,Avazhang(score69),were observed
7.5 Production and Service Provision
The project control is done to control progress of each project.
The progress records of Adding a lane to the Ahangaran_-Arak road
project were observed. such as
RPT-PR05
Control of , a first-phase approval from the employer on April 2015 (related
7.5.1 Production and form, F / 931 128) monthly progress reports,The quantity of AR
Service Provision resources consumption
In one case control project records for supervision of construction

ofRasth road to Fomanroad project is not complete
Validation of
Processes for
7.5.2 excluded
Production and
Service Provision
In accordance with document and records control procedure(RPT-F02- 
PR01)and project control procedure There is file(form RPT-F01-W06) as
master list which Indicates which document (technical map, client
Identification and
7.5.3 requirements, related standard and regulation )is related to one customer
Traceability
Each client is recognized by its name primarily and each document is
filed in the clients folder physically and the scanned copy electronically,
therefore the files are not missed and easily accessible
Customer
All data which received from client or other organization are customer 
7.5.4 property which be kept in accordance external document and records
Property
control procedures
There is a small storage room for keeping spare parts for printers and 
Preservation of computers and the items in the storage room are recorded in a note book
7.5.5
Product by administrator of the office. These storage items have no effect on
quality of services provided
Control of According to the calibration instructions (RPT-W02), calibration records 
Monitoring and of mapping camera with calibration certificate code OT-C-73865-LN on
7.6
Measuring October 2014 from the Civil adjustment and calibration company were
Devices observed
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8 Measurement, Analysis and Improvement
8.1 General
8.2 Monitoring and Measuring
The average of customer satisfaction is 80% that in accordance with
defined criteria is acceptable.
According to customer feedback procedure (RPT‐PR10), records related
to customers satisfaction (RPT‐F01‐PR10) was observed as the
Department's survey for construction of second runway axis Qazvin
Province Qazvin‐Takestan with a rating of 95%, the poll Department of
Transportation Central Region 2 designed for project‐based bonding
Ahngaran‐Farmahini with a rating of 93%, Arak, Tehran province
Telecommunication boring bar with a rating of 87% restoration project.
Customer
8.2.1
satisfaction
It should be noted that if the duration of the project is long (design)this 
survey is done at intervals of 3 months.
A complaint in the form RPT‐F02‐PR10 for end of Hemmathighway to
Chitgar lake project by the employer (District 22 of Tehran) was
recorded,
The complaint explained that design was not completed on‐
time(December 2013).Nonconformities services Registration form (RPT‐
F01‐PR09 ) and records of corrective action was issued on the same day
and the re‐evaluation of customer satisfaction was conducted on
January 2014 that a score of satisfaction was 85%
Internal audit in accordance with internal audit( RPT‐PR08) procedures 
performed dated on 20 May 2015, The internal audit was conducted by
a representative of management and control project manager. Audit
program (form RPT‐F01‐PR08), checklist of internal audit with (form RPT‐
8.2.2 Internal Audits F02‐PR08) was observed. 5 non‐conformities detected that have been
recorded in the form of internal audit adjustments (RPT‐F03‐PR08). All of
the non‐conformities were related tothe incomplete records of quality
management system, such as supplier evaluation. Corrective action
forms (RPT‐F01‐PR07) were observed. All Nonconformities were
resolved, and have been approved by the management.
Monitoring and
According to Data analysis procedure RPT‐PR12each process has an 
indicator, and the process outcome is measured based on data collected
8.2.3 Measurement
annually and these data are compared with index of the process,
Process
As example the satisfaction index is 80% and the process in within range
The technical department controls the designs and maps to have all 
Monitoring and required elements , such as the definition of symbols on the drawings,
8.2.4 Measurement of the measurements explanations, and the maps engineering
Product specifications based on design inputs and requirements by employer
Records of such review observed for Qazvin‐Takestan project
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Control of Non-
Non‐conformity is defined as a problem that has not been foreseen in 
design and during the implementation this has raised up, or a
8.3 Conforming
constructed project fails due to design failure, no records of such failures
Product
seen.
The analysis of Data is done based on data process table (RPT‐F01‐ 
PR12). They used graph to demonstrate the result. Also the reports in
detailed were attached to data analysis records. Examples of analysis :
8.4 Analysis of Data customer satisfaction with a 80% score rated the effectiveness of

training 92% and the achievement of the objectives 90%, deviation of
project progress in projects at a rate of 6%.

8.5 Improvement
Continual
8.5.1
Improvement
Rate of deviation of project designprogress is decreased from% 8 to 6%. 
Base on RPT-PR07 corrective and preventive action procedure

For all NCs from internal audit the corrective action has been considered
and closed. Implementation of phase 3 in MSP Reports had not been
produced.
Non conformities form was completed and corrective action was done in
8.5.2 Corrective Action march 2015 and back up was produced in accordance with 
recordscontrol procedure.
The training schedule Had not been developed appropriate. They had
not addressed the some courses for the recent years, Non conformities
form was completed and all courses were address in training plan.

Corrective and preventive action procedure RPT-PR07 No record of
8.5.3 Preventive Action
preventive action was available. 
Strength Weakness
Number of staff in training department
Application of paper‐less administration processes
Updating system related records

action Request Type I Form-008 – as we indicate and that each of the RA addresses the basic four (4) questions
as seen in Form-008:
action Request Type II Form-008 – as we indicate and that each of the AR addresses the basic four (4) questions
as seen in Form-008:
1-In one case control project records for supervision of construction of Rash road to fooman road is not complete
2‐ Method of producing backup copies of project files related to Entrance road design Jey Industrial Zone, Isfahan
Project was not in accordance with control Records procedure
Observation Form-018 – with uniquely specific identification:
ATL: VahidSalahi DATE: 26-May 2015
END of REPORT
FORM-014 – Opening Meeting Checklist FORM-009 – MS Reporting,

FORM-017 – Closing Meeting Checklist FORM-008 – RA / AR, as requires
FORM-005 – Participants of opening & closing meetings FORM-018 – OBS, as requires
FORM-004 – Assessment Plan FORM-010 – As requires, recommendation for CoR
FORM-007 – Planning onto -004, as process determined FORM-026 – Assessment documents check-sheet, optional

Assessmentreport/Checklist: Systems: Qms Iso 9001 (2008)

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ISO 9001 EXCLUSIONS: Section 7.5.2, is excluded

Qulaiy policy (rpt-QP-00) is defined ,the general policies are increasing

Refer to 6.2 ,6.3,

Planning of product realization is done based on control project

The Design and Development Planning procedure (RPT-PR11)is

To design, the company collects basic executive data from

Out puts with minute form (RPT-F03-W05) are repotortedto

In one case control project records for supervision of construction

Base on RPT-PR07 corrective and preventive action procedure

Observation Form-018 – with uniquely specific identification:

ATL: VahidSalahi DATE: 26-May 2015

FORM-014 – Opening Meeting Checklist FORM-009 – MS Reporting,

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