CERN Hotel Terms and Conditions of Reservation

Online reservations for the CERN hotel are subject to acceptance of these terms and conditions
in their entirety.

Purpose
The CERN hotel operates the website http://hostel.cern.ch to permit guests to reserve rooms in
the CERN hotel and the Foyer Résidence Schumann in Saint Genis. For the purposes of this
document, the term “CERN hotel” shall be deemed to include both establishments.

These terms and conditions apply to all online reservations made at http://hostel.cern.ch

The provisions of these terms and conditions shall be interpreted in accordance with their true
meaning and effect.

The CERN hotel reserves the right to modify at any time and without notice these terms and
conditions, its online reservation system and/or the CERN hotel website(s).

Reservation process
To make a reservation, a guest shall have registered at CERN and be eligible to stay in the
CERN hotel. Information on eligibility is online at:
https://espace.cern.ch/hostelservice/Wiki%20Pages/Booking%20Rules.aspx

Whilst every effort has been made to ensure that the images and text contained on
https://espace.cern.ch/hostel-service/default.aspx are as accurate as possible, variations in the
accommodation offered may occur. It is the responsibility of each guest to determine the
suitability of accommodations for his individual needs prior to making a reservation and to
confirm same, as necessary with the CERN hotel.

The cost of the reservation is indicated during the reservation process as a tax-inclusive amount
in Swiss francs. The cost is quoted on a room-only basis for the number of people and the dates
specified in the reservation. The CERN Hotel does not provide any meals.

The reservation form shall be completed truthfully and accurately.

The reservation is deemed to have been created upon submission of the reservation form at
http://hostel.cern.ch

The CERN Hotel shall acknowledge receipt of the reservation by email indicating the contract
offer; the services reserved; the total cost; and, the terms and conditions of sale. This
acknowledgement of reservation completes the contract between the CERN hotel and the guest.
In the event that there is a discrepancy between the acknowledgement of reservation and these
terms and conditions, the relevant clauses of the acknowledgement of reservation shall prevail.

The CERN Hotel shall not be held responsible for the non-fulfillment or inadequate fulfillment
of the reservation in the event of force majeure, actions of third parties, or actions of the guest.

Guarantee and payment

All reservations, regardless of origin, are payable in Euros.

Cancellation or modification of a reservation

Subject to the conditions hereunder, a reservation may be cancelled or modified by clicking on
the "My reservations" link at http://hostel.cern.ch

Check-in and check-out

Unless expressly specified otherwise in the emailed acknowledgement of reservation, check-out
time is noon on the last day of the reservation.

Failure to check-out and vacate the room by the check-out time shall automatically result in a
penalty equivalent to the cost of the first night of the reservation being charged to the debit or
credit card used to guarantee the reservation.
Once a guest has checked-in, no refund or reduction in the cost of the reservation shall be offered
in the event of early departure.

Contact information
For questions relating to CERN hotel reservations, customer service is open as follows:
Monday – Friday 07:30 to 01:00 (local time)
Saturdays, Sundays and holidays 09:00 to 01:00

Telephone +41 22 767 33 44

Fax +41 22 767 38 00
Email cern.hostel@cern.ch
Mail Customer Reservations
CERN Hotel
1211 Geneva 23
Switzerland

Complaints about accommodation may be addressed to the hotel reception, which is open as
follows:
Monday – Friday 07:30 to 01:00 (local time)
Saturdays, Sundays and holidays 09:00 to 01:00