Professional Documents
Culture Documents
Executive Summary
For the University of Washington Advancement team to
raise $1 billion dollars annually, without significantly
increasing staffing and resources, the UW must innovate,
do more with less, and understand the reasons for past
success.
We believe that identifying these flights of stairs, wherever you are in your fundraising career, and
doing the hard work and intentionality to climb to the next stair, that you can be a more effective
and successful fundraiser.
Recent studies on philanthropy suggest some possible opportunities. According to the 2016 U.S.
Trust Study of High Net Worth Philanthropy, the number one challenge to philanthropic giving for
high net worth donors was: identifying where and what to donate to. In the Camber Collective 2015
Money For Good report, they found that donors have high levels of loyalty, very rarely research or
compare nonprofits, and prefer to give to well-known organizations.
So, we have these loyal donors who want to give back. How can we connect the dots better to show
donors the limitless opportunities to give back at the UW? How can we raise more money?
We believe that raising sights and clearly articulating vision and impact to our donors from
our faculty, programs, units and centers will increase philanthropic support. And through our
research we’ve uncovered some tools, tactics, and case studies that will help fundraisers do this
work better.
In 2015, Jessica Balsam (PMRA) and Halbe Doughtery-Wood (Engineering), presented their ALC
project titled “Making Your Own Secret Sauce: Ingredients for major gift officers to create their own
recipe for success.” This presentation and paper defines high performing fundraisers at the UW and
examines what traits and activities high performing fundraisers are broadly doing.
For our research project, we used the same definition on high performing fundraisers as described
by Balsam and Doughtery-Wood. High Performing Fundraisers have been in their position for 5
or more years and they raise at least a million dollars each year.
When conducting the research for our project, we wanted to know why these high performing
fundraisers are high performing. We know that fundraising success must be more than just asking
more often and at higher amounts. What were these high performers doing? And how can we
systemize this for others?
Everyone recognizes the importance of fundraiser and donor relationships. We must visit with
donors, build authentic relationships, steward, cultivate, and then make the ask. But there is a lack
of academic research on the relationship between fundraiser and their unit (staff, faculty, advisors,
and administrators) relationships. Through our research, we found that high performing
fundraisers were also doing something that has not been broadly researched or deeply explored.
High performing fundraisers are building authentic relationships with chairs, faculty, unit staff and
partners. These relationships are critical to the success of high performers. Furthermore, these
fundraisers were working with units who had a clear vision for the future. For those units without a
clear vision, high performing fundraisers are helping to create vision, re-vision, focus, or translate
ideas into clear and understandable priorities. High performing fundraisers are able to take esoteric
ideas and disparate concepts and connect the dots for donors.
Our work is not intended to be groundbreaking but to rather serve as a reminder that your
fundraising skills can be improved by being committed to doing the hard work. By opting to take the
“proverbial fundraising stairs” instead of easy short cuts that do not benefit you and your
fundraising goals. Daily dedication, intentionality, and hard work pay off.
Methodology
We interviewed more than 40 people, both within UW and externally. A collection of Vice Presidents,
Chief Advancement Officers, Major Gift Officers, Constituent Relationship Officers (In unit
fundraisers who perform many different roles), Corporate and Foundation Officers, Consultants,
Faculty, Unit Partners, and Donors. We also spoke to leadership in Marketing and Communications.
Additionally, we conducted a literature review that included primary sources from the Chronicle of
Philanthropy, the Chronicle of Higher Education, CASE, and books on communication. Finally, we
had countless informal conversations with colleagues that shaped the scope and outcome of our
project and to whom we are deeply thankful for their advice and counsel. See the Appendix for a
complete list.
Data Analysis
We asked our Prospect Management, Research and Analytics (PMRA) team to identify some high
performing fundraisers. We then pulled their performance metrics (total dollars raised over time)
and normalized the data, adjusting for job changes (promotion or unit change). See the graphs
below.
Fig. 2
Fig. 1
Through our research we developed a method that will help fundraisers, no matter their experience
level, achieve fundraising success. For new fundraisers we hope that these steps will help make you
a great fundraiser faster (have you reach that first plateau (Fig. 1) in the graph more quickly). And
for seasoned fundraisers, provide a framework to work with faculty and unit partners to better
articulate vision and raise sights to eventually close ultimate and transformative gifts (reach that
second spike (Fig. 2) in the graph). To work smarter and faster is the only way we can reach our
aspirational goals.
On the surface, Teresa asks clients her list of prepared questions to get to the content she needs to
produce the agreed upon outcomes. But when talking more with Teresa and communications
experts in our interviews, understood the other effects of these questions.
1. The questions were formulated to help build rapport.
2. When comfortable, the interviewee tends to open up so that Teresa can get to the passion
behind the work, a critical piece for the case for support.
NOTE: These practitioners are great fundraisers. Many fundraisers will spend their careers in this
space - they would be meeting all of their metrics, securing large gifts, and benefitting their units.
But our work hopes to help inspire the jump to transformative gifts that we have seen through
becoming a true faculty partner.
This example doesn’t involve a fundraiser but it demonstrates the concept we want to share. The
gym manager knew enough about the program and this new floor to be able to articulate to Ben
why it was an important investment and the impact it would have. Ben was able to be involved in
the process and the outcome was a large gift and a new court. This is a great example of how a
donor helped us raise sights. And it shows how we can be the broker for donors engaging in this
process.
The Partner
Our interviews led us to some trends that showed us there can be
something more, a true partnership, a deeply trusting relationship
between faculty and fundraisers. Keeping in mind all of the traits
and tactics that we’ve already mentioned, high performing
fundraisers who hit that second spike in the graph are doing
The Partner Checklist
something more.
□ Have longevity in unit
(typically 5+ years)
This section is the hardest for fundraisers to self-identify and
□ Become a trusted internal
explain, but it is where we have seen some of the most
partner
transformative gifts happen.
□ Showcase your fundraising
success - especially with
Importantly, these fundraisers have put in the engagement over
other faculty
time. They have been in their units for a while. With different
□ Maintain deep institutional
bosses, colleagues, and chairs. These fundraisers are the ones
knowledge - both of your
maintaining a stable consistency for the rest of the faculty, donors,
unit and UW Advancement
and unit partners. Importantly, they have been an active and
□ Conduct vision sessions
engaged member of the team. Remember, high performing
with faculty - see Fuel
fundraisers have typically been with their unit five or more years
Resource (Appendix)
and have spent that time building trust, relationships, and deeply
□ Add to or develop an
understanding their units, their needs, strengths, and weaknesses.
overall culture of
philanthropy in your unit
What can you do besides staying in your unit and building trust to
□ Find the answer to “why
get to this point?
does this work matter?”
□ Build a work plan to move
You deepen your value because you are able to share vision with
vision forward
the faculty. As we mentioned before, high performing fundraisers
are working with units who have a clear vision for the future. We
found that even well supported units, who have an established
culture of philanthropy, often need help to re-vision, create vision, and raise sights.
On this step you are making unit ideas come to life as fundable projects and you have strategy to
support you. This is the stage where all aspects of your unit comes together. This is where all of
Many of the fundraisers who have been able to do this well have a very specific beat that they can
devote this kind of intense time and energy to. As we mentioned in the beginning, there is no plan to
double our staff, so we have to work smarter. And in the high performing fundraisers we examined
they all have done this. They have led their unit partners through vision exercises. They have clear
answers to “why does this matter.” And they have a plan to move forward.
Mahnaz Sherzoi has been a fundraiser with Engineering for over 10 years. And she is a great
example of taking the stairs to success. She is tuned in understands the importance of the work of
her unit - like entrepreneurship - and with developments like CoMotion coming out Engineering, she
saw an opportunity.
From the beginning, Mahnaz developed meaningful trust with her faculty. Now, because of her
tenure and hard work, she holds the power with faculty, donors and chairs.
When she recognized an opportunity around the lack of funding for entrepreneurship, she stepped
up as a bridge builder and helped direct the faculty vision to think bigger about the real impact to
society. She highlighted examples of student and alumni community impact and market impact.
Because she had a seat at the table, faculty listened.
Since she also had trusted relationships with her donors, Mahnaz was able to match the need to a
donor prospect that eventually led to the creation of a $2M proposal and an ultimate gift.
Conclusion
It’s no secret that some of us have aspirations to be the top performing fundraising university. To
raise a billion dollars in cash each year. In order to do this, we can’t simply rely on doing what has
made us successful in the past.
We need to examine what the best in UW Advancement and across the sector are doing and
replicate that efficiently effectively. We must innovate and understand why we were successful in
the first place. This project, our project is a step in that direction. See you at the top of the stairs.
Libby Singer is the Assistant Director of Advancement for the School of Public Health at the
University of Washington. Prior to the UW, Libby worked in individual giving and events at
Childhaven, a local Seattle nonprofit healing the youngest survivors of abuse and neglect. Outside of
work, you can find Libby spending time with her friends in a variety of gal-themed activities (gal-
entines, gals-giving, walking gal-(green)-lake...you get the picture), volunteering with the Association
of Fundraising Professionals - Advancement NW Chapter, or playing volleyball on her often-defeated
team, the Volley Llamas.
Interviewee List:
Jennifer Aydelott, Director of Advancement, Jessica Frederick, Assistant Director of
Social Sciences, Advancement, Social Sciences
University of Washington University of Washington
David Iyall, Senior Director, Corporate and Molly Purrington, Director for Advancement,
Foundation Relations, College of Engineering Arts and Humanities
University of Washington University of Washington
Mark Lanum, Director of Donors Relations Krista Rammelsberg, Tyee Club Associate
University of Washington Philanthropy Officer
University of Washington
Eric Lawson, Assistant Dean for Advancement,
College of Education Ben Remak
University of Washington Community Volunteer
Special Thanks
To Our ALC Advisors
Edgar Gonzalez, your humor, candor, and directness helped shape this project beyond our
original ideas. Thank you!
Halbe Doughtery-Wood, you are fierce, strong, and one hell of a leader. Good luck beyond
the UW. Thank you!
Mark Lanum, we are so grateful that we had you as an advisor before you headed off on that
final Kessel run. Simply a class act. Thank you!
To Our Bosses
Jennifer Aydelott, you are a mentor and a friend. I am so glad that you hired me four years
ago. My life is forever changed. Thank you!
Megan Ingram, you are a #bosslady and teach me something new every day. I’m grateful for
your friendship and support throughout this journey. Thank you!
You are going to climb the staircase many times at UW. A good fundraiser will
move between the Novice, Practitioner and Partner then find themselves back
at the Novice as they embark on a new project.
Identifying these steps - wherever you are in your fundraising career - and
putting in the hard work and intentionality to climb to the next stair is critical to
raising more money. Take a look through the toolkit to identify the different
pieces of fuel that might be useful to you.
The Novice 2
Compiled Questions: “Get to Know Your Faculty & Their Vision 2
The Practitioner 7
Finding Your Faculty / Unit Champion 7
The Partner 9
UW Medicine Vision Exercise 10
LEAN Canvas 28
4. Can you provide me with some proof points or data about your successes
(ex: rankings, awards, other accolades)?
6. Do you have recent stories you can share about students, alumni, donors,
research, and community service projects?
7. Tell me about your experience with our donors. Who are they and what do
you know about them? (Are they mostly alumni? Community leaders?
Foundations? Etc.)
9. Why is increased funding from donors urgent? Why must a donor invest
now?
10. Let’s imagine five years from now. The campaign has been successful.
11. Personal Philanthropy - Where does your unit/program/center fit in? How
can I make sure I am doing a good job with you and your spouse/significant
other in this regard?
13. What is your favorite soccer club / movie / Star Wars character? Why?
V. Support the Need with the Facts and Stories (Head and the Heart)
Call to Action
1. Identify Your Natural Partners (aim for five “go to” faculty/unit
champions)
4. Make It Personal
ii. Ensure your faculty that you will lead the aspects of the
meeting that makes them feel uncomfortable (like the
ask)
b. During Meetings
These slides and narrative walk through the entire visioning process with key
stakeholders and faculty leadership
LEAN Canvas:
Customized and used by our colleagues in CoMotion. This template is ideal for
a full vision session to walk faculty and leaders through the deliverables of the
program/unit/center.
This article explores the idea of how humans have tackled our biggest
problems, largest tasks and uncovered big solutions and mind-blowing
breakthroughs.
SLIDE 1: Introduction
- Thank you for making time for this Visioning Session today.
- The object of today’s meeting is to think about the future of the Eye Institute
over the next 5 to 10 years and discuss how philanthropy can support that
vision. Our goal is to come up with as many ideas as possible – nothing too
small, too big, or too crazy for consideration.
- The majority of this session will be a brainstorm and discussion, and we’ll
conclude with discussing next steps.
SLIDE 2: “People don’t buy what you do, they buy why you do it.”
- I hope that you had an opportunity to watch the TED talk by Simon Sinek. If
you didn’t, that’s okay. I’ll summarize:
o Simon talks about why companies, like Apple, are considered
innovative. Or leaders, like Martin Luther King or the Wright brothers,
are historical heroes.
o His theory is because they start with “Why”. He says that “All the great
and inspiring leaders in the world think, act and communicate in the
same way. And, it’s the complete opposite of everyone else.”
o He uses the “golden circle” to describe this.
1
SLIDE 3: The Why, How and What
- We are NOT here today to discuss or change the current mission and
vision of the Eye Institute. But, it’s worth pointing out that this is our
underlying reason of WHY we exist? We are here to talk about the future.
2
SLIDE 6: Meeting goals
Be Specific:
- How does our patient care look?
- How is vision research different?
- How is our education/training program different?
- What does our operations (administration/finance/budget) look like?
- What does our advancement team look like?
- What do we want to be known for?
- What are some of the major differences between now and the future
we’ve created?
- Are there any common themes in the future we discussed?
- Any areas of consensus or disagreement?
3
SLIDE 8: Discuss a vision statement or list of ideas (15 minutes)
- There are many factors that influence our ability to achieve this vision,
including:
i. Political atmosphere
ii. Support from UWM leadership
iii. Federal research funding
iv. Other?
- Some of this we have can impact, some may be outside of our control.
- What I’d like to spend the remainder of our time talking about is what
philanthropy can help us to achieve.
- I want to show you first, how we are doing. There are two numbers that I
look at to reflect how we are doing. The first is our “Annual Dollars in the
door” and the second is our “Progress towards Campaign Goal”.
4
SLIDE 10: Annual Donors & Dollars
- The campaign has truly “accelerated” our ability to achieve our mission by
establishing new endowed funds for faculty support, providing outright
funds for vision research, and creating new mechanisms to support our
trainees.
- I’m passing around the list of giving opportunities from our FY18 Annual
Plan. Take a look and let me know what you think is mission from this list,
based on our discussion about the Eye Institute’s future.
- Collect ideas: These will help to guide and inform our work moving
forward.
- As you know, our work is “donor-centric”. Meaning that our aim is to align
with a donor’s passion and priority. However, knowing our priorities
allows us to be prepared the next time a donor says, “Russ, what do you
need?” or “How can we help you?”
- Thank you again for your time today. I’ll take the notes that Cianna
compiled and put together an outline of a vision statement. Then, we can
determine if there are next steps.
- With that, I want to conclude with an old proverb (because that’s what you
do) that says: “A vision without a plan is just a dream. A plan without a
vision is just drudgery. But a vision with a plan can change the world.”
5
UW MEDICINE
EYE INSTITUTE:
VISIONING MEETING
August 24, 2017 | 2:30 to 4:30 p.m.
“People don’t buy what
you do, they buy why
you do it.” – Simon Sinek
2
START WITH WHY
The Golden Circle
WHY?
Think from
the inside HOW?
out
WHAT?
3
WHY DO A VISIONING SESSION?
4
MISSION
We seek to eliminate suffering from eye disease, in our
community and world-wide.
VISION
We do so by practicing the state-of-the-art in
ophthalmology, extending the state through scientific
research, and by sharing our knowledge with our
students, our colleagues, and our community.
5
MEETING GOALS
1. Think (and dream) about what the next 5-10 years looks like
for the UW Medicine Eye Institute.
2. Develop a vision statement or list of ideas to help guide our
work.
3. Discuss opportunities for philanthropy to support our future.
4. Determine any next steps.
6
What would you like the
Eye Institute to look like in
5 to 10 years?
> How does our patient care look?
> How is vision research different?
> How is our education/training program different?
> What does our operations
(administration/finance/budget) look like?
> What does our advancement team look like?
> What do we want to be known for?
7
What does a vision statement
look like?
>
>
Imaginable
Desirable
Our vision for the
> Feasible future is…
> Focused
> Flexible
> Communicable
8
What is needed to accomplish
this vision?
> Political atmosphere
> Support from UWM Leadership
> Federal research funding
> Other?
Philanthropy
9
ANNUAL DOLLARS & DONORS*
FISCAL YEAR DOLLARS DONORS
2017 $3,004,858 283
2016 $1,610,867 254
2015 $1,860,836 203
2014 $1,173,757 211
2013 $1,008,452 170
2012 $662,945 184
2011 $1,206,924 160
2010 $1,526,835 113
2009 $121,442 63
* Includes gift and private grants; does not include committed bequests and pledges.
10
CAMPAIGN SUMMARY, FY11-17
Campaign Goal: $50M
Progress Towards Goal: 53%
Updated 8.14.17
11
What are the giving opportunities
looking forward?
12
“A vision without a plan is just a dream.
A plan without a vision is just
drudgery. But a vision with a plan can
change the world.”
13
Lean canvas overview
PROBLEM SOLUTION UNIQUE VALUE UNFAIR CUSTOMER
PROPOSITION ADVANTAGE SEGMENTS
KEY CHANNELS
METRICS
Top 3 What is
Top 3 features Single, clear, unique about Target
challenges or compelling your community
opportunities message that solution? or audience
states why
KEY you are CHANNELS
METRICS different and
worth paying
Key activity attention to Path to your
you measure community
or audience
Problem
Problem Solution
Solution Unique Value
Unique Value Unfair
Unfair Advantage Customer
Customer
3-5 foods in one Proposition Segments
Traditional egg package Proposition Advantage
First mover Segments
Urban, morning
based breakfasts, Eaten one branding
We bring all your commuters.
difficult to eat handed Infrastructure
while driving. breakfast favorites 18-42 year old
No utensils, no allows for new
together into one configurations men
messy hands
delicious and no $25K-$60K
Multiple items mess meal. Channels
Key Metrics
Key Metrics Channels median income
to deal with
Risk of Eat a take out
TV Marketing Existing Taco Bell breakfast at
spillage
Social Referrals Stores. least twice per
Greasy hands
week
Not overly health
or diet conscious
Cost Structure
Cost Structure Revenue Streams
Revenue Streams
Additional in-store equipment $2.99 per unit sold gross revenue
Additional in-store food ingredients 55% gross margins (78% with soft drink)
Marketing/Promotion
PRODUCT MARKET
The Motivating Power of a Massive Transformative Purpose
By Alison E. Berman
November 8, 2016
https://singularityhub.com/2016/11/08/the-motivating-power-of-a-massive-transformative-
purpose/#sm.0001pi6pjybxdyx10gc1vdx85lrwb
Eradicating diseases, mastering flight, near-instant global communication, going to the moon—humans
have developed a taste for making the impossible possible.
Though we still face a daunting list of global challenges, we’ve learned that science and technology can
uncover big solutions. But mind-blowing breakthroughs don’t just happen. They take teams of bright
and dedicated people chipping away at the problem day and night. They take a huge amount of
motivation, toil, and at least a few failures.
To solve our biggest problems, we need people to undertake big tasks. But what drives someone to take
on such a difficult, uncertain process and stick with it?
There’s a secret to motivating individuals and teams to do great things: It’s purpose.
Social movements, rapidly growing organizations, and remarkable breakthroughs in science and
technology have something in common—they’re often byproducts of a deeply unifying purpose. There’s
a name for this breed of motivation.
Setting out to solve big problems brings purpose and meaning to work—it gives us a compelling reason
to get out of bed in the morning and face another day.
Peter Diamandis likes to say, “Find something you would die for, and live for it.”
The more we organize around massive transformative purpose, the harder we’ll work, the more
dedicated we’ll be, the faster we can solve big problems—and maybe most importantly, the more
fulfilled we’ll feel about the work we do.
This article will explore ideas we’ve learned from some of our favorite big thinkers on what makes an
MTP and how to find and implement yours.
In the simplest sense, an MTP is a “highly aspirational tagline” for an individual or group, like a company,
organization, community, or social movement.
SpaceX’s MTP to revolutionize space technology and enable people to live on another planet creates a
shared aspirational purpose within the organization.
MTPs are not representative of what’s possible today; they’re aspirational and focused on creating a
different future. This aspirational element is what ignites passion in individuals and groups; it’s what
engages people’s hearts and minds to work together to realize their goal.
SpaceX’s MTP does this so well that they’ve also activated a cultural shift outside of the company’s
walls, which is a secondary effect of having a strong MTP.
Other examples Ismail, Malone, and van Geest note in their book include the massive lines that form
when Apple releases a new iPhone or the huge waitlist each year to get a seat at TED’s annual
conference.
MTPs can inspire whole communities and evangelists to form around them.
Hopefully, this helps explain what an MTP is. But there are other kinds of motivating messages out
there. What distinguishes an MTP from all the rest?
An MTP is not:
Just a company’s mission statement.
Technology specific or narrowly focused.
Representative of what is possible today.
Motivated only by profits.
Just a big goal or even a “big hairy audacious goal.” (It must also be driven by a purpose to
create transformative impact.)
The aspirational quality of an MTP pushes teams to prioritize big thinking, rapid growth strategies, and
organizational agility—and these behaviors all have substantial payoffs in the long term.
As an MTP harnesses passion within an organization, it also galvanizes a community to form outside the
company that shares the purpose. This sparks an incredible secondary impact by helping organizations
attract and retain top qualified talent who want to find mission-driven work and remain motivated by
the cause.
Additionally, when people are aligned on purpose, it creates a positive feedback loop by channeling
intrinsic motivation towards that shared purpose.
Finally, like a north star, an MTP keeps all efforts focused and aligned, which helps organizations grow
cohesively. As the organization evolves and scales, the MTP becomes a stabilizer for employees as they
transition into new territory.
1. Identify the who: Ask yourself who you want to impact. What community do you want to create
a lasting positive impact for? Is it high school students? The elderly? People suffering a chronic
disease? These are just a few examples of potential groups to focus your purpose towards.
2. Identify the what: What problem do you want to take on and solve? Here’s an exercise created
by Diamandis to identify the “what” of your purpose:
Step one: Write down the top three items you are most excited about or get you most
riled up (that you want to solve).
Step two: For each of the three problems listed above, ask the following six questions
and score each from 1-10.
(1 = small difference; 10 = big difference)
ASSESSMENT QUESTIONS
1. If at the end of your life you had made a significant dent in this area, how proud
would you feel?
2. Given the resources you have today, what level of impact could you make in the next
three years if you solved this problem?
3. Given the resources you expect to have in 10 years, what level of impact could you
make in a 3-year period?
4. How well do I understand the problem?
THE MOTIVATING POWER OF A MASSIVE TRANSFORMATIVE PURPOSE
BY ALISON E. BERMAN P A G E | 36
5. How emotionally charged (excited or riled up) am I about this?
6. Will this problem get solved with or without you involved?
TOTAL = Add up your scores and identify the idea with the highest score. This is your
winner for now. Does this one intuitively feel right to you?
SpaceX isn’t where they are today because they focused on making 10% improvements to existing
aerospace technology. And Google’s self-driving car isn’t the byproduct of a goal to make a 10%
improvement to driving.
10% thinking leads to incremental progress, which doesn’t lead to making the impossible possible—like
sending people to the moon.
Through history, however, we’ve learned that radically big thinking can lead to these types of
breakthroughs.
You have the recipe for creating a massive transformative purpose to push you and your organization to
the next level of performance and impact.