[Type text]

VIGNESH S
E-mail​:   ​vignesh.sr1989@gmail.com 
Skype ID​:  vignesh_social 
Phone​:   +91 9880845778 

OBJECTIVE 
A straight-forward, enthusiastic and open-minded candidate; possessing 5yrs+ experience within Client 
Support and Systems Administration across Windows server based networks; additional experience in 
Change/Incident Management and ITIL Framework; strong technical skills; excellent client relationship 
management with good stakeholder management; intuitive problem solving and analytical capabilities; 
strong drive to increase personal knowledge base; professionally versatile, meticulous and accurate; 
acclimatizes with ease to new environments and quickly absorbs challenges to drive achievement of all 
corporate goals, strong team work capabilities; looking for a Systems Administration 3rd line support 
position in a forward thinking corporate environment, where technical skills can be utilized and increased to 
maximum corporate / personal effect. 
 

KEY SKILLS 
● Technology Project Methodology 

● Transitions and Vendor Management 

● Agile, Scrum and Waterfall methodologies. 

● MS Project Server 

● CREST 

● ITIL Practices[Incident/Change/Problem Management] 

● Windows server administration[2000/2003/2008/R2] 

● VMware Administration [Vsphere 5] 

● Windows Clusters & Storage [RAID] 

● Active Directory Management 

● Systems & Backup Performance Monitoring 

QUALIFICATIONS 
Microsoft Certified IT Professional (MCITP) in Windows Server 2008 
Microsoft Certified Solutions Associate (MCSA) in Windows server 2008 and 2012 R2 

EDUCATION 
B’Com/Accounting-June 2006 to November 2009-Bangalore University 
 
[Type text]

WORK EXPERIENCE 

Wells Fargo India Solutions Private ltd (April 2014 — Present) 

Technology Project Coordinator/Junior Project Manager/Transition Project Manager 

As a Technology Project Coordinator/Junior Project Manager as part of the Project 

Management Office Center of Excellence(PMO COE). My roles and responsibilities were 
confined to Junior project Management but they were not limited to: 

Agile/Scrum: 

The Responsibility of the Scrum Master is to ensure that Scrum is properly understood and 
practiced by the team. The Following Five key events are required to be performed by all 
Wells Fargo Agile scrum teams. The five scrum events are: 

● Daily Scrum 

● Sprint Planning 

● Backlog Refinement 

● Sprint Review / Demo 

● Retrospective 

Financials Management 

● Prepare, Add, verify, update forecasts in STAMP or other project - specific financial tools (hours, 
incentive, FTE per seat, etc.) and Track Roadmap Budget Change from Plan vs Baseline Budget 
● Review and upload budget / forecast in STAMP 
● Upload, approve, or deny transactions in STAMP 

Change, Risk and Issue Management 

● Coordinate open CRs with the stakeholders; Chase deadlines; Track the level of approvers; Monitor 
CR until completion 
● Attend CAB Meeting 
● Coordinate open risks and issues with the stakeholders. Chase deadlines 

Project Plan 

● Assist PM in creating WBS and update it in PMUWS 

● Convert project plan to pdf and distribute it to those with no access to the project plan and PMUWS 
● Ensure that all milestones are met by tracking target completion dates of each. Report to the PM in 
case a milestone target completion date is approaching 

Vendor Management 

● Coordination effort with external 3rd party vendors 

● Create package in PPI and set up in PMUWS 

Communication and Documentation 

● Create new or consolidate reports regarding the overall status of the project (communicate either via 
Email or PMUWS) 
[Type text]

● Create, edit, maintain Project Team directory 

● Assist PM in creating the WBS in MS Project; Convert project plan and send it to the project's 
stakeholders; Make sure that project plan is compliant to PMQA 
● Manage SharePoint site:  

1. Manage permissions to document and list levels 

2. Manage document (establish central data repository) 

Microland Ltd (May 2012 — April 2014) 

Data Center Consultant-Bridge Operations 

About company​: Microland is a pioneer in the field of remote infrastructure management service provision 
and a comprehensive cloud lifecycle service provider with its operations centre in India and a global 
presence encompassing the US, UK and the Middle East 
 
Environment​: HP SIM, ILO V 3.0, Symantec Netbackup, Putty SSH, Vsphere 5.0, Microsoft System Center 
Operations Manager, Boxtone, Solarwinds, VRanger, Remedy 
As a Data Center Consultant for Bridge operations my responsibilities are: 
 
• Remote monitoring/administration of over 5000 windows 2003/08/R2 servers which includes Server 
Performance, Up-time, Disk Space Memory Usage & other Resources 
• Rebooting servers in order to prevent memory leak caused by some Apps & processes. 
• Dealing with web application issues which fall under our scope of support such as Base Page response 
issue and Error code failure. Also checking for their application pools via IIS Manager & Escalating 
Advanced issues to the 3rd line teams. 
• Monitoring Exchange Queues and performing failover of resources to passive node before rebooting 
server in order to bring down Memory NPP. 
• Managing backups triggered by the clients [Daily, Weekly, and Incremental] and restart them as per the 
policy ID should the Backups fail. 
• Monitoring performance of all Unix servers via SSH sessions and escalate them to the Unix team for 
investigation 
• Troubleshooting of Active Directory issues on the grounds of FSMO, Replication, Trusts & Connectivity 
between the DC’s & the Management Servers 
• Controlled shutdown and restart of services and dependencies. 
• Antivirus management and troubleshooting of Antivirus Definitions. 
• Performing troubleshooting of the servers according to the company knowledge and escalating to the 
relevant teams. 
• Perform timely Patch management as per the Schedule. 
• Incident Management working on priority tickets which fall under our category & timely closure keeping in 
mind the SLA adherence using Remedy ticketing tool 
• Perform Change Management as per the process i.e. Raising Changes[Standard, Urgent Changes] & 
creation of tasks related to the Change & assigning to the relevant task owner 

Dell International (November 2011 — May 2012) 

Client Technical Support Associate 
• Delivered technical support for all end users; assisted with testing, implementation and troubleshooting of 
Thick Client program and server system; supported multiple applications and resolved hardware / software 
/ peripheral issues. 
• Administered and maintained server and LAN equipment; tracked, deployed and updated Windows 
patch; maintained baseline IT security standard/policies and ensured consistent performance and 
availability of all systems. 
[Type text]

• Provided effective asset management and inventory including all telephone and conferencing equipment; 
liaised with vendors and drove efficient procurement processes. 
• Handled all IT training; prepared, updated and maintained technical support documentation, IT reports, 
standards, procedures and policies. 
• Oversaw the deployment of corporate IT projects across the ASEAN region; delivered first-level support 
and monitored change management in relation to server upgrades and software installations. 

Unisys (Jun. 2007 — Aug. 2010) 

Client Support Rep. /Order Management Analyst· 

● Monitored lifecycle of all on-site service calls; liaised with and supported field technicians and provided 
issue resolution: ensured delivery of corporate policies and procedures; maintained client service 
quality. 

● Implemented and maintained SLA, C-Sat and productivity metrics across relevant region; ensured all 
SLAs were met or exceeded; managed all incoming inquiries as SPOC; identified potential SLA misses 
and escalated issues as per procedure; analyzed recurring issues; defined and implemented corrective 
action plans. 

● Delivered effective liaison with SDM and Lead SDC to provide accurate manpower resourcing; assisted 
with training programs to improve skill sets of all technical staff.  

● Material Implementation Planner for September 2010 until November 2011  

As a Global Cisco implementation planner, my role is being the single point of contact and liaison between 
the Service Supply Chain operations [SSCO] and our client, the Service Delivery Organization. My main 
goal is to manage that Unisys can fully support its clients with Cisco hardware, TAC support and 
Software support by performing tasks that fully manage the various methods used to provide support 
cover. This is mainly done via outsourcing, basic support and provision of parts to Cisco via the 
appropriate Cisco Partner Support Program. 

 
References are available upon Request.