PRESENDTED TO YOU IS A SURVEY QUESTIONNAIRE ON THE EXTENT OF

COMPLIANCE OF BULAN INTEGRATED BUS TERMINAL IN THEIR OPERATIONS

MANAGEMENT PRACTICES AT BULAN SORSOGON. PLEASE ANSWER TO THE

BEST OF YOUR KNOWLEDGE.

Questionnaire

Name (optional):

Name of the Company:

Instruction: Please answer the following questions by checking or filling-up marks with

appropriate answer.

1. COMPANY’S PROFILE

A. What is the area and location of the terminal?

Total square meters___________

Location/address_____________

B. Number of years in operation_________________

C. How many employees does the terminal have?________________

D. How many bus companies are plying franchise routes?_____________

E. What is the Daily average number of transient passengers?____________

F. How many commercial establishments does the terminal have?__________

G. Bus routing and frequency_____________

2. OPERATIONS MANAGEMENT SERVICES EMPLOYED BY BULAN

INTEGRATED BUS TERMINAL

A. LOCAL REVENUE COLLECTION

Legend:

3-always practiced

2-sometimes practiced

1-never practice

Practices 3 2 1

Daily remittance of collection

Recording and posting of revenue collection

Monthly Reporting of collection

B. MONITORING AND TRAFFIC CONTROL

Practices 3 2 1

Schedule of busses

Information system

Booking of travels
 Reservation of seats

C. REPAIR AND MAINTENANCE OF THE FACILITY

Practices 3 2 1

Maintenance of comfort rooms

Cleanliness in the terminal

Repair of some broken parts in the facility

D. SAFETY AND CONVENIENCE OF THE RIDING PUBLI

Practices 3 2 1

Security personnel

Passenger service counter staff

CCTV

Maintenance of the facility

Portering services

Updating of transportation association

Involvement of barangay residence in the

location of the terminal

 3. PROBLEMS ENCOUNTERED

Legend:

3-always encountered

2-sometimes encountered

1-never encountered

A. LOCAL REVENUE COLLECTION

Problems 3 2 1

Delayed payments of rentals

Overdue arrerage

Filching of revenue by some employees

B. MONITORING AND TRAFFIC CONTROL

Problems 3 2 1

Delayed trips

Congestion of Buses

Disarray allocations of parking spaces

Lack of traffic signage

 Luggage switching

Presence of beggars in the area

Unfair competitions of bus companies

C. REPAIR AND MAINTENANCE OF THE FACILITY

Problems 3 2 1

Insufficient funds for maintenance

Indolent maintenance personnel

Delayed release of maintenance supplies

Lack of maintenance personnel

D. SAFETY AND CONVENIENCE OF THE RIDING PUBLIC

Problems 3 2 1

Arrogance of tricycle drivers and porters

Overcharging of fare

Bus roadworthiness

Rude porters