CHAPTER NO.

1
INTRODUCTION
1.1-INTRODUCTION:

MCB bank limited is an institution that provides full service to its consumer that
offering corporate investment banking facilities to its customers.

The branches of MCB are spreader in four provinces of the country and abroad.
The MCB has performed its goodwill in local financial markets as well in the
global financial markets. It provides 24 hours services of online banking services it is
an edge over other banks. Its fastest ATM network facilities surrounding more than 34
cities around the countries that provides its customers such convenience that they
expect from the bank all branches of the bank are located at points covering a large
segments of world.

MCB is leading bank Pakistan which a deposit in base of 280 Rs billion and total
asset around 330 Rs.its having 994 branches and almost 5 kindling outside of the
Pakistan. It has 9011 employees and 4350245 numbers of accounts according to 2016.

CHAPTER NO.2
Overview of Organization
2. Brief History
MCB Bank in the past known as Muslim profitable Bank, Today is one of
the vast banks of Pakistan, was establish in 1947.As it was registered in 1947, MCB
soon earned the character of a solid and conservative financial institution managed by
2.2- Nature of Org:
in a foreign country, the domestic market in commercial and retail banking, corporate

banking and related Services Company engaged in banking and MCB. Pakistan

major banks today in terms of these deposits and advance .The main actions of the

Group, commercial and retail banking, commercial banking and other financial

services to ensure there. offer cluster members, the services, retail credit, retail,

finance, global banking, main concern sectors and small-scale lend, foreign exchange

and trade finance, commercial loans and other loans sector current account savings

are deposits.

2.3- Management of MCB limited

2.3.1- Board of Directors:

The Board of Directors is the best popular body of the National Bank. It is composed

of government legislative body.

Corporate profile

 CEO
2.3.2- Executive Board of Directors:
Management Board of the leaders of the four provinces is composed of three directors

and heads of department. They could answer the president and the president is in

charge to the Board of Directors.

2.3.3-Chief Executive:
Management is Chairman of the CEO Council. This is the bank's chief executive. The

Bank's chief executive and chairman of the board meeting.

2.3.4- Divisional Chiefs:

The development of the bank's management and operations are divided into the

solution. The Bank is under the control of each unit and division chief.

2.3.5- Circle Executive:

With direct control and supervision of commercial bank's CEO, number oflaps each.

2.3.6- Provisional Chiefs:

Each bank has a temporary thing. PCs authorization to enforce financing and other

credit facilities. Each head quarter is located in each province.

2.3.7- Zonal Heads:

Each residence is divided into several regions. They help to endorse a vice-president

or vice president-zone leaders.

2.3.8- Branch:
Control and supervision of all sectors, primarily the liability of the Assistant Vice

President, Class 2 or the office. This control is important in any organization and it is

important for success in any organization.

2.4- Services of MCB Bank of Pakistan:
MCB Bank of Pakistan has large collection of services to its customers and is

attentive of the importance of effective delivery of appropriate business decisions.

Here is the list of services offered MCB:

2.5- PRODUCT LINES:

During my settle on job of 6 weeks I made a great viewer of products and services are
offer by the MCB Bank and will explain in detail these services and products and the
performance of commercial banks.

2.5.1- Deposits:

Bank accepts deposits held by the bank. in different types of bank accounts.MCB
offer these accounts to deposit funds.

Current Account:

MCB Bank, offers a selection. of current accounts, to provide, daily transactional

requirements of different customers.

Savings Account:

MCB savings, accounts offer attractive profit rates as well as elasticity to transact.

Terms Deposit:

MCB Term Deposits offer attractive short, to mid-term investment options, with
elasticity, convenience and safety.
Loans and Advances:

Banks,, allowance loans to the spenders ,,so MCB bank also,, allowance different
kinds of loan to different customers.

Consumers Loans:

MCB bank offer loans for private use to the persons or cluster of
people it will be established on the incomes of the desired individuals.

Commercial and Corporate:

MCB also offer, commercial,,, loans to the entity ,,and group of people
it will established on the in three ways as under:

Hypothecationx:

In this, case rights and control in names ,,,and hands of client.

Pledge:

In this case rights and control in names and hands of bank.

Mortgage:

In this case the possessions in the, bank names, but control in the client's hand.

Cash Finance:

It will ,,also issue on pledge base pledge and personal ,warranty is also required for it.

Cash for Cash:

It will also issue bases promise, but in this case, the assets must be liquid pledge and
individual guarantee is also required for this.
Demand Finance:

It will be issue on advance, bases and personal guaranty is also required for it.

2.8- P E S T ANALYIS:

Political:

: Political, instability, within Pakistan can lead to change in law and policies, which
can be in against the banking sector.
Economic:
Economy ,of Pakistan is in front of issues about, inflation, employment, which wait
business growth.
Social:
There can be cultural issues but silent as there are a number of global companies
nearby so cultural issues are not famous.
Technology:
People are highly expert and MCB can bring in new technology to increase
competencies.

2.9- Contribution of organization toward economic development

MCB Bank of Pakistan has an important responsibility in economic development.

What do the following items can be view?

2.9.1- Capital structure:
Capital goods to increase the on hand stock of capital formation in the economy. By

endorse national savings and assumption will reduce capital efficiency. Central Bank,

may contribute to the formation of capital for productive purposes supply the country

sliding. 5% rate of capital shape in Pakistan.

2.9.2- Draft of Savings:

The Central Bank plays an important role in the draft of savings through the

preface of different schemes of the economy. Banks push people to gain interest in

the overall economy and the different promise for creating and saving MCB will

give power for the country. Domestic saving 9.5% of GDP.

2.9. Accomplishment of modern technology:

The Central Bank allow nation extra money to make possible the use of up to

date creation methods. Through the conclusion of technology, dropping costs

and saving time, have an improved level of production.

2.9.4-Profit in balance of payment:

They open the balance of payments of rising countries faced with its own

problems. The Central Bank is useful in overcome this trouble. In this

background, the Central Bank to get better the economy and a positive trade

balance could all cases to realize self-sufficiency.

2.9.5- Expansion of Market:

The MCB Bank assists in increasing the market. They are helping to build a

solid economic communications in order to get better living standards and the
 growth of trade and commerce in the economy. The MCB Bank of the case of

industrial and agricultural sector .

2.9.6- Modern Facilities:

MCB offers a multiplicity of modern facilities;.

 ATMs and online services, And the cash balance,. are ready

 Mobile banking and, call centers, smart cards and, debit cards.

CHAPTER NO.3
ORGANIZATIONAL STRUCTURE
3.1- Organizational Hierarchy Chart:

Manager

Operational Department Cash Department Lockers Department

Cash Officer Cash Officer

CFO KPO Clearing Remittance Checking Officer Unskilled Workers

2 Office Boys
 3 Guards
KPO KPO

General Ledger Saving Account

Figure 3.1

3.2- Main Offices:

It consists of four main sections;

Head
Quarter
Karachi

Provisional
Head
quarter

Punjab Baluchistan NWFP Sindh

offices Office Office Office

3.3- NUMBER OF EMPLOYEES:

Board of Directors
 CEO
Audit Committee

Chief Financial Officer

Company Secretary


Auditors

Legal Advisors

Registered Office
 MCB Building, F-6 / G-6 Jinnah Avenue, Islamabad

Principal Office
 MCB Tower Chundrigar Road,
Karachi

Registrar's and Share Registration Office

 THK Associated (Pvt.) Ltd.
 Shares Department, Ground Floor
 Modern Motors House
 Beaumont Road, Karachi

 So there are different classifications of employees in the Pakistan National

Bank structure;

 Permanent
  Temporary / Contract

 Outsourcing

3.4- Departments of MCB:

National Bank of Pakistan employees within departments;

3.4.1 Clearing house department

3.4.2 Computer Department

3.4.3 Deposits Department

3.4.4 Advances Department

3.4.5 Account Opening Department

3.4.6 Accounts Department

3.4.7 Cash Department

3.4.8 Pension Disbursement Department

3.4.9 Remittance Department

3.4.1- Clearing HouseDepartment:

Clearing System, checks paid or payable and accounts receivable solution for

cleaning between central banks and it is not possible to do. Clearing activities

through offices CBP coordinates determined in large towns and cities called

swap. Some of the gardens tend to maintain their status NBP office to perform

this function, but clearing facilities, banks located in the same city used to

control drawn equipment.

3.4.2- Computer Department:
This section plays an important role in creation of banking products quickly

and helps banks to offer better services to customers. There are 3 kinds of

NBP branches throughout Pakistan;

 Online Branches

 Package Branches

 Management Branch

3.4.3- Deposit Department:

National Bank of Pakistan are its clients, it offers various deposit schemes;

 Demand deposits

 PSL savings deposits

 Fixed Deposits

 Currency Account

 NBP new premium Aamd

 Currency Account

 National Income day

3.4.6- Accounts Department:

This segment deals with the process and actions of all units as a result of short-

circuit all day process the data anthology and presentation of cover.

Their call center customer service and adds value to our products in general support.

Specific and unique technology, such as not any land or mobile phone service

provider from 0800 800 80 Date of NBP free calls can be made in the country

Hotline.
3.6.3- Commercial Banking:
MCB looking at the possible business in this area, we are setting up to establish

business centers across the country, branch size and their ability to deliver the right

service to attract customers.

The aim is to provide them with purpose and idle sectors through a window in the

center and working relations manager for professional quality service. They expect

and processes to reduce the time and I hope to be more cutthroat and market-oriented.

In the future, this customer-friendly and set in a opportune location will help to

improve the image of the bank dedicated.

 Letter of Credit Facility

CHAPTER NO.4
INTERNEE WORK
4.1 INTERNEE WORK:
I joined MCB Bank Limited branch Allahabad as a boarding from 07-Sep-2015 to 19-
Oct-2015. I was welcomed by the Branch Manager Muhammad Khan Chattah. On
my first day, I described about their rules branches, learning the behavior of people
and shared their life experiences. I felt more comfortable for the supervision of that
person.
Manager directed me to the lady Ayesha Officer Customer Service of the industry.
My first day become one excited because all branch members welcomed me.
During my internship program six weeks, I worked in many departments. "The first
two weeks' I have learned about:
 Filling deposit slips and cheques.
 Procedure for opening and closing accounts.
 Apply for ATM cards.
 Working on computer.
 Dealing with customers.
Then I worked in the Department of Clearing ‘Third and fourth weeks’ where I
learnt about:
 Cheque Book Issuance.
 Intercity Clearance
 Local Clearance of Cheques.
I worked in Remittance Department for ‘Fifth week’ where I learnt about:
 Apply for DD, TT and Pay Order.
 Transfer money through Online.
At the Last week I spent in Cash and Lockers Department where I learnt about:
 Cash Receipt and payment of cash
 Lockers account opening and operating the Lockers.
FIRST TWO WEEKS
During my first two weeks I learned MCB following:

DEPOSIT SLIPS

By using of deposit slips customers can deposit any amount, cheque, DD, Pay order,
Traveler Cheques etc into their account. While filling of deposit slip following
information should be mentioned:
 Date on which the amount is deposited. If the amount is deposited today, then
the date should be the same day.
 The Account Number that is given by the bank to the account holder.
 Title of account that what may be the name of the account holder or the
company name.
 Amount in figures and words must be same.
 Mention of Currency either it is Pak Rupees, US Dollars, Euros, Ponds etc.
 Any instrument number. Like: Cheque Number, DD Number, Pay Order
Number etc.
 Signature done by depositor.
A sample of deposit slip is placed below. It has two portions one is called as ‘Receipt’
which is kept by the account holder for any further claim and second portion is known
as ‘Voucher’ which is kept by the bank.
TYPES OF DEPOSIT SLIP:
There are two types of deposit slip:
 Current Account Deposit Slip:
This type of proof of deposit is only available to account holders. It is available in
blue. The current account holders can use this sheet to deposit the amount into
account.

 PLS Saving Deposit Slip:

This type of slide is available in green color for all other account holders or that is
saving, time deposit, BBA or any other account holder.

CHEQUES
Through check we can withdraw any amount. While filling out a check there should
be no mistake, the court or overwritten. When I filled Cheques I was very careful
because a small error of spell and any word can create more problems. I mentioned
following information:

 Name of the Account Holder.

 Date only mentioned when it should be withdrawn.
 Amount in Words and Figure.
 Three signatures or thumb print.
If there is an error or any mistake in cheque then you can cover to obtain the
signature of the account holder. There is a permission of almost 3 mistakes or else
cheque will be rejected.

TYPES OF CHEQUES
There are two types of cheques:
 Open Cheques
 Crossed Cheques

Opened Cheques
These cheques are those cheques that are paid across the counter of the bank. Open
cheques can be:
a) By Name Cheque
b) Self Cheque
c) Order Cheque

a) By Name/ Bearer Cheque:

If a drawer orders the bank to pay a certain sum of money to the bearer, it is called a
cashier's cheque or bearer cheque. These cheque are usually mentioned with the name
of the party and can easily cashed.
b) Self Cheque:
Such verification can be easily taken because there is no problem of checking Carrier
Name. In this cheque the particular account holder make a sign on the front of cheque
and two sign on the back of the cheque.
Bearer Cheques and Self Cheques are mostly the same but on Self Cheques the word
‘Self’ is mentioned.
c) Order Cheque:
If a check is payable to a person in whose favor the check is drawn, it is called Order
Cheque. This type of cheque can create a problem if someone has no reference to the
particular bank branch where he wanted to withdraw money. Order check is paid by
the bank only when it is satisfied about the identity of the person.

Crossed Cheque:
This type of cheque is highlighted with two parallel lines across the face of the
cheque, with or without words and Co or A / c payee only, it is called a cross-cheque.
Cross cheque can not be paid at the counter of the drawee bank. It is deposited in the
account of a person in whose favor or order it is drawn.

INTRODUCTION OF ACCOUNTS

CURRENCY OF ACCOUNTS:
Accounts that are opened in MCB are available in different currencies. These are:
 Pak Rupee
  US Dollars
 Ponds
 Euro
 Others
In cases where balance in MCB’s Accounts remains ‘zero’ for a continuous 6 month
period, the account will be closed automatically, without any notice to the account
holder.
All accounts can be opened in Pak Rupees but only Saving and Current Accounts are
opened in any other Foreign Currency.
NATURE OF ACCOUNT:
 Saving Account
 Current Account
 Basic Banking Account
 Khushali Bachat Account
 Enhanced Saving Account
 Foreign Currency Accounts

Saving Account:
MCB’s Rupee Savings Account is the most convenient way to manage your savings.
Customers can enjoy the following facilities through opening the saving account in
MCB Bank:
 An average balance of 10,000/- is required for opening a saving account in
Pak Rupee.
 An average balance of 500/- is required for opening a saving account in other
currencies.
 Benefit or profit is paid on account on an average annual basis.
 Cash deposit and withdrawal facility at hundreds of MCB branches across
Pakistan.
 Withdraw cash through the largest network of ATMs in Pakistan.
 Use account to pay their bills 24 hours a day, 7 days a week.
 Rs 50/- or 5/- if it is in other Currency will be charged each month if account
holder has a low balance from its average balance.
Current Account:
Customers can enjoy the following facilities through opening the current account in
MCB Bank:
 An average balance of 10000/- is required for opening current account in Pak
Rupee.
 An average balance of 500/- is required for opening a saving account in other
currencies.
 Cash deposit and withdrawal facility at hundreds of MCB branches across
Pakistan.
 Withdraw cash through Pakistan’s largest ATM network.
 Use their account to pay their bills 24 hours a day, 7 days a week.
 Rs 50/- or 5/- if it is in other Currency will be charged each month if account
holder has a low balance from its average balance.

Basic Banking Account:

The Basic Banking Account has the following feature:
 This account has been introduced to facilitate low-income group and the holders
of existing accounts who want to convert your regular savings or current account
in the basic banking account.
 The basic bank account is a current account and can be opened with a
minimum initial deposit of Rs. 1000/- only. Account holders may 4 times
withdrawal transactions (or compensation) each month.
 There will be no minimum balance protection requirement, and hence no
monthly account maintenance charges will apply.

Khushali Bachat Account:

This account provides the following facilities to customers with a daily basis profit
rate:
 Minimum Rs 2500/- is required for opening this account.
 Profit is paid on account on a half yearly basis.
 Withdraw cash through the largest network of ATMs in Pakistan.
  Account holders will be allowed 4 withdrawal transactions (cash or clearing)
each month.

4.4Description internship

4.4.1 Objectives:
My main goal is conduct by the point that it is to learn the set behavior and errands

Pakistan Central Bank possible, so helpful and they enter their professional life and

my career to get a touch and experience in my life that this in order led me.

4.4.2 Duties and Responsibilities:

My duties and errands have been moved to dissimilar departments and are charged

during the training to help different people. Their requirements and obligations of

each section as other bank transactions were carried out in various department. In

summary I can say I was appointed deputy head in accordance with his instructions.

1.2-Horizontal and Vertical Analysis of ICI (2011 -2012)

Vertical Analysis:

Profit & Loss Account 2011 (%)

Net Commission And Toll Income 100
Budget 88.5
Gross Profit 11.5
Distribution Expenses 3.1
Administration & General Expenses 3.7
Operating Results 4.7
Financial Charges 0.8
 Other Operating Charges 0.4
Other Operating Income 0.9
Profit Before Taxation 4.3
Taxation 1.5
Profit After Taxation 2.8

Balance sheet 2011 (%)

Total Equity And Revaluation Reserve 47
Noncurrent Liability 8
Current Liability 45
Total Equity And Liability 100
Noncurrent Assets 53
Current Assets 47
Total Assets 100

Horizontal Analysis:

Profit & Loss 2012 (%)

Net Commission And Toll Income -2.3
Distribution Expenses -0.7
Gross Profit -13.3
Selling & Distribution Expenses 5.5
Administration & General Expenses 7
Operating Results -31.7
Financial Charges 12.7
Other Operating Charges -35.8
Other Operating Income -22.2
Profit Before Taxation -34.8
Taxation -31.5
Profit After Taxation -36.4

Balance Sheet 2012 (%)

 Total Equity And Revaluation Reserve -1
Noncurrent Liability 19
Current Liability 1
Total Equity And Liability 1
Noncurrent Assets 19
Current Assets -14
Total Assets 1

Horizontal and Vertical Analysis of ICI (2013 -2014)

Vertical Analysis
2014 2013
Sales 100% 100%
Cost Of Sales 61.16% 50.96%
Gross Profit 38.84% 49.04%
Administrative Expenses 7.55% 6.96%
And Distribution Cost
31.29% 42.08%
Finance Cost 2.20% 1.64%
Other Expenses 2.66% 3.45%
26.43% 36.99%
Other income 1.99% 2.91%
Share In Profit Of Equity 0.06% 0.37%
Accounted Investments
NET PROFIT BEFORE 28.47% 40.26%
TAXATION
Provision For Taxation 10.08% 14.49%
NET PROFIT AFTER 18.40% 25.78%
TAXATION
 Horizontal Analysis
2014 2013
EQUITY AND
LIABILITIES
ATTRIBUTABLE TO
EQUITY HOLDERS OF
FAUJI FERTILIZER
COMPANY LIMITED
Share Capital 150% 100%
Capital Reserves 102.92% 100%
Revenue Reserves 89.62% 100%
110% 100%
NON - CONTROLLING 92.62% 100%
INTERESTS
TOTAL EQUITY 106.42% 100%

NON-CURRENT
LIABILITIES
Long Term Borrowings 135.34% 100%
Deferred Liabilities 104.09% 100%
122.01% 100%
CURRENT LIABILITIES
Trade And Other Payables 114.73% 100%
Interest And Mark-Up 62.20% 100%
Accrued
Short Term Borrowings 87.63% 100%
Current Portion Of Long
Term:
Borrowing 107.73% 100%
GOP Loan 309.88% 100%
Taxation – Net 113.01% 100%
 106.66% 100%
109.44% 100%

5.1.3- SWOTANALYSIS
 Strengths

 Weaknesses

 Opportunities

 Threats

1) In strength State bank, the State Bank of Pakistan, so that the constant

contribution of Pakistani nation has confidence in the Bank. Because,

therefore, it increases with the passage of time deposits of banks.Pakistan

National Bank branch does not work in the gardens of the city has been

working as an agent of the State Bank of Pakistan. National Bank of Pakistan,

the government deposits a variety of tastes. Organization, Pakistan, PIA

Railways, WAPDA, Sui gas because the agency agreements.National Bank of

Pakistan, the country's largest commercial bank and has total deposits of Rs.

And it was the first bank to deposit Rs +362870000000. 350 billion.NBP

increased pre-tax profit of Rs. 6.05 billion.

National Bank of Pakistan is now the largest financial institutions and 23 foreign

subsidiaries in 1428 increased by Rs.310 billion in local assets. Bank on agriculture

and property financiers in operation. Money collected from different churches and

deposited with the National Bank of Pakistan.In order to facilitate the customer NBP

is as follows offers a wide range of financial products:

  Credit Cards

 Currency Bearer Certificates

 Bank account daily

 Traveler’s checks, etc.

2) In weakness the lack of implementation of rules and regulations:

Because NBP government. Belonging to the organization, so that the lack of

implementation of rules and regulations.Although the operating status of the NBP

cultural exchange program is not up to standard.NBP employees are taken on the

basis of favoritism or corruption by other means.Because things are not proficient in

the wrong personnel policy of the NBP employees. NBP is not smooth and continuous

promotion system. Especially unfair promotional tools used to take courage managers.

Do you have a strong impact on the performance of the organization NBP to wrong

selection criteria for workers due to individual differences? So over time, individual

differences to undermine the good intentions of the organization, which

improves.Compared to other banks in the country to keep a record of NBP branch is

not the main use of computers.Union NBP strong influence on performance. Thus, it

is not possible to punish the violation of senior management and screams.This

organization which is fast and efficient decision making within the organizational

structure of bureaucratic obstacles.

3) In opportunitiesHousing, transportation and other durable enough banks on the

basis of the needs of consumers as goods are not funded. Since the launch of

these services, the bank may use more resources.NBP by investing in capital

markets in foreign countries can enjoy the beautiful backdrop base.Until

 recently, banks are not perceived as a purely commercial banks face, and to

expand its operations, the Bank can start making a good return on investment

banking investment portfolio.It can through the establishment of new branches

in foreign countries to expand their businesses and enjoy the NBP profit.

NBP lot for pleasure, you can enter a wide range of bonds.

NBP despite poor customer service, people still come to government because of the

NBP. The bank gives the central bank to raise the overnight deposit and possession

for many positive steps to compete with their competitors, they feel themselves

safe.You can create investment consulting services to help clients in these securities.

4) In threads No. Bank of Pakistan is increasing over time. Because poor

customer service and poor working conditions that the NBP may be able to

lose market share in the future.In our country, unemployment is increasing

with inflation. That is because of the increase in food prices, the nation's

economy will fade. That poses a threat to the banking sector. In the future, the

bank's deposits will fall.In the NBP government. Policies have a strong

impact. A small change in government. Policy may affect the performance of

the bank. It must work within the framework of the Bank's regulatory

framework.
 CHAPTER NO. 6
RECOMMEDATION
6.1- Recommendation:

6.1.1Proper planning:
Bank transfer to a war footing to make a plan for its restructuring efforts and the need

to restore the function of a global database again. In addition, the bank must tighten

controls on spending.

6.1.2- computer use:

Time to save clients and other clients, bank account and other systems must take a

computerized system for refueling. This will increase the efficiency of the bank. I

know that some industries are computerized, but the country's many branches in
different cities, it is not computerized. Thus, the bank is obliged to place all its

branches in the country.

6.1.3- Acceptance:
Advertising campaigns throughout the year to encourage bank people should start

saving habits. The countries to receive bank deposits and money are free to open more

branches in remote areas. Bank branches in all major cities need to provide similar

facilities. Service and other objects is much better than the standard small town.

6.1.4 Good governance:

When the bank customer opens a bank account, he knows the procedures to be

completed pulled him and pay-in-slip should be provided with a booklet that provides

so such a plan induction must adopt a little later behavior at the expense of the

customer a lot of time will save the banks.

6.1.5- Business Section:

National Bank of Pakistan Billing System needs to be improved to make it easier for

customers and employees. Such collection business accounts, cash counter, and they

should then be divided among employees as registration.

6.1.6- Control expenditures:

The cost is too high and should be checked as necessary.

6.1.7- Borrowing at low prices:

Deposits must be taken is given at a lower price and a higher interest rate.
ACCOUNT OPENING
My next step was opening of accounts.

DOCUMENTS REQUIRED:
Documents are required for account opening are as follow:

Individual:
 Original Computerized Identity Card and two photocopies for it.
 If there is a salaried person, a copy of his or her service card or any evidence of
service.
 If illiterate person, two recent passport size photos in addition to taking the right
and left thumb impression on the specimen signature card.

Sole Proprietorship:
 Application to open an account on the official letter head of the sole
proprietorship.
 National Tax Number or Sale Tax Registration Certificate (If available).
 Evidence of the members of Trade Organization/ Chamber of Commerce
organization etc.
 List of authorized to operate the account and specimen signatures officials.

Partnership:
 A Copy of Partnership Deed or Letter of Partnership duly signed by all the
partners of the firm association.
 Copy of Certificate of Registration.

Trust Accounts:
 Copy of Certificate of Registration.
 Certified copies of the Instrument of Trust.
A check book can be issued by consisting of 25, 50 and 100 sheets and Rs 3 are
charged to the client license.

 STEP 5: Issuance of Letter of Thanks

In the last letter of appreciation to be issued to both account opening and introducer.
This letter is sent for the purpose of sending you for account opening for both people.
Mystery of the issuance of this letter is to confirm the address of the account opener.
After account opening forms stick on record and a record of all the accounts sent to
the central office after each month.
CLOSING OF ACCOUNT

There may be different reasons for closing the bank account:

 If the account holder does not have balance in his account and not try to
deposit any amount.
 If the account holder engage in any unfair means.

Account may also be closed by the will of the owner of the account itself.

PROCEDURE FOR CLOSING OF ACCOUNT:

For closing of account:

 A letter of account closure request was written by the account holder.

 Rs 250 is charged.
 Cheque book and ATM card is taken back.
LOST OF CHEQUE BOOK

If the cheque book is lost then first requisition slip was filled. Verified the signature of
the account holder it is. Losted cheque book stops. Rs 100 will be charged and a new
cheque book will be published.
When checkbook lost time must be stopped by written request. Otherwise, it can be
create problems for the account holder.

TERMS AND CONDITIONS:

 The card will be used by the cardholder and is not transferable.
 The cardholder shall, under any circumstances, disclose to any person,
whoever they are, to his / her PIN assigned to the operation of the ATM Bank..
  Ground Floor, Shaikh Sultan Trust Building, Beaumont Road, Karachi, in
writing as quickly as possible. It is though clear that the Bank shall in no case
be legally responsible for any deal and account(s) of the Card Holder will be
debited consequently.
 For the joint account which is operated on the signature of any one or more of
the Account Holders, all the joint account Holders will be jointly and severally
responsible for all dealings processed by the use of the Card and the terms and
conditions in this shall be jointly and severally necessary on all Account
Holders and since the context requires, termed herein, denoting the singular,
shall the plural and vice versa.
 The Card which is issue to the Card Holder shall remain at all times, the goods
of the Bank and shall be surrender to the Bank on demand.
 A transaction processing fee of 2.75% of withdrawal amount or US $3.00
whichever is higher will be charged if the MCB ATM 24 Hour Cash Card is
used for withdrawal of funds either in Foreign Currency or Pak Rupees
bearing the Cirrus/ Maestro logo from any ATM other than the MCB ATMs.

THIRD AND FOURTH WEEKS

CLEARING

It is a process where different instruments are sent for clearance if they are other than
the existing branch of Bank and come for clearance from different branches or banks.

TYPES OF THE INSTRUMENTS:

Instruments that can be presented on the clearing department are as following:
 Cheques
 DD (Demand Draft)
 PO (Pay Order)

Clearing
 Intercity Local

Intercity

OBC IBC

INTERCITY CLEARING

(OUTWARD BANK COLLECTION):

In Outward Bank Collection cheque be drawn taking place other banks that are outer
the range. For this reason, MCB Bank takes NIFT service and makes CCs.

NIFT Service:
 Record in The Registered:
When the customer provide a cheque that is drawn on the other Bank or Branch of
different cities it will be record resting on a register that is said to be “Bills Register”.
After recording the cheque will be sent for intercity clearance.
 Stamping:
Three different stamps place on cheque by the bank. Two stamps are placed on the
front of the cheque which is Crossing & Clearance and one on the back that is
Endorsement.
 Bundle Cover:
After that cheque are attach
A sample of Bundle Coven is given below:

 Delivery Reports:
which show that the cheque has been deliver to the NIFT. After 2 or 3 days when it
sends a report with NIL VALUE it means cheque has been cleared. If it is not clear
then cheque will be returned to the bank.
 Charges:
NIFT collects its service charges from bank each month while Bank charges are as
follow that it takes from customers:
Commission (Fixed): Rs 200
Federal Excise Duty (Fixed): Rs 10
When the Clearance complete, all the cheques will come into the Gujranwala MCB's
Main Branch. Then the Main Branch will send a suggestion to the Bank Square. All
accounts will be credited on the basis of that suggestion.

Charges:
Charges on cheques are as follow:

MCB Other Bank

Commission: 0.15% of Amount 0.20% of Amount

Postage Charges (Fixed): RS 75/- RS 75/-
FED Charges: 5% of Commission 5% of
Commission
 If any cheque is returned, RS 100/- commission charges are fixed. Postage and
FED will remain with the same rate as above.
 If more cheques are send by one account holder then only commission and
FED charges will be charged. Postage charges will be deducted from account
just one time.
 Customers who have an average balance of RS 500,000/- have 10 CCs and
online charges free each month.

After clearance of Intercity cheques:

 If these cheques has been cleared through CC then a credit advice will be sent
by the MCB Main Branch Gujranwala in which whole record of cheques will
be added and if any cheque is not clear then it will be returned back.

 If these cheques has been cleared through NIFT then credit advices will be
sent by the Main Branch of that city where through NIFT it has already been
sent and if any cheque is not clear then it will be returned back.
After Clearance, all accounts are credited after getting commission from cheques and
if any cheque is not apparent then it is return to the depositor.

In IBC Clearing, with all cheques NIFT also sends record of those cheques. These
cheques have come for the purpose of clearance.
If there is no problem in returning of cheques then these cheques will be debited from
the accounts and credited to the MCB Main Branch of Gujranwala. If there is any
return of cheques then these cheques will be attached to a Bundle Cover with
describing the reason of returning and send to the Head Office through NIFT.

Local
 Inward Outward

LOCAL CLEARING
INWARD
In Inward Clearing any instrument like: DD, TT, Pay Order, Cheques etc comes for
clearance and will be drawn on bank.
In Inward Clearing, with all cheques NIFT also sends record of those cheques. These
cheques have come for the purpose of clearance.
If there is no problem in coming cheques then these cheques will be debited from the
accounts and credited to the MCB Main Branch of Karachi. If there is any return of
cheques then these cheques will be attached to a Bundle Cover with describing the
reason of returning and send to the Head Office through NIFT.

OUTWARD
In Outward Clearance any instrument like: DD, TT, Pay Order, Cheques etc sent for
clearance and drawn on other banks that are inside the range.
For outward clearing:
 All cheques are Recorded in a Register
 An Add List is prepared where amount of these cheques are recorded.
 3 stamps are then placed on cheques.
With a Request Slip, Delivery Receipt and Add List, Cheques are attached and send to
the NIFT. Next day a credit advice was sent by the MCB Main Branch Karachi. It is
also attached with a list in which all those cheques' amount and number are mentioned
that are not cleared. All returned cheques given back to the depositors and on the base
of cleared cheques account are certified.

REASONS OF RETURNING OF CHEQUE

Cheque may be returned due to special reason:

 Payment is stopped up by drawer.
 Amount in figures and words differs.
 Cheque is out of date.
 Clearing bank’s endorsement required.
 Clearing stamp required.
 Crossing stamp required.
 Suggestion not received.
 Account is closed.
 Not enough fund.
  Name of account required.
 Second/ Third signature required.
 Drawer’s signature incomplete/ differ/ required.
 Cheque is incomplete etc…..

There are three main services:

 The major overnight clearing
 Same day or high value clearing
 Intercity clearing.

Basic Services and Facilities offered by NIFT:

 Compensation and Interbank settlement.

 Compensation and Intra bank settlements.
 Advices / goods for intra-bank and inter-bank Accounting.
 Support direct display on the media to Returns and inward.
 Call centers.
 NET for the resolution of the Central Bank.

Charges of Services:

NIFT performs all intercity clearing services and local services both. Its performance
report expense and clearance report are RS150/-

TERMS AND CONDITIONS

There are following terms and conditions for fund transfer:

 If the relevant instrument (ie Pay Order, Demand Draft etc) is stolen, lost or
destroyed, the bank will be provided with a guarantee on standard form of the
Bank (CF-15), duly authorized by the Bank, to protect the bank against
liability in relation to the instrument lost, stolen or destroyed as part of any
 application that may be made for the issue of the replacement instrument or in
connection with the repayment of the instrument.
 In the event of cancellation request of a demand draft and pay order, the
instrument must be endorsed by the beneficiary in discharge of its claim and a
refund/ replacement request will only be obtained after such discharge to the
entire satisfaction of the bank.
 In case of a foreign currency remittance, unless specified otherwise, all
charges/ commission outside Pakistan are on beneficiary’s account.
 In case of issuance of Pay Order/ Draft the instrument issued will be valid for
6 months from the date of issuance.

A sample of Remittance Application Form is given on the next page:

SIXTH WEEK

LOCKERS FACILITY

MCB offers its consumers Safe Deposit Lockers in a lovely and safe environment.
Users are assured complete privacy when using their lockers. Customers can use
lockers for keeping their valuables.

USERS OF LOCKERS
In MCB only the account holders can get the facility of lockers either it is male or
female. They pay only annual fee and can operate his/ her locker at any time.

SIZE OF LOCKERS
Account holder may choose from three different sizes of lockers to suit their
individual needs at reasonable annual rentals. Locker rental and key deposit is as per
current schedule of charges.
Size Height Width Depth Charges
Small 41/2 7'' 22'' 1000 p.a
Medium 41/2 14'' 22'' 2000 p.a
Large 101/2 14'' 22'' 3000 p.a
  Small lockers:
If a consumer has a little or small locker then he should pay Rupees 1000/- as an
yearly fee. He/she have to deposit Rs 3000/- as security in adding which is returnable.
 Medium Lockers
If a consumer has a medium locker, he have to pay Rupees 2000/ - as an yearly fee.
He/she has to deposit Rupees 3000/- as safety in addition which is returnable.
 Large Lockers
If a consumer has a large locker, he has to pay Rs 4000/- as an yearly fee. He/she has
to deposit Rs 3000/- as safety in addition which is returnable.

LOCKER ENTERING REGISTERS:

 Lockers Opening Register
 Locker Operating Register
 Lockers Rent Register
Lockers Opening Register:
If a customer wants to get Locker facility he/ she should fill a Lockers Opening Form
and mention specific signature on it. All forms are attached in ‘Lockers Opening
Register'.
Locker Operating Register:
When a customer comes for the operating of his/ her Locker whole record is added
into a register that is called ‘Lockers Operating Register’
Lockers Rent Register:
Register in which annual charges are mentioned is known as 'Locker Rent Register'.

LEVER OF LOCKERS
There are 2 levers of lockers with two different keys. One key remains with manager
which is called ‘Master Key’ and second key is kept by the customer which is known
as ‘Customer Key’.
Locker is opened with both of these keys. One lever is opened with the Master Key
and second lever is opened with the Customer Key.
LOSS OF KEY:
There is no duplicate key of Lockers. If a customer lost his key of locker he/she has to
pay Rs 500/- lowest first then the locker is broken.

OPERATING OF LOCKER:
When customer wants to operate its locker it should go to the operational manager.
Operational manager will ask Code Number, that is a secret Number between bank
and account holder.
If code number is correct then Account holder's name, specific signature and timing
of Customer's visiting are noted and recorded on 'Lockers Operating Register'. Then
the customer has permission for using its locker.

CLOSING OF LOCKER
For closing the locker:
 Account holder writes an application first.
 Locker key is taken from the customer.
 Security is returned back to the customer.

CASH DEPARTMENT

Basic purpose of this department is to receive and payment of cash.

DEPOSIT OF CASH:
If a customer wants to deposit cash into its account:
 He/ She should provide cash and a deposit slip to the cashier.
 Cashier counts the amount that is same as mentioned on deposit slip.
 On deposit slip depositor's signature should be done.
 Date should be the same day. For example, if a customer wants to deposit its
amount on 4th January 2008. Then it should come for deposit at the same day.
 Then Account number and title are recorded on cash receipt page.
 On deposit slip two authorized persons do signatures. Receipt is given to the
depositor and voucher is kept by the bank. At the last, amount is posted to the
 account and account will be credited.
While posting of account if any problem is found in account number or title, a pay
order will be made. When customer claims for its amount, depositor's signature is
matched and correction will be made. At the last account is credited.

DEPOSIT OF CHEQUE:
If a customer wants to deposit the amount of a cheque which is drawn on the same
branch of Bank:
 He/ She should firstly ask from CFO whether this cheque will be cleared or
not. If it can be cleared then he/ she should go to the cashier for depositing.
 This cheque should be a crossed cheque.
 Cashier will check whether this cheque is payable for the depositor or not.
 He will check the date which is mentioned on the cheque. Date can be from
previous 6 months but it can not be the coming date.
 Amount in figures and words should be same.
 Thumb impression / signature of the payer is verified by the Passing Officer
 At the last he will deduct the amount from the cheque’s account and credit it
to the depositor’s account.

Clearing:

If a customer wants to deposit the amount of a cheque in its account which is not
drawn on the same bank/ branch of the bank then it will be sent for clearance.

WITHDRAW AMOUNT:
When customer wants to withdraw his/her amount from his account:
 He/ She should make a cheque first.
 Then he/ she should get a token.
 Cashier will receive the cheque if it is drawn on the same branch of bank.
 Token number is mentioned on the back of cheque.
 Amount in figure and words should be same.
 Thumb impression and signature is verified by the Passing Officer
  One signature/ thumb impression should be placed on the right sight of cheque
and 2 signatures/ thumb impression on the back of cheque.
 If all things are clear then amount will be given to the customer and account is
debited.
 If amount withdrawal is up to the Rs 25000/- 2.5% will be deducted as a
commission from customer's account.
If a customer wants to withdraw amount from other’s account then the procedure will
be same but some following enquiries will be made:
 Cheque will be received only if it is drawn on the same branch of bank.
 Cashier will cash this cheque only if it is an open cheque.
 Cheque should be made for the cash receiver.

CASH IN HAND:
When the whole day passed then Cash In Hand is founded on the basis of Cash
department working. Cash In Hand is basically the total amount in cash that is
available to the bank.
It is denoted by the following formula:

Cash In Hand = Opening Balance of the day (which is the closing balance of
previous
Day) + Whole day Receipts – Whole Day Payments

SUMMARY OF LEARNING:

SWOT ANALYSIS

STRENGTHS
 ATM network of MCB is the biggest network in Pakistan.
 MCB Pak Rupee traveler Cheques is the marketplace Leader.
 MCB Consumer Banking Provides Customers with innovative saving products
and services.
WEAKNESSES
 MCB working as an education institution.
 Employese have low satisfaction because of low wages and extremely work.
 MCB give encouragement to rules.

OPPORTUNITIES
 MCB bank has an opportunity to open more branches outside of Pakistan.
 It has needed to provide more quality service.
 Bank can bring innovation into their services.
 Expansion of Branches in those cities where customers are highly linked.

THREATS
 Major competitors like: Alflah Bank, Allied Bank, Askari etc.
 Entrance of International Banks like: Dubai Islamic.

RECOMMENDATIONS:

MCB Bank Allahabad branch is located in a very commercial area. So many of

improvement needed in this sector to improve clients.

Others:
Some other problems should be covered by the Bank Like:
Mostly telephone is kept as a busy because CFO not only works as its own but also
performs the duties of telephone operator so sometime it feels more problems for
handling customers and picking the phone at the same time. So there should be hired
one person as a telephone operator.
Also there should be lunch break. Without eating it becomes very difficult for
continuing the work.